Name : ____________________________

Class : ____________________________

Worksheet
|Application Letter

Task 1

A. Read the job vacancies below!

Text 1
Text 2

JOB VACANCY
Customer Representative
Opening: Ref. ID: CS300-Denver
You’ll need to have:
One or more years of relevant work experience.
Customer service or call center experience.
Comfort with technology and how to apply it
Resolve conflict by clarifying the customer’s
compliant and explaining the solutions to solve
problem.
Work under pressure.
CRM system is an advantage.
Please submit your application letter and CV to:
Rhonda West (CS Manager)
Acme Inc.123 Corporate Blvd.Sometown, CO
50802

Questions:
1. What is it about?
2. What the position is needed?
3. What are the qualifications?
4. Where do we submit the
application letter?
B. Please read the following letters and identify each part of the letters.
Text 1

(Taken from: www.google.com)

Teks 2
10 April 2018 1
Ms. Rhonda West
Customer Service Manager
Acme Inc. 2
123 Corporate Blvd.
Sometown, CO 50802
Re: Customer Service Representative Opening (Ref. ID: CS300-Denver) 3

Dear Ms. West, 4

I came across the advertisement you placed in the local paper last week and I am highly 5
interested in applying for the position of a customer service representative opening.
My background includes serving as a customer service associate within both call-center
and retail environments. Most recently, I worked on the customer service desk for
Discount-Mart, where my responsibilities included handling customer merchandise returns,
issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors 6
and providing back-up cashiering during busy periods.
Previously, I worked within two high-volume customer-support call centers for a major
telecommunications carrier and a satellite television services provider. In these positions, I
demonstrated the ability to resolve a variety of issues and complaints (such as billing
disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment
malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60
calls per day.
In addition to this experience, I gained considerable customer service skills during my part-
time employment as a waitress and restaurant hostess while in high school. I also bring to 7
the table strong computer proficiencies in MS Word, MS Excel and CRM database
applications and a year of college (business major). Please see the accompanying resume
for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-
solving skills you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555- 8
5500 (cell) to arrange an interview. Thank you for your time—I look forward to learning
more about this opportunity!
Sincerely, 9

Sue Ling
10
Enclosure: Resume

(Adapted from : https://www.monster.com/career-advice/article/sample-cover-letter )

Write the analysis of each paragraph below!
Text 1 Text 2

1 1

2 2

3 3

4 4
5 5
6 6
7 7
8 8

9 9

10 10

C. Decide whether the statement is true (T) or false (F) based on the text 1.
1. Mr. David Lee is the receiver who work as the personnel manager. T
2. Chan Siu-lin has work experience for two years in relating position. F
3. The writer almost complete an evening course in book-keeping and acquired a certificate
in Second Level Book-keeping. F
4. Cahn Siu-lin got the job vacancy from South China Morning Post on January 31, 2013. T

D. Answer the questions below based on the text 2.

1. Where did she study?
2. Have she ever worked? What was the position before?
3. Is she hard working? If yes please mention the supported sentences.
4. Is she familiar to solve problem? If yes please mention the supported sentences.
5. Is she familiar to operate computer? If yes please mention the supported sentences
 Task 2

Re-read the letters in the task 1. Then, analyze the suitability of the letters and its job
vacancies requirements.
Post of Clerk Customer Service Representative
Opening
Requirements Yes No Requirements Yes No

Task 3

Sales Executive
Please arrange an application letter based on the job vacancy requirements.
REQUIRED
A leading company in Zambia dealing in new brand
clothing requires the services of competent, resourceful &
result oriented personnel for immediate placement in
sales department.

Requirements:
Should have passed diploma in Marketing with good
communication & writing skills.
Priority is given for those who have experience in similar
trade Ability to work in a team.
Good computer literate
We would
Good prefer
presentation, young, &unmarried
negotiation candidates.
dealing closing skills
Late date of application: 18th February
2009
Interested candidates may send their CVs on the following address :
The Country Director
DG Investments
P.O. Box 333777E Lusaka, Zambia
 Ref: Application for Sales Executive 27 Manchester Road
The Country Director, Lusaka,
DG Investments, ZAMBIA
P.O. Box 333777E 7th February, 2009
LUSAKA, Ref: Application for Accounting
ZAMBIA Staff Dear Sir or Madam,

I am applying for the position of Sales Executive which was advertised in the Guardian
Newspaper dated 6th February, 2009. I would very love to have working experience as a Sales
Representative in DG Investment that realize excellent clothing company.

I am applying for the position of Sales Executive which was advertised in the Guardian
Newspaper dated 6th February, 2009. I would very love to have working experience as an
Accounting Staff DG Investment that realize excellent clothing company.

I recently graduated from the Copperbelt University with a diploma in Marketing. During my
final year at the university, I worked with MTN as a sales representative for a period of four
months. During those months, I learnt valuable lessons on marketing strategies that could be
very useful to your company.

I recently graduated from the Copperbelt University with a Bachelor Degree in Accounting.
During my final year at the university, I worked with MTN as an Accounting Staff for a period of
four months. During those months, I learnt to use accounting system software that could be
very useful to your company.

I developed excellent communication skills at school by giving speeches in behalf of the school
on important occasions.

I am very easy to make a good relationship. This could be an additional advantage as human
interaction to make the sale industry success. I attach CV for details qualifications.

During the course of my study, I have gained a specialist’s understanding of financial

instruments and have also effective in explaining complex information in a comprehensible
manner
I am waiting to further discussion about qualifications and experience. You may reach me at
these to numbers: 09442233 or 09223311

I completed Bachelor Education from Laguna State Polytechnic University, in SImiloan, Laguna, in
2009. During my college days, I undergone practice teaching program which trained me to be an
efficient and effective teacher.

Yours faithfully,

George Mapenzi

Task 4

Choose one of the job vacancies below. Then, write an application letter based on its
requirements.