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It¶s easy to register with Yatra. Just click the Register link on the top menu and complete the form. Although one
does not need to register in order to book or search. You can complete the online booking process, and next time
just use the same email address.


 
 






We don¶t force you to register. However, if you register with Yatra we save you the trouble of repeatedly typing
your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us
via email before anybody else.




  



Sign in to your account From the My Bookings section, you can click on the ³Change Password´ link and reset your
password.















 


If you¶ve forgotten your password, click here, follow the on-screen instructions and we¶ll send you an email with
instructions.












Sign in to your Yatra Account. From the My Bookings section, you can click on the ³My Profile´ link and edit your
account information




  



The username is a unique identity and cannot be changed. For a new username, you will need to register on the
website as a new member.







 


 




 
Click on < Sign out> on the main menu and you will be logged off.

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Currently Yatra.com caters to Indian residents only.

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Yatra offers 24x7 customer support. You can call us at 0987 1800 800. You can also write to our customer support
team and someone will get back to you within 4 hours of your inquiry.

Flight Reservations
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You will receive an SMS and email on confirmation of your booking with Yatra.


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There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer
service team at the call center number mentioned above.


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It is not necessary to confirm reservations for domestic flights.











This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the
check-in counter.



 








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Each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation.
Check the Fare Rules for the booking to get complete information about the airline¶s cancellation policy. Over and above the
airlines cancellation charges, Yatra charges Rs. 310 as standard cancellation charges for bookings cancelled through our
call center. For the first time in India, Yatra has also launched online cancellation of domestic flight bookings. If you choose
to cancel a flight booking online, the standard cancellation charge will be only Rs. 200.








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Flight bookings made on Yatra can be cancelled online or offline.

Offline Cancellation: You can cancel flight bookings by calling our 24x7 Customer care number at 0987 1800 800 (From All
Networks). For cancellations made via the call center, standard cancellation charges of Rs. 310 will apply over and above
the airlines own cancellation charges.

Online Cancellation: For the first time in India, Yatra has introduced online cancellation of domestic flight bookings. To
cancel any domestic flight booking (except Paramount and GoAir ) and if the travel is more than 24 hours away, log into the
My Bookings section from the Yatra.com homepage. Then, click the Flight Bookings links from the left menu, this will
display your complete booking history with Yatra.com. Click the Yatra Reference Number for the booking you wish to cancel
and click the Cancel Flight tab. You will be asked to review and confirm the details before final cancellation. Online
cancellation will be processed within 12 hours. For cancellations made online, standard cancellation charges of Rs. 200 will
apply over and above the airlines own cancellation charges.








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Please contact our customer service center at 0987 1800 800.

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A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-
complete the booking process for the additional travellers.

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An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in
place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter
when checking in for the flight.

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Your e-ticket details will be sent to the email address you have provided during the booking process.

If at anytime, you need to reprint your e-ticket, just login to My Bookings, select the flight and click the Print button.

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You will need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline
representative will issue your boarding pass thereafter.

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It is not mandatory to show your e-ticket confirmation email. In case you are not carrying the e-ticket confirmation email, you
will need to show a photographic proof of identity (passport, driver¶s license etc.) at the airport check-in counter of the airline.
However, it is advisable that you carry your e-ticket confirmation email and your e-ticket number.

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If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket
application. In most cases, the airlines require you to purchase replacement tickets at ³today¶s´ fare i.e. current fares. Our
travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time,
usually 3 to 4 months, depending on the airline²you will receive a credit for the purchase price of the replacement tickets,
after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change
at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own
rules and policies for issuing replacement tickets. Yatra is bound by these rules and policies and must adhere to them.

Delivery Options
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On realization of the payment, your paper ticket will be sent via TNT Courier Services.


 


 


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Your ticket will be delivered to the address you supplied as the delivery address during the booking process.


 




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Your tickets will be delivered in 3 business days from the date of purchase.







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We can only deliver tickets to the cities where TNT has a courier service. If TNT does not have courier service to your
village/town, you will have to provide an alternate address for delivery of the package.


 
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We do not dispatch tickets via the Indian Postal Service, as there is no available facility to track your tickets.




  


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To edit your delivery address information, click on the Yatra link and sign in to your account. Next go to the billing and
shipping tab and update the delivery address. Click the save button. Your delivery address will be updated.

Online Rail Reservation FAQs

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Booking a train ticket on our site is easy. All you have to do is enter the name of the cities you are traveling from and to,
specify your travel date and class, and the number of passengers you want to make a booking for. Click the Find Trains
button, and a list of all available trains for that date and class will be displayed. Select the train that suits you after checking
its availability and click Book. Then, just follow the instructions on the next few steps and complete your booking. It really is
this easy.






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For ease of use of our customers we have enabled an automatic look-up facility. To search for trains starting from a
particular city just enter the first three letters of that city or its station code and a complete list of all stations in that city will be
displayed. You can then choose a particular station or all stations and begin your search.
To search for trains, you can even search by entering just the three- or four-letter station code. For example, for Mumbai
Central you can search by entering BCT.



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There are essentially seven types of seating available in Indian Railways. These are:
- AC First Class (1A): This is the most expensive ticket. Passengers are seated in two- or four-berthed private
compartments, which are air-conditioned and spacious.
- AC 2 Tier (2A): Passengers are seated in air-conditioned carriages that are split into two- or four-berthed compartments
that are separated by curtains.
- AC 3 Tier (3A): Air-conditioned seating in three-tiered compartments.
- First Class (FC): Passengers are seated in two- or four-berthed private, non-air conditioned compartments, which are
spacious and suited for overnight journeys.
- AC Chair Car (CC): Air-conditioned seating with reclining seats. It is available in most inter-city expresses trains such as
Shatabdi.
- Sleeper (SL): Similar to AC 3 Tier, but without air conditioning.
- Second Seating (2S): Non-air conditioned seating accommodation on bench-styled seats.
When you search for trains, you must select a class. However, from our search results page you can just click on the tab for
a different seating type and see the list of trains for that.



 





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The seating and pricing details available on our site are brought directly from the Indian Railways Reservation System. To
make your search faster, we have cached the data on trains, routes and fares on our site. This information is updated many
times in an hour.

















On Step 2, where the search results for trains are displayed, click the train name to see a complete list of stations along with
the arrival and departure times.


 

 


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It is possible to get any of the following three types of booking status:
- Confirmed: This means your seat is confirmed and a relevant number is communicated to you.
- RAC: This is Reservation Against Cancellation, which means you have a booking but a seat will be allotted to you only
after the final chart is prepared.
- Waitlist: This means the confirmation of your booking is subject to availability, in case other passengers cancel their
bookings.



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Yes, you can board a train if your ticket status is RAC. A seat will be allotted to you if it remains vacant because a passenger
didn¶t show up or cancelled at the last minute.
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Just like Indian Railways, we also offer tatkal booking. That is, customers can book tickets two days before the train's
departure from that train¶s tatkal quota. Further, customers will have to pay an extra amount as tatkal charges. But, unline
the IRCTC website and railway reservation counters, tatkal booking is not available on Yatra.com between 8am to 9am.
Please note, senior citizen discount is not applicable on tatkal bookings. You can view more information on the Railway¶s
Tatkal Rules here.

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Yatra.com allows you to search for trains between two cities. However, it is possible a city may have more than one station.
In such cases it is important for us to reconfirm your departure and destination stations in order to complete the booking.

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There are three possible options for you to check for availability for a different set of dates. First, use the Modify Your Search
option and run a fresh search. Second is to use the Previous Day/Next Day links from the search results box. Using this, you
can check the availability for the next or previous six days. However, the easiest way to check availability would be to use
the Next 5 Dates link below the availability status. The seat availability for the next 5 scheduled departure dates for that train
will be displayed on the screen. You can make your selection right there and continue with the booking process.

Online Rail Reservation at Yatra

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Currently, we offer you the facility of e-tickets, which will be available in the My Bookings section on Yatra.com. You can
login at any time and print your copy, even if you lose one and need another.





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Online booking is possible up to 90 days before your planned date of travel. However, one the day booking opens (90 days
before scheduled travel), you will not be able to book tickets between 8am to 9am on Yatra.com. For some special trains this
period may be a little less.




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Online booking is possible till the final chart for the train is prepared, this is normally 4 hours before the train¶s scheduled
departure. However, sometimes railways do prepare the chart the night before the train¶s departure, especially in the case of
early morning trains.


 
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The railway reservation system opens at 1:30 am every morning, and the facility is available till 11:30pm every night. The
system is shut down between 11:30pm to 1:30am every day, which is why online booking or cancellation is not possible.


 


 
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Online booking is possible for a maximum of six passengers. This number includes any children or senior citizens who are
traveling together.




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Currently, online reservation is possible for a maximum of 6 passengers at a time. However, if you are traveling with a larger
group (of say 7 or more), you can divide the group and make multiple bookings.

 

 



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Yatra.com offers you the facility to book confirmed as well as RAC and waitlisted tickets online. You can also book tickets
under the tatkal quota.

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Sometimes bookings fail because:
- The waitlist quota has been filed and no more seats are available.
- There is a problem with the railway reservation system.
In either case, you can just re-try for the same train or book on another one.

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It is likely the booking failed due to a problem with the Indian Railways Reservation System. In such cases, our Customer
Service Team will not be able to help you. You will have to try booking a ticket online again or choose another train.
However, if the booking failed but the payment was processed, a Yatra Customer Service Representative will help you in
processing the refund.

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As you have a confirmed ticket, you don¶t need to worry if your ticket doesn¶t have a seat number. Sometimes, especially in
the case of AC First or Executive Class booking, railways do not assign a seat till the final chart is prepared. At that time,
you will find out your seat and coach number through the chart.

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You do not need to enter any ID proof details while making a booking. However, you must carry a photo identity proof with
you when you travel.

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While traveling on an e-ticket, you can show any of the following as a photo identify proof:
- Passport
- Driving license
- PAN card
- Voter¶s ID card
- Photo ID card issued by central or state government to their employees
Please note, that for all passengers traveling together on a single e-ticket booking, the lead passenger must carry a photo
identity proof.

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Yes, just like flights, you can book tickets for friends and family. Just remember, that while traveling the passenger must
carry a valid photo identity proof.



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While railways offer the facility of auto-upgrade, this is currently unavailable on Yatra.com.



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You will be able to check the status of your waitlisted tickets by logging in to your My Bookings account. Just click on the
booking details of a ticket and the current status will be displayed.



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Online booking for special quota, such as for foreign tourists' quota is not applicable. You can apply for ladies quota but
cannot inquire availability.

Train Fares & Discounts

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All railway fares are based on the distance between stations. On the search results page we show the fare between the two
most popular stations of two cities. When you have clicked the book button and selected your boarding and destination
stations, the fare is adjusted accordingly.




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If you are a man or woman over 60 years of age, then you can avail the railways senior citizen discount. Just select the
Senior Men or Women option in the booking engine and remember to carry your age proof along with the e-ticket.




 
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Our train search results automatically updates fares in case of senior citizen discounts. If you can¶t see that, it is possible
that you have chosen a tatkal or Garib Rath train. Senior Citizen discount is not applicable on this quota or train.


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The fare of online tickets booked on Yatra.com includes:
- Base Fare
- Railway Reservation Charges
- Superfast Charges (if applicable)
- Other charges, as specified by Indian Railways
- Concession/Discounts (if applicable)
- Tatkal Charges (if applicable)
- IRCTC Service Charges
- Yatra Service Charges
- Transaction Fee


 


  





The Transaction Fee is what the banks or credit card companies charge for each online transaction. It is a percentage of the
total amount and is charged as a processing fee by concerned bank/credit card company.










 
It is 1.8% of the total amount inclusive of all applicable taxes and fees.

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Broadly, the fare components of a ticket can be explained as:
- Base fare: This is the basic fare of any train ticket. Children and senior women are charged 50% of the adult base fare.
Senior men are charged 70% of the base fare.
- Railway charges: These include reservation and superfast fee, concession and other charges as specified by Indain
Railways.
- Tatkal Charges: As specified by Indian Railways.
- IRCTC Charges: This includes IRCTC service charges.
- Yatra Charges: We charge a service fee of Rs 10 for non±AC classes and Rs 20 for AC classes.
- Transaction fee: Transaction fee is 1.8% of the total of the above charges.

Cancellation of Online Train Bookings

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Online cancellation of train bookings is possible through the My Bookings section. Just follow these steps:
- Log in to the My Bookings section
- From the left menu, select the Train Bookings option
- Select the trip you want to cancel by clicking the Yatra Reference Number
- Click the Cancel Ticket button
- Select the passengers for whom you want to cancel the reservation
- Click the Confirm button to complete the process
Your ticket will be cancelled within minutes and the status will be updated in My Bookings. The amount, after the relevant
fee deductions will be processed and credited to your account within the next few days.






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Cancellation of e-tickets is only possible online. You can login to My Bookings and cancel the booking in a few simple clicks,
without having to stand in long queues at the railway counter. If you wish to cancel a booking after the chart has been
prepared, send an email to etickets@irctc.co.in with the relevant details and the cancellation will be processed. Once you
get a confirmation from Indian Railways, please contact Yatra Customer Service for the refund.




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Yes, the online cancellation facility is available for both full and partial cancellation. You can cancel only one part of a
booking, such as the reservation for one passenger in the group. Just make the relevant selection during the cancellation
process.








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If you missed your train, then the cancellation of ticket is possible. In this case, you can cancel a confirmed ticket as per the
following rules:
- Till 3 hours after the train¶s departure if the ticket was for a distance of 200 kilometers
- Till 6 hours after the train¶s departure if the ticket was for a distance of more than 200 and less than 500 kilometers
- Till 12 hours after the train¶s departure if the ticket is for a distance of more than 500 kilometers.
You will have to send an email to etickets@irctc.co.in with the relevant details: PNR Number, trip ID, transaction ID and
passenger details.








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In case you miss the train, the ticket will be processed as a µno-show¶. In such cases, if you send your request for
cancellation within 30 days from the date of journey, 50% of the base fare will be refunded to you. However, if you request
anytime after 30 days, IRCTC will not process any refund.








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Tickets cannot be cancelled online after the chart for the train has been prepared. For that you will have to send an email to
IRCTC at etickets@irctc.co.in with your PNR Number, Yatra Reference Number, and the transaction ID mentioned on your
ticket. After the cancellation is confirmed, please contact Yatra Customer Service to claim the refund. We will process the
refund within the next few days.





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The amendments in passenger name is possible only if any of the blood relative wants to travel in place of booked
passenger that can be made by approaching the nearest railway reservation counter with your e±ticket printout and valid
photo ID proof and blood relation proof of the passengers who willing to travel in place of booked passenger. Such
amendments can be made up to 24 hours before the train¶s scheduled departure. However, making such a change is
entirely up to the concerned railway authority.
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Changing or amending a passenger¶s age after an e-ticket has been booked is not possible. However, if the difference in
age is not much the ticket checker in the train may still allow you to travel. But if you decide to risk it, remember to carry a
proof of identity with you.

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E-tickets cannot be changed or amended online. Indian Railways allows passengers to change only the boarding station and
passenger name, and such changes are allowed only once. These changes can be done at a major railway reservation
center, where you can request the concerned authority to make the change. Remember to carry a copy of your e-ticket and
photo identity proof with you.

Tatkal Reservation Rules

As announced by Hon'ble Minister of Railways while presenting Railway Budget 2009-10 in the parliament on 03-07-2009, it has
been decided to reduce Tatkal Charges as given below:
The Tatkal Charges have been fixed as a percentage of fare at the rate of 10% of basic fare for second class and 30% of basic fare for
all other classes subject to minimum and maximum as given in the table below:

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Second (sitting) 10 15
Sleeper 75 150
AC Chair Car 75 150
AC 3 Tier 200 300
AC 2 Tier 200 300
Executive 200 300

The above charges will be levied uniformly both in peak period & non-peak periods.

Tatkal tickets will be issued for actual distance of travel, instead of end-to-end, subject to the distance restriction applicable to the
train. The same Tatkal berth/seat may be booked in multiple legs till preparation of charts. At the time of preparation of charts,
unutilized portion may be released to the General RAC/Waiting list passengers.

Tatkal facility will be introduced in Executive Class of Shatabadi Express trains also, by earmarking 10% of the accommodation
available i.e. 5 seats per coach.

Tatkal booking opens at 8 AM on Two days in advance actual date of journey excluding date of journey w.e.f. of 01-08-2009, e.g. for
train leaving on 6th, Tatkal Booking will Commence at 8 AM on 4th.

No identity proof is required to be produced by the passenger seeking reservation under tatkal scheme neither at the time of booking
nor during the journey.

The facility of change of name is not permitted on the bookings made under Tatkal scheme.

For the purpose of granting refunds & issuing TDRs for W/L, the time limit will be the same as applicable for refund of normal
tickets.

REFUNDS - A flat refund of 25% of total fare charged on the ticket, excluding tatkal charge is granted on cancellation of tatkal
ticket, which is presented for cancellation upto 24 hours before the scheduled departure of the train. However, full refund of fare and
tatkal charges will be granted on the tickets booked under Tatkal scheme in the following circumstances :

- If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the
passenger's journey originating point and boarding point are different.
-
If the train is to run on a diverted route and passenger is not willing to travel.
-
If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route.
- In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided
accommodation in the same class.
- If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class, the
passenger will be given refund of difference of fare and also the difference of Tatkal charges, if any.