A technician thinks that the file system on a computer has a problem because Windows XP is

reporting integrity data issues. Which Windows XP utility will check the file system for errors?
Attrib
Chkdsk
Fdisk
Format

A user reports that a Windows XP system is unable to boot properly. How can the technician advise
2 the user to boot into Safe Mode?
In Device Manager, right-click Windows XP, and then choose Properties > Safe Mode.
Click Start > Reboot > Safe Mode.
Reboot the system and press Del or F2 depending on the system.
Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode.

3 A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the
operating system and data files on separate partitions. What is the maximum number of partitions per
hard drive that is supported by Windows XP?
1
2
4
16
32

When booting the Windows XP operating system, which file will be read to find the path to the boot
4 partition?
AUTOEXEC.BAT

BOOT.INI

NTBOOTDD.SYS
NTDETECT.COM

5 If a system failure occurs, which Microsoft application is most effective in protecting data when run
at regular intervals?
ASD
Automatic Update
Backup
Personal Firewall
Restore Point
Xcopy
 A technician needs to upgrade the operating system on a computer from Windows 2000 Professional
6 to Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard
fails to start. Which command can be used to start the upgrade?
install
winxp
winnt32
xp

7 Which specification was developed to resolve the problem of hardware conflicts?

AGP
HAL
IRQ-and-DMA
OSR2
PnP

A technician has finished installing Windows XP. What should the technician do to verify that all
8 hardware has been installed correctly?
Run HWINFO.EXE to verify that all devices are listed.
Use the Windows XP Msconfig utility to prove that all the devices are operational.
Use the Windows XP Testall utility to confirm that the devices are operational.
Use the Device Manager utility to ensure that all the devices are operational.

9 A user installs a new sound card driver in a computer that is working properly. After installing the
drivers for the new sound card the computer fails to boot. Which quick fix can the user implement
to return to the previous working state?
boot to Emergency Recovery State
boot to Last Known Good Configuration
boot to Recovery Console
boot to Start Windows Normally

1 Which set of related files store all the settings of a Windows XP installation?
0 Registry
Control Panel
.ini
HWINFO.EXE

11 A technician needs to install Windows XP on a new computer. The hard drive needs two partitions.
At which point in the Windows XP installation process should the technician partition the hard drive?
 The technician will be able to create the partitions when the F7 key is pressed after the product
key has been entered.
The technician will be able to create the partitions at the start of the installation process.
The technician will be able to create the partitions as the final step in the installation process.
The technician will have to create the second partition once the installation process has finished.

1 While performing preventive maintenance, a technician notices that the operating system is missing
2 updates. How can the technician enable automatic updates?
Run the Sysedit utility from the command line.
Run the Autoupdate utility from the command line.
Run the Automatic Updates utility from the Control Panel.
Click the Update icon in the System Tray.
Right-click My Computer and then choose Advanced > Updates.

13 A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS.
Which course of action should be taken to upgrade the file system to NTFS?
Format all the existing files with the NTFS File tool.
Create a new NTFS partition and copy the files into the new partition. The existing partition can
not be changed.
Run the Microsoft Convert utility.
Overwrite the FAT32 file system with NTFS. Files will automatically be added to the new file
system.

1
4

Refer to the exhibit. Which file is flagged for backup?

File1.txt
File2.txt
File3.txt
File4.txt

15 Which set of guidelines is used to ensure that programmers develop applications that are compatible
 with an operating system?
ACAPI
API
IRQ
PnP
16 A technician has many new computers to set up. The technician completely configures one master
computer and makes an image of the hard drive. This image is then installed on the other computers.
What is this process called?
disk array
disk copying
disk cloning
disk mirroring
disk multiplexing

1 As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen.
7 What will result from this situation?
The operating system will fail to load.
The BIOS setup utility will start automatically.
The computer will reboot continuously.
The initial self-test will fail to load.