Course Details

Course Name BSB51915 Diploma of Leadership and Management

Unit(s) of competency
Unit Code (s) and BSBLDR511 Develop and use emotional intelligence
Names

Assessment Details
Term and Year Term 1 - 2020 Time allowed 2 hour
Assessment No 2 Assessment Weighting
Assessment Short question quiz
Descriptor
Due Date 02/02/2020 Extension (if approved)

Re-Assessment Details
Term and Year Time allowed
Assessment No Re-assessment Fee Paid?
Assessment Type
Due Date No Extension

Student Details and Declaration

Student Name

Student ID Trainer/Assessor’ HANIF SHAIK

s Name
Student Declaration:
a. I declare that the work submitted is my own and has
not been copied or plagiarised from any person or
source.
b. I have not submitted any part of this assignment
previously as part of another unit/course. Signature:
c. I acknowledge that I understand the requirements to _______________________________
complete the assessment tasks. ___
d. The assessment process including the provisions for
re-submitting and academic appeals were explained to Date: _______/________/______
me and I understand these processes.

Assessment Outcome - To be completed by the Assessor

Assessor’s Name HANIF SHAIK

Results Satisfactory Not Satisfactory Marks:

Re-assessment
Yes No Due Date:
eligibility

This assessment First Attempt 2nd Attempt Late Penalty__________

BSBLDR511 Assessment 2 Short Question Quiz v2.0

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 FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback

Signature: ____________________________ Student did not attend the feedback session.

Feedback provided on assessment.
Date: ____/_____/_____
Signature: ____________________________
Date: ____/_____/_____

FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

Student Declaration: I declare that I have been re-
assessed in this unit and I have been advised of my
result. I am also aware of my right to appeal.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.

Signature: ____________________________
Date: ____/_____/_____

BSBLDR511 Assessment 2 Short Question Quiz v2.0

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 Assessment Task 2
(Knowledge)

BSBLDR511 Develop and use emotional intelligence

DOCUMENT CONTROL

VERSION DATE COMMENTS

2.0 18th January 2020  Original

ASSESSOR PRE-ASSESSMENT CHECKLIST

This checklist is to be completed prior to commencing the assessment.

Please discuss this with the learner and circle yes or no for each question.

Is the learner ready for assessment? ☐Yes ☐ No

Have you explained the assessment process and tasks? ☐ Yes ☐No

Does the learner understand which evidence is to be collected and ☐ Yes ☐No
how?

Have the learner’s rights and the appeal system been fully explained? ☐ Yes ☐No

Have you discussed any special needs or reasonable adjustments to be ☐ Yes ☐No
considered during the assessment?

Does the learner have access to all required resources? ☐ Yes ☐No

ASSESSMENT INSTRUCTIONS
BSBLDR511 Assessment 2 Short Question Quiz v2.0
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 PURPOSE OF THE ASSESSMENT TASK

Assessment Tool Knowledge

To demonstrate satisfactory completion of this Assessment Satisfactory Not Satisfactory

Task the learner must:
(S) (NS)

Assessment Task 1

All Short Answers Responses correctly answered

☐ ☐

This assessment First Attempt 2nd Attempt Extension – Date:    /    /   

Satisfactory Not Satisfactory

Overall Assessment Task Performance
(S) (NS)

Assessment Task: Knowledge ☐ ☐

Reasonable Adjustment

1. Has reasonable adjustment been applied to this assessment?

No No further information required

Yes Please Complete 2.

2. Provide details for the requirements and provisions for adjustment of assessment:

Instructions for Trainer and Assessors

This assessment task has to be conducted as per the Assessment Conditions:

In class ☐ In an Industry Workplace ☐ In a Simulated Industry Environment

Please read the following instructions carefully

 Attendance must be recorded in the Attendance Spreadsheet

 The assessment is to be completed according to the Assessment task instructions
 The Assessment must be completed individually
 All answers and responses must be supported by references in the APA Referencing Style
 Trainer and Assessor are to complete the Pre-Assessment Checklist before commencing the
Assessment process
Assessment Task Duration

Week 3

Learner Evidence Submission Requirements

 The completed and signed Assessment Tool

BSBLDR511 Assessment 2 Short Question Quiz v2.0

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 DEVELOP AND USE EMOTIONAL INTELLIGENCE

(BSBLDR511)

ASSESSMENT TASK: KNOWLEDGE

1. Define Emotional Intelligence. Describe how you can apply this definition at your
workplace.

2. What are five (5) signs or attributes that a person with high emotional intelligence
would show?

3. Name the four (4) quadrants in Daniel Goleman’s emotional intelligence model.

4. What are three (3) ways you can undertake to identify your own emotional
strengths or weaknesses?

5. List the three (3) steps to identify personal stressors and control your response
towards stressful situations.

6. What are the five (5) questions you would ask yourself when modelling emotional
intelligence at work?

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7. When developing emotional intelligence for yourself, there are three (3) key
things you can do. What are they?

8. Explain three (3) non-verbal emotional cues you can pick up when
communicating with your team in the workplace.

9. Of the four communication styles; Relator, Initiator, Analyser and Director which
do you think is your primary style? Describe your preferred ways of work and
characteristics of this primary style that you have chosen.

10. In the DISC personality traits model, how should you engage a ‘D-dominant’ style
personality at work and what would you need to prepare to face?

11. Name the six (6) primary emotions faced by all cultures at work.

12. Explain ‘Feeling rule’ and ‘Display rule’ in Paul Ekman’s research on dealing with
emotional intelligence of work teams.

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13. When making emotional intelligence decisions, there are four (4) steps that need
to be considered. What are they?

14. What are three (3) questions you can ask to know if your workplace supports
emotional intelligence culture?

15. Managers need to provide opportunities for others to express emotions and
feedback, what are five (5) ways you could facilitate this?

16. Explain the GROW coaching model and give an example when this model can be
used at work.

17. Suggest three (3) ways to build a positive emotional intelligence culture and for
each way give a workplace example.

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18. List the seven (7) ways to create emotional intelligence teams in the workplace.

+++ END OF ASSESSMENT TASK 1 +++

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