PHILLIP TATLOW

1253 Mechanic Street ▪ Bethlehem, PA 18015 ▪ phillip.tatlow@gmail.com ▪ (C) 717-386-7337

Highly motivated and skilled professional seeks career advancement within dynamic, high growth organization that welcomes fresh ideas,
initiative, dedication, and experience; demanding excellence in consistently meeting business objectives. Creative and results-driven with
ability to develop best practices; experience is balanced and spans a wide spectrum of industries. Possess solid management acumen
enhanced by proactive commitment to customer satisfaction and continuous improvement.

CAREER PATH

TRAIN DISPATCHER Norfolk Southern 11/2008 – 10/2010

Major Functions: Responsible for the safe and efficient movement of trains, railcars and track equipment

 Protected on track equipment and personnel

 Communicated efficient and effective instructions to crews pertaining to the switching and other movement of railcars
LOCOMOTIVE FREIGHT CONDUCTOR Norfolk Southern 04/2005 – 11/2008
Major Functions: Operate track switches, couple cars and work on freight trains in yard operations and on the road with heavy travel.

 Performed strenuous, outside work in all weather conditions

 Lifted 80 lbs. as required when replacing knuckles that connect rail cars
 Assembled freight trains in rail yard operations and performed various duties involving moving and aligning various parts of rail equipment to
create or build trains
OPERATIONS MANAGER The Wood Company 05/2003 – 05/2004
Major Functions: Oversaw daily operations of company which allowed founder and CEO to focus less on running the business and teach
martial arts seminars throughout the Eastern United States.
 Spearheaded design of on-line interface allowing sales staff to telecommute
 Oversaw development of on-line ordering system which reduced sales staff by 75%
 Upgraded dial-up internet and credit card processing service to business class DSL service
 Built wireless network which comprised of Linksys networking equipment
 Secured wireless network using MAC address control, and WEP encryption
 Upgraded credit card processing from dial-up to internet processing, reducing average daily processing time of 4-5 minutes to 15-20
seconds
TECHNICAL CONSULTANT Entrepreneur 01/2002 – Present
Major Functions: Provide expedient service to clients identifying technological glitches and offering solutions.
 Perform computer upgrades for small businesses and home users to include:
RAM, Hard drives, video and sound cards, operating systems, anti-virus, driver and software updates
 Provide end-user support for small businesses that did not have IT department
 Install commercial off the shelf wired and wireless products comprising primarily of Netgear, Belkin, and Linksys devices
NETWORK ADMINISTRATOR FundsXpress 05/2000 – 12/2001
Major Functions: Assisted in desktop and network systems planning/design, installation, configuration and maintenance.
 Monitored and managed network with Aprisma's Spectrum product. Managed devices included:
Cisco 75xx/26xx/5xxx series devices, Sun E250/E450 servers, Sun Ultra10 workstations, Windows 98/NT/2000 computers
 Deployed on-site networking equipment to client locations throughout the United States. Equipment comprised of:
Dell PowerEdge Server running FreeBSD/Redhat/Debian, Verilink CSU/DSU, Cisco 26xx router
 Reduced traveling time from 40% to less than 5% through standardization of OS loaded on server, pre-configuration of equipment prior to
sending it to customer, and creation of simple charts and diagrams to allow customer to set up equipment
TECHNICAL INSTALLER FundsXpress 10/1999 – 05/2000
Major Functions: Installed and configured on-line banking software on client systems.
 Managed 25-30 project plans at any given time
 Worked with clients to extract information needed to build custom on-line banking interface
 Served as technical liaison between FundsXpress and client throughout lifecycle of project
 Met or exceeded testing deadlines as defined in project plans through proactive attitude and customer cooperation
 Performed job duties with proficiency; reduced typical project implementation from 120 days to standard 60-90 days through earlier
identification and simplification of data needed to complete project.
TECHNICAL SUPPORT REPRESENTATIVE Dell Computer Corporation 06/1998 – 10/1999
Major Functions: Served as technical correspondence representative for Michael Dell and other Dell executives and resolved customer issues
through application of appropriate resources.
 Created internal and external win-win situations through expert negotiation skills.
 Used Microsoft Technet, SCOPUS, CAPS, DCS, and internet resources to resolve customer issues
 Attended company held and sponsored training to keep up with current Dell technologies and products

P H I L L I P T A T L O W Page Two

SYSTEMS INTEGRATION TECHNICIAN Mesa Internet Systems 03/1998 – 06/1998

Major Functions: Determined computer viability through testing of financial institution computer systems for Y2K compliance.
 Installed CAT5 and CAT5E cable for commercial customers. This included measuring cable runs, terminating cable, cutting sheetrock,
fishing wires through ceiling and conduit, and installing wall plates.
 Provided technical support for commercial computer applications to include Microsoft Office, Windows 3.1 / 3.11 / 95, pcAnywhere, and
other various products
 Assessed client needs and recommended appropriate hardware upgrades
CSD SENIOR TECHNICIAN Dell Computer Corporation 11/1997 – 02/1998
Major Functions: Utilized on-line tools to troubleshooting expertise to identify and resolve customer technical issues.

 Communicated with people of diverse levels, backgrounds and personalities to identify and resolve technical issues

MILITARY SERVICE
United States Army
1993-1997

AVIATION OPERATIONS SPECIALIST

Served as operations manager at Lowe Army Airfield in Fort Rucker, Alabama, which launched and recovered aviation
training assets. Tracked daily mechanical defects and submitted data to repair facility to ensure sufficient assets were
available for daily training requirements. Created computerized database which tracked these defects and streamlined
report generation and statistical tracking of data.
CAREER COUNSELOR / RE-ENLISTMENT SPECIALIST
Provided guidance and counseled personnel regarding continued military service. Utilized creativity and offered incentive
for those wishing to remain in military service. Met and exceeded retention goals for twelve month period which I was
assigned. Created computerized database to keep track of various career and personnel statistics.
SAFETY NON-COMMISSIONED OFFICER
Responsible for overall safety of unit of 350 personnel. Identified deficient safety areas and sought ways to safeguard or
eliminate safety risk. Performed physical safety inspections of buildings, runways, roads, and towers to ensure safety
standards were met or brought into compliance. Created computerized database which traced inspection data and
generated reports.
United States Marine Corps
1986-1992
Aviation Operations Specialist
Performed administrative duties for organization of 150 personnel with regards to flight planning, launching and recovery
of aviation assets. Received, processed and safeguarded sensitive military information.
Special Use Airspace Manager
Responsible for scheduling and managing use of 53 areas of military controlled airspace. Prepared and submitted reports
to civilian agencies to justify continued existence and use. Designed and implemented computerized scheduling and
reporting process, saving 3 hours of work daily, and made report generation nearly instantaneous.
 EDUCATION
Bachelor of Arts – COMPUTER SYSTEMS MANAGEMENT
Saint Edwards University – Austin, Texas
August 2001

Master of Business Administration – Master of Science Leadership

Ken Blanchard College of Business
Grand Canyon University – Phoenix, Arizona
(In-progress)