EFFECTIVE BUSINESS COMMUNICATION

Lesson Plan- PT. 2019. MFM, MMM and MHRDM

Subject: Effective Business Communication.
Faculty: Prof. Pius Moras
No. of Sessions: 14 of 120 Mins.
Starting date: 06.7.19
Expected completion Date: 13.10.19
Marks – 100. Internal- 40. (Speech 5, GD-10, Interview-10, Attendance-5, Presentation-10)
Term end exam - 60
Sessio Sub-topics Remarks Methodology
n No.
PRINCIPLES OF COMMUNICATION
1, 2 & Introduction to Communication Ch.1 PPT
3  What is communication? & Interactive
 Components of the communication process. 7.7.19
 Types of communication. 14.7.19
Barriers to communication 21.7.19
 Classification of Barriers – 28.7.19
o Interpersonal,
o Intrapersonal
o Language
o Semantic.
o Degree of Knowledge
o Perception.
o Frame of Reference
o Poor listening skills
o Personal interests.
o Speed of thought,
o Physical distractions.
o Lack of trust.
o Hierarchy
o Channel or medium
o Emotional interference.
o Cultural
o Organizational.
 Overcoming communication Barriers.
 Characteristics of communication.
4 Organizational Communication: Ch.2 PPT
 Importance of effective communication. & Interactive
  Organizational structure and communication. 4.8.19
 Modes of communication - Formal -Informal, Oral-
Written, Internal-External, Verbal-Non-verbal.
 Types of communication – Intrapersonal,
Interpersonal, Group and mass communication.
 Importance of conversation.
 Communication styles.
 7 Cs of communication
 Communicating with the Boss
 Corporate communication – Effective Meetings.
 Conflict communication
 Negotiation skills
 Crisis communication.
5&6 Non-Verbal Communication Ch.3 & 4
 Role and importance. 11.8.19
 Classification of Non-verbal communication. 28.8.19
 Body language.
 Paralingual aspects of communication.
 Culture and non-verbal communication.
 Non-verbal communication and business success.
7. Listening Ch. 5 PPT
 Meaning and art of listening – Importance, & Interactive
essential facts and process.
 Types of listening. 25.8.19
 Listening ROI
 Barriers to effective listening.
 Effective listening techniques.
8 Public Speaking and Presentation skills Ch.12 PPT
 Importance. & Interactive
 Presentation and public speaking. 1.9.19
 Elements of public speaking.
 Choice of methods.
 Non-verbal cues.
 Motivating audience.
Power of Positive thinking and visualization. Activity
Negotiations and Conversations PPT
& Interactive
9 Effective Presentation Skills Ch.12 8.9.19
 Power point murder weapons.
 Know your audience.
 Elements of effective presentation.
 Pre-Presentation stage (Who-Why-What-When-
Where-How).
  Presentation stage (during the presentation)
 Post-Presentation stage.

10 Employment communication. Ch.10 & PPT

Interviews 16 & Interactive
 CV & Resume and Cover letter 15.9.19
 Myths and facts about interviews.
 Job interviews: Before- During and after.
 Frequently asked questions.
 Do’s, don’ts and tips.
Group Discussions (GD)
 Importance and types of GD.
 Elements of GD. Class
 Do’s, don’ts and tips. material
11 Internet & Social Media Ch. 13 22.9.19
 Technology based communication tools.
 Social networking.
Business Etiquette Ch. 17 & 29.9.19
 Importance. 18
 Forming first impressions.
 Importance of Dress, Time, Tel. & dining etiquette.
12. Business writing Ch. 6, 7 PPT
 Importance of effective writing. &8 & Interactive
 Essential features of business writing. 6.10.19
 Writing routine, persuasive and routine messages.
Business correspondence
 Importance of Business writing.
 Business Letters.
 Ten commandments of letter writing
 Case studies
 Cover letters
 Resumes
 Memos
 Emails.
Reports and Proposals Ch. 11 PPT
 Basic features and types. Activity Based.
 Planning the report. 6.10.19
 Writing the report.
 Project proposal
13 & Student Presentations PPT
14 Presentation- I. Date: 18.8.19 Activity Based.
Nature, scope and Process of Communication 13.10.19
Presentation- II. Date: 25.8.19
 Barriers to communication
Presentation- III. Date: 1 .9.19
Organizational Communication.
Presentation- IV. Date: 8.9.19
Non-Verbal Communication
Listening
Presentation- V. Date: 15.9.19
Effective Presentations and Public Speaking
Presentation- VI. Date: 22.9.19
Interviews and Group Discussion
Presentation- VII. Date: 29.9.19
Internet and Social Media – How we can maximize their
utility for professional growth.
Negotiations and Conversations
Presentation VIII. Date: 6.10.19
Business Etiquette (Email, Telephone, Dining, dress)
Presentation IX. Date: 13.10.19
Written Communication (CV, Reports, Memos, and
Minutes etc.)
Some of the recommended Books:
1. Business Communication – Mallika Nawal (Published by Cengage Learning), 2012
2. Technical Communication – Principles and Practice (Second Edition). Meenakshi Raman
and Sangeeta Sharma (Oxford University Press).2012
3. Communication Skills - Leena Sen. (Published by PHI Learning Private Limited). 2011.
4. Successful work place communication - Phil Baguley. (Published by Hodder Education.)
2009