Report on Recruitment and selection process of

Janata Bank Limited.

Submitted to:
Gouranga Chandra Debnath
Associate Professor and Head
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

Submitted by:
Nusrat Jahan Promy
ID# 142-11-4003
Major: Human Resource Management
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

Date of Submission: 10/12/2020

Letter of Transmittal

Date: 10/11/2020
Gouranga Chandra Debnath
Associate Professor and Head
Faculty of Business and Entrepreneurship
Daffodil International University

Subject: Submission of internship Report on “Recruitment and selection process of Janata

Bank Limited”.

Dear Sir,
With due respect, I am submitting my internship report as a partial requirement of my BBA
Program.

In this report I have tried my best to accumulate relevant information from all the available
sources. I shall be highly encouraged if you are kind to receive this Internee Report Paper.

I therefore pray and hope that you will appreciate my effort and I shall be grateful if my report is
accepted for the appropriate purpose.

Sincerely Yours,

Nusrat Jahan Promy

ID: 142-11-4003
Major in Human Resource Management (HRM)
BBA Program
Department of Business Administration
Faculty of Business & Entrepreneurship

i
Letter of Acceptance

This is to certify that Nusrat Jahan Promy, ID: 142-11-4003 is a student of Daffodil
International University. She has prepared her internship report under my supervision. The data
and findings presented in this internship report seem to be authentic. Thus, it is accepted for the
presentation in the internship defense.

I wish her every success in life.

Gouranga Chandra Debnath

Associate Professor and Head
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

ii
Declaration

I, Nusrat Jahan Promy,announceing that the report of internship titled "Recruitment and
selection process of Janata Bank Limited" is Prepared by me after finishing of over two
months’ work in Janata Bank Limited.

I also declare that this paper is my original worked and prepared for academic purpose which is a
part of my BBA and the paper may not be used in actual market.

Sincerely,

Nusrat Jahan Promy

ID: 142-11-4003
Program: Bachelor of Business Administration
Major: Human Resource Management
Department of Business Administration
Daffodil International University

iii
Acknowledgement
I am highly grateful & like to express my sincere thanks to HR Manager of Janata Bank who
permitted me as an Intern in such a prestigious organization..

In preparing the report I am very much obliged for cordial cooperation from other officers and
staffs of Janata Bank Limited, Head Office do hereby express my deepest thanks and
appreciation to Gouranga Chandra Debnath who is my honorable supervisor, for giving me
valuable time and sincere guidance during the study period, which has inspired me in preparing
this report. I pray to almighty Allah for his good health & long life. I have tried my best in order
to serve the every objective of this report. To make the best understand of the theoretical portion,
relevant tables, bar diagram and pie chart has been produced,

And, lastly, I would like to thank all the respondents of my survey at desk of the Branch. Out of
their busy schedule they made time for me and provided me with useful information. I thank all
of them for their cooperation.

iv
Executive Summary
The Internship Study on Recruiting and Selection Process of Janata Bank Limited was
conducted in order to fulfill the criteria of the course outline and to understand the application of
theoretical expertise in the practical fields. The primary aim of the report is to evaluate Janata
Bank Limited's recruiting and selection process to identify the strengths and shortcomings of the
current recruitment process, and to recommend some steps to improve the efficacy of the
recruitment process.

I tried my best to go through the recruiting process within three months as a young intern at a
renowned bank such as Janata Bank Limited. The Recruiting and Selection Process Analysis is a
comprehensive study. I used both main and secondary data in order to compile the study. A
successful report is written for the tenure of three months in less than that long. The analysis has
differing limitations. Both facets of the bank's recruiting and hiring process are really very
difficult to discover. I have seen the goal, purpose, goal, objective, obligation of the branch
network and social welfare.

According to the HR preparation, the first component of the personnel obligation and each
department provides the HR department with requisition. Advertising is accessible inside the
bank as well as on JBL's bdjobs.com, daily newspaper, and employment platform after receiving
permission from the concerned authority. Interviews, medical tests, testing credentials, selection
and orientation to get qualified, talent and workers to represent the customer better have been
retained following moves.

v
Table of Contents
Letter of Transmittal.....................................................................................................................................i
Letter of Acceptance....................................................................................................................................ii
Declaration.................................................................................................................................................iii
Acknowledgement......................................................................................................................................iv
Executive Summary.....................................................................................................................................v
Chapter-1.....................................................................................................................................................1
1.1 Introduction.....................................................................................................................................2
1.2 Origin of The Study...............................................................................................................................2
1.3 Objectives of The Study........................................................................................................................2
1.4 Methodology of the Study.....................................................................................................................2
1.4.1: Data collection technique..............................................................................................................3
1.5 Limitation of the Study..........................................................................................................................3
Chapter 2.....................................................................................................................................................4
2.1 About Janata Bank Limited...................................................................................................................5
2.2 Corporate Information...........................................................................................................................5
2.3 Management..........................................................................................................................................5
2.4 Organogram of Janata Bank Limited.....................................................................................................6
2.5 Vision of Janata Bank Limited..............................................................................................................6
2.6 Mission of Janata Bank Limited............................................................................................................6
2.7 Product and Services of Janata Bank Limited........................................................................................7
2.8 Functions of Janata Bank Limited.........................................................................................................9
Chapter 3...................................................................................................................................................10
3.1 Recruitment Process of Janata Bank Limited......................................................................................11
3.2 Recruitment Procedure and Recruitment Category..............................................................................11
3.2.1 Core Banking Service Cadre (CBSC)...........................................................................................11
3.3 Senior Officer Recruitment..................................................................................................................12
3.4 Assistant Executive Recruitment.........................................................................................................13
3.5 Selection Process of Janata Bank Limited...........................................................................................14
3.5.1 Selection Process of JBL:.............................................................................................................14
3.5.2 Model of Selection Process in Janata Bank Limited:....................................................................16
4.5.3 Characteristics to look for in different stages of recruitment........................................................17
Chapter 4...................................................................................................................................................18

vi
4.1 Findings...............................................................................................................................................19
4.2 Recommendations...............................................................................................................................20
4.3 Conclusion...........................................................................................................................................21

vii
Chapter-1
Introduction

1
1.1 Introduction
Janata Bank is a state asserted Commercial bank of Bangladesh developed in 1972.This bank is
the second biggest Commercial bank in Bangladesh. An agricultural nation like Bangladesh the
budgetary structure as whole controlled or worked through financial framework and it plays a
basic occupation in the progression of monetary turn of events. Janata Bank is a second biggest
business keep money with the objective that they are the basic allies of the country. The pay
obtaining wellsprings of banks are generally advances and advance.

1.2 Origin of The Study

This report “Recruitment and Selection Procedure of Janata bank Limited” is a requirement of
BBA Internship Program and includes three months practical working experience at a head
office in the respective organization. The report has been supervised by Gouranga Chandra
Debnath, Associate Professor and head, Faculty of Business Administration, daffodil
International University. The report contains intern‟s experience with the host organization and
also has given an opportunity to know the host organization and its business..

1.3 Objectives of The Study

Broad Statement
The main objective of this report is to make a depth analysis of recruitment and selection process
of Janata Bank Limited.

Specific Objectives
1. To investigate the current recruitment and selection policy of Janata Bank Limited.       
1. To analyze the different methods of recruitment and selection.
2. To identify the problems related to the present recruitment and selection process of Janata
Bank Limited.        
3. To recommend some necessary measures to overcome the identified problems

1.4 Methodology of the Study

The study is performed based on the information extracted from different sources collected by
using a specific methodology. To fulfill the objectives of this report total methodology has
divided into two major parts:

2
1.4.1: Data collection technique

Primary Data:

 Conversation with staffs and the respective care center officers.

 Questionnaire.

Secondary Data:
 Website of Janata Bank.
 Articles regarding training and development books.
 Annual report of Janata Bank.
 Newsletters, Brochures of Janata Bank.

1.5 Limitation of the Study

Setting up a report on a point like this in a brief span isn't a simple undertaking. From the earliest
starting point to the end, the investigation has been directed to make it a total and honest one. In
setting up this report a few issues and impediments have been experienced which are as per the
following: Lack of proper time is one of the major limitations for preparing this report.

 Lack of enough experience in making report.

 I have got my necessary information but some information is not given to me because of
privacy of the company
 Some important concepts of HRM are not followed in this organization.

3
 Chapter 2
Organizational Overview

4
2.1 About Janata Bank Limited
Janata Bank, one of the biggest business banks in the nation, was set up under Bangladesh Bank
(Nationalization) Order 1972 (Presidency Order of 1972). By dominating parts of previous
United Bank Limited and Union Bank Limited, were two private banks performing class banking
over the nation. After the introduction of Bangladesh on sixteenth December 1971, recently
shaped Janata Bank for mass banking got exceptional offices from the legislature to fill in as a
nationalized business banks everywhere in the nation. With the expansion of duty and by
temperance of execution inside a couple of years, it turns into the biggest business bank of the
nation with 872 branches including 4 abroad branches at the United Bedouin Emirates. It is
connected with 1202 unfamiliar reporters everywhere in the world.

2.2 Corporate Information

Name of the Company : Janata Bank Limited CEO &

Managing Director : Mr. Md. Abdus Salam Azad
Registered Office : Janata bhaban 110, Motijheel Commercial Area, Dhaka, Bangladesh
Authorized Capital : Tk. 20000 million (approx. US$ 289.85 million),
Paid up Capital : Tk. 5000.00 million,
Reserve : Tk.8202.00 million
th
Total asset : Tk. 282423.00 million (as on 30 Nov 2009)

Number of Branches : 872 br. including 4 overseas branches at U.A.E

Phone Number : 9551337, 9565384, 9567675, 9560000, 9560027-30,95556245-49

Website : www.janatabank-bd.com

2.3 Management
The administration of the bank is vested on a Board of Directors, subject to in general
management and headings on strategy matters by the board that is comprised regarding
Bangladesh Bank (Nationalization) Order 1972. Top managerial staff, comprised of 13
(Thirteen) individuals, has the power to compose, work, and deal with its undertakings on
business thought inside the Board Policy of the legislature. There are chiefs named by the

5
administration. Different individuals from the Board including M.D are likewise government-
delegated out of that in any event three have the involvement with the field of Finance, Banking,
Trade, Commerce, Industry, and Agriculture. The overseeing chief is the Chief leader of the
Bank.

2.4 Organogram of Janata Bank Limited

Janata Bank is the largest commercial bank in the country. It has 860 branches throughout the
country and abroad to serve the nation. There are 4 overseas branches at U.A.E. The Head
Office of the bank is located at Janata Bhaban 110 Motijheel C/A, Dhaka. It has 15 GM, 77
DGM 192 AGM, 576 First AGM, 1037 SEO, 3085 EO, and 460 AEO. Principal Offices
are headed by First AGM and each department is headed by AGM.

2.5 Vision of Janata Bank Limited

To become the effective largest commercial bank in Bangladesh to support the socio-economic
development of the country and to be a leading bank in South Asia.

2.6 Mission of Janata Bank Limited

Janata Bank Limited will be an effective commercial bank by maintaining a stable growth
strategy, delivering high-quality financial products, providing excellent customer service through

6
an experienced management team, and ensuring good corporate governance in every step of the
banking network.

2.7 Product and Services of Janata Bank Limited

Bangladesh is currently a creating nation. The UN has recognized Bangladesh as a creating
nation on 17 March 2018. Due to its quick monetary development Bangladesh accomplish this
stage. For this pipeline, the financial area consistently assumes a huge function to lead this fast-
monetary cycle. There are many state-claimed banks in Bangladesh. Among them, Janata Bank
is the second-biggest business bank in Bangladesh. Janata Bank offers administration to both the
corporate segment and the retail banking part with a solid spotlight on social-financial
improvement in Bangladesh. This bank gives short term capital advance and restricted long-haul
credit introduction. Accordingly, this bank offers miniature activity also, exceptional
acknowledge just as country banking. Then again, on account of corporate banking
administration, Janata Bank offers to exchange money, buyer fund, venture account. Besides,
various store plans and settlement luxuries are conveyed through retail banking.

Deposits:
 Current Deposit
 Savings Deposit
 Special Notice Deposit
 Fixed Deposit
 Schemes

Loan and Advance:

 Agriculture Loans
 Term Loan for Large and Medium Industries
 Working Capital Loan
 Import Loans
 Export Loans
 Financing in Green Banking
 Term Loan for Micro and Cottage industries

7
  Other Loans
 CC Hypo/CC Pledge
 Micro-Enterprise and Special Credit
 Other programs.

E-Service:
 ATM
 Internet Banking
 Automated Branch Banking
 Green Banking
 E-GP Payment Service
 OMIS (ERP)
 PMIS
 BEFTN User Manual

Modern Banking:
 Online Banking
 JB Green Communication
 JB Remittance
 JB PIN Cash

Web Based Spot Cash:

 Ria Financial service
 Marchantrade
 CBL money transfer
 Speedy remittance Cell
 Western Union
 IME
 EZ Remit
 Placid N.K. Corporation
 X-Press Money

8
  NBL quick pay
 Cash X-press

2.8 Functions of Janata Bank Limited

Janata Bank gives the finish extent of organizations to its customers both family and outside.
Delivering General Banking Facilities and Utility Services, Deposit Mobilization, giving
distinctive Credit Facilities including Working Capital to Industries, Investment, Outward and
Internal Remittances, Financing Import and Export, etc are the genuine limits performed by
Janata Bank. To give better organizations to its Customers and Correspondents Janata Bank is
directly more formed to manage refined exercises through an overall arranged and gainful
Manpower. Starting late Janata Bank has gone into PC exercises to give quick and successful
organizations to the Customers.

9
 Chapter 3
Four Recruitment And Selection Process Of Janata Bank
Limited

10
3.1 Recruitment Process of Janata Bank Limited
Recruitment and selection policies are critical things for enrollment suitable representatives.
Reformist organizations give exceptional consideration to enlistment, determination, preparing,
direction, assessment, advancement, and remuneration of Executives, Officersxecutives,
Officers.

3.2 Recruitment Procedure and Recruitment Category

The bank is an assistance situated association. The accomplishment of a business Bank to a great
extent relies upon the nature of administrations offered to the client s. Quality assistance
generally relies upon officials and chiefs. JBL puts stock in paying serious pay rates and various
offices to the workers to get the greatest help out of them. Hence, the authority of the Bank must
be cautious in enrolling the correct individual for the correct work.

Enrollment in JBL for the necessary post must be endorsed by the board individuals toward the
start of every year either through welcoming applications from forthcoming applicants through
ability chasing. To the extent enlistment strategy, JBL selects PAEPLE through Banking Cadre
Service Model". This model is separated into three sections. This is

3.2.1 Core Banking Service Cadre (CBSC)

This program begins by selecting PAEPLE at AE (Assistant Executive) to mid-level
administration posts. The bank looks for new and gifted PAEPLE for these posts. Center
financial assistance implies center financial works, as in the divisions and Head workplaces. This
PEOPLE are straightforwardly instructed by the top of the office or overseeing chiefs. There are
a few standards for selecting PAEPLE at these posts. These are like-
Assistant Executive (AE) is the high potential fresh graduates/postgraduates to be
recruited in the bank management cadre service within policy.
AE is the future leader to move up to different leadership positions with gaining
experience & competence.
PEOPLE containing high potential and take the pressure of managerial positions are
mostly recruited as AE in Janata Bank.
Workers in Core Banking Cadre with proficient capabilities and foundations may move to

11
 Banking Support Cadre administration.

The accompanying diagram will sum up the enlistment design in various framework
administrations Given the Banking Cadre Services structure as above, for Janata Bank,
enrollment ought to be made in the accompanying three Categories
i. Senior Officer
ii. Junior Officer
iii. Assistant Executive

3.3 Senior Officer Recruitment

Senior Officer (SO) is the section level situation in JBL. By and large, the Bank doesn't look for
exceptionally gifted PEOPLE for this position. Individuals having standard outcomes and
abilities are generally enlisted.

SO will be recruited in two categories:

a. Senior officer (General)
B. Officer Cash (Cash)
Assistant Executive shall be recruited either through:
a) Press Advertisement:
Advertisement under the captioned “Career Opportunity” should be published in at least 2
(two) national dailies or the internet.
b) Direct Recruitment: Every up-and-comer who applies in light of the press promotion will need to
show up at a composed test and show up before the Selection Committee for a meeting.
Applicants who are chosen by scouting should show up before the Selection Committee for
assessment. Competitors must not be more than 30 years old and ought to have at least 8
focuses dependent on the instructive capability and no third class/division in any assessment.
The competitor ought to likewise have the least Computer information on the accompanying:
Operational system:
Windows Word
Processing: MS Word
Spread Sheet: Excel
Typing speed: 40 words per minute (For Type/Telex/Computer - MS Word) & 25
for other categories of Computer operation.

12
13
3.4 Assistant Executive Recruitment
Management Trainee is a higher level post for any organization. Management Trainees
are directly related to decision banking posts.
Assistant Executive shall be recruited either through:

Recruitment through Press/Online Advertisement: Enlistment through Press/Online

Advertisement: AE must experience a composed test. The topic of are general information,
Arithmetic, English, Economics/Banking as might be chosen by the Management every once in a
while. For this reason Janata Bank Limited at some point take the assistance of outside specialists
for setting the inquiries, administering the assessment work and denoting the contents. An up-and-
comer must tie down least 60 % mark in composed Test to be qualified for VIVA/meet as
Management Trainee.

Educational/Other Qualifications for both direct and indirect AE recruitment: The

candidates for the post of Assistant Executive must not be more than 30 years old on the date of
use.
In addition to CGPA as mentioned above, the candidates must have at least two first divisions in
their academic feat in public examination

14
No 3 Class/Division/CGPA less than the Janata as shown in the above chart

15
3.5 Selection Process of Janata Bank Limited
To know the future interest of HR, the HR division of JBL normally gives the wide range of
various divisions and branches with an overall structure toward the start of the year. From the
data gathered from these structures, the HR division gets a gauge of the human asset necessity
for the year. No drawn out human asset anticipating is done in JBL. The accompanying table
delineates the quantity of parts of the bank and labor in various years:

The primary destinations of Janata Bank Limited are to pull in and hold exceptionally qualified
up-and-comer who will perform m best in their specific positions. The bank attempts to draw in
very much qualified applicants as well as attempts to distinguish and enlist up-and-comer who
are truly intrigued to work in the bank for certain timeframe.

3.5.1 Selection Process of JBL:

Different types of selection process are described in below.

Receipt of Application:

This is the main determination step to join JBL. Applicants either send their application for a
particular opportunity or their particular job‟s position. There is a container before the HR
division where an intrigued individual drops their application. The HR division gathers requests
for employment against each occupation opening. On account of paper ads, the candidates are
given in any event one month to apply. After a particular period, every single employment is shut
for applying.

16
Sorting out Applications:

The following stage is the shortlisting of utilizations. Typically, the HR division is involved in
the shortlisting. However, the HR division may hand over this progression to the particular
divisions to spare time. To select experienced investor s, applications might be figured out from
the assortment of spontaneous applications got. Or then again, another chance is to discover
experienced and capable investors in different banks.
Informing Candidates:

After a short posting of the application and picking appropriate up-and-comers, the HR division
educates the competitor via telephone about the composed test (Entry-level).MCQ Test or
composed tests, and Voce Test the bank issues concede cards through messenger administrations
seven to ten days preceding the test.
Written Test:

The employment test is commonly a fitness test that estimates competitors' verbal capacity,
mathematical capacity, thinking capacity. For the most part, JBL steps through the composed
examination for section level position like Assistant Executive and for AE level of JBL.BL.
Interview & Voce Test:

JBL has a meeting board comprising of HR experts and high level administration to direct
inclination free and smooth meeting. For choosing AE s essentially MD, DMD, and Head of HR
lead talk with meetings. For selecting experienced experts a few meetings might be directed.
Joining and Placement:

When the competitor breezed through actual assessment are given the joining and position letter.
The recently selected workers are approached to report their separate joining place inside a
couple of week.

17
3.5.2 Model of Selection Process in Janata Bank Limited:

Receipt for
Application

Sorting Out Applications

Informing Candidates and MCQ Test

Written
Test

Interview& Voce Test

Final Approval by
competent
authority

Physical Examination

18
Joining and Placement
19
4.5.3 Characteristics to look for in different stages of recruitment
In different steps of recruitment, the following characteristics should be looked for:

20
 Chapter 4
Findings, Recommendation And Conclusion

21
4.1 Findings
The findings of the study are as follows:
1) Janata Bank Limited do not use any job description while recruiting and selecting
employees.
2) Janata Bank Limited do not hire employees for specific position or instance the may
place a probationary officer in accounts department, remittance department, loan and
investment department or in other departments. That creates vagueness in applicants
mind.
3) Janata Bank Limited do not go for university recruitment what could be a good source of
talented employees.
4) Lack of synchronization between HR and concern department during recruitment
process.
5) Job vacancies are not widely circulated in company job portal or others mediums to
ensure all the potential applicants availability.
6) Janata Bank Limited hardly adopts any practice to pick the best alternatives from inside
the company for a newly vacant position.

22
4.2 Recommendations
According to the findings I have tried to provide some recommendation those are mentioned
below:

1) Job descriptions should be clearly mentioned in the job circular which tends to ensure
the best choice for the certain position circulated.
2) HR department must have department wise vacant position database to place the right
candidate to right position.
3) The bank should focus on innovation through campus recruitment process which may
ensure availability of future leaders with new business ideas.
4) Before going for employee recruitment, HRD must know about the specific positions,
required qualities, experiences and other variables needed by the concern department to
avoid any further unsatisfactory recruitment.
5) Job circulation should be posted in all the mediums, thus potential candidates may get
the opportunity and company also can pick the best potentials.
6) For every experienced vacant position, company should get the opportunity to existing
employees to avoid organizational culture mismatch and employees also can set
competitive mind.

23
4.3 Conclusion
The human resource department has a vital role in operating a company. From the above
chapter's discussion, we can say a clear picture of Human resource Practice in Janata Bank Ltd.
The bank pursues the hypothetical methodology for enrolling and choosing the workers,
however, it doesn't pursue the hypotheses like a visually impaired individual. They even don't
think about a portion of different methodologies/steps of enrolling or choosing the workforce as
per the regulatory official the bank is expanding the absolute number of prepared workers step
by step. Be that as it may, the bank couldn't take fundamental consideration in different parts of
Human Resource Management. Even though it has an act of rousing representative by giving
augmentation, it is a poor/feeble act of spurring workers. It attempts to fulfill the affection and
security needs, yet more often than not the bank can't give these persuasive things due to some
inner issues.

24