Role Players

Marketing Executive = A Colleague= B

Larry Soong Jenny Devon
A is a marketing executive who needs B is A’s colleague. Who works in the
to visit a supplier, and needs to same office.
postpone his meeting with A at his
own office.

Instructions: Instructions:

Formal greetings Formal greetings

Clear Pronunciation Clear Pronunciation
Fluency Fluency
End Talk End Talk
Sample Conversation

B: Hello, Jenny Devon.

A: Hello Jenny, this is Larry Soong here.
B: What can I do for you, Larry?
A: I’m at ABC limited and just received an urgent call from XYZ Instruments,
who have some issues with the purchasing order.
B: Oh- ok,
A: I’m afraid, I will not be able to meet you today at 4:00 pm, as I need to visit
them immediately before the supplies are despatched.
B: OK, got that.
A: I was expecting if you could please postpone the meeting from 4:00 pm to
6:00 pm today in the evening.
B:Well, we are having a client presentation at 6:00 pm today, perhaps we
could meet tomorrow at 10:00 am. If its OK with you.
A: That sounds fine.
B: Sure then see you tomorrow.
A: Thanks.

These role cards present a series of simple situations for pre-intermediate and
intermediate-level learners, working in pairs. They could also be used for
higher levels, who should be encouraged to elaborate on the conversations and
make them more natural.

Preparation

The trainees will need to prepare with some common telephone expressions.

Before the class, the trainees are given photocopies of the role cards and
sample telephonic conversation between A and B

Procedure

 Trainees need to be put into pairs.

 Trainees need to be organized in pairs of chairs back to back or they
could be asked to stand back to back. This means they cannot see their
partners' faces or gestures.
 Trainees could replace different reasons for different situations.
 Method: Listen and memorize words using striking out activity
Language Preliminary - Intermediate
Level
Context Trainees are trained to know more about a new collaboration the
company has had, but the trainer is training based on the client
need analysis. (Collaboration of two leading firms)
Learning To teach language and vocabulary related to contracts and to
Outcomes listen to specific vocabulary with keen attention. (listening skill)

Will be able to skim and scan the right while listening. (reading
skill)
Activity/ Trainees are given a set of vocabulary and are asked to read and
Task familiarize themselves with the terms.

The trainer then briefs about a contract that would be read by

one of the trainees. It is a contract between two firms who agree
upon language training.

The trainer invites one trainee to volunteer to read the contract.

The volunteer is given the sample contract draft.

While the other trainees are asked to listen to strike out the
words that they hear and find in the hand out, this activity
enhances their concentration and listen to particular
vocabulary .

Hand out - material (Vocabulary)

Strike the words that you hear, they are not in an order.

a) Information j) Laptop
b) Confidential k) Meeting
c) Reveal l) Marketing
d) Publish m) Collaboration
e) Pencil n) Authorization
f) Eraser o) Correspondence
g) Agreement p) whatsoever
h) Disclose
i) Proprietary

Method : Replace and fill gaps Activity

Language Intermediate - Advanced
Level
Context Trainees are trained to know more about a new collaboration the
company has had, but the trainer is training based on the client
need analysis. (Collaboration of two leading airlines)
Learning The trainees will comprehend the content by replacing the
Outcomes blanks using different organization names. (reading skill)

They will be able to relate it to different context and discuss its

authenticity. (speaking skill)

The trainees will work in groups and create a new contract.

(Writing skill)
 Activity/ The trainees are all given names of different organizations that
Task can be replace instead of the term ‘sponsors’ and ‘trainers’ .
One example is given for them to comprehend the content of the
draft.

Sample Draft between two airlines collaborating for

training purpose
This Agreement is made between ………………(Air India) , and
………………………. (Jet Air ways) on June16,2004.

….…………………………….(Air India) will make available certain

confidential and proprietary information to ……………………….(Jet
airways). Such information may include, but is not restricted to, product
specification, manuals, business plans, marketing plans, reports,
contracts, and correspondence. Such information may be submitted
orally or in written form.

….…………………………..(Jet air ways) agrees that the information is

to be considered confidential and proprietary to
……………………………………..(Air India), and shall not use the
information other than for the purpose of language training with
Leading Organizations
……………………………(Air India).
Group 1. Adidas & Puma
Group 2. Apple & Realmeairways) will not disclose, publish, or
……………………..(Jet
otherwise
Group reveal
3. TCS & any of the information to any other party whatsoever
Sutherlands
except with the specific prior written authorization of
Group 4. Reebok & Nike
…………………………..(Air India).
Group 5. Pepsi & Coke
The trainees are grouped ( 5 members) based on the leading
organizations to discuss how this contact needs to retained or
changed based on their clients needs.
The trainer monitors while there is active discussion.
Then each group come up with their own contract.
 Method : Coherence Activity
Language Intermediate - Advanced
Level
Context Trainees are trained to know more about presenting a contract in
a dummy stamp paper or green contract paper.
Learning The trainees will be able to comprehend the content coherently
Outcomes by arranging the content in order. (Reading skill)

The trainees will be able to memorize the contract sentences and

write it on a dummy stamp paper or green paper. (Writing skill)
Activity/ The trainees are grouped in threes
Task
They are allowed to read the contract from the projector screen
or wall within a duration of three minutes.

They are then handed jumbled sentence strips cut in pieces.

(Jet air ways) agrees that the information is to be considered confidential and They are asked to arrange it
proprietary to .(Air India), and shall not use the information other than for the within five minutes as a
purpose of language training with (Air India) group activity.
….………x……………………x……………………………x…………………x………….…………
The group that finishes first
Such information may be submitted orally or in written form. gets to write it on dummy
stamp paper with neat
….………x……………………x……………………………x…………………x………….………… presentation and alignment.
(Jet airways) will not disclose, publish, or otherwise reveal any of the information
to any other party whatsoever except with the specific prior written authorization Jumbled sentences of
of (Air India) the contract
….………x……………………x……………………………x…………………x………….…………

Such information may include, but is not restricted to, product specification,
manuals, business plans, marketing plans, reports, contracts, and correspondence.

….………x……………………x……………………………x…………………x………….…………

(Air India) will make available certain confidential and proprietary information to .
(Jet airways)
….………x……………………x……………………………x…………………x………….…………

This Agreement is made between(Air India) , and (Jet Air ways) on June16,2004