Republic of the Philippines

Department of Education
National Capital Region
DIVISION OF CITY SCHOOLS – MANILA
Manila Education Center Arroceros Forest Park
Antonio J. Villegas St. Ermita, Manila

ICT – CSS 9
Getting to Know
Your Computer

Quarter 1 Week 4 Module 4

Common Competencies: Performing Computer Operations
Learning Objective: Plan and prepare for task to be undertaken
HOW DO YOU USE THIS MODULE?

Before starting the module, I want you to set aside other tasks that will
disturb you while enjoying the lessons. Read the simple instructions below to
successfully enjoy the objectives of this kit. Have fun!

1. Follow carefully all the contents and instructions indicated in every page of
this module.
2. Write on your notebook the concepts about the lessons. Writing enhances
learning, that is important to develop and keep in mind.
3. Perform all the provided activities in the module.
4. Let your facilitator/guardian assess your answers using the answer keycard.
5. Analyze conceptually the posttest and apply what you have learned.
6. Enjoy studying!

PARTS OF THE MODULE

1. Expectations - These are what you will be able to know after completing the
lessons in the module.
2. Pre-test - This will measure your prior knowledge and the concepts to be
mastered throughout the lesson.
3. Looking Back to your Lesson - This section will measure what learnings
and skills did you understand from the previous lesson.
4. Brief Introduction- This section will give you an overview of the lesson.
5. Activities - This is a set of activities you will perform with a partner.
6. Remember - This section summarizes the concepts and applications of the
lessons.
7. Check your Understanding- It will verify how you learned from the lesson.
8. Post-test - This will measure how much you have learned from the entire
module.

2
 LESSON 2: PERFORMING
COMPUTER OPERATIONS
EXPECTATIONS:

1. Determine requirements of task in accordance with the required output.

2. Select appropriate hardware and software according to task assigned and
required outcome.
3. Plan a task to ensure that OHS guidelines and procedures are followed.
4. Follow client-specific guidelines and procedures.
5. Apply required data security guidelines in accordance with existing
procedures.

PRE – TEST

Identify what is being described in the sentence. Write only the letter of the correct
answer on the space provided.
________1. Occupational health and safety standards are in place to mandate the
removal, reduction, or replacement of job site hazards.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________2. A process of identifying what is known, what is needed, what problem
might occur and who will be the right person for the task.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________3. The physical and tangible components of a computer.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________4. The intangible components of a computer that allows the computer
hardware to work.
A. Hardware C Software
B. Occupational Health and Safety D. Task Identification
________5. Devices used to input/enter data and information to the computer.
A. Input devices c. Processing device
B. Output devices D. Storage devices
________6. Devices that display results of the processed data that was entered using
input devices.
A. Input devices c. Processing device
B. Output devices d. Storage devices

3
________7. Hardware devices used for storing information from the computer.
A. Input devices C. Processing device
B. Output devices D. Storage devices
________8. A device responsible for processing raw data in the computer.
A. Input devices C. Processing device
B. Output devices D. Storage devices
________9. Computer software that refers to the files and programs that make up
your computer's operating system.
A. Application software c. System software
B. Preventive software D. Utility software
________10. Computer software that refer to programs designed for the computer
users.
A. Application software C. System software
B. Preventive software D. Utility software

LOOKING BACK TO YOUR LESSON:

Identify what is being described in the sentence. Write only the LETTER of the
correct answer on the space provided.

_____1. What do you call the party that supplies goods or services?
A. Co-worker B. Customer C. Suppliers D. Supervisor
_____2. Which of the following refers to an individual or business that purchases
another company's goods or services?
A. Co-worker B. Customer C. Suppliers D. Supervisor
_____3. Which of the following refers to a marketing term that measures how products
or services supplied by a company meet or surpass a customer’s
expectations?
A. Co-workers feedback C. Customer satisfaction
B. Customer feedback D. Suppliers feedback
_____4. What do you called the information coming directly from customers about the
satisfaction or dissatisfaction they feel with a product or a service?
A. Co-workers feedback C. Customer satisfaction
B. Customer feedback D. Suppliers feedback
_____5. Which of the following is part of a company’s quarterly performance
management system that encourages open communication and growth?
A. Co-workers feedback C. Customer satisfaction
B. Customer feedback D. Suppliers feedback

4
 BRIEF INTRODUCTION:

Identifying the task, the problem, the materials, tools and equipment needed
is important in accomplishing the required output based on the standard.In this
module, you will learn the different hardware devices. Hardware devices are the
physical components of a computer while software are the intangible components
that allows the computer to work. Furthermore, you will find out that Occupational
Health and Safety will help students/employees to work safely in their respective
workplace. Safety comes first.

TOPIC: TASK IDENTIFICATION

Objectives:
1) Understand what task identification is.
2) Plan the requirements of task.
3) Prepare the needed tools, materials, and equipment needed.

LEARNING CONTENT
Task Identification is a process of identifying what is known, what is needed, what
problem might occur and who will be the right person for the task.
Planning Stage:
1) Assess yourself if you have a prior knowledge related to the task.
2) Ask other members/co-workers what they know about the task.
3) Identify what is needed (information, tools and materials) in accordance with
the required output.
a. List down all the information needed in accomplishing the task.
b. List down all the tools and materials needed.
4) Think of possible problem that might occur through the process and think of
ways to overcome these problems.
a. List down possible problems that might occur.
b. List down possible solution to the problems.
5) Assign the task to a member/co-worker that is most qualified to do the job.

Preparing Stage:
1) Prepare yourself and gathered all your prior knowledge related to the given
task.
a. Mentally you should be ready. Presence of mind is important in working
with computer.
b. Physically you are fit to do the job.
2) Familiarize yourself with the workplace. Make sure it is neat and conducive to
the task given.
a. Know your work area/workspace.
b. Know where the cabinets for the tools, materials and equipment.

5
 c. Make sure your workspace is clean, in order, for you to work productively
and safely.
3) Prepare the tools, materials, and equipment needed in accordance to given
task.
a. Make a list of materials, tools and equipment.
b. Gather all the necessary tools, materials and equipment needed.
Source: http://www.gsn.org/web/webproj/define/develop/develop2.htm

Task Identification Sample Form:

TASK IDENTIFICATION

Date: ___________________________
Work Area: _________________________ Work Area Supervisor:_____________
Time
Days Person Needed to
Task Description Frequency
Responsible Complete
Sun M T W TH F Sat the Task

The parts of the task identification form are as follows:

1. Date–Write the date you accomplish the form (month, day and year).
2. Name of the Work Area–Write the area you were assigned to work.
3. Name of the Work Area Supervisor – Write the name of the immediate
supervisor in your work area/workplace.
4. Task Description–Write a brief description of the nature of your work/task.
5. Frequency – Write how often you are doing the task.
6. Days of the Week – Check the day/s that the worker has been doing the
task.
7. Person Responsible–Write the name of the person assigned in the task.
8. Time Needed to Complete the task – Write the specific Date (month, day,
year) needed to complete the task and meet the required output.
Source:
Sample Task Identification form, https://ecommons.cornell.edu/handle/1813/36921

6
ACTIVITY 1 - Self Assessment
Write your and other members of your family’s prior knowledge about
computer. What are the things you and other family members know/experience
related to computer operations?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

ACTIVITY 2 - Identifying materials, tools and equipment

At home, look around you. List down materials, tools, and equipment that
readily available at home that you might use in computer operation in the future.

Materials: Tools: Equipment:

1. _____________
2. _____________
3. _____________
4. _____________
5. _____________
1. _____________
2. _____________
3. _____________
4. _____________
5. _____________
1. _____________
2. _____________
3. _____________
4. _____________
5. _____________

REMEMBER:

Bear in mind, task identification is essential before working. It will lead you on
the right track. First is to plan, identify what is known, what is needed, what are
the possible problem that you might encounter and who is the right person to the
job. Then, you need to prepare all the necessary information needed, materials,
tools and equipment. After thorough planning and preparation, you may start
performing the job/work to meet the required output.
7 to keep track of the tasks given to
Accomplish the task identification form
employees/workers.
 CHECK YOUR UNDERSTANDING:

Fill in the blanks. In order to complete the sentence, you may choose a word given
inside the box.

assess tools qualified solution problem

equipment Task identification materials

1. A process of identifying what is known, what is needed, what problem might

occur and who will be the right person for the task is called ______________.
2. Assign the task to a member/co-worker that is most _____________ to do the
job.
3. __________ yourself if you have a prior knowledge related to the task.
4. Think of possible ___________ that might occur through the process and
think of ways to overcome these problems.
5. Identify what is needed ______________________________ in accordance
with the required output.

TOPIC: HARDWARE and SOFTWARE

Objectives:
1. Define what hardware and software are.
2. Identify the different hardware and software.
3. Know the function of each hardware and software.

LEARNING CONTENT:
Computer HARDWARE refers to the physical and tangible components of a
computer. There are different types of computer hardware:
a) Input devices –are devices used to input/enter data and information to the
computer. Input devices allows the end user to communicate with the
computer.
Examples:

A mouse is a device that controls the movement of

the cursor or pointer on a display screen.

Source: https://www.webopedia.com/TERM/M/mouse.html

8
 A keyboard is an input device that enables a
user to input text into a computer

Source: https://www.techopedia.com/definition/2584/keyboard

A scanner is an input device that scans

documents such as photographs and pages of
text. When a document is scanned, it is
converted into a digital format.
Source: https://techterms.com/definition/scanner

A light pen is a light-sensitive computer input

device, basically a stylus, that is used to select
text, draw pictures and interact with user
interface elements on a computer screen or
monitor.
Source: https://techterms.com/definition/scanner

b) Output devices– are devices that display results of the processed data that
was entered using input devices.
Examples:

A monitor is a piece of computer hardware that

displays the video and graphics information
generated by a connected computer through the
computer's video card.

Source: https://www.lifewire.com/what-is-a-monitor-2618155

A printer is an output device that prints paper

documents. This includes text documents,
images, or a combination of both.

Source: https://techterms.com/definition/printer

9
 A computer speaker is an output hardware
device that connects to a computer to generate
sound.

Source: https://www.computerhope.com/jargon/s/speaker.htm

c) Processing device – is a device responsible for processing raw data in the

computer.
Example: The central processing unit (CPU) of a
computer is a piece of hardware that carries out
the instructions of a computer program. It
performs the basic arithmetical, logical, and
input/output operations of a computer system.
Source: https://study.com/academy/lesson/central-processing-unit-
cpu-parts-definition-function.html

d) Storage devices–are hardware devices used for storing information from

the computer.
Examples: A flash drive is a small rectangular device
that is designed to be plugged directly into a
USB port on a computer and is often used for
transferring files from one computer to
another.
Source:
https://www.merriam-webster.com/dictionary/flash%20drive

A hard drive is an internal hard drive is the

main storage device in a computer. An external
hard drive is also known as removable hard
drive. It is used to store portable data and
backups.
Source:
https://teachcomputerscience.com/storage-devices/

A CD-ROM disc is an optical storage device

that is read-only or cannot be modified nor
deleted.
Source:
https://teachcomputerscience.com/storage-devices/

10
 DVD-R, DVD+R, DVD-RW and DVD+RW
disc – DVD-R and DVD+R are recordable discs
that can be written to once, while DVD-RW and
DVD+RW are rewritable discs that can be
written to multiple times.
Source:
https://teachcomputerscience.com/storage-devices/

Computer SOFTWARE refers to the intangible components of a computer. There

are different types of computer software:
a) System software - refers to the files and programs that make up your
computer's operating system.
Examples: Windows 7, Windows 8 Windows 10 and so on.
b) Application software–refer to programs designed for the computer users.
These program helps the end user to perform specific task.
Examples: MS Word, MS Excel, MS PowerPoint and so on.
Computer software are collection of instructions that tells the computer hardware
how to work. Computer hardware will work once the computer software were installed.
Read more: DepEd TLE-ICT CHS Module 3: Install Computer System and Network,
page 46 – 67.

ACTIVITY 1–Look Around You

Look for any computer HARDWARE and SOFTWARE that you have at
home. Place it inside the box.

HARDWARE

SOFTWARE

11
ACTIVITY 2 – Cut and Paste it!!!
Computer hardware are tangible components of a computer. Cut pictures of
computer hardware from the newspaper or magazine and paste it here. Name
the device and the type of hardware.

Example:
FLASH DRIVE – STORAGE DEIVCE

PASTE THE PICTURE PASTE THE PICTURE

HERE HERE

PASTE THE PICTURE PASTE THE PICTURE

HERE HERE

PASTE THE PICTURE PASTE THE PICTURE

HERE HERE

12
 REMEMBER:

A computer system is composed of computer hardware and software.

Hardware are the tangible parts of the computer and software are the intangible
components. Software are the computer programs that we installed to make our
computer work and perform specific task. Through software, the end users can
do a lot of things like automates document, create presentation, edit pictures and
a lot more. Bear in mind, that computer hardware will the function well without
installing computer software.

CHECK YOUR UNDERSTANDING:

Identify the following computer hardware and software. Write H for HARDWARE
and S for SOFTWARE.
_______1. Monitor _______6. Adobe Photoshop
_______2. Microsoft PowerPoint _______7. Printer
_______3. Windows 10 OS _______8. Mouse
_______4. Keyboard _______9. Speaker
_______5. Microsoft Excel _______10. Scanner

TOPIC: OCCUPATIONAL HEALTH and SAFETY (OHS)

Objectives:
1. Understand what occupational health and safety is.
2. Enumerate the different occupational health and safety inside the workplace.
3. Emphasize the importance of occupational health and safety.
LEARNING CONTENT
Occupational health and safety (OHS)is a safety protocols in computer laboratory
in schools and other workplaces. OHS is consist of different measures to prevent
various accidents that may place the students or workers in great danger while
working.
Occupational health and safety (OHS) relates to health, safety, and welfare issues
in the workplace.

OHS includes the laws, standards, and programs that are aimed at making the
workplace better for workers, along with co-workers, family members, customers, and
other stakeholders.
Occupational health and safety is concerned with addressing many types of
workplace hazards, such as:
• Chemicals
• Physical hazards

13
 • Biological agents
• Psychological fallout
• Ergonomic issues
• Accidents
Occupational health and safety standards are in place to mandate the removal,
reduction, or replacement of job site hazards. OHS programs should also include
material that helps minimize the effects of the hazards.
Employers and company management are obliged to provide a safe working
environment for all their employees.
Read more:
Occupational Health and Safety, https://www.safeopedia.com/definition/439/occupational-health-and-
safety-ohs

OHS for Protecting Yourself inside the Computer Laboratory

1. Do not run inside the computer lab.
2. Take a note of all the exits in the room and take note of the location of fire
extinguishers in the room for the sake of fire safety.
3. Keep bags and coats in the designated area, as they can cause people to trip
if they are simply lying around the room.
4. Try not to type continuously for extremely long periods.
5. Look away from the screen occasionally to give your eyes a rest.
6. Do not touch any exposed wires or sockets.
7. Avoid making loud noises and speaking loudly.
8. Do not attempt to open any machines, and do not touch the backs of
machines when they are switched on.
9. Do not spill water or any other liquid on the machine, in order to maintain
electrical safety.

OHS for Protecting the Equipment inside the Computer Laboratory

1. Do not bring any food or drinks near the machine.
2. Turn off the machine you were using, when you are done using it.
3. Do not access external devices without scanning them for computer viruses.
4. Ensure that the temperature in the room stays cool, since there are a lot of
machines inside a lab, and these can overheat easily. This is one of the many
ways of ensuring computer safety.
5. Try not to touch any of the circuit boards and power sockets when something
is connected to them and switched on.
6. Always maintain an extra copy of all your important data.
7. Dust can affect computers adversely. Ensure that the machines are cleaned
on a regular basis.

Read more:
Computer Laboratory Safety
Rules, http://www.safetyhow.com/index.php/Computer_Lab_Safety_Rules#ixzz6Plr2mbvc

14
Importance of OHS

1. Well implemented and maintained OHS save lives of employees.

2. Well maintained OHS saves money. An injured employee easily means
countless lost manpower’s hours and quickly adds up to not only thousands
but million of pesos in company’s expenses.
3. OHS create new opportunities. Employees may give their own ideas and
suggestion to improve the safety of the employees as well as the customers
who will buy their products.
4. OHS affect the company’s reputation and productivity. No company should
want a possible future recruit to read online that the workplace is not
investing in occupational safety.
Read more:
Occupational Health and Safety: Why it is so important? https://blog.planbrothers.io/en/why-
occupational-safety-is-important

ACTIVITY 1 – OHS at Home

Write at least 5 (five) OHS that your parents implement to prevent accident or
injuries inside your house.

1. _________________________________________________________
2. _________________________________________________________
3. _________________________________________________________
4. _________________________________________________________
5. _________________________________________________________

ACTIVITY 2 – Look around your House

Write at least 5 (five) things you think are hazardous or dangerous to your
family and how you deal with it.

________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

15
 REMEMBER:

Occupational Health and Safety (OHS) is a safety standards requirement in

every workplace. The main purpose of OHS is to prevent accident and save lives
of the workers in their workplace. There are many types of hazard in the
workplace. Workers and employers should be aware of it to promote healthy and
safe environment.

CHECK YOUR UNDERSTANDING:

Fill in the blanks to complete the sentence. Choose your answer from the
choices given inside the box.

accidents employers exposed

exits fire extinguisher OHS
opportunities reputation turn off touch

1. _________________________________ are in place to mandate the removal,

reduction, or replacement of job site hazards.
2. _______________ and company management are obliged to provide a safe
working environment for all their employees.
3. ______________ the machine you were using, when you are done using it.
4. OHS create new ____________________.
5. OHS affect the company’s ___________________ and productivity.
6. OHS is consist of different measures to prevent various _______________ that
may place the students or workers in great danger while working.
7. Do not touch any ______________ wires or sockets.
8. Take a note of all the __________ in the room.
9. Take note of the location of _________________________ in the room for the
sake of fire safety.
10. Try not to ___________ any of the circuit boards and power sockets when
something is connected to them and switched on.

16
 POST – TEST

Identify what is being described in the sentence. Write only the letter of the correct
answer on the space provided.
________1. Occupational health and safety standards are in place to mandate the
removal, reduction, or replacement of job site hazards.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________2. A process of identifying what is known, what is needed, what problem
might occur and who will be the right person for the task.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________3. The physical and tangible components of a computer.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________4. The intangible components of a computer that allows the computer
hardware to work.
A. Hardware C. Software
B. Occupational Health and Safety D. Task Identification
________5. Devices used to input/enter data and information to the computer.
A. Input devices C. Processing device
B. Output devices D. Storage devices
________6. Devices that display results of the processed data that was entered using
input devices.
A. Input devices C. Processing device
B. Output devices d. Storage devices
________7. Hardware devices used for storing information from the computer.
A. Input devices C. Processing device
B. Output devices D. Storage devices
________8. A device responsible for processing raw data in the computer.
A. Input devices C. Processing device
B. Output devices D. Storage devices
________9. Computer software that refers to the files and programs that make up
your computer's operating system.
A. Application software C. System software
B. Preventive software D. Utility software
________10. Computer software that refers to programs designed for the computer
users.
A. Application software C. System software
B. Preventive software D. Utility software

17
 ANSWER KEY

PRE-TEST: POST-TEST:
1. B 6. B 1. B 6. B
2. D 7. D 2. D 7. D
3. A 8. C 3. A 8. C
4. C 9. C 4. C 9. C
5. A 10. A 5. A 10. A

LOOKING BACK TO YOUR LESSON:

1. C
2. B
3. C
4. B
5. A

CHECK YOUR UNDERSTANDING (Topic: Task Identification)

1. Task Identification
2. Qualified
3. Assess
4. Problem
5. Materials, Tools, and Equipment

CHECK YOUR UNDERSTANDING(Topic: Hardware and Software)

1. H 6. S
2. S 7. H
3. S 8. H
4. H 9. H
5. S 10. H

CHECK YOUR UNDERSTANDING (Topic: Occupational Health and Safety)

1. OHS 6. Accidents
2. Employers 7. Exposed
3. Turn off 8. Exits
4. Opportunities 9. Fire extinguishers
5. Reputation 10. Touch

18
Source of Images:

Mouse https://www.google.com/url?sa=i&url=https%3A%2F%2Fdlpng.com%2Fpng
%2F48387&psig=AOvVaw1Olh1LBCT-
TR7kNow_rcZA&ust=1592553448935000&source=images&cd=vfe&ved=0CAIQjRxq
FwoTCIDPqIjyiuoCFQAAAAAdAAAAABAP

Keyboard
https://www.google.com/url?sa=i&url=http%3A%2F%2Fwww.pngall.com%2Fkeyboar
d-
png&psig=AOvVaw1NoNn1SBplu1eVLYMv1uAz&ust=1592553774250000&source=i
mages&cd=vfe&ved=0CAIQjRxqFwoTCLiNwqLziuoCFQAAAAAdAAAAABAD

Scanner
https://www.google.com/url?sa=i&url=http%3A%2F%2Fwww.pngmart.com%2Fimag
e%2F88517&psig=AOvVaw3g_o8VOM_sDF9FqrKqNguo&ust=1592553833909000
&source=images&cd=vfe&ved=0CAIQjRxqFwoTCNj56cTziuoCFQAAAAAdAAAAAB
AD

Light pen
https://www.google.com/url?sa=i&url=https%3A%2F%2Fnewwebdesign.com%2FWe
bsite_Special_Effects_Animation_Parallax.html&psig=AOvVaw0u7yKGcJDmMeLuir
QTI1sg&ust=1592553874126000&source=images&cd=vfe&ved=0CAIQjRxqFwoTCL
iPt93ziuoCFQAAAAAdAAAAABAE
Monitor
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.freepngimg.com%2Fp
ng%2F22763-monitor-photos&psig=AOvVaw3JFIdj5HU-
qojIsPs8SQyK&ust=1592553988604000&source=images&cd=vfe&ved=0CAIQjRxqF
woTCOj0g4v0iuoCFQAAAAAdAAAAABAV

Printer
https://www.google.com/url?sa=i&url=https%3A%2F%2Fdlpng.com%2Fpng%2F313
624&psig=AOvVaw3yNUQinNj83FtM0RfddExv&ust=1592554616582000&source=im
ages&cd=vfe&ved=0CAIQjRxqFwoTCJDGgrz2iuoCFQAAAAAdAAAAABAD

Speaker
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwebstockreview.net%2Fexp
lore%2Fspeakers-clipart-clipart-transparent-
background%2F&psig=AOvVaw2q6fB5q3KP5YN-
SKs1X6v2&ust=1592554920927000&source=images&cd=vfe&ved=0CAIQjRxqFwo
TCKCQ5ff4iuoCFQAAAAAdAAAAABAD

CPU
https://www.google.com/url?sa=i&url=http%3A%2F%2Fwww.pngmart.com%2Fimag
e%2F52273&psig=AOvVaw3ci7Qx4QWK8CiXjXSJBZhD&ust=1592555213617000&
source=images&cd=vfe&ved=0CAIQjRxqFwoTCNicmIT5iuoCFQAAAAAdAAAAABA
K

19
Flash drive
https://www.google.com/url?sa=i&url=http%3A%2F%2Fpngimg.com%2Fdownload%
2F8870&psig=AOvVaw1oPpgkARXdsuMzX-
WEYSNQ&ust=1592609203245000&source=images&cd=vfe&ved=0CAIQjRxqFwoT
CPCYm-HBjOoCFQAAAAAdAAAAABAO

Hard drive
https://www.google.com/url?sa=i&url=http%3A%2F%2Fwww.pngmart.com%2Fimag
e%2F89660&psig=AOvVaw3-08ut-MLByvsT_B7H7hu-
&ust=1592610330989000&source=images&cd=vfe&ved=0CAIQjRxqFwoTCLjN4_rFj
OoCFQAAAAAdAAAAABAO

CD
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.pngwave.com%2Fpng
-clip-art-
njaru&psig=AOvVaw2I8vKGuWAQrlH9Oi5YMUMz&ust=1592611266006000&source
=images&cd=vfe&ved=0CAIQjRxqFwoTCKDLtbnJjOoCFQAAAAAdAAAAABBg

DVD
https://www.google.com/url?sa=i&url=https%3A%2F%2Farabic.alibaba.com%2Fpro
duct-detail%2Fprinco-brand-dvd-r-16x-
104770188.html&psig=AOvVaw2I8vKGuWAQrlH9Oi5YMUMz&ust=1592611266006
000&source=images&cd=vfe&ved=0CAIQjRxqFwoTCKDLtbnJjOoCFQAAAAAdAAA
AABA8

Sources:
1) http://www.businessdictionary.com/definition/supplier.html
2) https://www.investopedia.com/terms/c/customer.asp
3) https://www.allaboutcalls.co.uk/the-call-takers-blog/6-reasons-why-customer-satisfaction-is-
important
4) http://www.businessdictionary.com/definition/customer-feedback.html
5) https://www.workforce.com/news/writing-effective-co-worker-
comments#:~:text=Writing%20Effective%20Co%2Dworker%20Comments,and%20growth%20at
%20one%20company.

20
 Acknowledgements

Writers: MICHELLE D. LOZANO

Master II, Cayetano Arellano High School

Reviewers/ Editors: PERLITO MALAYA

Head Teacher VI, R. Magsaysay High School

ARIEL D. TOSIO
Education Program Supervisor, TLE-Vocation

Management Team: MARIA MAGDALENA M. LIM, CESO V

Schools Division Superintendent

AIDA H. RONDILLA
Chief, Curriculum Implementation Division

LUCKY S. CARPIO
Division EPS in Charge of LRMS
Division ADM Coordinator

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