Good Catch / Near Miss program

HSE

Rev. September 2019

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Good Catch / Near Miss program

• Introduction
• Reporting
• Implementation

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Good Catch / Near Miss introduction

 What is a Good Catch / Near Miss?

 Why report a Good Catch / Near Miss?
Is it a Good Catch or Near Miss?
Good Catch

Examples
Good Catch  Upon inspecting a fuel storage tank system, an employee
sees that the latch on the spill kit has been broken. The
• The act of observing, employee reviews the contents and notices that some
identifying, and discovering absorbent material was removed. The employee orders
an unsuspecting replacement absorbents and restocks the kit, ensuring that the
condition or hazard, which latch is re-sealed.
if not discovered would
have lead to a potential  Employee identifies a forklift or golf cart driving too fast.
workplace incident or Employee stops the driver and request the driver slows down.
accident.
 Employee enters work area at beginning of shift, and notices
• Upon identifying a good hot water flowing out of supply pipe. Employee turns off supply
catch, a corrective action and turns valve.
should be implemented.
 An electrical wire is unsecured between a conference table
and the wall. Employee blocks the path so employees do not
walk over the wire and arranges for the wire to be secured
(tape down or place wire in a cord cover)

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Is it a Good Catch or Near Miss?
Near Miss
Near Miss
• An unplanned event that did
not result in injury, illness,
or damage but had the
potential to do so.
• Only a fortunate break in the
chain of events prevented an
injury, fatality or damage from
occurring.
• Although unsafe acts or
behavior are usually the
initiating event, a faulty
process or system invariably
permits or compounds the
harm, and is the focus of
improvement.
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Examples
 During refueling, the overfill alarm does not go off, but
the observer notices fuel coming out of the overfill pipe
and hits the emergency stop.
 An employee is crossing the parking lot and is almost
struck by a golf cart or forklift driving too fast. Employee
moved out of the way and was not struck.
 Employee is changing out gasket, when hot water is
released from supply pipe. Employee quickly moves
hands out of way and there is no exposure to hot water.
 An employee walking down the aisle, trips on the tools,
slipping but not falling.
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Why report a Good Catch / Near Miss?

Recognizing and reporting good catches

and near miss incidents can significantly
improve worker safety and protect the
environment from damage, enhancing
Fatalities
our health, wellness, and HSE culture.
Lost
Time Cases
Identification and
elimination of unsafe Recordables
acts or environmentally
unsound conditions
results in the reduction Near Miss Report
of serious incidents

Unsafe Behaviors/Unsafe Acts

Good Catch / Near Miss requirements

 What am I required to report?

 How do I report?
What am I required to report?
Good Catch / Near Miss targets may be a key performance indicator (KPI) for
your area of business. Check with your HSE leadership.

Example of a KPI target:

• Requirements: A minimum of two good catches or near misses must be
submitted for each of the total number of employees on the IFM account
• How: Good Catch / Near Miss survey tool
• Measured by: Account KPI Scorecard
• Example: If an account has 50 employees, they must submit a total of 100
good catches or near misses

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How to report a Good Catch / Near Miss
3 ways to submit

1
AIMS

 Submit via the Good Catch

2
/ Near Miss module in JLL GCNM
AIMS Tool
 Submit via your Account or 3
entity-specific JLL GCNM Entity-specific
Tool. Data collected in the procedure
tool will be automatically
uploaded into AIMS  Your account/client/entity
may require you to use a
 Desktop, Android, iPhone /
specific procedure to
iPad options (see appendix
capture and track your
for details)
Good Catches / Near
Misses (i.e., excel
spreadsheet)

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Improving your team’s HSE culture:
Key component: Good Catch / Near Miss program implementation

 How can Leaders support the program?

 How can Leaders communicate the program?
 What can Leaders do to increase participation?
 How can Leaders support the program?

• Create an environment where all staff feel empowered and engaged

to report unsafe behaviors and and/or environmentally unsound
conditions
• Discuss and provide positive feedback to staff about their action taken
to address an unsafe behavior and/or environmentally unsound
condition reported. Employees want feedback and to know that they
are being heard.

• Support specific actions taken to correct the condition and determine

if additional actions are needed

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© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
 How can Leaders support the program?
Education is key
• Does the team understand what a
Good Catch / Near Miss is?
• Can the team identify a hazard?
• Does the team know where to find HSE
procedures?
• Does the team know how to access
AIMS, or other tools, to report Good
Catches / Near Misses?
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
 Review Good Catch / Near Miss
examples (see slides 4 – 6)
 Share lessons learned
 Provide access to HSE procedures
and work instructions
 Conduct HSE Moments (see next
slide)
 Ensure employees know how to
access AIMS, or other tools, for
incident and accident tracking
Click here for a library of HSE moments 12
 HSE moment – what is it?

A talk about a specific health, safety or

environment subject at the beginning of a meeting
or shift:
 Does not replace policy, processes or
• Brief (2-5 minute) discussion
HSE procedures
• Covers a variety of topics  Helps recognize and control hazards
 Increases awareness
• Reminds employees of the importance of being
safe at work, at home and in all aspects of our  Contributes to a strong HSE culture
lives

• Designed to reinforce HSE knowledge and

everyone’s commitment towards a positive HSE
culture

Click here for a library of HSE moments 13

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
 How can Leaders support the program?

Communication is key

 HSE emails
• Does the team see Leadership’s support of
JLL, Account and Client HSE programs?  HSE Connect page

• Do you communicate and engage with  HSE Yammer

your employees on:  HSE Channel
• JLL (and client) HSE training programs?  Webinars
• JLL (and client) HSE campaigns?  Regional HSE Networks
• JLL requirements on Good Catch / Near  MyDevelopment for training
Miss reporting?
 Global Safety Week

 JLL’s SafeAtWork Pledge

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© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Suggestions for increasing participation

Good Catch / Near Miss

Competition
• Creating fun competition activities is a
great way to engage employees, improve
participation, and strengthen our HSE
culture. Example on right
• Determine if there are access issues with
entering good catches and near misses. If
the submission process is easy,
participation will likely increase.

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Suggestions for increasing participation

Good Catch / Near Misses are the single most important leading indicator for
our HSE performance

• Promote a HSE culture of reporting with the support and help of all managers and supervisors.
• Consider incentives that encourage reporting and enhance the culture. Implement a competition!
• Educate employees on the reason why near miss reporting is a necessity, the important role that they
play, and the process for reporting.
• Include Good Catch / Near Miss training during employee onboarding to set the right HSE culture.
• Reinforce with employees that near miss reporting is non-punitive.
• Ensure that the near miss reporting process is easy to understand and use. If it seems complicated, ask
for help!
• Celebrate the success and value of the near miss reporting process with all employees!

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Appendix
 How to report a Good Catch / Near Miss
Survey tool
Desktop
3 ways to use the  Submit via your Account or
Good Catch / Near CS Platform survey tool
Data collected in the tool
Miss survey tool will be automatically
uploaded into AIMS
 Desktop, Android, iPhone /
iPad options*
Android iPhone / iPad
 Launch Chrome for  Launch the Safari browser
Android and open the web on Apple’s iOS and
page. navigate to the web page.
 Tap the menu button and  Tap the Share button on
tap Add to Home Screen. the browser’s toolbar (note:
 Enter a name for the it’s the rectangle with an
shortcut and then Chrome arrow pointing upward). It’s
will add it to your home on the bar at the top of the
screen. screen on an iPad, and on
the bar at the bottom of the
screen on an iPhone or
iPod Touch. Tap the Add to
Home Screen icon in the
Share menu.
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