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December 2010 Number 437 £4.00 www.bar.co.

uk

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CMOTY and DMOTY


The why and the how 18 + centre pages

Chris Mackley on shipping 30 Moving to Dubai 56 Motivating staff 58


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News
No: 437 December 2010 www.bar.co.uk
FROM WATFORD

This month:
Editor’s Column 6
Industry News 6-17
Eco-driver training won’t be mandatory
Agility wins MoD contract
Britain is Europe’s safest workplace
McGimpsey’s and the future of trucking
UK housing market update
Gary Burke becomes PAIMA vice president
BAR News 18-24
CMOTY and DMOTY – the benefits
BAR Services’ 2010 round up

L
Product of the Month obbying on behalf of members is a and pressure maintained, over the issue.
Young Mover Profile: Phillip Marston prime function of all trade associations Valuable meetings have also been held with
Northern Ireland Area meeting and this can sometimes seem to be a the head of the UK Border Agency and senior
thankless task. Are politicians, whether at local, figures in HM Revenue & Customs on the
CMG News 27-28 national or European level, open to reasoned question of improving the cross-border
CMG councillors argument and persuasion? Sometimes you do movement of effects and associated security
Ingrams shows its versatility wonder. However, some recent modest issues. The influence of the European
Overseas Group News 30 successes do give encouragement, as with the Commission and European Parliament
Welcome from Ian Palmer statement by Prime Minister, David Cameron, in continues to grow, of course, and BAR is very
Chris Mackley on shipping lines the House of Commons on 3 November, that active with FEDEMAC and the CBI in making
Inter-Company Transfers should not be included sure that the best interests of UK-based
Training News 32-45
in new measures to limit non-EU economic removal companies operating in Europe are
Writing a winning tender migration into the UK. A triumph for common well to the fore. A recent issue arose over the
Employers in work-related training sense perhaps, and one in which BAR can claim pressing need for a single harmonised system
European News 46-49 to have played a modest but significant role. (HS) number to be adopted for household
News Roundup The postponement of the deadline for recovery goods and personal effects when moving
Customs numbers and codes of 2009 VAT in Europe was another instance of them to and from the EU. Without such an HS
Movers come 35/50 in survey partial success achieved. A recent meeting, along number, all goods would have to be itemised
with other trade association representatives, with separate HS numbers from 1 January,
People News 50 was held with Under Secretary of State for 2011 onwards – clearly difficult if not actually
And another thing ... 51 Transport, Norman Baker MP, and this proved impractical. BAR has written to leading MEPs on
Competition 51 particularly illuminating over the intricacies of the Internal Market and Consumer Protection
Articles 52-58 how Coalition government works in practice – Committee, and the International Trade
Equality Act 2010 - employment implications there is less friction and more consensus than Committee of the European Parliament, urging
Plan ahead for the VAT rise an otherwise sceptical media would sometimes them to apply pressure to ensure that such a
Insurance part 1 have us believe. The need to maintain and single HS number is introduced in good time.
Charlie’s Christmas by Ray Slemmings preferably increase investment in the roads Turning aside from lobbying, it is very
Moving to Dubai infrastructure was stressed to Mr Baker, in order pleasant to be able to congratulate four drivers
to address chronic over-congestion, while it employed by Abels Moving Services Ltd who
Motivating staff
was pointed out that there were natural have been awarded the IRU Diploma of Honour
Memberships 59 limitations in looking to expand other modes of 2010. This is a significant achievement and
Diary Dates 60 transport – rail and so on. Contact will continue, hearty congratulations go to those concerned.
Feature Schedule 60
On the cover: BAR launches CMOTY and DMOTY 2011

The British Association of Removers


Contact Details: Editorial Removals & Storage is subscribed to by members of the British Tel: 01923 699 480
Contribution on all aspects of the Removals & Storage industry Fax: 01923 699 481
Association of Removers in the UK and Overseas.
are welcomed, together with photographs if appropriate. E-mail: info@bar.co.uk
Please contact The Editor, Steve Jordan: Subscriptions: Additional subscriptions are available from BAR
Tel: 01908 695500 Fax: 01908 690099 at: Tangent House, 62 Exchange Road, Watford, Hertfordshire President: Reg Hackworthy
Email: rands@thewordsworkshop.co.uk WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 Director General: Stephen Vickers
By post: Removals & Storage, The Words Workshop Ltd E-mail: info@bar.co.uk. Current annual subscription is £48.00 in Company Secretary: James Falkner
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD the UK and £72.00 overseas. Editor: Steve Jordan
Assistant Editor: David Jordan
Disclaimer: Opinions expressed in Removals & Storage are not
Contact Details: Advertising necessarily those of the British Association of Removers, or of News Editor: Nikki Gee
For all enquiries and bookings, please contact Nikki Gee: Features Editor: Charlotte Freestone
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Tel: 01908 695500 Fax: 01908 690099 Removals & Storage is designed on behalf of
Email: nikki@thewordsworkshop.co.uk All rights reserved: No part of Removals & Storage may be The British Association of Removers by:
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the 10th of the month preceding publication. the prior written permission of the publisher. (To contact R&S, see details opposite.)

Copy and advertising deadlines 2010


Article submission: 5th of the month preceding publication Booking of trade adverts: 10th of the month preceding publication
Booking of display adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication
Booking of classified adverts: 10th of the month preceding publication

December 2010 Removals & Storage 5


Industry News

World’s first
THE
Editor’s all-in-one vehicle
COLUMN telematics system
Masternaut has launched the world’s first vehicle
Merry Christmas tracking system based around a single intelligent
mobile communication unit.
I
t doesn’t seem long since we were smarting from an austere 2009,
wondering what 2010 would hold and whether fortunes would
improve. Asking around it looks as if our prayers were answered
as most people seem to have enjoyed greater prosperity this year than
last. But although the activity level was undoubtedly up, the margins
were even tighter than before. 2010 was clearly a time of consolidation,
prudence, hard work and, perhaps, a little adventurous spirit for the bold.
Pundits will have us believe that 2011 will be hard too. House prices
are falling again and the austerity programme is unlikely to increase
business. But, as last year, the so-called experts continue to predict doom
for us all with no more real knowledge than the rest of us. We should not
be intimidated by these people; we should prove them wrong. Today
the met office has predicted the worst cold snap in 17 years for this
weekend; worse than last year presumably when it was the worse on
record. I predict: the weather this week will be cold, but nothing to worry
about. Given a little enthusiasm for life and a dash of creative spirit, next
year in business will be OK too.
Many thanks to all who contributed to this issue of R&S, in particular I
welcome more contributions from the Overseas Group that now has its
own separate section. This active and essential functional group has kept
a low profile for too long in these pages. I’m delighted that they are now
taking a more active role. If you have stories that relate specifically to
overseas matters please send them to me for inclusion.
This issue includes many gems: Pickfords applying BAR badges to its All the system’s features are combined in the mobile communications centre

vehicles, a report on the first Northern Ireland Area meeting in a very

T
long time, and an interesting annual roundup from BAR Services. The
he system comprises a Mobile journey distance between stops
centre pages are pull-out entry forms for both the CMOTY and DMOTY
Communication Centre and duration, and braking as well
competitions. If you are not sure whether you want to enter, take a look
(MCC) combining vehicle as acceleration levels. The system
at page 18 to find out why you should. Thanks too to Ray Slemmings who
tracking, GPS satellite navigation, also includes its own speaker so
has, once again, provided us with another heart-warming Christmas
hands-free mobile communications that drivers can continue to
tale to ease us into the festive season.
and real-time job scheduling and communicate with their HQs in the
Which brings me back to Christmas. In 1973 the band Wizzard said
messaging in a single unit. event of an accident and loss of
that they wished it could be Christmas every day. I suspect we might get
The unit is easy to install and is vehicle power. The handy button
a bit fed up with roast turkey if it were, but I don’t see why the ‘season
available with the company’s pad includes the microphone for
of good will to all men’ should last for only 12 days. I shall do all I can
CANbus engine management hands-free telephony and it also
to keep it going throughout 2011; perhaps you’d like to join me. Merry
application that monitors driving has a privacy button allowing
Christmas and a happy, healthy and prosperous New Year.
behaviour and detailed engine drivers to switch between personal
Steve Jordan activity in real time, including use and business use for mileage
rpm, fuel usage, vehicle speed, recording.

Asset: the all-seeing eye

T
he world’s most thorough the inside of the car to make sure and research institutes and so far
speed camera, known as the driver and passengers are has had a cautious reception from
Asset – Advanced Safety and wearing seatbelts. It is the first motoring organisations. The overall
Driver Support for Essential Road camera to detect multiple offences budget for the development of the
Transport - is being developed and at the same time. system is 8.2million euros with
tested in Finland with a view to The camera can capture footage 6.15 million euros coming from
install the cameras across Europe up to 50 yards away and is connected the European commission. Each
from 2013. to police computers via satellite unit will cost £50,000.
The camera not only detects meaning the prosecution process The Asset system is currently
your speed but also checks your can begin within seconds of an undergoing tests in Finland,
insurance, tax and the distance offence. Germany, Austria and France. The
between vehicles to spot those The technology is being developed tests are scheduled to finish in Nothing escapes Asset’s attention!
tailgating. It even takes pictures of by a group of European universities December 2011.

6 Removals & Storage December 2010


Industry News

New UK LCL
The FTA has welcomed
the government’s

Service From
decision not to make
eco-driver training
mandatory

Kuehne & Nagel


Roger Brown from Kuehne & Nagel has
advised R&S that his company has
introduced a new LCL service groupage
service for UK MTC members.
The service provides easy-to-use calculators that
can be customised for each company’s brand providing
rates from collection point to destination; and access to
Kuehne & Nagel’s web-based Track and Trace, using a
KN Login, offering total visibility and reporting.
Features of the KN Login include:
• Displays any attachments to the shipment within
the system: i.e. inventory photos, passport details,
invoices, certificates, or any documents that can be
scanned can sit alongside the shipment details;
• Secure passwords (at both ends) allow the receiving
agents overseas to also view the documents and any

Government trusts industry other non-sensitive information well in advance of


shipment arriving;

on carbon savings
• KN Login can be configured to advise automatic
‘milestones’ which are sent by e-mail to the exporting
company’s operator’s PC;
Transport Minister Mike Penning has backed industry-led initiatives • All captured shipment details can be reported
monthly, quarterly or annually in spreadsheet format,
such as the Logistics Carbon Reduction Scheme (LCRS) to reduce tailored with the removal company’s brand to show the
carbon emissions from freight, rather than heaping more regulation exact data they require;
• Captures all information so is ideal for removal
on operators by making eco-driver training mandatory. companies with many UK branches all making
bookings;

E
arlier in 2010, the government had targeted approaches to fuel efficiency training • Reporting of specific KPIs for performance
consulted on making fuel efficiency in which effort is concentrated on the poorest monitoring;
training a mandatory part of vocational performing drivers. • Automatic alarms if agreed timescales and
driver training linked to the Driver CPC. In Simon Chapman, FTA’s Chief Economist parameters are missed.
effect, every driver would have to undergo an said, “This is excellent news for industry. It is Kuehne & Nagel has a dedicated department in
eco-driver training module every five years. clear from our audits of Logistics Carbon Minworth, Birmingham, offering bookings and
The Freight Transport Association (FTA) had Reduction Scheme members that driver customer service support, including the monthly
argued that to be effective, eco-driver training training is a well-established part of efforts to distribution of calculators to the trade (as described
needs to be undertaken more frequently. reduce fuel usage. However, each business above). All groupage containers are loaded at the
Individual operators should have the flexibility has a different approach. Trying to regulate company’s site in Coalville, Leicester.
to decide what training should be included the duration, course content and delivery Kuehne & Nagel offers global coverage and
within Driver CPC, and making eco-driver mechanism for training through Driver CPC independent ‘KN-to-KN’ services. It has the ability to
training compulsory would cut across more makes no sense.” make all destination landside charges visible to
customers – which is a challenge for the trade at
quoting stage.

Government to make public


Roger himself has had many years of experience
dealing with the international removal industry and

contracts more accessible


understands what the trade requires from a neutral
LCL consolidator.

to small firms He can be contacted at the company’s Dartford


office on 01322 283400. Over the next few months he

T
will be visiting members personally to offer the service.
he government recently announced the not only procurement contracts but also how Kuehne & Nagel has some 55,000 employees at
procurement proposals as part of a many of them are awarded to SMEs. The 900 locations in 100 countries.
strategy designed to achieve a private government is investigating utilising more
sector-led economic recovery and make public ‘open frameworks’ or ‘dynamic purchasing Kuehne & Nagel’s
contracts worth £236 billion more accessible systems’ to tackle what is often still a closed Roger Brown
to small firms. In addition to plans to improve procurement system awarding contracts to
access to finance and allow social tenants to ‘preferred bidders’ – typically large companies
start businesses from home, the strategy aims – effectively excluding many small firms for
to ensure the public sector meets its target of long periods of time. Further, it is committing
awarding 25% of all contracts to small and to pay the majority of primary public sector
medium-sized enterprises (SMEs). contractors in five days and will ensure firms
There will be a single, standardised Pre- further along the supply chain are paid within
Qualification Questionnaire (PQQ) across all 30 days (see page 49, late payments directive
departments, which will be required to publish story in European news).

December 2010 Removals & Storage 7


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Industry News

common tariff. The only factor that counts is


Simon Kirby and
performance.” He added that although price
Anne Bradley and
(inset) the Agility was important in the tender to the MoD, he
team at the Reading believes that it was other areas that swung the
co-ordinating centre deal. “… our scoring for the technical proposal
was extremely high.”
But with around 800 movements a week to
handle, both in the UK and across the world,
maintaining that level of quality is a major task.
Simon explained, however, that Agility has
insisted that all its sub-contracted suppliers are
committed to providing the same high level of
quality. “We have personally vetted all our
agents worldwide. All direct agents have signed
up to our Statement of Work, Service Level
Agreements and Terms and Conditions. They
all have taken on the same Key Performance
Indicators as we have taken on from the MoD.

Agility wins MoD contract


They are all inspected at very regular intervals
on actual moves and to check their offices,
systems and warehouses. We have everything
Agility, a new BAR affiliate member, has won the MoD contract in place to ensure that quality continues.”
Around 10% of the moves will be deep sea.
to perform around 40,000 moves a year for the next four years – Although the mover in the UK may be
all being well. contracted to provide a door-to-door service, it
will be required to operate strictly within the

I
t’s a remarkable achievement for a relatively decided at the outset only to approach BAR terms of the contract. “We have sourced agents
new player on the British moving scene members,” she said. “We have made our in all destinations and these have been signed
and good news for BAR members as the selection based upon their expertise and up to our quality program,” explained Anne.
company has committed to sub-contract all the performance level. It was never a question of “In some cases where ‘lanes’ have been created
UK work to BAR companies. price. Our movers work from a common tariff. for high level traffic areas, a UK mover will
Agility was established in Kuwait in 1979 Performance is the only factor we rely on. We organise door-to-door moves but use the agent
and by 2004 grew to be the largest logistics have to continually show a competitive process, and freight agent designated by us.”
provider in the Middle East. The company however we have not selected any supplier The contract has been awarded initially for
pursued an aggressive merger strategy from based on rates alone.” two years with options on a further two years
2004-2008, acquiring many global brands, some So why did Agility win the contract? Simon based on performance. Agility are expecting in
with a history dating back to the 1800s. All Kirby is the project manager in Reading. He the region of 10,000 UK moves, 10,000 to
acquired firms were unified into a seamless believes that it was technology that played an Europe, another 10,000 self-pack moves,
global network under the Agility brand name in important role in the decision. “Firstly, we around 3,000 consignments going into storage
2006. Today, Agility is a leading global provider believe that the MoD saw in Agility the way with international and third-country moves
of integrated logistics with over 32,000 forward,” he said. “We introduced a state-of- making up the remainder. In the UK they have
employees in 550 offices in 120 countries. The the-art, web-based system to transform the chosen a key list of ten moving companies to
contract was won by the company’s office in complicated process of worldwide multi-service, perform the work with another ten waiting in
Heathrow however, on signing the deal, it multi-entitlement, military HHG moving. The the wings to take up the slack during busy times
immediately set up a management office in system assigns a mover to a task after the and to step in should the performance of any
Reading to co-ordinate the entire programme. service person has completed a five-minute supplier fall below expectations.
Anne Bradley is the company’s business online information portal. Secondly, we are a But for UK movers this is not a done deal. It
development manager and now GRMS project management company on this project. We have remains an opportunity for any company with
director who has been involved with the MoD no warehouses, no trucks and therefore no the skills and the capacity. Anne explained that
bid right from the start. “The bid started in reason not to be totally performance based. We the selection of partners is a continual process.
2009. Since then we’ve had discussions with a have no reason to use any particular mover “Over the next four years we know that our list
number of British moving companies. We because of price as they are all working from a of suppliers will evolve,” she said.

Moving help for runners

K
ent removals firm Move-it to the team at Move-it Channelmoving.
Channelmoving was delighted to Craig Wilson of Move-it Channelmoving’s
support the Folkestone Rotary half Ashford depot explained: “There was quite
marathon which took place on 26 September. a lot of equipment which needed to be put
This is the 5th consecutive year the in place such as barriers and the water
company has provided vehicles and points which are essential to the runners. I
manpower for moving equipment into was out by 7am setting up and then back
place and setting up the all essential water again at 12 noon to dismantle everything.
points for the runners. Due to the logistics of setting up the event, The start of the Folkestone Rotary half marathon
The 13.1 mile race began at 10am but the it took me longer to set up the course than Picture courtesy of www.leejorobinson.com
preparations started much earlier thanks it did for the fastest runners to complete it!”

December 2010 Removals & Storage 9


Industry News

The Skylifter: M
oving heavy equipment in and out of form has, its creators also say that the shape
difficult to reach places has been a greatly reduces how susceptible the balloon is

the future of
challenge to logisticians throughout to prevalent winds or local weather conditions,
the ages. Even the latest modern aircraft is meaning that it could make drops in even the

transport or
useless without a substantial runway. Heavy- harshest of environments.
lifting helicopters solve the problem, but even Rather than traditional airplane propellers,
the strongest can only lift a measly 20 tonnes. the Skylifter will use a rotor similar to a
just hot air? So what’s the solution to getting super-heavy
payloads to seemingly inaccessible locations?
steamboats’ paddle wheel, equipped with
hydrofoil blades that can realign their angle to
Although it might seem like a solution from alter and change the direction of thrust, meaning
Pixar’s movie Up, the heavy lifting balloon, that they will both propel and steer the craft.
being developed by Australian aeronautical Skylifter is a buoyant aircraft using established
engineers, is a scientific reality. The aircraft lighter-than-air (LTA) principles to vertically
are designed to take off where helicopters raise and set down almost any payloads to and
leave off, with vertical pick-up and delivery from anywhere. The long flight duration of 24
capability of over-size, fragile or bulky items hours ensures a good distance range but also
up to 150 tonnes and, on a case by case basis, adds flexibility to logistics. For instance the
potentially more. The business focuses on aircraft can loiter over a ground location for
using an aerial crane to transport large self- long periods using minimal energy. It can also
contained accommodation modules but these be configured for long haul, overseas, long
aircraft may also be used to transport payloads duration and high altitude applications.
of equipment, freight and other loads that are Although being a few years from flying, the
currently impossible to pick up and fly. Australian firm said it has received interest
The Skylifter system uses a silver disc not only from military and haulage groups,
shaped balloon, which immediately earned it but also from companies who think the system
An artisit’s impression of the Skylifter a comparison to a UFO. Aside from the has the chance to create flying cruise liners.
improvements in tensile strength that this R&S thanks Move One for this information

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10 Removals & Storage December 2010


Industry News

Bishop’s Move says more


families store to declutter

F
amilies across the country are embarking recession, but there is a real opportunity at the Al Bingle concluded: “If there ever was a
on a cleaning and storage drive to improve hands of the public to help improve the sector time for families to pull together and make a
the saleability of their homes according to through decluttering. It simply makes the home difference then this is it. People shouldn’t
Bishop’s Move, who urged the public to get look more spacious and limits the potential of underestimate the positive effects decluttering
involved in the 2010 National Declutter Week, ‘buyer turn off’ and endangering the deal.” can have, not only on selling a property, but
held from October 23-31, and sponsored by Bishop’s Move is urging sellers to follow a also on their mental health and relationships.”
Storage.co.uk. selection of top tips to ensure their decluttering
Whilst the property market is taking longer efforts do not go to waste: People are using
to recover than expected, Bishop’s Move has • Declutter one room at a time; self storage to
declutter as a
been encouraged by the number of people • Grab three bags and label them ‘Keep’, way of improving
looking to use the its storage facilities as a ‘Sell’ and ‘Throw Away’; the chances of
‘holding bay’ to increase their chances of • Determine rules for what should go in each selling their homes

selling their home. bag;


However, the property market isn’t alone in • Start in the corner of the room and move
benefiting from decluttering. Charities raise around clockwise;
£120m a year by selling goods donated to charity • Place anything you’re uncertain about in a
shops and local councils are forced to spend box and tape it closed, if it’s not been opened
£54m a year to clear up illegally dumped waste it in a year then the contents aren’t needed;
and fly-tips on the streets, with nearly two thirds • When the process is finished, each room
of fly tips being household rubbish. should reflect its purpose to prospective buyers;
Al Bingle, Bishop’s Move’s Managing Director • From then on, abide by the ‘one in, two out
commented: “There is no doubt the property rule’ - each time something new is bought for
market has borne the brunt of the recent the house, dispose of, sell or donate two others.

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Industry News

Britain is Europe’s safest Lord Young’s


place to work says HSE health and
New figures released today confirm that Britain has the lowest
rate of fatal occupational injuries in Europe and one of the lowest
safety review
levels of work-related ill health.
L
ord Young, the Prime Minister’s former
adviser on health and safety law and

T
he statistics published by the Health and continue. Every statistic represents an individual practice, issued his long awaited report
Safety Executive (HSE) show that in or a family which is now suffering as a result Common Sense Common Safety in October
Britain between April 2009 and March of health and safety failings at work.” and St John Ambulance, the nation’s best
2010: Judith continued: “Britain remains one of the known first aid and health and safety
• There were 152 workers fatally injured - safest places to work in the EU and we are organisation, has commented on its findings.
down from 179 the previous year. This is the rightly proud of this record. The challenge now The report follows a Whitehall-wide
lowest level on record in Britain, with 0.5 is to focus on those areas where improvement review of the operation of health and safety
deaths per 100,000 workers; is slow to emerge. We know what good practice laws and the growth of the compensation
• There were 26,061 major injuries, such as looks like but there remain significant areas of culture. It aims to not only improve the
amputations and burns, to employees - a rate poor practice which still result in serious harm perception of health and safety but to also
of 101.5 per 100,000 - compared with 27,894 to people at work. These statistics also remind ensure that it is taken seriously by
in 2008/09; us yet again of the significant gains which are employers and the general public.
• There were 95,369 injuries serious enough to yet to be made in reducing the harm caused to Included in Lord Young’s recommendations
keep people off work for three or more days - people’s health by work.” is the:
a rate of 371.5 per 100,000 - down from 105,261 The construction and agricultural industries • Introduction of a Good Samaritan Clause
the previous year; continue to report the highest levels of work- to make it clear that people will not be held
• An estimated 1.3 million people said they related injuries and ill-health, with liable for any consequences due to well-
were suffering from an illness caused or made disproportionately high numbers of incidents. intentioned voluntary actions, such as the
worse by their work, up from 1.2 million in The toll of injury and ill-health resulted in 28.5 delivery of first aid;
2008/09. Of this, 555,000 of these were new million working days being lost, an average of • Professionalisation of health and safety
illnesses occurring in-year; 1.2 days per worker - 23.4 million to ill-health consultants, with a qualification requirement
• A further 800,000 former workers claim they and 5.1 million to injury. that all consultants should be accredited to
are still suffering from an illness caused or HSE continues to take a tough line with professional bodies;
made worse by work. employers who put workers at risk of injury or • Simplifying of risk assessments for low-
Judith Hackitt, Chairman of HSE said: “It is illness. It issued 9,734 enforcement notices hazard workplaces to make it easier for
encouraging to see further reduction in the requiring firms to stop dangerous activities or organisations to understand regulations and
number of people being killed and seriously make improvements to the way they manage implement them.
injured at work. We now need to ensure that safety. It also took court action against the St John Ambulance knows that the right
the improvements which are being made 1,026 most serious offences. approach to health and safety saves lives as
Sue Killen, CEO, explained: “We’ve all read
the ‘health and safety gone mad’ stories
where guidance is misinterpreted or taken

Join Darren
to the extreme, perhaps because people are
worried about potential legal action. Ensuring
on the road to that trained and qualified professionals are
the only people to determine the risks
Manchester should help redress the balance, as should
simple procedures for lower risk activities.
Over 150 people died at work in the year
Darren Frostick of The Red Group will be
2009-10 compared with 178 the previous
cycling for charity to the next annual
year which shows the effectiveness of good
BAR conference in May 2011. The journey
health and safety practises and that this is a
will be from the group’s offices in
matter that needs to be taken seriously. We
Maldon, Essex to the conference which
look forward to seeing what comes out of
will be held in Manchester … and he’d
this review and how it will help reduce
like you to join him.
unnecessary deaths.”
The ride is around 175 miles to be
completed over two days. You’ll need
to be pretty fit, used to riding long
distances and be the proud owner of
a serviceable road bike. If you like the
idea but feel you’re not quite up to it,
Darren will be running coaching sessions
in the weeks leading up to the event.
All proceeds will go to Marie Curie
Cancer Care and the Remover’s
Benevolent Fund.
If you’d like to take part just e-mail Lord Young’s long awaited report
Common Sense Common Safety
caroline@redrecruit.com or call on was published in October
01621 840600.

December 2010 Removals & Storage 13


Industry News

Clampdown Paul McGimpsey,


Director (right)

on tachograph
hands the keys
over to Colin Brown,
Operations Manager

fraud

M
any in the logistics industry are calling
for stricter punishments for tachograph
fraud. The call follows the announcement
of figures from the Central Motorway Police
Group which showed that 30% of non-UK
registered trucks checked were found to be
using a magnet to alter the date recorded by
tachographs.

The future in trucking has


Digital tachos were established in a bid to
introduce devices which were not so easy to
tamper with. However, it has been found that a
magnet can disrupt the signal to a tachograph’s
unit, meaning it will not record data accurately.
Magnets can also affect speed limiter equipment.
arrived at McGimpsey’s
M
James Firth, Head of Road Freight and cGimpsey’s Removals has taken emissions that will take us safely to the next
Enforcement Policy at the Freight Transport receipt of an Iveco Stralis Active LEZ legislation in 2016 requiring this standard.”
Association (FTA) believes more must be done Space Super with a Euro 5 engine - The new truck replaces one of McGimpsey’s
to crack down on tampering. He said: “Tougher which has proven to be the most fuel efficient regular serving UK vehicles, however it is the
consequences will help to deter magnet cheats, vehicle of its class returning 9.2 miles per first Iveco to be brought into the fleet as the
but sadly, there will always be a minority of gallon - and all the green environmental issues company has always bought Mercedes. The
drivers wanting to chance the law, regardless incorporated. main reason for the change of model was due
of the penalties they face.” He added: “The The tractor unit has the highest specification to the incredibly high specification offered as
FTA has been working closely with Whitehall with fully automatic gearbox, fridge, freezer, standard, whereas the Mercedes offered
and Brussels to exert further influence over the TV, heated seats, two full-size single beds, ‘optional extras’ which kept pushing the cost
development of the next generation of digital electric window blinds and fold down table for up. McGimpsey’s currently operates twelve
tachographs, ensuring that they will offer safety, the crew to play cards or sort paperwork. A third trucks and several packing vans covering all of
security and, crucially, that flexibility is built seat has been fitted behind the passenger seat Ireland and the UK on a weekly basis. Each
into the final specifications so the industry can with factory fitted seatbelt for additional comfort vehicle is fitted with the most up to date tracking
keep one step ahead of rogue operators. After and safety when travelling on packing jobs. system, allowing the company to evaluate miles
all, nobody predicted that digital tachographs Full standing headroom compliments the roomy per gallon per vehicle and live time data that
could be so easily corrupted by a simple magnet.” feel within the cab which has separate air bag shows what gear the truck is in and if the
Geoff Dunning, Chief Executive of the Road suspension from the chassis giving a smooth vehicle is being driven aggressively, allowing
Haulage Association, has also spoken out on the ride. McGimpsey’s to direct driver training to the
issue. He said: “It is quite rare for British drivers Based in Bangor, Northern Ireland, McGimpsey people who need it most and in the long-term
to use magnets. However, the consequences Removals sends five of its vehicles to the UK reduce fuel costs and wear and tear on the
are severe for both the driver, who is likely to mainland every Tuesday, returning to base on vehicle.
lose his licence, and in all likelihood for the Saturday morning. Paul McGimpsey, Director, Paul concluded: “Although the economy is
employer, who may lose the licence to operate said: “With the tightening of the LEZ legislation having a huge affect on us all, the standards at
trucks.” He added: “We are urging VOSA and coming into force in January 2012 requiring a McGimpseys can never be compromised by
the police to take the driver to court as a matter minimum Euro 4 emissions standard, it was using sub-standard vehicles, equipment or staff.
of course when there is evidence that he has clear to us that we had to take action now and It is our ethos that if you maintain integrity,
used a magnet, and for the courts to then impose start to renew our fleet over a couple of years quality and high standards, you will retain your
a heavy fine and instant disqualification of the rather than wait until the last minute. With this clients. To be honest, the cab is better finished
driver if he is guilty.” vehicle, we have gone one step further than the and more comfortable than some up-market
Courtesy of Backhouse Jones requirement and selected a truck with Euro 5 hotel rooms!”

Race you to Checkpoint Charlie!


A
listair Murray, Robinsons’ Group in front of me. The last two miles nearly
Manager for Corporate Relocation, killed me! (Perhaps that’s when he hit his
recently ran the Berlin Marathon. own Berlin Wall!) Oh, and it rained most of
After 16 weeks training – mostly in the the way round.”
evenings after the kids had gone to bed - Most importantly, Alistair has raised
Alistair set his sights on running the almost £600 for the British Heart Foundation.
marathon in under four hours, and managed Perhaps he’ll go back to Berlin for some
it with five minutes to spare. According to sightseeing one day …
Alistair, “The course took in a number of the
famous sights of this fantastic historic city Right: Alistair Murray running the Berlin marathon
and I saw none of them, I just saw the road

14 Removals & Storage December 2010


Industry News

Excess weight is one


of the most common Insurance
man learns
offences for which
VOSA issues fixed
penalties

the trade
A
new staff member joining BAR panel
member and insurance specialist Reason
Global has gained invaluable insight
into the removals and storage industry after
completing the Inland Advanced Removals
Course with Britannia Lanes of Somerset.
Account Executive Jonathan Davis has
extensive experience in general commercial
Overloading – the penalties insurance working for renowned firms such as
Norwich Union, London & Edinburgh and
NFU Mutual, and is Cert CII-accredited, but

A
ndrew Woolfall, solicitor at Backhouse at the lower end of the scale.” had only basic knowledge of the removals
Jones was featured in an article recently in There are only two defences for overloading: trade before taking the course.
Commercial Motor magazine, examining that the vehicle was being taken to or from a Reason Global MD David Raynor explained:
the offence of overloading. weighing station, or the load had increased in “It’s unusual for an insurance specialist to take
Overloading is a serious offence, with fixed transit, e.g. by absorbing rain. this kind of course, but it’s undoubtedly been the
penalties ranging between £60 and £200 from If a vehicle is seriously overloaded drivers best way for Jon to gain first hand experience
the police and VOSA, and magistrates guided face either a fixed penalty or three penalty of the industry.”
to impose serious fines upon convicted drivers points on their licence for driving a vehicle in “We’ve always been proud of the insight we
and owner companies. a dangerous condition. Drivers and operators have into how our clients’ businesses operate.
Commercial Motor reported that since VOSA are both liable to prosecution if a vehicle is By taking the course, Jon has gained in-depth
began issuing graduated fixed penalties in May overloaded on gross weight or axle weight. understanding of the challenges our clients
last year, excess weight has been one of the Drivers are often in a difficult situation, unable face every day, which can only help us deliver
most common offences. Research from the to check whether they are carrying the correct a better service in future.”
Department for Transport (DfT) backs this up weight if the consignor has under estimated a The two-day course covered a variety of
– 7% of 44 ton vehicles were recorded as being load. In Ireland, a new law has allowed removals situations and the wrapping and
overloaded by weigh-in-motion equipment. consignors to be prosecuted for overloading, packing of goods such as glass and china;
Andrew said that fines for overloading can but the legislation has reportedly had minimal paintings and fine art; large case clocks
be unpredictable. He explained: “The courts impact. In the UK, it is rare for consignors to (grandfather) and barometers; chandeliers;
that do a lot of VOSA work tend to be more be summoned to court and an operator or driver upright, baby grand and grand pianos.
receptive to the arguments of hauliers and fine will not escape blame. Jon added: “What better way to understand
the needs of our clients than by actually
participating in what they do? It was a real
eye-opener for me; I don’t think you can ever
truly appreciate the type of work these guys do
UK HOUSING unless you have a go yourself. The amount of
skill, care and team work required for wrapping,
MARKET UPDATE packing and moving different types of goods is
unbelievable.”

To keep BAR members informed of the changing conditions as measured by the average for the latest three
in the housing market the R&S will be compiling a monthly months against the same period a year earlier. This
update of the most important facts and figures taken continues the recent downward trend from a high of
from the Halifax House Price Index. 6.9% in May.

House prices in October were 6.6% higher


October 2010 than in April 2009
Average House Price for October: Despite the recent downturn, prices remain above the
£164,919 - up 1.8% on the previous month; up 1.2% trough reached in spring 2009. The average price is
on last year; down 1.2% on the previous quarter. now £164,919; £10,256 higher than in April 2009.

Prices in October were 2.3% lower than at Housing market activity is softening
the end of 2009 on a seasonally adjusted Bank of England industry-wide figures show that the
basis (-1.2% unadjusted) number of mortgages approved to finance house
The underlying pace of house price growth has turned purchase – a leading indicator of completed house sales
moderately negative in recent months – fell for the fifth consecutive month in September. The
The rate of decline, however, is significantly lower than number of approvals in Quarter 3 was 3% lower than
the quarterly rate of decline of -5% to -6% during the in Quarter 2.
second half of 2008.
(Statistics taken from the Halifax House Price Index October 2010)
House prices remain higher than a year ago
Prices in October were 1.2% higher on an annual basis Jonathan Davis with Angus and
Ria Russell of Brtannia Lanes

December 2010 Removals & Storage 15


Industry News

Movers on
Gary Burke is
the first person

the run in
from outside
the Americas to
reach such a

San Diego
lofty position
within PAIMA

T
he annual Santa Fe fun run returned to San Diego
at the IAM conference, the place where it all
began six years ago. The run was, as always, in
aid of the Johns Hopkins Cancer Research Charity Fund.
This year there were over 100 registrations with 89
of those competing in the 5K event. Last year the
company raised almost US$19,000 for the charity.
Race organiser Robert Cormier thanked all those
that took part for their generous support.

Men’s Results:
39 and under:

Wolverhampton’s first Enrique Lopez – Relocations Espana


(New men’s record of 20:02)

PAIMA vice president


40-59:
Steven Brown – Grace
60 and over:
Ed van Bodegraven - Voerman
Gary Burke, aged 52, managing director and joint founder of Burke
Bros Moving Group who has its head quarters in Wolverhampton, Women’s Results:
39 and under:
has been elected vice president of PAIMA, the Pan American Lisa Drewry – Taylor Moving & Storage
International Movers Association. (New women’s record of 22:40)
40-59:

P
AIMA is a worldwide organisation of also being carried out between Central and Mindy Vanden Berg – Graebel
international moving companies with South America and the rest of the world. 60 and over:
global representation, having offices Burke Bros was formed in 1982 by brothers Doris Bourne – Premier Worldwide
based in Panama, Central America and Florida, Gary and Chris with less than £1000 and today
USA. operates internationally with agents in more
Initially Gary represented Northern Europe than 100 countries. Operating in Wolverhampton
as regional director before representing all of with 25 vehicles plus support, Burke Bros has
Europe. Two years ago he was voted onto the a 24-hour logistics distribution service, along
Board and has now been elected by the full with UK domestic and overseas removal
assembly in California to vice president of services, commercial office moving and
PAIMA and is the first person from outside the storage facilities operating from the Burke Bros
Americas to hold such a high rank in the Trading Estate near central Wolverhampton.
Association. PAIMA represents every Latin Burke Bros purchased leading removal
American country, the US and Canada, along companies in a two year period between 1992
with countries from around the world, with and 1994 in Birmingham, Coventry and Rugby
representation in 41 countries. to establish the formation of the Group.
Part of PAIMA’s plan during the previous two Burke Bros, with a financial commitment in
years was to help relocate the administration Panama, are situated nicely and aim to further
from Panama to Tampa in Florida, including develop trade and partnerships with Latin
incorporating PAIMA into the USA, and also American countries once global relocation
to develop the online tonnage system between eases out of recession. Burke Bros Moving
members globally to enable further trade Group are seen as a main international
between member companies. Gary has helped household moving company servicing Latin
oversee arbitration and claims between members America and are already representing many
as well as bringing forward training in English UK movers as consolidators of shipments to
and Spanish for the global Association online, countries such as Mexico, Colombia, Peru,
with global certification due to be announced Argentina and Brazil. With agents in all major
and released. capitals, Burke Bros are represented and are
Over the next two years Gary will help oversee also able to deal with movement from Latin
the expansion plan to increase membership and America to the EU.
to make sure PAIMA is represented in more Terry Head from IAM, Ian Waters from
than 50 countries. The PAIMA Board has been OMNI and Colin Quarrington from FIDI Focus
slimmed to seven, with Board members from also attended the meeting in California along
the USA, Switzerland, Costa Rica and Mexico. with new members and potential new members
With the development of the second set of as guests of PAIMA. Many of the PAIMA
locks at the Panama Canal, shipping will be attendees are FIDI and LACMA members too,
able to move more quickly between the although the BAR is only represented by two Top: men’s winner Enrique Lopez;
Atlantic and Pacific as global movement members, Arrowpak and Burke Bros Moving above: women’s winner Lisa Drewry
continues to increase. More and more trade is Group.

December 2010 Removals & Storage 17


BAR News

CMOTY and DMOTY


A marketing opportunity

H
ow often does a gold-plated, dead-cert 2009 too and even that had a big effect on our
marketing opportunity come your way? conversion rate,” he said, adding that just the
Not often I’ll wager. But winning, or process of going through the audit if you get
even getting close to winning, either the into the last ten is useful in itself. “It lets you
John Luxford was delighted to
CMOTY or DMOTY competitions has become know what you are doing right and what you win the DMOTY title in 2009
recognised by some as one not to be missed. can improve upon.”
Luxfords of Weybridge won the first DMOTY Brian Maidman from Maidmans in
competition in 2009. Managing Director John Bournemouth feels the same way. His company who never even bother to try to enter despite
Luxford was understandably delighted to win received a Certificate of Merit in 2010 and the obvious, and maybe not so obvious,
and said that it was a great morale booster for Brian is proud to put the logo on quotations benefits. Among the reasons for not taking part
everyone that worked at the company. But what and on his website. were the mistaken belief that these competitions
was possibly more telling was a comment John The CMOTY competition has been taking will only ever be won by the bigger companies
made in an interview a few months later where place longer but even so the contestants still (although nobody explained why they felt that
he said that 62% of his customers had been feel that it is of enormous commercial benefit to way); and a perception that taking part is a long
influenced by it. win or even to get close. Anthony Robinson’s and difficult process that is not worth the time.
Similarly Matt Purdie, the 2010 DMOTY company won a Certificate of Merit in 2010. Nobody who offered this point of view had,
winner, was similarly impressed with the He said that of course everyone wants to win however, ever investigated what was involved
response from his customers. “We put it on all but he acknowledged that even those who in taking part.
our canvassing letters and promotional material,” don’t make it to the finals still benefit from the Brian Maidman feels that companies probably
he said. “It’s had a dramatic effect on our experience. “Even if you don’t get an award feel that they can’t win so they can’t be bothered
conversion rate and will continue to do so for the exercise of presenting your company in the to enter. Matt Purdie says that it’s very simple
many years to come.” right way is useful and good practice, not just to enter and absolutely anyone could win it.
But Matt was keen to point out that it’s not for entering competitions but for tenders too.” Neil Rogers summed it up: “You’ve got to be
necessary to win the competition to derive Both competitions are very well supported in it to win it,” he said.
some benefit from it. “We were finalists in however there are still a majority of companies Will you be having a go this year?

18 Removals & Storage December 2010


BAR News

BAR Services your cartons has been minimal. but unfortunately


a further price increase had to be accepted in
mid November.
been negotiated, BAR Services is confident that
this alliance will lead to the ongoing supply of
a simple and cost effective range of clothing
2010 yearly Throughout 2009 and 2010, BAR Services
has recommended a temporary move to kraft
for the membership.
Throughout the year, the BAR Services

round up cartons as an immediate way to save costs in a


slower and more competitive market. With the
common misconception that kraft cartons may
‘Product of the Month’ has suggested some new
or helpful packaging products. The unidolly,
quilted cover and floor protection as always
December has crept up on us mean a compromise in quality, several articles proved to be popular products but most recently
have provided a comprehensive explanation as BAR Services introduced the new Cordlash 95
again and before BAR Services to why this isn’t so. Members seem to have system from Cordstrap. This innovative restraint
take it as an opportunity to eat, accepted this fact and several bulk buying offers system has generated much interest and is a
on brown Pack 2s and Pack 6s have proved to product that has obviously been wanting in the
drink and be merry, it must be be very successful throughout this year. industry for some time. Further information
time for the yearly round up. BAR Services has always seen part of its role and a free demonstration can still be provided
as providing important and useful packaging by contacting sales on 01342 870087 or
information to the members. Back in April, it e-mailing sales@barservices.co.uk.
discussed firstly the ISO 14001 and secondly, Well that is 2010 in short, so what is new for

A
fter a difficult 2009, hopes were for a how necessary (or unnecessary) it was for smaller 2011? On the negative side it looks like more
more prosperous and positive 2010 but removal companies to chase this accreditation. of the same for the housing market with RICS
improvement has been slow and ‘patchy’ It concluded that whilst the ISO 14001 is worth data suggesting we might reach the low levels
has been a word commonly used by the members. implementing for larger companies, it can be of property sales in 2009 again. Predictions are
Whilst there has been a definite improvement in too onerous for smaller ones and that a simple that the most likely national average property
the housing market and in consumer confidence, document outlining the company’s environmental prices will see a reduction of 10-15%. However,
2010 has been defined by a slow, steady but policy is highly recommended and achievable. BAR Services is determined to stay positive –
fragile recovery. August’s article provided detailed instructions the company is still strong, it has many loyal
For BAR Services, the fragile market coupled on how to understand the board grade that is customers and it intends to continue providing
with several increases in paper prices throughout listed on your carton quotations. This was to the same quality of service and products as it
the year have proved frustrating. As a cooperative, give customers a better understanding of the always has.
the company sympathises with its members quality of board that is being used and to highlight As always, BAR Services will be dependent
that an increase in the cost of their packaging that when prices of cartons are too good to be on contact from the membership to be able to
materials is not helpful at a time when there is true, this may be because the board quality is find new ways, new products and negotiate new
stiff competition for fewer removals. In June, of a lesser grade. deals that will benefit your company. As a
BAR Services explained that the three paper July and August proved to be steady but co-operative, BAR Services is owned by the
price increases which had been incurred so far patchy months for many removal companies members and exists solely to work on your
in 2010 were largely due to a shortage in and many other industries, but BAR Services behalf. It therefore relies on industry knowledge
worldwide paper supplies. But did you also know was still surprised to learn that their preferred and information that it is fed back and can utilise
that a shortage of wheat throughout many of uniform supplier, Alexandra Workwear, had this knowledge to buy intelligently. Please feel
the world’s nations has had a knock on effect? gone in to administration. Price Waterhouse free to contact any of the sales team with any
Sound bizarre? Well the paper industry uses Cooper were called in as administrators but the information you may have or products you
wheat starch at various stages of the uncertainty, interruption in supply and major would like sourced. Don’t forget BAR Services
manufacturing process for different purposes; service issues caused BAR Services to look is your company and is working for you.
the shortage of starch is just another contributing elsewhere. In November 2010 it was pleased That just leaves all the team at BAR Services
factor that is affecting carton prices. BAR to announce that it is to work in partnership to say thank you all for your continued support
Services has negotiated hard on behalf of the with Safpro – a leading supplier in corporate and to wish you all a very Merry Christmas
members to ensure the percentage increase on workwear. With the discount prices that have and a very prosperous New Year.

Product of the Month


Technobox
What is the quickest and easiest way to pack a packaging required is a cushioning product, i.e.
computer system ready for your customer’s moving bubble film and the tape to close up the box –
day? The answer lies in the BAR Services’ Technobox. simple!
A good old faithful box that has been available for The Technobox is often a forgotten about carton
many years, the Technobox is made of a heavy but it definitely has its advantages on both office
duty corrugated cardboard. The carton not only and domestic moves. At a 15% discount through
provides protection for the terminal but also allows the month of December, you would be mad not to
space for all the other ancillaries. The only other try them.
For further details, please contact the sales team on 01342 870087
or e-mail sales@barservices.co.uk

BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 E-mail: sales@barservices.co.uk

20 Removals & Storage December 2010


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BAR News

from each other and build relationships with


Young Mover Profile: like minded people. “I think, at the moment,
the group has some really smart, outgoing and

Phillip Marston capable members, who I enjoy spending time


with. It benefits me by giving me the

of Harrow Green
opportunity to meet people within the same
interest group.”
Phillip’s ambitions for the young movers seem
to match BAR’s high hopes for the group as a
whole. As the group meets more and gains more
Many within the removals industry arrive experience, its members will come to have more
influence on shaping the removals industry and
there because of family ties or other such the way in which it works helping it to modernise
connections. However, for young mover and progress.
And Phillip has some ideas as to where the
Phillip Marston of Harrow Green this was industry should be headed. A higher profile for
not the case. the industry, better training standards and more
of a focus on quality would allow the industry
to grow as a whole he believes. “I think the

H
aving studied Politics at Lancaster he believes that many companies within the biggest problem is the tendency to compete on
University Phillip took a somewhat industry, when considered against other sectors, price only rather than on quality. It really is
different path and applied for a sales lack coherent recruitment and growth plans symptomatic of market conditions. The removal
position within White & Co. “I worked at making it a less attractive career choice to those portion of any relocation process or event is
Whites as an estimator for two years before without family ties. He said, “I do think that predominantly still seen as an area where clients,
moving to the Leeds branch and working as the structure of many companies could lead to both domestic and commercial, can save money.
the operations manager,” Phillip said. It was problems in nurturing talent and encouraging If the market were to compete on quality
then that the too-ing and fro-ing began as people to progress.” instead it would offer a way for companies to
Phillip returned to manage the Lancaster branch “I think much of the problem within the increase profits and therefore modernise and
before again returning to Leeds as manager of industry is to do with economics,” he continued. progress which will in turn attract new blood
the Leeds and Harrogate branch. After five years “As margins tend to be tight and competition to the industry.”
with the company, Phillip moved on and became fierce, overheads are consequently kept to an Phillip appears to be very keen to not only
commercial manager of Harrow Green, the absolute minimum and focus tends to be on develop Harrow Green as a company, but also
position that he still holds today. day-to-day issues, rather than succession help develop the profile of the industry for all
Phillip admits that he had no specific ambition planning and staff development.” Phillip is concerned. He concluded, “There is such a
to join the removals industry. So what has kept proud that Harrow Green’s approach is to try variety within the industry and it has a lot to
him in the fold? “I really enjoy dealing with all to offer continuous training to allow staff to offer. I hope that, as the industry grows, it will
sorts of different people and projects. The variety better their skills. attract more people and customers, through
that I get in my job is what keeps me interested.” It would seem that the addition of the Young innovative approaches to people management,
While Phillip is a keen advocate of the Movers Group to BAR is a welcome one, service provision and customer care as well as
industry’s ability to provide successful careers, allowing those new to the industry to learn embracing new technology.”

Pickfords displays the BAR badge


In October, Pickfords further embraced direction and ongoing commitment to actively to carry the BAR badge on its fleet. Vehicles
its support of the British Association market members, Pickfords decided to place are a tremendous advertising medium and an
of Removers by applying the BAR and the logos on the back doors across the entire excellent way of promoting the BAR and its
OFT logo to the back doors of its fleet. The addition of the BAR/OFT logo has Code of Practice to prospective customers.”
national fleet. been rolled out in stages.
Pickfords is the largest member of the British Managing Director Russell Start said, “The
Association of Removers and is one of its BAR does great work to promote quality and
longest standing members. For many years the the BAR/OFT badge is a mark of credibility
company has used the BAR/OFT logo in its amongst removal companies. We know that
marketing materials including its Yellow Pages many of our customers choose us because we
adverts, website and sales brochures but has are BAR members and the timing is right now
always stopped short of displaying the BAR to promote our membership as widely as
logo on its vehicles. possible and realise the benefits of our
Pickfords has a large fleet with many association with the BAR.”
versions of its livery, which has previously BAR Director General Stephen Vickers
made adding logos problematic. However, visited Pickfords’ Head Office to see the
Stephen Vickers with Pickfords’
following recent renewed enthusiasm to show badges being applied to vehicles. “I’m Managing Director Russell Start
support for BAR in recognition of its positive delighted that Pickfords has taken the decision

SPECIAL Get 10% discount off all BAR and BAR/OFT vehicle
OFFER stickers from BAR Services until the end of March 2011

22 Removals & Storage December 2010


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BAR News

Golf results:
Overall winner Bill Shannon
Runner-up Fenton Archer
Third place Keith Lowry
Team prize Fenton Archer
Michael Brison
Chris Fry
Ken McFaul
Nearest the pin Reg Hackworthy
Longest drive Aaron Fulton

Northern Ireland Area meeting


It has been some time since the Northern Ireland Area has held a
meeting but on 19 October this was remedied in some style with
both a business meeting and a golf competition to get everyone
back in the swing.

C
ampbell McGimpsey opened the meeting the website and referred to the details on the
with a warm round applause for the memory stick being provided to each attendee Winner: Bill Shannon
hardy group of golf enthusiasts who had that included details of each of the presentations
turned up at 7.30am to play 18 holes of golf in and a BAR Services catalogue.
what can only be described as ‘four seasons in Chris explained the history of Basil Fry, the
one day’ weather. The prizes were donated and role of brokers and how they add value to
presented by Basil Fry & Company. removers’ businesses. He described many of
Then it was down to business. Campbell the services available from Basil Fry and who
thanked everyone for attending and said it was was who within the company.
good to see so many BAR members attending Miranda gave a description of the products
but also very positive to see such a good turn- and services provided by BAR Services. She
out of non-BAR members: a good sign for the gave some of her background and the background
future of the Northern Ireland Moving Industry. of BAR Services set up as a buying co-operative
He then confirmed that the context of the meeting and explained how surpluses were rebated to
was to try and strengthen the Area membership buying members.
to sustain regular meetings and also to provide Daniel organised the charity raffle for RBA
Runner-up: Fenton Archer
a voice at National Council level. He thanked (Removers’ Benevolent Association) and
Stephen Vickers (Director General of BAR) not offered to attend a future meeting and speak
only for fulfilling his promise to come over for rather than repeat much of the broker information
the meeting but also for arranging the format of given by Chris. The prizes were donated by
the entire day from the hotel and golf, right Reason Global and the winning bottle of malt
through to the lunch and the meeting itself. He Whiskey was well received – but, presumably,
also introduced and thanked the various not drunk on the night. £150 was raised for the
speakers from BAR and several BAR affiliate RBA.
companies who had travelled over for the Loren concluded the presentations by
meeting: Reg Hackworthy, BAR President; describing the many and varied courses
Stephen Vickers, BAR Director General; available to members and non-members and
Chris Fry, Basil Fry & Company; Miranda finished by offering a special, on the day only,
Hyder, BAR Services; Daniel Reynolds, discount of 10%.
Reason Global and Loren Webster, BAR The formal part of the evening was the election
Training Services. of officers. After some ‘gentle’ persuasion the Team prize: Ken McFaul andFenton Archer
Reg discussed the governance review and the following officers were duly elected:
changes to the Association to make it a more Chairman: Campbell McGimpsey, McGimpsey
commercially focused Association that directly Brothers (Removals) Limited; Secretary:
benefits members. He explained the new Dominic Murray, Coastways Storage &
democratic processes to elect the Board, Councils Removals; Treasurer: Aaron Fulton, Pickfords
and the BAR subsidiary companies making the National Council Rep: Dominic Murray,
whole organisation more transparent and more Coastways Storage & Removals; Deputy
accountable. Later in the meeting Reg presented National Council Rep: Campbell McGimpsey,
the Board’s policy document on Standards. This McGimpsey Brothers (Removals) Limited.
will be discussed further at the next meeting On conclusion of the election of officers
but there was broad agreement that this was a Campbell duly thanked everyone again for their
positive move for the Association. attendance at the meeting and hoped that this
Stephen presented to the meeting the benefits would be the start of a new chapter for the
of membership, demonstrating many of the new Northern Ireland Area of BAR. No date was set
Nearest the pin: Reg Hackworthy
additional benefits that had been introduced in for the next meeting although this is expected
the past couple of years. He talked briefly about to be in January 2011.

24 Removals & Storage December 2010


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BAR SERVICES

GIVE
YOUR
STAFF
A MAKE-
OVER (Without getting fleeced)

D id you know that a uniform is an invaluable


part of your company’s brand and image.
It helps re-inforce the message you are
play and consequently we have sourced a manu-
facturer who supplies a comprehensive range of
garments to suit all your needs. If you would like
conveying to your customers about who you further information or would simply like to place
are and what service you provide? an order please contact Grant Harris at Safpro on
At BAR Services, we are mindful 01452 509886 or email grant.harris@
of the important part a uniform can safpro.co.uk.

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CMG News

BS 8522

The CMG
Councillors
ROGUE’S
GALLERY Rod Seealnd
Chairman
Neil Rogers
Deputy Chairman
Richard Hill
Councillor
Richard O’Sullivan
Councillor

The CMG Council meets


regularly and works hard
between meetings to serve
the needs of its members.
This ‘rogue’s gallery’ will
help members identify the
councilors and their specific
functions where applicable.
If you would like to voice Brian Maidman Danny Rutter Mark Herrington David Stanley
your opinion on CMG related Councillor Councillor Councillor Councillor
matters or are considering
joining the CMG, please
contact any councillor for
more information.

Nigel Shaw Kevin Mack Robert Poyner Phil Oram


Councillor Councillor Co-opted Co-opted

contracts in the near future. Although CMG


CMG Profile: A monthly look at what the members think membership is not currently a requirement of

Harkers Removals & Storage


the tenders he is confident that membership
will help him. “I’m pretty much certain that
the procurement people, to make it easy for
themselves, will insist on membership of the

A
lan Hoggin is the general manager of easier for managers, staff and clients too.” CMG being one of the requirements. So we are
Harkers Removals of Southwick in Alan had noticed that domestic clients had building ourselves up in readiness for it.”
Sunderland. The company was established responded well when the company achieved Alan admits that he still has to tell his
in 1932 by the grandfather of the current owner, BS EN 12522 because they were familiar with customers about the CMG rather than them
Keith Harker. Currently the company has Standards in their own working environments. asking for it but he feels that recognition is
around 20 staff, six removals vehicles and a “As soon as we mention that we have a British improving. “People want us to be members of
number of smaller vans. Its business is 60% Standard the people go with you because of it.” something even if they don’t know what it is.”
commercial and it’s a relatively new member Then, he said, the penny dropped. “If the He’s never been to a BAR or CMG conference
of the CMG having joined only last year. people you wouldn’t expect to realise the because, he says, he’s always on holiday when
Alan said that he discovered the CMG when significance of a Standard are responding in it’s on. He acknowledges though that it’s
he was serving on the National Council. “It that way then surely the commercial clients, who probably wise to go to one so he can make up
seemed to me that the CMG was looking to are working to a quality standard themselves, his mind about its value. Maybe Manchester
put us on the map and being members of the are going to respond well too.” Asked whether will be the one.
CMG would benefit us in the future retention the principle had worked, Alan agreed that In conclusion it’s clear that Alan is pleased
of contracts.” although it is in its early stages it is already that his company is a CMG member and is
He explained that the company had already showing dividends. “I find that we are now very supportive of what it is doing. “I think the
achieved BS EN 12522 and there were so many accepted at face value as members of BAR and team behind the CMG are all going down the
parts that were similar to BS 8522 that it seemed CMG with recognised Standards. I‘ve visited right lines. They are trying to build up
sensible to Alan to do that as well and reap the the Yorkshire Area meetings and I’ve seen how awareness and partnerships which is why I
benefits. “There are more benefits than a certificate they have been able to influence the NHS and decided to get on this bandwagon. I think the
or a badge on the vehicle,” he said. “You really the universities. I’m sure that will filter into enthusiasm they have there can only be good
enhance the way that you operate. You are my Area in time.” for the members.”
more procedure based. There is a methodology Part of Alan’s reason for joining the CMG was Next month’s featured company: Crown
behind everything that you do. It makes it because he intends to tender for some sizeable Promotions and Removals of Hackney

December 2010 Removals & Storage 27


CMG News

BS 8522

Delivery Services
honoured in the Sixth
Belfast Business Top 50

D
elivery Services, the Belfast-based
commercial mover, has been honoured
at the sixth Belfast Business Top 50
held at the Parliament Buildings in Stormont.
The Belfast Business Top 50 celebrates a
diverse range of entrepreneurs and business
leaders from every part of the city. Richard
Hill, owner of Delivery Services, said, “The
award is really encouraging for us in the
difficult market conditions. It reflects the
success of the introduction of the company’s
Library Relocation Service with its
innovative approach to moving books.”
The firm’s library relocation team will have
little time for mince pies over Christmas as
they face an intensive two week project in
Edinburgh, relocating and integrating three
libraries at Napier University’s new Sighthill
campus. The team will then return to
Scotland next year to complete phase two
of the Andersonian library refurbishment at The only exit from the kitchen of The King’s Head was via an open fire escape

the University of Glasgow. This follows the


relocation of Queen’s University’s medical
library and the Strandmillis teaching college
library this autumn, both of which involved Ingram’s shows
its versatility
dismantling and moving shelving in addition
to the book moves.
Richard believes that the company has
benefited from the US Foreign Secretary of
State, Hillary Clinton’s efforts to promote CMG member Ingram’s Removers and Storers of Bishop Auckland
Belfast as a location for US corporations to recently showed its versatility and adaptability by moving the entire
establish European headquarters. An
investment by The New York Stock Exchange commercial kitchen of a burnt out prestigious hotel in the centre of
in Belfast creating 400 jobs generated a Darlington, County Durham.
major move for Delivery Services merging

T
three offices into one new site. “This move he King’s Head was so badly damaged by
comes after a major investment by Citi fire and smoke that the only exit from the
Group which resulted in the relocation of second floor where the kitchen was situated
600 staff,” Richard said. “We hope that was via an open fire escape.
there will be similar work in the pipeline to In advance of the move, Operations Director
fill premises being created in Belfast’s new Malcolm Ingram inspected the site along with
Titanic Quarter commercial development.” Eric Hunter from R.G. Design and Quarmby
“Being able to demonstrate our quality Construction Site Manager Tony Knott.
credentials in the BS 8522 standard and An intricate method statement was then drawn up
CMG membership has been important to in consultation with Quarmby to take into account
give these large corporations the confidence the safety regarding all aspects of the move.
to use a regional mover such as ourselves,” On the day of the move Quarmby Construction
Richard concluded. arranged for Ingram’s operational staff to attend
an induction course at 08.00 hours to brief them
before they were allowed on site to carry out
the precarious move. Ingram’s five operational
staff, complete with PPE clothing and footwear,
then lowered the bulky kitchen equipment via
the open fire escape with the use of restraining operation due to the intricate method statement
straps, a dolly truck, piano wheels and manual Quarmby Construction insisted was put in place
handling techniques onto a vehicle situated in because of the restricted access and bulky
the loading bay of the hotel, ready for delivery kitchen equipment including industrial double-
to Blackburn the following day. The loading door fridge freezers and double-range ovens.”
procedure was completed in seven hours. Malcolm concluded: “I know our company
Delivery Services’ Library Relocation Service Malcolm commented: “We are used to would not have been considered for such a
has an innovative approach to moving books carrying out all sorts of commercial moves, move without CMG membership and BS EN
however this particular move was a tricky 12522 accreditation.”

28 Removals & Storage December 2010


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Overseas Group News

Are shipping lines providing


Overseas a good enough service?
Group By Chris Mackley
News
B
AR Overseas Group members have been the original date. They declined a claim from
discussing the level of service received the mover for the rental furniture saying that
from the shipping lines. The Group has this was a transit delay and so they had no
a close relationship with the shipping lines and liability for it under their Terms of Carriage –
through the MTC (Members Trading Club) despite the container being sent to the wrong
freight rates are negotiated annually for the country. After a negotiation taking a month,
benefit of the membership. So far, so good, but the shipping line eventually agreed to make a
what happens when something goes wrong? contribution towards the claim.
Do the shipping lines do enough when a Other members have reported problems with
problem occurs? shipping lines delivering containers too late
Sometimes problems arise because the mover for loading, or not at all – then declining to
has not supplied the shipping line with all the reimburse the cost of wasted labour and other
details needed to fulfil the booking. The mover consequential costs. To make matters worse,
should always ensure that full and accurate if a mover takes more than the permitted free
details of the loading address are supplied loading/unloading time - usually three hours
with details of access or parking problems at (20ft) or four hours (40ft) - then the shipping
the property. lines apply punitive detention charges, often
However in many other cases the shipping around £60 per hour.
lines fail to meet agreed bookings and other So it seems that it is okay for them to be late
problems regularly occur after loading, such as or to not show up at all without liability, whilst
the mis-routing of containers. the can charge excessively if a container is

W
One member had a problem when a container detained even half an hour over the free period.
elcome to the first booked and loaded for New York was sent to Is it time to bring service levels into the
Overseas Group News Colombo, Sri Lanka, by mistake. The annual discussion about rates? At the least the
section in the R&S. customer, an employee of a large multi- lines should be asked to supply a formal
Every month we will include national bank, was ready to take delivery of complaint resolution plan including details of
stories and information that the shipment in New York and had entered into how to escalate any unresolved complaints and
is particularly relevant to a lease agreement on an unfurnished apartment a suitable time-frame for replying.
Overseas Group members there; they were planning to furnish it when the
including: shipping information, shipment arrived. When the problem was
reports from the Overseas Group
Council, industry news and
discovered (two days before the shipment was
due to arrive in New York) the client’s
Overseas Moving
comments from members. employer held the mover responsible for Standard BS 8564
If you have any information consequential expenses: the cost of rental
you’d like to include please The British Standards Institute (BSI) has
furniture for the period of the delay. Whilst the already issued the BS number for the
send it to BAR at commercial@ mover attempted to avoid liability under its
bar.co.uk and to Chris Mackley at Overseas Moving Standard currently under
terms of business, the bank was able to use the development: it will be BS 8564. The details
chris@icmgerson.com threat of withdrawing future work as a lever to of the Standard are currently under review
pursue its claim. before BSI convenes the first meeting of the
Ian Palmer The shipping line shipped the container from development committee.
Colombo to New York arriving one month after

The Overseas Position


Chairman
Name
Ian Palmer
E-mail Address
i.palmer@whiteandcompany.co.uk
Group Council Deputy Chairman
Hon Vice Chairman
Peter Strange
Michael Gerson
peter.strange@robinsons-intl.com
michael@auroraleasing.co.uk
The BAR Overseas Group is Hon Vice Chairman Nick Kerr n.kerr@daviesturner.co.uk
administered by the Overseas Immediate Past Chairman Ian Tate jenny@evl.co.uk
Group Council made up of Councillor Rupert Morley rupert.morley@sterlingrelocation.com
representatives from OSG Councillor Steve Denning sdenning@fox-moving.com
members that have specific Councillor Chris Mackley chris@icmgerson.com
expertise in their field. To voice Councillor Phil Pertoldi philippertoldi@abels.co.uk
your opinion or for more Councillor Austin Clark austin@clarkandrose.co.uk
information on matters relating Councillor Tony Tickner tony@eurousa.co.uk
to overseas moving, contact any Councillor Robert Bartup rbartup@gbliners.com
of the councillors as follows: Councillor Steve Fanning steve.fanning@britannia-movers.co.uk
Councillor Andy Wade andy@fnworldwide.com
Co-opted Moore Shanks moore.shanks@moverstradingclub.co.uk

30 Removals & Storage December 2010


The Professional Advisers Panel is a brand new specialist companies within the UK. We are constantly
initiative specifically designed to offer members looking at ways to support our members’ businesses;
extended support across every aspect of their business. therefore, if this initiative proves to be a success, we will
This is a development of our highly successful Insurance develop the Professional Advisers Panel even further
Broker Panel scheme whereby BAR members receive into other relevant areas such as Health & Safety and
unlimited support, guidance and advice from qualified Environmental services.
specialist co
For any independent insurance, financial or legal advice, please contact a
BAR Professional Adviser partner.

Insurance

Basil Fry & Co Ltd Reason Global Insurance

Tel: 01372 385 985 Tel: 01273 739961


Email: broking@basilfry.co.uk Email: info@reason-global.com
Website: www.basilfry.co.uk Website: www.reason-global.com

Financial Legal

Wellers Backhouse Jones Solicitors

Tel: 0207 630 6665 Tel: 01254 828 300


Email: BAR@wellersaccountants.co.uk Email: enquiries@backhouses.co.uk
Website: www.wellersaccountants.co.uk Website: www.backhousejones.co.uk

in association with
Training News

Writing a Skills Minister


John Hayes

winning tender
Most CMG members will have Successful providers will then move on to the Minister sets
some experience of the tendering
tender stage. out government
process as it plays a vital role in The written tender commitment to
modern business life, especially
Upon successful completion of the PQQ stage
suppliers are invited to submit a written tender
apprenticeships

S
for the work to be carried out. A tender is
in the commercial market. always asked for in writing so it is transparent
kills Minister John Hayes has set
out his vision for apprenticeships
By Martyn Minker and non discriminatory, it is fair and open to and reaffirmed the government’s
everyone and it forms part of a formal legal

T
commitment to work-based learning and
he ability to complete an accurate and proposal. training.
professional Pre Qualification Questionnaire John Hayes said: “The truest measure of
and tender document has become something When completing your written tender document: the success or failure of this government’s
of a key skill; such is its importance in securing • As with the PQQ stage assess the risk before commitment to apprenticeships will be
valuable commercial contracts. deciding to bid. What impact will the contract found in how well-equipped today’s young
With this in mind, the CMG Council in have on your organisation? How much will it people will be in future years to face the
conjunction with BARTS has prepared some cost to prepare your bid and fulfil the contract? shifting challenges of life and work. To be
key information and advice on the tendering • Understand the requirements of the tender. successful in that, we must create a radically
process and how to prepare a winning tender What is the brief? What are the evaluation new model for workplace training with
document. criteria? Contact the buyer and ask questions if apprenticeships at its heart and with
necessary. partnership between government, employers
The PQQ • Know your competition. How have they done and individuals as its motive force. We have
A Pre Qualification Questionnaire (PQQ) forms in other tenders? What makes them competitive? promised to re-shape the apprenticeships
the first stage of the tender process. It enables What do you do better than them? programme to ensure that it provides more
the authority or client to create a shortlist of • Offer value for money but don’t under bid. high-quality training opportunities. We have
potential providers by evaluating their suitability Excessively low bids will reflect poorly on already begun to deliver on that promise by
to carry out the work. your organisation as it will appear you cannot redeploying £150 million to provide an
The following information will be asked for carry out the contract to the standard required. extra 50,000 places.”
on a PQQ document: basic details of your • Read all instructions carefully. Make sure The minister told the audience at the
organisation, financial information, business you understand what is being asked of you. Institute of Directors that the government
activities, references, insurance, quality control, • Get inside the buyers’ heads. What exactly would expand and improve the apprenticeships
health and safety, equal opportunities and are they looking for? How can you assist them programme by building on the existing
environmental management. in reaching their objectives? strengths of the GTA (Group Training
• Whilst ensuring that your tender is fully Association) sector.
When completing the PQQ document: compliant in every respect, look for, and suggest, He has asked the Skills Funding Agency
• Before entering into the PQQ stage careful ways in which you can offer an alternative to to review what funding they might make
evaluation should take place to assess the the client which offers real benefits in terms of available to support the work of GTAs and
requirements of the work you will be asked to cost reduction/time saved/minimising the to help them expand. He told the audience
carry out. Is the work within your capabilities? impact on the clients’ operations. that GTAs can and should play a major role
What is the size of the task? Is it in the best • Note the deadline for the tender and do not in the drive to increase advanced and higher
interests of your organisation to spend time miss it. Decide who from your organisation will level skills in growth sectors.
preparing a bid? be working on the tender and design a time plan. He also invited GTA England to put forward
• It is essential that all questions are answered What information will you need to prepare? a set of recommendations to him that will
in full and the information you provide is • Ensure your written tender is clear, concise help the sector grow in a way that will
accurate and honest as it will be checked. and easy to read. Avoid poor grammar and encourage even more businesses to get
• Do not leave any question unanswered as this unnecessary ‘waffle’. Present your tender involved in apprenticeships and other training.
looks poor. If you are unsure of the information professionally, well referenced and labelled. Mr Hayes said in his speech that the
you are being asked to provide you should • Demonstrate your knowledge, skills, government plans to reform apprenticeships
contact the person listed as the contact on the experience and understanding. Illustrate points to build on the quality of the training
PQQ. with relevant examples and written evidence. programme, and better meet the needs of
• Ensure your organisation can provide up to • Answer all of the questions and address the employers and learners, and said the
date policies on health and safety, equal requirements. Back up statements with evidence. government will do this in three ways by:
opportunities and environmental management • Ensure the information you have provided is • Expanding the number of apprenticeship
as these are key areas where you can score consistent. Check it, re-read it and ask someone places on offer and prioritise more advanced
highly. else to check it. skills levels at level three and above;
• If there are any anomalies in the information • Get your tender in on time. Late tender • Taking a firm approach in establishing
you are providing, such as a sudden drop in documents end up in the bin! what the employer contribution to
turnover, etc., it is essential that you explain apprenticeship programmes should be;
the reasons for this in full. For further information and advice • Making it easier for businesses to access
• Note the deadline for the submission of the or to find out more about BARTS’ apprenticeships, and in particular small
PQQ. Do not miss it. If you do your PQQ will Writing a Winning Tender workshop, businesses that can take advantage of the
not be considered. please contact a member of the support GTAs offer in this respect.
Based on the information you have provided training team on 01923 699484 or Taken from: trainingreference.co.uk
your PQQ will be evaluated and scored. e-mail training@bar.co.uk.

32 Removals & Storage December 2010


Commercial
2011 Mover
Of WINNER

The
COMMERCIAL
MOVER OF
THE YEAR

Year
2011

Guidance Notes
&
Entry Form

-One C ategory-

-One Move-

-One Winner-

proudly sponsored by:


�����������������������������������������������
�����������������������������������������������
���������������
WINNER
�����������������������������������������������
COMMERCIAL
MOVER OF �����������������������������������
THE YEAR
2011
����������������������������������������������������

�������������������������������������������������������������������������������
����������������������������������������������������������������������������������������
��������������������������

Guidance Notes
������ ��������

�������������������������������������������� ����������������������������������������
���������������������������������������� ����������������������������� �
���������������������������������������� �
������������������������������������������������� ����������������������������������������������
� ���������������������������������������������
������������������������������������������������ ������������������������������������������������
������������������������������������������� �������������������������������������������������
���������������������������������������������� ������������ � � � � �
������������������������������������������������� � � � � �
�������������������������������������������
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������������� ������������� �������������������������

���������������������������������������������� ������������ ����������������������


������������������������������������������� ��������������������������
��������������������������������������������� ��������������������
������������������������������������������������ ������������ ������������������������
������������������������������������������������� ����������������
������������������������ ������������� ������������������
����� �����������������������
���������
��������������������������������������������� �������������� ���������������������������
�������������������������
������� ��������������������
��������
��������� ���������������������
������������� ������������������������
��������������� ������������������
��������������������
���������� �����������
DMotY DMotY

DMotY DMotY
WINNER
DMotY DOMESTIC
DMotY
MOVER OF
THE YEAR

DMotY
2011-12 DMotY

DMotY DMotY

Domestic Mover
of the Year 2011-12

Competition
The BAR Domestic Mover of the Year is a
National & European Council initiative that is open to any
BAR Member company or Branch whose domestic moving
accounts for more than 50% of their total turnover.
The Award will be presented at the BAR Conference in
Manchester in May 2011.

Application forms can also be downloaded from:


www.bar.co.uk/dmoty2011.aspx
or contact BAR on 01923 699483
The BAR Domestic Mover
of the Year Competition
The Aims of the Award Award Criteria
Entries for the Award will be judged according to the
The National & European Council following criteria:
initiative is for outstanding performance, * �����������������������������������
commitment and leadership in the * �����������������������������������������������
* ���������������������������������������������������
domestic removals market.The aim is to * Customer satisfaction
encourage and celebrate high standards, * Compliance with the BAR Code of Practice
and to reward those companies who * Support and participation in BAR activities and services
* ������������������������������������������������
really lead by example.
����������������������������

The Prizes * ���������������������������������������������������


* �����������������������������������������������
����������������������������������������������������������������
BAR Conference which includes the Gala Dinner at which the Entry is open to any BAR Member company or
winner will receive the Award for Domestic Mover of the Year. Branch whose domestic moving accounts for at least
50% of its removals activities.
The winner will receive: ��������������������������������������������������������
�������������������������������������������������������������
described above. For the purpose of the Award, removal
* The BAR Domestic Mover of the ���������������������������������������������������������
�������������������������������������� �������������������������������������������������������������
months WINNER ������������������������������������������
DOMESTIC
* �������������������������������������� MOVER OF
The President of BAR at the time of the Award, the Chairman
THE YEAR ��������������������������������������������������������������
2011-12
* ������������������������� ����������������������������������������������������������
���������������������������������������������
* ����������������������������������������

* ���������������������������������
�������
�������������������������������������������������������
* Award Winner decals for up to four ���������������������������������������������������������������
��������������������������������������� ���������������
purchased if required) �������������������������������������������������������������
��������������������������������������������������
* �������������������������������������������������������������� ������������������������������������������������������
shortlisted companies will be carried out.
* ���������������������������������Removals & Storage of ��������������������������������������������������������
����������������������������������������������������� �����������������������������������������������������������
within twelve months ����������
����������������������������������������������������������
* ������������������������������������������������������� companies.
the Award
�����������������������������������������������
�����������������������������
���������������������������������� ����������������������������
receive: �����������������������������
�����������������������������
* ������������������������� * �������������������������������������������������������������������
FINALI ST ���������������������������
* Entitlement to use the Award Finalist * ���������������������������������������������������
DOMESTIC
������������������������������������������ MOVER OF * ������������������������������������������������������������������������
THE YEAR
�������������������������
2011-12
* �������������������������������������������������������������������
��������������������������������������������������������
������������������������� �������������������
1. ������������������������������������������������������
����������������
������������������������������������������������������
Deadline for entries ����������������������������������������������������
..................................................................................... ���������������������������������������������������������
2. ��������������������������������������������������������������
������������������� ����������������������������������������������������������
�������������������������������������������������������� in accordance with the timetable.
���������������� 3. ����������������������������������������������������������
..................................................................................... attend in person or send a representative, to the BAR
���������������������������������������������������
1 March 2011 ������������������������������������������
����������������������������� 4. �����������������������������������������������������������
..................................................................................... ������������������������������������������������������
it to BAR one month before the next DMotY Awards
14-25 March 2011 ���������
On-site inspection of shortlisted companies 5. ���������������������������������������������������������������
����������������������������������������������������� and no correspondence will be entered into.
place prior to completion of inspections)
������������������������������������������������������
..................................................................................... ���������������������������������������������������������������
29 March 2011 �������������������������������������������������������������
���������������������������������������������������������������
������������������������������������������������������������
the adjudication process.
.....................................................................................
1 April 2011
Important Information for Applicants
����������������������������������������������������� ���������������������������������������������������������
������������������������������������������������������� ���������������������������������������������������������
documentation requested. The application form will appear in
............................................................................................ ��������������������������������������������������Removals
4 April-15 April 2011 & Storage�����������������������������
����������������������������������������������������� www.bar.co.uk/dmoty2011.aspx or emailed on request.
selected from references provided) The completed application form must be sent to:
..................................................................................... DMotY Judging Panel, BAR,Tangent House,
62 Exchange Road, Watford, Herts,WD18 0TG
15 April 2011 no later than 18 February 2011.
�����������������������R&S������������
�������������������������������������������������������������
..................................................................................... �������������������������������������������������������������
����������� �����������������������������������������
Winner announced, Award and prizes presented at the �������������������������������������������������������������
Gala Dinner (2011 BAR Annual Conference) conditions or the Award criteria, please email:
dmoty@bar.co.uk
...................................................................................................................................................................................
FAQ
���������������������������������������
����������������������
���������������������������������������������������������������
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������������������� �����������������������������������������������������������������
����������������������������������������������������������� have to be purchased.
����������������������������������������������������������������
�����������������������������������������������������
����������������������������������������������������������������
A report in R&S ���������������������������������������������
������������������������������������������������������������
and lost.
���������������������������������������������������������
�����������������������������������������������������������������
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����� �������
���������������������������������������������������������������
����������������������������������������������������������������������
����������������������������������������������������������������
�������������������������������������������������������������� ������������������������������
�������������������������������������������������������������� ��������������������������������������������������������������������
Domestic Mover of the Year
WINNER
DOMESTIC
MOVER OF
THE YEAR
Application Form
2011-12

�����������������������

BAR Membership No:

Contact Name:

Address:

Postcode:
Telephone:

Email:

Website:

������������������������������������������������������
����������������������������������������������������������������
��������������������������������������������������������������������������������������������������� %

����������������������������������
��������������������������������
�������������

�������������������������
������������������������

������������������������������������������������������������������������������������������������������-
�������������������������������������������������“I believe my company would be worthy winners of the BAR
Mover of the Year 2011-12 Award because.....”

Please supply the following in support of your entry:


�����������������������������������������������������������
�������������������������������������������������������������
3. Sample of letterhead
4. Sample removals quotation form
5. Six completed customer satisfaction questionnaires, from the
�������������������������������������������������������������������
�������������������������������������������������������������������������������������������

Please send the completed form and supporting documents to:


�������������������������������������������������������������������
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proudly sponsored by:


Commercial

2011
Mover
Of WINNER

The
COMMERCIAL
MOVER OF
THE YEAR

Year
2011

Competition Entry Form


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Closing Date for Entries - 31st January 2011


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Training News

Ofsted Report: Good practice in involving


employers in work-related training
E
mployers reap the benefits of better marketplace. This report identifies the features
motivated and more highly skilled staff of good practice and highlights practical examples
when they get involved in work-related of good or outstanding provision. I hope others
training, according to a report published by will learn by these examples.”
Ofsted, the Office for Standards in Education, Even in the good and outstanding examples,
Children’s Services and Skills. the report highlights that almost all of the
The Ofsted report, ‘Good practice in involving involvement of employers was at the instigation
employers in work-related education and of providers. In the best examples, however,
training’, says that training developed by providers worked hard to involve employers
providers working closely with companies helps and to tailor training provision to their needs.
employees make greater contributions to the The study found that employers rarely took
effectiveness of their business. the initiative to make or maintain contact with
The report highlights that small businesses providers or to influence provision. The report
also benefitted from good support from recommends that employers take more
specialist training providers, helping to keep responsibility for engaging with providers and
them up to date with changes in legislation or shape provision to meet their own needs.
business practice. Twenty-two of the thirty All of BAR Training Services on site training
providers visited also helped employers to get can be tailored to suit the individual company
public funding for training. requirements of BAR members.
Her Majesty’s Chief Inspector, Christine Gilbert
said: “Employers, providers and employees all To find out more about the training
benefit from employer involvement in work- available from BARTS, or to discuss
related training. Where employers and providers your training requirements further
develop good relationships, learners, trainees please contact a member of the
and staff are able to develop the skills and training team on 01923 699484 or Everyone benefits when employers get involved
confidence to reach their potential and help e-mail training@bar.co.uk in employee training, says Ofsted
employers compete more effectively in the Taken from trainingreference.co.uk

BAR Training Services


Training Available on your premises
The following courses can be delivered on site by our Field Trainer using
our mobile training vehicle:
• Health & Safety awareness • Removals Documentation
MAKING • Manual Handling • Fire Warden Training
TRAINING • Fire Safety Training • Risk Assessment
AFFORDABLE • Induction Training • Fragile Packing - Beginner/Refresher
• Basic/Advanced Packing Skills • Specialist Packing/Piano’s
• Vehicle & Container - Loading • Writing a Winning Tender - NEW!
• Warehousing • Selling Skills
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to download a booking form or call us on 01923 699 484
*All courses are subject to change.

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Herts, WD18 0TG.
T: 01923 699484 F: 01923 699481 E: training@bar.co.uk W: www.bar.co.uk

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42 Removals & Storage December 2010
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European News

News Roundup R&S is grateful to FEDEMAC for


its contribution to this section

Mandatory manifest
of shipping cargo
24 hours prior to
loading in Latvia
It will become mandatory to manifest all
shipping cargo a minimum of 24 hours prior
to loading on board as from 1 January, 2011.
In view of changes in EU customs regulations
expected to take effect from 1 January, 2011 Bridge closure
Trucks to pay
the shipping lines in Riga, Latvia are in Cologne
adjusting their procedures in order to be in
According to the German Association of
for pollution line with the requirements. According to the
Removers (AMÖ), in mid October the
new requirements it will become mandatory
The EU wants Member States to charge Cologne bridge ‘Zoobrücke’ was closed for
trucks for air and noise pollution as well as to manifest all cargo a minimum of 24 hours
trucks with a gross vehicle weight of 30 tons
prior to loading on board. This means that
infrastructure costs. The idea is to revise the or more. HGV traffic has to use diversions
‘Eurovignette Directive’ to help Member along with the usual customs documents all
to get to the Cologne Trade Fair Centre and
States deal with congestion problems better. shipping instructions and BL drafts need to
other destinations in the city centre. Long-
be confirmed by that time otherwise loading
The plan offers the opportunity to charge distance HGV traffic is being diverted via
different rates for using the same piece of on board might not be allowed. Between now
the motorway ring, terminating and
road at different times of day. “It is part of a and the deadline they intend to gradually
originating HGV traffic is being diverted via
introduce the changes. During this transit
much broader drive to create a ‘fair financial’ ‘Mülheimer Brücke’ and ‘Severinsbrücke’.
framework for transport where prices for the period short sea cargo will be manifested 24
Cologne authorities confirmed that HGV
hours after sailing from Riga port and all
different transport modes reflect the real costs traffic will be granted access to these route
other cargo 24 hours before the feeder arrival
to society and the taxpayer,” according to diversions even though they are tangent to
Siim Kallas, Vice President of the European to the transhipment port. For consignors it will
Cologne´s LEZ. The bridge was closed
mean that complete shipping instructions for
Commission and responsible for transport. because a check revealed that the bridge was
short sea cargo together with booking orders
constructed with specific parts which could
are needed very quickly after the sailing from
corrode, therefore it will be closed until
Riga as the lines will literally only have a
New border crossing couple of days to finalise Bills of Lading.
further checks have been finished.
point: Bulgaria-Greece
Bulgaria and Greece will be opening a new Road Transport:
crossing point on their joint border. After the Alpine transit common social
first ever joint sitting of the governments of of road freight standards between
Bulgaria and Greece took place in July, the
Bulgarian President and Greek Prime Minister
Despite legality concerns the Swiss
government seems determined to push
the EU and its
confirmed, amongst other decisions, the
forward with its controversial Alpine Transit neighbouring countries
upcoming opening of the Ivaylovgrad-
Exchange Scheme (ATES) and its possible The new European agreement concerning
Kiprinios border crossing point located in the
extension to the entire Alpine region. The the work of crews of vehicles engaged in
south of Bulgaria and in the very northeast
Swiss domestic legislation aims to allow international road transport (AETR) entered
of Greece. This will be the fifth crossing on
the 493km long Bulgarian-Greek border, Alpine freight transit only on rail but allows into force on 20 September, 2010. This
which already has four border crossings – for exceptions. The number of road freight agreement extends the European Union rules
transit routes is currently limited to four and on driving time and rest periods for lorry
Kulata-Promahonas, Ilinden-Eksohi,
the legislation does not allow an increase of and coach drivers to 22 additional countries.
Svilengrad-Ormenion, and Zlatograd-Xanthi.
this number or an increase of the capacity of It will make it easier for EU hauliers to work
The last one is only for cars and was opened
existing road transit routes. In addition, the in neighbouring countries and will improve
in January 2010.
Swiss domestic legislation aims to limit the safety and the conditions of competition in
number of annual road freight journeys to all the AETR countries. With minor exceptions,
Change of addresses 650,000. the AETR rules correspond to those of EU
for Rome Customs legislation in the same field. In particular,
the use of the digital tachograph to enforce
Clearance Depot Launch of new the driving time limits of hauliers is now
The main, historical Rome Customs Office, obligatory in all new vehicles of the 49
known as Dogana di Roma - San Lorenzo, is freighter route Contracting Parties to the AETR. Having
moving to two new sites. From September 24, Grimaldi Lines has launched a new freight- one set of rules inside the EU and in
Customs Clearances are now being carried only Ro-Ro service between the Italian international transport from third countries
out in Via del Commercial 27 and at the Centro Mediterranean port of Livorno and Catania, to the EU Member States and between the
Agroalimentare (Agricultural and Food the industrial hub of Sicily. Two vessels, the third countries prevents distortion of
Centre). The new site is in the Ostiense area, Eurocargo Malta and Eurocargo Genova, are competition arising from differences in
quite a distance from the San Lorenzo one. plying the twice-weekly route, which also permissible driving times between countries,
To go from San Lorenzo to Via del Commercio calls at Malta and Genoa. The vessels have a protects the working conditions of drivers
27 means crossing the city centre with serious loading capacity of about 4,000 metres of and ultimately contributes to better road
problems for drivers and local circulation. rolling cargo and a speed of 23 knots. safety across Europe.

46 Removals & Storage December 2010


European News
Do you have any news?
If you have please send it to: The Editor, Steve Jordan, Removals & Storage, The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk

Customs numbers and codes SNCF in line to


Importing/exporting household goods and personal collect French
effects to or from the European Union. ‘green’ tax
on trucks
F
EDEMAC has provided R&S with When the EU 24-hour manifest rule becomes

T
information in an attempt to better explain effective on 31 December, 2010 all cargo his summer SNCF, the French Rail
the growing confusion over the use and imported to/exported from the EU will have to Group, became a member of a
requirements of customs numbers and codes. show EORI numbers on ENS/EXS declarations consortium tendering to implement and
The main confusion appears to relate to the and on manifests. Most shipping lines are working run a scheme for the collection of a ‘green’
numbers being used at present and those to be on the EU24 project and their systems plus full tax to be levied on trucks in France. The
used in the future for different reasons. instructions are expected to be made available consortium is 70%-controlled by Italian
Most of the changes are as a result of the very to customers globally before the end of 2010. motorway concession group ‘Autostrade’
long and very complex rules relating to European and the French railways, with a 10% stake,
Union Regulation 1875/2006 which contains HS Codes is expected to provide expertise via its
many different elements which are being The Harmonised Commodity Description and subsidiaries operating in the field of network
introduced over a period of years. Coding System (HS) of tariff nomenclature is maintenance management and logistics.
Further confusions appear to be arising as a an internationally standardised system of names The irony of a rail utility having a role to
result of the different ‘start dates’ for particular and numbers for classifying traded products play in collecting a tax on HGVs is further
changes. developed and maintained by the World Customs enriched by the fact that this year, SNCF,
Organisation (WCO) (formerly the Customs for the first time in its history, is set to earn
Economic Operator Registration Co-operation Council), an independent more of its global turnover from road transport
and Identification (EORI). intergovernmental organisation with over 170 businesses than from trains. Three other
The EORI system is a European Union-wide member countries based in Brussels, Belgium. consortia, including one headed by France
system. This requirement was introduced on The HS system is being brought into use by Telecom and another by French motorway
1 July, 2009 in all 27 Member States. EORI the EU as of 1 January, 2011 but at this stage it concessionary group ‘Sanef’, are also
numbers are issued in each EU country with will not be compulsory. candidates to operate the scheme.
one registration number format which is As of 1 January, 2011 moving companies The task facing the future operator is to
recognised in all EU countries and recorded on involved in international work will be allowed set up a taxation system, applicable to up to
a central EU database. to use: the HS codes; a packing list giving 850,000 trucks (including 600,000 vehicles
Some EU Member States initially had proper/accepted descriptions; and/or both. registered in France) and extending over
difficulties in implementing EORI Regulations. However, whilst the use of the HS code alone 12,000km of French highways, toll-free
Consequently, the EU Commission advised will not be made compulsory to begin with motorways and the secondary network – the
EU Member States that they should not strictly there will be considerable pressure to use the aim being to encourage shippers to use other
enforce the requirement. This period of flexible codes and their use may well become compulsory modes of transport than road.
enforcement of the EORI number came to an at a later date. Movers are therefore advised to The introduction of the HGV green tax
end and the EORI Regulation was fully enforced start using the HS codes at the earliest scheme has already been postponed twice,
with effect from 1 July, 2010. opportunity in order to become familiar with having initially been planned to launch this
EORI numbers allow customs in any EU them before any further anticipated legislation. year and next. The scheme is now unlikely
Member State to identify traders in all EU States. According to the information given by the to become operational before the second
In addition the numbers will be used for the European Commission, the first six digits of half of 2012. If the scheme goes ahead trucks
exchange of information between the customs the HS code should always be the same for the would be taxed at between euro 0.12 and
authorities as well as between customs authorities movement of used household goods and euro 0.20 per kilometre, which could generate
and other authorities, for example other personal effects. Individual countries can then revenue for the state coffers of euro 1.2 billion
government departments, but only in respect add additional specific numbers for their own a year.
of the movement of goods involving a customs purposes and depending on their own needs,
procedure. for example, statistics, etc. The European
EORI numbers must also be provided by Commission is very interested to know if there
carriers on provision to the customs authorities is a discrepancy in the first six digits and have
of pre-arrival and pre-departure information on advised that they are obliged to deal with such
all goods entering and leaving the customs matters and that they will deal with these
territory of the Community and for imports from issues to ensure that Member States are acting
and/or exports to countries outside the European correctly. However, to do this it is necessary to
Union (EU). Note: Norway and Switzerland have adequate proof such as a scanned copy of
have the same status, in relation to these matters, relevant documents, etc. It is not sufficient to
as an EU Member State. receive verbal reports or e-mails referring to
comments by operators.
EORI and the EU 24-hour manifest rule FEDEMAC is continuing to monitor these
The filer of an entry summary declaration matters and trying to gain further clarification
(ENS) and exit (EXS) under the EU 24-hour on issues which are still causing confusion. As Ironically, SNCF is set to earn more of
manifest rule must include their own EORI mentioned above the complete Regulation is its global turnover from road transport
number in the ENS/EXS and, if they are not very complex and involves many changes and businesses than from trains, for the first
time in its history
the carrier, must also include the carrier’s introductions of new requirements which are
EORI number. being introduced over a period of time.

December 2010 Removals & Storage 47


European News
R&S is grateful to FEDEMAC for its contribution to this section

The European
parliament’s
conclusions could
have a bearing on
BAR’s plans for
Standards-based
membership

Standardisation – the European view


A sitting of the European parliament in October discussed the future of European standardisation and came
to a number of conclusions that relate directly to BAR’s current plans for a Standards-based membership.

T
he report of the meeting said that the importance of standardisation as a tool to is necessary, therefore, to ensure that standards
European Commission is currently working support legislation and public policies. Member are comprehensible and easy to use so that they
on a ‘Standardisation Package’, which States, and in particular market surveillance can be better implemented by all users. Measures
will include a legislative proposal to revise authorities, should send representatives to take should be also taken to ensure that SMEs are
the existing legal framework on European part in all national technical committees able to fully take part in the development of
standardisation and set the standardisation policy mirroring the development of standards in standards and have easier, and less costly,
for the next decade. It “… should build on the support of EU policies and legislation.” access to them.”
strengths of the existing system which constitutes In its conclusion the report said that the
a solid base for improvement, refraining from any ongoing debate on the review of the European
radical changes that would undermine its core standardisation system should build on the
values.” It should not require a “complete “ ... mutually agreed strengths of the existing system which constitutes
overhaul of the system” the report said. voluntary standards a solid base for improvement, refraining from
The report concluded that, “The full potential
of the single market cannot be released without
have enabled better any radical changes that would undermine its
core values. It then offered some 43 proposals
the support of a modern standardisation process,” regulation, stimulated including:
adding that “mutually agreed voluntary standards business competitiveness • Calling on the Commission to simplify
have enabled better regulation, stimulated procedures where possible, and specifically to
business competitiveness and removed barriers and removed barriers take the ‘think small first’ principle into account
to trade.” It also hints that the European to trade.” in future changes;
Commission will be seeking to impose more • Calling on the Commission to present an
compulsory standards in the future with its action plan aimed at a more integrated EU
comment: “The extension of the use of standards It would be a mistake to think that the EC’s standardisation system, more efficient and
in new areas of Union legislation and policies attention in this regard will be focused mainly effective standard-setting, better access to
is desirable, taking into account the specificities on large industry sectors. In the section entitled standardisation, in particular for innovative and
of the areas concerned in accordance with the ‘Facilitating access to standards’ the report states: high-growth companies, a stronger EU role in
principles of better regulation.” “Although small and medium-sized enterprises standard-setting at international level and a
In a comment that suggested increased (SMEs) form the backbone of the European more sustainable financing system for the
participation and perhaps control of the economy, their involvement in standardisation development of standards.
standardisation process the report said: “It should is not always commensurate with their economic For a long time there has been concern in the
be also emphasised that in most Member importance. Moreover, standards are not always moving industry that if general standards were
States public authorities show a limited designed and adapted to take account of the not developed and embraced then they would
interest in participating in the standards characteristics and environment of SMEs, in be imposed from Europe. This report appears
development process, notwithstanding the particular small, micro and craft enterprises. It to support this theory.

48 Removals & Storage December 2010


European News
R&S is grateful to FEDEMAC for its contribution to this section

Movers come 35 out of 50


in consumer survey
The 4th edition of
second-hand cars, clothing and footwear and
the CMS gives the meat have scored lowest. At the other end of
moving industry the spectrum, airlines show good results in spite
a rating of 74.6
of the disruptions of spring 2010 and consumers
also appreciate cultural goods and services.
The Scoreboard ranks consumer markets by
looking at indicators such as comparability,
consumer trust, consumer satisfaction, problems,
complaints, the ease of switching providers,
prices, etc. The purpose is to identify the markets
that appear most at risk of malfunctioning and
to analyse problems and identify solutions. For
the first time, the Scoreboard ranks as many as
50 different markets – from food to domestic
appliances to car repair – in all EU countries.
Out of the 50 different markets and with 1
being the worst performer and 50 being the
best, the removals and storage industry comes
in at around number 15. So nothing to be too

T
he European Commission has now remedial action was thought necessary. As it complacent about but at the same time the
published the 4th edition of the CMS: a turned out the survey included the moving differences between the ‘middle-runners’ are
Consumer Markets Scoreboard revealing industry anyway. very marginal and it is perhaps reassuring to note
which markets meet consumer expectations. Whilst it is too early to know if the Commission that no news is good news as far as specific
Out of 50 industries surveyed the removals and will call upon us for follow-up action, the initial mentioning by the Commission is concerned.
storage industry came 35th out of 50. results would appear to give the moving industry As a comparison the Commission actually
Earlier this year the FEDEMAC Board took a rating of 74.6 with the worst performers praises the Airline industry which came in at
the decision to sign up to the Consumer achieving 65.3 and the best 83.5. 31 with a rating of 77.7. It is not yet known
Scoreboard project following a direct request The autumn 2010 Scoreboard reveals that whether the Commission will ask for any action
from the European Commission. The FEDEMAC investments, pensions and securities, real estate from the moving industry.
Board felt it necessary to be willing to cooperate services and Internet service provision are the The full survey can be viewed at: http://
with the Commission in case the industry was three markets most likely to be failing consumers ec.europa.eu/consumers/strategy/docs/4th_
badly rated in the exercise and in case any across the EU. Among goods markets, edition_scoreboard_en.pdf.

Late Payments Directive


Positive help for businesses

T
he European Parliament recently adopted The aim of the revised directive is to make
the revised Late Payment Directive life for SMEs and businesses easier, to cut
setting a general 30-day deadline for down the risk of liquidity problems and, in

EU VAT?
invoice payment, for both public and private extreme cases, bankruptcies. It is estimated
sectors. Member States will have two years to that European businesses spend an estimated
transpose the new directive which means by euro 25 billion (around 22 billion pounds

T
2013 at the latest, this will be the binding law sterling) per year chasing late payments from here are rumblings in the media that the
in the European Union. However, many MEPs the public and private sectors. The revised European Commission is exploring the
will be pushing for an earlier transposition into directive will now provide businesses with possibility of the EU generating its own funding
the national laws. the instruments effectively to exercise their through a system of European taxes.
The directive sets a general 30-day deadline rights and confront debtors in case of late The commission has decided in a budget review
for paying invoices and only in exceptional payment. that the current funding system in which two thirds of
cases will this period be extended. For public The only derogation that the European the EU’s budget is provided by Member States is no
authorities, it will not be possible to have a parliament agreed to involves health care longer the most suitable method.
longer paying period than 60 days. This is institutions; however this remains optional for A report in The Guardian newspaper says that any
important given the amount of money spent in the Member States. Other provisions state that new system could involve a European level VAT
public procurement in the EU each year. The public authorities can extend the deadline up system, as well as EU taxes on financial market
Directive will improve the behaviour of public to 60 days, but not exceed it; companies may transactions, air travel, and carbon emissions. BBC
authorities through the introduction of charge 8% interest on overdue invoices and News reports that the UK, France and Germany have
compensation for recovery costs making it euro 40 (approximately 35 pounds sterling) to all rejected the idea of an EU level tax system.
easier to claim interest on outstanding amounts. cover expenses that might have occurred.

December 2010 Removals & Storage 49


People News

Make sure your organisation


Mason double experience. It reinforced some of the
knowledge I already had of the industry
is represented at the 2011
MAN everywoman in
first at FIDI whist teaching me new areas I have not
previously encountered.” Simon also paid Transport & Logistics Awards
Academy tribute to his tutors - Jesse Van Sas from
Interdean Belgium, Kim Ngoc from Saigon

C
aroline Mason of John Mason & Sons Van International Relocations, and Maria
and her brother Simon, currently Lundberg of ICM Kungsholms who he said
working with Crown Worldwide in were excellent and did a great job in making
San Francisco, have won the FIDI top student the learning sessions as interactive as
award in Essentials in International Moving possible. “They also were very adept at
Award Categories
(EIM) in consecutive years. Caroline did her making even the most nervous of students �� �Rising Star of the Year Award
�� �Director of the Year Award
training in Brussels in November last year; at ease during the presentations and role �� �Commercial Driver of
Simon took the course in Denver this plays,” he said. “I left the course feeling the Year Award
�� �The Warehousing Award
September. confident that I had improved my knowledge �� �Team of the Year Award
(led by a woman)
“It was a week of intensive training, whilst making friends for life, from all over �� �Industry Trainer of the Year Award
�� �The Green Champion Award
classroom learning, group work and field the world.”
trips,” said Caroline. “Apart from learning so We know there are a number of exceptional women working
much about the moving industry, it is also in Transport and Logistics; how many do you know? This is your
really enjoyable as there is the opportunity opportunity to recognise the inspirational women working in
your sector.
to network and meet people from around
the world. The tutors were also brilliant, Nominations open on Wednesday, 1 December 2010 and close on
Friday, 11 February 2011. It’s free, quick and easy to nominate at
really knowledgeable and enthusiastic about www.everywoman.com/tlawards
passing on their expertise and although the
Awards Ceremony and Luncheon: This event is the perfect place to:
course is hard work, the tutors make it fun.
The Savoy, The Strand, London Celebrate the achievements of the talented women
I would definitely recommend attending Wednesday, 4 May 2011 in Transport and Logistics
the EIM, it’s a great experience and I am Position your organisation as a place where
To secure your place at the 2011 MAN everywoman women want to work
looking forward to participating in other in Transport & Logistics Awards or find out how your Network with key industry figures
organisation can be involved, call the everywoman Motivate and reward your team
FIDI Academy courses in the future.” Team on 020 7981 2574 or visit Entertain clients in an inspiring, relaxed and
Simon also had fun on the course and www.everywoman.com/tlawards professional environment

learned a lot too. “I found the EIM a Simon and Caroline Mason Media Partner: Sponsors: Supported by:
thoroughly enjoyable and empowering

������������������������������
����������������������� ���������������������
������������������� �����������������������
�����������������������������������������������������

�������������

50 Removals & Storage December 2010


And another thing ...

Banks, and why I hate them


By WALLY WHINGER

I
’ve always hated banks, they made my life saying ‘cool’ at the end of every sentence –
a misery when I was a young married man not exactly Mr Mainwaring.
struggling to pay a mortgage and now when Another thing that drives me mad is all the
things are a little easier they keep sending me different kinds of accounts they try to flog you
letters offering loans I don’t need at interest ... none of them paying any interest that you’d
rates nobody in their right mind would pay notice. Back in the good old days most people
anyway. Oh, and then there’s the credit card had a current account and, if you were lucky
cheques, to help me over Christmas or that enough to have any spare cash, another one for
‘unexpected emergency’ with an interest rate savings. Now it’s a bit like Starbucks; there’s a
of only 19.5% APR … they’re having a laugh! Silver account, a Gold account, a Super Premier
The banks’ post crash PR campaigns are account or if you’re very posh a Platinum
out to convince us they’re our true friends. Premium Elite account, all with a different
Watch their TV adverts and see how many monthly fee covering ‘value added benefits’
times the words ‘help’ or ‘helpful’ are that are usually of no value or benefit at all.
mentioned and how they all want to treat us On the rare occasions when I’ve needed to
as individuals – what twaddle. raise some serious money for some scheme or
Here’s an example. The current custodian other the banks have always been completely
of my modest funds has assigned, for my useless. The rule seems to be that if you’ve
convenience, a personal banker who according already got plenty of dosh they’ll lend you
to the letter was there ‘in branch’ to deal with some more, but if you haven’t you don’t have
any problems or give advice about my financial a prayer. And even if they do condescend to
affairs; they even gave me his direct line cough up when times are good, they’ll chop
number so I could avoid the usual rigmarole your legs off the moment things start to get
when I called. Trouble is he’s never there; it’s tough … very helpful.
just another answering machine telling me Mark Twain once wrote, “A banker is a man
everyone’s away on a course, or some other who lends you his umbrella when it’s not
Can you think of any subjects for our drivel. When I did finally meet ‘Damian’ he raining and takes it away when it starts.” Ain’t
grumpy old man to get his teeth into? looked about twelve, wore white socks and an that the truth?
earring, called me mate all the time and kept Happy Christmas
You can email him at:
david@thewordsworkshop.co.uk

Solution to November’s puzzle

Oh dear! Looks like last month’s competition was too hard as few had a guess and nobody recognised Jonathan
Hood’s swirly features squinting off the page. Oh well! Let’s try again. This time it’s really easy so, if you want to
win a free quarter-page advert for your company in R&S get your answers in now.
Answers to Steve@thewordsworkshop.co.uk

December 2010 Removals & Storage 51


The Equality Act 2010

The Equality Act 2010 –


employment implications
The Equality Act 2010 (or at least most of it) came into force on 1 October, 2010. The legislation was
designed to harmonise the existing discrimination legislation concerning sex, religion, sexual orientation,
race, age and belief whilst adopting a single approach to discrimination laws where possible.
By Steven Mayerhoff of Backhouse Jones Solicitors

W
hile the Act does and will have an government has had to rethink its position and system, although in reality it is not likely to lead
impact in other areas (such as goods make a change in respect of indirect disability to any major change as the central question for
and services, premises, education, discrimination. a Tribunal to consider (why person A has
etc.), the main changes and key concepts from It is now proposed that disability related subjected person B to a detriment) will almost
an employment perspective can be summarised discrimination should be replaced by a new certainly involve consideration of how A treats
as follows:- prohibition on indirect discrimination against other people in any event.
disabled people.
Key Concepts The definitions of indirect discrimination shall Harassment
‘Protected Characteristics’ now be harmonised in relation to all protected The Equality Act 2010 will align protection
The Act lists the protected characteristics as characteristics and will now cover both disability from harassment in the employment field across
age, disability, gender reassignment, marriage and gender reassignment. most of the protected characteristics. Pregnancy
and civil partnership, pregnancy and maternity, The provisions of the Act have not changed in and maternity along with marriage and civil
race, religion or belief, sex, sexual orientation. relation to indirect discrimination against partnership are excluded although, importantly,
There is no change from the list of characteristics pregnant women or women on maternity leave. employers may now have liability in cases
protected under existing laws and the majority This will still fall under the remit of indirect where their employees harass a third party.
of the definitions remain the same, although sex discrimination. Harassment is defined as ‘unwanted conduct
there are some minor changes: for example related to a relevant protected characteristic’.
gender reassignment is to be widened by Associative and Perceived Therefore harassment will also be based on
removing any requirement for medical Discrimination association and perception.
supervision. Interestingly, the Act lists pregnancy Currently the law relating to perceived
and maternity but does not define them. discrimination is inconsistent. For example, Combined Discrimination
direct discrimination on the grounds of perceived Combined discrimination is a new concept
Direct Discrimination (rather than actual) race, sexual orientation, introduced by the Act and is designed to cover
In order to show that they have been directly religion or age is prohibited under current law. circumstances where employees suffer
discriminated against, employees must show Equally, direct discrimination based on the discrimination on multiple grounds.
that they have been treated less favourably than same grounds (with the exception of age) of a Under the Act, claims will only be able to be
a real or hypothetical comparator ‘on grounds person with whom an employee associates is brought in relation to a combination of two
of’ a particular characteristic. There is currently also prohibited. However, currently there is no (and not more) of the protected characteristics.
no requirement for a comparator in pregnancy such protection of discrimination based on For example, an employee can only bring a
and maternity cases and in other cases it can be perception or association in relation to sex, sex and race discrimination case although in
difficult to find a suitable comparator. The marital status, pregnancy, disability or gender reality employees who believe they have been
success or failure of a case largely depends on reassignment. discriminated on three or more grounds can
the choice of an appropriate comparator. Following the ECJ decision in Attridge LLP simply bring alternative claims to cover
While serious consideration was given on v Coleman, the government extended the all bases.
whether to remove the requirement of a prohibition against associative and perceptive Combined discrimination claims do not cover
comparator, ultimately, the current approach direct discrimination and harassment to other pregnancy/maternity and married/civil partner
was retained on the basis that discrimination is strands and areas where this does not currently status actions.
principally about equal rather that fair treatment. apply. Accordingly, subject to any of the defences Under the new Act a combined discrimination
Removing the need for a comparator would available, discrimination or harassment based claim could be successful even though an
make it harder to ascribe actions to inequitable on association and perception (with the exception employee may not have been able to establish
treatment. of marriage or civil partnerships) is prohibited. direct discrimination against either of the
There is however one significant point of characteristics in the combination. However,
note in the wording of the new definition. The Victimisation the wording of the Act, ‘each of’ rather than
words ‘on the grounds of’ are replaced by Victimisation has been redefined so that it no ‘either of’ suggests that the Claimant would
‘because of’. The intention of this word change longer requires a Claimant to establish that he need to establish direct discrimination in respect
is not to change the meaning but to ‘make it has been less favourably treated than someone of one of the two protected characteristics to
more accessible to the ordinary user’. who has not performed a protected act. succeed with a combined claim. Ultimately,
Victimisation can only apply to individuals. this will need to be tested by the courts.
Indirect Discrimination Previously, victimisation in a discrimination A combined discrimination claim cannot
Following the House of Lords decision in case required an employee to show that he or succeed where the employer, with reference to
London Borough of Lewisham v Malcolm she had been treated less favourably than a another section of the Act or another statutory
(2008) which significantly weakened the law comparator. This provision is being removed as provision, can show that its treatment of the
on disability related discrimination, the it is believed that it will lead to a more effective Claimant was not direct discrimination because

52 Removals & Storage December 2010


The VAT rise

Removals and storage


companies should plan
ahead of VAT rise
On 4 January, 2011 the standard rate of VAT will be rising to
20%. Wellers Accountants are advising removals and storage
companies to schedule in as much work ahead of the rise,
particularly for households and non-VAT registered businesses.
By Wellers Accountants.

W
of either or both of the characteristics in the ith this being the third VAT change 4 January. The type of businesses affected
combination. For example, in circumstances of within two years, many lessons will include insurance brokers, universities
a black man bringing a combined claim based have already been learnt by and other entities not able to reclaim VAT.”
on sex and race, if an employer can show that business owners and HMRC. However, the “Generally, companies need to decide
it is an occupational requirement for a job that removals and storage industry should consider whether or not to absorb the VAT rise or pass
it should be held by a woman, then an employer their ‘time of supply’ carefully to minimise it on to the customer. If a remover is able to
can justify refusing the job to the man and the impact on their business and customers. pass on the increase it can bring a little
their refusal is not unlawful. Dawn Fisher of Wellers Accountants comfort to know that the 2.5% increase in
The new rules on combined (or dual) commented: “Companies must use the 20% VAT up to 20% actually equates to an overall
discrimination will not come into force on rate for all invoices issued on or after 4 increase to the customer of just 2.1%. For
1 October, 2010. The previous government January, 2011. However, if your customer example, you have quoted £1,000 plus VAT
intended them to take effect from April 2011 pays on or after 4 January, 2011 for something for a job prior to the change in VAT rate,
but the new government has not committed to they take away or use before this date, then therefore the customer pays you £1,175.
this date. you can still use the current 17.5% rate. If you However, this same job from 4 January will
At this stage it is unclear precisely how start work on a job before 4 January but finish now cost the customer £1,200. The difference
combined claims will work in practice as to a afterwards you may account for the work done in price is £25 or an increase of 2.1% on the
large extent, the direct discrimination laws up to 3 January, 2011 at 17.5% and the original £1,175 they would have paid.”
probably provide adequate protection in any remainder at 20%. By scheduling any jobs “Suppliers will also have to decide whether
event. carefully, companies can make a huge to pass on the costs to you or to absorb them.
difference to what their customers end Try to find out in advance how their pricing
Occupational Requirements up paying. will change so that you can alter your budget
and other Defences “Households having work done will be hit and business plan accordingly. Try and do the
The old ‘Genuine Occupational Qualification’ hard as they can’t offset any price increases best for clients by invoicing work complete
defence has been incorporated into a new passed on by the builder. However, it is also up to the change date and making them aware
occupational requirement defence although the businesses that cannot claim back VAT that that you have done so.”
effect is very similar to existing law. may be keen to schedule in work before Visit www.wellersaccountants.co.uk.
While the words ‘genuine’ or ‘determining’
have been removed, employers seeking to rely
on an occupation requirement defence must
still show it is a proportionate means of
achieving a legitimate aim.
In addition, the Act replicates existing
defences such as lawful age discrimination in
relation to benefits based on length of service,
compulsory retirement, redundancy pay,
minimum wage and life assurance. Employers
may also rely on a ‘positive action defence’ by
taking reasonable measures to train and
encourage under represented groups.

Summary
While the changes to discrimination laws are
generally consolidating existing legislation,
inevitably, litigation will arise out of the
drafting of the Act and its new provisions.

For further information please


contact Steven Meyerhoff
on 01254 828300 or e-mail steven.
meyerhoff @backhouses.co.uk.

December 2010 Removals & Storage 53


Insurance

Insurance part 1 -
T
he ‘It will not happen to me’ scenario does reduced. For example, if the sum insured is only
not stand up to scrutiny. The industry has 50% of the ‘true’ value, then only 50% of the

PROTECTING not suffered major losses on a regular


basis, although there have been incidents which
amount claimed will be paid. It is important to
remember that the onus for setting adequate

YOUR ASSETS: remind us that these events do occur with


serious consequences.
sums insured falls on the policyholder.

BUILDINGS Of course the cynical would suggest that this


is yet another ploy by the insurance industry,
to scare companies into increasing sums
Day one basis of reinstatement
and index linking
It is likely that the policy will include a provision
By Bob Tree, Director, insured and as a consequence increase that automatically provides for an increase to
Basi Fry & Co Ltd premiums at a time when the need to contain
costs remains a high priority for members.
the sum insured to counter the effects of
inflation to the cost of rebuilding during the
policy and rebuilding periods.
Calculating the sum insured There are two main methods of countering
I believe that it is good business practice to the effects of inflation to the sum insured,
review all sums insured for which the insurance namely:
cover is arranged on an annual basis to ensure (i) Day one basis of reinstatement – the sum
that they remain adequate to fulfil the objectives insured is shown in two parts – the Declared
of the policy. With regard to the insurance on Value (normally shown in brackets) and the
buildings this is especially true if the sum is to Sum Insured. The declared value should
be adequate to provide for the reinstatement of represent the reinstatement cost on the first day
the buildings should they be severely damaged of the period of insurance (i.e. on “Day One”).
following a loss. The Declared Value is then increased by an
When calculating the sum insured it is agreed percentage, usually 15%, (the inflation
important that the sum insured represents the provision) to produce the ‘Sum Insured’, which
full rebuilding cost of the property insured, should be adequate to meet the reinstatement
this is not the market value of the property. It costs that could be incurred until the end of the
should also be borne in mind that whilst period of reinstatement. This could be years
property values have fallen during the recession after the damage has occurred.
the cost of rebuilding has not. The sum insured (ii) Index linking - the sum insured is
should include the cost of any walls, gates, automatically increased by a specified
fences, outbuildings and annexes and any signs percentage at renewal based on the rate of
and nameplates. increase specified by the index used by insurers
In addition to the cost of rebuilding the sum in relation to rebuilding costs. The most common
insured should also take into account an index used by insurers in the UK is that of the
allowance for: Royal Institution of Chartered Surveyors
• Possible delays in rebuilding and alteration (RICS) rebuilding cost index
in design; It should be stressed that for either of these
• Site clearance and debris removal costs, e.g. mechanisms to be effective the rebuilding sum
moving debris from the site after a fire; insured must be correctly calculated in the first
• Local authority requirements, for example place and noted that these are not designed to
since the building was originally constructed compensate for any underinsurance in relation
the local authority may require its replacement to the original sum insured.
to incorporate changes to fire escapes and
cloakrooms; Perils insured
• Professional fees, e.g. architects’ and surveyors’ Most policies available to removal companies
fees. As a guide the costs incurred by architects, provide cover against a range of perils and the
consulting engineers, solicitors and surveyors current competitive environment within the
represent 10 – 15% of the rebuilding cost. insurance industry ensures that these policies
remain extremely cost effective.
Under insurance However, if a company is looking to reduce
The result of underinsurance is that the policy costs further I would always start by looking at
may not provide enough money to rebuild the the scope of the cover to be provided and not
property insured. In the event of a major loss by compromising the sum insured. For example,
such as a fire this scenario could leave the I would identify the most serious risks to which
business very exposed with a serious possibility the buildings are exposed and look to arranging
that it may not survive the loss. insurance cover which will provide protection
against these for the full sum insured. The fact
Average Condition that fire could threaten the very existence of
Most insurance policies include an Average the business means that this will invariably be
Condition, which means that if the sum insured top of the list of perils to insure.
is found to be inadequate following a loss then
the claim payment may be proportionately Next month: Business Interruption insurance

If you have any comments or queries concerning this article


please contact Bob Tree at Basil Fry & Company on 01372 385985
or by e-mail at bobt@basilfry.co.uk.

54 Removals & Storage December 2010


Christmas story

Charlie’s Christmas
It was the season of goodwill. The entire nation was rushing about
in confusion, wondering what they had forgotten! In just two days it
would be Christmas and the world was a wonderful place ... for most!
By Ray Slemmings

A
ndy and Ian were taking a break. For does he spend his days?” They stubbed out worked. He comes back every day to sleep with
the past two weeks they had been their dog ends and went inside. The lift door it. Problem is,” he went on, “now the secret’s
stacking trucks five high with crates. opened revealing the friendly foreman. Andy out I’ll have to turn him out, can’t risk losing
“It all seems pointless,” Ian mused. “The expense got in and pressed a button. “Mr Foreman, like this job.”
must be colossal, moving from Upper Thames yourself, we’re intrigued with Charlie. Will Ian scratched his brow. “Couldn’t we take
Street to a building a hundred yards away and you cover our absence if we follow him?” The him? The Guv’nor wants more security. He’s
those at the other place coming here. Weird!” foreman took his hand and shook it. “I thought sick of all the trouble at the depot.”
Ian sipped his coffee. God, he thought, how you two were okay. No problem, but keep your “Oh, yeah,” Andy mocked, “Charlie will
can we land men on the moon but not produce distance. Predictable isn’t in that one’s come quietly. I think not.”
a machine capable of vending a palatable vocabulary.” “He might if we had that coat,” suggested
beverage? He took an even deeper than usual Dawn finally arrived and Charlie stirred from Ian. Andy jumped up. “You’re a genius.
drag on his Benson. his vigil, stretched a few times and ambled off. Mr Doorman, when Charlie leaves tonight can
Andy checked his watch, “It’s not quite As he passed, the lads, concealed in the shadows, you get that coat to us?” The doorman nodded.
midnight, he’ll be along.” They walked outside saw Charlie’s expressionless face for the first “I’ll bring it myself.” “Good. Ian, let’s go. I’ll
and across to the river. Big Ben struck the hour. time. “I see frustration and disappointment,” tell you the plan on the way back.” They got
“Here he comes.” Ian spotted Charlie in the Ian whispered. “Look at the eyes,” Andy back to Lower Thames Street in time to start
shadows and Big Ben was forgotten. responded, “never seen such evil. He did those their shift.
“Hullo Charlie,” they chorused. They need dealers for sure.” As usual at midnight, Charlie appeared and
not have bothered, but then they didn’t expect The lads followed keeping a very safe distance. took his place looking at the water. The
any response. Charlie shuffled past and took up In the hours that followed, the lads discovered foreman and the lads came out for their fag,
his customary spot beside the river. every alley, every tunnel, every viaduct they then got back to work. Shortly before dawn,
“You know, Andy, I’m dying to know what never knew existed. “I know where he’s Ian asked for another break. The foreman
makes Charlie tick.” Andy sensed Ian was tuned heading,” Andy poked Ian playfully, “he’s off joined him.
to the same wavelength as himself. Ian went on, to Harrods to pump up his supply of exclusive “So where’s Andy?” he enquired, “Skiving
“Talking to the security man earlier, I heard a body deodorant!” They laughed despite their like the rest I expect?”
gruesome tale. Just listen to this. Charlie had a aching legs. They followed another myriad of “I don’t rightly know,” Ian replied, “but
friend, just one. They were inseparable. They back streets and dark alleys, then suddenly a something’s up. He got me to phone the
ate, lived, slept and worked together in security. blaze of light. They were in Brompton Road, Guv’nor and persuade him to employ Charlie
The friend developed an addiction for illegal Knightsbridge staring at Harrods. in Security and said to have the transit open
substances, consequently losing his job. After “Well I’m bu....” Andy started. Ian cut him with the engine running as it got light.”
that it was downhill all the way, finally begging short. “That doorman, look, he’s talking to “Did your boss agree to that?” the foreman
around the streets to pay for the next fix.” Charlie. Now where are they going?” The lads asked. “Oh, yes. I told him all Charlie needed
Andy interrupted. “So where does Charlie followed Charlie and the doorman through a was a container to kip in and a bite to eat, but I
fit in?” tiny opening and along a passage, down some think the no wages bit swung it!” The foreman
“Hold on,” Ian snapped, “I’m getting there. I stairs to a cellar. In the half light they could see nudged Ian. “Look Charlie’s moving back. I’ve
told you they were inseparable. Charlie went the doorman had a huge plate of food which he never seen him do that before.”
with him. They became creatures of the night, put beside Charlie who was already nearly In the half light they saw first one hand, then
living rough, begging by day, then coming here asleep. He covered Charlie with a filthy army another, reach over the parapet alongside the
at midnight to buy drugs and when the friend greatcoat and turned to leave. “Who’s there?” river. Slowly a figure dragged itself up and
crashed out Charlie protected him until he he whispered, not wanting to disturb Charlie. over the wall. The foreman visibly trembled.
recovered his senses. But the begging couldn’t “What’s yer game?” “Mother of ...” whispered the foreman. “It’s a
keep pace financing the situation. The friend “No game, honest Mister, just worried about soldier. He’s been in the water.”
came here to meet the drug people and they put Charlie.” Ian explained what they knew of the The figure stood before Charlie, Thames
him in the water. He was washed up down river character, now sleeping peacefully. “Okay, lads, water pouring from his army greatcoat. “Hallo,
some days later. Unbeknown to the crooks, park your butts and I’ll fill the gaps.” old friend,” he said, ruffling Charlie’s matted
however, Charlie was waiting in the shadows. “Right, Charlie and me were in the parachute hair. “I knew you’d wait for me.” The evil
He couldn’t save his friend but the crooks regiment during the first Iraqi conflict. The drained from Charlie’s face and he got to his
activities ended there. What was left of them authorities in their wisdom pumped us full of a feet. “Come on Charlie, let’s go home.”
was discovered at daybreak. He literally ripped right concoction of drugs. It affected many of As the bedraggled pair passed Ian and the
them to pieces.” us badly. My concentration suffered, Charlie foreman a familiar face glanced at Ian and
“That’s awful, poor Charlie. Mind you, I developed a taste for injections. When we came grinned, “Drive, please.”
wouldn’t cross him if I were in an armoured out of service we lost touch ... that is until I As they made themselves comfortable in the
car,” said Andy. “Okay, his hair hasn’t seen a found him begging and homeless. He deserved back of the transit Ian approached them. “You’re
comb for months and the smell defies description better so I gave him a base. Only a cellar but as mad as he was. If that stunt hadn’t worked
but he’s awesome. Frankly I’d rather tackle a safe. We soldiers stick together you know.” he would have torn you limb from limb.”
gorilla!” The lads glanced again at the sleeping figure. “But he didn’t did he?!” Andy grinned. “Home,
Ian concurred, “His mind has obviously gone. “I never saw Charlie’s friend out of that army James, I’ve done my bit.”
He comes here night after night thinking his coat till the night he died. He left it here. Reckon “And another thing Mr Smart Arse,” Ian
friend will come out of the water. But when he he knew his number was up and left it here for chided, “I know,” Andy laughed, “A dog is for
doesn’t appear, where does Charlie go? Where his friend, like a memento, you know. Well, it life not just for Christmas.”

December 2010 Removals & Storage 55


Moving to Dubai

Dubai: A changing market?


Dubai seems to be undergoing a great restructure in its commercial
interests. Despite the current recession in the property and construction
industry, Move One’s Managing Director Curt Clements, based in Dubai,
believes that the outlook for the removals industry is mainly positive.
However, there may be some potential points for concern which need to
be taken into account when operating with and within the region.

56 Removals & Storage December 2010


Moving to Dubai

D
ubai’s economic boom, taking it from a with the market now more or less in free fall
village relying on pearl fishing to an and with vacancy rates at about 50-70% in
opulent metropolis in just a couple of commercial property and 40-50% in residential
decades, has led to high levels of immigration property, there has been much needed relief for
and population growth leading to a massive renters and businesses. However, this has had
construction surge. a negative effect on bank loans as companies
Although the global economic downturn, drive down their expat salaries and benefits in
combined with speculative buying over the past line with accommodation costs.
decade, has left the future of Dubai’s construction With the current real estate climate in Dubai,
industry in question, the UAE remains attractive the government is attempting to diversify from
to foreign investors. Today, close to 10,000 property and construction and focusing more
companies are located in Emirates’ free trade on financial services, tourism and light
zones. Planned airport expansions will make manufacturing. Although initially this may appear
the UAE one of the most important transport to be negative for the removals industry, Curt
hubs in the Middle East, allowing passengers believes that this could have a positive effect on
and cargo to bypass European layovers on their international removals. He said, “The timing
way to Asia. However, this is not without its may be just right for us to capitalise on this. If
challenges. New York and London continue to chase away
Now more than ever, one major concern of all the financial service companies then we could
those in the forwarding industry is the security see some of them seriously considering Dubai
of freight, as highlighted by recent events when as their base and hub.”
explosives were sent via passenger and cargo Dubai has always been a top choice for expats
aircraft disguised as toner cartridges. Curt with approximately 200,000 people deciding to
believes that the industry will see a major move there each year. This mass influx, mainly
security reaction to this. “We could see fewer thanks to the appeal of tax free pay cheques,
carrier options, reduced schedules, increased means that only 5% of the population of Dubai
costs and longer transit times for shippers of is indigenous Emirati. Along with rapid
personal effects in the coming months and even development and the explosion of the global
years. This could worsen if tensions escalate.” media, Internet and social networking there is
“We can anticipate future disruptions to little doubt that there will be an effect on the
removals operations should hostilities break Dubaian culture and traditions, possibly leading
out,” Curt said. “One short-term effect would to a more westernised culture. The growing
most likely be a spike in removals as families insecurity and protectionism of the culture has
move further from the tensions. It is also likely led to an increased number of prosecutions and
that military action could close or disrupt the state measures to enforce local Emirati custom
economically important shipping lanes in the and law.
Persian Gulf as well as airspace surrounding Encouragingly, Curt believes that these possible
Iran. This of course would lead to higher costs, social clashes will not materialise. “Most, if not
capacity issues and greater transportation costs.” all, UAE banks are fully leveraged and heavily
Ultimately, hostilities could possibly lead to exposed to a drop in real estate. This combined
higher insurance and operating costs especially with Emirate Airlines’ global ambitions and the
if the UAE was drawn into action in any way. need to fill up its existing fleet, as well as
One of the biggest concerns of all companies billions of dollars worth of back ordered aircraft,
operating in Dubai has been the constant and are key incentives for the government to ensure
consistent yearly rise in property prices. However, these social issues are resolved.”

“ We can anticipate
future disruptions to
removals operations
should hostilities
break out ... ”
Curt Clements

Above: Curt and Erika


Clements in front of
Dubai’s Burj al Arab;
Top right: the old city;
Bottom right: a metro station;
Right: the monorail

December 2010 Removals & Storage 57


Motivating staff

What motivates?
Thoughts on staff motivation gleaned from the BAR roadshow by Steve Jordan

I
felt a bit of a fraud at the BAR roadshow I was not there to give but to receive. Thank opinion worth listening to. His experience is
this year. Unlike my fellow speakers, all of you to all who gave so generously. invaluable. Managers should consult experienced
whom were experts in their field, I was a Firstly, there was general agreement that this staff, value their opinions and be seen to be acting
complete novice. I was aware that I was out of really is a problem. Everyone admitted, to a on their advice. It is not a sign of weakness to
my depth. greater or lesser extent, that relationships could take advice from a specialist.
My subject was ‘Staff Motivation’. Now if be better. Everyone also appreciated the benefit • Show some vulnerability. No boss can be
you chat to our staff I trust they are not too of finding a solution. A company that had all perfect or know all the answers. Setting yourself
demoralised, but I’m hardly an authority on the their staff feeling part of the company, feeling up as infallible makes you a target. If you are
subject. My interest came from my experiences that it was as much their company as their open, people will come to you to provide help
many years ago when I ran a moving company. employer’s, who would work for and rejoice in and guidance when necessary.
We always suffered from a ‘them and us’ problem its success, would be a very powerful organisation • Take responsibility. If there are tough decisions
between the office staff and the on-road crews. indeed. They couldn’t agree on a golden bullet to be made, consult by all means but make the
It was mainly animosity coming up the stairs of course, I didn’t expect they would, but they final decision yourself.
from the warehouse with the crews venting their did come up with some good suggestions that I • Empower people by giving them the
anger on incompetent salesmen (usually me) promised to share. Here are some of the best: responsibility for making the decisions that relate
who, they felt, didn’t understand the pressures • To foster the best possible attitude with staff to their area of expertise. Let it be known that
they were under. I had some sympathy with it’s vitally important that they understand that you trust them and will always stand by any
them until their dissatisfaction became obvious their success and that of the company are decision they have made.
to the customers – then I lost patience. Did inextricably linked. To this aim bosses should • Give people credit for their achievements.
they not understand that they were as much, if share the company’s objectives with employees Never claim someone else’s idea as your own.
not more, a part of the sales process as I was? and demonstrate their role towards achieving • Treat people with respect. Never embarrass
Clearly not. them. That way they feel part of a team. or ridicule them.
Thirty years on I felt sure that the problem • Employees should be given a clear career • Be flexible by allowing them to arrange their
would have been solved. The moving industry path, designed specifically for them to help them working lives around their home life as much as
is today far more sophisticated than it was in achieve their aims. If, for example a porter is practical. Allowing someone to start later so
those days. Training is better, communication wishes to be a driver he should be told exactly they can take their child to school, for example,
is better, employment regulations and health and what steps he needs to achieve on the way. If will help create loyalty as long as others don’t
safety have improved the working environment, he wishes to be managing director, the same see it as favouritism.
and vehicles are positively luxurious by applies: although the employer might not wish • Send people who are inexperienced or don’t
comparison to the old days. Yes, today everyone to retire quite yet, the day will come when a perform well out with the high-performing
must be happy. Oh no! A few casual enquiries new depot opens or there’s an MBO and that crews so they can learn from them. Make sure
proved to me, very quickly, that the problem man’s ambition might well come to fruition. the ‘teachers’ understand their role and are
was, if anything, worse than ever. How can • Regular appraisals are a valuable tool in setting appreciated for it.
that be? What can be done? aims and identifying progress towards them. • If you have staff meetings make sure the
So this was the question I had in mind when • People want to be taken seriously. Someone communication goes both ways. They are not
standing in front of the BAR roadshow attendees. who has been a packer for 20 years has an an excuse for management to impose their will
on staff: they should be a way for everyone to
learn from each other.
• Play together by taking part in charity events,
national days, and organising social events.
Staff should not feel compelled to take part,
but given the opportunity of joining in.
• Pay people as much as you can not as little as
Empower people you can get away with. Small regular increases
by giving them the or bonuses, given freely, are appreciated more
than larger awards given grudgingly. They will
responsibility for also be more willing to accept short working
making the decisions or pay freezes when necessary if you have a
that relate to their area history of generosity. As long as people have
enough money for their essential needs, money
of expertise. Let it be is not a great motivator – it’s the appreciation
known that you trust that a salary increase implies that they crave.
them and will always The cash is nice too of course.
• Say thank you regularly. Also, when possible,
stand by any decision include their families in any celebration of their
they have made. achievements. If someone does well, why not
tell the press about it – local and trade.
Some of these seem difficult to achieve midst
turmoil of battle in a busy company trying to
keep its customers satisfied. But I suspect, if I
had tried to apply a few more of these tips in
my company all those years ago, it would have
been a better, more profitable place to work.
I’d be interested to know how you get on.

58 Removals & Storage December 2010


Memberships

BAR Memberships December 2010


Registered: Applications: Terminations:
The following Members have registered: BAR has received the following applications for: Non-Payment of Subscription
National Group National Group National Group
Hackworthy & Sons Ltd Adams Removals Ltd A&G Jenkins Removals
Memb No: H002 Unit 1, 2 & 3 Rowleys Yard Memb No: J006
The Depository C/O 2-22 Woodlands Park Road
Lancaster & Kelly Ltd
Elliott Road London
Memb No: L025
Prince Rock N15 3RT
Plymouth Tel: 0208 800 1212 Wilds Removals (Strood) Ltd
Devon Web: www.adamsremovals.co.uk Memb No: W070
PL4 0SB
Rossway Transport Services Ltd t/a RTS International Associates
Tel: 01752 228815
Removals
Web: www.hackworthy.co.uk Alpha International
Padd Farm
Memb No: A305
Monkey Removals Hurst Lane
Memb No: M100 Egham Asya International Movers Ltd
Unit 3, Vulcan Park Sussex Memb No: A307
George Street TW20 8QJ Classic Movers and Logistics (PVT) Ltd
Lincoln Tel: 01344 845007 Memb No: C407
Lincolnshire Web: www.rtsremovals.com
LN5 8LG Home Pack
Change of Name:
Tel: 01522 792434 Memb No: H314
Web: www.monkeyremovals.com Cadogan Tate Worldwide Moving Limited has International Sea & Air Shipping
changed its name to Cadogan Tate Limited
Self Storage Special Interest Group Memb No: I311
Memb No: C106
Maidmans Removals & Storage (Store & Secure) Intertrans Movers
Memb No: M018 Resignations: Memb No: I402
5 Yeomans Wat Tong-In International Co Ltd
Cadogan Tate Moving & Storage Ltd
Castlepoint Memb No: T310
Memb No: C105
Bournemouth
Dorset Gosforth Removals Ltd Transportes Fluiters S.A
BH8 0BJ Memb No: G002 Memb No: T308
Tel: 01202 520220 National Affiliate
Web: www.storeandsecure.com
Wendover Corporation
Branch Memb No: W076
Weston & Edwards Removals
Memb No: W066
A3 Trade Zone
Commerce Park
Frome
Somerset
BA11 2RY
Tel: 01373 334580
International Associate
Peter Morton Removals Ltd
Memb No: M331

Any member wishing to make any


comment regarding an application
should do so in writing to BAR Head
Office within 21 days of receipt of
this notification.
Details of membership applications
in process may also be found on the
BAR website: www.bar.co.uk

December 2010 Removals & Storage 59


Diary Dates

Diary Dates
NATIONAL AND INTERNATIONAL BAR AREA MEETINGS 2011 East Midlands Area
CONFERENCES 2011 Contact Jayne Cliffe: 01778 394291
Kent Area Meetings will be held at:
BAR Conference 2011 Contact Tom Bourne: TomB@uts-bournes.co.uk The Haycock Hotel, Wansford
Renaissance City Hotel, Manchester January 19 7.00pm
May 12 – 14 East Met Area March 16 7.00pm
Contact Ray Slemmings: 01708 440113 May 18 7.00pm
FIDI Annual Conference September 21 7.00pm
Lisbon, Portugal Northern Area November 16 7.00pm
May 1 – 5 Contact David McGarry: 01325 348700
Southern Area
OMNI Conference Northern Ireland Area Contact Peter Doman: 01372 385985
Albufeira, Portugal Contact Campbell McGimpsey: 028 9145 6222 peterd@basilfry.co.uk
May 6 – 10
South Western Area Western Area
Young Movers Conference Contact Adrian Foster: 01752 228815 Contact Ria Russell: 01278 447099
Malta
May 26 – 29 Sussex Area West Midlands Area
Contact Nicholas Marshall: 0845 602 1755 Contact Sarah Pargeter: 01384 377786
European Self Storage
Annual Conference East Anglia Area BAR SCOTTISH AREA
Portugal Contact Andrew Pearson: 01362 853777 MEETINGS 2011
June 15-16
New Met Area Contact Georgina Berry: 01505 502220
MöLo International Fair Contact Darren House: 01932 253737 Meetings will be held at:
‘Furniture Logistics, March 8 - Hilcroft Hotel, Whitburn
Removals and Services’ To be held at the Novotel, Heathrow
Kassel, Germany
June 16 – 18 North West Area
Contact Annette Harris: 0161 653 4455
AMÖ General Assembly
Kassel, Germany Yorkshire Area
June 18 Contact Graham Puddephatt:
grahamp@reason-global.com
BOARD, COUNCIL AND January 20 - Venue TBA
COMMITTEE MEETINGS 2011 AGM
March 17 - Venue TBA
Board of Directors May 19 - Venue TBA
April 6 September 8 - Venue TBA
July 13 November 19 - Hotel TBA
December 7 Annual Dinner

Executive Committee
January 19
March 16
June 1
September 21
November 23

Do you have any diary dates?


E-mail them to rands@thewordsworkshop.co.uk

Feature Schedule 2011 Here’s what’s coming up: February 2011: Japan;
March 2011: Korea; April 2011: Luxembourg.

Every month Removals & Storage includes a number of E-mail us on any of the topics mentioned, or with anything you wish to say,
feature items. These are planned well in advance to allow at rands@thewordsworkshop.co.uk or phone Charlotte Freestone
members of and suppliers to the industry to join in. on 01908 695500.

60 Removals & Storage December 2010


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62 Removals & Storage December 2010


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December 2010 Removals & Storage 63


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Mem. No G005

100 BOLLO LANE, CHISWICK, LONDON W4 5LX


www.tradestorage.co.uk/trailers Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855

020 8795 4838 or 01793 731696


Email: info@gandrremovals.co.uk www.gandrremovals.co.uk

66 Removals & Storage December 2010


Trade Services

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December 2010 Removals & Storage 67


Classifieds

Classified For Sale

Advertising Used 250ft3 storage containers


Charges £75 each. Contact Mandy on 01285 641003

All classified advertisements should be booked no later than the 10th


and received no later than the 15th of the month preceding publication.

For all advertising enquiries please contact:


Nikki Gee at The Words Workshop,
nikki@the wordsworkshop.co.uk
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD
Tel: 01908 695500 Fax: 01908 690099

Rates FOR SALE


Situations Vacant £2.15 per word (min 15 words) 2001 Mercedes Atego 18t.
For Sale and Wanted ads £2.15 per word (min 10 words) FOR SALE air suspension, Marsden Vanplan
Boxed Ad (Semi-Display) £26.50 per single column centimetre Scania 18t. 2,200ft3 body with sleeper cab
(Please note all lineage & semi-display ads are set by R&S in house style) GVW, air suspension, and night heater.
Half Page Mono £509 sleeper cab, Marsden Vanplan Low emission engine
Half Page Colour £614 2,200ft3 body. (only £280 p.a. road tax).
Quarter Page Mono £422 First reg. Aug 1999, Full year’s MOT.
Quarter Page Colour £501 long MOT. Superb condition. Newly liveried in white.
Box Number +£26.50
Ready for work. Ready to work immediately.
All charges are plus VAT.
£12,500 + VAT £17,500 + VAT
Box Numbers Tel: 01506 652792 Tel: 07770 583407
Replies to Box Number advertisements should be sent to:
The Advertiser
Box no. (XYZ)
The British Association of Removers Opportunities
Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG

Situations Vacant Are You Looking To Sell?


In line with the Sex Discrimination Act, all positions are open to male and
female applicants.
We are looking to buy good quality household moving and storage
Vehicles companies in London and the home counties.
Purchasers of a vehicle advertised in Removals & Storage should satisfy
Please call 07933 123 123
themselves that the payload/volume is suitable for the purpose for which
in full confidence for a quick decision.
they intend to use it.

FIND THE
RIGHT PERSON
SELL IT, FOR THE JOB
FIND IT,
FILL THAT
VACANCY,
WITH A
LINEAGE AD

£2.15
FOR JUST +VAT

Advertise your job vacancies in


Removals & Storage magazine
PER WORD Call Nikki Gee on:
01908 695500
or email: nikki@thewordsworkshop.co.uk

68 Removals & Storage December 2010


Classifieds

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�������������������������������������������������������

BRANCH
MANAGER
VEHICLE
Leeds SALES
GB Liners is almost certainly the UK’s best removals and storage
OFFER! FOR SALE
Make and Mod
company. Our emphasis is on high quality service. We have over 200 el
staff operating from 11 locations across the UK. Most of our staff are Marsden Vanpla
nX
shareholders in the business.
THIS container,
new MOT to Ju
ne XXXX,
The Branch Manager is a key management role with full accountability for
managing and expanding a 5 vehicle branch with specialised warehousing. SPACE full service histor
XXXXXkm.
y

PLUS
Customer service and quality assurance is central to our success as is Feature, feature,
feature,
maintaining our high reputation for reliability. feature, feature,
feature,

PICTURE
feature, feature,
Excellent man management and inter-personal skills, as well as an eye for
feature,
LEZ compliant.
detail are essential in a successful Branch Manager. You will be able to

FOR
Asking price
demonstrate success managing in an independent role, preferably in a Contact XXXX
XXXX
similar business. Phone and em
ONLY address
ail

£188
The rewards are excellent, including a competitive salary, company car,
a success related bonus and share ownership participation.

If you seek a real management opportunity and have the skills we are
seeking, please send a CV by post or email and details of your current
remuneration to: +VAT
Robert Bartup, GB Liners Ltd, Holmer Depositories, Holmer Road, Contact Nikki Gee
Hereford HR4 9RU. rbartup@gbliners.com Tel:01908 695500 Fax:01908 690099
Email:nikki@thewordsworkshop.co.uk
www.gbliners.com

December 2010 Removals & Storage 69


Classifieds

Does your website need a makeover?


We all need to look our best when we meet our customers and it’s just as
important for your website to look good too – after all it could be the first
impression new clients get of your business.

Ask yourself these questions:


• Does your website still reflect the quality of your business?
• Does it give potential customers all the up-to-date information they need?
• Does it score well on Google, or are your competitors winning the race?

We breathe new life into tired websites –


call us today and we’ll show you how.

Call: +44 (0) 1908 695500


or visit: www.thewordsworkshop.co.uk

The Words Workshop


26 Swanwick Lane
Broughton, Milton Keynes
The right words for your business United Kingdom MK10 9LD

Order additional copies of R&S


R&S is published monthly and costs only £48 a year for
UK companies and £72 a year for Overseas companies.
You may order as many copies as you wish.
Please send your order with payment to:
British Association of Removers,
Tangent House,
62 Exchange Road,
Watford,
Herts WD18 0TG
England.

Please send copies of Removals & Storage to: I enclose a cheque for
Name made payable to: The British Association of Removers
Company
Address I wish to pay by debit/credit card (not Amex)
Card number

Postcode
Tel no Expiry date MM/YY
email Security code

70 Removals & Storage December 2010


Trade Secrets
Find out what you can achieve on-line with
our trade groupage shipping services,
and make sure you’re in the know.
We’ve been in the business for
30 years and offer frequent
sailings on all routes to major
destinations worldwide.

We’ll arrange shipment on the vessel


promised and nominate reliable FIDI
agents at destination. With depots in
London, Manchester and Glasgow we
offer a competitive groupage solution
wherever you are located.

At Anglo Pacific we understand


your business and will ensure
that your goods are handled
professionally from start to
finish.

Visit our website or simply call


our friendly experts and
get the facts.

Memb No: A026

Our Services
◆ Continuous receiving in London, Manchester and Glasgow
◆ Worldwide LCL, FCL and airfreight services
◆ Regular groupage services to Australasia, North America, South Africa, S.E. Asia, Dubai, Cyprus
◆ On-line sailing schedule updates and shipment tracking

FREEPHONE 0800 707 6093


Or visit us at www.anglopacific.co.uk. London, Manchester, Glasgow

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