O Vocabulary

Travel details

O Listening
Listening for information
Language focus 1
can /can't
Reading
Business hotels

O there is /there
Language focus 2
are

O Skills
Making bookings and
checking arrangements A journey of a thousand mile0s
Case study must begin with a single step. ;,
Pacific Hotel Chinese proverb

o How often do you travel? Where do you like to go? Do you ever travel
on business?

G When you travel, which of the following do you like or not like? Make
sentences as in the examples.

I love meeting new people. I don't like flying.

I like eating new food. ( hate checking in.
( don't mind packing.
• checking in • being away from home
• waiting for luggage • travelling to the airport / station
• going through security checks • meeting new people
• speaking a foreign language • flying
• packing suitcases • eating new food

G 04.1 Listen to extracts 1-8. Where (a-e) can travellers hear or say these
things?
a) in a taxi c) at a railway station e) on a plane
b) at an airport d) at a hotel

1 .. ~... 2 ..... 3 ..... 4 .. · .. 5 ..... 6 ..... 7 ..... 8 .....

 ,

o 04.2 Say these flight details. Then listen and check.

Travel details I 1 Flight BA 427 5 You fly from terminal 3.

2 Flight LH 265 6 The 4-40 flight to Frankfurt is now boarding.
3 Flight UA 491 7 You are in row 35, seat E.
4 The plane leaves from gate 38. 8 The plane arrives at 12.10.

o Work in pairs. Ask each other information about some business travellers'
flight details.
Student A: See below. Student B: Turn to page 140.

Student A
1 Ask your partner for the missing flight details, for example,
What are fv1r Asafiev's flight details?
2 Give your partner the flight details he or she needs.
Mr Asafiev Mr Bendhiba TAY616
Ms Salgado Ms Ayhan TK940
Ms Ho Way Chao Mr Mehmood PK758
Mr Soong Mr Ashida JL984
3 Now check the flight details with your partner.

e People often do thesE!things when they travel. Match the verbs (1-10) with
the correct phrases (a-e).

take
collect
do
check in
queue
watch
book b) e)
e)
a)
c)
d) at
c)
sometheir
the
a bus
an hotel
at
d) hotel
or
in-flight
the 89 flight
luggage
10
room
taxi
check-in
shopping
their movie 67
irm
hrough b) a ticket 1 buy ~ a) security

e Work in pairs. Put actions 1 to 10 from Exercise C into order.

1 buy a tic.ket 2 book a hotel room
11111 I 4 Tmvel

Complete the sentences below. Use the nouns from the box.

bill reservation booking receipt centre

fax call luggage flight seat

At the ticket office

1 I nee d t 0 c hange my bookinfi;) .
2 Is there a direct ?
At the check-in desk
3 Can I take this as hand ?
4 Can I have an aisle ?
In a taxi
5 Please take me to the city .
6 Can I have a , please?
At the hotel
7 I have a for two nights. My name's Burkhard.
8 Can I send a from here?
9 Can I have an alarm at 6-45, please?
10 I'm checking out today. Can I have the , please?

:) Vocabulary file page 157

listening (14.3 Listen to each part of the recording. Then answer these questions.
listening for Part 1
information 1 What time is the next train to Manchester?
Part 2
2 Which flight is boarding at gate 23?
Part 3
3 What time does the train leave?
4 Which platform does it leave from?
Part 4
5 The passenger chooses a flight. What time does it leave?
6 When does the flight arrive?
7 What is the flight number?
8 Which terminal does it leave from?

• We use can to say we are able to do something.

He can program a computer.
• We use can I or can we to ask permission.
Can I use the phone, please?
Yes, of course. I Sorry. I'm afraid it's for staff only.
• We also use can to talk about what is possible.
Can I fly direct from Moscow to Sydney?
No, you can't. You need to change. :) page 121
 4 Travel I

o Put this dialogue into the correct order.

Paolo Hi, judith. D
judith Well, I can't do Thursday, but Friday is OK. D
Paolo Paolo Ranieri speaking. [[]
judith Oh, hello, Paolo. This is judith Preiss here. ~
Paolo I'm sorry, judith. I can't. But I can make Thursday or Friday. D
judith Paolo, I'm calling about that meeting. Can you make next
Wednesday? D
Paolo Of course. I can pick you up from the station if you like. D
judith 10 o'clock's fine. Oh, and can I bring my colleague, Sabrina?
You met her at the conference. D
Paolo OK. Friday it is. Can we meet in the morning - say 10 o'clock? D
judith Great. See you on Friday. Bye. D
G 04.4 Listen and check your answers.
e Look at the dialogue in Exercise A. Write questions beginning with can.
Can Judith and Paolo meet on Friday?
Work in pairs. Ask each other your questions. How much can you remember?
A Can Paolo meet Judith on Wednesday? B No, he can't.

a 04.4 Listen to the dialogue again. Then practise it with a partner.

o Complete the e-mail Judith writes to Sabrina about the arrangements.

Sabrina
I called Paolo Ranieri about the meeting. He 1 make
it on Wednesday, but he 2 do 3 at
10 o'clock. He says of course you 4 come with me!
And he 5 pick us up from the 6.

See you soon,

Judith

o Ask people in your class about the languages they can speak.
A Can you speak Japanese? B No, I can't.
Work in pairs. Try to remember the languages people can and can't speak.
JOhn can speak 6nglish and Crerman, but he can't speak Chinese.

CD Work in pairs. Role-play this situation.

Student A: Turn to page 135. Student B: See below.

Student B
Ask Student A for the following information:
• take a taxi from the airport to the office?
Can I take a taxi from the airport to the office?
• smoke in the building?
• get lunch in the cafeteria?
• get secretarial help?
• use a computer?
 Tick the facilities you expect to find in a business hotel.

InternetDconnections
childcare
fitness centre
secretarial
meeting D
service
services
rooms
taurant
eption
shop desk

Read this brochure. Underline the words from Exercise A which are in the
brochure.

Welcome to the
ST REGIS
The St Regis is a five-star hotel in Shanghai, just 35
minutes from the city's new international airport
(distance: less than 20km). It is in the Pudong area, one
of the most dynamic financial and commercial centres
in the world. But for the business traveller interested in
culture and history, there are also many attractions,
such as the Jade Buddha Temple and traditional
Chinese gardens.
St Regis has 328 luxurious rooms. Each room offers
10 voicemail, free access to high-speed broadband and

wireless Internet connection, as well as in-room movies,

a CD and video library and flat-screen TV.
A unique feature of the hotel is that each guest can
enjoy the services of a personal assistant called the St
15 Regis Butler. The butler takes full responsibility for your

comfort from check-in till check-out and can also help

you with the organisation of your business meetings.
There is also a sauna, a fitness centre, a tennis court,
an indoor swimming pool and a spa where you can
20 relax.

On the top floor, the award-winning Italian

restaurant offers fantastic panoramic views of the city.
There are two other restaurants: one is authentic
Chinese and the other offers a wide variety of
25 international dishes.

St Regis has a round-the-clock business centre and

13 meeting rooms with multimedia equipment and
space for up to 880 people.

G Ask and answer questions about the St Regis.

A Lan you watch films and videos? B Yes, you can.

1 watch films and videos?
2 use your computer in your room?
3 swim at the hotel?
4 work at night?
5 eat in the hotel?
6 play tennis at the hotel?
7 hold a meeting?
 4 Travelj

G) Answer these questions.

1 How far is it from the airport to the hotel?
2 How long does it take to travel from the airport to the hotel?

o Match the words on the left (1-8) with the words on the right (a-h) to make
word partnerships from the text.
1 voice a) centre
2 meeting b) library
3 fitness c) swimming pool
4 Internet d) views
5 personal e) mail
6 indoor f) assistant
7 panoramic g) room
8 video h) connection

• We often use there is / there are before a / an or some / any.

there is / there are There is an indoor swimming pool.
There are three restaurants.
There aren't any shops in the area.
Are there any meeting rooms in the hotel?
Yes,there are. / No, there aren't. :) page 121

o Complete these sentences with the correct form of there is or there ore.
1 It 's a very sma II'alrport. There aren't h'
any sops In t he termlna
. I.
2 a problem with my ticket?
3 any aisle seats available.
4 a stopover in Frankfurt.
5 any flights to Zurich tonight?
6 I'm afraid a flight to Warsaw this afternoon.
7 two cafes in the terminal.
8 any buses from the airport to the city centre?

Work in pairs. Role-play this situation.

Student A: See below.
Student B: Turn to page 140.

Student A
You have a new job in a city abroad. Ask Student B about these items.
tv there an international vchool?
• international school • cinemas and museums • swimming pools
• golf courses • good transport system • universities
• luxury hotels • good health service • nightclubs

G Ask and answer questions about a place that you know well.
 I4 Travel

~ ---
.
,-"----
Skills ~,
-'-"'---~-~-- o 04.5 Read these questions. Then listen to the dialogue and underline
the correct answers.
Making bookings
and checking 1 When is Simon arriving? Monday / Wednesday
arrangements 2 When is he leaving? Tuesday / Wednesday
I'
3 What kind of room does he want? single / double
r
4 How much does the room cost per night? €120 / €150
5 How many nights is he staying at the hotel? 1 night / 2 nights
6 What time will he arrive? 7 o'clock /6 o'clock

o Work in pairs. Student A is a receptionist at the Delta Hotel in Greece.

Student B is a business traveller. Book rooms for yourself and a colleague.
Study the Useful language box. Then role-play the telephone call.
A Answer phone. Give name of hotel.
B Give your name. Ask for two single rooms with baths from 16 to 20 July.
A Check booking is for four nights from 16 to 20 July.
B Price?
A €150 per night per single room.
B Restaurant? Car park?
A Restaurant: yes
Car park: no
Ask for credit card details.
B Visa number: 4921445637141009
Expiry date: 12/11

:) Vocabulary file pages 158-160

Useful language J

Receptionist
Hello. Capri Hotel. How can I help
you?
I can give you a single / double on
the first floor.
Would you like smoking or
non-smoking?
So, that's a single room for two
nights, the 4th and 5th.
Can I have your credit card details,
please?
What time do you expect to arrive?
Could you repeat that, please?
Caller
I'd like to book a room from Tuesday
4th to Thursday 6th.
How much is it per night?
Is there a restaurant in the hotel?
Is there a car park?
Can I pay with American Express /
MasterCard / Visa?
It's a Visa card. The number is ....
The expiry date is ....
 4 Travel I
Pacific Hotel

Background
The Pacific Hotel is in Sydney, Australia. Twelve people want to book rooms for next week.
Ground floor First floor
Busy road Stairs Busy road
I-----t
Stairs Room 2 Room 4
Reception Room 7 Room 9
t (very small
single)
(large single)
A$200
Room
(very 6
large
double)
II, (double)
A$200
(occupied)
A$140 • noisy
A$370
• deluxe
room
Room 5 • quiet and Room 8 Room 10
(occupied) sunny (double) A$280 (double)
Room 1
(occupied) I RoomA$260
(double) 3 • very • extra beds for A$250
• qUiet and sunny children
comfortable • quiet and sunny
• very comfortable
• quiet and sunny

Sea Sea

Guests and room

requirements
• Anna and three friends aged 50-70. 1 Work in pairs. You are the Hotel Manager and the
They want two double rooms. They Assistant Manager. Decide which room(s) you can
can pay A$240 for each room. offer each guest.

• Mr and Mrs Schmidt. They are just
married. They can pay A$280.
• Mr Jensen and his son. The son is in a
wheelchair. They can pay A$280.
• Mr Wang is a writer and wants a quiet
room. He can pay A$180.
• Madame Berger and her rich friend.
They want a sunny room with a lovely
view. Price is not important.
• Ms Steele, a businesswoman, wants a
large, quiet room. Price is not
important.
'ou are a receptionist at the hotel.
Choose a guest and write an e-mail to
confirm the details of their stay.
Include the date of arrival, date of
leaving, type of room and the price.
Dear ...
{ am happy to confirm
details of your stay ...
We can offer Anna rooms 1 and 7.
We can't use room I, it's occupied.
2 Now work in groups of four. Compare your ideas.
3 Look at this extract from a telephone conversation
between the hotel receptionist and one of the
guests.
A Pacific Hotel. Good morning. How can I help
you?
B Hello. This is Li Wang here. I'd like to book a
room from Tuesday till Saturday next week.
A Do you want a single or a double?
B Single, please. And if possible, I'd like a quiet
room.
A Right. Let me check. Yes, we have a single room
on the ground floor then, but I'm afraid it's very
small.
B Is that all you have?
A Well, there's a larger single on the same floor,
but that room is very noisy, I'm afraid.
B OK, then. How much is the small single per
night?
the following
A It's A$140.
B Fine.
A All right. Can I take your details, please?
Work in pairs. Choose another guest and role-play
a similar telephone conversation.