UNIT IV

• Managing Food and Beverage

Operations
• Supplies and Services
• Food Production and Service Delivery
Systems
MANAGING FOOD AND BEVERAGE OPERATIONS
https://www.youtube.com/watch?v=R2vXbFp5C
9o&t=76s
(Or)

THM\ASSIGNMENTS\CRUISE\2\Your Food’s
Journey on Oceania Cruises - Behind the
Scenes Video.mp4

THM\ASSIGNMENTS\CRUISE\2\How The
World's Largest Cruise Ship Makes 30,000
Meals Every Day.mp4
SUPPLIES
AND
SERVICES
• you have plenty of choice between different exotic and international kinds of
food served in several trendy restaurants and bars. Food and beverage are
everywhere, anytime.
• The layout of each ship is different, but in general you have similar restaurant
options. Big cruise ships have one ore more main restaurants (with outdoor
terrace) with buffet style food, a la carte restaurants and several specialty
restaurants where you can order from the menu. Eating in the buffet or a la
carte restaurant is always included in your cruise package.
• The specialty restaurants come with an additional charge ($10-$25 per person)
and you have to make advanced reservation.
• Some cruise lines have fixed dinner times (early and late seating) and decide
where and with whom you will dine. Freestyle cruises (e.g. Norwegian Cruise
Line) give you freedom of choice. You eat where, when and with whom you
want. You can also order room service for a small charge. In most cases 24/7.
 COMMON TIMINGS OF FOOD AND BEVERAGE SERVICES AND SUPPLIES
1. Breakfast is mostly served between 06.00 am and 10.00 am in buffet style in the main restaurants and/or the a la carte
restaurants. You have a big choice of eggs, bacon, sausages, vegetables, fruits, bread, cereals, yoghurts, juices, coffee, tea,
cheese, ham, salads etc. If weather permits your breakfast will probably taste better sitting outdoors enjoying the fresh
morning breeze. The most common drinks are complimentary.
2. Lunch is served on sea and port days mostly between 12.00 pm and 02.00 pm. Specialty restaurants may be closed during
lunch but you can go to the main dining room for the buffet or eat a snack near the swimming pool. There’s a wide
variety of international cold and hot fish, meat and vegetarian dishes served with rice, pasta, bread, fries etc. Coffee, tea and
ice water are mostly included. For soft drinks and alcohol you have to pay extra or purchase a special drink package on the
first day of your cruise. 3. Dinner time of the day dining options seem endless. You can opt for the buffet
again, go to an a la carte restaurant or choose one of the specialty restaurants.
The last two options come with table service from a personal waiter serving 3 to 4
courses. Ice water is complimentary. Coffee, tea, alcohol and soft drinks are
mostly not included. For specialty restaurants you often can choose between a
Grill, Italian, Chinese, Sushi, Tepanyaki, etc
 STILL HUNGRY???

In between breakfast, lunch and dinner time you can also find snacks and drinks on the upper decks near the
swimming pool or enjoy tea time with cookies in the afternoon. Or why not order a pizza delivered to your room
24/7 for a small charge.
• Ships keep menus simple (for instance, offering a single main version each of
meat, poultry, and seafood) to enable their cooks to prepare food to order and
serve it at the proper temperatures. (Of course, some ships have a few specialist
venues onboard that provide more varied menus, but they serve a small, subset
of passengers and are the exception to the general rule.)

• Simplified menus allow chefs to synchronize meal creation with the needs of diners. "We
don't pre-cook the steaks and keep them in a warmer as you would in a typical hotel
banquet operation," says Weber of Royal Caribbean, describing a method that's common
to better cruise lines. "And we don't plate food until the waiter is on the path to deliver
it.“
• Storerooms typically house a day or two's extra provisions, ensuring that plenty of spare
ingredients will be on hand. During hurricane season, ships store even heavy stores of
culinary supplies. Banking extra supplies is also the norm for ships on routes that spend
less time than usual in port.
• When things were in demand, as soon as a ship berths at a port, crewmembers race down
the gangway and hit the local markets to source what's missing.
FOOD PRODUCTION AND SERVICE DELIVERY
SYSTEMS
1. Predicting passenger tastes is the first challenge. Companies analyze guests dining patterns to predict trends and plan
menus. Trends can vary by season, route, and type of passenger.
2. The next hurdle is to transfer supplies from pier to ship. Exhibit A: Disney's 2,700-passenger Magic loads up 3,125
gallons of soda, 10,000 pounds of chicken, and 71,500 eggs for an average weeklong sailing.
3. The saga starts before dawn, when workers meet quayside to inspect pallets of food for quality, such as checking
produce for freshness.
4. Then load supplies into the hull. For e.g. Royal Caribbean, the food is typically transferred from wooden pallets to metal
trays, which can be more easily cleaned, to prevent ship contamination by anything that might have been on the wood.
For similar reasons, other packaging, such as cardboard, is incinerated.

5. Supplies are shuttled to dozens of storehouses set to various temperatures. A storeroom

for ice cream is set at minus 0.4° Fahrenheit, while a separate room holds meat at a
more appropriate temperature.
6. Storage, preparation, and cooking are done in separate rooms to prevent cross-
contamination.
 WHY SPECIALITY RESTAURANT IS GREAT
EXPERIENCE ON CRUISE???

Specialty Dining Restaurants can add a true value and a greater sense of luxury to your cruise
experience. By taking advantage of specialty-dining package offer, you will have a chance to experience
one of unique restaurants that offer impeccable service and world-class cuisine.
QSINE: Innovative "animated" restaurant. A perfect place for families or groups of friends, Qsine
serves up excellent food and an entertaining atmosphere. Awaken your inner foodie that deliver
elements of surprise and delight. Uniquely unordinary.

TUSCAN GRILLE: A celebration of big and bold flavors. This Italian steakhouse features that
rustic dishes of Tuscany.

MURANO: If lobster, cheese and wine are prime vocabulary in your culinary language, you will feel
right at home in Celebrity's French Continental restaurant. Billed as "luxury without pretense," the
fine dining establishment has a polished feel and features a French menu with contemporary takes on
traditional dishes.
LAWN CLUB GRILL: The bright and modern Lawn Club Grill celebrates the flavorful joys of
outdoor grilling while overlooking the sea with lush green grass on lawn club

SILK HARVEST RESTAURANT: As the first Asian restaurant in the celebrity fleet, Silk harvest
takes you a journey to the Far East, offering authentic Asian hospitality perfectly paired with
contemporary blend of Chinese, Japanese, Thai and Vietnamese cuisine. Available on celebrity
solstice and celebrity equinox .

THE OLYMPIC: French cuisine in a restaurant with original paneling from the Olympic, sister
ship to the Titanic. Available on Celebrity Millennium.
LUMINAE: The dedicated restaurant for the cruise line's Suite Class, is a refined space dressed in
luminescent metallic and lacquered blacks. As it is reserved only for the top-paying passengers
onboard, exclusivity is the first distinguishing factor of dining at Luminae.

BLU: The private dining venue with spa-style cuisine that Celebrity Cruises' passengers staying in
Aqua - Class cabins and other suites have exclusive access to. The restaurant specializes in "clean
cuisine," which translates to a way of preparing food that's fresh and inventive. Only for Aqua –
Class passengers.

BISTRO ON FIVE (Only open for Breakfast and Lunch): It's super intimate and you feel as if
you're in a charming café with excellent service, a great menu with tons of variety while enjoying
great ocean views.
THE PORCH: Relax and gaze out over the deep blue sea or the swaying grass of
the Lawn Club, while enjoying fresh-caught fare. The Porch features soups,
salads, raw bar, burgers, and a delicious seafood tower—all complemented by our
signature cocktails and refreshing beverages.
4 TYPES OF CRUISE
DINING DELIVERY
SYSTEMS
• Cruises offer some of the most tantalizing meals that cannot
be missed while on board. The quality & quantity of food
onboard is unbelievable. Cruise lines take incredible care to
show off the best of cuisines from tempting appetizers all the
way through decadent desserts. Most of the cruise ships offer
not just three meals a day but sumptuous food at any time of
the day.
• It is important for the cruise ships to have more dining
options as they are floating resorts carrying many guests.
While every dining program is a little different, most cruise
lines stick to certain similar traditions, with a few distinct
differences.
MAIN / TRADITIONAL DINING: Most of the Premium Cruise Lines have open seating for breakfast and lunch,
but offer two separate seatings for dinner:
Early / Main dining – The main dining is generally between 6 pm and 6:30 pm. You may suggest this to your guest
traveling with small children who need to stick to a set meal and bedtime schedule and to those who like going to bed
early.
Late Dining – Late dining is generally between 8 pm and 8:45 pm. Most of the Middle Eastern guests prefer the late
dining as they don’t want to feel rushed for dinner after a day in port.

FREESTYLE / MY TIME DINING: Some cruise lines offer an alternative to the

traditional Early and Late Seating option. Some calls it My Time dining & some calls
it personal choice or Free Style dining. Instead of giving the guests a set time to have
dinner, they let the guests eat when they want, where they want and with whomever
they want. The flexible dining option allows guests to choose when they dine in the
main dining room onboard, on a day-by-day basis which gives more flexibility for
the guests to spend their day as they wish to enjoy more time in a specific port of call
one day and dine later that evening than another.
 CASUAL DINING: If your guests do not want to dress up formally for
the dinner, they have the choice of casual dining. Most of the cruise
lines offer casual dining which is buffet style dinner and also set up to
order from the menu with table service (in the evening). This serves as
the best choice for those guests who do not want to worry about packing
formal wear.
ALTERNATE DINING: Most cruise ships feature a number of
alternative restaurants in addition to their no-charge dining rooms and
buffets. These specialty restaurants offer guests more personal
experience along with menu items not found elsewhere on the ship, but

most of these venues come with a cover charge. The popular themes of these specialty & boutique restaurants include Italian
restaurant, French bistro, Asian sushi bar, American steakhouse and many more. The choice of specialty restaurants & cafes
on board the new & young ships are plenty to pamper your guest throughout the cruise.
HEALTHY OPTIONS: For those concerned about their diets, more and more cruise ships offer light meals with low fat and
low calories. All of the cruise lines offer healthy alternative menus or spa menus. So if your guest want low-fat, low-salt, low
cholesterol, vegetarian or any other type of diet, they are available. It is best however to notify the cruise line ahead of time of
any special dietary needs. For example, Royal Caribbean and Celebrity Cruises cater to food allergy, Kosher, Indian,
Vegetarian and Gluten Free Diets.
Table Size: When you book a cruise for your guest, you will be given a choice between a small, medium or large table at
dinner. A small table seats 2 – 4 guests; a medium, 6 – 8 guests; and a large table seats 8 – 10 guests. The cruise line will then
do their best to seat your guests with passengers in a similar age group; families with other families; singles with singles and
honeymooners with other honeymooners.
THANK YOU