INSTITUTO POLITÉCNICO DE HIGÜEY

SUBJECT: INGLISH IN TOURISM AND HOSPITALITY

ACTIVITIES

GRADE: 6TO. IN HOTEL AND TOURISM (UNIT 1)

Teacher: Lic. Armando Gonzalez

READING

At the travel agency

Read the dialogue and try to understand it.

Agent: Good morning, sir. How may I help you?

Customer: Good morning. I intend to visit England with my
wife. What would you recommend?
Agent: Well, we have several package deals. How long do you
plan to stay?
Customer: We will stay around two weeks.
Agent: In that case, I would recommend you our all-inclusive
tour.
Customer: What does it include?
Agent: It includes air and ground transportation, accommodation, meals and guided
visits.
Customer: I really like that. May I have a brochure, please?
Agent: Of course, sir. Here you are.

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Language Focus

Read the vocabulary notes and try to remember the meanings.

How may I help ¿En qué puedo ayudarle? Es la fórmula de cortesía que se utiliza normalmente para
you? ofrecer ayuda al cliente. ¿También puede decirse What can I do for you?

to intend to tener la intención de

several varios

package deal paquete turístico

to plan planear, tener planeado

to stay permanecer, quedarse

all-inclusive tour viaje con todo incluido

air transportation transporte o traslado aéreo

ground transporte o traslado terrestre. En la industria del turismo, se refiere más

transportation precisamente a los traslados entre el aeropuerto y el hotel, o de una ciudad a otra.

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accommodation alojamiento. Se refiere al tipo de establecimiento donde hospedarse, como por
ejemplo, "hotel", "bed and breakfast", "guesthouse", "hostel", etc. Aprenderás
más sobre este tema en las siguientes lecciones.

meal comida

guided visit visita guiada. También suele usarse guided tour. La persona que guía se
llama tour guide (guía turística).

brochure folleto

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Translate into Spanish the following expressions

This is a list of related vocabulary that you must learn and remember.

1) Asking for information ______________________________

2) I intend / plan to visit…
_______________________
3) What would you recommend?
_______________________________
4) Where should I go?
_______________________________
5) What does the tour include?
_______________________________
6) Are all meals included in the package?
_________________________________
7) What kind of hotels can you offer?
_________________________________
8) Does the guide speak English?
___________________________________
9) How many days will we stay at...?
___________________________________
10) How long does it take to get to...?
____________________________________
11) May I have a brochure, please?
_____________________________________

12) We have several packages to...

___________________________________________

13) We can offer you a better hotel.

___________________________________________

14) You'd better travel by train.

__________________________________________

15) I suggest you take a round-trip flight.

_________________________________________

16) You can rent a car when you arrive.

_________________________________________

17)Why not spend two days in Dubai before coming back?

__________________________________________________

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18) All our tours include a Spanish-speaking guide.
_______________________________________________________________

NEW WORDS AND EXPRESSIONS

Travel vocabulary

travel agency agencia de viajes

travel agent's agencia de viajes
travel agent agente de viajes
tour operator operador turístico

accommodation alojamiento
brochure folleto
car rental alquiler de coches
city centre (UK) centro de la ciudad
downtown (US) centro de la ciudad
customer cliente
discount descuento
group tour viaje grupal
all-inclusive tour viaje con todo incluído
package deal paquete
package tour viaje organizado
package holiday (UK) vacaciones organizadas
package vacation (US) vacaciones organizadas
itinerary itinerario
air transportation traslado aéreo
ground transportation traslado terrestre
ticket boleto, billete
award ticket boleto, billete de premio
travel guide guía de turismo

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holiday (UK) vacaciones
vacation (US) vacaciones
journey viaje
trip viaje
travel viaje
bargain oferta, ganga
special rate tarifa especial
group rate tarifa grupal
high season temporada alta
low season temporada baja

US=American English UK=British English

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 Means of transport

Car _______ Taxi ________ Limousine ________

Bus ------------ Double-decker _____ School bus ________

Van ________ Motorbike ______ Bicycle _________

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 Train ______ Tram ________ Underground ________

pickup truck _______ Lorry _________ Plane _________

Motorboat ________ Sailboat _________ Submarine _________

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 Travel, journey or trip?

Travel is used to mean the general activity of moving from one place to another.
Air travel is faster than rail travel.

Journey refers to travelling a long distance, or travelling regularly, emphasizing on the

idea of travelling itself.
We had a long journey through the mountains.

Trip refers to travelling a short distance, or an unusual journey, emphasizing on the

place or the reason of travelling.
His job involves a lot of business trips.

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 GRAMMAR

Giving advice

Para brindar un consejo o sugerir algo, se pueden utilizan las siguientes formas:

You should + do something

You shouldn't + do something

You should visit Notre Dame Cathedral.

Deberías visitar la Catedral de Notre Dame.

You shouldn't miss the Mona Lisa.

No deberías perderte la Mona Lisa.

You ought to + do something

You oughtn't to + do something

You ought to go to the London Tower.

Deberías ir a la Torre de Londres.

You oughtn't to skip the Turner collection.

No deberías saltearte la colección Turner.

If I were you, I would + (not) + do something

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If I were you, I would travel by train.
Yo en tu lugar, viajaría en tren.

If I were you, I wouldn't go to that museum on a Sunday.

Yo en tu lugar, no iría a ese museo un domingo.

Why don't you +verb ?

Why don't you rent a car?

¿Por qué no alquilas un coche?

Why don't you have dinner at the hotel restaurant?

¿Por qué no cenas en el restaurante del hotel?

Recommending

Para recomendar algo, se utiliza el verbo to recommend con las siguientes estructuras:

to recommend + somebody + to do something

I recommend you to visit Edinburgh.
Te recomiendo visitar Edimburgo.

to recommend that + somebody + do something

I recommend that you walk along the promenade.
Te recomiendo que camines por la rambla.

to recommend + gerund
I recommend eating local food.
Recomiendo comer comida local.

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Para enfatizar la recomendación, o sea, para recomendar fuertemente algo se puede
usar highly, strongly, absolutely:

I highly recommend eating local food.

Recomiendo altamente comer comida local.

I strongly recommend eating local food.

Recomiendo fuertemente comer comida local.

I absolutely recommend eating local food.

Recomiendo absolutamente comer comida local.

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 EXERCISES

Exercise 1

Fill in the blanks with the words from the list.

recommend - offer - stay - packages - itinerary

all-inclusive - brochure - hotels - cities
may - can - about - long

1) Good morning. How I help you?

2) Good morning. We would like to travel around Europe, but we aren't sure which

countries to visit. What would you ?

3) Well, we have different and we can also you our

tours.

4) Yes, we would really like to travel with a group of people, specially if they are the

same age as us. How are the tours that you offer?

5) You can take the 20-day tour or the 30-day tour. In both cases you will visit the most

important in Europe. The difference is that on the second one you

will longer in each place. You will have a tour guide with you all the time.

6) I see. We will have to think it. May we have a , please?

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7) Yes, here you are. On this page, you see the different options, the

description of the and the complete .

8) Thank you very much. You were very informative indeed.

9) Thank you. If you need any more information, please call our office and we'll gladly

help you.

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. EXERCISES

Exercise 2

Write the sentences using the words given.

visit - the Guggenheim Museum – Monday-to

1) recommend you .

eat - local specialties – market-at

2) You should .

travel – bus-to

You ought .

stay - Royal Hotel – longer-at

Why don't ?

visit - that neighbourhood, - wouldn't -I

If I were you, .

make -reservation-a

You should .

miss - fireworks - 8 o'clock-at

You shouldn't .

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arrive early - get tickets-to

I recommend that .

buy souvenirs - last day-on

We recommend buying .

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 EXERCISES

Exercise 3

Read the passage and answer the questions.

Tourism has become a popular global leisure activity. In 2008, there

were over 922 million international tourist arrivals, with a growth of
1.9% as compared to 2007.

International tourism receipts grew to US$944 billion (euro 642

billion) in 2008, corresponding to an increase in real terms of 1.8%.

Tourism is vital for many countries, such as Egypt, Greece, Lebanon, Spain
and Thailand, and many island nations, such as The Bahamas, Fiji, Maldives,
and the Seychelles, due to the large intake of money for businesses with their
goods and services and the opportunity for employment in the service
industries associated with tourism.

These service industries include transportation services, such as airlines,

cruise ships and taxicabs, hospitality services, such as accommodations,
including hotels and resorts, and entertainment venues, such as amusement
parks, casinos, shopping malls, music venues and theatres.

Questions about the text

1. There were more tourist arrivals in 2008 than in 2007.

True.

False.

It's not said on the text.

2. In 2008, international tourism generated

$ 944,000,000.

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 $ 944,000,000,000.

$ 944,000,000,000,000.

3. Tourism is vital for many island nations.

True.

False.

It's not said on the text.

4. Tourism generates few employment opportunities.

True.

False.

It's not said on the text.

5. Resorts are classified as

transportation services.

hospitality services.

entertainment venues.

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