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PRODUCT GUIDE

Various Technologies -
ONE Test System: SITE
Abbreviations
BSC Base Station Controller
BTS Base Transceiver Station DSL
CDR Call Detail Record WLAN IP
CIMD Computer Interface to Message Distribution Ethernet
GGSN Gateway GPRS Support Node
GMSC Gateway MSC
GPRS General Packed Radio Service (2.5G)
GSM Global System for Mobile Communications (2G)
HLR Home Location Register
IP Internet Protocol o rk
etw
PN
ISDN Integrated Service Digital Network
ISUP ISDN User Part I
LTE Long Term Evolution (4G)
MGW Media Gateway
MMSC MMS Center
MSC Mobile Switching Centre
PBX Private Branch Exchange
PoC Push-to-talk over Cellular
PSTN Public Switched Telephone Network
RNC Radio Network Controller
SGSN Serving GPRS Node
S
SITE
SMPP
SIGOS Integrated Test Environment
Short Message Peer to Peer
GG
SMSC Short Message Service Center
UCP Universal Computer Protocol Gn/Gp
UMTS Universal Mobile Telecommunications System (3G)
SN o
UTRAN UMTS Terrestrial Access Network SG dC
e
itch
VLR Visitor Location Register
w
ke t-S
Pac Gs
G

S1/S11 luPS
Gb

LTE e-Node B
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Evo
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g Ter
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RN lur

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UMT lub
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GSM BTS
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CDR

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Gn/Gp tw o rk SMPP
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CIMD
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Gs SC
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S a t or
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MS
C-S o rk
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All trademarks and registered trademarks are the property of their respective owners.
Contents

Keynote SIGOS TEST SYSTEMS 36

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 GlobalRoamer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 World-Wide Coverage . . . . . . . . . . . . . . . . . . . . . . . . 39
Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Use Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
USE CASES 12
The Unique Test Platform . . . . . . . . . . . . . . . . . . . . . 42
Service Quality Monitoring Hardware Components & Interfaces . . . . . . . . . . . 46
Periodic QoS Testing . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Test Tools for SITE and GlobalRoamer . . . . . . 48
On-Demand Testing . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Reporting & Alarming . . . . . . . . . . . . . . . . . . . . . . . . 50
Network Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Test Creation Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Drive Service Testing . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Diagnosis Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Content Testing / Handset Simulation . . . . . . . . . 18
Test Applications for SITE and GlobalRoamer. . 54
Benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Network Registration . . . . . . . . . . . . . . . . . . . . . . . . . 56
Roaming Testing Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Inbound Roaming Testing . . . . . . . . . . . . . . . . . . . . 20 Voice Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Outbound Roaming Testing . . . . . . . . . . . . . . . . . . . 21 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
SLA Testing according to GSMA (GRQ) . . . . . . . . . 22 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Roaming Hubbing Testing . . . . . . . . . . . . . . . . . . . . 23 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Roaming Steering Testing . . . . . . . . . . . . . . . . . . . . 24 Value Added Services . . . . . . . . . . . . . . . . . . . . . . . . . 68
International Carrier Quality Testing Handset Oriented Testing . . . . . . . . . . . . . . . . . . . . . 70
Dedicated carrier route selection . . . . . . . . . . . . . 25

Revenue Leakage & Fraud Detection PROFESSIONAL SERVICES 72


SIM Box Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Managed Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Early Charging Detection . . . . . . . . . . . . . . . . . . . . . 27 Consulting Services . . . . . . . . . . . . . . . . . . . . . . . . . 76
Revenue Assurance Project Management & Implementation . . . 77
Test Call / Event Generation . . . . . . . . . . . . . . . . . . . 28 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
CDR Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tariff Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 INDEX 79
Prepaid SIM Recharging . . . . . . . . . . . . . . . . . . . . . . 31

Fixed & IP Network Testing REFERENCES 80


Fixed Network Testing . . . . . . . . . . . . . . . . . . . . . . . . 32
IP Network Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Core Network Testing


Testing without Radio Access . . . . . . . . . . . . . . . . . 34
Regression Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Nomadic & Indoor Testing . . . . . . . . . . . . . . . . . . 35

5
With a customer base of more than
200 operators around the world in over 100 countries...

With over 50 representations around the world, covering


sales and post sales services...

With more than 20 languages spoken by our expert staff...

...your world-wide partner in


telecommunications testing:
Keynote SIGOS

6
Introduction
Company
Testing is our Competence

Portfolio
SITE – Active end-to-end test system
GlobalRoamer – Managed world-wide system
Professional Services – Consulting and more

7
Introduction > Company

Foundation of Testing and integration Active participation in


SIGOS System- support for the first standardization process
integration GmbH German GSM network as full member of ETSI

Keynote SIGOS

1985 1987 1989 1990 1991


Industry

First ISDN The idea for First GSM network is


communication GSM is born launched in Finland (“2G”)
system is (“Memorandum
established of Understanding”)

Keynote SIGOS
The Company

What we do
Keynote SIGOS provides scalable and fully
Service Quality testing and monitoring
integratable telecommunications testing
Roaming testing
solutions to service network operators
(mobile and fixed line as well as MVNOs) International Carrier Quality testing
and content providers, carriers and regulators. Revenue Assurance and Billing verification
Revenue Leakage and Fraud Detection
Our solutions and services are designed to solutions
give our customers the full picture on Qual-
Drive Service testing
ity of Service from an end-user perspective.
Fixed and IP network testing
But we do not stop there: our customers
Test creation, diagnosis and reporting
enjoy the most comprehensive range of
tools
scalable active end-to-end testing solutions
Core Network testing solutions
available on the market.
Handset simulation

SITE Testing Environment SIGOS provides test and


now includes mobile integration support to all GlobalRoamer Launch of BlackBerry,
network End-to-End testing German GSM networks goes online PoC, Video Testing

Keynote SIGOS

1997 2000 2001 2002 2005


Industry
3G starts: First CDMA2000 First commercial 1 Billion of HSDPA is introduced
commercial system UMTS network mobile phone
is launched in is launched subscribers
South Korea in Norway world-wide

8 www.keynote-sigos.com
Introduction > Company

SITE End-to-End testing SITE DECT for SITE ISUP for


environment for fixed line SIGOS plans a GSM type approval conformance test
networks is born core network tests introduced for C7 networks

1992 1993 1994 1995 1996

SMS is introduced First commercial VoIP in its infancy GPRS / EDGE (“2.5G”)
World Wide Web website is used for the ADSL allows high-speed
(www) is born first time communication
over phone lines

Who we are
Founded in 1989 under the name of SIGOS
Systemintegration GmbH, Keynote SIGOS
brings in more than two decades of broad
experience to the telecommunications
industry, helping our customers to be even
more successful in today’s highly
competitive environment.
Keynote SIGOS is a truly international
company: bringing people from multiple
cultural backgrounds together to outstand-
ingly serve our global customer base with
Keynote SIGOS is headquartered in Germany where our solutions are being developed
what Keynote SIGOS employees all have in under highest standards. Representations on multiple continents and our strong partner
common: true passion for telecommunications! network distributed all over the world rounds up our world-wide presence.

Introduction of
SITE provides Keynote SIGOS GlobalResource Pool
test environment Launch of Billing celebrates GlobalRoamer to cover
Keynote acquires for VoIP, ADSL, Verification and its 20 Years’ ¾ of the world countries
SIGOS GmbH DSL, HSUPA Drive Service Test Anniversary LTE Test System
te SIGOS
no
y

20
Ke

RS
YEA
9

19 00
89 - 2

2006 2007 2008 2009 2010

VoIP is now HSUPA is HSPA+ is HSPA+ rollouts Beginning of


established as introduced introduced LTE era (“4G”)
communications Mobile Connections
platform hit 4 Billions world-wide

www.keynote-sigos.com 9
Introduction > Portfolio

The Portfolio
Steering of Fraud Detection for
Roaming National & International
Testing Traffic

International
Carrier
Testing

Outbound
Billing Testing
GlobalRoamer

Roaming
Testing for International
Traffic

World-wide
Handset Specific
QoS Testing

QoS Tools
for Diagnosis & Reporting

Fraud Detection
Revenue
Assurance
Roaming SITE
Central Unit Tool
Testing
SITE TEST SYSTEM

SIM
Multiplexer

Clients
LAN / WAN Drive Service
Testing
LU CLU WLU
LU CLU LU CLU

Core Network MLU


P
Testing
Handset
h GR
Specific
wit
Fixed IP Networks Mobile
QoS Testing B AL
GLO
QoS Tools for GO
Diagnosis & Reporting

Managed
Services
Professional Services

Training Consulting
Services

Project Management &


Project Implementation

10 www.keynote-sigos.com
The Managed Global Infrastructure and Test System
For The World-Wide Telecommunications Industry
With GlobalRoamer, Keynote SIGOS of- All that is required is a web browser and The on-demand
fers the most extensive infrastructure access to the internet. Simply log on with world-wide test
for automated telecommunication testing your password and set up your test sched- platform hosted
world-wide. We provide our customers with ules without worrying about a thing. How- by Keynote SIGOS
an extensive network of testing facilities ever, Keynote SIGOS can also provide fully
around the globe, hosted by Keynote managed test services so that all that you
SIGOS. GlobalRoamer customers can use really need to do is: look at the results.
this sophisticated testing infrastructure
through a web based user interface.

Your Own Scalable and Highly Flexible Testing Infrastructure


With the Keynote SIGOS SITE Test System The SITE Test System’s architecture is com- One platform for
– comprising sophisticated hardware and pletely modular. Only the modules that are all your end-to-end
software solutions – network operators needed for the given tasks needs to be test requirements
are enabled to host and work with their purchased.
own testing facilities. Key here is the ability
Your local SITE system can go global by
to easily integrate into the existing net-
connecting to the world-wide Global-
work infrastructure realities. Interfaces to
Roamer probes with our „GlobalResource
complementary solutions, e.g. monitoring
Pool“ feature - all in one go!
systems, are provided so that SITE can be
exactly matched to your specific require-
ments.

Solution Consulting, Managed Services and More –


Flexible and Customizable
We at Keynote SIGOS are always there For instance, with different levels of Man- Expert staff gives
for our customers: in each phase of your aged Services, we can help our customers assistance at all
testing requirements we provide you with with the management, operation and project phases
well experienced and specifically trained administration of tests. Our services are
personnel, whether it be for project completely customizable and scalable: we
implementation, maintenance, managed are handling complete SITE systems for
services, training or solution consulting. All customers as well as we manage small
our Professional Services can be custom- occasional testing projects. Just as you
ized to your specific needs. please.

www.keynote-sigos.com 11
Versatility is key!

Keynote SIGOS
solutions in action.

12
The Use Cases
Service Quality Monitoring
> Periodic / On-Demand Testing
> Network Diagnosis
> Drive Service Testing
> Content Testing / Handset Simulation
> Benchmarking

Roaming Testing
> Inbound Roaming Testing
> Outbound Roaming Testing
> SLA Testing according to GSMA (GRQ)
> Roaming Hubbing Testing
> Roaming Steering Testing

International Carrier Quality Testing


> Dedicated Carrier Route Selection

Revenue Leakage & Fraud Detection


> SIM Box Detection
> Early Charging Detection

Revenue Assurance
> Test Call/Event Generation
> CDR Comparison Testing
> Tariff Testing
> Prepaid SIM Recharging

Fixed & IP Network Testing


> Fixed Network Testing
> IP Network Testing

Core Network Testing


> Testing without Radio Access
> Regression Testing

Nomadic & Indoor Testing


> Nomadic Testing
> Indoor Testing

13
Use Cases > Service Quality Monitoring

Service Quality Monitoring


Periodic QoS testing

Slow setup time, service outages or unsuccessful data downloads are experienced in
every network. In order to manage daily operations standardized matrices should be
deployed by several divisions, e.g. Service Operations, Service Quality Assurance,
Network Operations, International Roaming and Revenue Assurance.

In a highly competitive market, such as Keynote SIGOS offers accurate measure-


the telecommunications industry, provi- ments of end-to-end quality for voice and
ding and maintaining highest quality to data services by measuring KPIs like call
end customers is the key to sustainable setup success rates, HSDPA, HTTP average
competitive advantage. throughput or service degradation of
BlackBerry services.
With customers having multiple options
at hand, poor quality – even the occasio- Taking round the clock automated measu-
nal drop in quality – can have immediate rements at the end user’s interface (rather
consequences. Switching between opera- than in network nodes) operators obtain
tors never has been easier through mobile in-depth insight into end-user’s percep-
number portability. tion of the network.
First class service quality has many influ- Generation of active test calls 24/7 –
encing factors not all being under the without the cost of 24/7 staff - covering all
immediate control of the operator. Iden- aspects of the network and the upload of
tification of weak points can be difficult KPIs to a centralized alarming
and some may remain undiscovered even system provides excellent
See your network
while their effects are still evident in the real-time feedback on
through the eyes of
market. the service levels of the
your customer
network.

Active testing benefits


Testing time
Continuous heartbeat tests
End user experience
Best reflection of end user experience: E2E service quality tests
Time to detect issues
Identification and localization of service and network issues can be achieved before
actual service degradation and threat of revenue loss
Operating costs
Reduced operating costs by automating monitoring, testing, and reporting;
increased personnel efficiency; costs not correlated with network size and growth
Testing scope
Pro-active test approach can be realized; in control of testing scope

14 www.keynote-sigos.com
Use Cases > Service Quality Monitoring

On-Demand Testing
Perform reproducible ad-hoc testing!

The customer service desk keeps getting complaints about certain service scenarios like
‘BlackBerry e-mail service not reliable’, ‘basic voice calls not possible’ in certain locations,
in the home country as well as abroad. Quick action needs to be taken!

World-wide Testing Home Network Testing


Keynote SIGOS hosts the largest and SITE enables network operators to test all
most comprehensive world-wide test relevant services in their network with a
infrastructure, currently covering three private test system. All locations covered
quarters of the world‘s countries. Global- by the private SITE system can be used for
Roamer users benefit from the availability flexible end-to-end testing. Due to their
and flexibility of the GlobalRoamer test modular structure, SITE test systems can
network without the effort of running range from a small local system to geogra-
their own system. GlobalRoamer account phically widely distrubuted areas as well.
holders log on and schedule their tests
The unique feature‚ ‘Global Resource Pool‘
whenever the demand occurs. Being able to
however, enables operators to expand the
perform tests independently and without
capability of their SITE system – no matter
the usual hassles connected with doing
how small or big it may be – to reach out
business globally like time-zones is an
to world-wide test locations covering
invaluable asset!
three quarters of the world‘s countries! In
fact, they are enabled to utilize the huge
“If a real time test is needed, and it´s too network of GlobalRoamer test probes – all
late to contact a roaming partner, I can in one go! See your network
re-produce the test scenario identically.”
through the eyes of
your customer
Periodic QoS testing keeps generating failure verdicts for certain service scenarios. Third
level technical support is working on the problem making changes on various network
nodes within the network.

The test call can be replicated repetitively Root causes can be localised easily when
in order to check whether service has used in tandem with Keynote SIGOS’s
been re-established. integrated analysis tools.
GlobalRoamer is deployed to survey Time zone and business hours differences
specific services over roaming partners’ often make it difficult to run tests with
networks managing both post-paid and the co-operation of roaming partners.
prepaid SIMs across the different techno- GlobalRoamer offers an easy and instant
logies. The SIMs are co-located in Keynote solution to this problem.
SIGOS’ premises in Nuremberg, Germany.

“There is no time lost as we do not have to get in touch with the roaming partner. We can execute
tests via GlobalRoamer in a matter of a few minutes anywhere in the world where SIGOS has cover-
age. Before we started to use GlobalRoamer sometimes we had to wait more than 3 months for
execution of a roaming test because partners were occupied with other roaming partners’ tests.”

“The SIGOS test system helps us to manage our test SIMs efficiently as we do not have to send the
SIMs to multiple countries for roaming testing. It provides us with a fully controlled test platform.
We can perform multiple test cases easily and simultaneously.“

www.keynote-sigos.com 15
Use Cases > Service Quality Monitoring

Network Diagnosis
Model your network & find the root cause
of service outages!

Once periodic heartbeat testing for the services has been set up, very often Service
Operations is the first team to detect service outages through the results of this active
testing. But what network entity has caused the fault?

SITE proves not only to be a good reflec- elements and systems can then signifi-
tion of real customer experience but also cantly drive down time to repair.
shows up bottlenecks in the network
Service Alarm Map helps to reduce the
infrastructure via its solution Service
time for root cause identification and
Alarm Map (SAM).
supports the technical service teams with
By supervision of all relevant end-custo- additional information like error-id, trace
mer services and correlation of network details & measurement values. This impor-
events it becomes possible to both tant drill-down functionality from service
anticipate and analyze service affecting chain visualization to raw measurement
network problems. A clear and compre- values and trace information improves
hensive mapping of service problems to reaction times in the event of traffic
the performance of individual network congestion and network element failures.

“The number of customer complaints have been reduced significantly due to network
issues being identified faster by the Keynote SIGOS test system. Real-time alerts and
reports of incidents lead to faster resolution of the network issues identified. Subscribers
See your network are “not fast enough” to call our Customer Care to lodge a complaint.”
through the eyes of
your customer

MSC 4

BSC 12 SGSN 2
LocationUpdate2G GPRS_Attach2G GPRS backbone

Opera server
DL_Duration
HttpAv
INTERNET
GGSN
PDP_ContextActivation VPN Tunnel
Router

Internet
DL_Duration
HttpAv

Example: The Service Alarm Map (SAM) indicates a problem on BSC12

16 www.keynote-sigos.com
Use Cases > Service Quality Monitoring

Drive Service Testing


Test mobile subscriber experience on the move!

SITE has already been widely deployed for periodic QoS testing and KPI generation.
Quality of subscriber experience however is not only driven by static service use but
also by service deployment on the move. Testing during moving is an important
complementary approach in addition to stationary testing.

SITE is a powerful tool for the delivery


of Service Assurance and generation of Unattended System
leading Key Performance Indicators (KPIs) SITE Drive Service Test is a completely
for operator networks, not only for static autonomous system after installation.
testing but also for mobility, simulating No engineer needs to be present in the
end user experience. vehicle for test setup, modification or
analysis.
Equivalent to the behavior of static Local
Units, the SITE System collects a variety Easy Installation and Removal
of network measurements from moving MLU is shipped fully pre-configured
subscriber probes, known simply as Mobi- and only needs to be connected to the
le Local Units (MLUs). These mobility tests electronic on-board system. No further
are geared for vehicles like taxis, trucks or human interaction, not even switch-on
trains. Consequently they are called SITE is required.
‘Drive Service Tests’. The raw information
is processed into KPIs and displayed on a Geographic View
color coded geographic map. SITE system delivers graphical views on
your network quality. A comprehensive
Drive Service Testing provides you with See your network
set of KPIs enriched with further infor-
Service QoS KPIs (Voice Quality etc.) as through the eyes of
mation like speed of moving vehicle,
well as many specific measurments your customer
altitude and position can be displayed
(RxLevel, Handover, Call ID, MAIO...)
on a map. WMS maps, e.g. operator’s
own coverage map, display KPIs custo-
mizable by operator.
Investment Protection
Drive Service Tests are fully SITE com-
patible and can be performed as an
extension to existing SITE systems
securing current investment into
Keynote SIGOS service assurance
products.

www.keynote-sigos.com 17
Use Cases > Service Quality Monitoring

Content Testing / Handset Simulation


Do all handsets work perfectly in your mobile network?

The opportunity for mobile operators and advertisers to sell exciting new mobile
content is enormous. However, the variety of available services like MMS, Video Strea-
ming and Web Browsing may cause problems when using different handsets, since
the service platforms of the network react individually to each mobile phone type!

Data Services like Web and WAP browsing,


streaming, MMS or video telephony are
ARPU driving services.
Premium content download is another
huge revenue driver. Subscribers‘ ex-
pectations on quality of service are legiti-
mately high.
At the same time, handset specific behavi-
or plays an important role in the delivery
of this content and services.
Delivered content not displayed in the ex-
pected format causes a definite negative
impact on customers‘ Quality of Experi-
ence (QoE).
How can new devices and services be
properly tested in a cost-effective way
See your network
that ultimately leads to customer satisfac-
through the eyes of
Picture and Text in wrong position tion and increased revenue?
your customer
The answer is automated testing while
taking handset specifics into account –
handset simulation.
Keynote SIGOS provides a powerful hand-
set simulation tool, integrated into the
SITE and GlobalRoamer test systems.
More than 1,000 virtual handsets are
available from a ready-to-use and ex-
pandable library. Simulate the large varie-
ty of handsets without the effort of labor
intensive manual testing.

Handset Simulation Test Concept Features:


Simulation of real subscriber behavior, taking handset specifics into account
Automated testing of services like Web and WAP browsing, MMS, streaming, video tele-
phony, content download
Interfaces: GSM/GPRS Um, GSM Gb, UMTS Uu, HSDPA, HSUPA, EDGE, Iu PS
Real End-to-End mobile content testing of various handsets
Validation of received content with mobile profiles
Database with more than 1,000 mobile device profiles and their relevant parameters
New customer or country specific handsets can easily be integrated

18 www.keynote-sigos.com
Use Cases > Service Quality Monitoring

Benchmarking
Who is the best performer?

KPIs for own network are regularly reported to senior management. But how does your
network perform compared to the competitors? Who has the best performance?
Who offers the highest quality of service (QoS)? What is the quality situation for your
international traffic?

In the competitive mobile environment, Static Test Approach


consistently high QoS is the deciding key. Network benchmark assessment is
Benchmarking is an important dimension executed using an active end-to-end test
in making sure your services are compe- scenario to observe the performance of
titive. your network from a subscriber point of
view.
National Approach
Most measurement projects start off with Typical static benchmarking tests are
a national performance investigation and performed at airports, city centres, mega
comparison after national network rollout sports or social event venues and hot-
has been completed. Operators have to spots where masses of people congregate.
find innovative ways to outperform their
“On-the-Move” Test Approach
competition on network and service
Drive Service tests have the ability to co-
quality.
ver different geographical areas of locally
With the SITE test system, network services competing networks rather than being
can be benchmarked against the compe- focused on static locations.
tition, measuring internationally approved
This simulates subscriber behavior
and recognized Key Performance Indica-
moving from one cell to another and See your network
tors (KPIs) in a fast and easy way.
provides a comprehensive performance through the eyes of
International Approach overview of the complete network. your customer
In order to get a comprehensive overview
of multinational or group-wide bench-
marks, GlobalRoamer’s extensive global
footprint can perform international ben-
chmark tests and ensure improved cost Service performance is benchmarked
efficiencies. with national competitors as well as
international operators:
Benchmarking of international carriers is
an important step in ensuring high quality Static testing
of service for the international traffic Drive service testing
impacting your revenue. Outbound roaming testing (e.g. GRQ)

www.keynote-sigos.com 19
Use Cases > Roaming Testing

Inbound Roaming
Provide best service to visitors in your network!

Today, subscribers expect all frequently used mobile services to work reliably everywhere
in the world. Thus, the quality and availability of services inside and outside the home
network becomes increasingly important in the battle for customers!

Inbound roaming has a big impact on your revenue and a long list of international
roaming agreements may be desireable. It comes at a cost: each and every roaming
agreement with a new roaming partner requires intense testing according to GSMA
standards. In addition, periodic roaming tests with the most important roaming part-
ners need to be performed. How can efforts be reduced?

Testing according to GSMA IREG stan-


dards is required whenever a new
roaming partner is added. It can be a very
time-consuming and exhaustive task. It
may absorb your most expert staff and
repetitive testing can be just as expensi-
ve as the initial test setup – if performed
manually!
Therefore, test automation is key for cost
effectiveness and operational efficiency.
With the SITE system your staff will per-
form IREG specific tests in much shorter
Get the full picture of times with less effort – and the results will
your roaming services be easily reproducible!
Implementation of testing for new ro- Ready-to-use test cases are available for
aming partners could not be easier: the the execution of tests, according to IR 24,
SIM card is implemented into SITE‘s SIM 26, 27, 29,32, 35, 50, 60. These tests can be
Multiplexer which can be expanded to a repeated at any given time!
capacity of more than 2,000 SIM cards.
The test results are automatically pro-
As soon as the SIM card has been imple- cessed into GSMA conformant reports
mented, staff can run the necessary tests. ready for evaluation.

Features for inbound roaming testing:


SITE offers the right concept for inbound roaming testing:
Core network test interfaces (A, Gb, IUCS, IUPS) for testing roaming, independently
of radio specific problems
Air interface testing for measuring real end-to-end behavior and experience
SIM Multiplexer: SIM cards can be managed centrally and securely for all roaming
partners (as many as 2,000 SIM cards)
Detailed KPI test reports according to GSMA standards
Test sets according to IREG 24, 26, 27, 29, 32, 35, 50, 60 from GSM MoU

20 www.keynote-sigos.com
Use Cases > Roaming Testing

Outbound Roaming Testing


Assure QoS abroad to optimize and develop
outbound roaming revenue

The possiblility to travel the world quite easily is perceived as a matter of course nowadays.
Traveling subscribers take availability and proper operation of all mobile services for granted.
Outbound roaming contributes considerable revenue and therefore requires QoS assurance.

Operators require information on service


quality beyond their own network. To
subscribers, perceived mobile quality
when traveling abroad is vital, especially
for corporate customers.
Mobile operators need to ensure subscri-
bers are able to log onto preferred ro-
aming partners’ networks when traveling,
whilst preserving consistently high levels
of QoS to maintain long term business Use GlobalRoamer, the most extensive
sustainability. global infrastructure for automated active
When your subscribers arrive at a foreign End-to-End testing hosted by Keynote
destination, they expect their mobile SIGOS. With GlobalRoamer you can access
service to work at all times. an ever increasing number of world-wide
networks through a web interface.
All relevant services need to be tested
Get the full picture of
with at least each top roaming partner. If
“Thanks to GlobalRoamer we were able your roaming services
you depend on these partners to execute
to increase our outbound roaming
these required tests, it will be a huge task,
capability dramatically in very short
considering availability of staff, time zone
time.“
differences and the like.
The solution is the world‘s largest auto-
mated on-demand test network: Global-
Roamer. Tests can be executed in more
than 500 networks in three quarters of the LUP-avail. GPRS-avail. Speech SMS
world‘s countries. GlobalRoamer is hosted
by Keynote SIGOS and can be accessed
from anywhere in the world by logging on
through a web interface.
Why risk losing subscribers and roaming
revenue, when the ability to test the per-
formance of all your roaming partners is
at your fingertips?
Standard services as well as complex
technologies and services like Video Tele-
phony, MMS and UMTS/HSDPA networks
can be tested without the need for co-
operation with your roaming partners and
independently of time zone.

www.keynote-sigos.com 21
Use Cases > Roaming Testing

SLA Testing according to GSMA GRQ


Consistency & comparability of roaming QoS testing

Since the traffic in outbound roaming has a big value for operator revenue, it is impor-
tant to monitor the most frequently visited roaming operators. The GSM Association has
designed the right concept: GRQ.

Roaming traffic may be a low percentage


27 Active QoS parameters on voice,
of the entire network traffic, but remains data and SMS traffic
a significant profit contributor. KPIs for five different categories:
How to gain a global perspective on Network access
roaming quality with consistent measu- Service Accessibility
Connection Establishment
rements and thus comparability between
Connection Substainability
home network and visited networks? Connection Quality
And how to achieve this goal in a
cost efficient manner? Why GRQ?
The Global Roaming Quality (IR.81) Common understanding about the
standards – developed by the GSMA in criteria for measuring Quality
of Service in outbound situations
cooperation with selected partners like
Developed and defined by GSMA
Keynote SIGOS – provide an answer to
Focus on periodic testing of service
this question regardless of the monitoring quality
and testing methods used. Applied for monitoring of top roaming
partners
GRQ is a comprehensive framework for
pro-active testing and assurance of
Get the full picture of end-to-end roaming services quality.
Key Benefits:
your roaming services With SITE and GlobalRoamer you have a Cost-efficient co-operation with
roaming partners by adherence to a
unique tool to monitor your SLA agree-
shared set of QoS KPIs
ments with numerous roaming partners. Improve operational cost effectiveness,
Keynote SIGOS is a self-certified vendor of by automated testing and realtime
reporting
the GSMA GRQ compliant test systems.
Increased Roaming revenue through fast
resolution of home and visited
networks’ SLA violations
GRQ Parameters, defined by GSMA
# GRQ Parameter Category Description Major Minor KPI Trend
name target target alarm report
1 CS LU SR Voice Circuit Switched Location Update Success Rate 95% 98% yes X
Network Accessibility Circuit Switched
2 CS LU Delay Voice Circuit Switched Location Update Delay 50s 10s
...
10 CLI Voice CLI Transparency 95% 98% x
11 SpQ Voice Speech Quality 2.5 3 x
12 SA-MO SMS Service Accessibility SMS MO 95% 98% yes X
13 SA-MT SMS Service Accessibility SMS MT 95% 98% yes X
14 AD-MO SMS Access Delay SMS MO 10s 4s
15 AD-MT SMS Access Delay SMS MT 10s 4s
...
24 Throughput Data Throughput (kbit/s) X
25 Goodput Data Goodput (kbit/s) X
26 Roundtrip Time Data Roundtrip Time
27 Packet Loss Data Packet Loss 2% 1%

22 www.keynote-sigos.com
Use Cases > Roaming Testing

Roaming Hubbing Testing


Connecting the world with a single roaming relationship

Roaming hubs safeguard multi-lateral roaming and interworking relationships.


How can a roaming hub concentrate on managing the key roaming priorities?

Open Connectivity (OC) is replacing approach and real time reporting feature.
multiple bilateral roaming relationships Roaming hubbing providers are often
between operators with a more efficient tasked to actively monitor service avai-
hub-based approach. Open Connectivity lability and service quality on all their
enables multi-lateral roaming and inter- multilateral relations.
working relationships via SMS hubbing
GlobalRoamer allows the activation and
and roaming hubbing.
testing of Roaming Hubbing customers’
Keynote SIGOS’ world-wide, on-demand SIMs. It helps them to work more effici-
test platform caters for roaming hubs. ently to improve the quality of voice, data
It enables them to perform tests of Out- and SMS services for their customers.
bound Roaming services, IREG testing for
Keynote SIGOS’ GlobalRoamer can add
Inbound Roaming, and QoS Monitoring,
value to many aspects of the Roaming
as well as GRQ testing.
Hub business model. GlobalRoamer is an
It improves operational and cost effici- ideal enhancement to hubs.
encies because of the automated test

Get the full picture of


your roaming services

PMN B PMN A PMN C

One agreement One relation

Clearing Data Services


Roaming SMS-IW
Reduced complexity Coordination & MMS-IW Increased availability
Signalling CAMEL

PMN PMN PMN PMN PMN PMN

www.keynote-sigos.com 23
Use Cases > Roaming Testing

Roaming Steering Testing


Are subscribers roaming with preferred roaming
partners abroad?
Steering of Roaming (SoR) has been rolled out by Operators in order to direct their out-
bound roamers to preferred VPMNs in the roaming destinations. Does it work?

Steering of Roaming (SoR) solutions have the VPMN but their subscribed home
been implemented by mobile operators network. Subscribers will also not be able
in order to direct their outbound roamers to benefit from the special roaming retail
to preferred VPMNs in each country. In tariffs that have been offered to them.
some cases just one preferred VPMN in By detecting anti-steering activities, high-
a country is chosen, in other cases SoR er roaming costs can be avoided.
is about managing the proportion of Operators’ primary business goal is to
revenue and traffic shares between two or streamline roaming steering mechanisms
more VPMNs. such that outbound roaming revenues are
optimized while maintaining high levels
SoR is the logical result of roaming/IOT
of end user satisfaction.
agreements which are linked to volumes
and percentages for one or more prefer-
red VPMNs. On one hand it is a significant
commercial matter to detect short- or
long-term deviations from these target VPMN A
distributions, on the other hand it is
worthwhile to test potential deterioration Outbound
Roaming
of customer experience caused by SoR.
ed!
Get the full picture of Detection of Anti-Steering of Roaming is Preferr
VPMN B HPMN
your roaming services essential as operators may lose subscri-
bers to non-preferred networks resulting
Outbound
in margin losses. Anti-steering is not only Roaming

a breach to roaming agreements but may


also lead to a bad roaming experience VPMN C
as the subscribers could be left without
any coverage. Subscribers will not blame Outbound
Roaming

HPMN
MSC/VLR KPIs (examples):
HLR/
Non-Preferred VPMN 1 SoR node Location Update Duration also delive-
AuC
1 MAP messages ring indication of deterioration of end
Location Updating Request
Update Location
user experience
2 Number of PMNs rejected number of
Location Updating Reject UpdateLocation.error
quad attempts or roaming not allowed
3 4x 4x rejects
4 Location Updating Reject UpdateLocation.error List of rejected PMNs non-preferred
PMNs tried
Preferred VPMN 1
5th attempt is on next VPMN; PMN after successful steering also
in this case the preferred PMN indicating successful SoR at all
9 Location Updating Request Update Location LUP mode (automatic/manual) testing
InsertSubscriberData correct behavior of SoR Server for
manual selection
InsertSubscriberData.ack
Reject Causes (i.e. Network Failure,
Location Updating Accept UpdateLocation.ack PLMN)

24 www.keynote-sigos.com
Use Cases > International Carrier Quality Testing

International Carrier Quality Testing


Who is the best international carrier of choice?

Setting up a call to a subscriber in a foreign country involves the choice of the relevant
international interconnection carrier. How much impact has the interconnection carrier
on QoS? Who is the best interconnection carrier partner?

There is a need for both mobile and fixed By testing international carriers with an
operators to get a global perspective on active monitoring system, you can not
interconnection service quality in order to only monitor if the right calling number
maintain high levels of QoS to subscribers. is displayed abroad but also the voice
The international interconnection quality quality and call setup time, which can be
experience is heavily influenced by the effectively measured and reported.
choice of the international carrier at the
In addition, international carrier quality
national boundary.
testing can be coupled with False Answer
and SIM Box Detection.

KPIs (examples):
Received CLI on destination side
CLI Indicator distinguishing the follo-
wing cases:
CLI from CgPN (“OK”)
No CLI (“N”)
Wrong CLI (“W”)
Mean Opinion Score (PESQ MOS) for Stay in control of com-
Voice Quality (ITU-T P.862.1) munication beyond
Call Setup Time your network
Example of international CLI quality testing

Testing with prefixed called numbers re- For example, if no CLI is received, there
quires knowledge about the current setup would be no possibility to call back and
at the international gateway exchange. poor voice quality would result in short
The deployment of an SS7 LU directly and frustrating conversations.
at the international gateway Exchange
Maximising revenue is essential in an en-
ensures dedicated interconnection carrier
vironment of falling wholesale prices. This
testing.
objective can only be achieved if you have
Poor CLI and voice quality would inevitab- consistently high quality on your network
ly decrease revenue and market share. and on your international interconnection.

Private SITE KPI / SLA monitoring Global Resource Pool


System
Dedicated carrier
route selection

International
Gateway Interconnection
Carriers

www.keynote-sigos.com 25
Use Cases > Revenue Leakage & Fraud Detection

Revenue Leakage & Fraud Detection


Make sure your roaming revenues are not being detoured

“Fraud“ - the word sounds quite exciting when it appears on a cinema billboard or a TV
programme schedule but when it hits you personally, professionally, or in a corporate
environment, it is much less enticing. Fraud will never be completely eliminated but, unless
fraud management countermeasures are undertaken, it is unlikely that it will be reduced to
a manageable level.

SIM Box Detection

The business goal is to gradually “clean” incoming traffic terminating through SIM boxes
by disconnecting all SIM Box numbers detected and to protect the network from any
potential fraudulent upsurge in their use.

SIM boxes have multiple negative effects


on operators, roaming hub providers and Fraud Bypass Detection Features:
customers alike, e.g.: Reliable detection of SIM boxes
Safeguard your revenues
revenue loss due to call redirection -
roaming calls are intercepted, redirected Cost-effective concept for fraud
and terminated via fraudulent SIM Box bypass detection
equipment. Ensure first-class end user experience
Identify leaks in your through quick elimination of SIM boxes
unnecessary investment due to service
revenue stream inaccessibility as a result of SIM Boxes High test density possible while
creating false network congestion issues avoiding network congestion
revenue loss through CLI Quality Prob-
lems; immediate impact is the inability
to “call back”.
image loss through bad QoS as SIM
Boxes often redirect calls over inade-
quate, highly compressed IP connec-
tions, resulting in poor voice quality.
Call setup time is extended which leads
to the impression of bad call quality
from the home network operator.

SIM
Originating Network SIM Box Terminating Network
Operators
Local Retail rate
(B) 0,10€
Local SIMs are used to terminate GMSC
(A) 0,14€
international incoming traffic BTS
Air interface

(C) 0,15€ (D) 0,13€


Regular
International Interconnect
Transit Termination rate
Originating Networks:
> PSTN
> Mobile
> VoIP Terminating network operator loses
> Carrier Select (CS) 0,03€ per minute, i.e. (B) - (D)
> Calling Cards

26 www.keynote-sigos.com
Use Cases > Revenue Leakage & Fraud Detection

Early Charging Detection


Get it right for your customers

A common phenomenon is the scenario of Early or False Answer during voice call setup
procedures. How do you detect and fight these cases?

Calls are being charged as though con- Fight fraudulent charges to your custo-
nected without ever reaching the called mers’ accounts with GlobalRoamer, the
party, or additional connection time world-wide distributed test infrastructure
charged. The lack of Active End-to-End for end-to-end testing.
monitoring has led to millions of minutes
being inaccurately billed to the origina-
ting calling parties world-wide. These Benefits:
fraudulent billings sometimes go unnoti- Reduce revenue leakage caused by
ced because the incremental billed call early charging / false answers
duration per user may be in the fraction of Ensure billing accuracy and fight
seconds. interconnect fraud
Prepaid SIMs used in GSM Gateways (SIM Improve quality of calls leading to a
Boxes) could lead to false answers when reduction in customer complaints and
dissatisfaction
the fraudulent SIM Box SIM credit has
Active end-to-end monitoring ensures
been consumed resulting in an announce-
consistency in billing
ment being played. In this instance the
caller has to pay for the call connection
leading to customer complaints and dis-
satisfaction with the service rendered.
Identify leaks in your
International carrier(s) releases answer message even though call(s) are not setup revenue stream
Originating Network
(CUSTOMER) Terminating Network

Setup
International Setup
carrier(s)
Answer

Fraudulent early return of Answer message resulting Setup is not even sent to B-Party
in charging record for non-delivered service Call is not established
Unexpected answer on A-side detected and NO incoming setup on B-side

International carrier(s) releases answer message even though call(s) are not setup
Terminating Network CUSTOMER´s SIMs
(CUSTOMER) on Roaming

Setup
Setup International
carrier(s)
Answer

Setup is not even sent to B-Party Fraudulent early return of Answer message
Call is not establised resulting in charging recod for non-delivered
service
Unexpected answer on A-side detected and NO incoming setup on B-side

www.keynote-sigos.com 27
Use Cases > Revenue Assurance

Revenue Assurance
Money makes the world go round – what happens if your
network rating and billing is not correct?
For all network operators validation of Testing that is both end-to-end and inde-
billing is of major importance. Operators pendent can provide the assurance that
must provide fair and accurate billing the customers are being correctly billed
to the customer and also avoid revenue as well as satisfying compliance require-
leakage or overcharges caused by services ments.
being incorrectly rated and invoiced. In
Today, manual tests not only provide in-
most countries accuracy of metering and
accurate, untrustworthy but in most cases
billing is mandatory to comply with legal
cost inefficient testing. To ensure correct
regulations.
billing, a precise and reliable Revenue
As markets have become increasingly Assurance system is essential. With a
competitive, operators have used innova- SITE test system, continuous testing of
tive tariffs, product and service bundles all services provides maximum assurance
and discounts to differentiate themselves. that all calls are being correctly billed as
Complex and fast changing tariffs inevita- each network element can be tested and
bly create challenges in ensuring correct verified.
billing.

How to guarantee correct billing?


Three Revenue Assurance concepts are highlighted:
Test Call/Event Generation
CDR Testing
Tariff Testing
Ensure correct billing,
for you and your
customers Test Call/Event Generation
Test call and event generation can be as
New product pre-launch testing –
basic as creating network events by gene-
can we bill accurately and reliably for
rating calls to test the correct function of a
the product?
network or its subsystems.
Testing of correct function after
SITE is ideally suited as a Test Call/Event product updates – does the
Generator for Revenue Assurance projects mediation system still summarize
generating its CDRs to be referenced with all CDRs correctly?
the network’s ‘live ‘CDRs. Testing of software patching on
Operators need to recognize the value of switches and other infrastructure –
are we still producing correct CDRs
more than just test call generation; you
for all call classes?
need to be able to store CDRs to perform
verification and detection for errors Testing new infrastructure during
AUTOMATICALLY. and after roll out, e.g. new base
stations.
Testing of roaming tariff updates –
are roamers, still being billed?

28 www.keynote-sigos.com
Use Cases > Revenue Assurance

CDR Testing
Timely detection of revenue leakages

You want a solution which compares CDRs generated by network nodes like the MSC or
SGSN in a highly automated way and sends alarms mismatches.

SITE acts as a Test Call/Event Generator, it


CDR Structure
is capable of importing ‘live’ CDRs from the
network and comparing them with the Record Type: e.g. TimeBased,
reference CDRs generated by SITE. VolumeBased, EventBased
Service Type: e.g. SPEECH, FAX, GPRS
The ‘live’ CDRs of the generated test calls
Begin of event: timestamp in milli-
are extracted at a chosen point in post-
seconds
processing for automated comparison by
A Number
the test system.
B Number
CDRs can be verified and erroneous CDR
Call Duration (Time based calls)
fields such as faulty time stamps and call
Data Volume (Volume based calls)
duration can be detected.
Event Count (Event based calls)

Mediation Test Call/Event


CDRs Live Network Generation
System
CDR Ensure correct billing,
Post- for you and your
processing
customers
Billing

Filter
Operator CDRs (rated or unrated) SITE CDRs (unrated)
SITE System

Live CDRs unrated CDR Comparison Reference


CDRs

Are Core Network nodes like MSC or SGSN generating the right CDR data? Deploy a test
event generator which generates CDRs that you can compare with your network CDRs.

www.keynote-sigos.com 29
Use Cases > Revenue Assurance

Tariff Testing
Proactively monitor tariff plans against variety of test cases

You want a solution which not only compares CDRs but also detects billing errors befo-
re they turn into customer complaints or revenue losses.

Rating Billing
At the heart of the billing system is the Once a CDR has been rated it is applied to
rating engine. This takes the CDRs (call the customer‘s account, where discounts
detail records) or IPDRs (internet protocol can be applied and from which a bill is
detail records) from the network, and created. Operators usually produce bills in
then applies the appropriate rating plans cycles, spreading the load over a month
to turn this information into rated CDRs or quarter and also evening out cash flow.
ready to be associated with the customer.
Within SITE your tariff model can be repli-
cated. Thus, not only the raw data of CDRs
can be compared but in addition also the
correct billing of a service can be verified.
Thanks to SITE, fast regression testing
of new pricing plans against a variety of
test cases can be performed, detecting
potential flaws in the billing process at a
very early stage.

Ensure correct billing,


for you and your
customers Mediation Test Call/Event
CDRs Live Network Generation
System

Tariff CDR
Model Post-
processing
Billing
SITE System
Filter
Operator CDRs (rated) Billing Verification SITE CDRs (unrated)
Rating
Tariff Model
Live CDRs Reference
rated CDR Comparison CDRs

Invoice comparison
Resource allocation for different users
or groups
Detailed test reports
Revenue stream audit
Covering billing aspects of outbound
roaming

30 www.keynote-sigos.com
Use Cases > Revenue Assurance

Prepaid SIM Recharging


With prepaid subscribers you make substantial profits

Prepaid subscribers expect correct voucher recharging.

Keynote SIGOS provides a tool to verify Besides using single vouchers (e.g. from
Prepaid SIM Card Recharging. scratch cards) for a single test, Keynote
SIGOS Test Systems support compre-
SITE or GlobalRoamer have the ability to
hensive voucher repository functionality
check if recharging procedures of prepaid
managing numerous numbers.
cards has been performed successfully.
Further customer specific account veri-
Test Cases collect information about the
fication methods (e.g. via SMS) are also
current account balance and establish a
supported on request.
call in the same way a subscriber does.
That means entering vouchers using
DTMF tones for navigating IVR menus or
Sample Features
using USSD commands where supported.
Detection of revenue leaks due to SIM card
After a SIM card recharging attempt the recharging errors
account balance of a dedicated prepaid Increase of customer satisfaction and spen-
SIM card is re-checked and compared to ding due to error free SIM card recharging
balance before recharging attempt. Simplified prepaid SIM card handling in
the central SIM Multiplexer

Sample KPIs
Initial account balance
Account balance after recharge Ensure correct billing,
Used Voucher for recharge for you and your
Received USSD response string customers
USSD process duration

www.keynote-sigos.com 31
Use Cases > Fixed & IP Network Testing

Fixed Network Testing


NGN evolution calls for multi-technology testing

With the explosive growth in the mobility arena, one could almost believe that the
future of fixed networks was doomed. However, fixed networks continue to maintain
their relevance, with technological evolution requiring new test approaches.

Technological advances and the complex changeover from established technologies to


new ones triggers the need for ensuring consistency of service quality over all underlying
technologies.
Poor service quality inevitably leads to loss of profit – if, for example, the line is bad the
conversation will be short.

With the SITE test system, Keynote SIGOS provides ONE platform for testing all technologies
– fixed, mobile and IP-based, either within one technology or across technologies.
Fixed network operators benefit from SITE through:
Periodic service quality testing
Ad-hoc service quality testing
SITE supports all interfaces required for fixed network testing:
PSTN
ISDN
DSL
IP (VoIP)
Beyond mobile – the
other kind of KPIs for fixed network testing (examples):
telecommunications Delay
Echo Delay
MOS Value

Testing in all network technologies, mobile, fixed and IP

32 www.keynote-sigos.com
Use Cases > Fixed & IP Network Testing

IP Network Testing
Optimize your data network performance

Slow access, error pages and unsuccessful orders? Just started VoIP services? Are you re-
lying on your customers to find out about incidents, availability, speed and load issues?

Mobile has made its impact on connec-


SITE measures the user perception
ting the „last mile“, particularly for voice of your services
communications, but has yet to make its
SITE checks the quality of your calls
impact on higher speed links and at least
in real time
one mobile company has admitted that
Use SITE for proactive supervision!
it cannot deliver the speeds contained in
the 3G specifications. Secure your IT with SITE End-to-End
monitoring!
So where do fixed networks and IP
SITE measures and alerts you in real
connections coming with them win time!
over radio-mobile? When capacities and
speeds are high, where Internet access
is required or where there are large files
to be downloaded, then the optical fibre
link remains supreme, whether it is a link
to a corporate client, a national backbone
network or an international submarine
cable system.

Beyond mobile – the


other kind of
telecommunications
Web Browsing (HTTP) Ping (ICMP)
KPIs (examples): KPIs (examples):
Duration between the first and last http data packet Round-trip time (min, mean, max)
HTTP Data Size Packet loss
Duration of web browsing session Size of Ping packet
HTTP Valid Page Content

FTP
KPIs (examples):
SOAP Network Non-Accessibility
KPIs (examples): File Size
Response Time of SOAP Download Duration
server in seconds Upload Duration
IP Service Failure Ratio

TCP/IP Command DNS


KPIs (examples):
KPIs (examples):
TCP/IP command
DNS Query Duration (min, average, max)
Duration of TCPIP command
DNS Host Name Resolution Time
DNS Host Name Resolution Failure Ratio

www.keynote-sigos.com 33
Use Cases > Core Network Testing

Core Network Testing


Service Testing independent from Radio Problems

Testing without Radio Access Regression Testing


In some cases the active test approach Another instance where connection direct
of using test mobiles on an air interface to core network components is required is
can be counterproductive because radio where tests need to be executed in a very
specific problems can disturb results with- short time. This is typically the case when
out adding any value. A typical example network components like the MSC or
is roaming testing, where the problems SGSN have been updated or where the in-
come from the core network. For such fluence of a high number of concurrently
cases there is benefit in testing the ser- connected subscribers has to be checked
vices by means of simulating the radio immediately and automatically. Such
access part, connecting directly to the kinds of regression testing can usually be
core components such as the MSC, SGSN executed in less than 20 minutes whilst
etc. without involving the radio access still covering all services and subscriber
components. profiles.

Typical use cases for testing Typical use cases for regression
without radio access part: testing without radio access part:
Interactive Voice Response incl. Automated regression testing after
interactive announcement tests upgrade/updates on:
Testing of Supplementary Services MSC (via GSM A)
Testing of IN Services MSC and fixed network switches
Inside out – core net- Inbound Roaming tests (via ISUP)
work testing can save Load Tests on Core Network SGSN (2.5G) via Gb
money components SGSN via IuCS and IuPS
Billing Testing via CDR tests SMSC, MMSC
Data Content Testing WAP-, Web-, Mail-Server
Handset Simulation SCP testing including IN services
etc. and prepaid services
etc.
ork
ore Netw
Mobile C

Typical advantages of
ore
core network testing:
Mobile C s
o rk Interface Not influenced by radio specific
Netw
problems
Fast execution of mass tests
(e.g. thousands of tests in an hour)
Quick results
Detailed trace analyses with
protocol stack information

see page 2

34 www.keynote-sigos.com
Use Cases > Nomadic & Indoor Testing

Nomadic & Indoor Testing


Portable local unit for flexible deployment and mass testing

Indoor: Shopping and Exibition Centers or Airports – places of communication.


But do mobile services work properly everywhere?

There are a lot of interesting and revenue


generating use cases for indoor testing.
Especially in international airports where
testing of inbound roaming characteris-
tics is crucial to secure lucrative business.
Also exhibition centers and shopping
centers are typical buildings where
subcribers very often experience lack of
service. Furthermore it is worthwhile to
mass-deploy the cost-efficient nomadic
units in office towers with a lot of business
customers. For indoor testing either the
air interfaces or direct LAN connection can
be recommended.

Sports and Social Events: Testing campaign of short time frame and short notice.

The Nomadic local unit is also ideally


suited for short-term campaigns like Reach out to remote
sport events. A lot of sports fans gather at and temporary
top level events like Formula 1 or soccer locations
championships and expect high levels
of service quality. Due to its fast instal-
lation the nomadic units can be quickly
rolled out even at short notice. After easy
deployment at temporary locations this
autonomous system sends network infor-
mation back via its air interfaces.

Rural Areas: Where there are people there should be communication.

Especially in remote areas it is often im-


possible to install local units, as no fixed
IP connection is available. In this case the
nomadic local unit is capable of estab-
lishing a permanent IP connection via
GPRS/EDGE/HSPA modem. The connec-
tion is upheld via IPSec tunneling. By this
means, test probes can be quickly ins-
talled in rural areas where you cannot rely
on wired IP connections. The Nomadic
local unit is the ideal solution for flexible
deployment in the field.

www.keynote-sigos.com 35
Invest in the future!

Keynote SIGOS
test systems adapt to your demands.

36
The Test Systems

Steering of Fraud Detection for


Roaming National & International
Testing Traffic

International
Carrier
Testing

Outbound
Roaming Billing Testing
Testing for International
Traffic

World-wide
Handset Specific
QoS Testing

QoS Tools
for Diagnosis & Reporting

GlobalRoamer
The Reference System for world-wide testing
Largest footprint of world-wide test probes
Managed and serviced by Keynote SIGOS
Extensive set of test case applications

Fraud Detection
Revenue
Assurance
Roaming SITE
Central Unit Tool
Testing
SIM
Multiplexer

Clients
LAN / WAN Drive Service
Testing
LU CLU WLU
LU CLU LU CLU

Core Network MLU

Handset P
Testing Fixed IP Networks Mobile Specific
h GR
QoS Testing wit
B AL
QoS Tools for GLO
Diagnosis & Reporting
GO

SITE
The Unique Test Platform for various technologies
Mobile / Fixed / IP testing
Core Network testing
Globalize with GRP

37
Test Systems > GlobalRoamer

GlobalRoamer
The On-Demand world-wide test platform!

Challenge Solution
End users demand and expect a high GlobalRoamer allows you to verify that all
quality, reliable service from their chosen services are available to your customers
network operator and a similar experience who are traveling world-wide. With test
regardless of where in the world they are. probes in 150+ countries you have your
world wide testing platform without
Therefore, permanent surveillance of the
investing in infrastructure. Just buy your
roaming network is indispensable but
testing package and run your tests world-
extremely difficult due to a lack of opera-
wide.
tional visibility of the roaming partners’
networks.

Managed Services are on offer to all Operators looking for an operationally efficient solution!

How does it work?


For testing in mobile networks, by means of Keynote SIGOS SIM Multiplexing technology,
your SIMs are capable of being virtually transmitted to any of GlobalRoamer’s extensive
network of remote test stations in more than 190 locations, where tests simulating end
customer experience are performed. Complete, real time visibility of the resulting network
messaging allows rapid fault resolution. GlobalRoamer also allows you to perform tests
across technologies, e.g. Fixed and IP networks as Fixed Mobile Convergence (FMC) beco-
mes more prevalent!

Automated active End-to-End


Testing and Monitoring
Get the full picture on what your
customers experience world-wide
Initiate reproducible test cases which
cannot be done with passive monitoring
solutions

Unique SIM Multiplexing Technology


SIM cards are hosted centrally from
where they are virtually transmitted to
any of GlobalRoamer’s remote test
stations where the actual test is
performed

Global Testing Network


GlobalRoamer’s extensive global
network of test stations allows access
to three quarters of the world’s
countries and is continuously being
expanded

38 www.keynote-sigos.com
Test Systems > GlobalRoamer

All you need to do


Order your account at Keynote SIGOS How to access
For testing in mobile networks: GlobalRoamer?
send your test SIM cards to Keynote
SIGOS!
Access the world-wide test network
via the internet!
Define and set your tests running!
Collect the results!

GlobalRoamer Login

NETWORKS COUNTRIES LOCATIONS


518 150 193

519 151 194


The World at Your Fingertips 520 152 195

Enter the most extensive global network test system from your desk and gain access to:

GlobalRoamer Location
GlobalRoamer Country
Location comming soon

GlobalRoamer is growing continuously.


Please contact us for the current footprint and more details.

November 2010

www.keynote-sigos.com 39
Test Systems > GlobalRoamer

The High Performance Global Test Infrastructure


On-Demand End-to-End Test System for Roaming Situations and More…

What is Get access to test 500+ networks in 505


GlobalRoamer? more than 75% of the world’s countries 450
400
2G, 2.5G and 3G network probes
350
Fixed network probes available 300
Fully hosted and continuously 250
expanded by Keynote SIGOS 200
150
Continuous growth of telco networks 100
accessible through GlobalRoamer 50
0
2003 2004 2005 2006 2007 2008 2009 2010

Networks Countries

The Cost-effective Testing The Independent Round-the-


Solution Clock Event Generator
Take Advantage of Deploying Benefit from Availability and
GlobalRoamer – Without Having to Accessibility to the Whole World –
Think About Labor Intensive Operations Anytime, Anywhere

Simply start using GlobalRoamer – no Easy web access allows 24/7


maintenance, no CAPEX availability, irrespective of time-zones
No setup or exit fees for Independence and convenience
GlobalRoamer use through pre-scheduled
Flexible packages available (‘prepaid’ automated test execution
for ad-hoc testing / ‘flat-rate’ for Massive world-wide test capacity,
periodic testing) your SIMs can be used almost
Pay-as-you-use concept anywhere at any time

The Time-Saving and The Reliable Sentinel –


Customizable Tool-Box Always on Duty
Enjoy the Convenience of Predefined Keep Track of Your Network – On-time
Tests and Reports – Whilst Keeping the and Relevant Information Delivery at
Option to Customize your Fingertips

Comprehensive libraries of test cases Extensive alarming, performance


and report templates – save valuable notification and reporting
time functionality
Customer-specific test cases and Customizable alarms to alert you to
reports allow for full flexibility any network issues
User-friendly web-based graphical Adjustable information-depth (from
user interface high-level overview to deepest-deep
details)
Continuous network surveillance with
reports (several styles, from graphical
to plain text)

40 www.keynote-sigos.com
Test Systems > GlobalRoamer

Use Cases
Service Quality in outbound roaming Revenue Assurance in an international Use Cases for
(on-demand testing / periodic testing) context GlobalRoamer
Full range of QoS applications CDR Comparison, Roaming Tariff
(Voice / SMS / Data) (page 14) Model Testing (page 28)

Outbound Roaming Testing GRQ International Interconnect


GSMA compliant testing (page 22) Management
CLI Verification, Voice Quality (MOS),
Steering of Roaming (SoR) Testing Call Setup Time, Call Attempt Success
Evaluation of proper application of rate…etc. (page 25)
Steering of Roaming and detection
of Anti-Steering activities (page 24) Benchmark Testing in operator groups
See how your network performs
Fraud Detection for International
within one operator group (page 19)
Traffic
SIM Box Detection, False Answer Service Level Agreement (SLA)
Detection (page 26) Verification
Verify the fulfilment of Service Level
International Carrier Quality Testing
Agreements (page 22)
Full range of QoS applications
(Voice / SMS / Data) (page 25) Handset specific Testing in outbound
roaming
Automated content testing with a
broad selection of simulated handsets
(page 18)

Steering of Fraud Detection for


Roaming National & International
Testing Traffic

International
Carrier
Testing

Outbound
Roaming Billing Testing
Testing for International
Traffic

World-wide
Handset Specific
QoS Testing

QoS Tools
for Diagnosis & Reporting

Who benefits from


Clients from all over the GlobalRoamer?
world rely on GlobalRoamer Departments (Examples):
Service Quality Management
Mobile Network Operators Operation and Maintenance
Fixed Network Operators Roaming
Mobile Virtual Network Operators Billing
(MVNO) Fraud Management
Carriers Marketing
Content Providers Interconnect
Regulators International Business
Revenue Assurance

www.keynote-sigos.com 41
Test Systems > SITE

SITE
One platform for all your End-to-End test requirements

Challenge Solution
Today, network operators are confronted Keynote SIGOS has developed the most
with an extremely dynamic market and advanced automated test system available
the challenges of keeping up with new on the market. SITE is the proven and flexi-
technology, permanent surveillance of ble test platform for cost- and time-saving
Service Level Agreements (SLA) and redu- automated Active End-to-End testing.
cing cost – whilst also maintaining custo- With SITE, telecommunication operators
mer satisfaction. Since these tests can be all around the world benefit from its
both, labor-intensive and costly they are unique versatility. SITE’s modular structure
too often neglected. To meet these chal- and scalability ensure it can always be
lenges preventive and permanent Service matched exactly to your requirements. In
Quality Assurance by means of End-to-End addition, your local SITE system can go
testing is essential. global by connecting to the world-wide
GlobalRoamer probes with our ‘Global
Resource Pool’ feature – all in one go!

Why SITE?
Why Automated Active Testing and Monitoring with SITE?
Get the full picture of your end users’ Identification and localization of
experience (QoE) and act, instead of service and network can be achieved
reacting to customer complaints before actual service degradation and
Continuously monitor service threat of revenue losses
availability, test and measure quality Reduced time and risks to install or
(KQI) and performance (KPI) modify network infrastructure by
Upfront testing ensures a smooth providing extensive recursive testing
roll-out for new services and new capability
technologies Reduced operating costs by
Initiate reproducible test cases which automating monitoring, testing, and
cannot be done with passive reporting; increased personnel
monitoring solutions efficiency; costs not correlated with
Comprehensive network diagnosis, network size and growth
reporting and alarming Number of test cycles is flexible
Services can be tested before
commercial release

SITE Solution Tests ALL


Network Services Network Interfaces
SPEECH DATA MESSAGING FIXED RADIO IP CORE

Voice DATA IP (CS/PS) SMS ISDN S0 HSPA WLAN IuCS / IuPS


Voice Quality Web/Wap Browsing MMS ISDN PRI S2m UMTS Uu DSL GSM Gb
Suppl. Services E-mail Mobile IM PSTN a/b GSM Um Ethernet GSM A
IVR Streaming iPhone EDGE MM7 ISUP
Push-to-Talk Video Telephony BlackBerry CDMA 2000 SMPP, UCP, CIMP SS7
VoIP Video Quality GSM-R SMPT / IMAP IN / CAMEL
Echo Digital Rights Mgmt. MAP (HLR/VLR)

42 www.keynote-sigos.com
Test Systems > SITE

Open, Modular and Customizable – Just the Right System, Always What is SITE?

SITE is an open system and can be easily integrated into existing test environments
Existing equipment can be directly linked to SITE and controlled and monitored
through the SITE system
Software updates, configuration modifications and problem resolution are quickly
and reliably performed by Keynote SIGOS
SITE’s modular structure – software and hardware – guarantees maximum
flexibility in service and protocol testing
From portable and Stand-Alone Systems in test laboratories to distributed systems
covering the geography of an entire live network, everything is possible

ONE Test System, ENDLESS Testing Options


SITE uniquely combines Quality of Service (QoS) testing with the ability to deliver
Core Network Testing – all in ONE test system
Mobile, Fixed, VoIP testing
Protocol test interfaces
SITE enables both, single technology testing as well as cross technology testing
Mobile / Fixed / IP-based - all kind of combinations can be tested
2G, 2.5G, 3G and beyond – all mobile network technologies can be tested
SITE enables thorough testing of all relevant mobile and BlackBerry services, even
taking handset specific characteristics into account if desired
Voice
Messaging
Data
Video
Value Added Services
SITE provides test solutions for billing verification and other revenue assurance related
applications

Fraud Detection
Revenue
Assurance
Roaming SITE
Central Unit Tool
Testing
SIM
Multiplexer

Clients
LAN / WAN Drive Service
Testing
LU CLU WLU
LU CLU LU CLU

Core Network MLU

Handset
Testing Fixed IP Networks Mobile Specific
QoS Testing

QoS Tools for


Diagnosis & Reporting

www.keynote-sigos.com 43
Test Systems > SITE

How does it work? Central SIM Multiplexing Technology – an Unparalleled ‘Teleporter’ for SIM Cards
SIM cards are centrally hosted and virtually transmitted to any of the system’s remote
test stations where the actual test is performed.
SITE can handle thousands of SIM, USIM or Micro-SIM cards in cascade-style boards.
Subscriber information from a SIM card is read out by the system and transmitted via a
LAN/WAN network to any test location required.
The SIM authentication procedure is handled virtually between the wireless interface in
any location and the real SIM stored in the central SIM Multiplexer unit.

Intuitive Workbench – Tailored to Users’ Specific Demands


Comprehensive set of tools are available for Test Creation, Diagnosis as well as
Alarming and Reporting to adapt SITE exactly to user demands. (see page 50)
Configurable user access rights
User-friendly and intuitive Graphical User Interface which can be accessed from
Windows and Linux platforms alike through the Inter- or Intranet.
Role-based GUI views provide the right level of information and tools depending on
the user’s role (Test / Report / GIS / Admin).

User role-based GUI


Test/Report GIS Admin always gives the right
System level of information to
Network Test Test Case
Expert Manager Designer Administrator the user

Test Test Test GIS System Data


Analysis Admin Design Health Bases

The SITE Architecture – Ensuring High-Performance, Security and Stability


SITE runs on a stable, Linux based server solution offering highest standards
of redundancy.
SITE client workstations can be either Windows or Linux based.
To ensure maximum performance, the SITE System uses an open SQL database.
All configuration information, test results, measurements and KPIs are stored logically,
to provide clear measurement and reporting capabilities.
Using powerful filter functionality any database listing can be easily modified and a
multi-format export function allows the sharing of data with other network support
tools.

Behind the Scenes – SITE’s Unique Test Management


SITE can execute tests at any time desired. Via the scheduler window a single or group
of tests can be defined once or periodically, based on very flexible selection criteria of
date, day, time, frequency and number of repetitions.
To avoid any resource conflict, an intelligent resource management system controls
access to interfaces and SIM cards, assuring smooth operation and maximum test
parallelism.
The self-management checks system components regularly and generates an alarm
(SNMP-Trap) in the event of any failure.

44 www.keynote-sigos.com
Test Systems > SITE

Globalize your SITE system and take off with GRP!


With Global Resource Pool your SITE system gets access to test probes all over the world

Most SITE solutions are deployed for As GRP connects to GlobalRoamer,


testing networks within national bounda- which comes as a scalable pre-deployed
ries. Some existing SITE installations cover infrastructure owned and managed by
international testing by deploying SITE Keynote SIGOS, Operators are liberated
Local Units in neighboring countries for from cumbersome manual implementati-
purposes of outbound roaming testing on, operations and maintenance of these
and fraud detection. Remote Test Interfaces.
The unique ‘Global Resource Pool’ (GRP) GRP currently contains GSM Um and
feature now allows users to connect priva- UMTS Uu interfaces which are all available
te SITE systems with the world-wide net- for testing.
work of GlobalRoamer test probes. By this,
it means your local SITE system can get
access to Keynote SIGOS hosted probes in
more than 500 networks world-wide!

P
h GR
L wit
A
LOB
G OG

Connect your local SITE system to the world-wide GlobalRoamer probes


with the unique „Global Resource Pool“ feature!

www.keynote-sigos.com 45
Test Systems > SITE > Hardware Components & Interfaces

Hardware Components & Interfaces


Scalable and highly flexible infrastructure!

Central Unit
This is the base of the whole Keynote
SIGOS Test System SITE. Everything impor-
tant is integrated: O&M Manager, Schedu-
ler, Resource Manager and Test Execution
Manager. 19” (rack mount)
100 V - 240 V, max 8A – 4A, approx. 450 W
Central Unit Extensions (CUX) are impor-
tant to give the possibility to increase the
Main Hardware number of parallel running test cases.
Components
SIM Multiplexer
The SIM Multiplexer has an unlimited
capacity to handles thousands of SIM cards
at various locations all over the world.
Any SIM authentication procedure is SIM Server 100-240 V 1A, 50/60 Hz
handled virtually between the wireless Low power consumption
interface in any location and the real SIM
Compact design, only 3HU
stored in the central Multiplexer unit.
Compatible for SIM, Micro SIM, USIM,
R-UIM
SIM Card Board
Automated voltage negotiation for
each SIM card position

Remote Components
The remote units, also called local units,
are installed wherever they are needed for
2G, 2.5G and 3G or core network tests.
Local Units for fixed and stationary usage:
Local Unit (LU)
Compact Local Unit (CLU)
SS7 Local Unit (SS7 LU)
Gb Local Unit (Gb LU)
IU Local Unit (IU LU)
ISDN PRI Local Unit (ISDN PRI LU)
Remote Components / Wireless Local Unit (WLU)
Local Units
Local Units for mobile usage:
Mobile Local Units (MLU);
12V DC, 5A, typ. 40W
incl. internal SIM Multiplexer
incl. GPS module

Nomadic Probe:
12V DC, 2A, typ. 20W
incl. internal SIM Multiplexer
incl. GPS module

46 www.keynote-sigos.com
Test Systems > SITE > Hardware Components & Interfaces

Test Interfaces
Keynote SIGOS’ SITE Test System supports
the whole range of today’s telecommu-
nication networks. Testing them needs
multiple interfaces which are integrated in
the SITE systems.
Sample interfaces:

3G UMTS/HSPA+ and
2G GSM/GPRS/ EDGE
Voice & Data & Fax
Supported frequency bands:
850/900/1900/2100 MHz
Downlink up to 21.1 Mbps
Uplink up to 5.76 Mbps
SS7 / GSM A, ISUP:
4 E1 (2048 MBit/s) trunks (RJ45
connectors), Impedance of 120/ 75
Ohm balanced/unbalanced
Iu over IP:
based on Ethernet IP,
4 x Ethernet Interface 10/100 Sample Interfaces
Gb over IP:
based on Ethernet IP,
4 x Ethernet Interface 10/100
Gb over E1/T1:
4 E1 (2048 MBit/s) trunks (RJ45
connectors), Impedance of 120/ 75
Ohm balanced/unbalanced
CDMA2000 1X / EV-DO
Supported frequency bands:
800/1900 MHz
ISDN S0:
B-Channel Protocols: like HDLC
X.75, X.25, T.30, V.90,V.120…
D-Channel Protocols: like ETSI-DSS1,
NI-1, CT1, VN3, 1TR6, INS-64, 5ESS, Q-Sig
ISDN S2m:
B-Channel Protocols: like HDLC
X.75, X.25, T.30, V.90,V.120…
D-Channel Protocols: like ETSI-DSS1,
NI-1, 1TR6, NET3, VN3/4/6, INS-64,INS-
1500…
PSTN a/b:
ITU-T Modem Compatibility,
Fax Compatibility

All Components:
Developed by Keynote SIGOS, made in Germany.

www.keynote-sigos.com 47
Deliver high performance!

Keynote SIGOS puts the optimum


instruments in your hands.

48
The Test Tools
On SITE and GlobalRoamer

Reporting & Alarming


> Dashboard
> Matrix Report
> GIS

Test Creation Tools


> Test Case Editor
> SITE Recorder
> Test Sequence
> Control Structure

Diagnosis Tools
> Service Alarm Map
> 3G Layer 3 Tracing

49
Test Systems > Test Tools > Reporting & Alarming

Reporting & Alarming


Fully integrated in GlobalRoamer and SITE

SITE and GlobalRoamer Reporting enables Flexible standard charts and diagrams
users to create, view and forward multiple as well as enhanced functionalities like
reports. These reports are generated from “percentile”, “ad hoc reporting” and “derive
measurements collected in the report to” can be immediately generated from
database. These reports can either be recorded KPI data.
based on Keynote SIGOS standard Key
Real time alarming is also embedded:
Performance Indicators (KPIs), on KPIs ac-
resulting alarm notifications are automa-
cording to ETSI standards or on individual
tically distributed via SMS, e-mail, SNMP,
customized KPIs.
etc. to defined recipients. Users can define
Report creation is done by means of an threshold-settings, counters, severity
easy drag-and-drop arrangement. SITE triggering points, etc. which control when
and GlobalRoamer Reporting offers the alarms should be generated or cleared.
possibility to visualize test results using Reports can be illustrated in different
various graphical tools, serving even very ways, either charts in various formats;
specific presentation and monitoring markers, bars, lines etc, or by matrix tables
needs. to provide a fast color coded overview of
vital services or specific KPIs.

Online
Reporting
Test Execution on different locations
real time
Reporting reporting
Alarming
alarming
Test Executions
Post
Reporting
Report
Definition
Raw-Measurements Measurements KPI Database
(Input and Output) Strategy / KPI design

Measurement processing: from test execution to test reports

All solutions of SITE and GlobalRoamer Reporting allow the users to observe KPI perfor-
mance in an optimal way: analysis of trends / analysis of incidents based on locations or
based on service problems.

Who benefits from reporting functionality?


Telco Service Manager, who read service performance reports
Network Experts, who analyze test results and trace information
Report Designer, who set up reports

50 www.keynote-sigos.com
Test Systems > Test Tools > Reporting & Alarming

Dashboard
This Graphical User Interface (GUI) system
tool provides a simplified intelligent
interface to SITE and GlobalRoamer repor-
ting. It is of special interest to the people
responsible for the service, who want
to work intuitively without any training
effort. KPIs can easily be filtered and indi-
vidually stored in a few clicks. Individual
configurations allow additional, more
customer-oriented, data analysis. Fast
and easy drill down to individual traces is
possible directly from the Dashboard.

Matrix Report
The Matrix Report environment allows the
user to view Key Performance Indicator
(KPI) data as a numerical value, which can
be easily color coded to provide a quick,
easy to understand overview of network Dashboard
performance. Service KPIs can therefore Matrix
be displayed in a format which is espe-
GIS
cially useful for Network Management
and Operations personnel.

GIS
For service testing “on the move”, a map
based Geographical Information System
(GIS) is integrated into SITE.
Each drive test case collects position data
from a GPS receiver during „visibility“ of
GPS satellites. These are displayed in a GIS.
This means that after service testing a rich
set of KPIs according to GPS data can be
locally analysed displayed on geographic
maps.

www.keynote-sigos.com 51
Test Systems > Test Tools > Test Creation Tools

Test Creation Tools


Easy and time saving configuration!

Test Case Editor Control Structure


SITE provides large libraries of Test Cases The Control Structure enables test users
for main network services in various formats to easily create tests at various locations
with detailed parameter options. It is also and with different SIM cards. It uses the
possible to create customized test cases by logical operators:
means of the assembly of various test steps list based „FOR EACH“
via a user-friendly drag-and-drop mecha- condition based “REPEAT”
nism that SITE provides in its Test Case
time based „WAIT“
Editor environment. Complex scenarios
can be quickly built to enable the testing
of new network services.

SITE Recorder Test Sequence


This Tool allows intuitive automated recor- The goal of the test sequence concept is
ding of browsing actions taking handset to save execution time by avoiding the
characteristics into account. resource consuming location update pro-
cess being repeated for each subsequent
Mobile and provider specific web and
test case.
WAP pages are retrieved from the net-
work via the test probes during recording Usually a test case starts with a switched
sessions to get a feel for real download off mobile terminal. The side-effect of this
behavior and latency. Traces are shown approach is that each test case has the
Test Case Editor live while the developer is browsing. following procedure:
SITE Recorder location update
The test case can be evaluated before
Test Sequence saving the entire browsing session for re- make a call (service test 1)
Control Structure play. Full feature support by the Test Case switch off
Editor makes later adaptation of recorded
Each of these steps often require more
browsing sessions easy. It is like having
than one minute each to complete.
full and instant remote control access to
For saving test execution time, an arbitrary
a specific handset in a remote location –
number of service tests can be combined
with no need to travel anywhere to use it.
in one test sequence, which requires only
a single location update.
This effectively simulates typical mobile
user behavior e.g.:
switch on a mobile (location update)
make a call (service test 1)
send an SMS (service test 2)
web browsing (service test 3)
make a call (service test 4)
switch off

52 www.keynote-sigos.com
Test Systems > Test Tools > Diagnosis Tools

Diagnosis Tools
Keep the overview or go into details!

Service Alarm Map


The Service Alarm Map is used to visua- An example could be a WAP test initiated
lize mobile network services that target from a wireless interface located at latitude
a specific service area. Alarms that are (x), longitude (y). The topology for this sce-
generated by the failure or degraded nario would use specific BTS/node B, BSC/
performance of services can be linked RNC infrastructure, assigned to an MSC/
to a specific network element within the SGSN finally reaching a specific content
operator’s infrastructure. portal.
This function is implemented by careful Each piece of network information and
correlation between the specific elements trace is processed to provide significant
used within a test case execution and the data on the actual network performance
overall network topology which has sup- and functionality, finally the data is combi-
ported the test scenario that generated ned to give a total service area view.
the alarms.

KPIs Alarms Report

Traces

SERVICE View
Drill Down
With Service view you get
an easy high level overview Service Alarm Map
about the status of the whole 3G Layer 3 Tracing
network.

DETAILS View
The Details view is accessed via
single network elements of the
DETAILS View
Service view. It shows exactly
SERVICE View which test case leads when to
which failures.

3G Layer 3 Tracing
Deeper insight into message flow with 3G Layer 3 tracing
Keynote SIGOS offers 3G Layer 3 tracing The information contained in these traces
which is very important for telecommuni- is vital for monitoring and troubleshoo-
cation network testing. The primary goal ting the communication between mobile
is to get a deeper insight into the messa- station and core network.
ge flow and the protocol data exchanged
Optionally, the NAS traces are supplemen-
between mobile station and network.
ted with traces of Radio Resource Control
On Qualcomm-based 3G mobile probes (RRC) signalling messages exchanged
Keynote SIGOS records traces of the Layer between the mobile and the 3G radio
3 Non-Access Stratum (NAS) signalling access network. These RRC traces provide
messages sent and received by the mobile. valuable additional information, facilita-
ting monitoring and troubleshooting of
the Access Stratum (AS) as well.

www.keynote-sigos.com 53
Always at your service!

Keynote SIGOS allows you to


test the full range of services.

54
The Test Applications
Network Registration
> Location Update
> GPRS Attach

Voice / Voice Advanced


> Voice
> Interactive Voice Response
> Push-to-Talk
> Supplementary Services
> Voice Quality

Messaging
> SMS
> MMS
> Mobile IM

Data
> Data IP
> E-mail
> WAP / Web Browsing

Video
> Video Telephony
> Video Quality
> Streaming

Value Added Services


> Ring Back Tone
> Digital Rights Management

Handset oriented testing


> BlackBerry
> iPhone
> Handset Simulation

55
Test Systems > Applications > Network Registration

Network Registration
Fundamental for all mobile services!

Each mobile subscriber wants to be able


to communicate in the cellular telecom-
munications network without having to
consider whether the network technology
is 2G, 2.5G or 3G.
This requires a successful mobile device
registration on the base station subsys-
tem (BSS). This is always the first step for
further communication.
Even if a call is not set up, the network
needs to be able to communicate with
the mobile handset to pinpoint where it
is. Hence, a mobile network is divided into
multiple cells (Base Transceiver Stations - Location Update procedure is performed:
BTS). And a group of cells is considered a
when the mobile device has been
location area. switched off and wants to become
A mobile device in motion keeps the active, or
network informed about changes in diffe- when it is active but not involved in a
rent location areas. If the handset moves call, and it moves from one location area
from a cell in one location area to a cell in to another, or
another location area, the mobile device
after a regular time interval because of
should perform a location area update to
signal fade
Network Registration inform the network about the new locati-
on of the mobile device.
Location Update Some aspects of the registration procedure:
GPRS Attach Each Keynote SIGOS test case requires this
make contact with the base station
successful network registration.
the mobile device registers to the
network for access
Sample KPIs to start a voice and/or data session
Location Update Duration
Received Signal Code Power
RX Level
Service Type Network location registration is not
GPRS Attach Duration only necessary for each call, but
PDP Context Activation Duration also for location based services like
“friends-finder”!

56 www.keynote-sigos.com
Test Systems > Applications > Network Registration

Location Update for CS / PS


Domain Registration
Mobile switch on Whenever a mobile device wants to ob-
tain service from a cell, it must make sure
beforehand that its subscriber’s SIM can
Location Update be registered for that cell.
Request
By switching on the mobile device, it
directly requests to update its current lo-
cation information in the network. If this is
Identification
performed successfully, the network ack-
nowledges this with a message “Location
Update Accept”. During this process, the
Authentication network can ask for the mobile device’s
identity and check it against reference
data (Identification and Authentication).
Ciphering Mode-Activation
When the service “confidential subscriber
identity” has been activated, a new Tem-
porary Mobile Subscriber Identity (TMSI)
Location Update assignment becomes a component of the
Request
location update. In this case enciphering
of user data is activated and the new TMSI
is transmitted together with the message
Ready for circuit “Location Update Accept”.
switched services (Voice...)
The TMSI is used for security purposes, so
that the International Mobile Subscriber Network Registration
GPRS Attach Identity (IMSI) does not have to be trans-
Location Update
Request mitted over the air interface. The TMSI is
a randomly assigned identity, which is GPRS Attach
updated each time the mobile device is
in motion.
Identification

GPRS Attach for mobile data


Authentication connection
GPRS Attach is the process during which
the mobile device informs the packet
Ciphering Mode-Activation core network about its presence in the
network. The device usually initiates the
GPRS attach after power on. The message
GPRS Attach sent to the new Serving GPRS Support
Request Node (SGSN) contains the last assigned
TMSI, location area information, etc.
After the GPRS Attach, procedure when
the mobile device is attached to SGSN
PDP Context
and has been authorized, the mobile de-
Activation
vice is prepared for data communication.
So when the mobile starts communicati-
Ready for packed on, it initiates establishing of Packet Data
switched services (Data...) Protocol Context (PDP context activation).

www.keynote-sigos.com 57
Test Systems > Applications > Voice

Voice Services
The basic elements for telecommunication!

Voice
Do not ignore your core services!
Voice services are fundamental to tele-
communications companies. It is vital
that the user experience of these services
is measured continuously by active test-
ing. Only this can assure the quality
of this core service.
Verification of various KPIs are performed
on basic voice parameters, such as check-
ing B-channel availability, measuring call
establish duration and call success rate
alerts, to name a few.
Sample Features
CLI Check
Call establishment to external party
Sample KPIs Call establishment between two parties
Call Duration Call establishment without answer on
Received CLI external side (no connective costs)
Establish Duration B-Channel check
Alert Duration Check of all available PLMNs

Voice
Push-to-Talk
Interactive Voice Push-to-Talk
Response
Back to the Future with Push-to-Talk!
Suppl. Services
The “push-to-talk” services turn mobile
phones into walkie-talkies with unlimited
range.
The benefit of radio-style communication,
especially broadcasting to multiple users,
makes it much more convenient than
making many phone calls or even call
conferencing.

Sample Features
Test 1-to-1 or 1-to-many communication
Sample KPIs Play and record speech data
Emulating PTT mobiles
Stop-Talking Timer Failure Ratio
Real End-to-End Testing of
Stop-Talking Time
real-time-always-on voice service
Session Cut-off Ratio
Check SIP (Session Initiated Protocol)
Session Setup Time Control Plane
Voice Delay (in session) Check RTP (Real-time Transfer Protocol)
Voice Delay (first) User Plane
Photo © T-Mobile AG

58 www.keynote-sigos.com
Test Systems > Applications > Voice

Interactive Voice Response (IVR)


Do your voice response services work correctly?
IVR services are deployed during Voice- difficult to test on an active and reliable
mail access and are a common feature basis.
of everyday life such as phone banking,
Keynote SIGOS innovation has created a
ticketing and customer hotline services.
tool that can wholly automate this task.
Testing these systems is essential for The IVR tester is designed so that even
network operators (and their customers) the most sophisticated speech menus
to assure the quality of their services. IVR may be recorded and recognized based
systems are sophisticated and extremely on a library of voice prompts.

Sample Features Sample KPIs


Testing IVR trees Call Duration
Voice mailbox tests Duration of played audio file
Resource allocation for different users Length of recognized reference prompt
or groups
Duration of recognition process
Announcement comparison based on
new voice prompts Recognition confidence of best
Easy integration of new voice prompts recognized
DTMF and voice stimulation Reference prompt
Customer specific extension Recorded audio file location
Several languages available Real duration of recording

Voice
Push-to-Talk
Supplementary Services
Interactive Voice
Compliments on your supplementary services? Response
Supplementary services like call forwar- services, including notifications and Suppl. Services
ding, call waiting, call barring, call hold, coding of all relevant information are
CLIP/CLIR are multi-switched services vital for a satisfying end-user experience.
which require complex interaction
Keynote SIGOS Test Systems provide you
within the network and its elements.
with a comprehensive range of test cases
Other supplementary services, like pre- for all relevant KPIs and the ability to
paid customers checking their current ac- test USSD protocol commands as well as
count balance, involves the GSM protocol operator specific extensions, so that your
USSD (Unstructured Supplementary Ser- customers will pay you compliments on
vice Data). At the same time, seamless and your supplementary services!
instant operation of all supplementary

Sample Features Sample KPIs


Supplementary Service tests e.g. Forward Erase Duration
‘Call Forwarding’ ‘Call Hold’ Forward Register Duration
‘Call Barring’ ‘CLIP’ / ‘CLIR’ Received CLI
‘Call Waiting’ ‘Multi Party Call’ Barring Activation Duration
DTMF and voice stimulation testing Call Hold Duration
USSD testing USSD Received Response

www.keynote-sigos.com 59
Test Systems > Applications > Voice Advanced

Voice Advanced
Do you offer excellent Voice Quality?

Voice Quality Referenced Voice Quality


Do you offer excellent Voice Quality? Testing (PESQ)
Voice Quality is, and will remain, the Referenced Voice Quality testing is based
major key performance indicator for each on the ITU-T P.862 standard via the PESQ
operator’s network quality. This is recog- algorithm (Perceptual Evaluation of Spe-
nized by subscribers and operators alike. ech Quality). PESQ forms the state-of-the
Bad voice quality represents noise, echo, art technique and international standard
degraded tele-conversations and immedi- for automated advanced perceptual voice
ately sets a poor level of user satisfaction. quality analysis, comparing actual test re-
sults with an audio reference. Referenced
International Carrier Voice Quality tests Voice Quality Testing provides a very high
can reveal crucial quality information of level of accuracy.
different network carriers and if it has
been impacted by the usage of IP routing
Sample KPIs
or SIM boxes. Therefore, verification of
PESQ MOS-LQO value (P.862.1)
voice quality is essential.
Background noise
Automated test methods with the inten- Average delay
tion to mimic subjective tests, allow for a Attenuation
cost effective and consistent alternative to Signal to noise ratio
subjective testing, either on a referenced
or an unreferenced algorithm. Sample Features
Reference speech quality
Voice Quality assessment model
Referenced VQ Echo Testing Accurate full-reference model
(PESQ) Customer specific audio reference files
In the course of the migration of 2G/3G are easy to integrate
Unreferenced VQ Core Network (CN) and Radio Access Objective Mean Option Score / Perceptual
(3 SQM)
Network (RAN) towards IP based transport Evaluation of Speech Quality (MOS-LQO /
Echo Testing solutions the importance of Echo measu- PESQ)
Voice over IP rements raises considerably. MOS Voice Quality result values
Quality Testing from 1-5 (1-bad, 2-poor, 3-fair, 4-good,
5-excellent)
In SITE, the echo itself is generated
artificially and its characteristics can be
configured by the user. This allows for
the simulation of well defined (acoustic)
echoes that enables users to check whe-
ther the echo cancellers are configured
correctly.

Sample KPIs
Echo Return Loss (ERL) in dB
Echo Delay in ms
Echo Classification
(acceptable, unacceptable, side tone)

60 www.keynote-sigos.com
Test Systems > Applications > Voice Advanced

Unreferenced Voice Quality Testing (3SQM™)


Keynote SIGOS Test Systems also support In comparison to intrusive measurement
the Single Sided Speech Quality Measure techniques, such as PESQ, 3SQM™ is based
3SQM™ (ITU-T P.563) for advanced non- on single ended measurements. In con-
intrusive voice quality testing. The tech- sequence, accuracy may not be as high
nology behind 3SQM™ is based on a but measurements can be worked on an
generic perceptual approach and so is analysis of the digital bit stream on an IP
independent from any original reference packet level. The measurement is limited
signal. to the transport stream analysis.

Sample Features
Perceptual analysis of degradations in Sample KPIs
voice signals
3SQM MOS value
Non-intrusive, single ended
analysis method Noise level
Output score correlates well with Background noise
subjective MOS Beeps
Available as DLL/Library or Source Signal to noise ratio

Voice Quality
Voice over IP Quality Testing Referenced VQ
(PESQ)
Voice Quality is vitally important for any
type of network that routes voice traffic. Unreferenced VQ
With the shift from dedicated circuits to (3 SQM)
the efficiency of IP based traffic, it brings Echo Testing
its inherent issues with regard to the Voice over IP
end customer’s satisfaction with quality Quality Testing
performance.
Additional PESQ KPIs such as Real-time
Transport Protocol (RTP), Jitter and Packet
Loss are actively monitored.
Performing checks on a comprehensive
set of voice quality metrics ensures that
IP networks run smoothly and problems
Additional KPIs
are detected before they cause major
RTP Jitter
disturbances leading to customer dissatis-
RTP Packet Loss
faction.

www.keynote-sigos.com 61
Test Systems > Applications > Messaging

Messaging
Are your Messaging Services delivered reliably and on time?

Short Message Service (SMS)


Still the favored message service!
SMS is the world-wide killer application
for network operators.

This simple network application results


in large percentages of revenue for every
mobile network operator. Therefore, this
critical revenue stream would require con-
stant active monitoring so as to achieve
consistently high quality of service.

SMS often suffers from long delivery


durations, modification of content or
missing text with multiple SMS messages.

Due to roaming complexities, SMS messa-


ges may be “lost” resulting in non-delivery
of the service paid for by the subscribers.

Sample Features
SMS Check functionality of SMSC
Check SM Service functionality at
MMS
peak times
Mobile IM Check SMS transmission time

Sample KPIs
SMS send duration
SMS deliver duration
SMS end-to-end duration
SMS Success ratio

62 www.keynote-sigos.com
Test Systems > Applications > Messaging

Multimedia Messaging Service (MMS)


When words are not enough!
MMS are vital to the network operators’
Sample Features
younger and higher ARPU (Average
No MM storage limitations
Revenue Per User) customers. With its
MM to legacy handset tests
complex functional combination of SMS
and GPRS, it is easy for the service to User definable test messages
become unavailable in a complex mobile MO/MT transmission of multipart MMs
network that is often being upgraded or Segmentation and reassembly supported
optimized. Expandable library of MMS test messages
Logging
In order to gain acceptance as a reliable
service frequently used by the subscri- Sample KPIs
bers, network errors must be avoided and MMS send duration
uncovered by performing active conti- MMS fetch duration
nuous tests. MMS push arrival to receive MMS Duration
This will safeguard the reputational health MMS connection to send duration
of the operators and ensure high quality MMS send to push arrival duration
standards. MMS end-to-end duration
MMS Success ratio

Mobile IM SMS
Can your customers chat via Mobile Instant Messaging? MMS
The real time text based communication Mobile IM
between two or more participants is po-
pular on PC devices, e.g. Skype, ICQ, MSN,
Yahoo, Google… etc. This instant mes-
saging platform has made the leap from
the PC to the mobile device, connecting Sample Features
friends, peers and colleagues while they Registration at the IM server
are on the go. Successful login
“Get presence”-information of other users
To get connected to either fixed or mobile
and whether two parties can “see” each
IM users, Java applets are installed on other
mobile devices delivering branded IM Text message receipt from IM server
user interfaces. A single device client may Successful logout from the IM server
provide access to multiple IM systems
which transmit and receive presence Sample KPIs
information. Time of OMA IM Login Request
Session ID given from IM server
The device clients have to be compliant
Time when a party sends the message
to the Open Mobile Alliance (OMA) Instant
Messaging and Presence Service (IMPS). Time of OMA IM Logout Request

www.keynote-sigos.com 63
Test Systems > Applications > Data

Data
Boost your trusted data communication!

Data IP
Do you meet your subscribers’ demands with GPRS, EDGE, UMTS
and HSPA Data Services?
Over the Air (OTA) IP data services offer To increase revenue and service quality,
subscribers a highly effective way to SITE and GlobalRoamer offer data tests
connect to a dynamically rich world to access all available technologies via
filled with internet based services such dedicated interfaces to discover service
as Email, Instant Messaging, websites, performance and functionality problems.
VoIP and much more.
GPRS represents the first step towards
faster access provided via EDGE, UMTS,
HSPA (HSDPA / HSUPA). To maintain this
flexibility in speed, network operators
have to deal with the operation and
maintenance of multiple technologies.
This complexity drives up costs.

Sample KPIs Sample Features


PS: GPRS Attach Duration DNS request
GPRS access point Download URL
PDP context activation Duration
PDP setup Connect Duration HTTP browsing
Data IP
PDP IP UP Duration FTP upload / download
E-Mail Ping a host
CS: CSD Dialin Duration
Web / WAP Browsing CSD connect assign IP Duration TCP/IP command
Download: Transfer rates measuring
Downloading Duration
Download Rate
FTP: Downloading Duration
Uploading Duration
Mean Download Rate

64 www.keynote-sigos.com
Test Systems > Applications > Data

E-Mail
Modern life is unthinkable without E-Mail!
Subscribers not only need voice commu-
Sample Features
nication, they also want be in contact with
Mobile E-mail upload and download from
friends and colleagues via mobile E-mail. an E-mail server
In order to gain acceptance as a reliable
Interfaces: GSM Um, GSM Gb, 3G UMTS Uu
service frequently used by the subscri- or Iu PS
bers, network errors must be avoided and SMTP server
uncovered by performing active conti-
POP3/IMAP server
nuous tests.
Sample KPIs
The question is, whether mobile E-mails
Mobile E-mail address
are delivered on time to the receivers’
Mobile E-mail size
designated email addresses.
Mobile E-mail fetch duration
Keynote SIGOS Test Systems provide Mobile E-mail send duration
E-mail testing via multiple interfaces, like Mobile E-Mail End-to-End Transaction
GSM Um, GSM Gb, 3G UMTS Uu or Iu PS. Time with Notification
It can be checked whether a mobile E-Mail Mobile E-mail success ratio
can be sent and received via a POP3 / IMAP /
SMTP server. The mobile E-Mail would be
sent via Simple Mail Transfer Protocol
(SMTP) to an E-Mail server and fetched via
Post Office Protocol version 3 (POP3) or
Internet Message Access Protocol (IMAP).

Data IP
E-Mail
Web / WAP Browsing

WAP / Web Browsing


What about mobile Internet browsing?
The combination of high throughput
Sample Features
protocols such as WLAN, EDGE and HSPA
Chains of user interaction on a web
along with the variety of today’s multi-
application, e.g. a full ecommerce session
functional, big screen handsets have greatly
HTTP post/get request methods
enhanced the mobile internet browsing
HTTPS (SSL) for secure transactions
experience. The network operators need
Cookie handling
to ensure access to the internet directly
via HTTP, HTTPS and FTP via a mobile Follow links both by name or URL
device. Sample KPIs
Response, accessibility and data through- HTTP data packet duration
put are the major performance indicators HTTP data size
for monitoring the quality of service. In Web Browsing duration
addition, Web Browsing tests can access GPRS access point
websites, fill in forms, receive cookies, PDP context activation duration
initiate secure transactions, download PDP setup connect duration
contents and much more! PDP IP UP duration

www.keynote-sigos.com 65
Test Systems > Applications > Video

Video Services
Provide your customers more than moving color pixels!

Video Telephony
Do you provide reliable video telephony in 3G UMTS?
High quality for Video Telephony using 3G The implementation of this technology
UMTS is an absolute must, without which often involves complex interaction bet-
it is used perhaps once, and then never ween network nodes supplied by diffe-
again by your subscribers! rent manufacturers and therefore cons-
tant automated testing should be applied
The premium cost paid for the use of
to check initial configurations, and then
UMTS service will most often increase
provide active continuous monitoring of
customer‘s expectations regarding quality
the service.
of service rendered.
Due to competitive pressure, it is man-
datory for wireless service providers to
increase their subscribers’ average reve-
nue quickly by successfully launching new
services such as video telephony.
At the same time, they must maintain the
consistent high quality their customers
have come to expect.

Sample KPIs Sample Features


Video Telephony
Video send duration Real End-to-End (mobile-to-mobile)
Video Quality Video call duration Video Telephony
Streaming Video file size Usage of standard 3G UMTS interfaces
– no special hardware required
Audio send duration
Usage of standardized or customer
CS Bearer establish duration specific video/audio sequences
Usage of a market leading protocol stack

66 www.keynote-sigos.com
Test Systems > Applications > Video

Video Quality
Is your network Video Quality excellent?
3G UMTS opened a world of possibilities
with multimedia applications. Customized Sample Features
infotainment like streaming video, video Testing IVR trees Real End-to-End Testing
of real-time video services (video telephony,
messaging, mobile TV and video telepho-
video streaming, video messaging)
ny offer a unique opportunity to create a
Objective MOS Video Quality result values
market for highly personalized and truly
from 1 - 5 (1-bad, 2-poor, 3-fair, 4-good,
inimitable mobility services. For mobile 5-excellent)
customers the quality of services is decis-
PEVQ analysis is based on human model
ive for acceptance; especially for motion of visual perception
picture based services, quality is the key
factor of success. Sample KPIs
Keynote SIGOS Test Systems deliver MOS value
perceptual quality measurements to Delays
reproduce subscribers’ quality impressi- Brightness
on mapped to the mean opinion score Contrast
(MOS), similarly to other quality tests. Distortion indicators
Be sure that your network’s new multi-
media applications are more than just
moving color pixels.

Streaming
What about your Streaming service? Video Telephony
Video Quality
Today, almost every major event, e.g.
sport, news or society events can be Sample Features Streaming
accessed via real-time multimedia streams Parallel subsessions per stream,
on a mobile phone. These multimedia e.g. video and audio
applications become more and more Send streamed multimedia over IP
important in the wireless and mobile TCP or UDP transport protocols
community. Measurement interval in multiple
of 100 milliseconds
To make sure that customers can enjoy
Used industry standard RTP/RTSP
these exciting premium services, it is most
important to guarantee an impeccable Sample KPIs
streaming service. Using the industry
RTSP packets loss percent video
standard protocols RTP and RTSP, the Key-
RTSP packets loss percent audio
note SIGOS Test Systems are up-to-date
RTSP packets received video
with the latest technology. Scheduled
and continuous active testing ensure that RTSP packets received audio
multimedia streams deliver the desired
contents and the required quality even to
the largest possible groups.

www.keynote-sigos.com 67
Test Systems > Applications > Value Added Services

Value Added Services


Today’s driver of ARPU!

Value Added Services (VAS)


Is your ARPU driver up and running?
Value Added Services (VAS) are conside-
red today’s driver of ARPU. Operators or VAS Examples and Features
third-party value-added service providers Ring tone or logo download by sending
request SMS to external number
(VASP), also known as content providers,
add value to standard service offerings, Ring back tone, which enables users to
select a melody or to record a short
encouraging subscribers to optimise their
greeting that the caller will hear
mobile phone usage. With subscribers
Ring back tone activations are done per
spending money on VAS, they naturally
SMS, per IVR or per Web Browsing
expect highest quality.
Customized new value added services
Therefore, successful new VAS launch is
mandatory while maintaining the con-
sistently high quality customers have
come to expect. The implementation of
new VAS often involves complex interac-
tion between network elements supplied
by different application content provi-
ders and, therefore, constant automated
testing should be applied to check initial
configurations, and then provide active
continous monitoring of service quality.
Value Added
Services
Digital Rights
Management

68 www.keynote-sigos.com
Test Systems > Applications > Value Added Services

Digital Rights Management


Make Premium Content download a premium customer
experience and test your DRM!

Digital Rights Management (DRM) is an


important enabler for billing of premium Sample Features
priced content, e.g. ring tones. To cater for The purpose of DRM is to enable
controlled purchase and usage of
fast and flexible service creation the Open
digital media objects
Mobile Alliance (OMA) defined applicati-
The Open Mobile Alliance (OMA) has
on-level protocols and behaviors needed
defined Digital Rights Management
to provide powerful as well as reliable specifications for the mobile world:
content download functionality. Forward Lock (prevents the user from
The scheme is implemented on most unlawful forwarding of protected
content)
multi-media phones and is intended to
be used by mobile content providers to Combined Delivery (combined rights
object / media object)
control access to their products.
Separate Delivery (separated rights
The whole Digital Rights Management object + encrypted media object)
process is relatively complex and could
introduce multiple risks of malfunction. Sample KPIs
At the same time, the effect of a possible Media Download Purchase Time
error can be disastrous: unhappy custo- Download Session Time
mers if a fault occurs during the download
Download Media Object Access Time
and billing process of the premium priced
content.

Value Added
Services
Digital Rights
Management

www.keynote-sigos.com 69
Test Systems > Applications > Handset Oriented Testing

Handset oriented testing


So many features for each new device!

BlackBerry
Your network`s sweetest fruit
BlackBerry is today’s leading wireless
connectivity solution for a large number
of mobile business professionals found in
enterprise and governmental organiza-
tions world-wide.
It allows users to stay connected with
secured wireless access to e-mail, cor-
porate data, calendar and web, to easily
manage all their communication and
information from a single BlackBerry
device whenever and wherever requi-
red. BlackBerry eliminates the hassles of
dialup by moving mobile data to a “push”
architecture.
Sample Features
Especially for mobile professionals, it is
Real End-to-End testing of BlackBerry
vital that the network operator provides
‘push’ service
the highest levels of quality and reliability.
Testing carried out using a commercial
BlackBerry device
Check sending and receiving e-mails
Sample KPIs
BlackBerry Check the BlackBerry device integrated
Send time
email features
iPhone Receive time
Using BlackBerry devices with a java
Handset Simulation Round trip time application for reflector code – for
Battery level of the device sending emails
Battery temperature of the device Management notification and reporting

iPhone
Up with the hype on iPhone tests
For many users, the iPhone and the 3G Operators around the world specify this
iPhone represents a new era of mobile group of iPhone users as high-tech – high
phone interaction and services. potential customers with distinctive tech-
nology and quality demands. The unique
The unique combination of multimedia
services offered for this iPhone customer
content, intuitive multi-touch display
base like the Visual
controls, accelerometer and much more
Voice Mailbox
created strong demand for new opera-
create additional
tor services dedicated only for a unique
quality process
group of users.
demands at
each network
operator.
Photo © T-Mobile AG

70 www.keynote-sigos.com
Test Systems > Applications > Handset Oriented Testing

Keynote SIGOS Test Systems offer dedica-


ted iPhone tests to fit simply into all QoS
test procedures performed via SITE or
GlobalRoamer without any additional ef-
fort. At the same time, measurements and SMS notification: new message Visual voice
KPIs provide clear evidence of the service Call the Mailbox
availability and performance focussed on
Download message from Mailbox
this group of high-tech – high potential Mailbox
customers.

Sample KPIs
Duration
Failure Rates

Handset Simulation
Do handsets work perfectly in your mobile network?
The opportunity for mobile operators
to sell exciting new mobile content and SITE tests specific handset characteristics
handsets is enormous, but the variety against network services and device
of available services like MMS, Video specific monitoring of pages with fixed
Streaming and Web Browsing may cause content/ URLs. The following important
problems when using different handsets. content questions are validated:
BlackBerry
How can these new devices and services Color Support: Check if device is capable
be properly tested in a cost-effective way of displaying colored images iPhone
that ultimately leads to increased revenue Image Size: Comparison of all downloa- Handset Simulation
and customer satisfaction? ded images with maximum height and
We can help you with a powerful tool to width of the device
test all your services, simulating the large Content Support: Check (based on HTTP/
variety of handsets in your network. No WTP accept header) if device can decode
labor intensive and high-cost manual downloaded content
testing! Data Format: Check if the downloaded
content is valid

Sample Features
Intuitive Recording of browsing actions
No drag ‘n’ drop anymore
Support of HTML forms
Easy creation and adaptation of browsing
sessions
Received page content at a glance
KPIs for each browsing action
User defined measurements / KPIs can be
added with ‘Test Case Editor’
Whole session can be ‘Replayed’ during
development to evaluate the test case

www.keynote-sigos.com 71
We take load off your shoulders!

Keynote SIGOS provides flexible


and customizable services.

72
The Professional Services

Managed
Services

Training Consulting
Services

Project Management &


Project Implementation

73
Professional Services > Managed Services

Managed Services
We take the load off your shoulders!
– Flexible and Customizable

Test Infrastructure Test Operations Management


Management Reduce your effort in test execution
Reduce your effort in system with TOM
administration with TIM Periodic managed services
Administration & Management of your Campaign-based managed services
SITE test system
Providing & hosting of GlobalRoamer,
Keynote SIGOS world-wide test Roaming Carrier Performance
Test Steering Quality Tests
environment Tests Tests
Operations
Management
Fraud
(Full Managed Service) GRQ QoS
Bypass
Tests Monitoring
Detection
Test GlobalRoamer SITE
Infrastructure System Hosting
Management World-wide test
infrastructure Administration
(System Hosting) Maintenance
Performance Tests
Ensure end-to-end Quality of Service
through delivery of Key Performance
GlobalRoamer Indicators (KPIs) prepared for you by
Keynote SIGOS hosts, maintains and con- Keynote SIGOS. To reach a “snapshot” like
stantly expands the world‘s extensive test view, a large number of tests in a short
infrastructure, GlobalRoamer. Customers period of time (a few days or weeks) is
Test Operations
simply log on to the system via web inter- executed and analyzed by Keynote SIGOS.
Management
face and get access to an ever-increasing The results are presented as combination
Test Infrastructure number of networks and locations for of reports, graphs and text documents and
Management their outbound roaming testing. can be the foundations for your bench-
marks.
SITE
If you are looking for the benefits of the QoS Monitoring
most comprehensive active end-to-end With Keynote SIGOS you can easily prepare
test system but don’t want to look after a long-term testing environment to ensure
the infrastructure, let us do the job for and monitor your Quality of Service. As
you. Keynote SIGOS experts take care of an example, many customers constantly
the administration of your SITE testing monitor the 50 to 100 most important
infrastructure while you can fully con- roaming partners. Automatic tests and
centrate on your business. We offer a reports on Key Quality Indicators (KQIs)
fully hosted service at the Keynote SIGOS are prepared according to the customer’s
premises (e.g. hosting and maintaining wishes. Trained Keynote SIGOS experts
your SITE Central Unit and other core manage
components). reports for troubleshooting and provide
test results in an easy to read format. SITE
Tools like Dashboard and Service Alarm
Map give significant data on the actual
network performance and functionality.
Quality of Service monitoring with Key-
note SIGOS is an indispensable way for
all departments of an operator to ensure
high-class quality at all times.

74 www.keynote-sigos.com
Professional Services > Managed Services

Roaming Steering Tests GRQ Tests


Test the functionality of steering pro- Based on general experience of the
grams. A number of location update tests outbound roaming market 80% of out-
in steered countries/networks are perfor- bound roaming revenue comes from the
med. The tests are examined by Keynote top 20 roaming partners. For this reason
SIGOS to discover whether the steering the GSM Association recommends regular
works as expected. From the distributi- monitoring of service quality during out-
on of tests over different networks it is bound roaming with these top roaming
determined whether the planned steering partners. Keynote SIGOS has implemen-
ratios between different networks are ted a world-wide test system capable of
fulfilled. measuring, reporting and alarming all
(page 24) aspects of roaming service quality using
standard prepared test scenarios which
Carrier Quality Tests can be used to regularly test, monitor
It is of primary importance that Operators and report on service quality in these top
and Carriers offer high quality transmissi- roaming partner networks using the SIM
on services. Operators can use Keynote cards of the interested operators.
SIGOS to help ensure that their end
customers enjoy the best possible quality Keynote SIGOS supported several opera-
services. By constantly monitoring the tors during the GRQ trial phase and has
transmission quality of all connected car- successfully proven to be fully compliant
riers, traffic can be routed intelligently to to the GRQ framework.
the best available. Carriers are interested (page 22)
to manage their SLAs with the Operators
and to maximise the volume of traffic Fraud Bypass Detection
coming from each operator. Since Opera- The internationally installed Keynote
tors may well route traffic away from any SIGOS Test Systems can be used for Inter- Test Operations
carrier delivering poor quality transmissi- connect Fraud Bypass detection services. Management
on then the carriers have a vested interest Access to alerts and detailed trace infor-
Test Infrastructure
in measuring their transmission quality. mation is possible in real time allowing
Management
Keynote SIGOS can support carriers in blocking of SIM Box numbers rapidly.
understanding and monitoring the trans- All tests are provided as a fully managed
mission quality of traffic to more than 500 service. Powerful reporting techniques
operator networks world-wide. allow benchmarking of SIM Box issues
(page 25) against historical values.
(page 26)

Benefits of Managed Services


Get the benefit of the know-how of our experienced engineers in the testing area.
Low or no resources from customer side required.
Our customers can focus energy on using the results to perform network
troubleshooting and other meaningful tasks.
The biggest attraction for operators is Cost Savings. A Managed Services contract can
take upfront CAPEX out of the budget as well as cut OPEX in the long run.
Increase your ‘time to market’ and benefit from the intangibles and the innovation
that Keynote SIGOS Managed Services is performed for multiple Operators and Carriers.
We have the in-house skills, experience and staff to tackle dedicated projects.

www.keynote-sigos.com 75
Professional Services > Consulting Services

Consulting Services
Customized for all your specific needs!

Strategic Consulting Engineering Consulting


With two decades of experience in the If you have the concept and the right
field of telecommunications testing we tools, you need an efficient implementa-
can provide you with the unique service tion for your business. Therefore Keynote
of high-level strategic consulting. Our SIGOS offers:
Senior Telecommunications Experts are
available for strategic assessments and Support of customers for the
solutions development workshops to OPERATION of SITE or GlobalRoamer
provide thorough and comprehensive
scheduling of periodic & ad hoc tests
answers to the question like:
according to customer regulations
„How does end-to-end testing fit into
scheduling of periodic & ad hoc reports
our service quality assurance
procedures?“ analyses of failures
Book this service as an approximately analyses of trends
2-day workshop.
preparation of specific reports (e.g. test
campaigns, management reports,
Senior Consulting department specific reports)
Get the most out of your Keynote SIGOS
Support of customers for the
test system right from the start. With our
ADMINISTRATION of SITE *)
Engineering Consulting services, our
system experts assist your team during the administration of the SITE system
Test Operations introduction phase of your Keynote SIGOS
data base management
Management solution. Our system experts share their
knowledge with your team ‘on the job’ alarm management
Test Infrastructure
especially for a question like:
Management hard- and software maintenance
„How to implement service testing or
backup and software-updates
fraud testing into our business
processes?“ *) For GlobalRoamer, engineering consul-
ting in administration is not required since
Book Senior Consulting service for the
GlobalRoamer is fully hosted and adminis-
duration of weeks or months, depending
tered by Keynote SIGOS.
on the suitable concept.

Support
SITE Warranty Fax to Keynote SIGOS Support
E-mail Support - A fast and reliable way Keynote SIGOS Trouble Ticket System
to get clear answers and step-by-step (WebRDDB) – Web based access for
instructions should you experience monitoring customer ticket status
problems online
Support Hotline – direct communication
with Keynote SIGOS professionals
(Monday – Friday during business hours
(CET); 24/7 for premium service
subscribers)

76 www.keynote-sigos.com
Professional Services > Project Management & Implementation

Project Management & Implementation


Always flexible and customizable!

Once the right solution for your situation


has been identified during the counseling Included Services:
phase, the actual project begins. Project management
Project engineering
To minimize our customers’ efforts, our Commissioning and installation of
experienced Project Management team soft- and hardware components
takes on responsibility of the organiza- System implementation and network
tion, execution, control and reporting of integration
the project, from the beginning to the end. Coordination and roll-out of system
components
With our expertise gained over two deca- Project controlling
des in the implementation of large-scale Project reporting
as well as niche projects we will help you
find the optimal solution for efficient and
successful project realization.

Regular tests are therefore required to


maintain a high standard of quality and to
improve customer satisfaction.

Typical Keynote SIGOS Project Management Process


Test Operations
Management
ion n
ng lat tio
n ut tio
eti tal ll-O era Test Infrastructure
e ns nta Ro ce Op
ff M ing ei me m pta
n to Management
kO n n - sit ple ste ce t i n
Kic Pla On Im Sy Ac Pu

www.keynote-sigos.com 77
Professional Services > Training

Training
Wherever you want, with specially trained experts!

Training Public Training


On-site at your locations or at our The new cost-effective alternative
training center! to on-site training!
Keynote SIGOS offers a comprehensive The Keynote SIGOS Public Training
range of training to users of SITE and Program is the cost-effective alternative
GlobalRoamer. Training can be scheduled to private on-site training. Benefit from
on demand on your own site or at the our trainers’ hands-on expertise being
Keynote SIGOS training center in Nurem- brought to various word-wide locations
berg, Germany. Keynote SIGOS training is in a modular concept. Book your public
designed for maximum efficiency. That’s training seat today!
why we limit the seats for each session.

Reporting &
Diagnosis
- Advanced

User Training
- Advanced
Administrator Test Case Editor
Reporting & Diagnosis - Base Training Training

User Training - Base

Users Strategic Users Administrator Test Case Developer


Training
Scheduling tests Scheduling tests Administrator of Developer of test
Public Training
(ad hoc) Scheduling reports infrastructure, access cases
Defining alarms rights management

78 www.keynote-sigos.com
Index

Index
Keyword Page Keyword Page
3 G Layer 3 Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Network Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3SQM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Network Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Network Structure (of SITE) . . . . . . . . . . . . . . . . . . . . . . . 2
Alarming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Nomadic Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 On-Demand Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Open Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Outbound Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Performance Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Carrier Quality Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Periodic QoS Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 PESQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
CDR Comparison Testing . . . . . . . . . . . . . . . . . . . . . . . . . 29 PEVQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Central Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Compact Local Unit (CLU) . . . . . . . . . . . . . . . . . . . . . . . . 46 Prepaid SIM Recharging . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Consulting Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Project Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Content Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Project Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Control Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Core Network Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Push-to-Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 QoS Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Data IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Regression Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Diagnosis Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Regulators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Digital Rights Management . . . . . . . . . . . . . . . . . . . . . . 69 Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Drive Service Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Revenue Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Early Charging Detection . . . . . . . . . . . . . . . . . . . . . . . . . 27 Revenue Leakage & Fraud Detection . . . . . . . . . . . . . 26
Echo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Ring back tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Email Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Ring tone download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Engineering Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Roaming Hubbing Testing . . . . . . . . . . . . . . . . . . . . . . . . 23
Fixed Network Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Roaming Steering Testing . . . . . . . . . . . . . . . . . . . . . . . . 24
Fraud Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Roaming Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Gb Local Unit (Gb LU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Senior Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
GIS (Geographical Information System) . . . . . . . . . . . 51 Service Alarm Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Global Ressource Pool (GRP) . . . . . . . . . . . . . . . . . . . . . . 45 Service Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . 14
GlobalRoamer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 SIM Box Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
GPRS Attached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 SIM Multiplexer (Hardware) . . . . . . . . . . . . . . . . . . . . . . 46
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 SIM Multiplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
GRQ Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
GSMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 SITE Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
GUI (Graphical User Interface) . . . . . . . . . . . . . . . . . . . . 51 SLA Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Handset Oriented Testing . . . . . . . . . . . . . . . . . . . . . . . . 70 SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Handset Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 SS7 Local Unit (SS7 LU) . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Strategic Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Inbound Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Indoor Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Supplementary Services . . . . . . . . . . . . . . . . . . . . . . . . . 76
Interactive Voice Response (IVR) . . . . . . . . . . . . . . . . . . 59 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Interconnection Carriers . . . . . . . . . . . . . . . . . . . . . . . . . 39 System Hosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Tariff Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
International Carrier Quality Testing . . . . . . . . . . . . . . 25 Test Call / Event Generation . . . . . . . . . . . . . . . . . . . . . . 28
International Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Test Case Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
IP Network Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Test Creation Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Test Infrastucture Management (TIM) . . . . . . . . . . . . . 74
IREG 24, 26, 27, 29, 32, 35, 50, 60 . . . . . . . . . . . . . . . . . . 20 Test Operations Management (TOM). . . . . . . . . . . . . . 74
ISDN PRI Local Unit (ISDN PRI LU) . . . . . . . . . . . . . . . . . 46 Test Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Local Unit (LU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Test Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Location Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
lu Local Unit (lu LU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Value Added Services (VAS) . . . . . . . . . . . . . . . . . . . . . . 68
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managed Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Video Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Matrix Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Video Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
MMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Voice over IP Quality Testing . . . . . . . . . . . . . . . . . . . . . . 61
Mobile Instant Messaging (Mobile IM) . . . . . . . . . . . . 63 Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Mobile Local Unit (MLU) . . . . . . . . . . . . . . . . . . . . . . . . . . 46 WAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Mobile Network Operators . . . . . . . . . . . . . . . . . . . . . . . 39 Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Mobile Virtual Network Operators (MVNO) . . . . . . . . 39 Web Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Wireless Local Unit (WLU) . . . . . . . . . . . . . . . . . . . . . . . . 46

www.keynote-sigos.com 79
More than 200 operators rely on Keynote SIGOS solutions.

mers
custo
d e
wi
-
ld
or
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Some of o

Keynote SIGOS GmbH Fon +49 (0)911 9 51 68-0


Klingenhofstrasse 50d Fax +49 (0)911 9 51 68-355
anoris. 06.2010

90411 Nuremberg info@keynote-sigos.com


Germany www.keynote-sigos.com