Quality, Affordable, Comprehensive Health Services for All

Annual
Report
Annual Report
2018-2019
FY 2017-2018

Health Care for the whole family

1
Table of Contents

3
Vital Health Resource in Our Community

4
Letter from Oscar Delgado, CEO

5
Continuum of Care and Our Core Model

6
Our Foundation and Contributors

8
A Year in Review

9
Community Impact by the Numbers

10
Financial and Demographic Highlights

11
Expanding Providers and Locations

2 Community Health Alliance

Vital Health Resource in Our Community
We are a patient-centered organization providing comprehensive, cost effective primary healthcare
options for the community. We serve everyone regardless of their ability to pay or insurance status.
Community Health Alliance provides an extensive range of healthcare screening and prevention
services, comprehensive primary care for all ages, in-house pharmacy, pediatric dental, management
of chronic diseases, services for homeless individuals and families, behavioral health care and Women,
Infants, and Children (WIC) program services.

Mission Vision
To provide quality, affordable Our vision is simple:
and comprehensive to help our community be
health services for all. healthy and stay healthy.

Our History
Community Health Alliance is an organization that builds upon the reputation and history of two
known northern Nevada healthcare providers with similar missions – HAWC Community Health
Centers and Saint Mary’s Mission Outreach. The merger combining these organizations took
effect on July 1, 2012 when Saint Mary’s Regional Medical Center was purchased by a
for-profit entity, prompting the divestiture of its Mission Outreach programs.

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Letter From Our CEO
Dear Community Partners and Friends,

At Community Health Alliance, we are constantly asking what we can do to improve the lives of
our patients. This fundamental question is at the heart of everything we do and is reflected in our
commitment to providing quality, affordable, and comprehensive health services for all.

The purpose of our 2018-2019 annual report is to highlight the transformative and caring work of
our providers and staff as well as the generosity of our donors. This past year was an exciting one for
Community Health Alliance. Due to the combined efforts of our providers, staff and donors, we served
29,900 patients including 10,989 children. We received the Wellness Frontier Award for the success of
our Healthy Living Program and the Making Health Happen Award because of our contributions to
improving public health. We hosted a roundtable with Nevada Governor Steve Sisolak and our third
Annual Healthcare for the Homeless Breakfast, in which we wanted to recognize those in need through
humanity, kindness and compassion. We remodeled Nell J. Redfield Health Center, Neil Road and
expanded our Title X program to increase access to reproductive health programs in our region. We also
continued to market our services in underserved neighborhoods and built on our relationships with key
community stakeholders.

We are proud of our successes for 2018-2019, but we know there is still much more to be done. These are
challenging times, and it is our duty to further our mission regardless of whatever obstacles we might
face. We thank you for your continued support of Community Health Alliance, and we look forward to
continuing to partner with you in the year to come.

Oscar Delgado

CEO of Community Health Alliance

Board of Directors
• Jonnie Pullman – Chair and President • Frank Perez
• Melinda Mendoza – Vice President • Diaz Dixon
• Shaun Griffin – At Large Member • Jennifer Hagen, MD
• Liliana Lopez-Estrada – Secretary • Matthew Thornton
• Dan Carter, CPA – Treasurer • Paul Parent
• Alex C. Woodley • Reginald Stearne
• Daniel Spogen, MD • Ricardo Lucio-Galvan
• Edward Ableser, PhD

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Continuum of Care
Women, Infants, and Center for Complex Care
Children (WIC) Adults 21-60+
New Moms – Children 1-5 years • Care Coordination
• Lactation Counseling • Personalized Health Plans
• Supplemental Nutrition • Integrated Team Care
• Nutrition Counseling
• Peer Breastfeeding Support Services for Everyone
• Wellness Exams
Healthy Living Program • Immunizations
• Nutrition Services
Children 2-18 years
• Homeless Health Care
• Nutrition Counseling • Insurance Assistance
• Wellness Classes • Behavioral Health
• 340B Pharmacy
• Care Management
Pediatrics
• Prescription Food Pantry
Children 0-21 years • Referrals
• Child Wellness Exams • Sliding Fee Scale
• Immunizations
• Nutrition Services
Reproductive Health
Pediatric Dental Reproductive Years
Children 0-20 years • Birth Control
• Cleanings • Gynecology
• Exams & X-rays • HPV Vaccine
• Sealants • Pelvic Exam
• Cavity Fillings • Sexually Transmitted Infection Testing

Our Core Model: Patient Centered Medical Homes

As part of our ongoing effort to ensure we are providing the highest quality health care in the region,
we received recognition from the National Committee for Quality Assurance, a non-profit organization
dedicated to improving healthcare quality, as a patient centered medical home (P.C.M.H.). Our Wells
Ave., Sun Valley, Neil Road and Sparks Health Centers have all been awarded this recognition.
In a P.C.M.H.,the patient and professional team work together to create a healthcare plan that:
• Is created just for the patient
• Connects the patient with a healthcare team
• Is coordinated with other healthcare providers
• Supports the patient every step of the way

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Thank You to Our Contributors
Our Foundation is a separate 501(c)3 with its own Board of Directors that raises funds to support our
mission and vision. All money raised positively transforms lives, and we are grateful to those who
contributed in fiscal year 2018-2019.

Ms. Catherine O’Mara Ms. Judith Cole

$100,000 and Above Oral Health America Ms. Audrey Colley
The William N. Pennington Foundation Peppermill Hotel Casino Dr. Lisa Collier
The Nell J. Redfield Foundation PhRMA Ms. Anne Cory
Nevada Department of Health & Human Mrs. Sandra Raffealli Dr. James Craner
Services REMSA Ms. Jennifer Crist
Silver State Health Insurance Exchange Reno Behavioral Healthcare Hospital, LLC Mrs. Joy Crowley
U.S. Health Resources & Services Reno Rotary Foundation Mr. and Mrs. Harold Curti
Administration Renown Health Mr. and Mrs. Anthony Czarnik
USDHHS/Office of Population Affairs Ronald McDonald House Charities Mr. and Mrs. Kristopher Dahir
Saint Mary’s Regional Medical Center Mr. and Mrs. Michael Daines
$10,000 – $99,999 Savage and Son Mr. and Mrs. James Davenport
The Deborah & TJ Day Foundation SilverSummit Healthplan Dr. and Mrs. Alvaro Devia
Delta Dental Community Care Foundation Mr. and Mrs. Michael Smith Mr. Kevin Dick
The E.L. Cord Foundation Spruce, LLC Mr. Diaz Dixon
The Heidemarie Rochlin Foundation Switch Mr. Dean Dow
The O’Neal Family Foundation Mr. and Mrs. Kevin Sullivan Mrs. J George Drews
Susan G. Komen Nevada Mr. David Sundstrom and Ms. Ryoko Koga Ms. Bernice Dribnis
Mr. and Mrs. Rick Trachok Mr. and Mrs. Charles Duarte
$1,000 – $9,999 Vegas Golden Knights Foundation Dr. and Mrs. David Dapra
Alliance with the Washoe County Medical Wells Fargo Ms. Regina Dunbar
Society Western Nevada Supply Mr. Gene V. Elliott
Amerigroup Western Physician Alliance Ms. Laura Evasovic
Mr. and Dr. Adam Anderson Mr. and Ms. Vic Williams Ms. Peg Farrar
Assured Partners Consulting Wood Rodgers Mr. and Mrs. Bob Felder
AT&T Dr. and Mrs. Dennis Yamamoto Dr. and Mrs. David Fiore
Mr. and Mrs. Richard Banis Mr. and Mrs. Daniel Fyfe
Benna Family Foundation Additional Donors Mr. and Mrs. Mark Gaetke
Blanchard Krasner & French Mr. and Mrs. Randy Acosta Mr. Eric Gerken
Mr. and Mrs. Kelly Bland Mr. and Mrs. Greg Adams Mr. and Mrs. Michael Gilbert
Dr. and Mrs. Rich Bryan Dr. and Mrs. Daniel Ahearn Mr. and Mrs. David Gonzales
Consolidated Document Management Services Mr. and Mrs. Chris Amundson Mr. Ray Gonzalez
Cork Navillus Family Foundation Fund Dr. and Mrs. Dennis Anastassatos Mr. Garrett Gordon
Dermody Properties Foundation Mr. Jason Anderson Ms. Lillian Gothberg
The Douglas and Gloria Rumberger Foundation Mr. and Mrs. Brian Arnold Mr. and Mrs. Jim Greenhalgh
Drinkwater Eaton Law Offices Ms. Michele Attaway Mr. Shaun Griffin
Mr. and Dr. Michael Dupont Mr. Wesley Ayres Ms. Dixie Grossman
Edward Jones Ms. Betty Jo Baker Ms. Julie Gwin
Eide Bailly Ms. Marian Baldovino Dr. Jennifer Hagen
Eldorado Resort Casino Ms. Alicia Barber Dr. and Mrs. Thomas Hall
Estelle J. Kelsey Foundation Ms. Jane K. Becker Ms. Lynette Hamilton
E W McKenzie Foundation Ms. Rosalind Bedell Mr. Randy Harmatz
Mr. and Mrs. Robert Ferrari Ms. Theresa Bell Ms. Marva Harris
GI Consultants Mr. Robert F. Bertschinger Mr. John Helmreich and Ms. Nancy Ritchie
Greater Nevada Credit Union Mr. and Mrs. Dave Bianchi Mr. and Mrs. Roger L. Henderson
Ms. Peggy Hlatky Mrs. Ana Biselli Dr. and Mrs. Geroge H. Hess
The Human Bean Mr. Timothy Boorda Mr. Daniel Hight
Infinity Hospice Care Mr. Lucas Broten Ms. Lacey Hour
Mr. Michael Johnson and Ms. Sandra Beckett Ms. Jeanne Brower Ms. Marimar Inurriaga
Dr. and Mrs. William Keenan Mr. and Mrs. Robert Buhlig Ms. Angie Irizarry
Dr. and Mrs. Paul Knoop Mr. and Mrs. Bo Burgarello Mr. Richard Jay
Lewis Roca Rothgerber Christie LLP Mrs. Patricia Cafferata Ms. Lyn Karol Blumenthal
Liberty Dental Plan Corp Mr. John Carothers Mr. James Kelly
L/P Insurance Services, Inc Ms. Jennifer Carr Mrs. Virginia Kersey
McAbery Family Trust Mr. and Mrs. E.M. Carter Mr. and Mrs. James Kidder
Nevada Cement Company Mr. and Mrs. Rick Casazza Mr. and Mrs. Christopher King
Northern Nevada HOPES Ms. Donna Clontz Klaich Animal Hospital
Northern Nevada Medical Center Mr. and Mrs. Gilbert F. Cochran Mr. and Mrs. John Kleppe

6 Community Health Alliance

Ms. Diane Klund Mr. Patrick J. Rogers Charlie’s Place
Mr. and Mrs. Bill Kolton Ms. Marguerite Ross Churchill Arts Council
Mr. Don Kowtiz and Ms. Tracy Figler Mr. and Mrs. Nicholas Rossi Churchill Vineyards
Ms. Celia Kupersmith Mr. and Mrs. Craig Sande Club Pilates
Ms. Arden Lee Ms. Paula Sargent Costco
Ms. Valerie Leitko Mr. Dean Schultz Crystal Parrish
Mr. and Mrs. Matthew Leone Mr. and Mrs. John Schuster Decorating Den
Mr. and Mrs. Warren Lerude Mr. Jerry Scolari Eclipse Pizza
Mr. and Mrs. Michael Lewandowski Mr. Brian Segneri Eclipse Running
Ms. Kristin Loebbecke and Mr. Al Stavitsky Ms. Karen Senger Fisher Family First Chiropractic
Ms. Lupe Lopez Ms. Darcy Shepard Fitness Connection
Ms. Bonnie Lowder Ms. Danielle Serpa Golf Tips Magazine
Ms. Rita Malkin Dr. and Mrs. Steven A. Shane Grand Sierra Resort
Ms. Raina Malone Ms. Neila Shumaker Grizzly Ranch Golf Course
Ms. Denise Mandelbaum Mr. Paul Sieben Grocery Outlet
Dr. Francine Mannix Mr. and Mrs. Mike Slimak Harrah’s/Harvey’s
Mr. Jacques Maye Smart & Final JJ’s Suspenders
Mr. and Mrs. Scott McAbery Mrs. Dianne Smith Kaia Fit
Mr. Michael B. McDonald Mr. and Mrs. James Smith KNPB Channel 5
Ms. Maureen McElroy Ms. Brenda Staffan Lake Tahoe Shakespeare Company
Mr. Royle Melton Dr. Danielle Stage Lokal Salon
Ms. Steph Meyer Ms. Julie Stage-Rosenberg Marjorie Williams Photography
Ms. Melinda Montoya Ms. Birdie Starr Mrs. Rollan Melton
Ms. Rita Marschall Mr. Reginald Stearne Moana Nursery
Ms. Anna Marton Mr. and Mrs. Brad Steelman Morrey Distributing
Ms. Marilyn Monroe Ms. Lucy Stoy National Championship Air Races
Ms. Robin Monteith Swill Coffee and Wine Need 2 Speed
Dr. and Mrs. Jay Morgan Ms. Diane Thornhill Nevada State Museum
Ms. Mary Lou Moser Ms. Barbara Thornton Nicole Davis Massage
Mr. and Mrs. Rusty Nash Ms. Vickie Tippett Northern Sierra Dutch Oven Group
Ms. Afton Neufeld Mr. Michel Tissier and Ms. Kerry Seymour Nothing Bundt Cakes
Dr. Benita Ng Mr. and Mrs. Jim Toner Nugget Casino Resort
Mr. and Mrs. Randy Niederberger Mr. and Mrs. Alan Van Guilder Office of Senator Dean Heller
Ms. Felicia O’Carroll Mr. and Mrs. Eric Von Schimmelmann Quick Space
Ms. Sandra Ocegueda Mr. and Mrs. Marcus Waite Race 178
Mr. and Mrs. Jonathon Olivas Ms. Sharon Walbridge Reno 1868 FC
Ms. Nettie Olivario Mr. and Mrs. Brian Whalen Reno Aces
Ms. Donna Olsen Satterfield Ms. Jenn Wheeler Reno Chamber Orchestra
The O’Mara Law Firm PC Ms. Mary Wherry Reno Little Theater
Ms. Janice Ono and Mr. Tim Wiener Mr. Jerry Whitehead Reno Philharmonic
Mr. and Mrs. Guy Packer Mr. and Mrs. Carl Wilfrid Reno Rodeo
Mr. and Mrs. Lawrence Paige Ms. Leslie Wittkopp Reno Brew Bike
Mr. Paul Parent Ms. Carol Wilson Scott Harvey Winery
Ms. Marilyn Parsons Mr. and Mrs. James Wilson-Jeppson Sierra Meat & Seafood
Mr. and Mrs. Craig Paulsen Mr. Alex Woodley Sierra Nevada Cosmetic + Laser Surgery
Ms. Rosa Pavia-Alvarez Mr. and Mrs. Bryan Young Silver & Blue Outfitters
Ms. Cecelia Pearce Ms. Marlene Young Silver State 98
Mr. Frank Perez Ms. Monica Zepeda Tahoe Pyramid Bikeway
Mr. and Mrs. Michael Petre Mr. and Mrs. Ronald Zideck Terry Lee Wells Nevada Discovery Museum
Ms. Annette Piccirilli The Back Doctors
Ms. Jacqueline Pistorello In-Kind Donors The Benna Family Trust
Mr. Ernie Pomin 4th Street Bistro The Row
Ms. Alise Port and Mr. Lucas Foletta 4th Ward School Thunderbird Lodge
Mr. George Postrozny and Ms. Donna Luch American Girl Dolls UNR Athletic Department
Mr. and Mrs. Chris Potts Andelin Family Farm UNR Arts Department
Premier Physical Therapy & Sports Anne Cory UNR Special Collections Department
Performance Aramark Zephyr Cove Resort & Marina Wild Island
Ms. Margaret Price Artown
Ms. Jonnie Pullman Atlantis Casino Resort Spa
Ms. Donna Quante Aura Salon
Ms. Beatyanne Rasmussen Back Yard Farms
Ms. Julia Ratti and Mr. James Cavanaugh Beaujolais Bistro
Mr. Trevor Rice Beautiful Bearded Man
Mr. Dave Ritch Big Horn Olive Oil Company
Mr. Keith Roberts Bonanza Casino
Ms. Joan Rodican Bruka Theatre
Dr. and Mrs. Michael Rodolico Buenos Grill
Ms. Emma Rodriguez

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A Year in Review

We received $273,000 At our 4th annual We held our 7th Annual We received the Wellness
as a subrecipient from Nutrition Fair, we assisted Wine & Ribs Fundraiser at Frontier Award thanks to
the Nevada Primary Care 142 Women, Infants, and the California Building in the success of our Healthy
Association to increase Children (WIC) participants Idlewild Park and raised Living Program.
access to reproductive and 230 total households. $96,973.
health programs.

Our Sock Drive for our We hosted a healthcare Our Nell J. Redfield Health We hosted our 3rd Annual
homeless patients was a roundtable at our Wells Center, Neil Road was Healthcare for the
great success. We collected Ave. Health Center with remodeled and reopened in Homeless Breakfast.
over 2,075 pairs of socks. Gov. Steve Sisolak. Sept. 2018.

We received the Making Health Happen Our behavioral health department partnered
Award due to our contribution to with Reno Works to help individuals battling
improving public health. with homelessness.

8 Community Health Alliance

Community Impact by the Numbers
Medical In-House Pharmacy
110,730 Medical visits 84,236 Prescriptions filled

4,580 Patients with hypertension

18,095 Vaccinations provided
Patients with overweight or
6,385 obese diagnosis
Women, Infants, and Children (WIC)
11,740 Medical homeless visits
4,807 WIC clients served for the year

Dental 19,228 WIC appointments

28,111 Total dental visits 205 Lactation consultation clients

WIC patients seen at Renown

17,256 Pediatric dental patients 2,720 Hospital Enrollment Program
1,857 Total dental homeless visits New moms registered for WIC
450 through Hospital Enrollment
Program
Dental Van
Farmers market vouchers given
Dental screenings done in our
546 Cavity Prevention Program 697 to our pediatric patients through
Farm Fresh for Kids
7,799 Sealants applied
Insurance Assistance
9,092 Fluoride varnishes administered
People enrolled in a
2,067 Kids received sealants 621 Qualified Health Plan

4,054 Visits to dental restorative van

18,095 People enrolled in Medicaid

Behavioral Health
9,889 Therapy appointments

1,010 Psychiatry appointments

5,539 Warm hand-offs

Healthy Living Program

23 out of 45 total participants completed the Healthy Living Program. Fifty-six percent of the
participants had severe obesity. For those who completed the program, they experienced a decrease in
average blood pressure and total cholesterol, improvements in liver function, increased servings of fruits
and vegetables, decreased servings of sugary drinks, and decreased screen time.

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Financial and Demographic Highlights
Revenue Expenses
2% 1%
16%
28%

86% of Every Dollar Goes

Straight to Patient Care

70%

83%

Patient Revenue Patient Care

Grants General & Administrative

Donations Fundraising

Patient Demographics
Hispanic/ Latino 53%
Caucasian 27%
Asian 5%
African American 4%
Unspecified 11%

Our Patient Payer Mix

Medicaid 49%
Uninsured 25%
Medicare 14%
Private Insurance 12%

Ninety percent of Community Health Alliance’s

patients live at or below 200 percent of the
federal poverty level.

10 Community Health Alliance

Expanding Providers and Locations
Community Health Alliance has almost 260 dedicated healthcare providers and staff members offering
quality, comprehensive health services at seven different locations across Reno and Sparks. Having more
providers and locations mean more convenient care. We are the largest primary healthcare provider to
low-income individuals and families in northern Nevada.

Meet Our Team of Healthcare Providers:

Our Medical Team Our Dental Team Our Pharmacy Team

Our Healthcare Providers by the Numbers:

14 Doctors Licensed Practical 15 Dentists

8 Nurses
7 Physician Assistants 10 Hygienists
33 Medical Assistants
Advanced Practice 12 Pharmacists
15 Behavioral Health
Registered Nurses 9 Specialists

“ I lost my job after being in a bad car accident, and as a

result I had no way of providing food for my family. When
I came to CHA to see a doctor, I had no idea that I would be
leaving with a box of healthy food in my hands. The CHA
Food Pantry gave me and my family some security at a
time when we desperately needed it. At that point, I realized
that through these hard times, I now had something I could
provide for my family.

Jack, patient of Community Health Alliance

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 Our Locations

Wells Ave. Health Center North Valleys Health Center

1055 South Wells Ave. 280 Vista Knoll Pkwy.
Reno, NV 89502 Suite 107
Reno, NV 89506
Sparks Health Center
2244 Oddie Blvd. Center For Complex Care
Sparks, NV 89431 330 Crampton St.
Reno, NV 89502
Nell J. Redfield Health Center,
Neil Road Record Street Health Center
3915 Neil Rd. for the Homeless
Reno, NV 89502 335 Record St.
Suite 254
Nell J. Redfield Health Center, Reno, NV 89512
Sun Valley
5295 Sun Valley Blvd. Administrative Office
Sun Valley, NV 89433 680 South Rock Blvd.
Reno, NV 89502

(775) 329-6300
www.chanevada.org

Written and produced by Community Health Alliance Marketing and Public Relations Department.

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