I/A Series® System

RemoteWatch Server
Day 0 Restoration
Guide
(for C16, C17, and C18 RemoteWatch
Servers)

B0860AL

Rev C
October 14, 2011
Invensys, Foxboro, I/A Series, and the Invensys logo are trademarks of Invensys plc, its subsidiaries, and
affiliates.
All other brand names may be trademarks of their respective owners.

Copyright 2010-2011 Invensys Systems, Inc.

All rights reserved

SOFTWARE LICENSE AND COPYRIGHT INFORMATION

Before using the Invensys Systems, Inc. supplied software supported by this documentation, you
should read and understand the following information concerning copyrighted software.
1. The license provisions in the software license for your system govern your obligations
and usage rights to the software described in this documentation. If any portion of
those license provisions is violated, Invensys Systems, Inc. will no longer provide you
with support services and assumes no further responsibilities for your system or its
operation.
2. All software issued by Invensys Systems, Inc. and copies of the software that you are
specifically permitted to make, are protected in accordance with Federal copyright
laws. It is illegal to make copies of any software media provided to you by
Invensys Systems, Inc. for any purpose other than those purposes mentioned in the
software license.
 Contents
Figures..................................................................................................................................... v

Preface................................................................................................................................... vii
Revision Information .............................................................................................................. vii
Reference Documents ............................................................................................................. vii
Glossary of Terms .................................................................................................................. viii

1. Preparing the RemoteWatch Server Operating System...................................................... 1

Installation Requirements .......................................................................................................... 1
RemoteWatch Server Configuration and Activation .................................................................. 1
Disable Client for MS Networking ........................................................................................... 2
Remove Greenshot from Startup ............................................................................................... 2
Update McAfee VirusScan Domain .......................................................................................... 3
Update Files from Vendor Shortcut .......................................................................................... 3
Disable Java Auto Update ......................................................................................................... 3
Change Settings for Best Performance ....................................................................................... 4

2. Installing RemoteWatch Day 0 Updates............................................................................ 5

Install CDBurnerXP ................................................................................................................. 5
Disable Anonymous FTP .......................................................................................................... 5

3. Installing SQL 2008 .......................................................................................................... 7

Installing Microsoft SQL Server 2008 ....................................................................................... 7

4. Install FoxDoc I/A Series User Documentation............................................................... 11

5. Installing NextNine......................................................................................................... 13

6. Installing Microsoft® Critical Updates ........................................................................... 15

Installing the Updates ............................................................................................................. 15

7. Conclusion ...................................................................................................................... 17

Appendix A. Restoring a Day 0 Image................................................................................. 19

Index .................................................................................................................................... 21

iii
B0860AL – Rev C Contents

iv
Figures
3-1. SQL Server 2008 Feature Selection Page ....................................................................... 7
3-2. SQL Server 2008 Server Configuration Page ................................................................. 8
3-3. SQL Server 2008 Database Engine Configuration Page ................................................ 9

v
B0860AL – Rev C Figures

vi
Preface
This document provides the details on performing a Day 0 Image restoration operation for the
C16, C17, and C18 RemoteWatch Servers. The tasks included in this guide are performed during
the RemoteWatch Server manufacturing process (that is, loading of software) or at the customers'
site after the restoration of a Day 0 Image. If the RemoteWatch Server has just been received at a
customer's site, this process DOES NOT need to be performed as it was already completed dur-
ing the manufacturing process.

Revision Information
For this release of the document (B0860AL-C), the following changes have been made:
Updated the document title for B0860AM as well as references to C16 and C17 to include C18
throughout the document.
Chapter 1 “Preparing the RemoteWatch Server Operating System”
 Updated new bullet regarding Part No. for RemoteWatch Day 0 Update CD
“Installation Requirements” on page 1
 Added note to the section “Update Files from Vendor Shortcut” on page 3
Chapter 2 “Installing RemoteWatch Day 0 Updates”
 Added Chapter 2 as a new chapter
Appendix A “Restoring a Day 0 Image”
 Updated Step 5 in the procedure to include the CD Part No. for the C18 server.

Reference Documents
In addition to the information presented herein, you should be familiar with the following
I/A Series® documents:
 RemoteWatch Server Software Version 3.0 Installation Guide for C16, C17, and C18
Remote Watch Servers (B0860AM)
 RemoteWatch I/A Series Data Acquisition System (DAS) Version 3.0 Installation and
Configuration (B0860AE)
 Station Access Manager User's Guide (B0860AF)
 RemoteWatch Server DCS Monitoring Version 3.0 Upgrade (B0860AH)
 RemoteWatch User's Guide (B0860AJ)
 RemoteWatch Version 3.0 Release Notes (B0860RB)
Most are available on the I/A Series RemoteWatch Documentation CD-ROM (CG500EL). The
latest revisions may also be available through the Invensys Global Customer Support Center at
http://support.ips.invensys.com.

vii
B0860AL – Rev C Preface

Glossary of Terms
The following terminology, used throughout this user’s guide, relates to the RemoteWatch Server
Version 3.0 software and associated equipment.

RemoteWatch RemoteWatch is a service that provides a diagnostic and dispatch interface

for Distributed Control System resource usage issues. This service allows
Invensys engineers to remotely troubleshoot issues before they become
more serious problems. In addition, RemoteWatch provides the capability
for end-users to view and report DCS information and resource usage, as
well as the ability to download additional files to be deployed on your
RemoteWatch Server.

RemoteWatch The RemoteWatch Server is the central point of control for the Remote-
Server Watch system at your site. The RemoteWatch Server collects data from an
I/A Series system, which are then historized and transferred to the Inven-
sys Global Customer Support Center where RemoteWatch engineers can
monitor the health of the system.
The RemoteWatch Server also provides a connection between Invensys
and your site that allows Invensys experts to remotely view and trouble-
shoot issues from the Invensys Global Customer Support Center. Using
the remote connection, it is possible navigate through an I/A Series system
to determine and fix the source of the problem and before it is allowed to
escalate.

viii
1. Preparing the RemoteWatch
Server Operating System
This chapter describes the installation requirements for the RemoteWatch Server Operating
System, and explains how to configure and activate the system for RemoteWatch
communications at the customer site.

Installation Requirements
For proper installation, the following information is required:
 The network name of the RemoteWatch Server. The name is {site-three-character-
code} and PRF, where {site-three-character-code} is replaced with the site's Remote
Plus three-character code. The site code is obtained from the Invensys Global Cus-
tomer Support Center. For example, if a site's three-letter-code is CSC, the server
name is CSCPRF.
 The time zone of your site
 Part No. CG500DV, the Microsoft SQL Server® 2008 install media and license
 NextNine® license.dat and site_details.txt files, obtained from Global Customer
Support.
 (Optional) Part No. K0173TQ and K0173WT, the install media for the I/A Series
Electronic User documentation.
 Part No. CG500EP, the RemoteWatch Day 0 Update CD.

RemoteWatch Server Configuration and Activation

This configuration takes place the first time the RemoteWatch Server is started up after restoring
the Day 0 Image. If you need to restore the image, refer to Appendix A “Restoring a Day 0 Image”
for instructions.
Proceed as follows:
1. Power on the RemoteWatch Server and monitor.
2. The Windows Server® 2003 welcome screen appears. Select Next.
3. License Agreement dialog box appears. Click “I accept this agreement” and
select Next.
4. The Region and Languages Options dialog box appears. The default language is set to
English and the default location is the United States. If these are not correct, change
them based on the current location. When finished, select Next.
5. The Personalize dialog box appears. In the Name field, type the site's Remote Plus
three-character code (e.g. CSC, AAA, BBB, etc.). In the Organization field, type
“Invensys”. Click Next.

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B0860AL – Rev C 1. Preparing the RemoteWatch Server Operating System

6. The Product Key dialog box appears. The product key for Windows Server 2003
Standard is KQTR2-2RYPB-W2GMT-BVXV9-CXFC8. Enter the product key and click
Next.
7. The Licensing Modes dialog box appears. Ensure that “Per Server” is selected and
that the number of concurrent connections is set to 5. Click Next.
8. The Computer Name and Administrator Password dialog box appears. In the Com-
puter Name field, type the site's Remote Plus three-character code and PRF (e.g.
CSCPRF, CCCPRF, etc.). In the Administrator password fields, type the Administra-
tor password in both fields. Click Next.

NOTE
If you are unsure of the Administrator's password, contact the Invensys Global Cus-
tomer Support Center.

9. The Date and Time Settings dialog box appears. Verify that the date and the time are
correct. If these settings are not correct, change accordingly; however, do not change
the formats. In the Time Zone field, select the appropriate time zone for the Remote-
Watch Server's physical location. Ensure that “Automatically adjust clock for
daylight saving changes” is selected. Click Next.
10. Windows® software will install networking components. The Network Settings dia-
log box appears. Select the Typical Settings. Click Next.
11. The Workgroup or Computer Domain dialog box will appear. Verify that no domain
is selected and ensure that WORKGROUP is in the workgroup name field. Click
Next.
12. Click Finish to reboot the RemoteWatch Server.
13. When the server has rebooted, log in as Administrator.

Disable Client for MS Networking

Proceed as follows:
1. Click Start > Settings > Network Connections.
2. Right-click the first Local Area Connection and select Properties.
3. On the General tab, uncheck “Client for Microsoft Networks” and click OK.
4. Repeat steps 3 and 4 for each Local Area Connection, such as Local Area Connection
2.

Remove Greenshot from Startup

NOTE
This section applies to the C16 rack-mount server only.

Delete the following files:

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1. Preparing the RemoteWatch Server Operating System B0860AL – Rev C

 C:\Documents and Settings\Administrator\Start

Menu\Programs\Startup\Greenshot.lnk
 C:\Documents and Settings\perfapp\Start Menu\Programs\Startup\Greenshot.lnk
 C:\Documents and Settings\local_user\Start Menu\Programs\Startup\Greenshot.lnk

Update McAfee VirusScan Domain

Proceed as follows:
1. Click Start > Programs > McAfee > VirusScan Console.
2. Right-click Full Scan and select Properties.
3. Click Schedule….
4. In the User Account Settings box, change the Domain textbox to the name of the
computer.
5. Click OK to close out of both Windows and close the VirusScan Console.

Update Files from Vendor Shortcut

NOTE
If the folder or shortcut already exists, ignore this section.

Proceed as follows:
1. Navigate to D:\Program Files\NextNine\SiteServer\v4.3\Data.
2. Create a folder named FilesFromVendor.
3. On the Desktop, right-click on Files from Vendor and select Properties.
4. In the Target textbox, change the location to
D:\Program Files\NextNine\SiteServer\4.3\Data\FilesFromVendor.
5. Click OK.

Disable Java Auto Update

Proceed as follows:
1. Open Start > Settings > Control Panel > Java.
2. In the Update tab, uncheck the Check for Updates Automatically box.
3. In the warning popup, select Never Check.
4. Click OK to close the window and close the Control Panel.

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B0860AL – Rev C 1. Preparing the RemoteWatch Server Operating System

Change Settings for Best Performance

Proceed as follows:
1. Right-click on My Computer and select Properties.
2. Under the Advanced tab in the Performance group, select Settings.
3. Select Adjust for best performance and click OK.
4. Click OK to close out of the Properties window.
5. Repeat Steps 1-4 for the Administrator, perfapp, and local_user accounts.

4
2. Installing RemoteWatch Day 0
Updates

This chapter updates various packages and settings for the RemoteWatch Server that were not
included on the Day 0 image.

Install CDBurnerXP
Proceed as follows:
6. Insert CG500EP into the CD drive.
7. Run E:\cbdxp_setup_4.3.8.2523.exe to launch the installer.
8. Click Next at the Welcome screen.
9. Choose I accept the agreement and click Next.
10. Change the install folder to D:\Program Files\CDBurnerXP and click Next.
11. Select Full Installation and click Next.
12. At the Additional Tasks screen, select Associate ISO (.iso) files with
CDBurnerXP and click Install.
13. When the installation has completed, uncheck Launch CDBurnerXP and click Fin-
ish.

Disable Anonymous FTP

Proceed as follows:
1. Insert CG500EP into the CD drive.
2. Open a command window and navigate to the E: drive.
3. Enter the following command:
disable_anon_ftp.bat
4. Close the command window.

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B0860AL – Rev C 2. Installing RemoteWatch Day 0 Updates

6
3. Installing SQL 2008
This chapter describes how to install Microsoft SQL Server 2008.

Installing Microsoft SQL Server 2008

Proceed as follows to perform the installation:
1. Insert CG500DV into the DVD drive. The SQL Server Setup menu appears.
2. At the SQL Server Installation Center, select Installation on the left-hand menu.
3. Select “New Installation or add features to an existing installation”.
4. At the Setup Support Rules screen, click OK.
5. At the Product Key page, leave the existing key in place and click Next.
6. At the License Terms page, check “I accept the license terms” and click Next.
7. At the Setup Support Files page, click Install.
8. Click Next when finished.
9. At the Setup Role page, select “SQL Server Feature Installation”.
10. At the Feature selection page, select “Database Engine Services” and “Management
Tools - Basic”. Uncheck “Management Tools - Complete”. Change the Shared Feature
Directory to “D:\Program Files\Microsoft SQL Server\”. Click Next.

Figure 3-1. SQL Server 2008 Feature Selection Page

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B0860AL – Rev C 3. Installing SQL 2008

11. At the Instance Configuration screen, choose Default Instance with and Instance ID
of MSSQLSERVER and the Instance Root Directory as “D:\Program Files\Microsoft
SQL Server\”. Click Next.
12. At the Disk Space Requirements screen, click Next.
13. At the Server Configuration screen, choose the Account to run each service under:
a. For the SQL Server Agent, run as NT AUTHORITY\NETWORK SERVICE.
b. For the SQL Server Database Engine, run as NT AUTHORITY\SYSTEM.
c. For the SQL Server Browser, leave the Startup Type as Disabled.

Figure 3-2. SQL Server 2008 Server Configuration Page

14. Click Next.

15. At the Database Engine Configuration page under the Account Provisioning tab,
select Mixed Mode authentication. For the Built-in SQL Server System Administrator
account password, enter the Administrator’s password. Under “Specify SQL Server
Administrators”, click Add Current User. DOMAIN\Administrator should appear.
Click Next.

8
3. Installing SQL 2008 B0860AL – Rev C

Figure 3-3. SQL Server 2008 Database Engine Configuration Page

16. At Error and Usage Reporting page, leave both options unchecked and click Next.
17. At the Installation Rules page, click Next.
18. At the Ready to Install page, click Install.
19. When Install has finished, click Next.
20. At the Complete Screen, click Close.
21. Close the Server Installation Center screen.

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B0860AL – Rev C 3. Installing SQL 2008

10
4. Install FoxDoc I/A Series User
Documentation
This chapter explains how to install I/A Series User Documentation from the I/A Series
Electronic User Documentation CD-ROM.
Installation of the I/A Series user documentation requires the I/A Series Electronic User Docu-
mentation CD-ROMs, Invensys P/N K0173TQ and K0173WT.

NOTE
If you do not have these CD-ROMs, this section can be skipped with no impact on
RemoteWatch Server operation.

To install the user documentation, proceed as follows:

1. Insert CD-ROM K0173TQ in the DVD/CD-ROM drive. Note: If the installation
starts automatically, cancel and exit the setup program.
2. Open Start > Run and enter cmd to open a command window.
3. Change the directory to: d:\resource_das\utils
4. Type RW_FoxDoc_install and hit Enter.
5. The script will prompt you to verify that the CD part number is correct. If so, click
Yes and the script will install the documentation and create the proper icons.
6. When the script completes, remove CD-ROM K0173TQ from the DVD/CD-ROM
drive.
7. Place CD-ROM K0173WT in the DVD/CD-ROM drive. Note: If the installation
starts automatically, cancel and exit the setup program.
8. Type RW_FoxDoc_install and hit Enter.
9. The script will prompt you to verify that the CD part number is correct. If so, click
Yes and the script will install the documentation and create the proper icons.
10. When the script completes, remove CD-ROM K0173WT from the DVD/CD-ROM
drive.

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B0860AL – Rev C 4. Install FoxDoc I/A Series User Documentation

12
5. Installing NextNine
This chapter describes how to prepare the server for connecting with the NextNine Service
Center at Invensys.
You will need two files to install NextNine: license.dat and site_details.txt. If you do not have
these files, contact the Global Customer Support Center to get them.
1. Copy license.dat and site_details.txt to:
D:\Program Files\NextNine\SiteServer\Temp.
2. In the command window, change the directory to
D:\Program Files\NextNine\SiteServer.
3. Run the following script to copy the new license for NextNine:
perl sitesetup_v43.pl
When finished, close out of any open windows.

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B0860AL – Rev C 5. Installing NextNine

14
6. Installing Microsoft® Critical
Updates
This chapter describes how to obtain the latest Microsoft® critical security updates for the
RemoteWatch Server’s operating system.

Installing the Updates

Proceed as follows:
1. Click Start and select Windows Update.
2. The Microsoft Windows Update home page will open, where the Internet Explorer®
software will determine which updates have not been installed.
3. When the Windows Update page appears, select Express to get high-priority
updates.
4. Ensure that all critical updates are selected.
5. Click the Install Updates button. The Microsoft Updater will run and install the
software in the background.
6. When the updates are finished installing, click Restart Now to reboot the server if
required.

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B0860AL – Rev C 6. Installing Microsoft® Critical Updates

16
7. Conclusion
This chapter provides a reference for instructions for configuring the server per site.
At this point the RemoteWatch server has been restored and now has to be configured at site.
Refer to RemoteWatch Server Software Version 3.0 Installation Guide for the C16, C17 and C18
(B0860AM) for instructions on configuring the server per site.

17
B0860AL – Rev C 7. Conclusion

18
Appendix A. Restoring a Day 0
Image
This appendix describes how to restore a Day 0 image on the C16, C17, or C18 RemoteWatch
Server.
To restore a Day 0 image on the C16, C17, or C18 RemoteWatch Server, proceed as follows:
1. Insert the RemoteWatch Restore Boot Disk CD (CG500DT) into the CD drive.
2. Reboot the server.
3. At the server boot screen, press F11 to enter the BIOS Boot Manager screen.
4. At the BIOS Boot Manager screen, select to boot from the SATA Optical Drive. The
Boot Disk takes a few minutes to load and then place you at a command prompt
(root@sysresccd /root %).
5. Remove the CG500DT CD from the CD drive and insert the RemoteWatch Day 0
Image DVD (CG500DU for the C16, CG500ED for the C17, or CG500EN for the
C18).
6. At the command prompt, enter the following command: /restore-day0-image.

NOTE
If you try to run the restore script before putting CG500DU into the CD drive, it
will fail to find the correct file and you will not be able to open the CD drive. If this
happens, you need to unmount the CD by typing umount /mnt/cdrom and then
continue from Step 5.

7. The image unpacks and copies itself onto the server. This command takes about an
hour to complete. When the command has finished, restart the server with the follow-
ing command: reboot now.

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B0860AL – Rev C Appendix A. Restoring a Day 0 Image

20
Index
I
Invensys Global Customer Support Center vii

M
Microsoft critical updates 15

R
RemoteWatch Server
installation requirements 1
Revision information vii

U
User documentation
CD-ROM 11
install 11

21
Invensys Operations Management
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Plano, TX 75024
United States of America
http://www.iom.invensys.com

Global Customer Support

Inside U.S.: 1-866-746-6477
Outside U.S.: 1-508-549-2424 or contact your
local Invensys representative.
Website: http://support.ips.invensys.com