Exam Overview

1Y0-204

1Y0-204 Citrix Virtual

Apps and Desktops 7
Preparation

Administration

Exam Preparation Guide 1.0

Contributors & Marks

July 25, 2019

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Exam Overview

Disclaimer

This exam preparation guide is designed to provide

candidates with necessary information about the 1Y0-204
exam, including study resources and ways to interpret the
exam objectives to better enable candidates to assess the
types of questions that may be asked during the exam. Please
be aware that the content of this guide in no way ensures a
passing score on the certification exam.
Preparation
Contributors & Marks

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 Table of Contents
Exam Overview

Exam Overview Contributors & Marks

Number of Items 4 Prep Guide Author 25
Passing Score 4 Subject Matter Experts (SMEs) 25
Time Limit 4 Notice 26
Intended Audience 4 Marks 26
Registration and Administration 4
Retake Policies 5
Preparation

Preparing for the Exam

Recommended Knowledge and Skills 6
Recommended Product Experience 7
Recommended Training 7
Unauthorized Preparation Materials 8
Interpretation of Objectives 9
Contributors & Marks

Sections, Objectives, Topics, and References 10

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 Exam Overview
Exam Overview

Number of Items Intended Audience

The 1Y0-204 exam is intended for IT professionals who install, configure and manage
The 1Y0-204 exam is a 65-question exam written in English. The exam consists of Citrix Virtual Apps and Desktops 7 either on-premises or in the Citrix Cloud. Those who
multiple choice items only. install, configure and manage such solutions may hold various job titles such as:

• Systems Administrators/Citrix Administrators

Passing Score • Desktop Administrators
• Application Administrators
The passing score for this exam is 62%.
Preparation

Registration and Administration

Time Limit
This exam is administered at Pearson VUE testing centers worldwide. To learn more
about the rules and process of taking an exam, please visit
Type of Candidate Time Limits* Notes
http://training.citrix.com/exams.
Native English speakers 90 minutes
Worldwide, visit the Pearson VUE website (http://www.pearsonvue.com/citrix) to
locate a testing center in your area and register for an exam. You may also register in
Contributors & Marks

person at any Pearson VUE testing center. If you reside in the United States or Canada,
Non-native English speakers 90 minutes Time extension granted automatically you may also register by calling 1-800-931-4084.
that take the exam in
countries where English is a +30 minutes Note: A $7 USD surcharge will be added to phone registrations.
foreign language (time extension)
Non-native English speakers 90 minutes Must request time extension from
that take the exam in Citrix. Submit your request here: Time
countries where English is +30 minutes Extension Request
NOT a foreign language (time extension)

The time limit for this exam is 90 minutes. The total seat time is 90 + 25 minutes.
The total seat time includes times allotted for the NDA and surveys.

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 Overview
ExamOverview

Retake Policy
Candidates must wait 24 hours from their original appointment time before they
Exam

can register to retake an exam. After a second attempt, and any attempt thereafter,
the candidate must wait 14 calendar days to retake the exam.

Breach of this policy can result in sanctions up to and including a ban from taking
Citrix exams and/or decertification.
Preparation

For more information about our policies, including the Citrix Exam Retake Policy
and the Candidate Conduct Policy, please visit http://training.citrix.com/exams
Contributors & Marks

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 Preparing for the Exam
Exam Overview

Recommended Knowledge and Skills • Knowledge of database concepts

• Securing network communications
Specifically, candidates should have the following knowledge and skills prior to • Knowledge of virtualization concepts
taking this exam: • Hypervisor management
• Application virtualization and delivery
• Intermediate knowledge of Microsoft Windows Server • Virtual machine creation
• Install and configure operating system options • Architecture of virtual machine attributes such as
• Windows Server roles • Storage
• Domain Name System • VLANS
• Knowledge of user profiles
Preparation
Preparation

• Dynamic Host Configuration Protocol

• IIS • Knowledge of Microsoft Folder Redirection
• Basic knowledge of Active Directory • Knowledge of storage concepts
• User rights and permissions • Knowledge of desktop operations
• Delegation of administrative rights • Installation, setup, configuration and maintenance of virtual delivery agent
• Active Directory Domain Services OS
• Active Directory Certificate Services • Windows 10
• Users/Groups • Windows Server 2016
Contributors & Marks

• GPOs • Managing client devices

• OUs • Desktops
• Basic administration skills, including: • Laptops
• Understanding of networking protocols such as TCP/IP • Tablets
• Understanding of communication protocols such as RDP • Smartphones
• Understanding of firewall concepts • Thin clients
• Understanding of e-mail administration and account creation • High-level knowledge of Cloud concepts
• Understanding of Remote Desktop Services policies and profiles • Private clouds
• Ability to create shares and give permission to shared folders/files • Public clouds
• Ability to create and modify AD group policies • Hybrid clouds
• Understanding of VPN technologies • Cloud-based SaaS
• Understanding of roaming profiles and folder redirection 6
Exam Overview

Recommended Product Experience Recommended Training

We recommend that candidates have at least six months of experience with the Citrix Education recommends that candidates have hands-on experience with Citrix
following Citrix technologies: Virtual Apps and Desktops 7 prior to taking this exam. One of the best ways to do this
is by taking a formal Citrix training course. The following course provides training on
• Citrix Virtual Apps and Desktops 7 or newer administrator for Citrix Virtual Apps and Desktops 7.
• StoreFront
• Citrix Profile Management • CWS-215: Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
• Citrix Workspace app Citrix Cloud (instructor-led training course or self-study)
Preparation

• Citrix Gateway 12 or newer

As with all Citrix exams, it is recommended that candidates get hands-on experience
by working directly with products covered on the exam.
Contributors & Marks

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Exam Overview

Unauthorized Preparation Materials

Citrix Education monitors exam results to ensure that candidates are not using
unauthorized materials to prepare for exams. If it is determined that a candidate
used unauthorized materials to prepare for an exam, the candidate’s score will be
invalidated and his or her certification will be revoked.

When looking for materials in addition to authorized Citrix training to prepare for
certification, Citrix Education recommends that you visit
Preparation

http://www.certguard.com to ensure that a site is indeed legitimate. This site flags

websites that are acting as brain dumps, which have unauthorized materials.
Contributors & Marks

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Exam Overview

Interpretation of Objectives
Candidates should refer to the objectives and examples listed in this guide in order Note: The examples listed in the “Sections, Objectives, Examples and References”
to determine which topics will be on the exam, as well as examples of the topics section of this guide do NOT encompass all potential topics that could be tested. The
that could be tested. examples are only provided as guidance.

For example, if the objective reads, “Assess the printing infrastructure” and one of The objectives and examples for this exam were developed by Exam Project Managers
the examples reads, “Perform printer driver stress testing” candidates could expect and Subject Matter Experts (SMEs) based on identified tasks that relate to installing,
to see: configuring and managing Citrix Virtual Apps and Desktops 7.
Preparation

• A scenario describing a printing infrastructure:

• Scenario: A Citrix Architect is assessing the current printing
infrastructure at CGE. As part of the assessment, the architect wants to
perform printer driver stress testing.

• A question that requires determining how to assess the printer drivers:

• How can the architect assess which printer drivers are in use in the
Contributors & Marks

current environment?

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 Sections, Objectives, Topics and References
Exam Overview

Objective Objective Topics References

Number

Section 1: Architecture Overview

1.01 Identify the layers in the layered User Layer Module 1 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
architecture approach to Virtual Apps and Access Layer Citrix Cloud
Desktops. Control Layer
Resource Layer https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/citrix-vdi-best-
Preparation

Hardware Layer practices/design.html

On-Premise vs Citrix Cloud
https://www.citrix.com/blogs/2018/05/31/cloud-guidepost-understanding-the-control-
plane-and-planning-the-access-layer/
1.02 Determine the appropriate hosting Hosting Platform: On-Premises Module 1 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
platform based on requirements. Hosting Platform: Service Provider Citrix Cloud
Hosting Platform: Cloud Hosted
Hosting Platform: Citrix Cloud https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/system-requirements.html
Citrix Virtual Apps and Desktops Hosting
Contributors & Marks

Platforms https://docs.citrix.com/en-us/tech-zone/design/reference-architectures/virtual-apps-and-
Architecture Layers - The Citrix Cloud desktops-service.html
Approach

Section 2: Deploying the Site

2.01 Identify what is required for a given
environment prior to deployment.
Service Accounts Module 2 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
The Site Database Citrix Cloud
Windows Licensing for Citrix Virtual Apps
and Desktops https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/citrix-vdi-best-
practices/design/design-userlayer4.html

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Exam Overview

2.02 Determine how to configure Citrix Consider Citrix License Editions
Licensing for a given environment. Access Citrix Licenses
How to Apply a License File
2.03 Determine how to install and configure the Delivery Controller Services
Delivery Controller. Delivery Controller Services Communication
Service Scripting
Local Host Cache (LHC)
Local Host Cache (LHC) Normal Operations
Preparation
Module 2 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-
deployment/licensing.html
Module 2 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-
install-command.html

vs Outage
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/local-host-
cache.html
2.04 Determine how to configure a Site based Site Database Types Module 2 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
on a list of requirements. Site Databases Configuration Citrix Cloud

https://support.citrix.com/article/CTX127359

Section 3: The Apps and Desktops Images

Contributors & Marks

3.01 Determine what is required in an Citrix Virtual Delivery Agent (VDA) Install Module 3 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
environment for a specified master image. Citrix Virtual Delivery Agent (VDA) Citrix Cloud
Registration and Considerations
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/technical-overview.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/vda-
registration.html

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Exam Overview

Section 4: Provisioning and Delivering App and Desktop Resources

4.01 Determine how to manage Machine Add a Host Connection for the Resource Module 4 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Catalogs and Delivery Groups. Location Citrix Cloud
The Machine Catalogs and Delivery Groups
Relationship https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/install-configure/delivery-groups-
create.html
4.02 Determine how to deploy machines using MCS Process Module 4 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Preparation

Machine Creation Services. MCS I/O Optimization Citrix Cloud

Create Machine Catalogs and Delivery
Groups
MCS and the Cloud Connector
https://support.citrix.com/article/CTX218082
https://www.citrix.com/blogs/2016/10/12/xenapp-and-xendesktop-7-11-mcs-full-clone-
support/

https://www.citrix.com/blogs/2016/04/04/machine-creation-service-image-preparation-
overview-and-fault-finding/
Contributors & Marks

4.03 Determine the behavior of different types
of machines provisioned using Machine
Creation Services.
MCS Created Random/Non-Persistent
Desktop - Reboot Effects
MCS Created Static/Persistent Desktop -
Reboot Effects
https://www.citrix.com/blogs/2016/08/03/introducing-mcs-storage-optimisation/
Module 4 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://support.citrix.com/article/CTX218082

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Exam Overview

4.04 Determine where to configure the
resource location for a given environment.
Traditional On-Premises Deployment
Public Cloud Deployment
Citrix Cloud with an On-Premises Resource
Location
Citrix Cloud with a Public Cloud Resource
Location
Citrix Cloud with both an On-Premises
Resource Location and a Public Cloud
Resource Location
Module 4 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/install-configure/resource-
location.html
https://www.citrix.com/blogs/2016/01/08/using-pvs-with-the-citrix-workspace-cloud-apps-
and-desktop-service/

Section 5: Providing Access to App and Desktop Resources

Preparation

5.01 Determine how to implement a specified User Access to Resources Module 5 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
authentication method based on given Store Authentication Methods Citrix Cloud
requirements. Store Authentication Service
Server Groups https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/sessions.html

https://docs.citrix.com/en-us/storefront/current-release/configure-manage-stores/create-
Contributors & Marks

5.02 Determine how to implement Workspace
Experience User Authentication based on a
scenario.
Username and Password Through Cloud
Connectors
Federated Authentication with Azure AD
store.html
Module 5 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/identity-access-
management/connect-azure-ad.html

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Exam Overview

5.03 Determine how to deploy Workspace Apps
in a given environment.
Deploying Citrix Workspace App
The Citrix Workspace App Experience
Citrix Workspace App Configuration
Configure Citrix Workspace App with an
ADMX File
Configure Citrix Workspace App Manually
Module 5 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/manage-
deployment/sessions.html
https://docs.citrix.com/en-us/storefront/3-12/plan/user-access-options.html

https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/system-requirements.html
5.04 Determine the communication flow when Workspace Experience Module 5 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Preparation

delivering an app or desktop to a user in a StoreFront On-Premises Citrix Cloud

given environment. Configure On-Premises StoreFront with
Cloud Connectors http://support.citrix.com/article/CTX215015

https://developer-docs.citrix.com/projects/delivery-controller-sdk/en/latest/Broker/Set-
BrokerSite/

https://support.citrix.com/article/CTX132461
Contributors & Marks

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/secure/tls.html

https://support.citrix.com/article/CTX200415

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Exam Overview

Section 6: Managing the User Experience

6.01 Determine how to configure Citrix policies Citrix Policy Precedence Module 6 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
based on a scenario. Citrix Policy Settings Citrix Cloud
Citrix Policy GPO Loopback Considerations
Citrix Policy Filters https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/policies-create.html
Citrix Policy Resultant Set
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/policies-processes.html
Preparation

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-
settings.html
6.02 Determine the appropriate policy priority Citrix Policy Priority Module 6 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
based on a scenario. Citrix Cloud

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies.html
6.03 Determine the appropriate user Load Management Module 6 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
experience settings to configure to achieve Session Reliability Citrix Cloud
Contributors & Marks

a specific outcome. Auto Client Reconnect

ICA Keep-Alive https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-
settings/session-reliability-policy-settings.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-
settings/auto-client-reconnect-policy-settings.html

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Exam Overview

Section 7: Published App and Desktop Presentation and Management

7.01 Determine which application specific Application Properties Module 7 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
properties to use in Delivery Groups based Workspace App Application Delivery Citrix Cloud
on a scenario. Categories
https://docs.citrix.com/en-us/receiver/windows/4-5/configure/receiver-windows-configure-
app-delivery-wrapper.html
Preparation

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/applications-
manage.html
7.02 Determine how to optimize Server OS Delivery Group Properties - Application Module 7 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
published applications for a given Prelaunch Citrix Cloud
environment. Delivery Group Properties - Application
Lingering https://docs.citrix.com/en-us/receiver/windows/current-release/optimize/session-
Session Sharing prelaunch.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/install-configure/delivery-groups-
Contributors & Marks

manage.html
7.03 Determine how to present applications to Featured App Groups Module 7 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
users based on a scenario. Shortcut integration Citrix Cloud
Self-Service Mode
https://docs.citrix.com/en-us/storefront/current-release/manage-citrix-receiver-for-web-
site/manage-app-groups.html

https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/configure.html

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Exam Overview

7.04 Determine how to configure application Application Groups Module 7 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
groups. Citrix Cloud

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/secure/delegated-
administration.html

Section 8: Managing Printing for User Sessions

Preparation

8.01 Determine the appropriate printer Endpoint Attached Print Job Routing
mapping for a given environment. Endpoint Mapped: Print Job Routing
VDA Attached Print Job Routing
VDA Mapped Print Job Routing
Printer Mapping Setting - Auto Creation
Printer Mapping Setting - Session Printers
8.02 Identify appropriate printer drivers based Printer Drivers
on a scenario. Printer Driver Mapping
Universal Print Driver
Contributors & Marks
Module 8 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/printing/printing-provision-
printers.html
Module 8 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud

Universal Printer https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/printing/printing-provision-

Universal Print Server printers.html
8.03 Identify the printing requirements for a Saving User Printing Preferences Module 8 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
given environment. Built-In Citrix Secure Printing Citrix Cloud

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/printing/printing-best-
practices.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-
settings/printing-policy-settings/client-printers-policy-settings.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/printing/printing-policies-
preferences.html
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Exam Overview

Section 9: Citrix Profile Management

9.01 Determine how to configure Citrix Profile User Profile Migration Module 9 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Management. Citrix Profile Management - User Store Citrix Cloud
Profile Caching
Active Write Back https://docs.citrix.com/en-us/profile-management/5.html
Profile Streaming Process
Profile Protection https://docs.citrix.com/en-us/workspace-environment-management/current-release/user-
Preparation

interface-description/policies-and-profiles/citrix-upm-settings.html

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/profile-
management/profile-handling-policy-settings.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/profile-
management.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/profile-
management/folder-redirection-policy-settings.html
Contributors & Marks

Section 10: Managing the Site

10.01 Determine how to delegate permissions to On-Premises Delegated Administration Module 10 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
other administrators. On-Premises Administrator Roles Citrix Cloud
On-Premises Administrator Scope
how to Create an On-Premises Custom https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/manage-
Administrator deployment/delegated-administration.html
Define Administrator Access Permissions for
Citrix Cloud
How to Create a Citrix Cloud Delegated
Administrator
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Exam Overview

10.02 Determine how to use PowerShell to query Use PowerShell with an On-Premises Module 10 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
information in the Site. Deployment Citrix Cloud
Use PowerShell with a Citrix Cloud
Deployment https://developer-docs.citrix.com/projects/delivery-controller-sdk/en/latest/Broker/Get-
BrokerSite/
10.03 Determine the appropriate power Schedule Restarts Module 10 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
management decisions for a given How to Power Manage a Server OS Machine Citrix Cloud
environment.
https://developer-docs.citrix.com/projects/delivery-controller-sdk/en/7.17/Broker/New-
BrokerRebootSchedule/
Preparation

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/install-configure/delivery-groups-
manage.html

Section 11: Citrix Virtual Apps and Desktops Basic Security Considerations

11.01 Determine how to configure basic network Certificates Module 11 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
security for Virtual Apps and Desktops Public and Private CAs Citrix Cloud
Contributors & Marks

components.
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/secure/tls.html

https://docs.citrix.com/en-us/storefront/current-release/secure.html
11.02 Determine how to enable XML Service How to Configure an XML Service Trust Module 11 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Trust for certain authentication types. Citrix Cloud

https://support.citrix.com/article/CTX133982

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Exam Overview

11.03 Determine how to secure remote access Citrix Gateway Module 11 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
using Citrix Gateway and the Secure Ticket Secure Ticket Authority Citrix Cloud
Authority.
https://docs.citrix.com/en-us/citrix-gateway/12-1/integrate-with-storefront.html

https://docs.citrix.com/en-us/storefront/current-release/integrate-with-netscaler-and-
netscaler-gateway/add-netscaler-gateway.html

Section 12: Monitoring the Site

Preparation

12.01 Determine how to monitor user sessions View a Session Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
based on given requirements. View Session Details Citrix Cloud
View the HDX Channels
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/citrix-vdi-best-
practices/monitor.html

https://docs.citrix.com/en-us/citrix-application-delivery-management-service/analytics/hdx-
insight.html
Contributors & Marks

12.02 Determine how to analyze published apps
in a given environment.
Application Health, Usage, Probing
Historical Application Failure Monitoring
App Monitoring Policies
Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/troubleshoot-
deployments/applications.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/virtual-delivery-
agent-policy-settings/monitoring-policy-settings.html

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12.03 Determine how to monitor machines that VDA Machine Monitoring Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
are running the Virtual Delivery Agent Monitor the Disk Citrix Cloud
(VDA) based on a scenario. Historical Resource Utilization
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/troubleshoot-
deployments/machines.html
12.04 Determine what to monitor within a Site to Average Logon Duration Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
find the root cause of a common issue. Site Infrastructure Citrix Cloud

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director.html
Preparation

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/troubleshoot-
deployments/machines.html
12.05 Determine how to configure alerts and Alerts and Notifications Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
notifications based on a scenario. Director Notifications Citrix Cloud
SCOM Integration
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/site-analytics/alerts-
notifications.html
12.06 Determine how to use Citrix ADM to Citrix ADM Setup Process Module 12 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Contributors & Marks

optimize monitoring through Citrix Citrix ADM Benefits to Director Monitoring Citrix Cloud
Director.
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/install-and-configure/hdx-
insight.html

https://docs.citrix.com/en-us/netscaler-mas/12-1/deploy/integrate-netscaler-mas-with-
director.html

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Exam Overview

Section 13: Supporting and Troubleshooting Citrix Virtual Apps and Desktops

13.01 Determine the proper tool to use to VDA Cleanup Utility Module 13 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
troubleshoot a given issue. HDX Monitor Citrix Cloud
Citrix Health Assistant
Citrix Scout https://support.citrix.com/article/CTX207624
Microsoft Common Tools
Microsoft Sysinternals https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1808.html
Preparation

https://docs.microsoft.com/en-us/sysinternals/downloads/handle

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

https://docs.microsoft.com/en-us/sysinternals/downloads/regmon
Contributors & Marks

13.02 Identify ways to proactively support
common tasks in an environment.
Verify backups of Key Citrix Components Module 13 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Backup Citrix Databases Citrix Cloud
Test Your Connections
Verify Registration and Session Availability https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/director/monitor-
Confirm Capacity deployments.html
Review Citrix Policies
https://www.citrix.com/blogs/2014/03/25/director-dashboard-explained

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/citrix-vdi-best-
practices/monitor.html

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 Objective Objective Topics References
Number
Exam Overview

Section 14: Migrating to Citrix Cloud

14.01 Determine how to migrate policies and PVS Catalogs Module 14 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
catalogs in a given environment. Manual Migration Tasks Citrix Cloud

https://docs.citrix.com/en-us/provisioning/current-release/configure/cloud-connector.html
14.02 Determine how to deploy or maintain Citrix Cloud Connector Installation Module 14 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Citrix Cloud Connector. Citrix Cloud Connector Silent/Automated Citrix Cloud
Preparation

Installation
Proxy and Firewall Considerations https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-resource-locations/citrix-cloud-
Define Resource Locations connector/installation.html

https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-resource-locations/citrix-cloud-
connector/proxy-firewall-configuration.html

https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-resource-locations/citrix-cloud-
connector/installation.html#command-line-installation-non-interactive
Contributors & Marks

14.03 Determine how to configure Virtual Apps
and Desktops with an on-premises
resource location.
https://www.citrix.com/blogs/2017/03/15/automating-the-cloud-connector-installation
VDA Registration Module 14 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
Local Host Cache (LHC) Citrix Cloud
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/install-configure/install-
vdas.html

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/manage-deployment/local-
host-cache.html

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 Objective Objective Topics References
Number
Exam Overview

14.04 Determine the migration process to use for Move Citrix Virtual Apps and Desktops on- Module 14 of CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and in
a given scenario. premises deployment to Citrix Cloud with an Citrix Cloud
on-premises resource location
https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-labs/session-manager/on-premises-
session-manager.html
Preparation
Contributors & Marks

24
 Contributors & Marks
Exam Overview

Author
Tawnisha Reynolds

Subject Matter Experts

Preparation

Alexander Tate George Spiers Neil Spellings

Arnaud Pain Henry Heres Rick Bloss
Arnd Kagelmacher Jo Harder Ryan Sardon Keller
Brandon Coto Astorga Johan Rios Timothy O’Brien
Christopher McMillan Justin Apsley Tom Bruce
Contributors & Marks

Esther Barthel Natanael De Leon Tony Zhang

Contributors &
Marks

25
 Exam Overview

Notice Marks

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to the content or use of this publication. Citrix specifically disclaims any their respective owners in the United States or other countries:
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obligation to notify any person or entity of such revisions or changes.
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Preparation

© Copyright 2019 Citrix Systems, Inc.
All Rights Reserved. No part of this publication may be reproduced or transmitted
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Contributors & Marks

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Marks

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