HCL Infosystems Limited

EM BEDDED CONTINUITY & CONTROL

IMPORTANT

HCL EC2TM Technology “ Best Usage ” Guidelines

Do’s

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 Before first time use of HCL EC2 , user is advised to read the HCL EC2 readme file &
help file
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 HCL EC2 will take its first snapshot when the user turns on his system; if the computer
is pre-installed with HCL E C2 from HCL plant (This snap-shot will be t he image of the
HDD as shipped from HCL plant). Users are advised to take snapshot once all user
software’s and applications have been installed
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 HCL EC2 Standard can have only one snapshot at a time. Users are strongly advised
to take periodic snapshot of the system to save all the current data
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 HCL E C2 Standard will not work if there is a physical damage to the HDD / system,
Therefore users are strongly advised to take periodic backup of data in an external media
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 HCL EC2 is not an alternat e to an Anti-virus. It is strongly advised t o scan your system
regularly with the most recent Anti-virus soft ware before taking a snapshot of your
system. Update your Antivirus software’s virus definition file regularly
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 If you forget your password, you must contact HCL support Engineer. Refer HCL EC2
help file and follow the procedure to send the string to the Engineer for retrieving your lost
password
 Clean the Disk periodically using the DISK CLEAN option in AB OUT menu available in
EC2 to optimize the system performance and storage space. This will defragment the
snapshot
 To secure and manage your snapshot, it is recommended t o keep a security password in
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the EC2 cons ole. Refer HCL E C2 help file for more details
 In the event you wish to uninstall E C2 from your system, it is strongly advised to t ake the
entire system data & files backup on to a network remote location or an external media.
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This is to prevent any data loss in case you have not been able to uninstall HCL EC2
correctly
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 HCL EC2 needs to be Uninstalled before proceeding with any operations like -
formatting / partition change of HDD or OS repair
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 It is must to install HCL EC2 on all the Operating System if you are using multi OS in
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your system. Read the HCL EC2 help file for Installing in a multi -boot environment
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 During HCL EC2 installation (if it has been purchased as a stand alone pack age), care
should be taken while changing the location of the My Doc uments and Temporary Files
to a new location under the optimize your system performance page, after change, EC2
won’t monitor the new location if the location is in a drive which is not protected by EC2
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 In case HCL EC2 has been purchased as a stand alone software package, then before
installation, it is necessary to “turn off” or “disable” any existing Recovery Tool (including
MS Windows Recovery Tool) or any encry ption tool. It is also suggested to defragment
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the system HDD and uncompress the HDD before proceeding for installation
HCL EC2TM Disclaimer:
HCL EC2 TM , Embedded Continuity and Control, Technology is primarily designed to minimize system downtime and by protecting your system from unwanted and
unpredictable changes of the system configurations, operating system, software settings, parameters settings, caused by vir uses, user's errors, system crashes, etc..
While HCL EC2 TM technology significantly helps in increasing the system uptime, please note that HCL EC2TM is NOT an alternative to any other security measures like
antivirus, firewall, software update patches, data backup etc.. It is very highly recommended that customer should install separately security features like firewall, anti-
virus, software update patches, etc. It is also recommended that separate data backup be taken from time to time. HCL in no way takes any responsibility of data recovery,
cleaning up virus from the systems, installing any patches etc. Document No: J00000367-IA
 HCL Infosystems Limited

EM BEDDED CONTINUITY & CONTROL

IMPORTANT

Don’ts

TM
 Do not try to boot a HCL EC2 installed system from an external source to modify, repair
or Format the drive. The recovery solution will fail to start, you may also lose data
TM
 Do not format the drive or re-install the OS without uninstalling the HCL E C2 first. If
you do so, you may lose dat a
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 If HCL EC2 is not installed properly or it has been knowingly or unknowingly uninstalled
from the system, EC2 may stop responding and your system may not be prot ected by
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HCL EC2 Technology
 Do not try to repair the OS using your OS Recovery CD. Before doing so, uninstall EC2
 EC2 does not validate the status of the system or OS rather it just takes the hard disk
contents and saves it for latter restoration as it is. So it is very import ant that the user is
aware of this fact. User needs to ensure when snapshot is taken, the OS & ot her files are
in a known good working condition otherwise when the snaps hot is restored back by
EC2, you may see corrupted OS / missing files or unexpected result
 Do not install any Recovery Tool or any Recovery services along with the EC2, this may
have conflict and your system may crash, resulting in loss of data
 Do not use any disk cloning / imaging / partition / encryption utilities which access hard
disk directly. Doing so may interfere with EC2 operation and it may result in loss of data
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HCL EC2TM Disclaimer:

HCL EC2 TM , Embedded Continuity and Control, Technology is primarily designed to minimize system downtime and by protecting your system from unwanted and
unpredictable changes of the system configurations, operating system, software settings, parameters settings, caused by vir uses, user's errors, system crashes, etc..
While HCL EC2 TM technology significantly helps in increasing the system uptime, please note that HCL EC2TM is NOT an alternative to any other security measures like
antivirus, firewall, software update patches, data backup etc.. It is very highly recommended that customer should install separately security features like firewall, anti-
virus, software update patches, etc. It is also recommended that separate data backup be taken from time to time. HCL in no way takes any responsibility of data recovery,
cleaning up virus from the systems, installing any patches etc. Document No: J00000367-IA
 HCL Infosystems Limited

EM BEDDED CONTINUITY & CONTROL

IMPORTANT

Limitations

TM
HCL EC2 will work only on HCL desktops and notebooks
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HCL EC2 will not support on dual HDD. It will support only one physical drive and it can
be the OS installed drive only
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HCL EC2 works only on Windows XP / Windows Vista Operating Systems (all flavors ),
and will not work on any other operating systems like Windows Server OS / Linux etc.
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HCL EC2 will support HDD capacity of only up to 250GB
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HCL EC2 will not work if hard disk is physically bad / damaged or if there is any
hardware problem
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HCL EC2 is not a real time backup tool. Any data or file user creates is protected by
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HCL EC2 only if a snapshot is taken after creating the dat a or file
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You can not view the data protected under EC2 by connecting the HCL EC2 protected
HDD to other system as a secondary HDD as EC2 maintains file tables in a proprietary
format
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After installing HCL E C2 you should not increase or decrease the partition size/change
drive letter after first installation. Not following this will lead to data loss. Uninstall the E C2
to perform this operation
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HCL EC2 has no option of taking backup to external devices
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HCL EC2 will not protect the un-protected drive
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HCL EC2 does not support RA ID, SCSI / SAS Hard Disk
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In HCL EC2 , program logs will display only the snapshot taken time. Further program
log may not capture all actions accurately in this version
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HCL EC2 will not work if any other recovery Tool or HDD encryption tool gets installed
along with the EC2 already installed in the system. (i.e., installing Recovery Tools or any
recovery services working on Windows Operating System, and even running Windows
System restore option on your system etc.). This will lead to system crash, blue screen
dump and/or dat a loss
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HCL EC2 is recommended only for standalone systems. Systems connected to
network storage, file servers, centralized backup systems etc are NOT recommended to
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be loaded with HCL E C2 . HCL EC2 is not validated or designed for such
environments
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HCL EC2TM Disclaimer:

HCL EC2 TM , Embedded Continuity and Control, Technology is primarily designed to minimize system downtime and by protecting your system from unwanted and
unpredictable changes of the system configurations, operating system, software settings, parameters settings, caused by vir uses, user's errors, system crashes, etc..
While HCL EC2 TM technology significantly helps in increasing the system uptime, please note that HCL EC2TM is NOT an alternative to any other security measures like
antivirus, firewall, software update patches, data backup etc.. It is very highly recommended that customer should install separately security features like firewall, anti-
virus, software update patches, etc. It is also recommended that separate data backup be taken from time to time. HCL in no way takes any responsibility of data recovery,
cleaning up virus from the systems, installing any patches etc. Document No: J00000367-IA