Q1. Suppose you are head of procurement department of a fertilizers factory.

Write a
model report to the general manager and give your suggestions how you will
handle the recent gas load shedding problem of your fertilizer’s factory. (9)

February 01, 2011

To
The General Manager
Fertilizers Factory
Gulshan-e-Hadeed, Karachi

Dear Sir,

Subject: Suggestion for Gas Load Shedding Problem

This report outlines the suggestions for the recent gas load shedding problem
of our fertilizer’s factory.
As we discussed, at last quarter’s management meeting, gas load shedding is
increasing day by day and during this time we noticed complains from larger
customers regarding how confusing and complicated it has become to do business
with us in this situation.
My suggestions are as under.
We should do the discussion with employees; informal talks can help it out to
solve this problem. No one is happy with the situation, and I sense that some
reports are walking away from major customers because the load shedding is so
frustrating.
We should clarify the responsibilities for each prospective and current
customer/situation. Unfortunately, while solving one problem, we seem to have
created another so I will recommend that we should follow a new business
strategy, in which the gas will be cut only in specific and mentioned timings by
the factory.
Thirdly, In order to combat the problem of gas load shedding I recommend to
put a super Liquefied Petroleum Gas (LPG) gas plant in the factory. This plant
will help us to keep running the department in case of gas load shedding.

A coordination cell may be set up in the head office to monitor the working of
this plant.
A bulletin giving area wise achievements of every department may be
circulated.
If there is anything else you would like to know, please call me.

Yours truly,
Miss Kanwal
Head of Procurement Dept.
Q2. Choose the appropriate answer from the given options. (6)

1. Surveys of employers consistently show that Communication Skills are the top
most expected competencies like team work, critical thinking, and analytical
reasoning to ensure effective job placement, performance, career advancement,
and organizational success.
• Communication skills
• Written skills
• Oral skills
• None of the above

• A brief account of one's professional experience and qualifications, often

submitted with an employment application is called Resume.
• Resume
• Biography
• Autobiography

2. The interview characterized by pointed and unnerving questions, deliberate

interruptions, abrupt or even hostile reactions are designed to unsettle the
candidate in order to see how well a candidate handle stressful situations at work
place is known as Stress Interview.
• Open-ended interview
• Situational interview
• Structured interview
• Stress interview

3. An Order letter is a contract of selling and purchasing or services. Orders are

considered one of the simplest types of direct request. While placing an order, you
need not excite your reader’s interest; just state your needs clearly and directly.
• Acknowledgement letter
• Adjustment letter
• Order letter
• Approval letter

5. The purpose of Collection letter to get the money owed and maintain goodwill
therefore, it should be persuasive rather than forceful, firm rather than demanding,
fair and tactful to achieve better results, and you-oriented; courteous, considerate, and
concerned about the customer’s best interest.
• Collection letter
• Claim letter
• Credit letter
• Inquiry letter
6. A promise of future payment in cash given in exchange for goods or service is
called Credit letter .It is the instrument which enables manufactures, producers,
retailers and consumers to obtain goods at a time when they can be used or sold
even if ready cash is not available.
• Adjustment letter
• Credit letter
• Transmittal letter
• Collection letter