TM RESIDENTIAL CONFIRMATION ORDER

SECTION O-1: ORDER DETAILS

Order ID: 1-ASD5F15
Order Type: Terminate
Package:
Previous Package: unifi Lite Migration (Bundle)
Login ID: oshuhada

Customer Name: SITI SHUHADA BINTI OMAR

Identification Number: 890210-03-5226
Identification Type: New NRIC
Installation Address: NO. 853 , , KAMPUNG TELAGA GAJAH
Postcode: 15350
City: KOTA BHARU
State: KELANTAN

SECTION O-2: ORDER CONTACT DETAILS

Contact Person: SITI SHUHADA BINTI OMAR
Email Address: shuhadaomar89@gmail.com
Mobile Number: 0169341758
Home Number:
Office Number:

SECTION O-3: ORDER PROCESSING INFORMATION

Processor ID: TS21701
Agent CD:
Date Submitted: 17/09/2020
Date Completion: 20/09/2020

--Order summary ends, proceed to next page--

Page 1 of 36
TM RESIDENTIAL APPLICATION FORM
SECTION 1-2: APPLICATION SERVICE DETAILS
All prices quoted shall be payable on a monthly basis, unless mentioned otherwise:

EForm ID: E20200917002893

Type of application: Terminate
Package: Streamyx Combo -
Login ID:
Service Number: 00907475758

Preferred Installation Slot:

(Installation date and time is subject to slot availability. The earliest date is 5 days after form submission)
Date 1:
Date 2:
Date 3:

Preferred Service ID:

(Shall be used for Internet, Streamyx ZONE and other services. Details will be emailed to customer once the package is successfully activated)
Option 1:
Option 2:
Option 3:
Password is auto-generated by system. For service(s) that use e-mail, your TM e-mail address will be used (ServiceID@TM.my]

Other Service Features

Value Added Service and Others:

SECTION 3-5: APPLICATION DETAILS

Full Name (as per NRIC / Passport / Company Document)*: SITI SHUHADA BINTI OMAR
Identification Number: 890210-03-5226 Identification Type: New NRIC
Applicant Address: LOT 853-A, KAMPUNG TELAGA GAJAH, JALAN PANTAI CAHAYA BULAN
Postcode: 15350 City: KOTA BHARUState: KELANTAN
Installation Address: , ,
Postcode: City: State:
Contact Person:SITI SHUHADA BINTI OMAR
Mobile Number: 016-19341758 Email Address: shuhadaomar89@gmail.com
Office/Home Number: Office Fax:

SECTION 6: APPLICATION BILLING INFORMATION

Default: Online bill at Online Customer Centre portal.
Billing Address: , ,
Postcode: City:
State:
Email Address: shuhadaomar89@gmail.com
Billing Media: E-mail, Billing Auto-Pay: No
SECTION 7: CHANGE OWNERSHIP
Current Owner:
Identity Number:

Page 2 of 36
 SECTION 8: IMPORTANT ACKNOWLEDGEMENT. (MUST READ)

GENERAL
1. ( / ) Minimum Subscription Period (MSP) for Streamyx & Phone Package is 12 months. For Streamyx 8Mbps and unifi, MSP is 24 months and unifi TV
Pack(s) is subject to MSP of 12 months.
2. ( / ) If customer chooses to terminate Streamyx 8Mbps or other Streamyx package before the end of MSP, customer is subject to a penalty of RM 500
and RM 350 resepctively .Termination shall be made at TMpoint only.
3. ( / ) If customer chooses to terminate unifi during MSP, Customer is subject to a penalty as the agreed liquidated damages being the accumulative
remaining MSP balance of the unifi package fee (calculates at the price before discount) AND the accumulative remaining MSP balance of unifiTV pack.
MSP for unifi package and unifiTV pack is 24 and 12 months respectively.
4. ( / ) If customer chooses to terminate the unifi TV Pack only within the MSP, customer is subject to a penalty for the accumulative balance for the
remaining unifi TV Pack(s) subscription [unifi TV packages price] x [number of remaining months]. Termination shall be made at TMpoint only.
5. ( / ) A request by Customer to change any unifi TV Pack subscription (with similar price package) is subject to a swapping fee of RM5 (one time charge)
and downgrade from higher price package to lower price package is subject to a downgrade fee of RM10 (one time charge). Subscription Period will be
automatically refreshed once Customer has migrated.
6. ( / ) 1st bill will include 2 months' Subscription Fee (current and subsequent month) and other charges as applicable. Notwithstanding the application of
terms on Credit Limit under the General Terms and Conditions, Customer agrees that the relevant Service may be suspended by TM if payment under
the first(1st) bill or under any subsequent bill is not fully paid as and when it falls due.
7. ( / ) Customer shall bear the cost for on-site support visit requested from TM at the rate of RM50.00 per visit. The charge is not inclusive of any materials
or equipment replacement charges that the Customer may be required to pay to TM.
8. ( / ) The Customer understands and acknowledges that the internet access speed for the Service may be affected as a result of the following factors:
a) location of website where users may experience lower speeds from some international websites; or
b) capacity of visited web server, in that, some web servers cannot cope with huge traffic demand from users or do not have enough capacity or where
download speed is restricted to ensure fair level of service; or
c) network congestion as a result of network maintenance or outages; or
d) running multiple applications simultaneously like using other applications such as Peer-to-Peer like Bittorent; or
e) accessing internet through WiFi that will cause slow speed than by wire; or
f) operating system where some configuration of users' operating system may slow down internet performance.
9. ( / ) If the premise requires installation of internal wiring, an additional internal wiring charge shall be made to by the Customer in cash to the respective
TM's appointed installer.
10.( / ) Upon termination the due amount displayed in TM system or bill received by customer (before termination date is not final amount). TM will issue a
final bill after all relevant services (including penalty if relevant) are calculated. Upon issuance of final bill customer is required to make immediate full
payment. Failure to make required payment TM will has the right to initiate legal proceeding without any notice to recover the due amount.
11.( / ) For any unsuccessfull registration due to infrastructure non readiness, TM will keep the application form (including personal data) up to 180 days.
After 180 days, if the registration is still unsuccessfull the application will be automatically cancelled.

Unifi
1. A new Minimum Subscription Period will be impose (refresh) upon any request for downgrade within the Minimum Subscription Period. For any upgrade
or downgrade request that requires a visit by TM to customer's premises, an additional fee of RM200.00 will be imposed.
2. Installation Fee only covers the standard Unifi installation practice. This excludes charges imposed by external contractors for concealed wiring, wiring
over the ceiling, customised wiring, etc.
3. A fee of RM200.00 shall be charged for inaccessibility to premises and/or deferment of installation on the day of installation. Any changes or deferment
must be made at least 24 hours before the appointment time. Any re-appointment is subject to time slot availability.
4. Upon termination of Unifi service, customer shall return the BTU to TM. Failure to do so, customer may need to pay RM500.00 to TM for the penalty.
5. For existing Unifi customer who upgrade to Unifi Pro, there will be a downtime of internet connection after confirmation call for appointment from TM until
installation of new equipment at customer premise.
6. For Unifi service application made without the verification of MyKad Reader, customer may be subjected to an upfront payment of RM100.00 (Malaysian
Citizen), at TM's discretion. However, an upfront payment of RM 500.00 is applicable for a customer who is a non-citizen or a permanent resident of
Malaysia. The upfront payment is payable within ten (10) days, effective from the date of Service Activation, failing which the account will be suspended.
The amount will be credited into the customer's account and reflected in the customer's bill. TM reserves the right to terminate the account in the event
no advance payment is received within thirty (30) days from the date of Service Activation. Upon termination, any partial payment received shall be
deducted as part payment for the agreed liquidated damages, as set in the General Terms and Condition.
7. Free installation and activation applicable for standard installation only. If your premise requires Non-standard installation or additional cabling, extra
charges will be imposed by TM Contractor.
*Price displayed is excluding of 6% Service Tax

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SECTION 9A: PRIVACY NOTICE
By submitting this Application Form, you are providing personal information to TM. TM will be processing your personal information provided in this
Application Form and/or further information and data that may be required by TM either from you or from any third parties especially from credit bureau,
banks, credit reporting agencies and other businesses that provide like information or reference agencies from time to time. The purpose of such
processing would include:
• Assessing your application or continued provisioning of the services provided herein (whichever is applicable);
• Finance operation including to verify and process payment, billing and billing enquiries;
• Customising advertisements and content on the website(s) and the sites of TM and its group of companies (for further information on the TM's group of
companies, please visit www.tm.com.my);
• Responding to your enquiries;
• Research purposes including historical and statistical purposes and analysis;
• General operation and maintenance of the services or goods provided herein including audit and its related website(s);
• Matching any data held by TM or its group of companies relating to you from time to time;
• Provide you with regular communications from TM relating to the services or goods provided herein;
• Investigation of complaints, suspected suspicious transactions and research for service or goods improvement; and
• In compliance with any regulatory, statutory or legal obligation which shall include but not limited to the provisioning of Directory Assistance Service 103
as part of the Required Applications Services.

By submitting this application, you hereby consent and authorise TM to process and verify any information about you from any third party, especially credit
bureau or credit reference agencies, which TM may require in connection with your application for any of TM's services and/or review of the existing
account with TM. Such consent and authorisation will extend to any information obtained from any of the account(s) presently maintained for you, any new
application for any form of services rendered or goods provided by TM, such historical financial or credit records, data or information whether or not
provided personally or by any other sources relating to you which was collected, gathered, received, captured, compiled, secured and/or obtained by TM
through whatever means or methods or forms. The information as required herein (unless stated otherwise) is obligatory on you and failure by you to
provide any information as required may affect your application or the continued provisioning of the services provided herein. In the course of processing
this application, your personal information may be shared where necessary and only on a need to know basis with other TM subsidiary or agencies so as to
serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other
TM Subsidiary or agencies.
TM may disclose your personal information to the following parties for the purpose stated above:
• Respective Authorized TM Partners who are involved in providing the Add-Ons;
• TM's service providers or agents who are involved in providing the services or goods provided herein;
• Third parties (including those overseas) who provide data processing services which shall include but not limited to authorized reseller, call centre, data
centre, payment channel;
• Any credit reference agencies or, in the event of default, any debt collection agencies;
• Any person, who is under duty of confidentiality to which has undertaken to keep such data confidential, which TM has engaged to fulfil its obligation to
you;
• Any actual or proposed assignee, transferee, participant or sub-participant of TM's rights of business; and
• Requestor for directory assistance via the Directory Assistance Service 103 which is provided as part of a regulatory requirement under Required
Applications Services.
Your personal information will not be disclosed to any unauthorised third party. You may opt-out from having your registered telephone number be
made via the Directory Assistance Service 103 by contacting us at help@tm.com.my or call us at 100. TM may also disclose your personal
information if required to do so by law or in good faith, if such action is necessary to (i) comply with any law enforcement agency requirement, court orders
or legal process or; (ii)protect and defend the rights or property of TM and its group of companies and their users.
If you would like to make any inquiries or complaints or request access or correction of your personal information or where you elect to limit TM's right to
process your personal information, you may contact TM Contact Centre or you can visit the nearest TMpoint. Any request of access of correction of
personal data may be subject to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline requests which jeopardize
the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith. We may review and
update this Privacy Notice from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the
community's changing privacy expectations. The latest version of TM's Privacy Notice will be made available at www.tm.com.my.
I hereby confirm that I have read, understand and agree to accept and be bound by the Terms and Conditions of this service and the Privacy Notice which
accompany the usage of this service.

Page 4 of 36
SECTION 9B: NOTIS PRIVASI

Dengan menyerahkan Borang Permohonan ini, anda akan memberi maklumat peribadi kepada TM. TM akan memproses maklumat peribadi anda yang
diberi dalam Borang Permohonan ini dan/atau maklumat lanjut serta data yang mungkin diperlukan oleh TM sama ada dari anda atau daripada pihak
ketiga terutamanya dari biro kredit, bank, ejen pelapor kredit dan perniagaan-perniagaan lain yang memberikan maklumat sedemikian atau agensi rujukan
dari semasa ke semasa. Tujuan-tujuan untuk pemprosesan ini adalah termasuk:
• Menilai permohonan anda atau meneruskan peruntukan perkhidmatan yang diberikan di sini (yang mana berkenaan);
• Operasi kewangan termasuk untuk mengesahkan dan memproses pembayaran, pengebilan dan pertanyaan berkaitan bil:
• Menyesuaikan iklan-iklan dan kandungan di laman web TM dan syarikat-syarikat kumpulan TM (untuk maklumat lanjut syarikat-syarikat kumpulan TM,
sila layari www.tm.com.my);
• Menjawab pertanyaan-pertanyaan anda;
• Tujuan penyelidikan termasuk tujuan rekod dan statistik dan analisis;
• Operasi umum dan penyelenggaraan perkhidmatan-perkhidmatan atau barang-barang yang diberikan di sini termasuk audit serta laman-laman web
yang berkenaan;
• Pemadaman apa-apa data yang disimpan oleh TM atau syarikat-syarikat kumpulan TM yang berkenaan dengan anda dari semasa ke semasa;
• Menyediakan komunikasi yang kerap dari TM kepada anda untuk perkhidmatan atau barangan yang diberikan di sini;
• Penyiasatan aduan, transaksi-transaksi yang mencurigakan dan penyelidikan untuk pembaikan perkhidmatan dan barangan; dan mematuhi mana-mana
obligasi kawal selia, statutori atau undang-undang yang termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan Bantuan Direktori 103 sebagai
sebahagian daripada Perkhidmatan Aplikasi Dikehendaki.

Dengan menyerahkan permohonan ini, anda dengan ini mengizinkan dan memberi kuasa kepada TM untuk memproses and mengesahkan apa-apa
maklumat mengenai anda daripada pihak ketiga, terutamanya biro kredit dan agensi rujukan kewangan yang mungkin dikehendaki oleh TM yang berkaitan
dengan permohonan anda untuk mana-mana produk dan/atau perkhidmatan TM dan/atau semakan akaun anda yang sedia ada dengan TM. Keizinan dan
pemberian kuasa akan dilanjutkan kepada apa-apa maklumat yang diperolehi daripada mana-mana akaun sedia ada anda pada masa ini,apa-apa
permohonan baru untuk apa jua bentuk perkhidmatan atau produk yang diberikan oleh TM, rekod sejarah kewangan atau kredit, data atau maklumat sama
ada dibekalkan oleh diri sendiri atau daripada sumber-sumber lain yang berhubungan dengan anda yang telah dikumpul,diterima, diambil, disusun,
didapati dan/atau diperolehi oleh TM dengan apa jua cara atau kaedah atau bentuk. Makulumat yang dikehendaki disini (kecuali dinyatakan sebaliknya)
adalah wajib dan kegagalan anda untuk memberikan maklumat yang diperlukan mungkin akan menjejaskan permohonan anda atau meneruskan
pemasangan perkhidmatan yang diberikan di sini. Semasa memproses permohonan ini, maklumat peribadi anda mungkin akan dikongsi di mana perlu dan
hanya atas dasar perlu tahu sahaja dengan subsidiari atau agensi-agensi TM supaya anda boleh dilayani dengan cara yang paling efisyen dan efektif.
Contohnya, mungkin dari segi menyelesaikan atau menangani aduan anda yang memerlukan perhatian dan penglibatan daripada subsidiari-subsidiari atau
agensi-agensi TM.
TM mungkin akan mendedahkan maklumat peribadi anda kepada pihak-pihak berikut untuk tujuan yang dinyatakan di atas:
• Rakan Niaga TM yang sah yang terlibat dalam menyediakan 'Add-Ons';
• Pembekal-pembekal perkhidmatan atau ejen-ejen TM yang terlibat dalam menyediakan produk dan/atau perkhidmatan;
• Pihak ketiga (termasuk yang di luar negara) yang menyediakan perkhidmatan pemprosesan data yang termasuk tetapi tidak terhad kepada reseller
telah diberikuasa, pusat panggilan, pusat data, saluran pembayaran;
• Mana-mana agensi rujukan kredit atau, sekiranya berlaku kemungkiran, mana-mana agensi pemungutan hutang;
• Mana-mana orang, yang berada di bawah kewajipan kerahsiaan yang telah mengaku janji untuk memastikan data tersebut disimpan secara rahsia,
yang telah dilantik oleh TM untuk memenuhi tanggungjawabnya kepada anda;
• Mana-mana pemegang serah hak yang sebenar atau yang dicadangkan, penerima pindahan, perserta atau sub-peserta hak atau perniagaan TM; dan
• Pemohon untuk bantuan direktori melalui Perkhidmatan Bantuan Direktori 103 yang diadakan sebagai sebahagian daripada keperluan kawal selia di
bawah Perkhidmatan Aplikasi dikehendaki
Maklumat peribadi anda tidak akan didedahkan kepada mana-mana pihak ketiga yang tidak berautoriti. Anda boleh memilih untuk keluar daripada
mempunyai nombor telefon berdaftar anda tersedia melalui Perkhidmatan Bantuan Direktori 103 dengan menghubungi kami di help@tm.com.my
atau di talian 100. TM boleh mendedahkan maklumat peribadi anda sekiranya dituntut oleh undang-undang atau jika perlu sahaja, untuk (i) mematuhi
kehendak-kehendak agensi penguatkuasaan undang-undang, perintah mahkamah, ataupun proses undang-undang ataupun; (ii) melindungi dan
mempertahankan hak dan hartanah TM serta syarikat-syarikat kumpulan serta pengguna-penggunanya.
Jika anda ingin membuat apa-apa pertanyaan, aduan, meminta akses, pembetulan maklumat peribadi atau jika anda memilih untuk menghadkan hak TM
untuk memproses maklumat peribadi anda, anda boleh menghubungi Pusat Panggilan TM atau anda boleh melawat TMpoint yang terdekat. Mana-mana
permintaan akses untuk pembetulan maklumat peribadi mungkin tertakluk kepada fi dan jua peruntukan yang terpakai dalam PDPA. Walaupun
bagaimanapun, kami berhak untuk menolak permintaan yang menjejaskan keselamatan dan privasi maklumat peribadi orang lain serta permintaan yang
tidak praktikal atau tidak dibuat dengan suci hati.
Kami mungkin akan mengkaji semula dan mengemaskini Notis Privasi ini dari semasa ke semasa untuk mencerminkan perubahan dalam undang-undang,
perubahan dalam amalan perniagaan, prosedur dah struktur, dan perubahan dalam jangkaan privasi masyarakat. Versi terbaru Notis Privasi TM boleh
didapat di www.tm.com.my.

Page 5 of 36
SECTION 10: DECLARATION & ACKNOWLEDGEMENT
I, SITI SHUHADA BINTI OMAR (Applicant Name), NRIC / Passport / BRN 890210-03-5226 hereby certify that the above
information provided is true and correct. I have read, understand and agree to be bound by the Terms and Conditions which
accompany the usage of TM products & services and any amendment made thereto. I hereby consent to the collection and
processing of my personal information in accordance to the Privacy Notice.

System validated and signature is not required Date: 17/09/2020

Customer Acceptance

SECTION 11: FOR TM USE ONLY

Customer Service
Name: TS21701 Agent:
ID: TS21701 Date: 17/09/2020

Page 6 of 36
 General Terms & Conditions for unifi home

Telekom Malaysia Berhad (“TM”) at Customer’s request, agrees to provide unifi Service (as defined below) on TM‘s network, on the following terms and
conditions as may be amended from time to time by TM.

These terms and conditions are to be read together with the terms and conditions for the unifi Service attached to the Application Form. In the event of any
inconsistency between any of the terms and conditions in the Application Form and these terms and conditions, these terms and conditions will prevail to
the extent of any inconsistency. TM reserves the right to update or revise these terms and conditions from time to time. TM may give notice of such revision
to the Customer in any manner that TM deems appropriate. Continued access to or usage of unifi Service signifies acceptance of the changes to these
terms and conditions.

1. The unifi Service

1.1 unifi Service is provided by TM consisting of one or more of the following components: HSBB Internet access service (“Internet service”) and Voice over
internet (VOIP) service (“Voice service”) with additional services of content streaming (currently known as “unifiTV”) or mobile service (currently known as
“unifi mobile”) or both, and/or any other TM’s services, at TM’s discretion.

1.2 Voice service is the provision of voice service over Internet Protocol (IP). A service number for the Voice services will be assigned to the Customer per
unifi account.

1.3 Internet service is provision of internet connection with a high data transfer through fiber. unifi lite/advance/pro or unifi biz lite/biz advance/biz pro is
provided with unlimited internet quota usage. Currently, unifi home fibre packages/plans (except for unifi basic (where 60GB monthly data capping is
imposed) is provided with unlimited internet quota usage. However, such offering may be subject to further changes, at TM’s discretion, without prior notice
to the Customer.

1.4 “unifiTV” allows the Customer to receive content through set-top-boxes (STB) or media box for viewing to a television set and/or to other electronic
devices such as computers, tablets, mobile devices or any other technological devices capable of receiving visual and audio transmission.

1.5 Upon successful activation of the unifi Service, the Customer may be provided with the necessary TM’s Equipment (based on package subscription)
and any add-on value added services with the subscription of unifi Service.

1.6 As the components are a part of the unifi Services, the Customer is not entitled to any rebates or reduction of subscription fee for the non-usage of any
of the components or any add-on value added services that are provided to the Customer with the subscription of the unifi Service at no charge to the
Customer.

2. Value Added Services / Add-Ons / Sales Campaign

2.1 TM may from time to time offer additional Value Added Services / Add-Ons when Customer subscribes to unifi Service. Upon subscription, the
Customer is also subject to specific terms and conditions for the Value Added Services / Add-Ons. The terms and conditions shall be in additional to this
unifi Service terms and conditions and is available for viewing at www.unifi.com.my.

2.2 TM may from time to time organise sales campaigns for unifi Service or its Value Added Services / Add-Ons. The sales campaigns will be offered
within a specific period and any subscription made during the sales campaigns will be subjected to the sales campaigns’ terms and conditions in addition to
the existing unifi Service terms and conditions. The sales campaigns terms and conditions will be available for viewing at www.unifi.com.my.

2.3 TM may at any time and for a period to be solely determined by TM, offer any rewards, discounts or other benefits ("Benefits) to the Customer for the
subscription of the Service / Value Added Service / Add-Ons / Sales Campaign. Further TM has the right to discontinue or change the Benefits or replace
the terms of such Benefits at any time without prior notice.

3. Definitions and Interpretation

"Effective Date" means the date on which the unifi Service and User Account are activated for the Customer by TM.

"Agreement" means the completed Application Form together with the attached terms and conditions (and any attachment(s), where applicable).

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"Application Form" means the application form and/or any other form as may be prescribed by TM (whether in digital or physical format) to which these
terms and conditions are referred to.

"Customer" under this Agreement shall mean a natural person other than a minor and shall include any other person as determined by TM whose
application to enter into this Agreement is accepted by TM and shall include his executors, administrators, personal representatives and permitted assign
and is synonymous with the term "subscriber" or "applicant" wherever used in other correspondence or documents.

"Customer's Equipment" means the equipment referred to in Clause 9 herein or such other equipment belonging to the Customer to be made available by
Customer at the Installation Address for the purpose of the provision of the unifi Service.

"Fees" means monthly subscription fee for unifi Service at the applicable rate indicated in the Application Form or such rates as may be prescribed by TM
from time to time subject to stamp duty and government taxes, if any, chargeable by TM to the Customer for the provision of unifi Service and all other
charges to be paid by the Customer to TM in relation to the provision of the unifi Service.

"Force Majeure Events" means the events as specified in Clause 33 herein.

"HSBB" means high speed broadband which provides connection to the internet with speeds ranging from 10Mbps and above when compared to normal
broadband (Broadband to the General Population or ‘BBGP’ which delivers bandwidth through wired and wireless technologies at network speeds ranging
between 384kbps up to 8Mbps).

"Installation Address" means the address specified by the Customer in the Application Form where the Service will be installed.

"TM’s Equipment" means any equipment owned by TM and includes such equipment leased to Customer or installed at the Installation Address including
but not limited to Broadband Termination Unit (BTU), wireless router, VDSL wireless modem or any part thereof and such other equipment or modem
provided by TM to enable usage of the Service by the Customer, as may be decided by TM from time to time at its sole discretion. For Services activated
before 15 January 2019, Set-Top Box (STB) and Single Line Telephone or Cordless Phone may be regarded as TM’s Equipment, subject to the availability
of such equipment in the relevant packages.

"Minimum Subscription Period" or “MSP” means the minimum period for the subscription of unifi Service by the Customer as specified in the Application
Form or, in the absence of any specified minimum period, a period of twenty four (24) months from the Effective Date or such other minimum period of
subscription as may be determined by TM from time to time.

"Registration" means the date on which TM approves the Customer's application for the unifi Service subject always to the successful activation of the unifi
Service.

"TM" means TELEKOM MALAYSIA BERHAD (Company No. 128740-P), a company incorporated under the laws of Malaysia and having its registered
address at Level 51, North Wing, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur.

"User Account" means an account under the name of the Customer in relation to the unifi Service subscribed by the Customer.

Words and expressions denoting the singular include plural numbers and words and expressions denoting the plural shall include the singular number
unless the context otherwise requires.

Words denoting natural persons include bodies corporate, partnerships, sole proprietorship, joint ventures and trusts. The expression "him" or any other
expressions appear herein shall be deemed to include the masculine, feminine, plural thereof where the context so admits.

4. Agreement Period

4.1 This Agreement shall be effective from the date on which the unifi Service is activated by TM ("Effective Date"). TM reserves the right to reject or
decline any application or the Registration.

4.2 The unifi Service shall commence from the Effective Date for a minimum of the MSP Period and upon expiry of the Minimum Subscription Period, the
unifi Service and this Agreement will automatically be renewed on a monthly basis unless earlier terminated by either Party in accordance with the
provisions of this Agreement.

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5. Minimum Subscription Period (MSP)

Subscription to the unifi Service will be for a period of not less than the MSP effective from the Effective Date or in the event of any promotions or sales
campaigns offered by TM for the unifi Service, such other minimum subscription period as may be applicable to the relevant promotions or sales
campaigns.

6. Application for the unifi Service and Documentations for Application, Registration and Installation

6.1 Applicant must be at least 18 years of age at the date of application and has the legal capacity to enter into a legally binding contract. For online
sapplication, the Customer is still required to submit the relevant documents stated in Clause 6.3 to TM in a manner and period as advised by TM from
time to time.

6.2 Upon submission of the Application Form (whether online or physical), the Customer shall ensure that all information (and documents) submitted to TM
for the purpose of subscribing to the unifi Service (including information requested to be submitted with the Customer’s Application Form or information
upon TM’s request) are accurate, true, current and complete and the Customer hereby undertakes to inform TM of any updates to such information in the
event of any changes.

6.3 The Customer is required to submit/present for verification to TM the original of the following supporting documents for verification by TM’s personnel
during application (via online or otherwise), registration and installation processes together with the Customer’s completed Application Form:
(i) MyKad (Malaysians) or MyKAS/MyPR (permanent resident); or
(ii) Passport (with at least a minimum of 24 months validity); or
(iii) OKU ID; and/or
(iv) letter of confirmation and authorization duly signed by the Customer on the appointment of the Customer's authorized representative to act on the
Customer’s behalf for the purpose of acceptance of the unifi Service installation,; and/or
(v) such other supporting documents reasonably required by TM which TM shall have the right to retain appropriate number of copies of such supporting
documents for order processing and record purposes.

6.4 The letter of confirmation and authorization as mentioned in Clause 6.3(iv) above shall:
(i) be in the form and substance acceptable to TM; and
(ii) incorporate details of the authorized representative (name and particulars of MyKad/MyKAS/MyPR or passport or OKU ID together with certified true
copy thereof); and
(iii) attach the authorized representative’s specimen signature; and
to be submitted to TM via fax or mail or hand delivered at nearest TMpoint outlet, at least three (3) working days prior to the date of appointment for
installation,. The Authorised representative of the Customer must be present during installation and is required to furnish to TM’s personnel and/or its
authorised agents his original MyKad/MyKAS/MyPR or passport or OKU ID for verification. The Customer warrants to TM that the Customer will be fully
responsible for any act or decision or confirmation made by the Customer’s authorized representative and if so required by TM, shall submit further written
or oral confirmation to such effect either by email, fax or telephone or such other medium as may be reasonably determined by TM.

6.5 TM shall be entitled, to reject or suspend the Customer’s application or Registration or installation of the unifi Service if
(i) the Customer is blacklisted in TM’s system and record due to outstanding or non-payment of subscription fee or charges for any of TM’s or its affiliates’
services subscribed by Customer; or
(ii) the Customer’s subscription of any of TM’s or its affiliates’ services is suspended or terminated for any reason attributable to the Customer’s default; or
(iii) the Customer has criminal record or attempt to defraud TM; or
(iv) TM is of the reasonable opinion that Customer will use the unifi Service for any illegal activities; or
(v) upon the Customer’s credit or other worthiness check, TM is of the reasonable opinion that the Customer may not likely be able to perform his
obligations under the terms herein.

However, TM may, at its absolute discretion, consider the Customer’s application when all outstanding payment due to TM or its affiliates as mentioned in
Clause 6.5(i) above has been fully paid.

6.6 Customer agrees that notwithstanding TM’s acceptance of Customer’s application and/or registration of the unifi Service, the Customer hereby
consents to and allows TM to perform credit or other worthiness check on the Customer or the Installation Address where the unifi Service will be or has
been installed and if, in the reasonable opinion of TM, the Customer may not likely be able to perform his obligations under the terms herein or if the
Installation Address may likely or is used for any illegal activities, TM may cancel or suspend or terminate the Customer’s subscription or installation.

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6.7 In order to subscribe and establish connection to the unifi Service, the Customer may use TM’s Equipment provided by TM or its own equipment to be
connected to the Customer's telephone line to enable usage of the unifi Service.

6.8 The unifi Service is available at the Installation Address within the selected areas of HSBB and for residential or a home-based customer only. TM
reserves the right to terminate the unifi Service in the event that the Customer wishes to relocate the Installation Address to any non-HSBB area.

6.9 TM shall register the Customer’s application upon receipt of all the supporting documents, verification and confirmation of availability of the unifi
Service at the Installation Address as stated in the Customer’s Application Form.

7. Service Availability

7.1 The availability of the unifi Service at the Installation Address shall be subject to technical testing by TM. A site survey will be conducted by TM or its
appointed contractor at the Installation Address to verify and confirm availability of the unifi Service at the Installation Address.

7.2 In the event that the unifi Service is available at the Installation Address and if the Customer’s application is approved, TM shall fix an appointment for
and carry out the installation of the unifi Service for the Customer in accordance with the Clause 9, unless specified otherwise in this Agreement or the
terms and conditions of attached to the Application Form.

7.3 The Customer acknowledges and agrees that the installation of the relevant TM’s Equipment or other equipment for the unifi Service will require
several construction works. Any requirement by the Customer for the installation of wiring inside any wall of Installation Address shall be at the Customer’s
cost and engagement of external contractor for such purpose shall be at the Customer’s sole responsibility. TM however may provide Customer with the
list of its panel contractors for the Customer’s consideration and assessment, at Customer’s own risk.

7.4 For the avoidance of doubt, TM shall not be responsible or liable for any problem arising between the Customer and TM in its capacity as the
telephone line provider (and not attributable to willful default or gross negligence of TM) that may affect the availability of the unifi Service. The Customer
understands that should there be any interruption or termination of the Customer’s fixed telephone line account by TM, this will affect the availability of the
unifi Service in which event, TM reserves the right to terminate the unifi Service accordingly.

7.5 The Customer is allowed to subscribe to one (1) unifi Service per Installation Address up to a maximum of three (3) unifi Services at three (3) distinct
installations addresses. Any requirement in excess of the number of subscription shall be subject to TM’s approval at its absolute discretion.

7.6 In the event that the unifi Service is not available at the Installation Address, TM shall notify the Customer and the Customer’s application will be kept
in TM’s record on waiting list basis pending availability of the unifi Service at the Installation Address. However, TM makes no guarantee or warranty to the
Customer that the unifi Service will become available at the Installation Address and TM shall not be held liable or responsible in the event that TM is
unable to provide the Customer with or facilitate availability of the unifi Service at the Installation Address due to any reason beyond TM’s control.

8. Online subscription from unifi.com.my ("Website")

8.1 The Customer undertakes that any representation made via the Website is legitimate and true and TM reserves the right to rely on the representation
in order to proceed with the online subscription. TM reserves the right to make further inquiry with the Customer in the event of any uncertainty of the
online representation made by the Customer or its authorised representative.

8.2 The Customer undertakes and warrants that all documentations presented for the purpose of online subscription are true, accurate, current and
complete, understands that the documents shall be kept in TM’s record and are admissible in any court of law as conclusive documents.

8.3 Customer shall be subjected to Advance Payment (unless otherwise advised by TM) for application made through unifi.com.my.

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9. Installation & Account Activation

9.1 Unless otherwise arranged by or provided to the Customer, TM and/or it’s appointed contractor shall fix an appointment date with the Customer for
installation of the unifi Service at the Installation Address, subject to the Customer confirming the readiness and availability of all the following basic
equipment required for the unifi Service:
(i) Four (4) working power sockets
(ii) One (1) workable unit of Computer (PC)
(iii) One (1) workable unit of Television (TV) (for subscription of unifi Residential Services only).
If the Customer requires the TV or PC to be at different locations, the Customer shall bear the additional charges associated with such request.

9.2 The Customer agrees that TM’s Equipment termination point shall be determined at the nearest main location after Fibre/VDSL2 cable point of
entrance to the Installation Address. TM shall only install up to a maximum of 30 meters of fibre cable starting from the external cable entrance to the
Installation Address. Connection to Customer’s Equipment beyond the standard installation guideline is subject to charge. Please refer to
https://unifi.com.my/installation/allaboard.pdf for TM standard installation guidelines.

9.3 For unifi lite, internal wiring will be dependent on the existing infrastructure in the Customer’s area, which will be determined by TM upon examining the
said infrastructure.

9.4 TM does not provide telephone set and Set-Top-Box (STB)for unifi Lite and unifi Basic subscriptions. If the Customer wishes to utilize the Voice
service, the Customer may purchase a telephone set at any TM Point or other telecommunication outlets.

9.5 In the event that the Customer is not ready with the basic equipment as required in Clause 9.1 above, TM may allow the Customer to defer the
installaton date for a period of 21 days. If after such 21 days period has lapse and the Customer is still not ready with the basic equipment, TM may in its
absolute discretion cancel the Customer’s Registration for the unifi Service unless the Customer submits a request in writing to TM within the said 21 day
time frame to further defer the installation date for the unifi Service and TM approves the same. Any such cancellation of the unifi Service shall be at the
Customer’s own cost. The Customer may reapply for the unifi Service subject to availability of the unifi Service at the relevant point in time.

9.6 TM shall endeavour to install the unifi Service at the Installation Address within 21 days from the date of the Registration. In the event the installation
cannot be completed within 21 days period and not due to the default of TM including but not limited to TM’s technical or network issue, the installation of
the Service may be cancelled and/or the provisioning of the unifi Service may be terminated. TM shall not be liable for any cost or loss incurred by the
Customer due to the cancellation referred to in this Clause 9.6.

9.7 In the event where TM or its authorized contractor is unable to proceed with the installation of the unifi Service at the Installation Address located
within a high rise building due to building management issues including but not limited to the issues of internal wiring of the building or being denied access
to the building, Customer shall be responsible to resolve such issues with the building owner or management corporation within 21 days from the date the
issues arise. If the Customer fails to resolve the issues or if TM is unable to proceed with the installation of the Service within 21 days period not due to the
fault of TM, TM shall at its absolute discretion be entitled to cancel the installation and/or terminate the provisioning of the unifi Service.

9.8 In the event the Customer is not reachable during the first appointment date for the installation of the unifi Service, TM shall use all reasonable
endeavor to arrange for another appointment date with the Customer. Notwithstanding Clause 9.6 above, upon the expiry of the 8th day after the first
appointment date, the installation of the unifi Service may be cancelled by TM at its absolute discretion if the Customer is still not reachable.

9.9 The Customer agrees that TM shall be entitled to suspend or cancel any installation of the unifi Service at the Installation Address and/or terminate the
Customer’s application for subscription if in TM’s reasonable opinion, the Installation Address is conducting an illegal or suspicious activity(ies) or such
premises may potentially be used for any of the aforesaid activity(ies).

9.10 As part of TM’s compliance to safety regulation by the Department of Occupational Safety and Health Malaysia (Ministry of Human Resource) on the
Prevention of Falls at Workplaces (JKKP DP/G127/379/4-35 : MARCH 2007) policy, the Customer has to ensure installation site is free from any danger
that may cause hazard to TM. If upon assessment by TM that hazard is present, the Customer is responsible to correct the situation/condition at its own
cost. Should the Customer refuse/fail to correct the situation/condition, TM has the right to cancel the installation. If the cancellation/termination is
attributed to the Customer, the Customer shall be subjected to relevant charges, cost, penalty or credit limit rules (whichever is applicable) for the unifi
Service.

9.11 TM will not be responsible for any damages due to building’s internal wiring by building owner. The Customer shall indemnify TM against any claim
by any party including building owner or Management Corporation for any damage not due to the fault or negligence of TM.

9.12 For any request by Customer for any re-wiring or re-installation, TM shall have the right to charge the Customer the sum of RM212.00 for the re-
wiring and/or re-installation fee if it does not involved any movement of the BTU or RM318.00 if it involves movement of the BTU or such other reasonable
sum as may be determined by TM from time to time.

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9.13 With the exception of on- site support visits during the installation warranty period, the Customer shall bear the cost for on site support visit requested

from TM at the rate of RM53.00 per visit or at such other current prescribed rate as shall be reasonably determined by TM from time to time. The charge is

not inclusive of any materials or equipment replacement charges that the Customer may be required to pay TM.

9.14 Upon successful installation, TM shall provide the Customer with Internet Protocol (IP) address or login name and password, as the case may be.

9.15 The Customer allows TM’s Equipment installed at Customer’s premise for the purpose of Unifi Service (“the Equipment”), to be used as an access
point for public users to access TM’s public WiFi service, without any additional charges to TM. Upon completion of the installation of the Equipment, TM
will make available the WiFi service to public users using the Equipment. Where applicable, the Customer shall provide all reasonable assistance to TM to
enable TM’s public WiFi Service to operate using the Equipment. The Customer may request to discontinue the Equipment from being used as an access
point for TM’s public WiFi, subject to terms and conditions that may be notified by TM from time to time.

10. Fees

10.1 The monthly subscription fee for the unifi Service shall be at the applicable rate indicated in the Application Form or such rates as may be prescribed
and informed to the Customer by TM from time to time.

10.2 The monthly subscription fee shall be continuously chargeable and payable by the Customer upon connectivity of the Internet access for the unifi
Service to the Customer’s Equipment regardless of the usage.

10.3 The charges for the usage of Voice services will be payable by the Customer at TM’s pre-determined rates.

10.4 The charges for value added services including but not limited to Internet Services or Voice services or unifiTV or unifi mobile shall be charged at
TM’s pre-determined rate or rates.

10.5 The fee for the unifi Service shall be payable in advance from the Effective Date. The Customer shall be liable for and shall promptly pay to TM, within
the time period specified in TM’s bill for the unifi Service, all charges, fees, costs or other amounts whatsoever as shown in TM's bill, notwithstanding that
the Customer may dispute the same for any reason(s) whatsoever.

10.6 In the event of termination of the unifi Service at any time during the the MSP (either at the request of the Customer or otherwise) except where such
termination arises from TM's willfull default or due to events related to Force Majeure, the charges stated in Clause 22.6 of this Agreement shall be
applicable.

10.7 In the event that the telephone line used as a medium to connect to the unifi Service is disconnected for any reason whatsoever and not attributable
to willful default or gross negligence of TM, the Customer shall continuously be responsible to pay the monthly subscription fee for the unifi Service.

10.8 Where the Customer subscribes the unifi Service with TM’s offer for free subscription fee for a duration of an agreed period but terminates the unifi
Service prior to the expiry of the MSP, the Customer shall be liable to pay TM the fee for the duration of the free subscription period and any outstanding
amount thereof will be included in TM’s bill.

10.9 TM shall have the right to charge the Customer RM26.50 being the processing fee per service number for any request to change the Telephone or
Voice Number made by the Customer after service activation.

10.10 Any request for transfer of account ownership will be subject to RM10.60 processing fee.

10.11 Advance Payment

For unifi Service application made without verification through MyKad Reader, an upfront payment of RM100 (for Malaysian citizen) and RM500 (for a
customer who is a non-citizen or a permanent resident of Malaysia) is required within ten (10) days from the Effective Date. The amount will be credited
into the Customer’s unifi Service account. Depending on the billing cycle, the amount will be reflected in the first or second bill. TM reserves the right to
terminate the account in the event of non-payment as per required above.

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11. Payment, Billing and Credit Limit

11.1 In the event the amount stated in TM's bill or any part thereof remains unpaid after the due date, TM reserves the right to charge the Customer late
payment interest on the unpaid sum at the rate of 1% per month calculated from the due date to the date of full payment.

11.2 TM will issue bill for the unifi Service on monthly basis and the billing date will commence from the Effective Date of the unifi Service.

11.3 For the purpose of ensuring that the Customer continuously receives bill for the subscription of the unifi Service, the Customer shall be fully
responsible to ensure the accuracy and validity of the billing address, email address and mobile telephone number as provided in the Application Form.
Online bill will be made available to the Customer on monthly basis via Online portal and the Customer agrees to verify bill made available online from time
to time. The Customer may elect to receive printed/paper bill at a fee of RM2.12 per month or such other fee as may be reasonably determined by TM
from time to time. The Customer has the obligation to inquire TM in the event that the Customer do not receive the bill within the expected billing period.
The Customer hereby acknowledges that the failure by the Customer to check and verify bill via online or the non-receipt of any statement of account, bill,
statement or any correspondence in relation to the unifi Service subscribed shall not be a valid reason for the Customer to withhold or delay payments to
TM. The Customer agrees that statement of account as provided in the bill or any other statement of account for the subscription of the unifi Service issued
by TM and the amount stated shall be used as a conclusive evidence in any proceedings between the Customer and TM and shall be final and binding
against the Customer save and except for any manifest error.

11.4 TM shall investigate any billing dispute upon written submission of billing dispute made by the Customer within thirty (30) days from the date of a bill.
Determination by TM of any billing dispute upon any reasonable investigation made and on the basis of reasonably sufficient supporting documents shall
be final and conclusive upon the Customer.

11.5 Without prejudice to any other rights of TM, the Customer acknowledges that TM may, at its absolute discretion, suspend the availability of or
terminate the unifi Service and/or place the Customer on TM's blacklist in the event of failure by the Customer to pay any outstanding amount for the unifi
Service. Suspension of the unifi Service as a result of breach by the Customer or by the Customer’s own election or under any of the circumstances as
provided in this Agreement shall not prejudice the right of TM to continuously bill the Customer for the subscription fees and/or recover all other charges,
costs, and interests due and any other incidental charges incurred during the period of suspension and the Customer agrees to pay TM the aforesaid
payment when it becomes due.

11.6 Customer agrees that TM at its discretion may implement credit limit to Customer’s usage of the unifi Service subject to prior notice to the Customer
via written notice or email or notification via TM's website. If implemented, the Customer further acknowledges that TM may suspend the Customer’s
usage of the unifi Service once the credit usage has reached or exceeds its limit. The Customer further understands that the credit limit as may be
imposed by TM may vary with each customer. The prevailing credit limit (if any) shall be specified in the Bill.

11.7 The Customer shall be responsible to observe the credit limit as imposed and TM shall not in any away be responsible in ensuring that the
Customer's usage of the unifi Service does not exceed the credit limit.

11.8 Notwithstanding the implementation of a credit limit, the Customer acknowledges that TM may, at its absolute discretion suspend the availability of or
terminate the unifi Service in the event of (i) failure by the Customer to pay any outstanding sum for the unifi Service as and when it falls due or has
exceed its credit limit, or (ii) for failure by the Customer to pay any outstanding amount of subscription fee or charges for any of TM's or its affiliates' other
services and subscribed by the Customer.

11.9 The Customer acknowledges and agrees that in the event the Customer made any over payment for any services provided by TM to the Customer,
TM reserve the right to use/offset any such over payment amount including any deposit paid, any proceeds when any bank guarantee is being called upon
or, from any other payments paid by the Customer, to clear (i) any undisputed outstanding fee or charges for the Customer’s subscription of unifi Service
or (ii) undisputed outstanding fee or charges under any other account for other service subscribed by the Customer with TM (registered under Customer’s
name with similar Identification Card Number or Passport Number). In the event where there is no outstanding amount under any account, TM shall refund
any over payment made.

11.10 TM reserves the absolute right to impose payment or requirement of deposit by way of cash or bank guarantee or such other form as may be
acceptable to TM. The Customer agrees that deposit may be forfeited or set off or call upon by TM against any fees and other charges outstanding from
the Customer in the event of termination or suspension of the unifi Service due to breach by the Customer of the terms and conditions herein or for the
purpose of set off for any undisputed outstanding fee or charges under any other account for other service subscribed by the Customer with TM.

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12. Alteration/Modification

12.1 Any alteration, modification, restoration, investigation, updates, enhancement, upgrades or changes to TM’s network, the unifi Service or unifi Service
configuration, TM’s product offerings or to any related equipment owned by TM (due to upgrades to TM’s network or enhancement or change of
technology, amongst other) will be at TM’s sole discretion and TM has no obligation to provide the Customer with notice of such changes or enhancement.

12.2 A one time fee of RM318.000 is payable by the Customer upon any request for relocation of the unifi Service. In addition, the Customer will bear the
charges incurred by TM for any alteration, modification, restoration, or investigation to the unifi Service or configuration at a rate as specified in the
Application Form or any other rate as may be specified by TM from time to time. The Customer is prohibited from relocating the unifi Service without the
prior written approval of TM.. A. The Customer shall provide TM with new installation address and billing address (if applicable) and must ensure that TM’s
Equipment to be relocated is in good order and working condition.TM has the right to terminate the unifi Service if TM is unable to perform relocation work
as requested, for any reason whatsoever in which event, the Customer will return TM’s Equipment that comes with the unifi Service subscription.

13. Change of unifi Service Package Plan/Webhosting

13.1 Subject to Clause 13.2 and 13.3 hereinafter, the Customer may upgrade the unifi Service package plan during the Minimum Subscription Period.

13.2 Any request by the Customer for upgrades or downgrades of the Customer’s unifi Service package plan at any time during the Minimum Subscription
Period shall be subject to TM’s written approval which approval shall not be unreasonably withheld. For any allowable upgrades or downgrades,
installation, activation and any other applicable fees (for downgrade only) will be charged to the Customer at a rate specified by TM from time to time.

13.3 The Customer is only allowed to upgrade or downgrade the unifi Service package plan after the expiry of two (2) working days from the installation
date.

13.4 A new Minimum Subscription Period will be imposed (refresh) upon the Effective Date of such upgrade or downgrade of unifi Service’s package
and/or plan.

13.5 The Customer agrees that the availability of web hosting shall be subject to the following conditions (a) applicable only for new domain registration;
and (b) the transfer of existing domain is strictly prohibited; and (c) any request by the Customer for modification of domain upon its activation shall be
subject to TM’s prior agreement and if agreed, upon such further requirements and imposition of fee as shall be determined by TM at its absolute
discretion.

14. Customer's Responsibilities

The Customer shall:

(i) be responsible for the set-up or configuration of Customer’s Equipment for access to the unifi Service;
(ii) ensure his readiness for installation of the unifi Service on the appointment date in accordance with Clause 9;
(iii) comply with all reasonable notices or instructions given by TM from time to time in respect of the use of the unifi Service;
(iv) be solely responsible for obtaining, at his own cost, all licenses, permits, consents, approvals, and intellectual property or other rights as may be
required for using the unifi Service;
(v) comply with the rules of any network to which the Customer has access to the unifi Service;
(vi) comply with and not contravene any and all applicable laws and regulations of Malaysia, whether relating to the unifi Service or otherwise including but
not limited to the Communications and Multimedia Act, 1998;
(vii) be solely responsible for all information retrieved, stored and transmitted by the Customer through the use of the unifi Service;
(viii) obtain TM's prior approval before making any changes to the network configuration and interconnecting the private network to any public network;
(ix) be responsible for ensuring that the Customer’s personal computer is equipped with network card;
(x) provide basic infrastructure for installation of the TM’s Equipment including but not limited to internal wiring and in the event that the Customer is not
leasing the TM’s Equipment from TM, the Customer shall be responsible for purchasing the equipment at his own cost to enable connectivity of the unifi
Service;
(xi) be responsible for any change and cost associated to any modification made to the external or internal wiring for connectivity of the unifi Service. If the
Customer attend to any renovation work that obstruct any access to any drop wire termination point, any necessity for the relocation of drop wire
termination point as determined by TM shall be at the Customer’s cost. Save as aforesaid, any cost associated with relocation of drop wire termination
point solely as a result of TM’s requirement shall be borne by TM;
(xii) pay and settle all Fees and any other charges due to TM in accordance with this Agreement;
(xiii) abide and adhere to the terms and conditions of this Agreement inclusive of the additional terms and conditions as specified in Schedule 1 hereof and
the terms and conditions as specified under the Application Form ; and
(xiv) be responsible to maintain in good condition any TM’s Equipment. In the event any of the TM’s Equipment is faulty, lost or damaged due to any fault or
negligence of the Customer, the Customer will have to bear the cost of the TM’s Equipment according to its depreciated value, as reasonably determined
by TM.

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15. Prohibited Use

15.1 The Customer shall:-

(i) not use the unifi Service for any unlawful purpose including without limitation for any criminal purposes;
(ii) not use the unifi Service to send unsolicited electronic messages or any message which is obscene, threatening or offensive on moral, religious, racial
or political grounds to any person including a company or a corporation;
(iii) not use the unifi Service to access pornographic, offensive or illegal content or sites;
(iv) not compromise or infect any systems with computer viruses or otherwise;
(v) not infringe any intellectual property rights of TM, its related companies and subsidiaries or any third party;
(vi) not gain unauthorised access to any computer system connected to the Internet or any information regarded as private by any person including a
company or corporation;
(vii) not share the unifi Service with any person including a company or corporation without the prior written approval of TM and shall use the unifi Service
only for the purpose for which it is subscribed;
(viii) not resell or sublet the unifi Service to any third parties without prior written consent from TM; and,
(ix) not use the unifi Service in any manner, which in the opinion of TM may adversely affect the use of the unifi Service by other customers or efficiency or
security as a whole.

15.2 TM reserves the right to suspend the Customer’s access to unifi Service or to terminate the unifi Service if the Customer is found to have committed
any action that falls within the prohibited use mentioned in this Clause 15 and TM shall not be liable for any cost or loss incurred by the Customer due to
such suspension or termination.

16. Security and Other Features

16.1 The Customer shall take all such measures as may be necessary to protect his own system and network.

16.2 The Customer shall be responsible for the safety, security and maintaining the confidentiality of his passwords and/or user identification, if any,
(including without limitation changing his passwords or user identification from time to time) and shall not reveal the same to any other person. Where user
identification is necessary to access the unifi Service, the Customer shall use only his user identification. TM disclaims any liability for any unauthorized
use by any third party of any password or user identification of the Customer.

16.3 he Customer shall report to TM within twenty four (24) hours if the User Account, user identification or password is stolen or lost. Until such report has
been made, the Customer shall be responsible for all transactions and access to the unifi Service using the User Account, user identification or password
by any third party and TM shall not be held responsible for any prohibited and/or unauthorized use of the unifi Service as provided in this Agreement.

17. TM's Equipment

17.1 In connection with any TM’s Equipment provided by TM for use of the unifi Service, the Customer shall:
(i) take appropriate measures to safeguard the TM’s Equipment;
(ii) properly maintain and keep the TM’s Equipment at a safe place;
(iii) adhere to all instructions and notice (written or otherwise) given by TM from time to time regarding the use of such TM’s Equipment;
(iv) be responsible for all costs of repairs incurred in relation to the TM’s Equipment in the event it is proven that any fault in such TM’s Equipment whether
by act or omission is caused by the Customer;
(v) return and surrender the TM’s Equipment to TM in the same condition as and when it was first provided to the Customer, normal wear and tear
excepted, upon termination of the unifi Service;
(vi) be liable to pay TM for any TM’s Equipment which the Customer fails to return or surrender to TM upon termination of the unifi Service;
(vii) not hold TM liable in the event that the Customer’s Equipment and/or other devices is damaged due to, including but not limited to, flood or fire or
lightning strike whilst using the TM’s Equipment; and
(viii) not hold TM liable or responsible in the event that TM are unable to replace or change the TM’s Equipment to a similar model or type as the existing
TM’s Equipment and TM reserves the right to replace the TM’s Equipment to any model or type available at the relevant time, at TM’s sole discretion.

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17.2 In the event of any interruption, loss or unavailability of the unifi Service and/or any technical faults encountered with TM’s Equipment, the Customer
may request for technical support and basic troubleshooting of the same from TM. If, during visit to the Installation Address, TM and/or its appointed
contractor determines that such interruption, loss or unavailability of the unifi Service is not attributable to or caused by any fault in TM’s Equipment or TM’s
network, TM reserves the right to impose reasonable charges at the rate as specified in the Application Form or any other rate as may be prescribed by TM
from time to time for the visit to the Installation Address.

17.3 Replacement of TM’s Equipment may not be provided if the relevant component of unifi Services, product and/or equipment is discontinued.

17.4 For any change of package or plan or services, any replacement of TM’s Equipment will only be provided at TM’s sole discretion.

18. Customer's Equipment Installation

18.1 The Customer shall prepare all applicable Customers’ Equipment at the Installation Address in accordance with Clause 9 herein and/or any other
specifications TM may provide to the Customer in relation to the unifi Service. The Customer shall further ensure that the Customer’s Equipment are in
good condition and has proper set-up for purposes of installation of additional configuration and installation of software to the Customer’s Equipment by
TM.

18.2 The installation of the configuration and software for the Customer’s Equipment can be conducted by the Customer as per TM’s guidelines. The
Customer acknowledges that such installation shall be at the Customer’s own risk.

18.3 TM shall not be liable in any way whatsoever for any loss or damage to any property or injury to any person howsoever caused, whether negligent or
otherwise arising out of any installation and/or configuration where such task is conducted by the Customer.

18.4 TM and/or its appointed contractor shall not be liable or responsible for any technical problem, loss, interruption or unavailability of the unifi Service, or
other loss or damage suffered by the Customer which arises from or is caused by the Customer’s Equipment, whether connected to TM’s Equipment or
otherwise.

18.5 In the event the Customer request for TM’s appointed contractor to conduct further technical investigation for the purpose of identifying and/or
rectifying any problem arising from the Customer’s Equipment and TM’s appointed contractor agrees to render such assistance, TM will not be involved or
be responsible for any fees or charges for such additional support services which TM’s appointed contractor may impose on the Customer. TM shall not be
liable or responsible for any loss or damage suffered by the Customer howsoever caused, whether negligent or otherwise arising out of the provision of
additional support services to the Customer and/or in relation to the Customer’s Equipment by any appointed contractor.

19. Lawful Purpose

The Customer shall only use the unifi Service for lawful purposes. Transmission of any material in violation of any international, federal, state or local laws
or regulations is prohibited. These include, but shall not be limited to copyrighted material, material legally judged to be threatening or obscene,
pornographic, profane, or material protected by trade secrets. These also include links or any connection to such materials.

20. Suspension of the unifi Service

20.1 Without prejudice to any other rights or remedies and notwithstanding any waiver by TM of any previous breach by the Customer, TM may, without
prior notice, suspend the unifi Service for a period determined by TM in its sole discretion for any reason whatsoever and/or, in the event that:
(i) any Fees and/or payment due hereunder for the unifi Service provided is not settled in full on due payment date;
(ii) there is outstanding fee and/or payment due from Customer for any of TM’s or its affiliates’ other services and subscribed by Customer;
(iii) the Customer fails to comply with the terms of this Agreement;
(iv) the Customer has committed any action that falls within the prohibited use as stated in this Agreement;
(v) any scheduled or unscheduled outages occur which cause interruption to the unifi Service, including but not limited to maintenance of TM’s Equipment
or systems.

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20.2 In the event of any suspension of the unifi Service by TM in accordance with Clause 20.1(i) and Clause 20.1(ii), TM may if it deems appropriate at it
sole discretion and upon such terms, as it deems proper reconnect the unifi Service, in which event the unifi Service and this Agreement shall continue in
effect as if the unifi Service had not been suspended. TM shall have the right to impose on the Customer a reconnection fee at a rate as specified by TM
from time to time.

20.3 For the avoidance of doubt, the abovementioned suspension exercise shall not prejudice the right of TM to continuously bill the Customer for the Fees
and/or recover all other charges, costs, and interests due and any other incidental charges incurred during the period of suspension. In the event of non-
payment by the Customer and subsequent suspension of the unifi Service by TM, the Customer will still be liable to pay the Fees for the unifi Service
during the period of suspension. Further where the Customer defaults in payment, TM may at its discretion charge the Customer a reconnection fee for the
Service at the rate stated in the Application Form or any other rate as may be prescribed by TM from time to time.

21. Change of Customer's Details

The Customer undertakes to inform TM of any change of the Customer’s information provided earlier to TM within fourteen (14) days of such changes.
Failure by the Customer to notify TM of such changes shall be a waiver of the Customer’s right including the right to be notified under this Agreement as
the case may be.

22. Termination

22.1 Without prejudice to any other rights or remedies of the parties under this Agreement or at law, either party may terminate this Agreement, in the
event:
(i) the other breaches any term, condition, undertaking or warranty under this Agreement and such breach is not remedied for a period of thirty (30) days
after receipt of the written request to remedy the same;
(ii) the other becomes bankrupt or enters into any composition or arrangement with or for the benefit of creditors or either party or allow any judgment
against either party to remain unsatisfied for the period of twenty-one (21) days; or,
(iii) any Force Majeure Event occurs, which continues for a period of more than sixty (60) days.

22.2 Without prejudice to any other rights or remedies of TM under this Agreement or at law, TM may terminate this Agreement by giving the Customer
fourteen (14) days notice, in writing,:
(i) where the Customer fails to comply with TM’s policy(ies) and/or instruction(s) communicated to the Customer, in writing; or,
(ii) Where the Customer is in breach of any provision under Communications and Multimedia Act, 1998 or any other rules, regulations, by-laws, acts,
ordinances or any amendments to the above; or
(iii) Where TM is of the view that the provisioning of the unifi Service is no longer viable

22.3 Notwithstanding the above, TM may terminate the Service under this Agreement immediately, without prior notice and without penalty, if:
(i) the Customer fails to make payment of any of the Fees, charges and/or any sum due to TM as and when it falls due;
(ii) there is outstanding fee and/or payment due from Customer for any of TM’s or its affiliates’ other services and subscribed by Customer;
(iii) the Customer fails to comply with the terms of this Agreement, and TM, in its sole discretion is of the reasonable opinion that such breach cannot be
tolerated; and/or,
(iv) the Customer provided false or incomplete information to TM.

22.4 Such termination pursuant to this Clause 22 , shall not prejudice the right of TM to recover all charges, costs, and interests due and any other
incidental damages that it has incurred.

22.5 This Agreement may be terminated by either party upon thirty (30) days written notice to the other party.

22.6 Transfer Request

(i) In the event the Customer request for a transfer request to other service provider, such request shall be considered as a request to terminate this
Agreement. In such event, all applicable provisions relating to termination shall be applicable to such transfer request.
(ii) TM shall only approve the request from the Customer after the Customer settles all outstanding amount due within 10 days from the date of the
request failing which the request will not be approved by TM and the unifi Service shall continue and the Customer shall continue to pay the fee for the
unifi Service. For the avoidance of doubt, the Customer is still able to enjoy the unifi Service during the period where the request is being processes by TM
and the Customer is responsible to ensure that the fee for such period is fully paid regardless of the usage.
(iii) Clause 22.11 is not applicable to termination following a transfer request by the Customer to other service providers

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22.7 Cancellation or termination by the Customer for any reason whatsoever shall only be done by the Customer in person at any TMpoint outlet. For the
avoidance of any doubt and following the termination in pursuant to this Clause 22 TM does not provide any guarantee that the same service that was
subscribed by the Customer will still be available for subscription.

22.8 In the event of termination of the unifi Service at any time during the Minimum Subscription Period, except where such termination arises from TM’s
wilful default or due to Force Majeure Event, the Customer shall be liable to pay to TM, in addition to all outstanding Fees and charges, the fee for the
remaining months in the MSP (calculated at the price before discount) as the agreed liquidated damages for the early termination.

22.9 Upon termination of the unifi Service or the Agreement including termination due to transfer request by the Customer to other service providers, all
monies owing by the Customer to TM shall immediately become due and payable and the Customer shall upon demand by TM settle all amounts within the
time stipulated by such demand.

22.10 There shall be no refunds of any Fees and/or charge paid by the Customer to TM pursuant to this Agreement upon termination of the unifi Service
by the Customer or if the unifi Service is terminated by TM in pursuant to the terms of this Clause 22. TM shall have the right to contra any available credit
balance with any other active accounts of the Customer for any other services subscribed by the Customer from TM or its subsidiaries or affiliates.

22.11 Upon termination of the unifi Service or this Agreement (including termination within MSP, the Customer must return the BTU to TM promptly in a
good condition (fair wear and tear accepted)),failing which, the sum of RM 500.00 shall be due and payable to TM as agreed liquidated damages.

23. Disclaimer/Limitation of Liability

23.1 The unifi Service is provided on “best effort" basis. TM makes no warranty of any kind, either expressed or implied, and expressly disclaims all implied
warranties, including, but not limited to warranties of accuracy, availability, stability or accesibility of the unifi Service including access to any online sites or
destination or domain and/or the TM’s Equipment for a particular purpose of the Customer. TM also makes no warranty that the Customer’s Equipment will
be compatible with TM’s Equipment or unifi Service. The Customer acknowledges that TM does not and cannot in any practical way supervise, edit or
control the content and form of any information or data accessed by the Customer through the unifi Service including through unifiTV. TM does not
guarantee nor provide any warranties whatsoever that the unifi Service including but not limited to the content to be offered in unifiTV, if made available by
TM, will not be offensive, obscene, upsetting, seditious or defamatory to the Customer. The Customer shall exercise discretion when using the unifi Service
at all times and TM shall not be held responsible and hereby disclaim any and all liabilities whatsoever with regard to any information or content accessed
through the unifi Service including the unifiTV.

23.2 Save for loss or damage due to injury or death arising from the gross negligence or willful default of TM, TM shall not be liable to the Customer for
any indirect, consequential and incidental loss, cost, claim, liability, expenses, demands or damages whatsoever, loss of profits, loss of savings, loss of
data or loss of business arising out of the Customer’s failure or inability to use the unifi Service or TM’s Equipment provided by TM hereunder. TM’s liability
(if any) is limited to restoring the unifi Service but subject always to technical limitations or other limitations beyond TM’s control and if necessary, to replace
TM’s Equipment or any part thereof if TM determines that the TM’s Equipment is not in working conditions or faulty not due to the Customer’s act or
omission.

23.3 TM shall not be liable in the event that the Customer’s own equipment and/or other devices are damaged due to Force Majeure Event. TM’s liability (if
any) during installation and/or restoration of any reported faulty of the TM’s Equipment shall not cover the wiring or cabling connecting the TM’s Equipment
or the Customer’s equipment and the building management corporation or the building owner power house.

23.4 TM shall not be liable to the Customer for any loss or any damages sustained by reason of any disclosure, inadvertent or otherwise in any information
concerning the User Account particulars unless due to gross negligence or willful default of TM.

23.5 While every care is taken by TM in the provision of the unifi Service, TM shall not be liable for any loss of information or data howsoever caused
whether as a result of any interruption, suspension, or termination of the unifi Service or otherwise, or for the contents accuracy or quality of information
available, received or transmitted through the unifi Service unless due to gross negligence or willful default of TM.

23.6 The Customer shall be solely responsible, and TM shall not be liable in any manner whatsoever, for ensuring that in using the unifi Service, all
applicable laws, rules and regulations for the use of any telecommunications systems, service or equipment shall be at all times complied with.

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24. Indemnity

24.1 The Customer undertakes and agrees to indemnify, save and hold harmless TM at all times against all actions, claims, proceedings, costs, losses and
damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or death, bodily injury or
property damage howsoever arising which TM may sustain, incur or pay, or as the case may be, which may be brought or established against TM by any
person including a company or corporation whomsoever arising out of or in connection with or by reason of the operation, provision or use of the unifi
Service and/or equipment under and pursuant to this Agreement and which are attributable to the act, omission or neglect of the Customer, his servants or
agents.

24.2 The Customer understands that the unifi Service is provided on best effort basis. TM shall use its best endeavours to ensure the continuity, efficiency
and stability of the unifi Service at all times but shall not be liable for any loss, damage, consequential or otherwise, arising out of any failure of the unifi
Service caused unless such default, error, omission or loss is due to the willful neglect or willfull fault of TM. Notwithstanding the aforementioned, the extent
of TM’s liability shall be limited to correcting the failure of the unifi Service only.

24.3 In the event of any loss or damage to TM’s Equipment, the Customer will reimburse the cost of the said equipment as agreed liquidated damages as
follows:
(i)Set-Top-Box (STB) / Media Box RM300.00
(ii)Broadband Termination Unit (BTU) RM500.00
(iii)Residential Gateway (RG) or Premise Gateway (PG) RM188.68
(iv)Single Line Telephone RM35.00* or Cordless Phone RM74.00*

25. Confidential Information

Save and except with the prior written consent of the other Party or as otherwise expressly permitted under this Agreement, either Party shall not at any
time communicate to any person any confidential information disclosed to him for the purpose of the provision of the unifi Service or discovered by him in
the course of the provision and performance of the unifi Service.

26. Compliance with applicable laws

The Customer shall comply with and not to contravene any and all applicable laws and regulations of Malaysia relating to the unifi Service or otherwise,
including but not limited to Communications and Multimedia Act 1998 and its subsidiary legislation, other Acts of Parliament, local by- laws, rules and
regulations issued by relevant government bodies and/or authorities.

27. Variation
TM shall reserves the right to amend the terms and conditions herein contained at any time if amendment is reasonably necessary in the interest of and for
ensuring a fair level of availability of the unifi Service to a majority of TM’s subscribers and the Customer shall be bound by the amended terms and
conditions. Notice of the amendment may be given by TM to the Customer in such manner as TM deems appropriate.

28. Severability
If any provision herein should be invalid, illegal or unenforceable under any applicable law, such provision shall be fully severable and this Agreement shall
be construed as if such illegal or invalid provision had never comprised a part of this Agreement and the legality and enforceability of the remaining
provisions of this Agreement shall not be affected or impaired in any way.

29. Assignment
The Customer shall not assign any of his rights interest or obligations under this Agreement to any other person whatsoever except with prior written
approval of TM. TM may assign its rights interest or obligations or novate this Agreement or any part thereof to any body corporate which is a parent
company, subsidiary or related company of TM and consent for the abovementioned is hereby given by the Customer.

30. Binding on Successors

These terms and conditions shall be binding upon the successors, executors, administrators, personal representatives and permitted assign of the
Customer and upon the successors, substitute and/or assigns of TM.

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31. Indulgence and waiver
31.1 No delay or indulgence by TM in enforcing any term or condition of this Agreement or granting of time by TM to the Customer shall prejudice the rights
or powers of TM under this Agreement or at law.

31.2 Failure by TM to exercise any part or all of its rights under the terms and conditions of this Agreement or any partial exercise shall not act as a waiver
of such right nor shall any waiver by TM of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.

32. Notice

All notices, requests or other communications required or permitted to be given or made shall be in writing and delivered either by hand, or sent by prepaid
registered post or legible telefax addressed to the Party at his address set out in the application form for the unifi Service or to such other address or
facsimile number as any Party may from time to time duly notify to the other Party. Such notices, requests or other communications shall be deemed to
have been given by facsimile immediately after transmission thereof or if sent by post, forty-eight (48) hours after posting.

33. Force Majeure

Neither party shall be liable for any breach of this Agreement arising from cause beyond its control including but not limited to Acts of God such as
inclement weather, lightning or subsidence or any other natural disaster, insurrection of civil disorder, terrorism attack, war or military operations, national or
local emergency, declaration of sporadic, endemic, epidemic or pandemic of disease by the authority or other competent authority, acts or omissions of
government, highway authority or other competent authority, industrial disputes of any kind, electricity or power failure, cable cut , fire, explosion, flood, , ,
acts or omissions of persons or bodies for whom neither party is responsible or any other cause whether similar or dissimilar outside either party's control.
The parties hereby agree that either party may terminate this Agreement, by giving fourteen (14) days notice to the other party, in the event that the Force
Majeure event which has occurred prevents either party from performing and/or continuing its obligations for more than a period of sixty (60) days.

34. Governing Law and Court Jurisdiction

This Agreement shall be governed and construed in accordance with the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of
the courts of Malaysia.

35. Costs and Taxes

35.1 The Customer shall bear the stamp duty on this Agreement and/or the Application Form, as the case may be.

35.2 Any cost incurred in relation to preparation and legal vetting of this Agreement shall be borne by the Parties respectively.

35.3 The Customer shall bear all Government taxes, service tax, levies and other costs imposed by law in relation to the provision of the unifi Service by
TM. In particular, where Service Tax (“ST”) is applicable to TM as the supplier under this Agreement, TM is entitled to charge the ST payable to the
Government on the Service and/or any TM services or equipment supplied to the Customer.

35.4 If the fees, charges, damages or any other monies due and owing by the Customer to TM shall be required to be recovered through any process of
law, or if the said monies or any part thereof shall be placed in the hands of solicitors for collection, the Customer shall pay (in addition to the said monies)
TM’s solicitors fees and any other fees or expenses reasonably incurred in respect of such collection or as may be determined by the Court of law.

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36. Customer's Warranties and Acknowledgement

36.1 The Customer hereby warrants that:

(i) he has the legal capacity to enter into this Agreement and is not a minor; and
(ii) if the Customer is a body corporate, it has the required corporate authority to enter, execute and be bound by the terms and conditions of this
Agreement.

36.2 The Customer acknowledges that

(i)he has read and fully understood all the terms and conditions of this Agreement upon the signing or completing of the Application Form in addition to the
terms and conditions accompanying the Application Form and agrees to be bound by the same upon TM accepting the application;
(ii)the details and documents provided to TM together with the Application Form are true, genuine and contain the latest information and allows TM to
conduct independent verification of the same with any organization or body;

36.3 The Customer further acknowledges that TM reserves the right to reject Customer’s application or require the Customer to furnish further details or
documents as TM deems fit.

36.4 Customer hereby acknowledges his awareness that any telephone used and equipment associated with the service offering will be powered by
electricity. The Customer agrees that any inability or failure to use the telephone or related equipment or the unifi Service due to failure in the supply of
electricity is beyond the reasonable control of TM and shall be at the Customer’s sole risk and TM shall not be liable for any loss or damage in
consequence thereof.

37. Customer's Information and Privacy Notice

The Customer understands that by submitting the Application Form and subscribing to the unifi Service, the Customer is providing information to TM
including where applicable, his personal data. Any personal data provided by the Customer to TM in connection with the Application Form / unifi Service
shall be kept confidential and is subject to the Privacy Notice of TM (for further information on the Privacy Notice of TM’s group of companies, please visit
https://unifi.com.my/lsds/assets/documents/privacynotice.pdf).TM shall take all reasonable precautions to preserve the integrity and prevent any corruption
or loss, damage or destruction of the personal data.

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B. BROADBAND TERMS AND CONDITIONS (for Residential/Individual Customers only)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE YOU SIGN UP FOR THE BROADBAND RESIDENTIAL
SERVICE. BY INDICATING YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS CONTAINED HEREOF, YOU ARE DEEMED TO
ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL THE FOLLOWING TERMS AND CONDITIONS FOR THE USE OF BROADBAND
RESIDENTIAL SERVICE PROVIDED BY TELEKOM MALAYSIA BERHAD ("TM"). TM RESERVES THE RIGHT TO UPDATE OR REVISE THESE
TERMS AND CONDITIONS FROM TIME TO TIME. TM MAY GIVE NOTICE OF AMENDMENT TO THE CUSTOMER IN SUCH A MANNER AS TM
DEEMS APPROPRIATE. CONTINUATION IN THE ACCESS OR USE OF THE BROADBAND RESIDENTIAL SIGNIFIES ACCEPTANCE OF THE
CHANGES TO THESE TERMS AND CONDITIONS. Please visit unifi.com.my for the latest terms and conditions.

1. The Service TM is a company which is involved, amongst others in the provision of telecommunications and multimedia products and services and is
desirous at the request of the Customer to provide to the Customer, the Service (as hereinafter defined) on TM's network, which will allow the Customer
access to Internet on the terms and conditions set forth herein, as may be amended from time to time by TM.

2. Definitions "Activation Date" means the date on which the Service (hereinafter defined) and User Account (hereinafter defined) are activated for the
Customer by TM as more particularly described in Clause 3.2 hereunder. "Agreement" means the completed Application Form (and its attachment(s)) and
the terms and conditions herein contained. "Application Form" means the application form and/or any other form as may be prescribed by TM (whether in
digital or physical format) to which these terms and conditions are referred to. "Apparatus" means the telephone set provided by TM under this Agreement
for the TM Fixedline Service. "Customer" under this Agreement shall mean a natural person other than a minor including Non-Malaysian whose
application to enter into this Agreement is accepted by TM and shall include his executors and administrator. For the avoidance of any doubt, Non-
Malaysian referred to the Customer who does not hold the Malaysian citizenship. "Commencement Notice" means the notice issued by TM to the
Customer specifying the date of commencement of the Service. The Commencement Notice shall also contain the Customer's Internet Protocol (IP)
address or login name and password, as the case may be. "Leased Equipment"means the equipment which may include but not limited to the modem
provided by TM on lease basis to enable usage of the Service by the Customer, including the Apparatus for the TM Fixedline Service, as may be decided
by TM from time to time at its sole discretion. "Minimum Subscription Period" means the minimum period of twelve (12) months or 24 months for
subscription of the Service by the Customer or such other minimum period for subscription of the Service as may be determined by TM from time to time,
and as more particularly described in Clause 4 herein. "Quarantine Period" means a period where the service number is blocked from re-registration in
provisioning system. "Registration Date" means the effective date of this Agreement which is the date upon which TM approves the Customer's
application for the Service, as more particularly described in Clause 3.1 herein. "Services" shall mean the TM Fixedline Service and Broadband Service to
be provided by TM to the Customer as specified in the Application Form. "Broadband Service" means a high speed Internet access service which
provides connection to the internet with speeds ranging from 384kbps up to 8Mbps. "Telephone Set" means the telephone set purchased by the Customer
for the TM Fixedline Service. "TM" means TELEKOM MALAYSIA BERHAD (Company No. 128740-P), a company incorporated under the laws of Malaysia
and having its registered address at Level 51, North Wing, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur ("TM"). "TM Fixedline Service" means
the basic telephony service provided by TM including but not limited to any Apparatus or Telephone Set for the subscription of the Service by the Customer
as stated in Clause 7.1(a) of this Agreement. The TM Fixedline Service is the basic service required for the provision of the Streamyx Service under this
Agreement. "User Account" means an account under the name of the Customer in relation to the Service subscribed by the Customer. Words and
expressions denoting the singular include plural numbers and words and expressions denoting the plural shall include the singular number unless the
context otherwise requires. Words denoting natural persons include bodies corporate, partnerships, sole proprietorship, joint ventures and trusts. The
expression "him" or any other expressions appear herein shall be deemed to include the masculine, feminine, plural thereof where the context so admits.
"Credit Balance" refers to a certain amount of money owed to Customer by TM, if any, after all relevant outstanding amount have been settled by
Customer in accordance with Clause 9.5".

3. Agreement Period
3.1 This Agreement shall be effective after execution of the Application Form by the Customer and upon the acceptance of the Application Form together
with the required attachments hereunder and the registration thereof by TM ("Registration Date"). TM shall reserves the right to decline any application
without assigning any reason thereto.
3.2 The Service and Minimum Subscription Period shall commence after the successful completion of the Service installation, whether by TM, its appointed
contractor or the Customer himself (as applicable) and upon the date on which the Service is activated for the Customer by TM ("Activation Date").
3.3 In the event that the broadband Service is terminated by either Party to this Agreement, the Customer may continue the provision of the TM Fixedline
Service subject to the terms and conditions to be notified from time to time by TM.

4. Minimum Subscription
4.1 The Customer shall subscribe to the Service for a period of not less than the Minimum Subscription Period of twelve (12) months, twenty four (24)
months or in the event of any promotion held by TM for the Service, such other minimum subscription period as may be applicable to the relevant
promotions as may be prescribed by TM from time to time.
4.2 This Agreement shall remain in full force and effective for the duration of the Minimum Subscription Period and upon expiry of the Minimum
Subscription Period, this Agreement will automatically be renewed on a monthly basis unless earlier terminated by either Party hereto in accordance with
the provisions of this Agreement.

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5. Application for the Service
5.1 The Customer may apply for the Service online and offline. Where the Service is applied online, the Customer is still required to submit the relevant
documents prescribed under Clause 5.3 herein to TM within reasonable period of the application.
5.2 Upon submission of the Application Form (whether online or offline), the Customer shall ensure that all information (and documents) submitted to TM
for the purpose of subscribing to the Service (including information requested to be submitted with the Customer's Application Form or information upon
TM's request) are accurate, true and current. The Customer undertakes to inform TM of any change of the Customer's information provided earlier to TM
within fourteen (14) days of such changes. Failure by the Customer to notify TM of such changes shall be a waiver of the Customer's right including the
right to be notified under this Agreement as the case may be.
5.3 The Customer is required to submit to TM the following supporting documents together with the Customer's signed and completed Application Form:
For Malaysian:
• Individual - a copy of the individual’s identity card (both sides);

For Non-Malaysian:
• Individual - a copy of the Customer’s passport.
5.4 Deposit a) The Customer may be required to deposit an initial sum ("Initial Deposit") to TM when TM deemed fit and necessary. The value of the Initial
Deposit shall be maintained for the duration of the term of subscription of the Service. b) The Initial Deposit shall not be treated as a payment to set off any
outstanding payment by the Customer save and except for successful termination of the relevant Services
5.5 In order to subscribe and establish connection to the Service, the Customer may use the Leased Equipment provided by TM or his own equipment to
be connected to the Customer's telephone line to enable usage of the Service.
5.6 The Customer is allowed to subscribe for one ( 1 ) broadbandService per installation address and in any case, up to a maximum of three ( 3 )
broadbandService for three ( 3 ) distinct installations addresses. Any requirement for the Customer's subscription in excess of the aforesaid number of
subscription shall be subject to TM's approval at its absolute discretion.
5.7 TM shall be entitled, at its absolute discretion, to reject or suspend the Customer's application or Registration or installation of the Service (a) if the
Customer is blacklisted in TM's system and record due to outstanding or non-payment of subscription fee or charges for any of TM's or its affiliates'
services and subscribed by the Customer; or (b) subscription by the Customer of any of TM's or its affiliates' services is suspended or terminated for any
reason attributable to the Customer's default; or (c) if the Customer has criminal record or attempt to defraud TM; or (d) TM is of the reasonable opinion that
Customer will use the Service for any illegal activities; or (e) upon Customer's credit or other worthiness check, TM is of the reasonable opinion that the
Customer may not likely be able to perform its obligations under the terms herein. Subject however that in case of the matter falling under Clause 5.7(a)
above, TM may, at its absolute discretion, consider Customer's application when all outstanding payment due to TM or its affiliates has been fully paid.
5.8 Advance Payment (a) Broadband and TM Phone/Fixed Line service application made without the verification of MyKad Reader, customer may be
subjected to an upfront payment of RM100.00 (Malaysian Citizen) and RM 500.00 ( non-citizen or a permanent resident of Malaysia). The upfront payment
is payable within ten (10) days, effective from the date of Service Activation, failing which the account will be suspended. The amount will be credited into
the customer's account and reflected in the customer's bill. TM reserves the right to terminate the account in the event no advance payment is received
within thirty (30) days from the date of Service Activation. Upon termination, any partial payment received shall be deducted as part payment for liquidated
damages and will be reflected in the service bill

6. Service Availability
6.1 Upon receipt by TM of all the supporting documents specified in Clause 5.3 hereof, TM shall register the Customer's application verify and confirm
availability of the Service at the Customer's designated address as stated in the Customer's Application Form ("Designated Address").
6.2 In the event that the Service is not available in the Designated Address, TM may inform the Customer and the Customer's application will be kept in
TM's record as a waiter pending availability of the Service at the Designated Address. Where the Customer's application is recorded as a waiter, TM makes
no guarantee or warranty to the Customer that the Service will become available at the Designated Address, and TM shall not be held liable or responsible
in the event that TM are unable to provide such Customer with or facilitate availability of the Service at the Designated Address.
6.3 In the event that the Service is available at the Designated Address, TM shall forthwith fix an appointment for and carry out the installation of the
Service for the Customer in accordance with the provisions of Clause 7 hereof, unless specified otherwise For avoidance of doubt and subject to Clause
8.5 hereof, TM shall not be responsible or liable for any problem arising between the Customer and TM in its capacity as the telephone line providers that
may affect the availability of the Service. If there should be any interruption or termination of the TM Fixedline Service by TM, this will affect the availability
of the Service in which event, TM reserves the right to terminate the Service accordingly.
6.4 Notwithstanding anything to the contrary in this agreement, the offering of the Cordless Phone attached to this broadband Service depends on stock
availability. TM reserves the right to change or withdraw the Cordless Phone without prior notice.

7. Installation & Account Activation

7.1 Unless otherwise arranged or provided to the Customer, TM and/or it's appointed contractor shall fix an appointment date with the Customer for
installation of the Service at the Designated Address by TM and/or its appointed contractor, subject to the Customer confirming the readiness and
availability of all the following basic service and equipment required for the Service: a) TM Fixedline Service (provided by TM only); b) AC power supply for
modem (broadbandService only); c) Hubs, Routers, Servers (for networking purposes); d) Internal wiring (applicable for TM Fixedline Service ); e) Personal
computer (with CD Drive and LAN connection card (NIC)) and must conform with the specifications described by TM upon registration (Streamyx Service
only); f) DSL Modem (if modem for the broadbandService is not leased from TM as part of the broadband Service package subscribed);

Page 23 of 36
g) Approval in writing of the developer or building management corporation or the building owner, in the event that the Customer's premise is located at the
high rise building that need the said approval for the installation of the Service; and h) Any other requirement as TM may notify to the Customer from time
to time.
7.2 Upon TM's satisfaction that the Customer is ready with all the basic service and equipment required for the Service as specified in Clause 7.1 above,
TM and/or its appointed contractor shall confirm the appointment date and TM and/or its appointed contractor shall carry out the installation of the Service
at the Designated Address within twenty four (24) hours from TM's confirmation thereof, at such time as may be agreed by the Parties.
7.3 In the event that the Customer is not ready with the basic equipment as required in Clause 7.1 above, TM may at its sole discretion allow the Customer
to defer the installation date for a period of fourteen (14) days. If after such fourteen (14) days period, the Customer is still not ready with the basic
equipment, TM may in its absolute discretion cancel the Customer's registration for the Service, unless the Customer submits a request in writing to TM
within the said fourteen (14) day time frame to further defer the installation date for the Service and TM approves the same. Any such cancellation of the
Service shall be at the Customer's own cost. The Customer may reapply for the Service subject to availability of the Service at the relevant point in time.

8. Fees
8.1 The fees for the Service shall be at the applicable rate indicated in the Application Form or such rates as may be prescribed and informed to the
Customer by TM from time to time.
8.2 The Fees shall be continuously chargeable and payable by the Customer upon connectivity of the Internet access to the Customer's Equipment
regardless of the usage.
8.3 Save and except as otherwise provided in this Agreement, payment of the fees for the Service shall be payable in advance from the Activation Date.
The Customer shall be liable for and shall promptly pay to TM, within the time period specified in TM's bill for the Service, all charges, fees, rentals, costs or
other amounts whatsoever as shown in TM's bill, notwithstanding that the Customer may dispute the same for any reason(s) whatsoever.
8.4 In the event of suspension or termination of the User Account at any time during the Minimum Subscription Period, except where such termination
arises from TM's breach or fault or an event of Force Majeure, then the Customer shall be liable to pay to TM all fees for the Service outstanding to TM
including the administration charges or any other amount as imposed by TM from time to time.
8.5 In the event that the TM Fixed line Service is disconnected for any reason whatsoever due to the Customer's default , the Customer shall continuously
be responsible to pay the monthly subscription fee for the Service until the termination of the Service in accordance with the terms and conditions of this
Agreement.

9. Payment, Billing and Credit Limit

9.1 In the event the amount stated in TM's bill or any part thereof remains unpaid after the due date, TM reserves the right to charge the Customer late
payment interest on the unpaid sum as aforesaid at the rate of 1.5% per month. The penalty will be calculated from the due date to the date of full payment.
9.2 The billing date will commence from the Activation Date.
9.3 TM will issue the bill on monthly basis and the Customer is obligated to do reasonable inquiry to TM in the event that the Customer do not receive the
bill within the expected billing period. Customer hereby acknowledges that non-receipt of any statement of account, bill, statement or any correspondence
in relation to the Service subscribed shall not be a valid reason for the Customer to withhold or delay any outstanding payments to TM for the Service.
Customer agrees that statement of account as provided in the bill or any other statement of account for the subscription of the Service issued by TM and
the amount stated thereunder shall be used as a conclusive evidence in any proceedings between the Customer and TM and shall be final and binding
against the Customer save and except for any manifest error.
9.4 TM shall investigate any billing dispute upon written submission of billing dispute is made by the Customer to TM within thirty (30) days from the date of
a bill. Determination by TM of any billing dispute upon any reasonable investigation made and on the basis of reasonably sufficient supporting documents
shall be final and conclusive upon the Customer.
9.5 Customer acknowledges and agrees that in the event Customer made any over payment of any account for any services rendered by TM to Customer,
TM reserve the right to use/offset such over payment amount so paid by Customer from time to time including any deposit paid, any proceeds when any
bank guarantee is being called upon, or from any other payments paid by Customer, to clear any undisputed outstanding fee or charges for Customer's
subscription of broadband Service or for undisputed outstanding fee or charges under any other account for other services subscribed by Customer with
TM (registered under Customer's name with similar Identification Card Number or Passport Number). In the event where there is no outstanding amount
under any account, TM shall refund any Credit Balance to Customer for Customer's terminated account(s) subject to Clause 9.6 below. For Customer's
non-terminated accounts, the said Credit Balance shall be credited to the accounts for next TM's bill.
9.6 Customer hereby acknowledges and agrees that, any Credit Balance amounting to RM10 and below in any Customer's terminated account(s) will not
be refunded to Customer and TM shall be allowed to absorb the said Credit Balance as administration fees for the Service and/or other services provided
or may be provided by TM
9.7 Customer agrees that TM at its discretion may implement credit limit to Customer's use of the Service subject to prior notice to Customer via written
notice or email or notification via TM's website. If implemented, Customer further acknowledges that TM may suspend Customer’s usage of the Service
once the credit usage has reached or exceeded its limit. Customer further understands that the credit limit as may be imposed by TM to may vary with each
customer. The prevailing credit limit (if any) shall be specified in the in the bill.
9.8 Customer shall be responsible to observe the credit limit as imposed and TM shall not in any away be responsible in ensuring that Customer's usage of
the Service does not exceeds the credit limit.

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9.9 Further, Customer acknowledges that TM may, at its absolute discretion terminate the Service in the event of failure by Customer to pay any
outstanding sum for the Service as and when it falls due or has exceed its credit limit, for failure by Customer to pay any outstanding amount of
subscription fee or charges for any of TM's or its affiliates' other services and subscribed by the Customer.
9.10 TM may at any time and for a period to be solely determined by TM, offer any rewards, discounts or other benefits ("Benefits) to the Customer for the
subscription of the Service / Value Added Service / Add-Ons / Sales Campaign. Further TM has the right to discontinue or change the Benefits or replace
the terms of such Benefits at any time without prior notice.

10. Alteration/Modification
Any alteration/modification/restoration/investigation to the Service or Service configuration, and/or relocation of the Service based on the Customer's
request is chargeable to the Customer at a rate as specified in the Application Form or any other rate as may be specified by TM from time to time.

11. Change of Service Package Plan

a) The Customer is not allowed to downgrade the Service package plan during the Minimum Subscription Period. b) Subject to Clause 11.3 and 11.4
hereinafter mentioned, the Customer may upgrade the Service package plan during the Minimum Subscription Period. c) Any request by the Customer for
upgrades or downgrades of his Service package plan after the Minimum Subscription Period shall be subject to TM's written approval which consent shall
not be unreasonably withheld. For any allowable upgrades or downgrades as aforementioned, installation, activation and any other applicable fees will be
charged to the Customer at a rate specified by TM from time to time. d) The Customer may request for upgrades of his Service package plan at any time
during the Term of this Agreement subject to the upgrade rate as may be prescribed by TM which shall be payable upon such application to upgrade. For
the avoidance of doubt, in the event of termination of the Service before the expiry of the Minimum Subscription Period, the Customer shall be liable to pay
the upgrade rate of Service fees for the remainder of the Minimum Subscription Period.

12. Customer's Responsibilities

The Customer shall: a) be responsible for the set-up or configuration of his own equipment for access to the Service; b) ensure his readiness for installation
of the Service on the appointment date in accordance with Clause 7 hereof; c) comply with all notices or instructions given by TM from time to time in
respect of the use of the Service; d) be solely responsible for obtaining, at his own cost, all licences, permits, consents, approvals, and intellectual property
or other rights as may be required for using the Service; e) comply with the rules of any network to which the Customer has access through the Service; f)
comply with and not contravene any and all applicable laws and regulations of Malaysia, whether relating to the Service or otherwise including but not
limited to the Communication and Multimedia Act, 1998; g) be solely responsible for all information retrieved, stored and transmitted by the Customer
through the use of the Service; h) obtain TM's prior approval before making any changes to the network configuration and interconnecting the private
network to any public network; i) be responsible for ensuring that the Customer's personal computer is equipped with network card; j) provide basic
infrastructure for installation of the Leased Equipment including but not limited to internal wiring and in the event that the Customer is not leasing the
Leased Equipment from TM, the Customer shall be responsible for purchasing the equipment at his own cost to enable connectivity of the Service; k) pay
and settle all fees and any other charges due to TM in accordance with this Agreement; l) abide and adhere to the terms and conditions of this Agreement;
and m) be responsible to maintain in good condition any Leased Equipment by TM. In the event any of the Leased Equipment is faulty, lost or damaged
due to any fault or negligence of the Customer, the Customer will have to bear the cost of the Leased Equipment according to its depreciated value that
shall be determined by TM.

13. Prohibited Use

The Customer shall: (a) not use the Service for any unlawful purpose including without limitation for any criminal purposes; (b) not use the Service to send
unsolicited electronic messages or any message which is obscene, threatening or offensive on moral, religious, racial or political grounds to any person
including a company or a corporation; (c) not compromise or infect any systems with computer viruses or otherwise; (d) not infringe any intellectual property
rights of TM, its related companies and subsidiaries or any third party; (e) not gain unauthorised access to any computer system connected to the Internet
or any information regarded as private by any person including a company or corporation; (f) not share the Service with any person including a company or
corporation without the prior written approval of TM and shall use the Service only for the purpose for which it is subscribed; (g) not resell or sublet the
Service to any third parties without prior written consent from TM; (h) not use the Service in any manner, which in the opinion of TM may adversely affect
the use of the Service by other Customers or efficiency or security as a whole.

14. Security and Other Features

14.1. The Customer shall take all such measures as may be necessary to protect his own system and network.
14.2. The Customer shall be responsible for maintaining the confidentiality of his passwords, if any, (including without limitation changing his passwords
from time to time) and shall not reveal the same to any other person. Where user identification is necessary to access the Service, the Customer shall use
only his user identification.
14.3. The Customer shall report to TM within twenty four (24) hours if the User Account, user identification or password is stolen or lost.
14.4. Until such report has been made, the Customer shall be responsible for all transactions and access to the Service using the User Account, user
identification or password by any third party and TM shall not be held responsible for any prohibited and/or unauthorised use of the Service as provided in
this Agreement.
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15. Leased Equipment
15.1. In connection with any Leased Equipment that may be provided by TM for use of the Service the Customer shall: (a) take appropriate measures to
safeguard the Leased Equipment; (b) properly maintain and keep the Leased Equipment at a safe place; (c) adhere to all instructions and notice (written or
otherwise) given by TM from time to time regarding the use of such Leased Equipment; (d) be responsible for all costs of repairs incurred in relation to the
Leased Equipment in the event it is proven that any fault in such Leased Equipment whether by act or omission is caused by the Customer; (e) return and
surrender the Leased Equipment to TM in the same condition as and when it was first provided to the Customer, normal wear and tear excepted, upon
termination of the Service; (f) be liable to pay TM for any Leased Equipment which the Customer fails to return or surrender to TM upon termination of the
Service; (g) not hold TM liable in the event that the Customer's own equipment and/or other devices is damage due to including but not limited to floods, fire
and lightning strike whilst using the Leased Equipment; and (h) not hold TM liable or responsible in the event that TM are unable to replace or change the
Leased Equipment to a similar model or type as the Customer's existing Leased Equipment and TM reserves the right to replace the Leased Equipment to
any model or type available at the relevant time, at TM's sole discretion. (i) In the event of any interruption, loss or unavailability of the Service and/or any
technical faults encountered with the Leased Equipment, the Customer may request for technical support and basic troubleshooting of the same from TM.
Upon visiting the Customer's premises, if TM and/or its appointed contractor determines that such interruption, loss or unavailability of the Service is not
attributable to or caused by any fault in the Leased Equipment or TM's network, then TM reserves the right to impose charges at the rate as specified in the
Application Form or any other rate as may be prescribed by TM from time to time for the visit to the Customer's premises.

16. Customer's Equipment Installation, Security & Maintenance

16.1. The Customer shall prepare all applicable Customer's equipment at the Designated Address in accordance with Clause 7 herein and/or any other
specifications TM may provide to the Customer in relation to the Service. The Customer shall further ensure that the said Customer's equipment are in
good condition and has proper set-up for purposes of installation of additional configuration and installation of software to the said Customer's equipment
by TM.
16.2. The installation of the configuration and software for the Customer's equipment can be conducted by the Customer themselves as per TM's
guidelines. The Customer acknowledges that such installation shall be at the Customer's own risk.
16.3. In the event that the Customer's premise is located at the high rise building that need the approval of the developer or the building management
corporation or the building owner for the installation of the Service, as the case may be, the Customer shall ensure that he has obtained such consent to
enable TM and/or its appointed contractor to do the installation without any disruption.
16.4. TM shall not be liable in any way whatsoever for any loss or damage to any property or injury to any person howsoever caused, whether negligent or
otherwise arising out of any installation and/or configuration where such task is conducted by the Customer.
16.5. TM and/or its appointed contractor shall not be liable or responsible for any technical problem, loss, interruption or unavailability of the Service, or
other loss or damage suffered by the Customer which arises from or is caused by the Customer's equipment, whether connected to TM's equipment or
otherwise.
16.6. In the event the Customer requests for TM's appointed contractor to conduct further technical investigation for the purpose of identifying and/or
rectifying any problem arising from the Customer's equipment and TM's appointed contractor agrees to render such assistance, TM will not be involved or
responsible for any fees or charges for such additional support services which TM's appointed contractor may impose on the Customer. TM shall not be
liable or responsible for any loss or damage suffered by the Customer howsoever caused, whether negligent or otherwise arising out of the provision of
additional support services to the Customer and/or in relation to the Customer's equipment by any appointed contractor.
16.7. The Customer shall be solely responsible for the safety and security of the Customer's equipment. The Customer shall take all the necessary and
proper steps to prevent and avoid any abuse, misuse or exploitation of the Customer's equipment during the continuance of the Services. The Customer
further agrees to take the necessary and proper steps as may or may not be recommended by TM to ensure security of the Customer's equipment. The
necessary and proper steps may include, but not limited to conduct regular maintenance of security of the Customer's equipment.
16.8. The Customer hereby agrees to accept responsibility for all activities that run through the Customer's equipment whether or not authorized by the
Customer. Notwithstanding to the contrary, in the event TM discovers or has reasonable suspicion of any irregular and/or fraudulent activity being
conducted through the Customer's equipment, TM reserves the right to refuse service, terminate and/or suspend the Service in its sole discretion without
prior notice.

17. Lawful Purpose

The Customer shall only use the Service for lawful purposes. Transmission of any material in violation of any international, federal, state or local laws or
regulations is prohibited. These include, but shall not be limited to copyrighted material, material legally judged to be threatening or obscene, pornographic,
profane, or material protected by trade secrets. These also include links or any connection to such materials.

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18. Suspension of Service
18.1 Without prejudice to any other rights or remedies and notwithstanding any waiver by TM of any previous breach by the Customer, TM may suspend
the Service for a period determined by TM in its sole discretion in the event that: (a) any fee and/or payment due hereunder for the Service provided is not
settled in full on due payment date; (b) in the event the Customer fails to comply with the terms of this Agreement; (c) any scheduled or unscheduled
outages occur which cause interruption to the Service, including but not limited to maintenance of TM's equipment or systems;(d) the Customer provided
false or incomplete information to TM; (e) when the Customer become bankrupt or insolvent; (f) in any Force Majeure event; or (g) the Customer is in
breach of any rules, regulations, by laws, acts, ordinances; (h) termination/suspension of TM fixed line which leads to termination of broadband service. For
avoidance of doubt, any suspension or termination of the relevant Service shall not prejudice the right of TM to recover all charges, costs, and interests due
and any other incidental damages incurred thereto.
18.2 In the event of any suspension of the Service by TM in accordance with Clause 18.1(a) and Clause 18.1(b) hereof, TM may if it deems appropriate at
it sole discretion and upon such terms, as it deems proper reconnect the Service, in which event the Service and this Agreement shall continue in effect as
if the Service had not been suspended. TM shall have the right to impose on the Customer a reconnection fee at a rate as specified by TM from time to
time.
18.3 For the avoidance of doubt, the abovementioned suspension exercise shall not prejudice the right of TM to continuously bill the Customer for the
subscription fees and/or recover all other charges, costs, and interests due and any other incidental charges incurred during the period of suspension. In
the event of non-payment by the Customer and subsequent suspension of the Customer's Service by TM, the Customer will still be liable to pay the fees for
the Service during the period of suspension. Further where the Customer defaults in payment, TM may at its discretion charge the Customer a
reconnection fee for the Service at the rate stated in the Application Form or any other rate as may be prescribed by TM from time to time.

19. Internet Access Speed and Internet Usage

19.1. The Customer understand and acknowledges that the internet access speed for the broadbandService may be affected as a result of the following
factors: (a) location of website where users may experience lower speeds from some international websites; or (b) capacity of visited web server, in that,
some web servers cannot cope with huge traffic demand from users or do not have enough capacity or where download speed is restricted to ensure fair
level of service; or (c) network congestion as a result of network maintenance or outages or; (d) running multiple applications simultaneously like using
other applications such as Peer-to-Peer like Bittorent; or (e) accessing internet through WiFi that will cause slow speed than by wire; or (f) operating system
where some configuration of users' operating system may slow down internet performance.
19.2. The usage of Internet including but not limited to the capping of total usage of Internet access service for download and upload and fair level of usage
of the broadband Service is subject to TM's Fair Usage Policy (FUP)

20. Termination
20.1 Without prejudice to any other rights or remedies of the parties under this Agreement or at law, either party may terminate this Agreement, in the
event: (a) the other breaches any term, condition, undertaking or warranty under this Agreement and such breach shall remainunremedied for a period of
thirty (30) days after receipt of the written request to remedy the same; (b) the other becomes bankrupt or enters into any composition or arrangement with
or for the benefit of creditors or either party or allow any judgment against either party to remain unsatisfied for the period of twenty-one (21) days; or, (c)
any event of Force Majeure occurs as specified in Clause 31 hereof, which continues for a period of more than sixty (60) days.
20.2 Without prejudice to any other rights or remedies of TM under this Agreement or at law, TM may terminate this Agreement by giving the Customer
fourteen (14) days notice, in writing, if the Customer: (a) fails to comply with TM's policy(ies) and/or instruction(s) communicated to the Customer, in writing;
or (b) is in breach of any provision under Communication and Multimedia Act, 1998 or any other rules, regulations, by-laws, acts, ordinances or any
amendments to the above.
20.3 Notwithstanding the above, TM may terminate the Service under this Agreement immediately, without penalty, if: (a) the Customer fails to make
payment of fees, Charges and/or any sum due to TM within the stipulated time. Notwithstanding the termination by TM, the Customer shall remains liable
for all fees due and owing to TM during the Minimum Subscription Period; (b) the Customer fails to comply with the terms of this Agreement, and TM, in its
sole discretion is of the opinion that such breach shall not be tolerated and shall not fall under provision of Clause 20.1 (i) above; and/or, (c) the Customer
provided false or incomplete information to TM.
20.4 Such termination, as hereinbefore mentioned in Clauses 20.2 and 20.3, shall not prejudice the right of TM to recover all charges, costs, and interests
due and any other incidental damages incurred thereto.
20.5 This Agreement may be terminated by either party upon thirty (30) days written notice to the other party. Cancellation or unilateral termination by
Customer for any reason whatsoever shall only be done by Customer in person at any TMpoint outlet. In the event that the Customer wish to terminate
their current services, TM will not guarantee that any prior service will be provided.

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21. Disclaimer
21.1. The Service is provided on an "as is" basis. TM makes no warranty of any kind, either expressed or implied, and expressly disclaims all implied
warranties, including, but not limited to warranties of accuracy of the Service and/or the Leased Equipment for a particular purpose of the Customer.
21.2. TM shall not be liable to the Customer for any direct and incidental loss, cost, claim, liability, expenses, demands or damages whatsoever (including
any loss of profits, loss of savings or incidental or consequential damages), arising out of the Customer's failure or inability to use such Leased Equipment
provided by TM hereunder. TM's liability (if any) is limited to restore and if necessary to replace the Leased Equipment if TM decides that the Leased
Equipment is not in working conditions or faulty not due to the Customer's act or omission.

21.3. TM shall not be liable in the event that the Customer's own equipment and/or other devices is damage due to Force Majeure Event including but not
limited to floods, fire and lightning strike while using the Service. TM's liability (if any) during installation and/or restoration of any reported faulty of the
Leased Equipment shall not cover the wiring or cabling connecting the Leased Equipment or the Customer's equipment and the building management
corporation or the building owner power house.
21.4. TM shall not be liable to the Customer for any loss or any damages sustained by reason of any disclosure, inadvertent or otherwise in any information
concerning the User Account particulars.
21.5. While every care is taken by TM in the provision of the Service, TM shall not be liable for any loss of information howsoever caused whether as a
result of any interruption, suspension, or termination of the Service or otherwise, or for the contents accuracy or quality of information available, received or
transmitted through the Service.
21.6. The Customer shall be solely responsible, and TM shall not be liable in any manner whatsoever, for ensuring that in using the Service all applicable
laws, rules and regulations for the use of any telecommunications systems, service or equipment shall be at all times complied with.
21.7. The Customer is not entitled to make any claim against TM for any damages or accidents caused to the Customer by a high capacity electrical
current (which is not produced at TM's premises) brought to the Customer's Premises through the Internet Medium of Access. However, TM will take all
reasonable measures to avoid damages and accidents arising from this Clause.

22. Indemnity
22.1. The Customer undertakes and agrees to indemnify, save and hold harmless TM at all times against all actions, claims, proceedings, costs, losses
and damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or death, bodily injury or
property damage howsoever arising which TM may sustain, incur or pay, or as the case may be, which may be brought or established against TM by any
person including a company or corporation whomsoever arising out of or in connection with or by reason of the operation, provision or use of the Service
and/or safety and security of Customer's equipment under and pursuant to this Agreement and which are attributable to the act, omission or neglect of the
Customer, his servants or agents.
22.2. TM shall use its best endeavours to ensure the continuity and efficiency of the Service at all times but shall not be liable for any loss, damage,
consequential or otherwise, arising out of any failure of the Service caused unless such default, error, omission or loss is due to the willful neglect or fault of
TM. Notwithstanding the aforementioned, the extent of TM's liability shall be limited to correcting the failure of the Service only.

23. Confidential Information

Save and except with the prior written consent of the other Party, either Party shall not at any time communicate to any person any confidential information
disclosed to him for the purpose of the provision of the Service or discovered by him in the course of the provision and performance of the Service. For the
avoidance of doubt, TM may disclose any confidential information in regards to this Agreement to Telekom Malaysia Berhad and its affiliates in its ordinary
course of business and/or on need to know basis as the case may be.

24. Compliance with applicable laws

The Customer shall comply with and not to contravene any and all applicable laws and regulations of Malaysia relating to the Service or otherwise,
including but not limited to Communication and Multimedia Act 1998 and its subsidiary legislation, other Acts of Parliament, local by-laws, rules and
regulations issued by relevant government bodies and/or authorities.

25. Variation
TM shall reserves the right to amend the terms and conditions herein contained and/or the specific terms at any time and the Customer shall be bound by
the amended terms and conditions. Notice of the amendment may be given by TM to the Customer in such manner as TM deems appropriate.

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26. Severability
If any provision herein contained should be invalid, illegal or unenforceable under any applicable law, such provision shall be fully severable and this
Agreement shall be construed as if such illegal or invalid provision had never comprised a part of this Agreement and the legality and enforceability of the
remaining provisions of this Agreement shall not be affected or impaired in any way.

27. Assignment
The Customer shall not assign any of his rights or obligations under this Agreement to any other person whatsoever except with prior written approval of
TM. TM may assign or novate this Agreement or any part thereof to anybody corporate which is a parent company, subsidiary or related company of TM
and consent for the abovementioned is hereby given by the Customer.

28. Binding on Successors

These terms and conditions shall binding upon the successors,executors, administrators, personal representatives and assign of the Customer and upon
the substitute and assigns of TM.

29. Indulgence and waiver

29.1. No delay or indulgence by TM in enforcing any term or condition of this Agreement or granting of time by TM to the Customer shall prejudice the
rights or powers of TM under this Agreement or at law.
29.2. Failure by TM to exercise any part or all of its rights under the terms and conditions of this Agreement or any partial exercise shall not act as a waiver
of such right nor shall any waiver by TM of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.

30. Notice
All notices, requests or other communications required or permitted to be given or made hereunder shall be in writing and delivered either by hand, or sent
by prepaid registered post or legible telefax addressed to the Party at his address set out in the application form for the Service or to such other address or
facsimile number as any Party may from time to time duly notify to the other Party. Such notices, requests or other communications shall be deemed to
have been given by facsimile immediately after transmission thereof or if sent by post, forty-eight (48) hours after posting.

31. Force Majeure

Neither party shall be liable for any breach of this Agreement arising from cause beyond its control including but not limited to Acts of God, insurrection of
civil disorder war or military operations, national or local emergency, acts or omissions of government, highway authority or other competent authority,
industrial disputes of any kind (whether or not involving either party's employees), fire, lightning, explosion, flood, subsidence, inclement weather, acts or
omissions of persons or bodies for whom neither party is responsible or any other cause whether similar or dissimilar outside either party's control. The
parties hereby agree that either party may terminate this Agreement, by giving fourteen (14) days notice to the other party, in the event that the Force
Majeure event which has occurred prevents either party from performing and/or continuing its obligations for more than a period of sixty (60) days.

32. Governing Law

This Agreement shall be governed and construed in accordance with the laws of Malaysia.

33. Costs and Taxes

33.1 The Customer shall bear the stamp duty on this Agreement.
33.2 Any cost incurred in relation to preparation and legal vetting of this Agreement shall be borne by the Parties respectively.
33.3 The Customer shall bear all Government taxes, service tax, levies and other costs imposed by law in relation to the provision of the unifi Service by
TM. In particular, where Service Tax ("ST") is applicable to TM as the supplier under this Agreement, TM is entitled to charge the ST payable to the
Government on the Service and/or any TM services or equipment supplied to the Customer.
33.4 If TM is liable for GST as contemplated by Clause 33.3 then: TM shall: (i) provide to the Customer information that may be reasonably required to
establish its liability for GST; and (ii) provide such information and documents as may reasonably be required by the Customer to enable the Customerto
claim an input tax credit under the law applicable to GST; and (iii) where a taxable supply has been made and consideration charged but the applicable
GST has not been charged, the increase in the consideration required by clause 33.3 shall be paid by the Customer. If the fees, charges, damages or any
other monies due hereunder by the Customer to TM shall be required to be recovered through any process of law, or if the said monies or any part thereof
shall be placed in the hands of solicitors for collection, the Customer shall pay (in addition to the said monies) TM's solicitors fees and any other fees or
expenses incurred in respect of such collection as may be determined by the Court of Law.

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34. Customer's Warranties and Acknowledgement
34.1 The Customer hereby warrants that: (a) he has the legal capacity to enter into this Agreement and is not a minor; and (b) if the Customer is a body
corporate, it has the required corporate authority to enter, execute and be bound by theterms and conditions of this Agreement.
34.2 The Customer acknowledges that: (a) he has read and fully understood all the terms and conditions herein upon signing the Application Form and
agrees to bebound by the same upon TM accepting the application; (b) the details and documents provided to TM together with the Application Form are
true, genuine and contain the latest information and allows TM to conduct independent verification of the same with any organization or body.
34.3 Notwithstanding the above, TM shall reserves the right to reject the application or require the Customer to furnish further details or documents as TM
deems fit and necessary without assigning any reason whatsoever.
34.4 The Customer further acknowledges and agrees that: a) It is TM's policy to use the Customer's data and personal information acquired through the
registration process or through the Customer's use of TM's products and services for its business purposes; b) TM may use the Customer's personal
information for the internal purposes of customizing advertisements and content on the website(s) and TM's partner sites, providing information to the
Customer of other products and services available from TM and its affiliate, processing and fulfilling Customer request for products and services,
responding to Customer enquiries, conducting research for improvement of the Service and statistical analysis and the general operation and maintenance
of the Service and its related website(s); c) TM will disclose the Customer's personal information if required to do so by law or in good faith, if such action is
necessary to: (i) comply with any law enforcement agency, court orders or legal process; and/or (ii) protect and defend the rights or property of TM and its
users.

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C. ADD-ONS TERMS AND CONDITIONS
Specific terms applicable for the relevant Add-Ons are available for viewing at unifi.tm.com.my

D. TERM AND CONDITIONS FOR WIRELESS HOME PHONE (WHP) ON LTE NETWORK
1. The Wireless Home Phone (WHP) ("Service") is open for subscription to all TM's existing standalone DEL customers(with maximum 2 line per account in
the same installation address) that resides at selected copper area within TM LTE coverage only.
2. The eligibility of the Service is subject to LTE network availability and signal strength during installation.
3. Customer's account at the time of subscription to the Service must be Active and Not Blacklisted. If customer DEL account is being suspended,
customer is advised to make necessary payment/ arrangement for settlement before subscribing to the Service.
4. Customer further acknowledges that TM may block Customer’s usage of the Service once the credit usage has reached its limit.
5. The Service is open for DEL in consumer and business segment.
6. Upon subscription to the Service, customer will be migrated from copper to 4G LTE network.
7. By subscribing to the Service, customer is able to maintain existing plan and features of the DEL package with the convenience of keeping the original
phone number.
8. By subscribing to the Service, Customer's telephony contract will then be refreshed for another twelve (12) months starting from the Service's completion
of installation date. Any termination within the twelve (12) months Service contract, will be subjected to a penalty base on the fees of the remaining
months of the Service and Service rental (where applicable).
9. The WHP box comes with twelve (12) months manufacturing warranty for manufacturing fault/defect only. TM's liability herein and customer sole and
exclusive remedy shall be limited to labour, repair and material cost and shall not cover any repair or replacement and associated cost as a result of fault
or negligence on the part of the Customer or any third party. In any case TM equipment fault, Customer need to report such fault at TMpoint or TM
Contact Centre. Any TM equipment replacement or repair within or beyond warranty needed due to act, negligence or default of customer or any third
party shall be at customer's cost.
10.Once the WHP has been successfully installed at customer's premise, customer is advised not remove the original sim card or replace with other
provider's sim card. At the same time, please ensure not to remove the WHP box to other designated area, as the same would affect customer's
enjoyment to the Service.
11.Customer shall be responsible for the safety and security for Wireless Home Phone Equipment (the box) supplied by TM.
12.Customer not able to use TM Home Prepaid, Fax services and POS (Credit card terminal) or hotline features to this Service.
13. Once migrated to the Service, customer is UNABLE TO:
a. Add on unifi home broadband to the service
b. Return to copper network
c.Maintain their telephone number if upgraded to unifi home broadband (fiber)
14.The customer shall be responsible to ensure his/her readiness for installation of the Service.
15.For faulty of sim card, customer need to go to TMpoint to get sim card replacement.
16.This terms and conditions of the Service shall be in addition and be read together with existing terms and conditions for existing DEL. In the event of
inconsistency between the terms for WHP, this terms on Service shall prevail.

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CAMPAIGN TERMS & CONDITIONS
unifi Your World Campaign

These Specific Terms and Conditions for unifi Your World Campaign (“Specific Campaign T&C”) shall be read together with the General Terms and
Conditions for unifi Home (“unifi Home T&C”), as available at www.unifi.com.my (subject to further changes, at TM’s absolute discretion, without prior notice
to Customer) and unifi Mobile Postpaid (“unifi Mobile Postpaid”) terms & conditions available at https://unifi.com.my/mobile/postpaid/tnc.html. By
participating in the Campaign, Customers are deemed to have read, understood and agree to be bound by the terms and conditions herein and further
agree that any decision by TM in relation to every aspect of the Campaign, shall be final, binding and conclusive.

1.GENERAL
a) Unifi Your World Campaign (“Campaign”) is brought to you by Telekom Malaysia Berhad (“TM”). The Campaign period is held from 24th August 2020
until further notice by TM (“Campaign Period”). However, TM may, at its sole and absolute discretion ends or extends the Campaign Period without prior
notice to Customer.
b) The Campaign is exclusively offered to NEW and Existing TM customer(s) who subscribe to selected unifi Home plans namely unifi 30Mbps, unifi
100Mbps, unifi 300Mbps, unifi 500Mbps and 800Mbps with unifi TV content and unifi Mobile Postpaid in one bundle with more discount (“Campaign
Package”) with 24 months commitment period via any of TM sales channel through TMpoint, TM Sales Center, TM Reseller, TM Authorized Dealers or at
unifi portal via www.unifi.com.my.
c) For unifi Home subscription and registration, Customer will be required to perform biometric verification while for online registration via unifi portal,
Customer is required to upload the supporting documents needed such as copy of identity card.
d) The twenty-four (24) months contract obligation for this offering will deemed to begin upon successful installation of the unifi broadband at customer’s
resident.
e) “You” or “Customer” shall mean the customers who subscribed to unifi plans during the Campaign.
f) “TM” shall mean Telekom Malaysia Berhad.
g) “Total Convergence Plan” shall mean the bundle discount which offers combination of unifi Home, unifi TV and unifi Mobile Postpaid at a better
discounted value to Customers.
h) New Customer under the Campaign is entitled to enjoy thirty (30) days free trial for unifi Home and unifi TV or unifi Home only based on the Campaign
Promotion in Clause 2.
i) The thirty (30) days free trial is not inclusive of unifi MobilePostpaid and any additional add-ons purchase on top of this Campaign. The payment for any
additional add-ons on top of this Campaign will run as usual in Customer’s monthly bill. Unifi TV and unifi TV fee waiver will be reflected on customer’s first
month bill.

2.CAMPAIGN PROMOTIONS
2.1 Total Convergence Plan
a) Unifi Home, unifi TV & unifi Mobile Postpaid is available for unifi packages from 30Mbps, unifi 100Mbps, unifi 300Mbps, unifi 500Mbps and unifi
800Mbps which comes together with unifi Mobile Postpaid and unifi TV ( Ultimate pack).
b) Customer will enjoy the benefits of Total Convergence plan as below:
i. Discounted unifi Home
ii. Discounted unifi Mobile Postpaid 99 @RM59 (RRP RM79)
iii. 600 minutes talk time to all mobile and fixed lines nationwide for 100Mbps, 300Mbps, 500Mbps and 800Mbps. Beyond :
• Free calls from fixed to fixed
• RM0.10 from fixed to mobile
iv. Unifi Plus box with over 70+ premium live TV channels
v. Access to unifi playTV app of up to five (5) devices
vi. Complimentary access to Viu & Yuppflix for six (6) months for 300Mbps, 500Mbps and 800Mbps
c) The discount of unifi Home will be removed when Customer terminate Total Convergence Plan either unifi Mobile Postpaid or unifi Home . Customer
subscription shall revert to the commercial rate available at the time of request.
d) Early termination charges on unifi TV and unifi Home is applicable should termination is requested during contract period.
e) Customer must ensure the unifi Mobile Postpaid is active in order to continuously enjoy the benefits of discounted price under this Total Convergence
Plan.
f) The registration of unifi Mobile Postpaid and unifi Home must be under the same account holder ( i.e: same NRIC, Army ID, Police ID, Passport) to
continuously enjoy the benefits of the discounted price.
g) Customer will enjoy the unifi Mobile Postpaid at RM59 upon activation of unifi Home and this amount will be reflected in the unifi Mobile Postpaid bill on
the following month. The unifi Mobile postpaid must be activated within 30 days, otherwise the discount of unifi Home will be removed as per described in
(c). TM is not accountable if there is delay in the activation of unifi Home due to technical limitation, delayed installation etc. In any case where unifi Home
is not installed due to any reason, Customer will not enjoy unifi Mobile Postpaid discounted price at RM59 per month.
h) More details of unifi Mobile Postpaid offering is available at unifi.com.my/mobile/postpaid/tnc.

Existing unifi Mobile Postpaid Customer

Existing unifi Mobile Postpaid Customer is eligible to apply for Total Convergence Plan where Customer may retain their current line number.

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Existing unifi Home Customer
a) Existing unifi Home Customer who subscribe to Total Convergence Plan shall enjoy the discounted price under this Campaign BUT NOT inclusive of
other promotions under this Campaign such as thirty (30) days free trial of unifi broadband and content
b) The bundle discount under Total Convergence Plan can be enjoyed by existing unifi Home Customers if they apply to Total Convergence Plan with
refresh contract
c) Existing unifi Home Customer who subscribed to unifi Home with unifi plus box packages and upgrade to Total Convergence Plan with unifi plus box,
will carry/remain their current unifi plus box. Customer will not be given new unifi plus box.
d) Existing unifi Home Customer who subscribed unifi Home with Mesh Wi-Fi Deco M4 packages and move to Total Convergence Plan with Mesh Wi-Fi
Deco M9 Plus, will be given new Mesh Wi-Fi Deco M9 Plus. The current Mesh Wi-Fi Deco M4 device will remain with Customer.
e) Existing unifi Home Customer with additional purchase of unifi plus box device and Mesh Wi-Fi device who upgrade to Total Convergence Plan with
any plan under the Plan which comes with unifi plus box device and/or Mesh Wi-Fi, will remain as additional purchase under the Total Convergence Plan .
Customer will be given the new Plan device(s) under the Total Convergence Plan.
f) In the event the Customer terminate their unifi Home, discount on unifi Mobile Postpaid will be removed and vice versa. Customer will not be entitled to
their previous package prior their subscription to Total Convergence Plan and the price will revert to the commercial rate available at the time of such
request.

2.2 unifi Home and unifi TV Plan

a) unifi Home and unifi TV Plan is available for unifi packages from unifi 300Mbps, unifi 500Mbps and unifi 800Mbps.
b) Customer under the Campaign Plan will enjoy any of the following benefits as below:
i. unifi TV Ultimate Pack with Free unifi Plus Box
ii. Access to unifi playTV app of up to five (5) device.
iii. Complimentary access to Viu and Yuppflix for six (6) months for 300Mbps, 500Mbps and 800Mbps
iv. 600 minutes talk time to all mobile and fixed lines nationwide. Beyond :
• Free calls from fixed to fixed
• RM0.10 from fixed to mobile
v. Access to unifi playTV app (free to air channel) up to 5 devices
c) Existing unifi Home customer who subscribe to any of the Total Convergence Plan shall enjoy the discounted price under this campaign BUT NOT
inclusive of other promotions under this campaign such as thirty (30) days free trial of unifi Home and TV.
d) Existing unifi Home Customer who subscribe to unifi Home bundle with unifi plus box packages, then upgrade to Total Convergence Plan with unifi
plus box, will carry/remain their current unifi plus box. Customer will not be given new unifi plus box.
e) Existing unifi Home Customer who subscribe to unifi Home bundle with Mesh Wi-Fi Deco M4 packages who upgrade to Total Convergence Plan with
Mesh Wi-Fi Deco M9 Plus, will be given new Mesh Wi-Fi Deco M9 Plus. The current Mesh Wi-Fi Deco M4 will remain with the Customer.
f) Existing unifi Home customer with additional purchase of unifi plus box device and Mesh Wi-Fi device who upgrade to Total Convergence Plan which
comes with unifi plus box device and/or Mesh Wi-Fi, will remain as additional purchase under the Plan. Customer will be given new Plan device under
Total Convergence Plan.

2.3 unifi Home Only Plan

a) unifi Plan only Plan is available for unifi packages from 30mbps, 100mbps and unifi Lite (formerly known as Streamyx). New Customer under the
Campaign is entitle to enjoy thirty (30) days free trial.
b) The thirty (30) days free trial is not inclusive of any additional add-ons purchase on top of this Campaign. The payment for any additional add-ons on top
of this plan will run as usual in Customer’s monthly bill. The unifi Home and unifi TV fee waiver will be reflected on customer’s first month bill.
c) unifi 100Mbps Customer will be entitled for a 600 minutes call plan in the unifi Home plan.
d) Existing unifi Home customer who subscribe to any of the Total Convergence Plan shall enjoy the discounted price under this Campaign BUT NOT
inclusive of other promotions under this Campaign such as thirty (30) days free trial of unifi Home.

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3. CAMPAIGN SUBSCRIPTION

a) This Campaign is open to all Malaysia citizen, foreigners and permanent resident of Malaysia with minimum age of eighteen (18) years old at the time of

such subscription.

b) For any unifi Campaign package application submitted by the customer without verification of MyKad Reader, an upfront payment of RM100 (for

Malaysian citizen) and RM500 (for foreign customer who resides in Malaysia or a permanent resident of Malaysia) will be imposed and is payable within ten

(10) days effective from the unifi activation date. The upfront payment will be reflected on customer’s second month bill.

c) Customer who subscribe to any of this Campaign offerings during the Campaign Period but installation is later than the Campaign Period will still be

qualified to enjoy the Campaign discounts and benefits with the condition that the unifi package installation is completed within fourteen (14) days from the

expiry of the Campaign Period.

d) By subscribing / purchase bundle of Unifi-Plus-Box, Customer hereby agrees that Unifi Plus box will be delivered via our TM Unifi installer. More details

of Unifi Plus box is available in Unifi Plus Box terms and condition.

e) By subscribing / purchase bundle of Mesh Wi-Fi, Customer hereby agrees that Mesh Wi-Fi is provided by TP-Link and will be delivered via TP-Link

appointed delivery partner within 5-7 working days. Customer is advised to perform self-installation with Mesh Wi-Fi by downloading TP-Link Deco apps for

configuration and manuals. More details of Mesh Wi-Fi is available in Mesh Wi-Fi terms and condition.

f) By subscribing / purchase bundle of unifi Mobile Postpaid , customer hereby agrees that terms under unifi Mobile Postpaid including unifi Mobile Postpaid

99 Promotion campaign. More details of unifi Mobile Postpaid is available in unifi Mobile Postpaid terms and condition

https://unifi.com.my/mobile/postpaid/tnc.html

4. CHANGE OF PLAN

a) Any movement and/or upgrade of unifi package with unifi Plus Box and or Mesh Wi-Fi Deco M9 Plus to unifi package without unifi Plus Box or Mesh Wi-

Fi within contract period IS NOT ALLOWED. By removing unifi Plus Box or Mesh Wi-Fi Deco M9 Plus from your unifi plan, customer will be charged a

penalty of remaining months of the unifi Plus Box and downgrade fee on Mesh Wi-Fi Deco M9 Plus.

b) Any movement or and/or upgrade of unifi Mobile Postpaid plan beyond the eligible plan is NOT ALLOWED.

c) Upon subscribing to the unifi plan during this Campaign, any change of plan can only be done under the following situation: -
• For the plan that comes with Ultimate Pack, unifi Plus Box and Mesh Wi-Fi Deco M9 Plus, any upgrade and/or change of plans is only permitted to
any other plans with higher speed that comes together with Ultimate Pack, unifi Plus Box and Mesh Wi-Fi Deco M9 Plus.

5. CHARGES AND BILLING

a) Customer who subscribe to any packages under this campaign will get two (2) separate bill for the monthly bill cycle:-

i. unifi bill consist of the monthly fee of unifi Home and unifi TV ; and

ii. unifi mobile bill

b) Customer will need to make separate payments accordingly to your subscriptions and is subject to different credit limit.

6. TERMINATION

a) In the event of termination of any element of Total Convergence Plan (i.e: unifi Broadband , unifi Mobile Postpaid, unifi TV) will result to :

i. unifi Home : Customer will no longer entitled to discounted Unifi Home

ii. unifi Mobile Postpaid: The Unifi Mobile Postpaid 99 Plan will revert to RM79 price per month on the following month upon termination.

b) unifi Home Customer who wish to cancel/terminate their subscription must request for service termination at TMpoint within 30 days from service

activation date.

c) For the purpose of termination within the thirty (30) days free trial of this Campaign, Customer shall return all three (3) or four (4) device(s) according to

the campaign plan including the modem, Broadband Termination Unit (BTU), unifi Plus Box and Mesh Wi-Fi Deco M9 Plus to the nearest TMpoint. All

equipment must be returned in a good condition together with the box, cable and other accessories received during installation. Any failure in doing the

above will be chargeable with RM500 as penalty.

d) All equipment upon installation should be return only within 30days free trial termination. If unifi account terminated beyond 30 days trial , the equipment

belongs to customer accept for BTU

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e) The checklist for the purpose of equipment return is as follows:-
1. 30Mbs - 100Mbs
• WiFi Router (RG)
• Modem (BTU)
2. 300Mbs
• WiFi Router (RG)
• Modem (BTU)
• unifi Plus Box Box (black color)- 1 unit
• Packaging- 1 unit
• Remote control – 1 unit
• AAA Batteries -2 units
• Power Adapter – 1 unit
• Audio/Video Cable – 1 unit
• Ethernet Cable – 1unit
• HDMI cable – 1 unit
3. 500Mbs - 800Mbs
• WiFi Router (RG)
• Modem (BTU)
• unifi Plus Box Box (black color)- 1 unit
• Packaging- 1 unit
• Remote control – 1 unit
• AAA Batteries -2 units
• Power Adapter – 1 unit
• Audio/Video Cable – 1 unit
• Ethernet Cable – 1unit
• HDMI cable – 1 unit
• Mesh Wi-Fi Deco M9 Plus

f) The termination of unifi Mobile Postpaid need to be requested separately via online chat at unifi website or walk-in to TMPoint only. Campaign Plan

discount will be removed completely for any services terminated during the contract period under the Campaign.

g) Customers who subscribed to any Value Added Services who wish to terminate the services will be imposed with the early termination fee based on the

remaining months fee.

h) unifi Lite customers who wish to cancel their subscription must request for service termination and return the modem at TMpoint within 30 days from the

service activation date. Failing to do so, customer will be charged RM350 as penalty.

i) Customer is not allowed to terminate the Campaign plan and sign-up unifi service with the same installation address again within the campaign period.

j) Upfront payment will be refunded for application submitted by the customer without verification of MyKad Reader.

k) RM20 mobile discount will be removed immediately for any termination of unifi Home.

7. RELOCATION

In the event that Customer requests for and/or informs of relocation of premise, the following conditions shall apply: -

i. If the relocation happens within thirty (30) days after successful installation of the broadband, the Customer is entitled to enjoy unifi Home waiver;

ii. If Customer relocation happens during a period exceeding more than thirty (30) days after successful installation of unifi Home , the Customer shall not

be entitled to enjoy unifi Home fee waiver.

8. MESH WI-FI INSTALLATION & AFTER SALES SERVICE

a) Customer is advised to perform self-installation with Mesh Wi-Fi by downloading TP-Link Deco apps for configuration and manuals.

b) Any after sales support with regards to Mesh Wi-Fi, customer requires to contact TP-Link directly via:
• TP Link Contact Technical Support:
• Toll Free: 1800 22 8887 / 03-2141 4358 (Mon - Sun, 10am - 7pm)
• Warranty & RMA support: 03-2141 4358 (Mon - Sun, 10am - 7pm)
• E-mail: support.my@tp-link.com (Mon - Sun, 10am - 7pm)
• Sales E-mail: request.malaysia@tp-link.com
• Website: www.tp-link.com.my
c) If any request on the first time on-site Mesh Wi-Fi installation by unifi Elite team, customer will be charged RM120 and this charge will be reflected in
unifi’s monthly bill.

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9. VARIATION

a) TM reserves the right to withdraw, cancel, suspend, extend or terminate the offering earlier either in whole or in part and further reserves the right to

vary, supplement, delete, amend or modify any of the terms and conditions from time to time without prior notice for the Campaign.

b) This terms and conditions are governed by the Malaysian law and the courts in Malaysia have exclusive jurisdiction.

10. CONFIDENTIALITY

a) Any personal data provided by the Customer to TM in connection with the Campaign shall be kept confidential. The Privacy Notice of TM shall apply. For

reference, please visit https://unifi.com.my/mobile/postpaid/assets/doc/Privacy%20Statement.pdf

11. ACCEPTANCE OF TERMS

a) TM reserves the right to withdraw, cancel, suspend, extend or terminate the offering earlier either in whole or in part and further reserves the right to

vary, supplement, delete, amend or modify any of the terms and conditions from time to time without prior notice for the Campaign.

b) Except for the specific terms and conditions for the Campaign stated herein, all other terms and conditions for unifi Home, unifi Mobile Postpaid and

General Campaign terms and conditions shall continue to apply.

c) Further enquiries relating to the Campaign can be channeled to TM Live Chat at unifi.com.my/chat, tweet us @helpmeunifi, message us at

facebook.com/weareunifi for assistance or visit any TMpoint outlets nationwide.

[End of Terms and Conditions]

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