Robert McFadden Curriculum Vitae .

Skills Overview
• Co n t en t C r eat io n : writing, media production, and editing
• Kn o w le d g e M an a g e m en t : workflow, knowledge base, and web development
• Co l la b o rat iv e I n t e r ac t io n s: team building, client support, and interpersonal rapport

° Strong client service orientation. ° Proven facility introducing new technologies and processes to
diverse work contexts. ° Highly adaptive and very persistent. ° Excellent self-motivation and initiative.
Examples available at http://RobertsFolio.com.

Professional Development

ZEN OF GOSSIP
Personal Mentor and Coach 2003 – present
Assist individuals with issues of motivation, relationship, change, and loss. Member of the
International Coach Federation and the Quebec International Coach Federation.
For more information, visit http://ZENofGOSSIP.com.

APTILO N
Operations Ser vice Manager 2001 – 2003
Principal Operations liaison managing e-marketing solutions for pharmaceutical, biotech and
medical device industries. Responsibilities included:

Standardization of development and implementation;

Documentation of features and processes;

Verification of content and functionality;

Escalation point for all sections of Operations.
Resulted in a reduction of development time and failure rates by 60 to 95%.
For more on Aptilon, visit http://Aptilon.com.

SOFTIM AG E ( AVI D/ MICROSOFT)

Know ledge Management Lead: Web Development 1997 – 2001
Member of corporate web development teams at Softimage and Avid. Lead for knowledge
management, asset sharing, and personalization in projects including:

XSI Net: an asset sharing resource integrating softimage.com within the SOFTIMAGE|XSI
application.

softimage.com: the first Softimage web site integrating personalized content management
with combined internet, extranet, and intranet functionality. Served as template for
Avid.com design.

Web-based beta programme management, demo content development, and product
documentation distribution.

Custom er Ser vi ce Asset Manager 1997 – 2001

Designed and supported browser-based security and content creation tools. This resulted in:

Reduction in direct telephone support demand averaging 75%

Simplified case workflow for support engineers

Solution documentation integrated into the case closure process

Increased overall web site traffic by approximately 35%

Robert McFadden .
robert@RobertsFolio.com 121 Avenue Laurier Ouest, Montréal, H2T 2N6 tel: 438 288 6569
Robert McFadden Curriculum Vitae .

Support Hotline Lead 1996 – 1997

Supervised the performance of a team of 12 technical support engineers. Optimized work
practices according to team skills, customer needs, and product development, producing:

12% rise in the customer satisfaction levels to 92%

Successful introduction of product support on Windows NT

Development of knowledge base for web support.

Technical Support Engineer 1995 – 1996

Provided technical support for a variety of animation, post-production, and paint products. In
addition, represented Customer Support on programme management teams, assisted Support
Manager in developing hotline procedures, and provided customer training.

N ATION AL G ALLERY OF C AN AD A
Curatori al Assist ant (Video) 1981 – 1985
Founded the media programme with the institution of a permanent video collection and
exhibition space. Curated shows, recommended acquisitions, and produced catalogues.

SELF-EMPLO YED
Media Artist 1981 – present
Produce interactive environments in digital and analogue media. Consultancies in artist-run
production centres operations, curating, workshops, and funding.
For more information, visit http://TravellinginCurves.com and http://robertsportfolios.com.

Education and Training

Personal and Prof essional Coaching Certificate 2011

Centre for Human Relations & Community Studies, Concordia University (Montreal)

Managing Microsoft People 1997

Microsoft Corporate Campus (Redmond, U.S.A.)

Microsoft Executi ve & Management Development 1996

Softimage (Montreal)

Effecti ve Consulting 1995

Microsoft (Montreal)

Communication Skills 1995

Softimage/Technical Support Solutions Inc (Montreal)

Film and Televi sion Anim ation, F/X, and Post-Pr oduction 1993 – 1994
Centre NAD (Montreal)

Postgr aduate Certif icate in Fine Art 1990 – 1991

The Slade, University College London (London, U.K.)

Bachelor of Art s in Photo- Cinema 1974 – 1978

University of Ottawa (Ottawa)

Robert McFadden .
robert@RobertsFolio.com 121 Avenue Laurier Ouest, Montréal, H2T 2N6 tel: 438 288 6569