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About SBI
With a legacy of over 200 years, State Bank
of India (SBI) traces its ancestry to the Bank
of Calcutta founded in 1806 and is the oldest
commercial bank in the Indian subcontinent.
SBI is an Indian multinational, public sector
by
banking and financial services statutory body,
fostering the nation’s 2.6 trillion-dollar economy
and serving the hopes of its vast population.
Total
Branches 22,010 Pan-India
ATMs, CDMs & 58,415 BC Outlets
57,467
Recyclers
% % %
Share of
Transactions 88.1 Market Share
in no. of POS 15.93 Market Share
in Debit Card 29.89
on Alternate Spends
Channels
71,884
175,583
341,013
66,362
167,126
Mar 2018 Mar 2019 Mar 2018 Mar 2019 Mar 2018 Mar 2019
4 TRANSFORMATION ON TRACK
Transformation
on Track
Over the past few years, the predominant focus has been to enhance our
Return on Assets as well as the Return on Equity. At every turn, we have
addressed complex questions and benchmarked ourselves to the best
in industry standards, so that we can enhance the Bank’s performance
across all parameters and in the process be completely self-reliant in the
generation of capital.
FY2019 will be remembered as The challenges faced by your In addition to our sturdy
a major landmark in our journey Bank over the recent years have domestic business, the Bank
of delivering quality growth led to revamping of our credit is having a very large footprint
across all our businesses. In processes, reorganising Risk in international operations,
this respect, we have reached and creating strong underwriting for serving clients that are
an important inflection point. practices for sanctioning quality increasingly becoming global.
The hard work undertaken over loans; adding high quality values With an array of industry-
the last 3-4 years is redefining on the corporate loan book side; leading and synergetic
us to “Be The Bank Of Choice building a robust and growing businesses within our portfolio
For A Transforming India”. retail business; strategically of subsidiaries, we aim to
Consequently, we are once pursuing resolutions of stressed continuously look towards
again regaining the glory of a assets, with many cases seeing unlocking value in a carefully
world class banking institution, the light at the end of the calibrated manner.
with superior processes and tunnel; enhancing our branch
practices. The values that experience and reach to serve In the latter part of FY2019,
define us are the ones that help India’s vast population; rolling we witnessed the early signs
us in consistently strengthening out of several IT initiatives and of the turnaround that we had
our market share, our sizeable pathbreaking B2C platforms; diligently and systematically
balance sheet, our performance maintaining a highly evolved been working for and multi-
parameters and our ability to treasury operations; maintaining pronged strategies yielded
create sustainable value for our our strong deposits franchise as the desired results. Looking
shareholders. We see ourselves a reliable liabilities foundation to forward, we are well positioned
once again firmly on this fund credit growth; recalibrating on the back of a strong
unending journey of leadership our human resource Business growth, Capital and
in all spheres of banking skills through systematic liquidity and ability to charge
initiatives. improvements and innovations. spreads to be in leadership
position, towards steadily
improving our ROE to 15% and
upwards, and an ROA of around
1% sustainably.
TRANSFORMATION ON TRACK 5
TRANSFORMATION ON TRACK
Unlocking the
Potential of
Our Human Capital
Our Human Resource (HR) have formulated a succession diverse workforce. Moreover, we
function has been instrumental planning policy to ensure the have conceptualised initiatives
in implementing our business smooth transitioning of critical for reskilling our employees and
strategies. During the year, we have executive positions. We have also preparing them for the fast-
further centralised our HR for greater attracted new talent in the areas of changing business environment.
control and quality. In addition to Wealth management, Information Not surprisingly, we have been
this, we have adopted a data driven Technology, Information Security, awarded the Business World Award
model for manpower planning Risk, and Credit, among others. for ‘Excellence in Learning and
to achieve optimal utilisation of Development’.
our human resources. We have We have consistently promoted
implemented various initiatives to a performance-driven culture, Gender sensitivity and inclusiveness
enhance the productivity of our originated on ethically and financially have always been the cornerstone of
employees. sound business methods. We have State Bank of India. Today, 24.34%
developed an effective training of our total workforce are women.
Our robust Career Development system, which translates our vision Our commitment comes from the
System has brought in greater into actionable plans by amplifying leaders who are responsible for
transparency, inclusiveness, the strengths of our employees, upholding diversity and inclusive
accountability, and effectiveness bridging skill-gaps, and unleashing practices.
into the management of employee the potential of each employee.
performance. A structured Additionally, every year, our training
feedback mechanism has also been system caters to the multifaceted
introduced to drive the performance skill development requirements of
review process. Additionally, we a multigenerational and culturally
We have
consistently
24.34%
of our total
workforce
promoted a are women
performance-driven
culture, originated
on ethically and
Around
690 specialists hired
in FY2019
financially sound
business methods.
Over
90 years of training
culture
8
TRANSFORMATION ON TRACK
Zeroing in on our
Retail & Digital Banking Business
as a Key Growth Driver
Launched as recently as in YONO is also among the top five forward for improving the digitisation
November 2017, YONO now finance applications on the App of financial and lifestyle services in
serves as a Digital Bank, an Online Store and Play Store. Since the the country.
Market Place, and a Financial launch of YONO, State Bank of
Super Store. it offers services from India has further added 25 new Being the Banker to the Nation, your
e-commerce companies, including e-merchants including IRCTC, bank is at the vanguard of serving
online shopping, travel planning, Book My Show, SOTC, Expedia, people previously left out of the
taxi booking, online education, kindle, booking.com, and Mozarto; formal financial system. In addition to
and offline retail. With over 2 crore along with auto majors like Tata this, our Business Correspondents
downloads and more than 73.49 Motors, Hyundai, and Ford, channel with 57,467 outlets, has
lakh registrations in FY2019 for amongst others on the YONO Online now reached a break-even and
YONO alone, it has approximately Marketplace, bringing the total is making a positive contribution
27.50 lakh savings bank accounts number of merchants available on to your Bank. State Bank of India
opened on its platform. the platform to 89. is focusing on leveraging its large
customer base and strong backend,
YONO can be accessed through Your Bank has also signed an MoU to unlock opportunities for offering
Android and iOS powered mobile to collaborate with Reliance JIO to selected lending services at highly
phones, and on the web through offer special connectivity and device competitive price points.
a browser, allowing for a seamless solutions for all State Bank of India
omni-channel customer experience. customers. YONO SBI is a big leap
by
27.50+ lakh
10
TRANSFORMATION ON TRACK
Zeroing in on our
Retail & Digital Banking Business
as a Key Growth Driver (cont...)
Your Bank has a leading market As we work through FY2020, your the role being played by them in
share across digital channels. Bank also remains the largest the Indian economy in terms of
Transactions through our alternate dispenser of education loans, their contribution to manufacturing
business channels is 88.1%, of which demonstrates its unflinching output, exports and employment
which around 31.7% is from ATMs commitment to serve our society generation. Being committed to
and CDMs. Within our retail portfolio, at large. We are a pioneer and providing Simple and Innovative
Home and Auto loans are the major market leader in Agri financing. Our Financial Solutions, your Bank’s
contributors. We want to assist our services cover the whole range of approach in driving SME growth
customers, who wish to buy a home agriculture and allied activities with rests on the following three pillars
with State Bank of India, to do so some of the unique features like low namely, customer convenience,
with ease and speed. Therefore, interest rates, no intermediaries, no risk mitigation, and technology
home loans on our online venture, hidden cost, quick loan sanction, based digital offerings and process
YONO, is a significant step towards and loan disbursement. Our improvements.
digitisation, which services our products cover the entire gamut
registered users’ needs, 24*7. Our of agricultural activities from Farm In the year under review, we
home loan portfolio (Inclusive of top to Fork. Furthermore, in our SME maximised our reach through
up loans) has crossed the `4 lakh and MSME business, we focus on dedicated Asset Management teams
crore mark and is by far the largest generating better returns from our for efficiently running end-to-end
portfolio of any bank / NBFC. assets and equity. State Bank of customer relationships. In addition to
India has always held SMEs as an this, GST has brought transparency
important segment, considering in the business and is helping in
monitoring our exposures in a more
enhanced way. Besides, our credit
underwriting engine concentrates
on cash flow financing, analytics
for improved underwriting, and
TAT. Our SME portfolio stands at
`2,88,583 crore of which MSME is
at `2,33,294 crore.
Outlets of
57,467
Over Business
Correspondents
Channel
TRANSFORMATION ON TRACK
Pipeline of
Subsidiary Assets for
potential Value unlocking
Network of
908 offices under
SBI Life
Over
82 lakh credit cards
Our subsidiaries are exceptionally grow our cross-selling income by Ranking #3 in India, with a market
well positioned to address the 50% in the near future. share of 11.59% in its AUM, SBI
market. Each one is shaped on the Mutual Fund is also a high performer
belief that customer experience One of our most successful within the group’s stable. Grew by
is paramount. We are focused on subsidiaries to enter the capital 7.36% vis-a-vis industry growth rate
leveraging the synergies of every markets in FY2018 was SBI Life of 3.66% for the FY2019.
entity to ensure efficient operational Insurance, a joint venture between
support. Consequently, we are State Bank of India and BNP Paribas SBI General Insurance is a strategic
using advanced technologies and Cardif S.A. The successful IPO of joint venture between State Bank
other enablers to keep widening our this entity was a testimony to your of India and IAG Australia, in which
bouquet of products on offer. Our Bank’s ability to spawn and nurture State Bank of India holds 70% stake.
CRM platform, IMPACT, is leveraging businesses that become leaders in The cornerstone of this company’s
smart data mining and analytics their domain areas. The company growth aspiration is focused on
for lead generation. Additionally, currently has a market capitalisation the Bancassurance channel, while
we have several best-in-class exceeding `58,300 crore and is developing other channels and
Joint Venture partners for various ranked as the #2 private life insurer products that meet its profitability
businesses, efficient processes, long in terms of Individual New Business and growth objectives. As of
term scalability, and high standards Premium (NBP). In FY2019, the FY2019, the company’s market
of Corporate Governance. With the Company’s AUM recorded a growth ranking stood at #13 in the industry
success of synergised engagement of 21% reaching `1,41,024 crore. and #8 among the private players.
with our customers, we expect to By leveraging its pan India reach
through its network of 908 offices, SBI Capital Markets Limited is
SBI Life has systematically brought amongst India’s leading domestic
India’s under penetrated rural areas investment banks. This subsidiary
within its ambit. offers an entire bouquet of
investment banking and corporate
Another stellar performer, SBI advisory services to a varied client
Cards is the second largest credit base across three product groups
card company in India with a Card - Infrastructure, Equity Capital
base of 82 lakh. In FY2019, the Markets, and Debt Capital Markets.
company’s Card base has grown
by 32% YoY. During the year under
review, the company launched a
co-branded Card “Apollo SBI”,
offering benefits on health and
wellness services. It also launched
the “SBI Doctors Card”, exclusively
for doctors, in association with the
Indian Medical Association. We are
delighted at the prospects of making
SBI Cards the next candidate for
market listing in the near future.
14
TRANSFORMATION ON TRACK
Towards an ending
NPA Cycle in
Stressed Asset Resolution
Your Bank has refined its Our main priority, as we work through
underwriting and credit risk
management practices, 2019, remains the disciplined execution
to meet the changing of our credit policies, to measure, assess,
economic environment.
As the largest bank in
monitor, and manage risks methodically
the country, we strongly across all our portfolios.
believe in operating within a
secured risk framework and
in growing responsibly.
At your Bank, large accounts from being a pioneer for establishing a 83.71% of your Bank’s Non-
the 1st and 2nd list of accounts dedicated vertical, almost a decade Performing Assets (NPAs) and
referred to NCLT have now been and a half back, by establishing Advances under Collection
resolved. The remaining are also the Stressed Assets Management Account (AUCA), respectively.
being pursued for quick settlement, Group (SAMG). In order to focus
while the provisioning therein is on the resolution of stressed Today, SARG stands as one of
already significantly higher than accounts, SAMG was renamed the important verticals within your
the level of haircuts envisaged. as Stressed Assets Resolution Bank. With the advent of IBC
The resolutions have given us an Group (SARG), which continues to and the no. of accounts already
opportunity to deploy the realised work as a specialised vertical for referred and in an advanced stage
funds into income yielding assets efficient resolution of high value of resolution, the redeployment
and helped strengthen our NPAs. In view of the progress of funds parked in NPAs and the
balance sheet. achieved so far, SARG has evolved write back in provision contributing
into a centre of excellence for the to the Bank’s profitability,
Furthermore, based on model resolution of NPAs and stressed strengthening of Balance Sheet as
already implemented by SBI, the assets. As on 31st March, 2019, well as capital ratios is likely to be
Government of India has directed SARG had 20 Stressed Assets significant.
other Public Sector Banks for Management Branches (SAMBs)
creation of a Stressed Assets and 56 Stressed Assets Recovery At your Bank, we believe that
Management Vertical (SAMV). We, Branches (SARBs) across the our effective credit underwriting
therefore, take immense pride in country, covering 70.62% and processes will help us attain
quality growth and respectable
shareholder returns. We have
proactively worked towards making
the banking system efficient and
credible, to be able to serve a
transforming India.
76 Branches
under SARG
70.62% NPAs
covered
SARG Portfolio of
2,36,687 crore
16
TRANSFORMATION ON TRACK
A Redefined Corporate
Banking Business
focused on Low Credit Risk
CAG aims to leverage its corporate power to all households by March The banking scenario is changing
relationships to improve the value 2019. The Bank has actively and technology is revolutionising
of relationships by increasing participated in Renewable Energy the way customers engage
the penetration of fund-based, projects, including wind power, with their financiers. We offer
non-fund-based, and fee-based solar roof top and hydro projects, technological products to our
non-credit products. For the year amongst others, for sustainability. Corporate customers and use
under review, the total outstanding The Bank is also actively involved a robust Customer Relationship
loans to clients in the CAG stood in funding other infrastructure Management (CRM) application for
at `4,06,645 crore and `1,75,185 projects such as Airports and customer management to meet the
crore, with respect to non-fund- Metro Rails, selectively. rapidly changing dynamics of the
based products. CAG has also customer bank relationships.
been instrumental and a co- Going forward, our strategy is
participant in the development of to focus on investment grade
schemes of the Government for companies and issuers. Addi-
supporting infrastructure projects tionally, with our tailormade
on Roads and Ports, improving Account Management plans to
connectivity and also contributing address specific client needs,
to ease of business in the Power we foresee higher growth rates
sector with the Government’s and increasing market share in
Saubhagya Scheme of providing this vertical.
Total Outstanding
Loans (CAG)
`4,06,645 crore
Total Corporate
Portfolio of
`8,51,638 crore
18 SBI GROUP STRUCTURE
Number of Foreign Branches /offices 142 156 173 186 190 191 198 195 206 208
*The face value of shares of the Bank was split from `10 per share to `1 per share - wef. 22nd November, 2014. The data is on `1 per share from 2014-15 onwards and
FINANCIAL HIGHLIGHTS: 10 YEARS AT A GLANCE
Ratings
as on 31st March, 2019
Baa2/P-2/Stable Moody’s
BANK RATING BBB-/Stable/A-3 S&P
BBB-/F3/Stable Fitch
` DENOMINATED INSTRUMENTS
‘AAA/Stable’ CRISIL
BASEL III
TIER 2 DEBT “CAREAAA/Stable’’ CARE
‘(ICRA)AAA(HYB) (Stable)’ ICRA
Shri P. K. Gupta Shri Dinesh Kumar Khara Shri Arijit Basu Smt Anshula Kant
Managing Director Managing Director Managing Director Managing Director
Shri Sanjiv Malhotra Shri Bhaskar Pramanik Shri Basant Seth Shri B Venugopal
Shareholder Director Shareholder Director Shareholder Director Shareholder Director
Chairman
Shri Rajnish Kumar
Managing Directors
Shri P. K. Gupta
Shri Dinesh Kumar Khara
Shri Arijit Basu
Smt Anshula Kant
Executive Committee of the Central Board (ECCB) Customer Service Committee of the Board (CSCB)
Chairman, Shri Rajnish Kumar Dr. Pushpendra Rai,
Independent Director - Chairman of the Committee
Managing Directors, Shri Sanjiv Malhotra, Independent Director - Member
Shri P. K. Gupta, Shri Dinesh Kumar Khara, Dr. Girish K. Ahuja, Independent Director - Member
Shri Arijit Basu and Smt Anshula Kant Shri Bhaskar Pramanik, Independent Director - Member
Shri Basant Seth, Independent Director - Member
Director nominated under Section 19(f) of the SBI Act (Reserve Dr. Purnima Gupta, Independent Director - Member
Bank of India nominee), viz. Shri Chandan Sinha, and all or Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio)
any of the other Directors who are normally residents, or may, Shri Arijit Basu, MD - CCG&IT - Member (Ex-Officio)
for the time being be present at any place within India where the
meeting is held. Stakeholders Relationship Committee (SRC)
Dr. Pushpendra Rai,
Audit Committee of the Board (ACB) Independent Director - Chairman of the Committee
Dr. Girish K. Ahuja, Shri Sanjiv Malhotra, Independent Director - Member
Independent Director - Chairman of the Committee Dr. Girish K. Ahuja, Independent Director - Member
Shri Bhaskar Pramanik, Independent Director - Member Dr. Purnima Gupta, Independent Director - Member
Shri Basant Seth, Independent Director - Member Shri B Venugopal, Independent Director - Member
Shri B Venugopal, Independent Director - Member Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio)
Shri Rajiv Kumar, GOI Nominee Director - Member Smt Anshula Kant, MD - SARC - Member (Ex-Officio)
Shri Chandan Sinha, RBI Nominee Director - Member
Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio) Remuneration Committee of the Board
Smt Anshula Kant, MD - SARC - Member (Ex-Officio) Shri Rajiv Kumar, GOI Nominee Director - Member (Ex-Officio)
Shri Chandan Sinha,
Risk Management Committee of the Board (RMCB) RBI Nominee Director - Member (Ex-Officio)
Shri Sanjiv Malhotra, Shri Basant Seth, Independent Director - Member
Independent Director - Chairman of the Committee Dr. Girish K. Ahuja, Independent Director - Member
Dr. Pushpendra Rai, Independent Director - Member
Shri Bhaskar Pramanik, Independent Director - Member Nomination Committee of the Board
Shri Basant Seth, Independent Director - Member Dr. Girish K. Ahuja,
Shri B Venugopal, Independent Director - Member Independent Director - Chairman of the Committee
Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio) Shri Sanjiv Malhotra, Independent Director - Member
Smt Anshula Kant, MD - SARC - Member (Ex-Officio) Dr. Pushpendra Rai, Independent Director - Member
IT Strategy Committee of the Board (ITSC) Board Committee to Monitor Recovery (BCMR)
Shri Bhaskar Pramanik, Shri Rajnish Kumar - Chairman
Independent Director - Chairman of the Committee Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio)
Shri Sanjiv Malhotra, Independent Director - Member Shri Dinesh Kumar Khara, MD - GB&S - Member (Ex-Officio)
Dr. Pushpendra Rai, Independent Director - Member Shri Arijit Basu, MD - CCG&IT - Member (Ex-Officio)
Dr. Purnima Gupta, Independent Director - Member Smt Anshula Kant, MD - SARC - Member (Ex-Officio)
Shri B Venugopal, Independent Director - Member Shri Rajiv Kumar, GOI Nominee Director - Member
Shri Arijit Basu, MD - CCG&IT - Member (Ex-Officio)
Smt Anshula Kant, MD - SARC - Member (Ex-Officio) Corporate Social Responsibility Committee (CSR)
Shri P. K. Gupta, MD - R&DB - Chairman of the Committee
Special Committee of the Board for Monitoring of Large Shri Dinesh Kumar Khara, MD - GB&S - Member (Ex-Officio)
Value Frauds (SCBMF) Shri Sanjiv Malhotra, Independent Director - Member
Shri Basant Seth, Dr. Pushpendra Rai, Independent Director - Member
Independent Director - Chairman of the Committee Shri Bhaskar Pramanik, Independent Director - Member
Shri Bhaskar Pramanik, Independent Director - Member Shri Basant Seth, Independent Director - Member
Dr. Girish K. Ahuja, Independent Director - Member Dr. Purnima Gupta, Independent Director - Member
Shri B Venugopal, Independent Director - Member Shri B Venugopal, Independent Director - Member
Shri Sanjiv Malhotra, Independent Director - Member
Dr. Pushpendra Rai, Independent Director -Member Committee to review the Identification of Wilful Defaulters/
Shri P. K. Gupta, MD - R&DB - Member (Ex-Officio) Non- Co-operative Borrowers
Smt Anshula Kant, MD - SARC - Member (Ex-Officio) Smt Anshula Kant, MD - SARC - Member (Ex-Officio)
Any two independent Directors of the Bank
MEMBERS OF CENTRAL MANAGEMENT COMMITTEE 25
Ahmedabad Jaipur
Shri Dukhabandhu Rath Shri Vijuy Ronjan
Chief General Manager (Ex-Officio) Chief General Manager (Ex-Officio)
Amaravati Kolkata
Shri Mani Palvesan Shri Ranjan Kumar Mishra
Chief General Manager (Ex-Officio) Chief General Manager (Ex-Officio)
Bengaluru Lucknow
Shri Abhijit Majumdar Smt. Saloni Narayan
Chief General Manager (Ex-Officio) Chief General Manager (Ex-Officio)
Shri Basant Seth*
Bhopal
Shri Rajesh Kumar Mumbai
Chief General Manager (Ex-Officio) Shri Ajay Kumar Vyas
Chief General Manager (Ex-Officio),
Shri Sanjiv Malhotra*,
Bhubaneswar Shri B Venugopal
Smt. Praveena Kala
Chief General Manager (Ex-Officio)
New Delhi
Shri Alok Kumar Choudhary
Chandigarh Chief General Manager (Ex-Officio)
Shri Rana Ashutosh Singh Shri Bhaskar Pramanik*
Chief General Manager (Ex-Officio) Dr. Girish K. Ahuja*
Dr.Pushpendra Rai*
Dr. Purnima Gupta*
Chennai
Shri Vinay M Tonse
Chief General Manager (Ex-Officio) Patna
Shri Sandeep Tewari
Chief General Manager (Ex-Officio)
Guwahati
Shri Sunil Kr Tandon
Chief General Manager (Ex-Officio) Thiruvananthapuram
Shri S. Venkataraman
Chief General Manager (Ex-Officio)
Hyderabad
Shri Swaminathan J.
Chief General Manager (Ex-Officio)
*Directors on the Central Board nominated on the Local Boards as per Section 21(1) (b) of SBI Act.
BANK’S AUDITORS 27
Bank’s Auditors