It Training Center Catalog 2008

IT TRAINING CATALOG
Classroom learning, On‐Site learning & Boot Camp

7/25/2008
Knowledge Base IT Training Center
Prepared Kene Ijezie, Senior IT Consultant.

IT TRAINNING CATALO OG
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• Microsoftt Windows xp/viista • Intro: Interrnet And Websittes • Intro: LAN (WWired Vs Wireless)

• Microsoftt Office 2003/20007 • Using Dreaamweaver 8/CS3 3 (DWV) • MS Server 2003
• Microsoftt Office Word 20003 • Building Hom me & Office LAN
N
• Website Laayout With DWV V 8
• Microsoftt Office Excel 2003 • MS Exchange Server 2003
• Adding Content With DWV V 8
• Microsoftt Office Powerpo oint 2003 • Wireless Networking Essenttails
• Creating Pages With CSS
• Microsoftt Office Access 2
2003 • LAN Securityy
• Linking & NNavigation With DWV 8 • Virtualization
• Microsoftt Outlook 2003
• Uploading Websites • Virtual Privaate Network (VPN)
Office Power Web Developer Network Admin

User Track Traack Tracck
• Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions

• Week Dayys (Mon‐Fri) • Week Days (Mon‐Fri) • Week Dayss (Mon‐Fri)
• 10 hrs Per Week • 10 hrs Per Week • 10 hrs Per Week
• 3 Weeks Duration Period • 3 Weeks D Duration Period • 3 Weeks Duration Period
• on
10 Participants Per Sessio • 10 Particip
pants Per Sessionn • pants Per Session
10 Particip n
• Projectorr Screen Availablle • Projector SScreen Availablee • Projector SScreen
NGN 2
20,000 NGN 2
25,500 NGN 3 5,500
• Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions

• Week Dayys (Mon‐Fri) • Week Days (Mon‐Fri) • Week Dayss (Mon‐Fri)
• 10 hrs Per Week • 10 hrs Per Week • 10 hrs Per Week
• 3 Weeks Duration Period • 3 Weeks D Duration Period • 3 Weeks Duration Period
• on
10 Participants Per Sessio • 10 Particip
pants Per Sessionn • pants Per Session
10 Particip n
• Projectorr Screen Availablle • Projector SScreen Availablee • Projector SScreen
10 hrrs Per 10 hr s Per 10 hr s Per

Weeek Weeek We ek
P
Page 2
Topics covered on Microsoft XP
OFFICE POWER USER TRACK

Introduction to Windows XP Operating System
* The Desktop Support Technician
* The Windows Desktop Operating Systems
* Tools for Troubleshooting Windows Desktop Operating Systems
• Resolving Installation Issues
* Preparing for Installation
* Preparing the Hard Disk for Installation
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3 Weeks Time line
* How the Installation Process Works
* Troubleshooting an Attended Installation
* Troubleshooting an Upgrade
* Troubleshooting an Unattended Installation
* Troubleshooting the Boot Process
• Resolving Desktop Management Issues
* Troubleshooting Logon
* Troubleshooting User Configuration
* Troubleshooting Multilingual Configuration
* Troubleshooting Security and Local Policy Settings
* Troubleshooting System Performance
• Resolving File and Folder Issues
* Managing Files and Folders
* Troubleshooting Access to Files and Folders
* Troubleshooting Access to Shared Files and Folders

[Pick the date]
Topics covered on Microsoft XP

• Resolving Hardware Issues
* Managing Drivers
* Troubleshooting Storage Devices
* Troubleshooting Display Devices
* Troubleshooting Input and Output Devices
* Troubleshooting the Advanced Configuration and Power Interface
• Resolving Print Issues
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3 Weeks Time line
* Installing Local and Network Printers
* Troubleshooting Printer Drivers
* Troubleshooting Printers and Print Jobs
* Auditing Printers
• Resolving Network Connectivity Issues
* Applying the OSI Model
* Managing Computer Addressing
* Managing Name Resolution
* Troubleshooting Remote Connection Issues
2
• Creating a Basic Document
Topics covered on Microsoft Office Word 2003

* The Word Environment
* Get Help Using Word
* Enter Text
* Save a New Document
* Preview a Document
* Print a Document
• Editing a Document
* Navigate in a Document
* Insert Text
* Select Text
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3 Weeks Time line
* Create an AutoText Entry
* Move and Copy Text
* Delete Blocks of Text
* Undo Changes
* Find and Replace Text
• Formatting Text
* Change Font and Size
* Apply Font Styles and Effects
* Change Text Colour
* Highlight Text
* Copy Formats
* Clear Formatting
* Find and Replace Text Formatting


• Formatting Paragraphs
* Set Tabs
* Change Paragraph Alignment
* Indent Paragraphs
* Add Borders and Shading
* Apply Styles
* Create Lists
* Change Spacing Between Paragraphs and Lines
• Proofing a Document
* Use the Thesaurus
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* Check Spelling and Grammar
3 Weeks Time line

* Create a New Default Dictionary
* Check Word Count
* Modify a Document in Print Preview
• Adding Tables
* Create a Table
* Enter Data in a Table
* AutoFormat a Table
* Convert Text into a Table
2

• Inserting Graphic Elements
* Insert Symbols and Special Characters
* Insert a Clip Art Picture
* Add a Watermark
• Controlling Page Appearance
* Set Page Orientation
* Change Page Margins
* Apply a Page Border
* Add Headers and Footers
* Insert a Page Break
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3 Weeks Time line
• Managing Lists
* Sort a List
* Restart a List
* Create an Outline Numbered List
* Customize List Appearance
• Customizing Tables and Charts
* Sort a Table
* Modify Table Structure
* Merge or Split Cells
* Position Text in a Table Cell
* Apply Borders and Shading
* Perform Calculations in a Table

3
* Create a Chart from a Word Table

* Modify a Chart
• Customizing Formatting
* Modify Character Spacing
* Add Text Effects
* Control Paragraph Flow
• Working with Custom Styles
* Create a Character or Paragraph Style
* Modify an Existing Style
* Create a List Style
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* Create a Table Style
3 Weeks Time line

• Modifying Pictures
* Set Picture Contrast or Brightness
* Crop a Picture
* Wrap Text Around a Picture
• Creating Customized Graphic Elements
* Draw Shapes and Lines
* Insert WordArt
* Insert Text Boxes
* Create Diagrams
4

• Controlling Text Flow
* Insert Section Breaks
* Insert Columns
* Link Text Boxes
• Automating Common Tasks
* Run a Macro
* Create a Macro
* Modify a Macro
* Customize Toolbars and Buttons
* Add Menu Items
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3 Weeks Time line
• Automating Document Creation
* Create a Document Based on a Template
* Create a Document by Using a Wizard
* Create or Modify a Template
* Change the Default Template Location
* Insert a MacroButton Field in a Template
• Performing Mail Merges
* The Mail Merge Process
* Perform a Merge on Existing Documents
* Merge Envelopes and Labels
* Use Word to Create a Data Source
5

• Using Microsoft Office Word 2003 with Other Programs
* Link to a Microsoft® Office Excel 2003 Worksheet
* Link a Chart to Excel Data
* Send a Document Outline to PowerPoint
* Extract Text from a Fax
* Save a Document as a Different File Format
* Look Up Information Using Research Sites
* Send a Document as an Email Attachment
• Collaborating on Documents
* Modify User Information
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3 Weeks Time line
* Create a New Version of a Document
* Delete Old Versions
* Send a Document for Review
* Use Comments
* Compare Document Changes
* Merge Document Changes
* Review a Document
• Adding Reference Marks and Notes
* Insert Bookmarks
* Insert Footnotes and Endnotes
* Add Captions
* Insert Cross-references
6

• Making Long Documents Easier to Use
* Mark Text for Indexing
* Insert an Index
* Insert a Table of Figures
* Mark Text for a Table of Authorities
* Insert a Table of Authorities
* Insert a Table of Contents
* Create a Master Document
* Automatically Summarize a Document
• Securing a Document
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* Update a Document's Properties
3 Weeks Time line

* Save a Document without Personal Information
* Hide Text
* Limit Formatting Choices in a Document
* Select Regions of a Document that Can Be Modified
* Add a Digital Signature to a Document
* Require a Password to Open a Document
• Creating Web Pages
* Create a Web Page
* Insert Hyperlinks
* Insert a Movie Clip into a Web Page
* Apply a Theme to a Web Page

7
* Create a Framed Web Page

* Save a Web Page to a Web Server
• Creating Forms
* Add Form Fields to a Document
* Protect a Form
* Save Form Data as Plain Text
* Automate a Form
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3 Weeks Time line
8
• Getting Started with Excel
Topics covered on Microsoft Office Excel 2003

* An Overview of Excel
* Navigate in Excel
* Select Data
* Enter Data
* Save a Workbook
* Obtain Help
• Modifying a Worksheet
* Move and Copy Data Between Cells
* Fill Cells with Series of Data
* Edit Cell Data
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* Insert and Delete Cells, Columns, and Rows
3 Weeks Time line

* Find, Replace, and Go To Cell Data
* Spell Check a Worksheet
• Performing Calculations
* Create Basic Formulas
* Calculate with Functions
* Copy Formulas and Functions
* Create an Absolute Reference
• Formatting a Worksheet
* Change Font Size and Type
* Add Borders and Colour to Cells
* Change Column Width and Row Height

* Merge Cells

* Apply Number Formats
* Create a Custom Number Format
* Align Cell Contents
* Find and Replace Formats
* Apply an AutoFormat
* Apply Styles
• Developing a Workbook
* Format Worksheet Tabs
* Reposition Worksheets in a Workbook
* Insert and Delete Worksheets
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* Copy and Paste Worksheets
3 Weeks Time line

* Copy a Workbook
• Printing Workbook Contents
* Set a Print Title
* Create a Header and a Footer
* Set Page Margins
* Change Page Orientation
* Insert and Remove Page Breaks
* Print a Range
2
• Customizing Layout

* Split a Worksheet
* Arrange Worksheets
* Freeze and Unfreeze Rows and Columns
* Hide and Unhide Worksheets
• Creating and Applying Templates
* Create a Workbook from a Template
* Create a Custom Template
* Working with Comments
* Create a Hyperlink
* Use Web-based Research Tools
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3 Weeks Time line
• Creating and Modifying Charts
* Create a Chart
* Format Chart Items
* Change the Chart Type
* Create a Diagram
• Working with Graphic Objects
* Insert Graphics
* Create AutoShapes
* Format Graphic Objects
* Change the Order of Graphic Objects
* Group Graphic Objects

3
* Move, Copy, and Resize Graphic Objects

• Calculating with Advanced Formulas
* Create and Apply a Name for a Range of Cells
* Calculate Across Worksheets
* Calculate with Date and Time Functions
* Calculate with Financial Functions
* Calculate with Statistical Functions
* Calculate with Lookup and Reference Functions
* Calculate with Logical Functions
• Sorting and Filtering Data
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* Sort Data Lists
3 Weeks Time line

* Filter Data Lists
* Create and Apply Advanced Filters
* Calculate with Database Functions
* Add Subtotals to a Worksheet
• Using Excel with the Web
* Export Excel Data
* Publish a Worksheet to the Web
* Import Data from the Web
* Create a Web Query
4

• Streamlining Workflow
* Create a Macro
* Edit a Macro
* Customize Access to Excel Commands
* Apply Conditional Formatting
* Add Data Validation Criteria
* Update a Workbook's Properties
* Modify Excel's Default Settings
• Collaborating with Others
* Protect Files
* Share a Workbook
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3 Weeks Time line
* Set Revision Tracking
* Review Tracked Revisions
* Merge Workbooks
* Adjust Macro Settings
* Administer Digital Signatures
• Auditing Worksheets
* Trace Cell Precedents & Cell Dependents
* Locate Errors in Formulas
* Locate Invalid Data and Formulas
* Watch and Evaluate Formulas
* Group and Outline Data
5

• Analyzing Data
* Create a Trendline
* Create Scenarios
* Perform What-If Analysis
* Develop a PivotTable© Report
* Develop a PivotChart© Report
* Perform Statistical Analysis with the Analysis ToolPak
• Working with Multiple Workbooks
* Create a Workspace
* Consolidate Data
* Link Cells in Different Workbooks
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3 Weeks Time line
* Edit Links
• Importing and Exporting Data
* Export to Microsoft Word
* Import a Word Table
* Import Text Files
6
Topics covered on Microsoft Office Power Point 2003

• An Orientation to PowerPoint
* The PowerPoint Environment
* Orientation to Views
* Navigate Through a Presentation
* Edit Slide Text
* Save the Presentation
* Run a Slide Show
• Beginning a Presentation
* Create a New Presentation
* Change Background Colour
* Add Slides to a Presentation
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3 Weeks Time line
* Enter Text
* Create a Presentation from a Microsoft Word Outline
• Formatting Text Slides
* Apply Character Formats
* Align Text
* Change Line Spacing
* Change Indents
• Adding Tables to a Presentation
* Create a Table
* Format Tables
* Insert a Table from Microsoft Word


• Charting Data
* Create a Column Chart
* Edit Chart Data
* Change Chart Type
* Insert a Chart from Microsoft Excel
• Modifying Objects
* Resize Objects
* Copy and Duplicate Objects
* Move Objects
* Changing Object Orientation
* Format Objects
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* Group and Ungroup Objects
3 Weeks Time line

* Change the Order of Objects
• Adding Images to a Presentation
* Add Clip Art
* Add a Picture from a File
* Draw Lines and Shapes
* Insert WordArt
• Preparing to Deliver a Presentation
* Spell Check
* Arrange Slides
2

* Add Transitions
* Create Speaker Notes
* Send a Presentation to Microsoft Word
* Print the Presentation
* Package a Presentation for CD
• Creating a Custom Design Template
* Define Design Template Characteristics
* Create a Custom Colour Scheme
* Set Up a Slide Master
* Format Custom Bullets
* Add a Footer
* Modify the Notes Master
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* Save a Custom Design Template
3 Weeks Time line

• Adding Organization Charts and Diagrams
* Working with Organization Charts
* Update an Organization Chart
* Applying a Chart Layout
* Create a Diagram
* Draw a Flowchart
• Adding Special Effects
* Add Sound and Movies
* Add Animation
3

* Emphasize Objects
* Set a Motion Path
* Set the Order of Effects
• Creating Web Presentations
* Create a Group Home Page with the AutoContent Wizard
* Hyperlink to a Web Page
* Publish as a Web Page
• Collaborating in PowerPoint
* Set Password Protection
* Work with Comments
* Send a Presentation for Review
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* Merge Revision Copies
3 Weeks Time line

* Apply Reviewer Changes
• Delivering a Presentation
* Hyperlink Within PowerPoint
* Add an Action Button
* Set Up a Custom Show
* Annotate a Presentation
* Working with Narrations and Slide Timings
* Set Up a Slide Show to Repeat Automatically
4
• An Overview of Access 2003
Topics covered on Microsoft Office Access 2003

* Relational Databases
* The Access Environment
* The Database Environment
* Examine an Access Table
• Managing Data
* Examine an Access Form
* Add and Delete Records
* Sort Records
* Display Record Sets
* Update Records
* Run a Report
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3 Weeks Time line
• Establishing Table Relationships
* Identify Table Relationships
* Identify Primary and Foreign Keys in the Relationships Window
* Working with Subdatasheets
• Querying the Database
* The Select Query
* Add Criteria to a Query
* Add a Calculated Field to a Query
* Perform a Calculation on a Record Grouping

• Designing Forms

* Form Design Guidelines
* Create AutoForms
* Create a Form Using the Form Wizard
* Modify the Design of a Form
• Producing Reports
* Create an AutoReport
* Create a Report by Using the Wizard
* Examine a Report in Design View
* Add a Calculated Field to a Report
* Modify the Format Properties of a Control
* AutoFormat a Report
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3 Weeks Time line
* Adjust the Width of a Report
• Planning a Database
* Design a Relational Database
* Identify Database Purpose
* Review Existing Data
* Determine Fields
* Group Fields into Tables
* Normalize the Data
* Designate Primary and Foreign Keys
2
• Building the Structure of a Database

* Create a New Database
* Create a Table Using a Wizard
* Create Tables in Design View
* Create Relationships between Tables
• Controlling Data Entry
* Restrict Data Entry with Field Properties
* Create an Input Mask
* Create a Lookup Field
• Finding and Joining Data
* Find Data with Filters
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3 Weeks Time line
* Create Query Joins
* Join Unrelated Tables
* Relate Data Within a Table
• Creating Flexible Queries
* Set Select Query Properties
* Create Parameter Queries
* Create Action Queries
3
• Improving Your Forms

* Enhance the Appearance of a Form
* Restrict Data Entry in Forms
* Add Command Buttons
* Create a Subform
• Customizing Your Reports
* Organize Report Information
* Set Report Control Properties
* Control Report Pagination
* Summarize Information
* Add a Subreport to an Existing Report
* Create Mailing Labels
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3 Weeks Time line
• Expanding the Reach of Your Data
* Publish Access Data as a Word Document
* Analyze Access Data in Excel
* Export Data to a Text File
* Merge Access Data with a Word Document
• Structuring Existing Data
* Import Data
* Analyze Tables
* Create a Junction Table
* Improve Table Structure

4

• Writing Advanced Queries
* Create Unmatched and Duplicates Queries
* Group and Summarize Records Using the Criteria Field
* Summarize Data with a Crosstab Query
* Create a PivotTable and a PivotChart
* Display a Graphical Summary on a Form
• Simplifying Tasks with Macros
* Create a Macro
* Attach a Macro to a Command Button
* Restrict Records Using a Where Condition
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3 Weeks Time line
• Adding Interaction and Automation with Macros
* Require Data Entry with a Macro
* Display a Message Box with a Macro
* Automate Data Entry
• Making Forms More Effective
* Change the Display of Data Conditionally
* Display a Calendar on a Form
* Organize Information with Tab Pages
5
• Making Reports More Effective

* Cancel Printing of a Blank Report
* Include a Chart in a Report
* Arrange Data in Columns
* Create a Report Snapshot
• Maintaining an Access Database
* Link Tables to External Data Sources
* Back Up a Database
* Compact and Repair a Database
* Protect a Database with a Password
* Determine Object Dependency
* Document a Database
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3 Weeks Time line
* Analyze the Performance of a Database
6
Microsoft Office Outlook 2003 Course
Topics covered on Microsoft Office Outlook 2003

Course Description
This course is the first in a series of three Microsoft Office Outlook courses.
It will provide you with the skills you need to start sending and responding
to email in Microsoft Outlook 2003, as well as maintaining your Calendar,
scheduling meetings, and working with tasks and notes.
You will compose and send email, schedule appointments and meetings,
manage contact information and tasks, and use notes.
Course pre-requisites:
This course is designed for people with a basic understanding of
Microsoft Windows who need to learn how to use Microsoft Outlook 2003
to compose and send email, schedule appointments and meetings,
manage contact information and tasks, and use notes.
This course is intended for persons interested in pursuing the
y
Microsoft Office Specialist certification for Outlook.
3 Weeks Time line

This course assumes that you are familiar with using personal computers
and have used a mouse and keyboard; basic typing skills are recommended.
You should be comfortable in the Windows environment and be able to
use Windows to manage information on your computer.
Specifically, you should be able to: launch and close programs;
navigate to information stored on the computer; and manage files
and folders. The following courses are recommended, or you should
have equivalent knowledge of:
* Windows XP Professional
This course is rated as a Fundamentals Course, suitable for

novice computer users and beginners.

• Getting Started with Outlook
* Log On to Outlook
* The Outlook Environment
* Compose and Send a Simple Message
* Open a Message
* Reply to a Message
* Print a Message
* Delete a Message
• Composing Messages
* Address a Message
* Format a Message
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3 Weeks Time line
* Check Spelling and Grammar
* Attach a File
* Forward a Message
• Managing Mail
* Open and Save an Attachment
* Flag a Message
* Create a Folder
* Move Messages to a Folder
* Copy Messages to Folders
* Delete a Folder
2
• Scheduling Appointments

* The Outlook Calendar
* Schedule an Appointment
* Assign a Category to an Appointment
* Update Calendar Entries
• Scheduling Meetings
* Schedule a Meeting
* Reply to a Meeting Request
* Propose a New Meeting Time
* Track Meeting Responses
* Update a Meeting Request
* Cancel a Meeting Request
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3 Weeks Time line
* Print the Calendar
• Lesson 6: Managing Contacts
* Add a Contact
* Sort Contacts
* Find a Contact
* Generate a Map
* Edit a Contact
* Delete a Contact
* Print Contacts
3
• Managing Tasks

* Create a Task
* Edit a Task
* Update a Task
• Using Notes
* Create a Note
* Edit a Note
* Copy a Note
• Tracking Work Activities Using the Journal
* Record a Journal Entry Automatically
* Manually Record a Journal Entry
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3 Weeks Time line
* Modify a Journal Entry
• Setting Calendar Options
* Set Work Days and Times
* Display Other Time Zones
* Set Free/Busy Options
• Setting Message Options
* Modify Message Settings
* Modify Delivery Options
* Modify Message Formats
* Notify Others that You will be Out of the Office

4
* Create and Modify a Distribution List

* Insert a Hyperlink
• Sharing Folder Information
* Specify Folder Permissions
* Access Another User’s Folder
* Delegate Access To Folders
• Managing Tasks
* Assign a Task
* Reply to a Task Request
* Send a Task Update
* Track Assigned Tasks
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3 Weeks Time line
• Customizing Outlook
* Customize the Toolbar
* Create a New Toolbar
* Customize the Menu
* Create a Folder Home Page
• Locating Outlook Items
* Sort Messages Using Multiple Criteria
* Find Messages
* Find Messages Using Multiple Criteria
* Filter Messages
5

* Organize Messages
* Manage Junk Email
• Communicating Using MSN Messenger
* Obtain a Hotmail Account
* Add Contacts
* Send and Receive Instant Messages
* Attach a File
* Change MSN Messenger Status
* Change MSN Messenger Options
• Personalizing Your Mail
* Use Stationery
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3 Weeks Time line
* Create Custom Stationery
* Create Signatures
* Modify Signatures
• Organizing Outlook Items
* Group Items
* Create Search Folders
* Create Rules
* Apply Conditional Formatting
6
• Working with Contacts

* Forward Contacts
* Create a vCard from a Contact
* Export Contacts
* Perform a Mail Merge
* Link Items to a Contact
• Saving and Archiving Mail
* Save Messages in Alternate Formats
* Archive Messages
* Protect Personal Folders
• Creating a Custom Form
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* Add Form Fields
3 Weeks Time line

* Save a Form
* Test a Form
• Working Offline and Remotely
* Create an Offline Folder File
* Make a Folder Available Offline
* Create a Send/Receive Group
* Download Messages
7
Topics covered on Dreamweaver 8
WEB DEVELOPER TRACK

Implementing and Managing Microsoft Exchange Server 2003
Course Description
The Web Designer/Developer Training Boot Camp is an 8 weeks hands
on training program designed for Web-design novices, Experienced
web designers, Experienced hand-coders and Web application developers
to lead them through the process of creating functional websites with
the use of Macromedia Dreamweaver 8.
Macromedia Dreamweaver 8 is a professional HTML editor for designing,

coding, and developing websites, web pages, and web applications.
Dreamweaver provides you with a visual editing environment to enhance
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your web creation experience.
3 Weeks Time line

Web Designer/Developer Training Boot Camp Outline
Delegates will learn:
• Dreamweaver Basics
This module introduces you to the most important and commonly
used workspace elements, and tells you how to accomplish some
basic tasks in Dreamweaver like formating HTML code, add images,
link to other pages, generate tables and develop online forms
• Setting Up Your Site and Project Files

This module introduces you to the concept of a Macromedia
Dreamweaver 8 site and shows you how to set up the project files
for any website as well as creating site maps, registering domain names,
and website hosting.
• Creating a Table-based Page Layout

This module explains how to create a table-based page layout in
Macromedia Dreamweaver 8. A page layout determines how your page
will appear in the browser, showing, for example, the placement of
menus, images, and Macromedia Flash content.
[Pick the date]
• Adding Content to Pages
Topics covered on Dreamweaver 8
WEB DEVELOPER TRACK

This module shows you how to add content to web pages in
Macromedia Dreamweaver 8. You can add many different kinds
of content to web pages, including graphics, Macromedia Flash
files, Macromedia Flash Video files, and text.
• Formatting Your Page with Cascading Style Sheets

This module shows you how to format text on your page using
Cascading Style Sheets (CSS) in Dreamweaver. CSS provides
you with greater control over the appearance of your page by
letting you format and position text in ways that HTML cannot.
• Publishing Your Site On The Internet
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3 Weeks Time line
This module shows you how to transfer files to a web server,
using FTP to publish your site live on the internet.
This is an instructor led training course taught in a classroom

based environment.
2
Topics covered on Microsoft 2003 Server
NETWORK ADMINISTRATOR TRACK

Windows 2003 Server Support Course
Course Description
The objective of this course is to provide delegates with an overview

of Windows Server 2003 concepts and basic support tasks. It is aimed
at Support/Helpdesk staff and will also serve as a primer for Server
Administrators and Domain Administrators.
A basic knowledge of using Windows NT or Windows 2000 is assumed.
Topics covered on Windows 2003 Server Support course:
• Windows Server 2003 Features & Differences
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3 Weeks Time line
* Windows NT Server
* Windows 2000 Server
* Windows Server 2003
• Microsoft Windows Security
* Windows NT Domain & Workgroups
* Windows 2000 & 2003 Workgroups and Domains
* Logging On
* The Authentication Process
* The Windows 2003 Domain Logon Process
• Windows Server 2003 Administration Tools
* Windows 2003 Start Menu
* Microsoft Management Console
* Control Panel
[Pick the date]
* Computer Management

* Manage This Server
• Introduction To Active Directory
* The Domain
* The Forest
* Domain Trees
* Domain Administration
* Active Directory Containers
* Group Policy Objects
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• Introduction To Administering Accounts & Resources
3 Weeks Time line

* Built-in User Accounts
* Creating Local Windows 2003 User Accounts
* Domain User Accounts
* Windows 2003 Groups
* Domain Computer Accounts
* Resource Access Management
* Network Shares Access
* NTFS File System Security
* Implementing Security With Group Policy Objects
• Exchange Server 2003 Account Management
* Exchange Tasks
* Outlook 2003 Cached Mode

2
[Pick the date]

• Troubleshooting Windows Server 2003
* Diagnostic Tools
* Common Problems In A Windows 2003 Domain
* Logon Failure
* Group Policy Problems
This is an instructor led training course taught in a classroom based

environment.
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3 Weeks Time line
3
Implementing and Managing Microsoft Exchange Server 2003
Topics covered on Microsoft Exchange Server 2003

Course Description
This instructor-led course provides students with the knowledge and skills
that are needed to update and support a reliable, secure infrastructure.
This infrastructure is used for creating, storing, and sharing information
by using Microsoft Exchange Server 2003 in a medium-sized to large-sized
messaging environment. This course offers a significant amount of practices
and assessments that allow students to become proficient in the skills
that are needed to update and support Exchange Server 2003.
This course is intended for messaging support professionals who work

in medium to large messaging environments (10 to 200 seats)
wireless and Internet messaging connectivity.
Delegates will learn how to:

* Secure Exchange Server 2003.
* Manage recipients.
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* Manage public folders.
3 Weeks Time line

* Manage address lists.
* Managing Client Configuration and Connectivity
* Manage routing.
* Perform a clean installation of Exchange Server 2003 and
verify that the installation was successful.
* Perform preventative maintenance.
* Describe the process for upgrading to Exchange Server 2003 from
Exchange 2000.
* Configure and manage Exchange Server 2003.
* Manage interoperability between Exchange Server 2003 and
Exchange 2000
* Implement and manage Microsoft Outlook Web Access.
* Manage client configuration and connectivity.
* Manage mobile access to Exchange.
* Manage hardware resources.
* Plan for disaster and disaster recovery.
[Pick the date]
* Back up and restore Exchange.

Before attending this course, students must have:
* Working knowledge of Microsoft Windows Server 2003.

* Working knowledge of networking, including Transmission
* Control Protocol/Internet Protocol (TCP/IP), Domain Name System
(DNS), and Internet Information Services (IIS). Working knowledge
of Internet protocols, including Post Office Protocol version 3 (POP3)
or Internet Message Access Protocol version 4 (IMAP4),
Simple Mail Transfer Protocol (SMTP), Hypertext Transfer
Protocol (HTTP), and Network News Transfer Protocols (NNTP).
In addition, it is recommended, but not required, that students

have completed the following courses.
* Managing a Microsoft Windows Server 2003 Environment
y
3 Weeks Time line
Topics covered on Implementing and Managing Microsoft
Exchange Server 2003 course
* Installing and Upgrading to Exchange Server 2003

* Configuring and Managing Exchange Server 2003
* Securing Exchange Server 2003
* Managing Recipients
* Managing Public Folders
* Managing Address Lists
* Implementing and Managing Outlook Web Access
* Managing Routing
* Managing Mobile Devices with Exchange Server 2003
* Managing Data Storage and Hardware Resources
* Disaster Recovery
2
[Pick the date]
* Performing Preventative Maintenance

* The Microsoft Exchange Server 2003 Challenge
This is an instructor led training course taught in a classroom

based environment.
y
3 Weeks Time line

It Training Center Catalog 2008

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• Microsoftt Windows xp/viista • Intro: Interrnet And Websittes • Intro: LAN (WWired Vs Wireless)

Office Power Web Developer Network Admin

• Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions

• Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions • Morning & & Afternoon Sesssions

10 hrrs Per 10 hr s Per 10 hr s Per

OFFICE POWER USER TRACK

* The Desktop Support Technician

* The Windows Desktop Operating Systems

* Tools for Troubleshooting Windows Desktop Operating Systems

• Resolving Installation Issues

* Preparing for Installation

* Preparing the Hard Disk for Installation

* Troubleshooting an Attended Installation

* Troubleshooting an Unattended Installation

* Troubleshooting the Boot Process

• Resolving Desktop Management Issues

* Troubleshooting User Configuration

* Troubleshooting Multilingual Configuration

* Troubleshooting Security and Local Policy Settings

* Troubleshooting System Performance

• Resolving File and Folder Issues

* Managing Files and Folders

* Troubleshooting Access to Files and Folders

* Troubleshooting Access to Shared Files and Folders

Topics covered on Microsoft XP

OFFICE POWER USER TRACK

* Troubleshooting Storage Devices

* Troubleshooting Display Devices

* Troubleshooting Input and Output Devices

* Troubleshooting the Advanced Configuration and Power Interface

• Resolving Print Issues

* Troubleshooting Printer Drivers

* Troubleshooting Printers and Print Jobs

• Resolving Network Connectivity Issues

* Applying the OSI Model

* Managing Computer Addressing

* Managing Name Resolution

* Troubleshooting Remote Connection Issues

Topics covered on Microsoft Office Word 2003

OFFICE POWER USER TRACK

* Get Help Using Word

* Save a New Document

* Move and Copy Text

* Delete Blocks of Text

* Find and Replace Text

* Change Font and Size

* Apply Font Styles and Effects

* Change Text Colour

* Find and Replace Text Formatting

OFFICE POWER USER TRACK

* Change Paragraph Alignment

* Add Borders and Shading

* Change Spacing Between Paragraphs and Lines

* Use the Thesaurus

3 Weeks Time line

* Check Word Count

* Modify a Document in Print Preview

* Enter Data in a Table

* Convert Text into a Table

OFFICE POWER USER TRACK

* Insert Symbols and Special Characters

* Insert a Clip Art Picture

• Controlling Page Appearance