Department Overview

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing
coordination, escalation and overall post installation project and business support for Managed
Infrastructure Service and Managed Device Service. The CSM is the customer’s single point of contact
for interfacing and issue resolution after customer acceptance. The CSM works closely with the
customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC),
Field Service Technicians and 3rd party contractors. The CSM facilitates problem resolutions and
coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue
resolution.

Job Description

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing
coordination, escalation and overall post installation project and business support for Managed
Infrastructure Service and Managed Device Service. The CSM is the customer’s single point of contact
for interfacing and issue resolution after customer acceptance. The CSM works closely with the
customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC),
Field Service Technicians and 3rd party contractors. The CSM facilitates problem resolutions and
coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue
resolution.

Basic Requirements

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing
coordination, escalation and overall post installation project and business support for Managed
Infrastructure Service and Managed Device Service. The CSM is the customer’s single point of contact
for interfacing and issue resolution after customer acceptance. The CSM works closely with the
customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC),
Field Service Technicians and 3rd party contractors. The CSM facilitates problem resolutions and
coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue
résolution.