Introducing

Conduent

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Conduent
We are world's largest provider of diversified business services with leading digital platforms and
services for businesses and governments to manage millions of interactions every day, delivering
exceptional experiences for those they serve, be they patients, consumers, employees, commuters
or citizens.

Digital interactions at scale: Creating long-term value as an Innovative digital platforms:

• Serving marquee clients, including extension of our clients: • 87 solutions sets and 332 offerings
65 of the Fortune 100 • Streamlining operations supported by 81 platforms
• Expertise across 22 industries • Improving constituent satisfaction • Cutting-edge technology underlying

• Global footprint: 28 countries and loyalty platforms:

• Increasing operational efficiency • Automation
• Recognized industry leader
• Delivering contemporary, digital • Cloud
• Essential partner across multiple
value chains experiences • IOT
• Improving constituent outcomes • Cognitive
• Blockchain

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Deep Domain and Process Capabilities
We are the world's largest provider of diversified business services with leading digital platform capabilities

Automotive,
Transportation Aerospace &

Retail , Travel &

Logistics
Defense

Media,
Digital Platform Portfolio
Entertainment
& Telecom

13 Business areas
Banking
Pharma & Capital

Consumers
Markets
24 Platform groups
Employees Commuters
Government Healthcare
& Insurance
81 Platforms
Citizens

Manufacturing Technology

Provider Energy & Software Products Platforms

Utilities

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Commercial Overview
Clients and Constituents Who We Serve

Banking & Capital Healthcare &

Provider Pharma
Markets Insurance Consumers Employees

Clients

Automotive, Media,
Energy & Retail, Travel Members,
Aerospace Entertainment and Technology Manufacturing Commuters
Utilities & Logistics Patients
& Defense Telecom
& Clinicians

Offerings

Finance,
Human Omni-channel Digital Industry Worker’s Digital Legal &
Learning Accounting &
Resources Experience Processing Specific Compensation Payments Compliance
Procurement

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Public Sector Overview
Providing innovative government business process outsourcing solutions to help government administrations and their departments/ agencies
deliver excellent services and experiences to their constituents

Clients and Constituents Who We Serve

Federal Government Agencies Citizens

Government State Government Local Government

Business Units and Offerings

Transportation Government

Federal, State
& Local Case Eligibility Claims
P Management Management Processing

Electronic Tolling Public Transit Parking Public Payments Child Citizen Gov’t Card
Safety Support Payments Services
Entitlement Benefits

Healthcare Medical Administration Pharmacy Care Management

Fiscal Agent Administration & Long Term Care
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Embedded in the Operations
of Marquee Clients

20 of Top 20 9 of Top 10
U.S. Health Insurers Pharmaceutical Companies

40% 6 of Top 10
Of U.S. Hospitals Automakers

50 7 of Top 10
All 50 States U.S. Banks

4 of Top 5 4 of Top 5
Life Insurers Aerospace Firms

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Quotes from Our Clients

“After examining the options in the market, we chose Conduent due to their proven ability to bring strategic value to
[our company]. They thoroughly understand our business and culture at every level and tailor solutions to us. We
use the ‘P’ word with Conduent – they are our PARTNER, not our vendor.”
Senior Executive at a Global Security and Aeronautics Company

“Our cardholders rely on the payments they receive, and working with Conduent has helped us deliver those funds
more securely and accurately. They even converted the technology behind the scenes without interrupting services.
Their expertise makes all the difference.”
Tom Pennington, Director of Electronic Payment Systems, Oklahoma Department of Human Services

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Essential Partner Across Multiple
Value Chains
Multi-channel
Healthcare Transportation
Services

70% 46% U.S. market share in Tolling and 1/3

of all U.S. insured touched
of insured patients in the U.S. 44% in Parking by our communications

Government Worker’s Human Resource

Payments Compensation Services
Payment processor for:

43% of U.S. child support and 50%

Bill review for 11+ million
employees and participants supported
of Worker’s Comp claims
55% SNAP payments
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Recognized Industry Leader

Industry Analyst Everest Top 10

Accolades BPS Providers
May 29, 2018
Best-in-Class BPaaS Solutions
- HfS Research, NelsonHall, Black Book 1. ADP
Research 2. Teleperformance
3. Accenture
Top Provider for Worker’s Comp 4. Conduent
- NelsonHall, Everest Group
5. Paychex
6. Concentrix
7. DXC Technology
Proven Leader in HRS Support 8. Xerox
- NelsonHall, Everest Group, 9. Arvato Bertelsmann
HfS Research
10. Genpact

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Global Delivery
Global Footprint
• 85,000 employees
• 28 countries
• 250 delivery centers

Delivery Hubs
• Philippines
• India
• Jamaica
• Guatemala
• Romania

Innovation Hubs
• Raleigh / Bangalore / Hyderabad

Accu-Shoring Model
• Maximize talent sourcing
• “Follow-the-sun” operating model

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A Digital Interactions Company
Interactions at
Massive Scale

Our Clients The People

We Are Serving

Technology Platforms Delivering

Essential Services
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Digital Platform Architecture

Intake

Delivery

Engagement

Clients Compliance & Reporting

End
Users
Client Outcomes

Intelligence & Analytics

Ecosystem of Partners & Collaborators

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Digital Platform Technology:
Investing more than $200M in next 3 years
Conduent Technology Innovation Practice Areas

Blockchain Mobile Automation

IoT Cognitive

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Why Conduent?

Conduent creates digital platforms and services for businesses and governments to manage
millions of interactions every day for those they serve. We are leveraging the power of cloud,
mobile and IoT, coupled with technologies such as automation, cognitive and blockchain, to
elevate every constituent interaction, driving modern digital experiences that are more
efficient, helpful and satisfying.

Making a difference every day in the lives of those we touch.

© 2018 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.
Re-inventing our Company

Underperforming Siloed Business Units Unfocused Portfolio Disparate Culture Inefficient Operations One-Off Solutions

Where
we
started

Where
we’re
going

Market Leading A Single, Unified Clear Business Consistent Business Intelligence and Technology-Led / Platform-
Performance Company and Brand Strategy Culture Modern Based Solutions and Services
Work Tools

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