COMPETENCY-BASED

CURRICULUM

Sector:

TOURISM
Qualification:

EVENTS MANAGEMENT SERVICES NC III

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig, Metro Manila
CBC Events Management NC III -1-
CBC Events Management NC III -2-
MODULES OF INSTRUCTION

COMMON COMPETENCIES

EVENT SERVICES MANAGEMENT NCIII

UNIT OF COMPETENCY : ROSTER STAFF

MODULE TITLE : ROSTERING STAFF

MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role may
be carried out by operational supervisors and managers.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:

LO1. Develop and implement staff rosters

LO2. Maintain staff records

CBC Events Management NC III -4-

LO1. DEVELOP AND IMPLEMENT STAFF ROSTERS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 The role of The students/trainees Discussion  Observation
rosters and their must be provided with Case study  Interviews
importance in the following:  Written test
controlling staff  Workplace/assessment
costs location
 Factors to  Computer
be considered  Printed materials/
when developing handouts
rosters  References
 Formats for the
presentation of staff
rosters and details
to be included
 Knowledge on area
of operation for
which roster is
being developed.
 Organizing
information
 Preparing staff
rosters
 Communicating
with colleagues
about the
developed rosters

LO2. MAINTAIN STAFF RECORDS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Formats for the The students/trainees Discussion  Observation
presentation of staff must be provided with Case study  Interviews
rosters and details the following:  Written test
to be included  Writing materials
 Knowledge on area  References
of operation for  Handouts
which roster is  Workplace/assessment
being developed. location
 Organizing  Computer
information  Printed materials/
 Preparing staff handouts
rosters

CBC Events Management NC III -5-

UNIT OF COMPETENCY : CONTROL AND ORDER STOCK

MODULE TITLE : CONTROLLING AND ORDERING STOCK

MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to control and order stock in a range of
hospitality establishments. This role is generally carried out
by supervisors and team leaders.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES

Upon completion of this module the students/trainees will be able to:

LO1. Maintain stock levels and records

LO2. Process stock orders

LO3. Manage stock losses

LO4. Follow-up orders

LO5. Organize and administer stocks

CBC Events Management NC III -6-

LO1. MAINTAIN STOCK LEVELS AND RECORDS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Stock recording The students/trainees Discussion  Written test
systems must be provided with Lecture  Review of
 Securing stocks the following: Simulation documents
 Par stocks  References/ Handouts
 Monitoring slow  Use of real stocks items
moving items  Stock cards and records
 Opportunity to deal or
link w/ internal/external
suppliers
 Computer with
appropriate software, if
any

LO2. PROCESS STOCK ORDERS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Ordering/re- The students/trainees Discussion  Written test
ordering stocks must be provided with Lecture  Review of
 Handling incoming the following: Simulation documents
stocks  References/ Handouts
 Maintaining stock  Use of real stocks items
records  Stock cards and records
 Opportunity to deal or
link w/ internal/external
suppliers
 Computer with
appropriate software, if
any

LO3. MANAGE STOCK LOSSES

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Recording stock The students/trainees Discussion  Written test
losses must be provided with Lecture  Review of
 Reporting stock the following: Simulation documents
losses  References/ Handouts
 Preventing stock  Use of real stocks items
losses/stock control  Computer
procedures

CBC Events Management NC III -7-

LO4. FOLLOW - UP ORDERS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Monitoring The students/trainees Discussion  Written test
deliveries must be provided with Lecture  Review of
 Controlling the following: Simulation documents
shortages or out of  References/ Handouts
stocks supplies  Project or work activities
 Allocating deliveries  Use of real stocks items
and supplies

LO5. ORGANIZE AND ADMINISTER STOCKS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Organizing stocks The students/trainees Discussion  Written test
 Stock taking/ must be provided with Lecture  Review of
Inventory systems the following: Simulation documents
 Inventory reports  References
 Handouts
 Project or work activities
 Access to stock rooms
and real stocks items

CBC Events Management NC III -8-

UNIT OF COMPETENCY : TRAIN SMALL GROUPS

MODULE TITLE : TRAINING SMALL GROUPS

MODULE DESCRIPTOR : This module covers the requirements for planning, delivering
and reviewing training provided for the purposes of
developing competency on a one-to-one or small group
basis.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Prepare for trainings

LO2. Deliver training

LO3. Provide opportunities for practices

LO4. Review training

CBC Events Management NC III -9-

LO1. PREPARE FOR TRAININGS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Training needs The students/trainees Lecture/discussion  Written test
analysis must be provided with Demonstration  Oral
 Designing training the following: Hands-on questioning
and development  References Video viewing  Review of
plans  Handouts documents
 Project or work activities  Direct
 Access to records, Observation
logbooks, reports and
other sources of
information about the
operation and/or the
personnel

LO2. DELIVER TRAINING

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Different training The students/trainees Lecture/discussion  Written test
delivery methods must be provided with Demonstration  Oral
 How to conduct the following: Hands-on questioning
training programs  References Video viewing  Review of
 Presentation skills  Handouts documents
and proper use of  Access to records,  Direct
equipment logbooks, reports and Observation
 Strategies and other sources of
techniques which information about the
facilitate the operation and/or the
learning process personnel
 OHD/Computer/LCD
 Audio visual learning
materials
 Training materials

LO3. PROVIDE OPPORTUNITIES FOR PRACTICES

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Importance of on The students/trainees Lecture/discussion  Written test
the job exposure. must be provided with Demonstration  Oral
 Simulations and the following: Hands-on questioning
role plays  References Video viewing  Review of
 Handouts documents
 Project or activities  Direct
Observation

CBC Events Management NC III - 10 -

LO4. REVIEW TRAINING

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Importance of The students/trainees Lecture/discussion  Written test
evaluating must be provided with Demonstration  Oral
programs the following: Hands-on questioning
 Methods of  Training materials Video viewing  Review of
evaluating  References documents
programs  Handouts  Direct
 Performance review  Project or activities Observation
and analysis  Records, logbooks,
reports and other
sources of information
about the training

CBC Events Management NC III - 11 -

UNIT OF COMPETENCY : ESTABLISH AND CONDUCT BUSINESS
RELATIONSHIPS

MODULE TITLE : ESTABLISHING AND CONDUCTING BUSINESS

RELATIONSHIPS

MODULE DESCRIPTOR : This module the skills and knowledge required to manage
business relationships with customers or suppliers within a
tourism or hospitality context. It focuses on the relationship
building and negotiation skills.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Establish and conduct business relationships

LO2. Conduct negotiations

LO3. Make formal business agreements

LO4. Foster and maintain business relationships

CBC Events Management NC III - 12 -

LO1. ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Types of formal The students/trainees Lecture/discussion  Written test
agreements must be provided with Demonstration  Oral
 Establishing and the following: Hands-on questioning
building business  Writing materials Video viewing  Review of
contacts  References/Handouts documents
 Conducting  Relationship-building  Direct
successful business and negotiation activities Observation
negotiations with a range of  Case studies
 Communication individuals with whom
skills and the candidate has an
techniques actual or potential
 Interpersonal skills business relationship.

LO2. CONDUCT NEGOTIATIONS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Professional The students/trainees Lecture/discussion  Written test
business must be provided with Demonstration  Oral
negotiations the following: Hands-on questioning
procedures  Writing materials Video viewing  Review of
 Effective  Handouts/brochures documents
negotiating skills  Sales kit/portfolios  Direct
and techniques  OHP/ computer/ LCD Observation
 Presenting a  Relationship-building  Case studies
proposal/Business and negotiation activities
proposal skills with a range of
individuals with whom
the candidate has an
actual or potential
business relationship.

LO3. MAKE FORMAL BUSINESS AGREEMENTS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Importance of The students/trainees Lecture/discussion  Written test
contracts/ MOA must be provided with Demonstration  Oral
 Preparing the following: Hands-on questioning
contracts/ MOA  Writing materials Video viewing  Review of
 Legal issues in  References/Handouts documents
preparing contracts  Sales kit/portfolios  Direct
 Sample agreements and Observation
contracts  Case studies
 Computer

CBC Events Management NC III - 13 -

LO4. FOSTER AND MAINTAIN BUSINESS RELATIONSHIPS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Legal issues in the The students/trainees Lecture/discussion  Written test
performance of must be provided with Demonstration  Oral
obligations in the the following: Hands-on questioning
contract  Writing materials Video viewing  Review of
 Building and  References documents
maintaining  Handouts  Direct
relationships  Sample agreements and Observation
contracts  Case studies

CBC Events Management NC III - 14 -