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Pepsico--Jan24.

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CORPORATE—PEPSICO

Under Indra Nooyi PepsiCo


wants to become a smarter
and healthier food and
beverages company. Here’s
the story on how India is at
the vanguard of that transition.

RACHIT GOSWAMI/www.indiatodayimages.com
SHAMNI PANDE

How
India is
Changing
● In Q3, best growth for PepsiCo
worldwide came from India
● Slew of indigenous products

PepsiCo
PepsiCo’s Chadha at a Nimbooz bottling plant in Aurangabad, Maharashtra such as Aliva, Nimbooz,
Kurkure launched
● Idea and technology of
the Aliva kind and the first from a second behind Nestle SA by revenues Nimbooz used to launch a
new baked-snack business unit formed among food and beverage makers in
Hibiscus-based drink in Egypt
early in 2009. the world).
Nooyi’s enthusiasm for Aliva has For certain, the global foods ● India is a low-cost-
little to do with her years growing up industry for some years now has sought high-quality benchmark for
in Madras (now Chennai), a city that to offer customers locally relevant tastes, other PepsiCo regions
relishes snacks from “thattai”, a lentil- flavours and ingredients. But seldom
based spicy wafer, to “poli”, a flat- have international corporations rustled ● The company has turned
its entry obligations into

N
ot even many in the they headed out for Christmas holi- summer launch, selling at Rs 12 a tened bread with a jaggery-based fill- up brands for their mature western
senior tiers of PepsiCo days, Indra Nooyi, Chairman and CEO, pack. “Why can’t we do an Aliva, at a ing, to “murukku”, the salty, fried markets that have been brewed in a re- a strategic advantage
Inc. know of a quiet PepsiCo, placed a bright-coloured pack similar price, in our other top mar- chickpea snack. It has roots in PepsiCo gional outpost lab.
coup the Indian unit of tangy baked crackers on the table. kets,” Nooyi, 54, asked her key lieu- India shining the headlights for the The man heading the outpost,
of the foods and bev- The brand, Aliva, had been tenants of the latest product in $43-billion business she runs as it in this instance—Sanjeev Chadha,
erages giant scored in December. At a developed nearly 12,000 km away PepsiCo’s fast-growing global foods transforms from a sweetened, fizzy Chairman, India region—calls the
meeting of the company’s top execu- at Gurgaon and was crackling in the portfolio. India was the lead market in water company to one that sells phenomenon “the shifting centre of
tives at Purchase, New York, before Indian snacks marketplace, since a the company’s sprawl for a product of healthier products (it is already ranked the universe”. A decade ago, he says,

42 BUSINESS TODAY January 24 2010 January 24 2010 BUSINESS TODAY 43


Pepsico--Jan24.qxd 1/2/2010 4:12 AM Page 2

CORPORATE—PEPSICO

Under Indra Nooyi PepsiCo


wants to become a smarter
and healthier food and
beverages company. Here’s
the story on how India is at
the vanguard of that transition.

RACHIT GOSWAMI/www.indiatodayimages.com
SHAMNI PANDE

How
India is
Changing
● In Q3, best growth for PepsiCo
worldwide came from India
● Slew of indigenous products

PepsiCo
PepsiCo’s Chadha at a Nimbooz bottling plant in Aurangabad, Maharashtra such as Aliva, Nimbooz,
Kurkure launched
● Idea and technology of
the Aliva kind and the first from a second behind Nestle SA by revenues Nimbooz used to launch a
new baked-snack business unit formed among food and beverage makers in
Hibiscus-based drink in Egypt
early in 2009. the world).
Nooyi’s enthusiasm for Aliva has For certain, the global foods ● India is a low-cost-
little to do with her years growing up industry for some years now has sought high-quality benchmark for
in Madras (now Chennai), a city that to offer customers locally relevant tastes, other PepsiCo regions
relishes snacks from “thattai”, a lentil- flavours and ingredients. But seldom
based spicy wafer, to “poli”, a flat- have international corporations rustled ● The company has turned
its entry obligations into

N
ot even many in the they headed out for Christmas holi- summer launch, selling at Rs 12 a tened bread with a jaggery-based fill- up brands for their mature western
senior tiers of PepsiCo days, Indra Nooyi, Chairman and CEO, pack. “Why can’t we do an Aliva, at a ing, to “murukku”, the salty, fried markets that have been brewed in a re- a strategic advantage
Inc. know of a quiet PepsiCo, placed a bright-coloured pack similar price, in our other top mar- chickpea snack. It has roots in PepsiCo gional outpost lab.
coup the Indian unit of tangy baked crackers on the table. kets,” Nooyi, 54, asked her key lieu- India shining the headlights for the The man heading the outpost,
of the foods and bev- The brand, Aliva, had been tenants of the latest product in $43-billion business she runs as it in this instance—Sanjeev Chadha,
erages giant scored in December. At a developed nearly 12,000 km away PepsiCo’s fast-growing global foods transforms from a sweetened, fizzy Chairman, India region—calls the
meeting of the company’s top execu- at Gurgaon and was crackling in the portfolio. India was the lead market in water company to one that sells phenomenon “the shifting centre of
tives at Purchase, New York, before Indian snacks marketplace, since a the company’s sprawl for a product of healthier products (it is already ranked the universe”. A decade ago, he says,

42 BUSINESS TODAY January 24 2010 January 24 2010 BUSINESS TODAY 43


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CORPORATE—PEPSICO

T.S.R Murali, Executive Director— in competitively-priced products such


“There has been interest in the Pepsi eco-system for local Technology, PepsiCo India, or “Doc” as as Aliva to drive growth. “Just think
variants of Kurkure from South Africa to the UK” he is called in-house, embodies the about it…this would translate into
ways new tastes are developed at the roughly 25 cents...,” says Chadha,
GAUTHAM MUKKAVILLI, CEO—India Foods & President—India Region, PepsiCo India company’s Gurgaon labs. For the PepsiCo’s India Chairman. He should
latest flavour, “Lime and Masala Masti” know: some 37 per cent of PepsiCo
of Lays, for instance, he looked at the India’s Rs 5,200 crore revenues (year
using rice, corn and lentil flour. ways consumers have potatoes at to date until September 30, according
Kurkure has gone on to become a home. "The challenge is to offer a com- to estimates) come from snacks and
blockbuster success with sales (it is a bination of popular familiar taste in foods such as Kurkure and Aliva—a
Rs 700-crore brand in India) rap- an innovative, healthy manner,” he contribution second only to PepsiCo’s
idly tick-tocking to as far as West says of his team’s job. Walkers Snack Foods unit in the UK
Asia. “There has been interest in PepsiCo India’s production lines, (outside of US). That chunky contribu-
the Pepsi eco-system for local vari- too, have tweaks that go beyond just tion has already likely helped PepsiCo
ants of Kurkure from South Africa to saving costs. The company, for in- India overtake Nestle India as No. 1
the United Kingdom,” says Gautham stance, retooled a line based on the among Indian branded and processed
Mukkavilli, CEO—India Foods and Reading Bakery System, a popular foods and beverages companies (the
President—India region for PepsiCo. biscuit baking machinery brand, by foods portfolio of Hindustan Unilever
He expects that Quaker Oats (worth adding a seasoning tumbler on the and ITC lag behind). The verdict is not
Rs 70 crore annual sales), intro- salty snack line. Result: flexibility in out on this but a Mumbai FMCG analyst
duced in end-2005, and Aliva, will adding any flavour on any baked reckons the only player, if any, ahead of
be as big as Lays (the Pepsi flagship base. “Typically, manufacturers tend PepsiCo is United Spirits.
chips brand rakes in Rs 900 crore) to add the flavours and seasoning In allowing regions such a free
and Kurkure eventually. with the dough, but ours seeks to add will to create, acquire and launch
Nimbooz, a packaged lemonade this to the product” in its final stages, new brands, Nooyi is seeking to side-
that uses no artificial flavours and says Mukkavilli. The learning came step a common problem that larger
fizz, launched in March 2009 is from the chips-making line where the companies often tend to have—their
another hit from India. “We have flavour is the last stage of the process. inability to take risks. “My biggest
already used the idea and technol- In beverages, PepsiCo India is learning on foods has been from my
ogy of the product from India to “experimenting with ginger and mint biggest mistake,” says Warrier, the
launch Mirinda Karkedeh in Egypt as an ingredient” as also looking at marketing head, referring to a failed
which is a hibiscus-based drink,” says sachets and dry concentrates as a experiment of melding Lays chips with
Saad Abdul Latif, CEO of PepsiCo for the delivery option that customers can non-vegetarian flavours such as tan-
Asia, Middle East and Africa regions, use to make a drink, according to doori chicken in 1999.
adding that some of the other markets Geetu Verma, Executive Director—
under his ward are, too, looking to Innovations—PepsiCo India. Hungry for Less
introduce Nimbooz variants. Erin Ashley Smith, a senior an- For all other successes with locally-
Several other options are in the alyst tracking the consumer sector at developed food products, PepsiCo India
pipeline, which PepsiCo will not talk Argus Research, US, thinks the strat- has the government here to thank—at
SHEKHAR GHOSH

about for competitive reasons, prompt- egy of distributed development least, partly—for being the envy of its
ing Nooyi to call her India offices “our makes sense. “I think there is op- peers. A condition that New Delhi set
biggest learning lab” (see interview on portunity to take products from in- for the entry of the multinational into
page 50). The obvious options are new ternational markets and expand India in 1989 was that Pepsi (the
flavours and pricing options for Lays, them into the US or other markets,” name changed to PepsiCo in 2000)
Kurkure and Aliva; already, Kurkure is she said in an e-mail interview. would operate through a joint ven-
companies leveraged global mar- successful products from India, a available at Rs 2 for a 13-gm pack. Indeed, the tipping point might be ture with the Punjab government and
kets with existing brands and solu- subsidiary halfway around the world “We have pilot-tested Kurkure as a right for Nooyi, a CEO unafraid of tack- export goods worth half its turnover for
tions; today they are turning to tech- for PepsiCo. In 2000, PepsiCo India, chaat at some malls. The idea was to get ling change (she was the force at 10 years. For the company, then, ex-
nologies, processes and even prod- as the Gurgaon-headquartered chefs to offer a chaat that used our PepsiCo behind the $13.4 billion smaller, regional posts to more ma- ports came through farm produce. As
ucts across the spectrum from vari- Indian unit is called, developed brand,” says Deepika Warrier, Quaker Oats buyout late in 2000), as ture markets. As more and more con- a result, today, its strength in cultiva-
ous markets. “The flip is not Kurkure (the brand comes from the Marketing Director (for Foods), PepsiCo she gets the multinational to taste an as- sumers turn to tap water, tion of potatoes and paddy is proving to
difficult to foresee,” he concludes. Hindi word for crunchy) from India of the plate of savoury snacks yet tantalising concept: “disruptive in- impacting soda sales in the slowdown- be the lynchpin for its unique solu-
That inference lies in the series of scratch to offer Indians a finger-food often doused in curd and sweet syrup. novations” trickling up from her plagued West, there is compelling logic tions from India that, in turn, are prov-

44 BUSINESS TODAY January 24 2010 January 24 2010 BUSINESS TODAY 45


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CORPORATE—PEPSICO

T.S.R Murali, Executive Director— in competitively-priced products such


“There has been interest in the Pepsi eco-system for local Technology, PepsiCo India, or “Doc” as as Aliva to drive growth. “Just think
variants of Kurkure from South Africa to the UK” he is called in-house, embodies the about it…this would translate into
ways new tastes are developed at the roughly 25 cents...,” says Chadha,
GAUTHAM MUKKAVILLI, CEO—India Foods & President—India Region, PepsiCo India company’s Gurgaon labs. For the PepsiCo’s India Chairman. He should
latest flavour, “Lime and Masala Masti” know: some 37 per cent of PepsiCo
of Lays, for instance, he looked at the India’s Rs 5,200 crore revenues (year
using rice, corn and lentil flour. ways consumers have potatoes at to date until September 30, according
Kurkure has gone on to become a home. "The challenge is to offer a com- to estimates) come from snacks and
blockbuster success with sales (it is a bination of popular familiar taste in foods such as Kurkure and Aliva—a
Rs 700-crore brand in India) rap- an innovative, healthy manner,” he contribution second only to PepsiCo’s
idly tick-tocking to as far as West says of his team’s job. Walkers Snack Foods unit in the UK
Asia. “There has been interest in PepsiCo India’s production lines, (outside of US). That chunky contribu-
the Pepsi eco-system for local vari- too, have tweaks that go beyond just tion has already likely helped PepsiCo
ants of Kurkure from South Africa to saving costs. The company, for in- India overtake Nestle India as No. 1
the United Kingdom,” says Gautham stance, retooled a line based on the among Indian branded and processed
Mukkavilli, CEO—India Foods and Reading Bakery System, a popular foods and beverages companies (the
President—India region for PepsiCo. biscuit baking machinery brand, by foods portfolio of Hindustan Unilever
He expects that Quaker Oats (worth adding a seasoning tumbler on the and ITC lag behind). The verdict is not
Rs 70 crore annual sales), intro- salty snack line. Result: flexibility in out on this but a Mumbai FMCG analyst
duced in end-2005, and Aliva, will adding any flavour on any baked reckons the only player, if any, ahead of
be as big as Lays (the Pepsi flagship base. “Typically, manufacturers tend PepsiCo is United Spirits.
chips brand rakes in Rs 900 crore) to add the flavours and seasoning In allowing regions such a free
and Kurkure eventually. with the dough, but ours seeks to add will to create, acquire and launch
Nimbooz, a packaged lemonade this to the product” in its final stages, new brands, Nooyi is seeking to side-
that uses no artificial flavours and says Mukkavilli. The learning came step a common problem that larger
fizz, launched in March 2009 is from the chips-making line where the companies often tend to have—their
another hit from India. “We have flavour is the last stage of the process. inability to take risks. “My biggest
already used the idea and technol- In beverages, PepsiCo India is learning on foods has been from my
ogy of the product from India to “experimenting with ginger and mint biggest mistake,” says Warrier, the
launch Mirinda Karkedeh in Egypt as an ingredient” as also looking at marketing head, referring to a failed
which is a hibiscus-based drink,” says sachets and dry concentrates as a experiment of melding Lays chips with
Saad Abdul Latif, CEO of PepsiCo for the delivery option that customers can non-vegetarian flavours such as tan-
Asia, Middle East and Africa regions, use to make a drink, according to doori chicken in 1999.
adding that some of the other markets Geetu Verma, Executive Director—
under his ward are, too, looking to Innovations—PepsiCo India. Hungry for Less
introduce Nimbooz variants. Erin Ashley Smith, a senior an- For all other successes with locally-
Several other options are in the alyst tracking the consumer sector at developed food products, PepsiCo India
pipeline, which PepsiCo will not talk Argus Research, US, thinks the strat- has the government here to thank—at
SHEKHAR GHOSH

about for competitive reasons, prompt- egy of distributed development least, partly—for being the envy of its
ing Nooyi to call her India offices “our makes sense. “I think there is op- peers. A condition that New Delhi set
biggest learning lab” (see interview on portunity to take products from in- for the entry of the multinational into
page 50). The obvious options are new ternational markets and expand India in 1989 was that Pepsi (the
flavours and pricing options for Lays, them into the US or other markets,” name changed to PepsiCo in 2000)
Kurkure and Aliva; already, Kurkure is she said in an e-mail interview. would operate through a joint ven-
companies leveraged global mar- successful products from India, a available at Rs 2 for a 13-gm pack. Indeed, the tipping point might be ture with the Punjab government and
kets with existing brands and solu- subsidiary halfway around the world “We have pilot-tested Kurkure as a right for Nooyi, a CEO unafraid of tack- export goods worth half its turnover for
tions; today they are turning to tech- for PepsiCo. In 2000, PepsiCo India, chaat at some malls. The idea was to get ling change (she was the force at 10 years. For the company, then, ex-
nologies, processes and even prod- as the Gurgaon-headquartered chefs to offer a chaat that used our PepsiCo behind the $13.4 billion smaller, regional posts to more ma- ports came through farm produce. As
ucts across the spectrum from vari- Indian unit is called, developed brand,” says Deepika Warrier, Quaker Oats buyout late in 2000), as ture markets. As more and more con- a result, today, its strength in cultiva-
ous markets. “The flip is not Kurkure (the brand comes from the Marketing Director (for Foods), PepsiCo she gets the multinational to taste an as- sumers turn to tap water, tion of potatoes and paddy is proving to
difficult to foresee,” he concludes. Hindi word for crunchy) from India of the plate of savoury snacks yet tantalising concept: “disruptive in- impacting soda sales in the slowdown- be the lynchpin for its unique solu-
That inference lies in the series of scratch to offer Indians a finger-food often doused in curd and sweet syrup. novations” trickling up from her plagued West, there is compelling logic tions from India that, in turn, are prov-

44 BUSINESS TODAY January 24 2010 January 24 2010 BUSINESS TODAY 45


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CORPORATE—PEPSICO

ing to be potential game changers glob-


ally. For instance, PepsiCo India is the coun-
try’s largest corporate involved in potato
PepsiCo’s India Talent Factory
contract farming and deals with 1,50,000

A
one-in-a-million incidence of a genius can be misleading
tonnes of the tuber worth about Rs 200 in a population the size of India and China, the joke
crore annually. After a series of successful goes. For, the two Asian giants will have a thousand
initiatives around tomatoes, chillies, peanuts geniuses each even by that thrifty measure. Still, the number
and rice, the company is now looking at oats of Indians rotated through the Indian offices of PepsiCo to the
cultivation possibilities in India—an effort rest of the enterprise and other companies is spectacular.
that in the days ahead will feed its Quaker Ramesh Vangal, the first CEO of Pepsi, as the company
Oats portfolio. was called until early 2000, thinks the company's edge in
That self-reliance grew into Pepsi India’s India has clearly been its people. “As companies grow big,
they become brittle and cannot handle change; but
DNA in the years since 1989 even though
PepsiCo retains its agility because it has always recruited
growth has been more driven by bever- the best," he says.
ages in a market underpenetrated by fizzy His focus on recruitment in
water. The Indian unit has helped develop ● INTERNALLY HIRED the mid- to late-’80s was to
technologies that enable what is called direct Prem Kumar, CEO, China Foods hire the best by paying the best,
seeding of rice, which eliminates holding wa- Mannu Bhatia, Director, US even if it meant changing the
ter for paddy cultivation, thereby saving Varun Berry, Country Manager, compensation structure in the
30 per cent of water used in rice farming. the Philippines country. "PepsiCo India, in fact,
That effort, under a social responsibility Achal Agarwal, COO, has been a significant provider
initiative, would have covered about 6,000 China Beverages of talent to not just its other
acres of rice farms in 2009 and saved an offices worldwide, but also to
the corporate world (at large),"
estimated five billion kilolitres of water (see ● HEAD-HUNTED OUT says Rajeev Vasudeva, Partner,
No Paddy Pool, Dec. 13 issue). Param Uberoi CEO, Pernod Egon Zehnder International.
Nearly two-fifths of energy used at its Ricard, South Asia Examples: Former Head of
various PepsiCo India plants comes from re- Sanjay Nandrajog, CEO, Frito Lays in India, Manu
newable sources—typically, bio-mass and Farm Fresh, Bharti Anand, has gone on to head
wind turbines. It has set up a wind-mill Harit Nagpal, Commercial the business in Thailand and
in Tamil Nadu and plans two more for Capability Director, Vodafone, Vietnam. George Kavoor, who
generating captive power for internal use. Europe used to head traditional trade
“These are breakthroughs and nowhere Lloyd Mathais, Chief Marketing operations in India, has
else has the organisation managed to turn become the Sales Director in
Officer, Tata Teleservices
water positive, the way it has done in China. Chitra Talwar has gone
as Vice President, Sales
India,” says Chadha, who counts 2009
Operations to PepsiCo Inc. and Vipul Prakash as Director
as the best year for PepsiCo’s mainstay (flavours) to the US parent.
beverages business that expanded 40 per The more visible splash has been in the way ex-PepsiCo
cent in volumes in the September 2009 high-fliers have badged themselves as movers and shakers of
quarter from the previous year. corporate India. Muktesh Pant, who headed food processing
The thrift extends into foods as well. operations at Pepsi India in 1992, was hired by Reebok
Today, PepsiCo India sets up potato chips International as its global Marketing Head and is now the
capacity at about 80 per cent cost com- global Marketing Head at Yum! Restaurants International,
pared to that of western countries at the the owner of Pizza Hut and KFC chains. Asim Ghosh, who
same levels of quality. Throughput of pro- retired in March 2009, as Managing Director of Vodafone
duction lines has been enhanced by up to Essar had moved to India as the Co-managing Director of
Pepsi Foods in 1989 from Rothmans International. See the
one-fifth at marginal investments through
list above for more names.
suggestions that came up from shopfloor So, what makes PepsiCo India the prime hunting ground
workers. A snacks plant at Sankrail near for managers? Role-playing opportunities that help its
Kolkata has turned to rice husk as feed- people handle a cross-section of functions, says Ashutosh
stock for its energy needs reducing its Khanna, Partner at head-hunting firm Korn/Ferry
dependence on petroleum by 75 per cent. International.
The Indian consumer goods model of SHAMNI PANDE
dependence on external distributors—bipo-

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CORPORATE—PEPSICO

lar compared to the traditional bottler


model that cola companies earlier swore
by—too held out lessons for PepsiCo in
other parts as well. “India has con-
stantly provided solutions. When we
started, we emulated Hindustan Lever’s
(now called Hindustan Unilever) dis-
tribution model involving the third
party. This was something new to the
organisation and was subsequently
introduced in other Asian markets,”

VIVAN MEHRA
says P.M. Sinha, the second head at
Pepsi India. Mukkavilli, the foods head
at PepsiCo India today, for instance,
credits his early years in India for suc-

“We benchmark against India’s P&L. It has among the best


cost efficiencies and many innovative solutions”
SAAD ABDUL LATIF, CEO of PepsiCo for the Asia, Middle East and Africa regions

cessfully implementing a third-party ming from this region and, perhaps, India either. “We are open to mergers
distribution structure in Vietnam when also setting the stage to the idea of and acquisitions; but do not depend on
he moved there in 1998. sourcing brands from such markets. this for our growth. Our portfolio and
Elsewhere in the PepsiCo empire, PepsiCo’s increasing thrust on its new launches offer us enormous
every little act of enterprise at the India unit coincides with the parent’s opportunities,” says Chadha.
Indian unit is being carefully noted shift to healthier products tracking To be sure, India is among markets
and recorded for future application: changing consumer choices and its where the growth in carbonated
“We tend to normalise costs and losing cola battle globally to its arch-ri- drinks is rocketing. In fact, the growth
benchmark them against India’s P&L val Coca-Cola. All through the last 15 story in beverages is that the com-
(profit and loss account). It has among years, PepsiCo, led by former CEOs Roger pany, despite trailing Coca-Cola in
the best cost efficiencies and there are Enrico and Steve Reinemund (Nooyi overall market shares, has actually
many innovative solutions at every took over in October 2006) was quick outgrown the rival in volume per-
step of the manufacturing process to to build on the insight that consumers centage terms in each of the last three
improve productivity and efficiency,” were opting for non-carbonated bev- quarters—narrowing the gap between
says Latif, to whom Chadha and the erages. It established Aquafina and their beverage revenues (Coca Cola
India team report to. An information Gatorade that came along with the India’s revenues was some Rs 4,000
technology sales platform developed at Quaker Oats acquistion in water and crore in 2008.)
PepsiCo India has been adopted in the sports drinks as global leaders. “The fact is that India trails even
parent’s other Asian markets. In that sense, the footwork and Pakistan in per capita consumption of
body language have been consistent. packaged beverages; hence there is a
Eat Healthy, Eat Merry PepsiCo has made no bones about its huge headroom for growth in the
PepsiCo’s global board of directors intention to keep diving deeper into business,” says Mukkavilli. Together
meeting was recently held in India, nutritious and healthier choices, even with ambitions of moving its busi-
which is testimony to the scorching by snapping up disparate businesses ness more towards the “centre of the
pace the market has registered. The across different parts of the world: a plate”, that opportunity in its main
idea was to apprise the board mem- joint venture with Almarai, the Gulf’s business could well see PepsiCo top Rs
bers—including Colgate Palmolive largest dairy company to invest in 40,000 crore revenues in India by
Chairman and CEO Ian Cook; Daniel dairy and juice processors, in 2009, 2020, its 10-year aim. But, if all play
Vasella, Chairman and CEO of Novartis followed by an agreement to buy out by Nooyi’s script for the Indian unit on
AG; and Zurich Financial Services’ CEO Amacoco in Brazil, the largest co- the global stage, that will be the epi-
James Schiro—of the rash of growth in conut water company. That inten- logue to the PepsiCo India story of
market innovations that were stem- tion is not swept under the carpet in the tail wagging the dog. 

48 BUSINESS TODAY January 24 2010


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