VIII.

APPENDIX
Request Access to Systems
Table of Contents

Content Page #
A. Request Access to Sunrise/Sunbeam VIII:2 - VIII:6
B. Request Access to SKU Central VIII: 7 - VIII: 9
C. Request Access to StaplesLink.com VIII:10
D. Request Access to EWay.com VIII: 11
E. Request Access to SalesForce.com VIII: 12

Learn more about:

 Sunrise/Sunbeam: (Also known as AS400) Used to monitor and set up Marketing SKUs to monitor inventory at
Fulfillment Centers.
 SKU Central: Used to create a 6-digit Staples No. to identify an individual Marketing SKU that is going to
Fulfillment Centers.
 StaplesLink.com: Online ordering platform for Legacy Staples and newly acquired customers.
 EWay.com: Online ordering platform for Legacy CE customers.
 SalesForce.com: Online site used by Sales to deploy marketing emails, track appointments, maintain customer
info etc.
 6A. REQUEST ACCESS TO SUNRISE/SUNBEAM

1 . Request access to Sunrise platform

2. Log on to Staples@work

3. Click “eHelp Desk”

VIII: 2
4. Select “Service Request Form”

5. Select “Create New Service Request”

VIII: 3
6. Under System Access – Select “iSeries (AS400)”

7. From the “iSeries (AS400)” dropdown, select “New iSeries (AS400) Access and ODBC Access”.

8. Select #2 under “Number of AS400 Boxes”, and “Profile Creation Only (No ODBC Access)” under the” ODBC” Drop
down.
VIII: 4
9. Select “Sunbeam (SRF)” in “iSeries (AS400) Box 1”, “Sunrise Contract (SRF)” in “iSeries (AS400) Box 2”.
10. Select ”MCHCXD” in both boxes labeled “Copy from Profile”. When complete, click the “Add item to Service Request”
box on the right.

11. After selecting the “Add item to Service Request” box, you will need to select Submit Request to be processed.

VIII: 5
12. Once your request is assigned, you will receive an email with your ticket reference number. Within 3-5 business
days, you will receive an email referencing the ticket number, along with your Sunrise & Sunbeam Username and
password.

6B. REQUEST ACCESS TO SKU CENTRAL

VIII: 6
1. Log on to Staples@work

2. Click “eHelp Desk”

3. Select “Create New Service Request”

VIII: 7
4. Select “File Share / Server”

5– A. Select “Share Access” under “Type of Request”

B. Select “Write” Access under “Type of Access”
VIII: 8
 C. Pick or type “FRAMERCH1” under “Share Host”
D. Under “Share Name”, select “Sku_Central”
E. Type “Adding new skus for marketing materials” under the reason access is necessary.
F. Select “Add item to Service Request”.

6. After selecting the “Add item to Service Request” box, you will need to select Submit Request to be processed.

7. Once your request is assigned, you will receive an email with your ticket reference number. Within 3-5 business days,
you will receive an email referencing the ticket number.

8. After receiving the ticket number, Call Bruce May at ext. 37194 after the Remedy Desk notifies you that you may now
map your network drive (to complete the installation).

6C. REQUEST ACCESS TO STAPLESLINK.COM

VIII: 9
1. Send an email to Liz Mason (Elizabeth.Mason@staples.com) and CC Evan Doherty (Evan.Doherty@staples.com)
requesting a new account. You need to provide the following information:

a. You are requesting an internal account number

b. Your phone number
c. Your email address

2. Within 48 hours, you will receive your user name and password.

6D. REQUEST ACCESS TO EWAY.COM

VIII: 10
1. Contact CEC @ 888-238-6329
a. Select option #5
b. Explain to the rep you are a Staples employee who is requesting access to Eway to check marketing
materials. Specify that you are not creating a username to make purchases.
c. Provide your name & email address
2. Within 24 hours, you will receive two emails:
a. A “welcome to EWay” email that provides instructions to log in.
b. A user profile email with your unique username and password

6E. REQUEST ACCESS TO SALESFORCE.COM

VIII: 11
 Call/Email using information below and provide necessary information in order to gain access to SalesForce.

Phone #: 1-888-438-4800 Option 4

Email: servicedesksalesforce.com@staples.com
ADD USER - STAPLES SALESFORCE

Be sure to note that you are a Marketing Associate (not a Sales Rep) because you will need Administrative access to
view all folders and activate/deactivate emails. Is there an existing associate reporting to same manager whose access
you can mirror?

First Name

Last Name

Hire Date

Phone

Address

Email Address

Employee Number

Title

Manager

Manager Email Address

Time Zone

Offline User-please check this box

VIII: 12