University of the East

2219 Recto Ave, Sampaloc, Manila, 1008 Metro Manila

A paper presentation presented to University of the East College of Art &

Sciences, Department of Hospitality & Tourism Management, as a partial

fulfillment in the subject Micro Perspective in Tourism & Hospitality

Presented to:

Dr. Margarita S. Jaldo

By

Jeremy Laquian
Wendell Cris N. Ong
Karl Raven Miranda
Ryan Christopher G. Pascual
Jhay Mark Ronquillo
 I. Introduction

The hospitality industry can probably be termed as one of pioneering commercial business of this

world. It is part of the larger business initiative- the tourism industry. This industry supplies a

different services ranging from travel arrangements, accommodation facilities, food & beverages

to leisure and recreation activities. The term “Hospitality” means the cheerful welcoming of

people, who may be known or may be strangers. It is the relationship between a guest and host.

The hospitality industry is a service industry. According to Swain & Mishra (2011) the

hospitality business is based on the culture of serving guests with warmth and care so that they

feel comfortable and secure. They have also stated that hospitality is the fundamental need for

travellers, pilgrims, wanderers, tourists etc. because it gives them a strong feel of being on their

home even they are away from their home. As stated by Mishra (2011) From the beginning,

hospitality has been an important element in enriching experiences of guests through its

consistent service quality. They further elaborate that it includes hotels, resorts, restaurants,

transportation, catering establishments, bed and breakfast outlets, casinos, clubs, lounges and

bars. As per British law, a hotel is a place where a bona fide traveller can get food and shelter,

provided he is able to pay for it, and is in a fit condition to be received. Here, the products being

sold are perishable and intangible. A hotel is thus a commercial establishment that provides

accommodation, meals and other services to the guests. Hotels range from economical or limited

service, to those providing world class services. Tewari (2009) stated that in general to be called

a hotel, an establishment must have a minimum of six guest rooms, at least three of which must

have attached private bathroom facilities. Hotels are also classified as per the star rating system,

ranging from one star to five star, with the number of facilities increasing with every star. This
system of classification is accepted throughout the world, and ratings of hotels in the various

countries are done by the government, independent rating agencies, or sometimes by the hotel

operators themselves. Restaurants are institutions that serve food and beverages to guests. These

range from economy style dining halls, to fast food outlets, to takeaways, to expensive fine

dining restaurants based on a particular theme. This industry is one of the largest and most

rapidly growing industries in the world, and is influenced by ups and downs in the economy.

Global occurrences, such as the terrorist attacks on the World Trade Centre in the United States

of America on 11th September 2001, bombing of a hotel in Bali, Indonesia on 12th October

2002, a tsunami in South and South-East Asia on 26th December 2004, terrorist attacks on the

Taj Mahal and Oberoi hotels in Mumbai, India on 26th November 2008, all of which saw a

massive loss of human life, have had a negative impact on the hospitality as well as tourism

industry. In Pune region, after the German Bakery bomb blast in 2010, for some time there was a

dip in the tourist arrivals. The hospitality industry generates a lot of employment all over the

world, directly as well as indirectly for example guides and escorts, suppliers and sellers of local

handicrafts. It also brings a lot of valuable foreign exchange, as people who travel to other

countries and spend money on accommodation, transport, shopping and sightseeing. The concept

of inns and lodging houses came into being to satisfy the needs of the travellers. The earliest

recorded inns were in 500 years B.C. They were the earliest form of hospitality service. Swain &

Mishra (2011) stated that the term “Inn” is derived from the word “malon” which means

signifying a resting place for the night. Such inns and lodging houses were known as taverns &

inns in Europe, ryokans in Japan, dharamshalas & sarais in India, cabarets and hostelries in

France, katalumas in Greece. They were created in the homes of the local people, who made

their living by providing accommodation and other services. Inns at first were usually managed
by families, or husband- wife teams who offered large halls to travellers to sleep, in the

beginning with many beds, like modern dormitories. They also had stable facilities for the

animal, for feeding, watering & to rest for the night. Simple homely fare was offered to the

visitors as refreshments, at an additional charge. Changing travel patterns resulted in upgrading

of facilities. However, there were no high standards of cleanliness or hygiene, as is evident in the

modern day hospitality industry. In early times, the lodging facilities in America were based on

European-style taverns. Later on, it was the American businessmen who caused a transformation

in the perception of hotels, due to their revolutionary concepts and strong marketing skills. The

73 room City Hotel opened its doors to the public in New York in 1794, and it was precursor to

today’s hotel industry. This was followed by the Exchange Coffee House in Boston, the second

City Hotel in Baltimore and the Mansion house in Philadelphia. The Tremont House in Boston

was launched as a luxury hotel with 170 rooms having modern conveniences and was the first to

offer running water, indoor plumbing and bathing facilities, as well as front office facilities like

reception and bell boys. Hotels started operating around city centres. The nineteenth century saw

the launch of more luxury properties like Grand Pacific, the Palmer House, The Sherman House

in Chicago and the 800 room The Palace in San Francisco. The 450 room Statler Hotel in

Buffalo, New York was the first business hotel, which commenced operations in the year 1908.

The hotel industry continued to flourish for the next few years, till the Great Depression hit

America in the 1930s, which saw a lot of owners being forced to sell their hotels in order to stay

afloat. In the 1940s again the industry started picking up. Travelling reduced after the Second

World War due to wide-spread destruction and economic melt-down, but slowly regained its

fascination among people in the 1950s. Road transport improved with the construction of

highways, leading to hotels on highways, called as motels. Tourists started visiting seashores,
mountains, hills, rivers and lakes, for pleasure and to spend vacations, which led to the creation

of resorts at these venues. Motels grew at a rapid rate in the next few decades and budget hotels

providing limited facilities at lesser rates came into existence. All these developed into

countrywide and international chains. In the 1970s, hotels started being built exclusively for

business people. They started presenting a larger number of facilities, as well as a greater variety

of cuisines to the discerning travellers. In the 1980s and the 1990s, this development continued

unhindered, with more and more properties opening up, offering a plethora of services. At a

certain point of time however, the events occurring in Middle East Asia i.e. the Gulf war

adversely impacted the hotel business. It was at this time that hoteliers started coming up with

innovative marketing strategies like tie-ups with airlines to have „frequent flier programmes‟ to

increase their business. Today there are various types of hotels; apart from resorts and motels.

Airport hotels are located near the airports. Business hotels are located near the commercial

center of cities. Heritage hotels are those that have been converted from erstwhile castles, palaces

and forts, built before 1950. Apartment hotels have suites with kitchen facilities, where the

guests can make their own food. Casino hotels are those that have gambling facilities on the

premises. Convention hotels have plenty of space to hold large gatherings and conferences.

Timeshare properties are those properties that sell ownership to an individual for a specific part

of the year.
 II. Policies/Rules

Hotel rules / House rules are management policy or agreements between the guest and the hotel.

Usually, these policies are mentioned on the guest registration card which is signed by the guest

at the time of check-in. Attached here in this chapter are the sample of Hotel Rules and

Regulations that the Guest need to follow in order for them to have a good and pleasant stay in

the said establishment.

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.

The following Hotel Policy/House Rules have been established based on industry standards,

management and operational procedures, and our personal experience of owning and operating

the All Seasons Inn & Suites since 2007. These Hotel Policy/House Rules are considered a part

of our reservation agreement with you. As our hotel guest, by reading and signing your hotel

registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and

conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote

our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings

between the All Seasons Inn & Suites and the guest. Our Hotel Policy/House Rules may change

from time to time, so please check back often.

100% SMOKE-FREE

All Seasons Inn & Suites has been 100% Smoke-Free since 2008. For safety and to assure that

our facility is not exposed to items or actions that create an odor which is unhealthy and
objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls,

and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape

pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars,

candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based

essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana,

or other objectionable odors. This policy is not intended to stop people from smoking, but to

regulate where they smoke and how it affects others. A Designated Smoking Area is provided

outside and away from the building. Marijuana is prohibited at all times.

CANDLE, INCENSE, ESSENTIAL OILS:

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and

activities will be treated as smoking, a fine accessed, and the guest may be evicted with no

refunds.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:

The safety of our guests, staff, and this facility is extremely important to us. Except for the

microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by

any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for

cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water
heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any

other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and

fireworks are not allowed anywhere on hotel property. A microwave is available 24 hours for all

registered guests to use in our breakfast area. Coffee is also available twenty-four (24) hours in

the breakfast area.

GUARANTEED RESERVATIONS:

All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and

older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge

your credit card at the time you make your reservations. Your credit card guarantees your

reservations. Please make sure to receive a reservation confirmation number when you make a

reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your

arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will

be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not

checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your

credit card and the balance of your reservations will be cancelled. All Seasons Inn & Suites is

not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME: 4:00 p.m.

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival

prior to 4 p.m. then Pre-Registration and payment may be required. Please contact Front Desk

staff directly to make reservations and complete a credit card authorization form prior to your

arrival (406) 547-8888.

CHECK-IN REQUIREMENTS:

Guests must be at least 18 years of age to check in at All Seasons Inn & Suites. In the interests

of security and to prevent fraud, guests are required to confirm their identity by providing their

valid government issued photo identification (State driver’s license, passport, etc.) at check-in.

A valid, signed, and pre-approved credit card in the name of the guest registration is also

required. It is your responsibility to fully understand the manner in which your bank processes

pre-authorizations and charges to your credit/debit card. Some banks hold pending

authorizations for up to 30 business days.

PRE-AUTHORIZATION AT CHECK-IN:

We have required pre-authorized of credit cards/debit cards at check-in since 2007. A pre-

authorization is a temporary hold of a specific amount of your available credit limit balance

placed on your credit/debit card for the full amount of your intended stay, plus tax. All

credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your

account, it is a hold on those funds. Once your actual charge is posted at check-out it can take

anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your

bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be
aware of how your bank handles all of your transactions, including pre-authorizations. We are

unable to remove pre-authorizations directly through our hotel.

GUEST REGISTRATION:

We require valid contact information from the guest making the reservations including first and

last name, address, phone number, and signature. The names of all guests occupying the room

must be registered (ARM 37.111.130). Information regarding your license plate/car description

is also gathered at check-in for security.

CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax

may apply for late checkout.

CHECK-OUT PROCEDURE:

Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin

cleaning your room as soon as possible. If you require a later check-out, please contact Front

Desk prior to the day of your departure and we will do our best to accommodate your request. A

charge may apply for late check-out.

EARLY DEPARTURE:

Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are

subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS:

We will make every effort to honor special requests such as a specific floor or room number,

adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special

requests are noted on reservations and we will do our best to accommodate. However, the

availability of these items cannot be guaranteed in advance.

MICROWAVE/REFRIGERATOR:

Except for the microwave and refrigerator units that the hotel provides, preparation of food in

guest rooms by any type of cooking appliances is prohibited. Not all rooms have a microwave

and refrigerator unit. These units are provided on a first-come, first-served basis. Use of the

breakfast area microwave is provided to all registered guests 24 hours a day. A limited number

of Styrofoam ice-chests are available for your use free of charge. We ask that you refrain from

microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may

be assessed. Most commercially prepared food intended for the microwave has not previously

caused a problem, so we suggest that option. Microwaving your fresh caught trout will be an

issue.

ADA/HANDICAPPED ROOMS
Two ADA compliant guest rooms are available and should be reserved in advanced; please

contact the hotel directly (406) 547-8888.

PAYMENT: All reservations and registration must be guaranteed with a valid major credit card.

We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card

agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be

signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card. All

guests are required to present a valid major credit card and government issued photo

identification even if guests are planning on paying in cash upon check-out. Checks and foreign

currency not accepted.

CHECKS AND CHECK CASHING:

We do not accept checks. We do not provide check cashing services.

DEBIT CARD/CREDIT CARD HOLDERS

Your credit card is not valid unless signed. We will refuse an unsigned card. Your Debit or

Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-

authorization will HOLD the funds until check-out, at which time the amount actually incurred

during your stay will be charged. If you change your method of payment at check-out or change

the length of your stay, your bank may not post the changes to your account immediately. All

Seasons Inn & Suites has no control over the policies of your bank and will not be held liable for
any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility

to fully understand the manner in which your bank processes pre-authorizations and charges to

your debit or credit card. Some banks hold pending authorizations for up to 30 days.

DEPOSITS AND GUARANTEES:

There is no deposit required to make an individual room reservation. However, a major credit

card is required at the time of booking to guarantee the room and secure the reservation period.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:

Generally, third party payment is not permitted. In the case of paying for a family member if

you will not be physically present at the hotel, we require prior completion and approval of a

Credit Card Authorization form including a copy of your driver’s license and the front and back

of your signed credit card. You will be responsible for any and all damages and loss. We

reserve the right to refuse reservation at any time for any reason.

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES:

Please contact All Seasons Inn and Suites reservations department at least 24 hours prior to

guest’s arrival to request a Credit Card Authorization form. We are open 24 hours, (406) 547-

8888. We must receive the information by fax (406) 547-2573 and process the approval for your

reservations prior to the guest’s arrival.

GIFT CERTIFICATES & PREPAID BOOKINGS:

Please contact the hotel directly to purchase or redeem gift certificates (406) 547-8888. Unless

the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card

Authorization form to be completed and faxed to the hotel (406) 547-2573. This form is

available by calling the hotel directly (406) 547-8888.

TAX EXEMPT GUESTS:

Guests with GSA payment cards will be taxed or exempt in accordance to their individual card

status. If tax exempt status cannot be verified at check-in you will be charged a lodging tax until

verification is made.

RATES:

All rates are quoted in United States currency, plus tax. Rates may increase without notice.

Rates as advertised on the All Seasons Inn & Suites website or any other website or promotional

material are subject to change at any time and may increase or decrease at the hotel’s discretion.

Rates are based on standard room (1-4 occupancy), king (1-2 occupancy), king handicapped (1-

2) occupancy, small suite (1-6 occupancy), large suite (1-6 occupancy) and extra-large suite (1-8

occupancy) and are subject to availability.

RIGHT TO REFUSE SERVICE: All Seasons Inn & Suites is privately owned and operated.

We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or
State laws. All Seasons Inn & Suites has a zero tolerance policy in which we will refuse to admit

or refuse service or accommodation in our hotel or may remove a person, without refund, who

refuses to abide by the reasonable standards and policies established by the State of Montana and

the owners for the operation and management of the hotel. All Seasons Inn & Suites will refuse

service or evict a guest: for refusal or failure to pay for accommodations, is under the influence

of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to

disturb the peace of other guests or is not in compliance with state liquor laws; acts in a

disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their

children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel:

an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic

substance, that is unlawful to possess and that may be dangerous to other persons; destroys,

damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to

exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards

or policies established by All Seasons Inn & Suites for the operation and management of our

hotel. MCA 70-6-511, 70-5-512,70-6-513, 70-6-514

QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact

Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices

must be kept at a respectful low level at all times. Doors should be opened and closed quietly.

No congregating or running in halls.

VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.

Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use
guest amenities including the hot tub, continental breakfast, or Wi-Fi. As a registered guest, you

are responsible for your visitor at all times.

CONTINENTAL BREAKFAST:

Our Continental Breakfast is free to registered guests only. Visitors may not join a registered

guest for a free breakfast. Visitors may pay $6.00 per person at the Front Desk. If you desire a

full hot breakfast, Front Desk staff is happy to provide you with a discount coupon to a local

restaurant.

CONNECTING ROOM POLICY:

Connecting rooms are subject to availability and can only be booked directly through the hotel.

Please call the hotel directly to discuss available configurations. Guests with a pet requesting a

connecting room will be assessed a pet fee for both rooms. The following connecting

combinations are available.

Upstairs- Connecting standard rooms (two queen beds in each room).

Downstairs-King Handicapped room to a standard room (two queen beds).

DISCOUNTS:

We do not offer discounted room rates for participation or employment in organizations such as

AAA, AARP, government employees, etc.

CANCELLATION:

All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or

schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to

your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are

cancelled less than 48 hours before the arrival date, your credit card may be charged the full

room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes

will be charged. If you cancel any reservation, you must obtain and save the cancellation

number for your records.

NO SHOW CHARGES:

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card

will result in a No-Show fee being charged to your credit card. You will only be charged the

first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be

cancelled.

GROUP RESERVATIONS:
Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date.

Reservations cancelled after that date may be charged one (1) full room charge plus tax for each

room reserved and the balance of their reservations cancelled.

HOUSE RULES: Groups, School groups, sports/ski teams, weddings, special events, etc.

Please contact hotel directly for current House Rules (406) 547-8888. Schools, sport/ski teams

are directed to also review their specific school or sport organization Code of Conduct.

DO-NOT DISTURB AND ACCESS TO ROOMS:

To provide all of our guests with an exceptionally clean and safe hotel experience, we provide

daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a

twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to

enter the room at subsequent times to clean the room, check for safety, and verify the condition

of the room. Management reserves the right to enter a room with a known status of “IN” for

reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its

furnishings, and mechanical equipment are intact, or to address or prevent a violation of our

Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the

right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel

Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel

property and rooms of evicted guests.

CHILDREN: Well behaved children of all ages are welcomed. Children aged 12 and under

stay for free when sharing a room with one or more paying adult(s), using existing bedding. As

the parents, guardians, or chaperones of children you are personally and legally responsible for

and must supervise them at all times MCA 70.6.514. For safety reasons, please do not leave

children unattended in guest rooms or allow them to roam the hotel property unsupervised.

Children under the age of 13 are not allowed in the hot tub area without being accompanied and

supervised by their parent/guardian/chaperone.

ADDITIONAL BEDDING:

A limited number of rollaway beds and baby cribs are available upon request. Availability is on

a first-come, first-served basis for a King room or Suite only. The charge is $5.00 each, plus tax

per night. Maximum capacity of baby crib or rollaway is one (1) per room. Rollaway beds are

not allowed in a Standard Queen room. For safety, pillows are not provided for cribs.

MAXIMUM OCCUPANCY:

Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room

maximum occupancy is 4, King or King Handicapped maximum occupancy is 2, Small Suite

maximum occupancy is 6, Large Suite maximum occupancy is 6, and Extra-Large Suite

maximum occupancy is 8. If you exceed the maximum number of guests allowed, you will be

asked to rent another guestroom for proper accommodations or vacate the hotel.
ROOM KEYS:

Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18

at any time. I.D. is required if you have lost your key and require a duplicate. Please return

room keys to Front Desk at Check-out.

HOUSEKEEPING/ROOM INSPECTION:

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as

early as 6 a.m. during hunting season. This is a 100 % NON-SMOKING hotel, including

medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on

each room and linen. Rooms are rented to guests in appropriate condition without any prohibited

odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from

prohibited items. If our investigation concludes that you have smoked in your room, cooked, or

brought a prohibited item into our facility, you will be fined, and evicted without any refund.

LINEN CHANGING:

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed

on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is

unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will

be happy to change your bed linens and make your beds each day if all personal items are

removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:

All Seasons Inn & Suites assumes no liability for lost, misplaced, stolen, or damaged valuables

or belongings. If you discover that you have left behind something of value to you, please call us

immediately (406) 547-8888 and we will try to assist you in locating your lost item.

FOUND ITEMS:

All Seasons Inn & Suites is not responsible for any item left behind by a guest. However, any

item, with the exception of perishable items, left behind by our guests and found after departure

by Housekeeping will be collected, logged in, and kept in a secure location for collection by the

owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years.

Reasonable effort will be made to notify the guest that an item has found. Perishable items,

underwear, and miscellaneous toiletries are discarded.

RETURN:

We would be happy to return your lost item(s) to you by United States Postal Service. Sorry, no

UPS or FED EX deliveries. Your credit card will be charged packaging and postage, plus a

$10.00 handling fee. A separate receipt will be mailed to you. All Seasons Inn & Suites is not

responsible for any item lost or misdirected during shipment by the United States Postal Service.

Please contact the USPS Customer Service Department at 1-800-275-8777.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days

while we attempt to contact the guest. If guest contact information is incorrect or cell phone

mailbox is full and we are unable to contact the guest during the fourteen (14) day holding

period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of

accordingly by All Seasons Inn & Suites.

HOT TUB:

For safety, our Hot Tub area has a camera. Our large hot tub is available for registered guest

only. Visitors are not permitted in the hot tub or hot tub area. The hot tub is located on the

ground floor and is open from 10:00 a.m. to 10:00 p.m. The hot tub temperature is 104 degrees.

For the safety of our guests and staff the hot tub is closed if the outside temperature drops below

32 degrees. Adult supervision is required for all children under the age of 13. No children under

the age of five or pregnant women permitted. No life guard on duty. No dogs, food, drinks, or

smoking is allowed in the Hot Tub area. Please refer to the posted rules at the Hot Tub for more

use guidelines and rules-those guidelines and rules are considered a part of our Hotel

Policy/House Rules

ALCOHOL POLICY:

Registered guests of legal age who choose to bring their own alcoholic beverages must consume

those in their room. Alcohol is not allowed in public areas such as the lobby, hot tub, halls, etc.

Alcohol consumed during special events served by a licensed caterer with permit to serve/sale

alcohol is restricted to those 21 years old or older (valid photo identification required) and can
only be consumed at that event venue. MCA 70-6-513, MCA 27-1-710, MCA 16-3-105, MCA

16-4-204.

FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us. Our Firearms and

Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and

pertains to the presence of firearms and weapons on hotel premises. All Seasons Inn & Suites

recognize that guests and vendors may legally possess firearms or weapons for a variety of

legitimate purposes. This policy has been developed to create a safe environment by providing

appropriate guidance over the custody of firearms and weapons on our premises. All Seasons

Inn & Suites is private property. Guests, who are lawfully permitted to possess a firearm or

weapon, may bring such onto our hotel premises for storage purposes only, with the

understanding that they are personally responsible for following:

Guests must abide by all Federal, State, and local laws.

Firearm and weapons must be appropriately registered.

Firearms must be unloaded

No cleaning of firearms is permitted on hotel premises.

Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm

container or a soft gun case provided by the guest at all times and clearly labeled with their name

and contact information.

No firearms or weapons in the breakfast area.

Damages caused by arrowheads will be charged accordingly, please be careful.

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are

subject to trespass and may be subject to further legal action. Exempted from this policy are law

enforcement officers and designated military personnel who are on-duty and required to carry

firearms in the performance of their duties. No exemption to this policy is allowed for private

persons, even those licensed and permitted to carry a firearm openly or concealed under local,

state, or federal law, are exempt from this policy. It is our policy to promptly turn over any

firearms left on the property to the Meagher County Sheriff's Office if we are unable to contact

the owner. Questions concerning these policies or its implementation may be addressed to the

hotel owners directly (406) 547-8888. MCA 70-24-110

BICYCLES/HOVER BOARDS/ROLLER BLADES:

Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on

available space, Front Desk staff will be happy to secure these items in our mechanical room.

We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

IN CASE OF EMERGENCY OR FIRE:

Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency

exits can be found on the back of your room door and in the Guest Information Notebook located

in each guest room.

FIRE SAFETY POLICY:

The hotel is fully equipped with smoke detectors, fire safety information in Guest Room

Notebook, and emergency evacuation plans on the door of each guest room. Please review this

important information.

NO IN-ROOM PARTY:

All Seasons Inn & Suites enforces a No In-Room Party Policy to ensure we can protect the hotel

and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or

tolerated on these premises. In the event of a disturbance, one polite request (warning) will be

given to reduce the noise. If our request is not followed, the guest will be asked to leave the

hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered

visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest

Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to

vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
FREE WIFI ACCESS:

Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to

change without notice. Wi-Fi signals are subject to change without notice depending on the

room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless

signals. All Seasons Inn & Suites assumes no liability for guest use.

ENFORCEMENT:

All staff is trained and required to respond to potential violations of our Hotel Policy/House

Rules. Guests who refuse to abide by the reasonable standards and policies established by All

Seasons Inn & Suites for safety of all guests, staff, owners, property, and the operation and

management of the hotel will be evicted, with no refund (MCA 70-6-511). In addition to the

room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our

Hotel Policy/House Rules.

TERMS & CONDITIONS:

All Seasons Inn & Suites makes its best efforts to ensure that all the information that appears on

its website is accurate. However, no warranty, expressed or implied, is given that the

information provided on this website is error free. All Seasons Inn & Suites does not accept

liability for any errors and/or omissions, and reserves the right to change the information

published at any time and without notice.

LINKS:

The links provided on the All Seasons Inn & Suites website are for the convenience of site

visitors and are provided in good faith. All Seasons Inn & Suites does not accept liability for the

contents or links provided on such websites, nor does it accept liability for any indirect or

consequential loss arising out of the use or connected with its website.

ILLNESS AND EPIDEMICS:

All Seasons Inn & Suites reserves the right to refuse accommodations to a guest arriving with a

contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk

staff. In the case of serious sickness, you may be requested to receive appropriate health care

from a nearby healthcare facility. During epidemics we are entitled to employ precautionary

measures within our judgment or as required by local authorities. We may charge you a room

cleaning fee as we deem appropriate under the circumstances.

INFESTATION:

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation

into your room or onto our hotel premises, we may charge you for any and all costs and

expenses, including immediate or urgent response requirements and loss of room revenue, that

we deem necessary to address the infestation.

PARKING AT OWN RISK:

All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is

free. All vehicles are parked at the risk of the owner. All Seasons Inn and Suites shall not

assume liability or responsibility for any vehicle, occupants, or contents while operated or parked

on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed

without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at

the owner’s expense. No vehicle repairs on hotel premises.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or

reckless act) to the room (s), hotel’s premises or property caused by you or any person in your

party whether or not staying at the hotel during your stay. All Seasons Inn & Suites reserves the

right to retain your credit card and/or debit card details as presented at registration and charge or

debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to

compensate or make good the cost or expenses incurred or suffered by All Seasons Inn & Suites

as a result of the aforesaid. Should this damage come to light after the guest has departed, we

reserve the right and you hereby authorize us to charge your credit or debit card for any damage

incurred to your room or the Hotel property during your stay, including and without limitation

for all property damage, missing or damaged items, smoking fee, cleaning fee, guest

compensation, etc. We will make every effort to rectify any damage internally prior to

contracting specialist to make the repairs, and therefore will make every effort to keep any costs

that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be

subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the

removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new

replacement value plus any shipping and handling charges. Any damage to hotel property,

whether accidental or willful, is the responsibility of the registered guest for each particular

room. Any costs associated with repairs and/or replacement will be charged to the credit card of

the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets

resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the

special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING

EQUIPMENT:

All Seasons Inn & Suites reserve the right to take action against any guest or visitor found to

have tampered or interfered with any detection equipment throughout the hotel, including

detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or
visitors found to have tampered with any fire detection or fire-fighting equipment will be

charged with any costs incurred by the hotel due to their actions and will be evicted from the

hotel. Depending on the severity of the guest actions, law enforcement may become involved at

the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been

tampered with come to light after the guest has departed, we reserve the right and you hereby

authorize us to charge your credit or debit card for any damage incurred to your room or the

Hotel property during your stay, including and without limitation for all property damage,

missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:

All Seasons Inn & Suites reserves the right to amend, modify, change, cancel, vary or add to

these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website

at any time without prior notice. Please check our website regularly for updates to Hotel

Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your

departure is considered a part of your reservations agreement with us. A copy of these Hotel

Policy/House Rules is located on our website, in the Guest Room Notebook, and available from

Front Desk staff upon request.

BUSINESS CENTER: Photocopies and faxes are provided for a fee. The Business Center

computer is provided for the registered guest(s) to check their email, print airline tickets, etc. like

activities. Children are not allowed on the computer, nor is it intended for gaming, movies, etc.
III. Advantages & Disadvantages

According to UK Essays 2016, hospitality industry covers a huge range of organizations

which have lots of categories of fields. Those fields in the hospitality industry are travel &

tourism, restaurant, and recreation. Besides that, there are advantages as well as

disadvantages in every businesses and people. Although hospitality industry is a very wide

scope industry but it mainly focuses on the two largest establishments throughout the world.

Lodging as known as accommodation is a place that allows someone to lives or stay

temporarily. The people who need the lodging for sleep, rest, safety, shelter from cold

temperature or rain, storage of luggage and access to common household functions.

Commonly the lodging establishment consists of recreation, food service, entertainment and

personal services to the travelers. Then, lodging is done in a hotel, hostel, resort, chalet, and

motel. Other than that, the goal of all businesses is to link or match supply with the demand
like hotels want to sell room and other kinds of services to guest who provides their demand.

Supply which is the product and services is a holistic concept and it consists of tangibles and

intangibles. Examples of tangibles are hotel type and physical amenities while intangibles are

the personal services that provided by the lodging staff. Demand which is the customer wants

and needs is always changing and varied. Hotel can be categorized by price, service levels,

guests or market segment served, and location.

Advantages of Lodging

Nowadays, people usually stay in other city or town and away from their home for some

certain period of time. Lodging is the only place for them to stay during that time. Besides

that, the advantages of lodging are that the guest can put away their stress on doing

housework such as cleaning and laundry because in the lodging, those services are provided.

Other than that, leisure places such as gymnastic room or swimming pool is another

attraction for the consumer to make their choice staying in a hotel. In additional, lodging in

hospitality industry on the economics angle is the ability to provide products or services of

superior quality and reasonable price. Besides that, the company can provide a lower cost

which can provide a lower price for the customer than the competition offers. Convenience is
another key advantage of staying in a hotel. They are almost always conveniently located

near to major transport links such as motorways, train stations and airports. The majority also

include bars and restaurants, so you don’t need to worry about catering while you’re away.

Therefore, the hotel must always update their guest about the latest promotions and also the

event organized from other competitors.

Furthermore, localization is the advantages of the lodging in the hospitality industry. In

localization part, hotel can be divided in two types which is the conference hotel and hotel

that nearby the vocational locations. Conference hotel is mainly targeted on businessman and

it is located in the city or a conference area of the certain country. Then, the hotel which is

nearby the vocational locations is hotel which is located near beautiful such as beach resort.

Besides that, these hotels also located in a tourism area and mainly targeted on family. This

kind of hotel is very free during the peak working hour but will be very peak during the

holiday period.

Moreover, the environment is another factor of advantages in lodging. The strategic location

of the hotel that can allow the guests to view nice and beautiful scenery. The guest can have a

memorable view and release tension by just looking out from their room. Other than the

lodging, customer also concern about the quality of entertainment such as pub, snooker

center, golf field, casino and theme park. For guest who wanted to release stress and seeking

for entertainment, this is the best attraction to them.

Disadvantages of Lodging
In large hotels, there are a large numbers of rooms, facilities and wide choices of dining to be

chosen. All these are the advantages of lodging but it also the disadvantages of lodging. In

large hotels, a long queued line at the reception area is the common things in most of the

large lodging. The main reason that causes this problem is the failure of the management. As

a future hotelier, we must have a further planning in handling critical situation because we

can’t ensure that the guest will check out on time and won’t causes the next guest to wait a

period of time before they can check into their room.

Furthermore, the most common problem that will be happened in large hotels is lack staffs in

working. This problem can cause the guest to get angry while waiting to be served. Besides

that, the insufficient of the staff may also cause another staff to suffer. This problem can

cause a big problem and complains from a guest as they waiting something from the staff

while the staff is busy handling another guest.

IV. Content

With the evolution of lodging industry and proliferation around the world. It is impossible to

categorize them under or term. Here’s a list of hotels usually used in tourism and hospitality

circuit, with a specific purpose and clientele.

Types of Lodging:

Airport Hotel:

 Located near the airport

 Cater mostly to transient airline passengers who may be catching another flight to

complete their journey.

 Airlines provide hotel facilities to those passengers with cancelled or delayed flights.
Casino Hotel:

 Serve only one purpose- to serve guest who wants to gamble.

 Most rooms are large and fitted with queen size beds with bathrooms, having separate

bathing, shower and toilet area.

Downtown Hotel:

 Located at the center of the city in busy commercial and shopping district.

 Cater to guest on short visit to a maximum of one week stay. Naturally these hotel will

also boast of leading restaurants, bars and night clubs.

Motels:

 Located along highways and road junctions.

 It is a lodging facilities with 15-100 rooms for the auto mobile traveler.

Resort Hotel:

 It is a full service lodging facility, intended primarily for vacationers and usually located

in places frequented for relaxation or recreation, such as beaches, seashores, historic

areas, ski parks, spas.

 The difference to a ‘simple’ hotel lies in the range of services and amenities offered. A

Resort Hotel typically includes entertainment and recreational activities.

 We can say that a Resort is a self-contained establishment, providing for most of a

vacationer's needs while remaining on the premises (lodging, food, drink, sports,

entertainment, shopping, etc.).

Hotel Classification
Hotels may be classified by the number of rooms. The size of hotels directly influence the size of

the House keeping brigade.

25 rooms and less ---------------- Small

26-100 rooms _-------------------- Medium

101-300 rooms ------------------- Large

301- 1000 rooms ---------------- Very large

Above 1000 rooms -------------- Mega

Revenue Division / Departments

A Hotel has two major revenue producing divisions:

1. Accommodation: Is responsible for the sales of rooms, driven front office department

supported by department such as House-keeping, Laundry, Telecommunication, Health Club

and Engineering, who make rooms saleable.

The Hotel Organization

Accommodations:

Front Office: The heart of the hotel that makes room reservation, provides them with

information during their stay.

Basic functions of the front office:

To sell rooms

Reserve rooms for the guest before their arrival

To register guest into the hotel (reservation)

To assign rooms (reception)

To coordinate with other services (Guest relations desk)

To control guest room keys

To provide in-house and external information to guest (Telecommunication)

To maintain accurate room status information

To maintain guest accounts and settle their bills. (Front office cashier)

Uniformed services: (Collective term for lobby service)

Lobby manager:

- Coordinates all guest services from a Central point.

Concierge:

- Provides personalized service and information in large hotels to the guest, during

their stay and also offer mail and messaging. Services.

Bell Desk

- Coordinates the movement of guest baggage, responsible for distribution of daily

newspaper to the occupied guest rooms, executive offices, business centers and the

coffee shop.
Doorman

- Is a person who welcomes guest at the hotel portal, helps in off-loading And loading

guest luggage, if required.

Valet

- Is responsible to provide car parking services, his challenge is to keep a track of the

car keys and return them to the rightful owner.

House Keeping:

- Is responsible for the cleanliness, maintenance and the aesthetic standard of hotel.

Different section of housekeeping are:

A. Housekeeping Desk: Which passes information to housekeeping staff working at various

parts of the hotel.

B. Linen and Uniform room: coordinates with the laundry for the supply of clean and linen and

uniforms.

C. Horticulture: tend all landscape, gardens and nurseries.

D. Flower shop: where flowers are produced and prepared for decorating in rooms, lobbies or

buffet tables and sold to customers.

E. Lost and Found section: to deposit misplaced guest belongings.

F. Guest room cleaning: brigade who clean and maintain all guest-rooms for sale.

G. Public area: brigade who are responsible for the cleaning of the front office, lobby,

restaurants and other areas.

Laundry:
This is a critical department that launders the volume of bed linen, restaurant linen staff uniform

Guest garments.

Engineer:

This department is responsible for the supply of air conditioning (or heating), lighting,

mechanical, electrical, carpentry, electronic and civil works of the hotel.

Health Club and Recreation

This department is considered a minor revenue department but with a huge impact on a guest

p0rofile that is getting increasingly health and physical-fitness conscious.

Provide tennis court and squash courts.

2. Food and Beverage:

Is responsible for the sales of food and beverage, through food outlets like restaurants, room

service, bars and banquets , supported by kitchen and stewarding departments

Restaurant:

- Is a commercial establishment committed to the sale of food and beverages.

Room services:

- A food service operation, it provides food and beverage to guest rooms.

Bars:

- Dispenses wines, liquor, spirits, juices , aerated water , cigars and cigarettes.

Banquets:
 - Is a major venue area with food and beverage, They cater to various occasions in

dedicated function rooms within the hotel premises as well as outdoor sites away

from the hotel.

Kitchens:

- The place where food is prepared.

V. Problems & Issues

Hospitality Industry particularly the lodging sector have a huge impact on the over-all

economic aspect of a country. Here is the attached list of the common problems that the

guest encounter whenever they check-in to a lodging establishment.

High competition:

Hotel industry is a ever blooming business. Travel and tourism keeps on growing every

year. Travelers always look for the perfect accommodation. Due to very high demand in

accommodation, the competition is also high in this business. In the crowded travel spots,

you can see hotels at each and every locality. High competition is a major challenge in

this sector. To reap the high profits, new or existing competitors could significantly

reduce rates or provide greater conveniences, services or amenities, or significantly

expand, improve or introduce new facilities in the markets.

Improper marketing effort:

As the technology is improving day by day, there are lots of options available for the

hotels in capturing their market space online. But according to a recent survey in the year

2016, almost 70% of the hotels across the world still follow the old marketing practices.

Due to poor marketing efforts, sales and brand recognition gets affected to high extent.

Energy management difficulties:

Investing in renewable & eco-friendly resources can help in improving your hotel's

overall profit margin. Tourists prefer to accommodate themselves at an environmental-

friendly hotel room rather than ordinary hotel room. With rising electricity prices and

increasing pressure to cut carbon emissions, saving energy is the no.1 on hotelier’s

priority list. There are two solutions for effective energy management. One is voltage

optimization, which works to reduce the incoming power to premises for reducing the

energy consumption and protect electrical equipment. The other is energy management

systems, which switch on and off appliances depending on the occupancy of a room.

Poor customer satisfaction:

With the lack of food resources and staffs, most of the hotels provide low-quality foods to

their customers. Once you get a bad recognition in your area / locality / city, it is very

difficult to regain the good position. From a hotelier's point of view, customer satisfaction

is nothing but providing the good quality foods, amenities, customer support, etc.
Lack of productive chefs and managers:

Finding the right cooks, labors and managers may be a difficult task, especially if you are

small hotel owner. Usually, five star hotels (luxurious accommodation providers) recruit

professional cooks at high cost. Hence it is a hectic job for the low-budget hotels to find

the right persons.

High service rates:

Whether you provide a high-quality or low-quality service, make sure it is affordable to

the end users. High service rates can divert the visitors to your competitors. Provide

lodging rooms at reasonable rates. Service rate should match with the facilities of your

hotel. Avoid taking commissions, high tax charges, etc...

Cleanliness issues:

Make sure the lodging rooms have clean, odor-free, eco-friendly and spacious conditions.

This would help to drive more visitors to your hotel. As hospitality businesses usually

operate around the clock and slow periods in which staff can conduct some minor

cleaning are never guaranteed; many companies choose to hire a professional cleaning

service. This is the best way to ensure that all the requirements are met and it doesn’t

mean you have to take valuable time out of your day to enforce the fact that everything is

completed.

No proper transportation facility:

Hotels should be ready to provide transportation facility 24x7 from all the major pick-up

points of a city or town. Even a small cab / van from the major spots (airports, tourist

destinations, etc) can make a huge improvement in your hotel business management.

Transport facility is a must for hotels situated in the remote locations.

Security challenges:

This is one of the major problems in hotel industry. Different types of security challenges

are,

1. General theft and other crime

2. Public violence

3. Terrorism

4. Armed robbery

5. Credit card fraud

6. Cybercrime issues

7. Identity theft

8. Sexual abuse on women

9. Racial discrimination

10. Risk of food poisoning

Lack of refreshing events and entertainment:

Most of the tourists who stay in a hotel room expect refreshing events & entertainment

programs for getting relaxation from the stressful conditions. Conduct events &
entertainment shows on a regular basis to attract more audience to your business. Go a

mile extra to improve the re-visit rate of your hotel.

VI. Recommendation

Attached here is our recommendations/solutions to every problems of a lodging

establishment.

“High competition”

For this problem we therefore recommend that the management of a certain

accommodation/ lodging establishment should finalize a certain marketing strategy and

formulate a better plan in order for them to succeed in the high competition between the

hotel establishments in a peak and holiday season.

“Improper marketing effort”

Due to the improper and inappropriate marketing strategy of a management of a lodging

establishment they didn’t meet their target sales every year. So as a future hotelier’s we

therefore recommend that the management of a certain lodging establishment should

maximize and improve their strengths and to work on and formulate a better plan and

solution in resolving their weaknesses.

“Energy management difficulties”

There are two solutions for effective energy management. One is voltage optimization,

which works to reduce the incoming power to premises for reducing the energy

consumption and protect electrical equipment. The other is energy management systems,

which switch on and off appliances depending on the occupancy of a room.

“Poor customer satisfaction”

This is a very common problem in every aspect of hospitality industry because we offer

services and sometimes the guest is not satisfied in the services of the hotelier’s. So our

solution with this is that as a future hotelier’s our main goal and main mission is to meet

the satisfaction of every guest that visit the establishment, So the management should

give a certain incentive in a form of money or travel in order to boost the morale of the

hoteliers in providing quality services to every guest.

“No proper transportation facility”

So our solution with this problem is that the management should plan a certain way in

order to solve this transportation facility problem . One of the major aspect in the

satisfaction of the guest is the Complete, Clean and excellent facilities.

“Lack of productive chefs and managers”

Our solution to this problem is that the management should have a MOA (Memorandum

of Agreement) In a certain university to accept OJT Students, In that way They can train

this students and absorb it after their OJT in order for them to have a complete number of

Productive Chef’. They should also give this fresh graduate an excellent service salary in

order for them to boost their moral in providing quality and delicious food to every

guests.

“High service rates”

Make sure that the establishment doesn’t have any hidden charges in the overall bill of

the guest because it can also affect the image of the establishment to the people. Provide

lodging rooms at reasonable rates. Service rate should match with the facilities of your

hotel. Avoid taking commissions, high tax and charges.

“Cleanliness issues”

This would help to drive more visitors to your hotel. As hospitality businesses usually

operate around the clock and slow periods in which staff can conduct some minor

cleaning are never guaranteed; many companies choose to hire a professional cleaning
service. This is the best way to ensure that all the requirements are met and it doesn’t

mean you have to take valuable time out of your day to enforce the fact that everything is

completed.

“Security challenges”

The best way to solve this problem is to hire professional guards that would help to

maintain peace and order in the establishment and would keep every guest safe inside the

lodging establishment. Installing CCTV’s will probably have a big help in the security of

a lodging establishment.

“Lack of refreshing events and entertainment”

Conduct events & entertainment shows on a regular basis to attract more audience to your

business. Go a mile extra to improve the re-visit rate of your hotel

VII. Conclusion

As the conclusion, we have learnt about the meaning of hospitality and the stages of

hospitality industry development from traditional to advanced stage and learnt that

hospitality management means how to cater for people in a friendly and cheerful manner

to enable the guest appreciate in services. Besides that, we have learnt about the meaning

and the importance of housekeeping Department in hotel, motel and different lodging
establishments we also learnt the different kinds of accommodation based on number of

rooms, type of clientele, and facilities offer. We have learn about the interdepartmental

co-operations among various departments of the hotel and the importance of hotel

industry in our society. Furthermore, we also learnt the different problems and issues of a

lodging establishment and as a future hotelier’s we are able to give our own

recommendations and solutions in order to solve this problems. Lastly we have learnt and

understood the different rules and regulations of a lodging establishment, and how every

guest needs to obey this rules in order for them to have a peaceful stay in the

establishment.

Airport Hotel
Casino Hotel

Downtown Hotel
Motel

Resort Hotel
Hotel Lobby/Concierge
Room Facilities
Hotel Amenities
Pool

Parking Space
Fitness Center

Bar
Lounge

Communal working spaces

Wellness Spa

Hands on classes offered by some hotel

Yoga
Cooking

Art Classes