Transit Warranty

Service
The service that provides financial
security for all your consignments.
Our unique Transit Warranty Service
provides you with:
• Highly competitive industry rates
• Guaranteed fast claim settlement
• No Excess on claims
• Automatic or Optional Warranty

This innovative service from StarTrack provides even

greater peace of mind and protects the value of your
consignments, in the event of loss or damage. And because this
is handled internally, Transit Warranty Service guarantees the
fastest claim settlement possible with absolutely
NO EXCESS payable!

The following warranty levels are offered: CONSIGNMENT NOTE:-

PLEASE SELECT ONE SERVICE ONLY – CROSS (X)
DEFAULT IF SECTION BLANK
13 2345 SENDER’S REFERENCE No.
OVERNIGHT ECONOMY OFF PEAK

• Up to $500 per consignment

www.startrack.com.au
ABN 53 146 789 979
EXPRESS WORLDWIDE DECLARED VALUE
ACCOUNT No. ACCOUNT No. DOCUMENT PARCEL
SENDER RECEIVER

• Up to $1,000 per consignment

*Please refer to T&C’s
(PICK-UP ADDRESS) (DELIVERY ADDRESS)
NAME NAME CHARGES: Unless marked, all charges will be to
StarTrack O/N

Sender. Charges to Receiver by special

regulations and compliance with I.A.T.A. Dangerous Goods Regulations and CASA Regulations

PLEASE READ CONDITIONS OF CARRIAGE ON REVERSE

Part 92 regarding carriage of goods remain the responsibility of the consignor at all times.

arrangement only. Refer Clause 16 overleaf.

• Declared value up to $10,000 per consignment

HAZARDOUS CARGO/DANGEROUS GOODS. Documentation and adherence to all laws,

WE ARE NOT COMMON CARRIERS

Sender Receiver
STREET STREET
SUBURB SUBURB ACCOUNT No.
TOWN TOWN OR CHARGE
THIRD PARTY
MG1CF12C1B

STATE POSTCODE STATE POSTCODE

Customers can select from the following

SENDER’S TELEPHONE No. RECEIVER’S TELEPHONE No.

FREIGHT/ONFORWARDING
No. of Items Description of Goods Cubic Metres Whole Kilos Only

warranty:
TEL: 02 9602 8400 FAX: 02 9602 8455

DOCUMENT CHARGES

TRANSIT WARRANTY CHARGES

TOTAL CHARGE $ EXCLUDES GST

TOTAL CONSIGNMENT MEASUREMENT (Millimetres) DANGEROUS GOODS,

Does this shipment contain Dangerous Goods? No Yes
Automatic Warranty:
SECURITY AND CHAIN
LENGTH WIDTH HEIGHT OF RESPONSIBILITY If yes, I confirm that a Dangerous Goods Declaration has been completed and is attached with this Consignment.
(CoR) WARRANTY
I acknowledge that airfreight will be subjected to security clearance and I declare that this Consignment does not contain any unauthorised explosives
or incendiary devices.

PROCESSING COPY
Sender warrants that the Conditions on the back of this Consignment have been read.
Chain of Responsibility - By signing all documentation I understand and accept the obligations placed on me under the provisions of the Chain of

To protect all freight consignments automatically

Responsibility Legislation. I confirm that all weights and consignment measurements including all packaging declared are true and correct. I confirm
BLUPRINT PTY LTD

that all pallets / parcels have been packaged to ensure the integrity of the items and to withstand the rigour of load restraint throughout the journey.
StarTrack is not a Common Carrier. Please refer to the Conditions on the reverse of this Consignment. Each Consignment described above is tendered
Transit Warranty: Unless you have elected that our Transit Warranty is to apply to a consignment, for Carriage by air subject to conditions printed on the back of this form. SENDER'S SIGNATURE REQUIRED Date
we do not provide a warranty against loss or damage to goods during carriage and while the Goods

to a cost price value of either:

are in our possession. SPECIAL INSTRUCTIONS Driver’s Signature Date
Optional Warranty Declared Value* $
Consignment Cover.
Receiver’s
*Declared Values from $1,000 and up to $10,000 is charged at 2.15% (excl GST). For amounts greater Full Name
than $10,000, contact or email StarTrack’s Transit Warranty Service department to obtain acceptance
in writing. Without an acceptance in writing, Consignment cover may be cancelled; declined; or voided. Receiver’s Signature Date

$8.25* per consignment for up to $500

Email Address: transit.warranty@startrackexpress.com.au TRADING TERMS: Nett Payment 7 Days
Please refer to the Transit Warranty Terms and Conditions on the back of this Consignment.
CALL 13 2345 For your nearest Branch

on Automatic Warranty#

$11.90* per consignment for up to $1,000

on Automatic Warranty#

Optional Warranty:
$21.50* for consignments valued $1.00 - $1,000.00#

A charge of 2.15% for consignments

valued $1,001.00 - $10,000.00#

For items valued over $10,000.00, download

and complete the Transit Warranty Quotation form.

In conjunction with superior service levels and state of the art

technology, StarTrack delivers a world class Transit Warranty
Service. To take advantage of this service, complete and return
this Transit Warranty registration form.

*Charges exclusive of GST. Prices are subject to change without prior notice.
#
Terms and conditions apply,

StarTrack is a business of Australia Post TWS / V3.0 / Mar 16

Star Track Express Pty Limited ABN 44 001 227 890 Page 1 of 3
Transit Warranty Registration Form
Please fax to: (02) 8801 4011 or email: transit.warranty@startrack.com.au

Customer name (registered trading name):

Customer address:

Customer account number:

I/We hereby select our Transit Warranty Option by ticking the appropriate box.
(Please tick ONE box only on this page).

1. Automatic Transit Warranty of up to $500

Yes, I/We require a Transit Warranty of up to $500 on the cost price of all our consignments for a charge of $8.25
(exclusive of GST) per consignment.

2. Automatic Transit Warranty of up to $1,000

Yes, I/We require a Transit Warranty of up to $1,000 on the cost price of all our consignments for a charge of $11.90
(exclusive of GST) per consignment.

3. Optional Transit Warranty

No, I/We do not require Automatic Transit Warranty on all of our consignments. If I/We require Transit Warranty on
individual consignments I/We will declare the value or the consignment in the Transit Warranty section on the consignment
note. If no value is declared no Transit Warranty will be effected or charged.

I/We acknowledge that the Optional Warranty is charged at 2.15% of the value declared on the consignment note, with a
minimum declared value of $1,000. Consignments with a declared value under $1,000 will be charged at the minimum rate
of $21.50 plus GST.

Where the value of warranty required exceeds $10,000 I/We accept that a separate declaration form must be completed
and a quotation obtained. The warranty is limited to $10,000 unless StarTrack has confirmed in writing that the higher
warranty has been arranged.

I/We hereby accept that all goods consigned without Transit Warranty are done so at our own risk and I/We agree not to
hold StarTrack liable for any loss or damage.

I/We confirm that we have read and accepted the Transit Warranty Terms and Conditions set out on the reverse side of this page
which form part of the StarTrack Standard Terms and Conditions of Contract. I/We note that a copy of these terms and conditions
is available on the website www.startrack.com.au

I/We hereby acknowledge that I/We are duly authorised to sign on behalf of the Company.

Name(s):

Title(s):

Signature(s):

Telephone: ( ) Fax: ( )

Date: Email:

StarTrack is a business of Australia Post TWS / V3.0 / Mar 16

Star Track Express Pty Limited ABN 44 001 227 890 Page 2 of 3
Transit Warranty
Terms and Conditions
The following is an extract from the StarTrack standard
Terms and Conditions of Contract. A full copy is available from
your nearest StarTrack branch or can be downloaded from our
website www.startrack.com.au
Transit Warranty
11.1 Subject to the following paragraphs of this clause, we offer you a warranty
against the Goods being Lost or damaged due to our negligence or wilful act
or omission during the Services and while the Goods are in our possession
(the “Transit Warranty”).
11.2 The Transit Warranty cover levels available are set out in Schedule 1.
You may change your cover level at any time by filling in our ‘Transit Warranty
Registration Form’.
11.3 Unless you have elected that our Transit Warranty is to apply to a consignment,
we do not provide a warranty against loss or damage to goods during carriage
and while the Goods are in our possession.
11.4 If you elect to have Transit Warranty but do not select a cover level, each
consignment will be covered by the Transit Warranty at the lowest automatic cover
level and you will be charged accordingly. You may select the level of protection you
require by selecting the options available on the CN.
11.5 If you have not indicated to us prior to a consignment of the Goods that you wish to
have Transit Warranty, this clause 11 will not apply to the Services provided to you
in relation to that consignment.
11.6 Any claim made by you under the Transit Warranty (“Claim”) must be made in
writing on a claim form supplied by us. Claims must be sent to “Corporate Claims
Department, StarTrack, 51 Sargents Road, Minchinbury NSW 2770” or email to
transit.warranty@startrack.com.au.
11.7 You must notify us in writing of any intended Claim within the following time limits:
(a) where the Receiver has indicated in writing on the CN that loss has occurred in
respect of the Goods, within fourteen (14) days from the date of Delivery of the
Goods to the Delivery Address;
(b) where the Receiver has acknowledged that the Goods have been Delivered
and received in good order and condition, within seven (7) days from the date
of Delivery of the Goods to the Delivery Address;
(c) in respect of Claims for non-delivery, within fourteen (14) days after the Date
of Despatch.
11.8 You must then submit a fully completed claim form within the following time limits:
(a) where the Receiver has indicated in writing on the CN that loss has occurred in
respect of the Goods, within fourteen (14) days from the date that you notified
us of your intended Claim;
(b) where the Receiver has acknowledged that the Goods have been Delivered and
received in good order and condition, within seven (7) days from the date that
you notified us of your intended Claim;
(c) in respect of Claims for non-delivery, within fourteen (14) days from the date
that you notified us of your intended Claim.
11.9 The maximum amount that may be claimed from us under the Transit Warranty
is the lesser of the Transit Warranty Limitation Amount (as defined in Schedule
1) and the cost price of the Goods. In the case of accepted claims for Lost
Goods or damage to Goods, we will pay the lesser of the declared value and the
substantiated cost price of the Goods, or the agreed cost of repairs to the Goods
as appropriate.
11.10 The minimum amount that may be claimed from us under the Transit Warranty is
$25 per consignment. Claims for less than this amount will be declined.
11.11 You must provide to us, together with any Claim:
(a) documentary evidence acceptable to us (for example, receipt, valuation or tax
invoice) of the cost price of the Goods; and
(b) if your Claim relates to damage, coloured photographs of the damaged Goods
and/or Packaging.
11.12 The Transit Warranty is not available for any Excluded Goods, Dangerous Goods or
Fragile Goods.
11.13 Unless otherwise agreed to by us, our Transit Warranty does not apply if:
(a) the damage is caused or the Goods are Lost by electrical or mechanical
derangement or injury, ordinary loss in weight or volume, shrinkage, ordinary
leakage, wear and tear, insufficient or unsuitable packing or preparation,
delay, inherent vice or Force Majeure;
(b) you do not comply with this clause 11;
(c) the Goods are Lost or damage occurs while the Goods are transported by air
and the air carriage involves an ultimate destination or stop in a country other
than the country of departure;
(d) we are in possession of an unendorsed proof of delivery form for the
consignment;
(e) we in our reasonable opinion consider the Packaging provided by you for the
Goods to have been inadequate for transportation;
(f) we in our reasonable opinion determine the Goods to have been defective prior
to commencement of the Services;
(g) damage, mechanical failure or other operational defect in the Goods could not,
in our reasonable opinion, have been caused by the Services;
(h) the Goods have been returned to us without a bar-coded CN and label from us
or otherwise in accordance with our controlled returns procedure;
(i) the Goods returned to us have not been scanned into our pickup depot;
(j) we have not been responsible for the total Delivery of the Goods to the
Delivery Address;
(k) the Delivery Address is a post office box, roadside drop or postal mail box;
(l) the Goods have been consigned by way of a prepaid satchel provided by us;
StarTrack is a business of Australia Post
Star Track Express Pty Limited ABN 44 001 227 890
(m) the Goods have not been packed in the original manufacturer’s packaging or
the equivalent.
(n) the Goods are Delivered unattended in accordance with documented
pre-authorisation from the Sender or the Receiver;
(o) you fail to substantiate the declared value/cost price of Goods claimed to
be Lost or damaged as and when requested by us;
(p) the Goods have not been consigned by way of a valid StarTrack CN or by
Paperless Despatch through the StarTrack despatch system.
11.14 If we pay damages under this clause for the replacement of the Goods we may
retain or recover the damaged Goods.
11.15 We will only pay damages under this clause for Lost Goods or direct loss or damage
to the Goods. We will not pay any Consequential Loss.
11.16 GST will not be included in any payments made by us to you under clause 11.
11.17 You may only make one (1) Claim per consignment.
11.18 Where you make a valid Claim and there are outstanding amounts owed by you
to us, we reserve the right to pay the Claim either directly to you or as a credit to
your account.
11.19 Claims will only be paid by us in respect of any consignment after you have paid
all your outstanding Charges, including any Transit Warranty charge applicable
to your Transit Warranty Cover Level.
Schedule 1 – Transit Warranty Cover Levels
We offer a comprehensive Transit Warranty service to protect your consignments
against loss or damage whilst in our care. Three Transit Warranty Cover Levels are
currently available for you to select at rates appearing on our website:
1. Automatic Cover Level 1 – for a Transit Warranty Limitation Amount of $500 ; or
2. Automatic Cover Level 2 - for a Transit Warranty Limitation Amount of $1,000 ; or
3. Optional Cover Level – for a Transit Warranty Limitation Amount of a value declared
by you up to a maximum of $10,000 on the CN or on the Star Track Despatch System
(where you use Paperless Despatch).
The “Transit Warranty Limitation Amount” means the maximum amount that can
be claimed under the Transit Warranty pursuant to the Cover Level selected by you
before commencement of the Services.
The minimum amount that can be claimed under the Transit Warranty, regardless of
Cover Level, is $25 per consignment.
Any requests for Transit Warranty greater than $10,000 would need to be authorised
by StarTrack in writing before the Goods are consigned.
Dictionary
“CN” means a hard copy consignment note in a form approved by us and
completed by you.
“Dangerous Goods” means any goods deemed of a dangerous or hazardous nature
including but not limited to Goods which are or may become dangerous, inflammable,
explosive, volatile or offensive (including radioactive materials) or Goods which are or may
become liable to damage or injure any property or persons, whether you were aware of
the dangerous or hazardous nature of the Goods or not, and includes, without limitation,
goods forbidden, limited or restricted from time to time by:
(a) the International Air Transport Association (“IATA”);
(b) the International Civil Aviation Organisation;
(c) the Civil Aviation Safety Authority;
(d) the Australian Dangerous Goods Code; or
(e) any applicable law, regulation, guideline or requirement of a regulatory body or
government of a country or territory from which, through which or into which the
Goods are carried.
“Excluded Goods” means Dangerous Goods and each of the following items: currency,
cash and banknotes; negotiable instruments of any kind; gold, silver and other precious
metals; jewellery; gemstones; wrought or unwrought metals; antiques; works of art;
securities; drugs; weapons; living animals or plants; human tissue, organs, blood or blood
products; refrigerated/perishable items; glass, china, household goods exceeding $500
in value per consignment unless certified professionally packed as required by us or as
otherwise agreed in writing; personal effects; second hand goods, used goods, cigarettes,
tobacco and tobacco products; solar panels, any valuable documents; large sporting
goods including but not limited to kayaks, surf skis, long boards (malibus) windsurfers or
similar equipment exceeding 3 metres in length; Goods packaged in satchels or envelopes
or despatched on a pre-paid service (unless otherwise agreed in writing by us)
“Force Majeure” means any circumstance or cause beyond our control including
without limitation inclement weather, acts of God, industrial disputes, air traffic control,
unserviceable aircraft, war, terror, nuclear explosion, flood, fire, embargo, litigation,
strikes, lockouts, riots, civil commotion, an airline captain’s instructions, or act of a public
authority, government or any agency instrumentality or any political subdivision thereof.
“Fragile Goods” means glassware, porcelain, enamel or fibreglass goods, furniture of any
kind, household or personal effects or any goods that are fragile or marked fragile but do
not include Semi-Fragile Goods.
“Goods” means the goods accepted from you with any Packaging supplied by you.
“Packaging” means any container, packaging or pallet used for the purpose of containing
and protecting the Goods for the purpose of the Services.
“Perishable Goods” means any Goods which are subject to waste, deterioration or
spoilage over time or through contact with other goods or elements and include fruit,
vegetables, dairy products, meat, newspapers and magazines.
“Semi-Fragile Goods” means Goods that are semi-fragile or marked semi-fragile including
computers and electrical equipment but do not include Fragile Goods.
“Services” means the whole of the carriage, operations and services we undertake for the
Goods, including but not limited to the transportation and storage of the Goods.
“Transit Warranty” means the warranties in clause 11 or any other class of warranty
agreed to by us.
TWS / V3.0 / Mar 16
Page 3 of 3