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2578664 - Installations performed by SAP Setup fail with

error 0x0000007b (123) on Windows 10 build 1709
Version 1 Type SAP Note
Language Anglais Master Language Anglais
Priority Correction with medium priority Category Installation information
Release Status Released for Customer Released On 14.12.2017
Component BC-FES-INS ( Frontend Installation )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 2578664

Symptom

An installation of e.g. SAP GUI 7.50 ends with many errors on Windows 10 build 1709. In the log file
NwSapSetup.log there are errors of the type:

Error installing file. Error message: The filename, directory name, or volume label syntax is incorrect. Error
code 0x0000007b (123).

Other Terms

System32, SysWOW64

Reason and Prerequisites

Starting with Windows 10 build 1709 the origin of files is stored and assessed by Windows. In some cases
files downloaded from service.sap.com have been marked with ZoneId=3 which means Windows has
classified the file(s) as downloaded from the internet and potentially dangerous. Files with that classification
cannot be copied to Windows system folders.

Solution

In order to fix this issue please perform these steps:

1.) Log on to the machine that hosts the source of the SAP GUI installation or the installation of the
problematic product.
2.) Open a PowerShell and navigate to the folder that contains the installation source files.
3.) Run the following command: Get-ChildItem -Recurse | Unblock-File
4.) Check whether installations on the formerly problematic client machines can now be carried out es
expected.

Software Components

Software Component Release

BC-FES-GUI 7.40 - 7.40

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-02-22 2578664 Page 2/2
BC-FES-GUI 7.50 - 7.50

Other Components

Component Description

BC-FES-GUI Graphical User Interface

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