SAP SOLUTION MANAGER

STARTER PACK
INFORMATION SHEET

WHY THIS SERVICE?

The SAP Solution Manager Starter Pack is applicable when you need direct assistance with the basic
configuration and use of the SAP Solution Manager. The SAP Solution Manager Starter Pack provides
skilled SAP resources to work with key members of your staff to configure the SAP Solution Manager
system. Key knowledge is shared and basic workshops are conducted to help broaden the use and
understanding of the SAP Solution Manger functions.
The SAP Solution Manager Starter Pack gets the SAP Solution Manager up and running as quickly as
possible, saving you valuable time and money.

For root cause analysis in distributed heterogeneous customer environments, SAP Solution Manager
is required and needs to be configured. For further information regarding End-to-End Root Cause
Analysis, refer to Quick Link http://service.sap.com/diagnostics.

SAP SOLUTION MANAGER STARTER PACK

THE VALUE FOR YOU
This service allows you to take advantage of the many functions in SAP Solution Manager
immediately. It is applicable when you need direct assistance with the implementation of EHP1 and
basic configuration and use of the SAP Solution Manager. The SAP Solution Manager Starter Pack
delivers the following services:
Implementation of the latest Support Packages in SAP Solution Manager
Basic Configuration of SAP Solution Manager
o Set up with help of new transaction SOLMAN_SETUP
o Set up users with pre-defined roles and authorizations
o Define and connect managed systems to SAP Solution Manager (for example, ECC,
Portal, XI, BI, CRM, and so on); create Solution Landscapes; connect SAP Solution
Manager to System Landscape Directory (if it exists);
Test messaging from managed systems to the SAP Solution Manager
o Set up remote connection to SAP
o Set up Maintenance Optimizer
Configuration of Collaboration
o Set up Service Desk
o Set up Issue management: Issues, Top Issues, Expertise on Demand (EoD)
o Set up end-to-end collaboration (next generation collaboration between customer and
SAP)
o Set up Netviewer (SAP’s application sharing standard)
Configuration of Root Cause Analysis
o Installation of Wily Introscope
o Installation of the diagnostics agent on the managed systems
Note: A restart of managed systems based on Web AS Java and .net Application
Server is required to set the diagnostics agent instrumentation live
o Running the Managed System Configuration to configure the Root Cause Analysis
scenario in the central SAP Solution Manager system (includes setup of BI in central
SAP Solution Manager system)
 o Running the Managed System Configuration to connect the diagnostics agent on the
managed systems to the central SAP Solution Manager system
o If necessary, migration of Diagnostics database when upgrading to SAP Solution
Manager 7.0
Setup of EarlyWatch Alert (including Java based software components)
Final test of the configured functionalities in SAP Solution Manager
Presentation of collaboration functionality
Presentation of Root Cause Analysis functionality and its knowledge transfer concept
Knowledge transfer to the administrators of SAP Solution Manager on how to run and maintain
SAP Solution Manager (for example, creating new systems and connecting them to SAP Solution
Manager)

Note: End-user training for End-to-End Root Cause Analysis is delivered through classroom training
(course name E2E100 = End-to-End Root Cause Analysis) and subsequent training on the job (expert
knowledge transfer to application management and system administration)

When to Use
The SAP Solution Manager Starter Pack can assist you, if one or more of the following criteria apply to
you:
You want help to install and configure the SAP Solution Manager on your production landscape
You want to configure the SAP Solution Manager correctly and be ready for service delivery and
collaboration with SAP
You want to enable SAP Support for safe remote login to your solution including Java based
components
You want to perform End-to-End Root Cause Analysis to isolate a problematic component in a
distributed heterogeneous environment

DELIVERY IN DETAIL
The SAP Solution Manager Starter Pack is delivered on-site or remotely by SAP consultants or
certified partners. SAP charges 5 consulting days (for complex cases up to 10 consulting days) to the
customer in total for preparation, installation pre-check, on-site or remote delivery resources, back-
office resources, report compilation and follow-up on customer action items that could not be
completed.

Preparation (half a day)

You are contacted by an SAP Support Consultant to gather data about your SAP solution and discuss
your expectations. Within this preparation session, the exact scope of the delivery is aligned with you,
as well as a preliminary time line for the next steps. You will get a list of the required software versions
that need to be implemented to enable you to start the configuration.

Installation pre-check (half a day)

After you confirm that you have implemented the required software versions of SAP Solution Manager,
plug-ins and add-ons to SAP Solution Manager and, if required, also on the managed system, the
delivery team will remotely check that the installation is ready to be configured and all necessary
information to carry out the configuration is available.

Implementation Phase (three and a half days)

The Implementation Phase has a normal duration of five days for up to three managed systems.
Consultants work together with your system administrators to setup and test the SAP Solution

2
Manager (basic configuration, end-to-end collaboration, end-to-end root cause analysis). The
beginning and the end of the service is designated by a joint meeting of everyone involved: the kick-off
meeting and wrap-up meeting. Each meeting has an approximate duration of one to two hours. In the
wrap-up meeting, the open action items for the customer and, if they exist, for SAP, are aligned and
the follow up through SAP is discussed.

SAP usually delivers this part of the Solution Manager Starter Pack with one consultant. To make the
delivery as efficient as possible, an additional consultant, working remotely on the system, will be
scheduled by SAP. Both delivery resources have access to the global SAP back-office.

Follow up
After the Implementation Phase, either the customer or SAP might have open action items to
complete. A typical action item on the customer side is the restart of the productive managed system,
which might (even if thoroughly planned), not be possible during the service delivery. In this case, an
SAP consultant will complete and test the configuration of SAP Solution Manager remotely, after the
restart has happened.

PREREQUISITES
The prerequisites for the SAP Solution Manager Starter Pack are grouped as follows:
The SAP Solution Manager 7.0 must be installed on a dual stack (Web AS ABAP and Web AS
Java), both on Unicode.
The SAP Solution Manager system and all relevant managed systems in your system landscape
must be prepared according to note 1010428.
The technical connectivity, down to network level, between SAP Solution Manager and the
managed systems must be ensured (this includes that the required ports on SAP Solution
Manager and the managed systems are opened by the customer network group)
All information required for the configuration (such as, admin users and passwords) are available
to carry out the configuration.
Front ends to SAP Solution Manager must be equipped with Internet Explorer and the latest
applicable SAP GUI Release
A remote connection (SAPGUI, Http connect) to SAP exists
Internet access and telephone is available from the project room
A project room is available that would serve as the hub for the technical implementation activities,
and as a meeting point for all members. Training is facilitated more efficiently if they take place in a
separate classroom environment

Project Team
The involvement of the customer’s key staff members during the Implementation Phase is critical for
the success of the engagement. Your key staff members work with the SAP experts to learn the main
elements of the installation process, along with understanding the value of the functionalities of SAP
Solution Manager. The knowledge gained during the customizing and testing phases is also reinforced
on the final day of training.

Note: End-user training for End-to-End Root Cause Analysis is delivered through classroom training
(course name E2E100 = End-to-End Root Cause Analysis core competence) and subsequent training
on the job (expert knowledge transfer to application management and system administration). Both
are NOT part of the Solution Manager Starter Pack, but happen subsequent to the SAP Solution
Manager Starter Pack.

3
Sample Agenda
For more information on the SAP Solution Manager Starter Pack, refer to the sample agenda.

ACTIVITIES AUDIENCE DURATION

Kick-off meeting Project lead 1 hour

Technical team leaders and
technical team members
people involved in this project

Configure and Test SAP Project Team 25 hours

Solution Manager
(Collaboration, Root Cause
Analysis)

Presentation of Collaboration Project Team, Application Management 2 hours

team, Administrator of SAP Solution
Manager

Presentation of Root Cause Project Team, Application Management 3 hours

Analysis team, Administrator of SAP Solution
Manager

Customer Training for Project Team, Administrator of SAP 2 hours

Administrator of SAP Solution Solution Manager
Manager

Wrap-Up Session Project Team 2 hours

Delivery is only considered to be completed if:

The productive managed systems in scope are connected
Collaboration is tested against the SAP Global Backbone
End-to-end root cause analysis was tested successfully for these productive managed systems

The Solution Manager Starter Pack establishes the configuration and data foundation for additional
scenarios of SAP Solution Manager that the customer would like to adopt:
System Monitoring and Business Process Monitoring (proactive monitoring, alerting and
notification before business continuity is affected)
Service Level Reporting (create customer tailored IT reports using BI web reporting in case the
standard EarlyWatch Alert is not considered fully appropriate to measure the specific customer
service level agreement).
Change Control Management (deployment of changes) and Change Request Management
(workflow to request, document, approve and test changes)

The configuration of these scenarios is not included, but requires the configuration activities in the
Solution Manager Starter Pack.

For more information, refer to the SAP Service Marketplace at http://service.sap.com/solutionmanager

SAP Solution Manager Services Starter Pack.

You can order the SAP Solution Manager Starter Pack in the SAP Service Marketplace at
http://service.sap.com/servicecatalog. A convenient delivery date will be scheduled with you.