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R12 Oracle Field Service Fundamentals

Duración: 3 Días

Lo que aprenderá
In this course you will learn implementation considerations for products that help to manage a field service organization,
including Oracle Field Service, Oracle Advanced Scheduler, and Oracle Spares Management. R12 Field Service
Fundamentals is part of the Functional Implementer learning path and is designed to help you make strategic
implementation decisions.

Learn To:

Summarize Field Service Integrations

Set Up and Use Field Service Resources
Set Up and Use the Field Service Dispatch Center
Set Up and Use the Field Service Advanced Scheduler
Set Up and Use the Field Service Technician Portal
Set Up and Use Spares Logistics

Audiencia
End Users
Functional Implementer

Prerrequisitos
Prerrequisitos requeridos
R12 Oracle Service Fundamentals

R12 Oracle E-Business Suite Essentials for Implementers

Prerrequisitos sugeridos
Knowledge of field service organizations and processes
Knowledge of Oracle Inventory
Working experience with field service operations

Objetivos del curso

Explain the Dispatch to Debrief process
Describe Field Service and Summarize Field Service Integrations
Explain the Prerequisite Oracle E-Business Setups
Set Up Field Service Territories, Dispatchers, and Technicians
Set Up and Use the Field Service Dispatch Center
Set Up and Use the Field Service Advanced Scheduler
Set Up and Use the Field Service Technician Portal and Debrief
Set Up and Use Spares Logistics

Copyright © 2009, Oracle. Todos los derechos reservados. Página 1

Contenido del curso

Overview of Dispatch to Debrief Process

Explaining the Service Request to Resolution Process
Explaining the Call Intake Process
Explaining the Dispatch to Debrief Process

Prerequisite E-Business Setups and Integration

Explaining Field Service
Explaining Field Service Integrations
Explaining Common Applications Components
Explaining Prerequisite E-Business Setups

Oracle Field Service - Territories, Dispatchers, and Technicians

Explaining Resources
Explaining Territories
Setting Up Field Service Territories
Setting Up Field Service Dispatchers
Setting Up Field Service Technicians

Setting Up and Using Oracle Field Service Dispatch Center

Explaining the Dispatch Center
Using the Dispatch Center
Setting Up the Dispatch Center

Setting Up and Using Field Service Advanced Scheduler

Explaining Advanced Scheduler
Using Advanced Scheduler
Setting Up Advanced Scheduler

Setting Up and Using Field Service Technician Portal and Debrief

Explaining the Field Service Technician Portal
Using the Field Service Technician Portal
Setting Up the Field Service Technician Portal

Setting Up and Using Oracle Spares Management - Spares Logistics

Explaining Spares Management
Explaining Spares Logistics
Returning Excess and Defective Parts
Manually Creating a Parts Requirement and Technician Order
Automatically Creating a Parts Requirement and Technician Order
Setting Up Spares Logistics

Copyright © 2009, Oracle. Todos los derechos reservados. Página 2