Front Office Operations

HOC3001A

Topic 8
Organizational structure of Hotels,
Classification of Hotel Functional Areas
 Learning Objectives
• Identify the 7 major hotel departments.
• Describe the basic functions of each hotel
department.
• Identify the major positions involved in each
of the 7 major hotel departments.
• Explain the 2 classification methods of hotel
departments with examples.
 Hotel organization chart
Hotel Owner

General Manager

Resident Manager

Rooms
Engineering

Marketing
Sales and Division
accounting

Beverage
Food and
Resources
Finance /
Security

Human

F.O. HSKP
Major Departments of a Hotel
(Baker, Huyton, & Bradley, 2011, p. 20 - 23)

• Rooms Division
• Food and Beverage
• Sales and Marketing
• Accounting / Finance
• Security
• Engineering
• Human Resources

Please refer to your textbook:

Chapter: 2
Page: 20 - 23
Mega hotel – rooms division
Director Of Rooms / Executive Assistant Manager – Rooms / Rooms
Division Manager

Duty Manager / Assistant

Manager

Front Office Executive

Chief Concierge
Manager Housekeeper

Assistant Front Assistant

Concierge Housekeeper
Office Manager Supervisor

Front Desk
Manager / Bell Captain Laundry
Reception
Manager

Reservation
Manager Transportation Room attendant

Telephone Airport Public area

Manager representatives

Business Center Valet Parking

Guest Relations
 Mega hotel –
food & beverage division

Please refer to the organization

chart in your textbook:
Chapter: 2
Page: 24
 Mega hotel – supporting
departments

Please refer to the organization

chart in your textbook:
Chapter: 2
Page: 24
 Classification of
Departments of a Hotel

1.Revenue centre and Support centre

2.Front-of-the-house and Back-of-the-house
departments
Please refer to your textbook:
Chapter: 2
Page: 18 - 19
 Summary
• The 7 major hotel departments, their basic functions and the
major positions involved:
1. Engineering
2. Security
3. Finance / accounting
4. Human resources
5. Sales and marketing
6. Food and beverage
7. Rooms division
• Classification of hotel departments
1. Revenue centre and Support centre
2. Front-of-the-house and Back-of-the-house