Quizizz: Front Office Overview

Quiz started on: Mon 12, Oct 12:51 PM Total Attendance: 7 Average Score: 17008

Class Level
Questions
# Correct

What do the guests who just checked in?

5

A guest who has completed his billing formalities and parted.

7

What do you call the guests leaving hotel after their stay?
7

A _______________ assists guests with arranging in-hotel

activities and/or making reservations, providing information, 6
giving directions, and obtaining transportation for offsite
attractions,
To guests, allfacilities,
hallwaysorlead
services.
to the ______________, and it will be
the first place they turn to for assistance. 5

__________________ is a section of Front of the house.

4

One of the front office functions includes

6

Final stages of guest cycle includes

5

Handles everything related to selling sleeping rooms and

interacting with guests. 6

The four stages of the hotel guest cycle include prearrival, arrival,
____, and departure. 4

The first step in checkout is to give the guest a final copy of the
bill. 7
Front office often regard as the ______________ of a hotel.
5

One of the front office functions includes

7

the four phases of guest cycle are _______________.

4

The commonly used room status includes ________________.

7

When a guest stay in the hotel they usually expect

7

_________________ work closely and directly with the front desk

to update on room status. 7

The main responsibilities of the front desk agents are ____

7

Door attendants are responsible for all guest room keys.

4

The front office operation encompasses the areas of front desk,

uniform services, concierge, cashiers, and _____________. 3

Total 113

Player level data in next Sheet!!

Time is represented in GMT+0800

verage Score: 17008

Class Level

Chickpea Lorax ( Ayu

# Incorrect # Unattempted
Ngurah )

Arrival
2 0

Check out
0 0

Departures
0 0

Concierge
1 0

Lobby
2 0

Reservation
3 0

guest registration
1 0

Check out and settlement

2 0

front office
1 0

occupancy
3 0

True
0 0
 information centre
2 0

guest registration
0 0

pre arrival - arrival -

3 0 occupancy - departure

occupied
0 0

comfort, clean, safety and

0 0 security

Housekeeping
0 0

guest check-in and checkout

0 0

False
3 0

Night audit
4 0

27 0 23780
 Player Level

Mustard Marlowe Tomatillo Madeline Teff Grinch ( Wilhelmus

( Melinda Anjani ) ( grace vania ) Sadipun )

Check in Arrival Arrival

Check out Check out Check out

Departures Departures Departures

Concierge Concierge Concierge

Front desk Front desk Front desk

Reservation Reservation Reception

guest registration maintaining guestroom status guest registration

Check out and settlement Check out and settlement All of the above

front office front office front office

occupancy reservations occupancy

True True True

information centre information centre customer service

guest registration guest registration guest registration

pre arrival - arrival - pre arrival - arrival - pre arrival - arrival - stay over -
occupancy - departure occupancy - departure departure

occupied occupied occupied

comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security

Housekeeping Housekeeping Housekeeping

guest check-in and checkout guest check-in and checkout guest check-in and checkout

False True False

Night audit Night audit Night operation

20260 19280 14380

vel

Lima Lorax ( Ngurah Basmati Bloom ( Cecilia Endive Caspian ( Wira

Pande ) Eilene ) Thama )

Arrival Check in Arrival

Check out Check out Check out

Departures Departures Departures

Concierge Concierge Comptroller

Front desk Lobby Front desk

Reservation Reception Reception

guest registration guest registration guest registration

Check out and settlement All of the above Check out and settlement

door attendant front office front office

reservations occupancy reservations

True True True

information centre customer service information centre

guest registration guest registration guest registration

arrival - registar - stay over - pre arrival - arrival - arrival - registration -

departure occupancy - departure occupancy - departure

occupied occupied occupied

comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security

Housekeeping Housekeeping Housekeeping

guest check-in and checkout guest check-in and checkout guest check-in and checkout

True False True

Night audio Night desk Night operation

14280 14150 12930

Quizizz: Front Office Overview
Quiz started on: Mon 12, Oct 12:51 PM Total Attendance: 7 Average Score: 17008

Players Score Accuracy Started At

Chickpea Lorax ( Ayu
Ngurah )
23780 100% Mon 12, Oct 04:57 AM

Mustard Marlowe
( Melinda Anjani ) 20260 100% Mon 12, Oct 05:12 AM

Tomatillo Madeline
( grace vania )
19280 95% Mon 12, Oct 04:57 AM
Teff Grinch
( Wilhelmus 14380 80% Mon 12, Oct 04:57 AM
Sadipun )
Lima Lorax ( Ngurah
Pande )
14280 80% Mon 12, Oct 04:57 AM

Basmati Bloom
( Cecilia Eilene )
14150 75% Mon 12, Oct 04:57 AM

Endive Caspian ( Wira

Thama ) 12930 75% Mon 12, Oct 05:04 AM

Time is represented in GMT+0800

age Score: 17008

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