Ricoh Aficio MPC4000 Trouble Error Codes

1
Ricoh Aficio MPC4000 Trouble Error Codes List page 1 (from 13)
Code Description Causes

• Exposure lamp defective • Lamp
Exposure lamp error
stabilizer defective • Exposure lamp
The peak white level is less than 64/255
101 connector defective • Standard white
digits (8 bits) when scanning the shading
plate dirty • Scanner mirror or scanner
plate.
lens out of position or dirty
• Scanner motor driver defective •
Scanner home position error 1 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
120
not detect the “OFF” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
• Scanner motor driver defective •
Scanner home position error 2 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
121
not detect the “ON” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
Black level detection error The black
• Harness disconnected • Defective
141 level cannot be adjusted within the target
SBU
value during the zero clamp.
• Dirty exposure glass or optics
White level detection error section • SBU board defective •
142 The white level cannot be adjusted Exposure lamp defective • Lamp
within the target during auto gain control. stabilizer defective • Scanner motor
defective
SBU communication error
The SBU connection cannot be detected • Defective SBU • Defective harness •
144
at power on or recovery from the energy Defective detection port on the BICU
save mode.
161- The error result of self-diagnostic by the • Defective BICU • Defective
001 ASIC on the BICU is detected. connection between BICU and SBU
IPU error
161-
Detected an error during an access to • Defective BICU board
002
the Ri.
Copy Data Security Unit error
• The copy data security board is not • Incorrect installation of the copy data
165 detected when the copy data security security board • Defective copy data
function is set "ON" with the initial security board
setting. • A device check error occurs
2
when the copy data security function is

set "ON" with the initial setting.
Serial Number Mismatch
• NVRAM defective • BICU replaced
195 • Serial number stored in the memory
without original NVRAM
does not have the correct code.
Polygon motor error 1: ON timeout
• Defective or disconnected harness to
The polygon mirror motor does not reach
polygon motor driver board • Defective
202 the targeted operating speed within the
polygon motor driver board • Defective
specified time after turning on or
polygon motor.
changing speed
Polygon motor error 2: OFF timeout • Disconnected or defective harness to
The polygon mirror motor does leave the polygon motor driver board • Defective
203
READY status within 3 seconds after the polygon motor driver board • Defective
polygon motor switches off. polygon motor
Polygon motor error 3: XSCRDY signal • Disconnected or defective harness to
error polygon motor driver board • Defective
204
The SCRDY_N signal goes HIGH polygon motor • Defective polygon
(inactive) while the laser diode is firing. motor driver board
Laser synchronizing detection error: end
position [K] Disconnected or defective harness to
The laser synchronizing detection signal synchronizing detector for end
210 for the end position of LDB [K], [Y], [M], position. Defective synchronizing
[C] is not detected for one second after detector board. Defective LD board or
the LDB unit turned on when detecting driver. Defective BICU.
the main scan magnification
position [Y] Disconnected or defective harness to

position [M] Disconnected or defective harness to
3

position [C] Disconnected or defective harness to
Laser synchronizing detection error: start
position [K] Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220 for the start position of the LDB [K], [Y], defective connection. Defective laser
[M], [C] is not output for two seconds after synchronizing detector. Defective
LDB unit turns on while the polygon motor LDB. Defective BICU.
is rotating normally.
position [Y] Disconnected cable from the laser
position [M] Disconnected cable from the laser
position [C] Disconnected cable from the laser
FGATE ON error: K
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor
230 within 5 seconds after processing the connection between controller and
image in normal job or MUSIC for start BICU. Defective BICU.
position [K].
FGATE OFF error: K • Defective ASIC (Lupus) • Poor
231 • The PFGATE ON signal still asserts connection between controller and
within 5 seconds after processing the BICU. • Defective BICU
4
image in normal job or MUSIC for end

position [K]. • The PFGATE ON signal still
asserts when the next job starts.
FGATE ON error: Y
position [Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts within
Defective ASIC (Lupus). Poor
5 seconds after processing the image in
233 connection between controller and
normal job or MUSIC for end position [Y].
BICU. Defective BICU.
The PFGATE ON signal still asserts when
the next job starts.
FGATE ON error: M
position [M].
FGATE OFF error: M
The PFGATE ON signal still asserts
within 5 seconds after processing the
position [M]. The PFGATE ON signal still
FGATE ON error: C
position [C].
FGATE OFF error: C
The PFGATE ON signal still asserts
within 5 seconds after processing the
position [C]. The PFGATE ON signal still
LD error: Bk
The BICU detects LDB error a few times Worn-out LD. Disconnected or broken
240
consecutively when LDB unit turns on harness of the LD
after LDB initialization.
5

LD error: Y
The BICU detects LDB error a few times Worn-out LD. Disconnected or
241
consecutively when LDB unit turns on after broken harness of the LD
LDB initialization.
LD error: M
242
LDB initialization.
LD error: C
243
LDB initialization.
• Pattern sampling error (
insufficient image density ) •
Line position adjustment (MUSIC) error Defective ID sensors for the line
285 Line position adjustment fails four position adjustment • Defective
consecutive times. image transfer belt unit • Defective
PCU(s) • Defective laser optics
housing unit
AC charge output error [K] Disconnected or broken high
The measured voltage is not proper when voltage cable. Defective or not
300
BICU measures the charge output for each installed PCU. Defective high
color. voltage power supply.
AC charge output error [M] Disconnected or broken high
301
AC charge output error [C] Disconnected or broken high
302
AC charge output error [Y] Disconnected or broken high
303
TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan, or Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified sensor disconnected. Harness
360
value (default: 4.7V) with SP3020-002 for between TD sensor and PCU
twenty counts. The [Vt - Vtref] value of the defective. Defective TD sensor.
black, magenta, cyan, or yellow TD sensor
6
exceeds the specified value (default: 5.0V)

with SP3020-001.
TD sensor (Vt high) error 1: M
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow TD
value (default: 4.7V) with SP3020-002 for sensor disconnected. Harness
361
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
with SP3020-001.
TD sensor (Vt high) error 1: C
362
with SP3020-001.
TD sensor (Vt high) error 1: Y
363
with SP3020-001.
TD sensor (Vt high) error 2: K
TD sensor harness disconnected,
loose, defective. A drawer
364 yellow TD sensor is below the specified
connector disconnected, loose,
value with SP3020-004 (default: 0.5V) for
defective. TD sensor defectiver.
10 counts.
TD sensor (Vt high) error 2: M
10 counts.
TD sensor (Vt high) error 2: C
10 counts.
7

TD sensor (Vt high) error 2: Y
10 counts.
TD sensor adjustment error: K Heat seal not removed from a new
During TD sensor initialization, the output developer pack. TD harness sensor
value of the black, magenta, cyan, or yellow disconnected, loose or defective.
372
TD sensor is not within the range of the TD sensor defective. Harness
specified value with SP3238-001 to -004 between TD sensor and drawer
(default: 2.7V) +- 0.2V disconnected, defective.
TD sensor adjustment error: M Heat seal not removed from a new
373
TD sensor adjustment error: C Heat seal not removed from a new
374
TD sensor adjustment error: Y Heat seal not removed from a new
375
Drum gear position sensor error: K
The machine does not detect the drum • Dirty or defective drum gear
380
position signal for 3 seconds at the drum position sensor
phase adjustment.
Drum gear position sensor error: M
381
phase adjustment.
Drum gear position sensor error: C
382
phase adjustment.
8
Drum gear position sensor error: Y

383
phase adjustment.
• Overload on the
Drum/Development motor error: K
drum/development motor •
The machine detects a High signal from the
Defective drum/development motor
396 drum/development motor for 2 seconds
• Defective harness • Shorted 24 V
after the drum/development motor turned
fuse on the PSU • Defective
on.
interlock system
• Overload on the
Drum/Development motor error: M
on.
interlock system
• Overload on the
Drum/Development motor error: C
on.
interlock system
• Overload on the
Drum/Development motor error: Y
on.
interlock system
ID sensor adjustment error
When the Vsg error counter reaches "3", the
machine detects "SC400". The Vsg error
counter counts "1" when the Vsg detected • Dirty or defective ID sensor •
400
by ID sensor is more than the value (default: Defective ID sensor shutter
4.5V) specified with SP3324-005 or less
than the value (default: 3.5V) specified with
SP3324-006.
Image transfer unit motor error
The motor LOCK signal is not detected for • Motor overload • Defective image
441
more than two seconds while the motor transfer unit motor
START signal is on.

9
• Dirty image transfer belt contact

Image transfer belt contact motor error
sensor • Defective image transfer belt
The image transfer belt contact sensor
contact motor • Disconnected
442 does not detect the movement of actuator
connector of image transfer belt
at the sensor while the polygon motor
contact sensor or motor •
rotates.
Disconnected cable
Image transfer unit error • Defective encoder sensor • Image
443 The machine detects the encoder sensor transfer unit installation error •
error. Defective image transfer unit motor
Paper transfer unit contact error
• Defective paper transfer unit contact
The paper transfer unit contact sensor
sensor • Defective paper transfer unit
452 does not detect the movement of actuator
contact motor • Broken +24V fuse on
at the sensor while the polygon motor
PSU • Defective IOB
rotates.
Separation power pack output error
• Damaged insulation on the high-
An interrupt checks the status of the
voltage supply cable • Damaged
460 power pack every 20 ms. This SC is
insulation around the high-voltage
issued if the BICU detects a short in the
power supply.
power pack 10 times at D(ac).
• Toner transport motor overload •
Toner transport motor error
Disconnected or broken harness •
The LOCK signal is not detected for 2
490 Defective toner transport motor •
seconds when the transport motor turns
Opened +24V fuse on the PSU •
on.
Defective interlock switch
High voltage power: Drum/ development
• High voltage leak • Broken harness •
bias output error
Defective drum unit or development
491 An error signal is detected for 0.2
unit • Defective high voltage supply
seconds when charging the drum or
unit
development.
High voltage power: Image transfer/
paper transfer bias output error • High voltage leak • Broken harness •
An error signal is detected for 0.2 Defective image transfer belt unit or
492
seconds when charging the separation, paper transfer unit • Defective high
image transfer bet or paper transfer voltage supply unit
roller.
Temperature and humidity sensor error 2
• The thermistor output of the
• Temperature and humidity sensor
temperature sensor was not within the
harness disconnected, loose,
498 prescribed range (0.5V to 4.2V). • The
defective • Temperature and humidity
thermistor output of the humidity sensor
sensor defective
was not within the prescribed range
(0.01V to 2.4V).
10
Paper Tray 1 error

• When the tray lift motor rotates
counterclockwise, (if the upper limit is not
detected within 10 seconds), the machine • Disconnected or defective paper lift
asks the user to reset the tray. • When sensor • Disconnected or defective
501 the tray lift motor rotates clockwise, (if the tray lift motor • Defective bottom plate
upper limit is not detected within 1.5 lift mechanism • Too much paper in
seconds), the machine asks the user to the tray • Defective IOB
reset the tray. If one of these conditions
occurs three consecutive times, the SC is
generated.
Paper Tray 2 error
• When the tray lift motor rotates
counterclockwise, (if the upper limit is not
detected within 10 seconds), the machine • Disconnected or defective paper lift
asks the user to reset the tray. • When sensor • Disconnected or defective
502 the tray lift motor rotates clockwise, (if the tray lift motor • Defective bottom plate
upper limit is not detected within 1.5 lift mechanism • Too much paper in
seconds), the machine asks the user to the tray • Defective IOB
reset the tray. If one of these conditions
occurs three consecutive times, the SC is
generated.
For the paper feed unit: • Defective
tray lift motor or connector
disconnection • Defective lift sensor or
Tray 3 error (Paper Feed Unit or LCT)
connector disconnection For the LCT:
For the paper feed unit: • When the tray
• Defective stack transport clutch or
lift motor is turned on, the upper limit is
connector disconnection • Defective
503- not detected within 10 seconds For the
tray motor or connector disconnection
01 LCT: • SC 503-01 occurs if the upper or
• Defective end fence home position
lower limit is not detected within 8
sensor or connector disconnection •
seconds when the tray lift motor is turned
Defective upper limit sensor or
on to lift or lower the tray.
disconnection
For the paper feed unit: • Defective
This SC is generated if the following
condition occurs 3 consecutive times. For
the paper feed unit: • When the tray
connector disconnection For the LCT:
503- lowers, the tray lift sensor does not go off
• Defective stack transport clutch or
02 within 1.5 sec. For the LCT: • When the
main switch is turned on or when the LCT
tray motor or connector disconnection
is set, if the end fence is not in the home
• Defective end fence home position
position (home position sensor ON), the
sensor or connector disconnection
tray lift motor stops. • If the upper limit
11
does not go off for 1.5 seconds even the

tray lift motor turns on to lower the tray
after the upper limit has been detected at
power on.
For the two-tray paper feed unit When
the tray lift motor is turned on, the upper
limit is not detected within 10 seconds. If • Defective tray lift motor or connector
504-
this condition occurs three consecutive disconnection • Defective lift sensor or
01
times, the SC is generated. For the LCT connector disconnection
If the upper or lower limit is not detected
within 8 seconds when the tray lift motor
is turned on to lift up or lower the tray
Tray 4 error (3 Tray Paper Feed Unit)
condition occurs 3 consecutive times. For
the two-tray paper feed unit • When the
• Defective tray lift motor or connector
504- tray lowers, the tray lift sensor does not
02 go off within 1.5 sec. For the LCT • If the
connector disconnection
upper limit does not go off for 1.5
seconds even the tray lift motor turns on
to lower the tray after the upper limit has
been detected at power on.
5th tray lift malfunction (optional LCT)
condition occurs: • When the tray lift
sensor of the LCT 1200-sheet does not
go on after the tray lift motor has turned
• Tray lift motor defective or
on to lift the paper tray. • When the tray
505-1 disconnected • Tray lift sensor
lift sensor of the LCT 1200-sheet does
defective or disconnected
not go off after the tray lift motor has
turned on to lower the paper tray. • When
the tray lift sensor of the LCT 1200-sheet
does not go on after the pickup roller
solenoid has turned on at power on.

• Tray lift motor defective or
5th tray lift malfunction (optional LCT)
disconnected • Tray lift
Both tray lift sensor and lower limit sensor are
505-2 sensor defective or
turned on at the same time when the main power
disconnected • Lowe limit
is turned on or the right door is closed.
sensor defective or
12
disconnected
Fusing fan error • Defective fusing fan motor
530 The IOB does not receive the lock signal 10 or connector disconnection •
seconds after turning on the fusing fan. Defective IOB
Ventilation fan (at the left side of the machine)
motor-front/rear error
• Defective ventilation fan
531 The IOB does not receive the lock signal for 2
motor-front or rear
seconds after turning on the ventilation fan motor-
front/rear.
• Disconnected harness •
IH coil fan error
Overload on the IH coil fan
532 The machine does not detect the fan motor lock
motor • Defective IH coil fan
signal for 2 seconds while the IH coil fan turns on.
motor • Defective IOB
• Disconnected harness •
IH inverter fan error
Overload on the IH inverter
The machine does not detect the fan motor lock
533 fan motor • Defective IH
signal for 2 seconds while the IH inverter fan turns
inverter fan motor •
on.
Defective IOB
Second duct fan error • Disconnected harness •
The machine does not detect the fan motor lock Overload on the second duct
534
signal for 2 seconds while the second duct fan fan motor • Defective second
turns on. duct motor • Defective IOB
Paper exit fan error • Disconnected harness •
The machine does not detect the fan motor lock Overload on the paper exit
535
signal for 2 seconds while the paper exit fan turns fan motor • Defective paper
on. exit motor • Defective IOB
Controller fan error • Defective controller fan
The motor lock signal error is detected for 10 motor • Disconnected or
536
seconds after the motor lock signal was first defective harness •
detected. Defective IOB
Fusing/Paper exit motor error
The IOB does not receive the lock signal 10 • Motor overload • Defective
540
seconds after turning on the fusing/ paper exit fusing/paper exit motor
motor.
• Loose connection of the
Heating roller thermopile error heating roller thermopile •
541 The temperature measured by the heating roller Defective heating roller
thermopile does not reach 0°C for 6 seconds. thermopile • Defective
thermopile
Heating roller warm-up error 1 • Dirty or defective
542
• After the main switch is turned on or the cover is thermopile • Defective
13
closed, the increment of the heating roller thermistor • Defective

temperature per 10 seconds is 30°C or less. If this heating roller lamp
condition is detected five times consecutively, SC
542 is defined. • The heating roller temperature
does not reach 100°C for 15 seconds after the
heating lamp on. • The heating roller temperature
does not reach the ready temperature while 60
seconds after the heating lamp on. • The center
temperature of the heating roller does not reach
the ready temperature for 30 seconds after the
both edge temperature of the heating roller has
reached the ready temperature.
Heating roller fusing lamp overheat 1 (software
error) • Defective PSU • Defective
543
The detected fusing temperature stays at 230°C IOB • Defective BICU
for 1 second.
Heating roller fusing lamp overheat 1 (hardware • Defective PSU • Defective
error) IOB • Defective BICU •
544
During stand-by mode or a print job, the detected Defective fusing control
heating roller temperature reaches 250 °C. system
Heating roller fusing lamp consecutive full power 1
When the fusing unit is not running in the ready • Broken heating roller
545
condition, the heating roller fusing lamp keeps on thermistor
full power for 8 seconds.
Zero cross error
• The zero cross signal is detected three times
even though the heater relay is off when turning on
the main power. • The zero cross signal is not • Defective fusing lamp relay
detected for 2 seconds even though the heater • Defective fusing lamp relay
547
relay is on after turning on the main power or circuit • Unstable power
closing the front door. • The detection error occurs supply
twice or more in the 11 zero cross signal
detections. This error is defined when the detected
zero cross signal is less than 45.

Fusing unit rotation error • Defective fusing/paper exit motor •
The fusing belt sensor does not detect Deformed actuator for the fusing belt
548 change in the actuator for 0.5 seconds sensor • Defective fusing belt sensor •
after the fusing/paper exit motor has Broken connection between IH inverter
turned on. and IOB • Incorrectly set fusing unit
551 Pressure roller thermistor error • Loose connection of pressure roller
14
The temperature measured by the thermistor • Defective thermopile •

pressure roller thermistor does not Defective pressure roller thermistor
reach 0 °C for 6 seconds.
Pressure roller warm-up error
After the main switch is turned on or
the door is closed, the pressure roller
552 • Pressure roller fusing lamp broken
temperature does not reach the ready
temperature within 70 seconds during
fusing unit warm-up.
Pressure roller fusing lamp overheat
(software error)
• Defective PSU • Defective IOB •
553 The detected pressure roller
Defective BICU
temperature stays at 230°C or more for
1 second.
Pressure roller fusing lamp overheat
• Defective PSU • Defective IOB •
(hardware error)
554 Defective BICU • Defective fusing
The pressure roller thermistor detects
control system
250°C or more.
Pressure roller lamp consecutive full
power 2
When the fusing unit is not running in
555 • Broken pressure roller fusing lamp
the ready condition, the pressure roller-
fusing lamp keeps ON full power for 8
seconds or more.
Zero cross frequency error
When the zero cross signal is 66 or
more and it is detected 10 times or
557 • Noise (High frequency)
more in 11 detections, the machine
determines that input 60 Hz and SC557
occurs.
Consecutive fusing jam
The paper jam counter for the fusing
unit reaches 3 times. The paper jam
559 counter is cleared if the paper is fed • Paper jam in the fusing unit.
correctly. This SC is activated only
when SP1159-001 is set to "1" (default
"0").
Heating roller thermopile error
The temperature measured by the • Loose connection of the thermopile •
561
thermopile does not reach 0 °C for 20 Defective thermopile
seconds.
562 Pressure roller temperature error • Defective thermistor • Defective fusing
15
The temperature of the pressure roller lamp

does not reach the ready temperature
for 120 seconds after the fusing lamp
has turned on.
Heating roller overheat 3 (software
error) • Defective PSU • Defective IOB •
563
The detected fusing roller temperature Defective BICU
stays at 230°C or more for 1 second.
Heating roller overheat 3 (hardware • Defective PSU • Defective IOB •
564 error) Defective BICU • Defective fusing
The thermopile detects 250°C or more. control system
Heating lamp consecutive full power 3
When the fusing unit is not running in
565 the ready condition, the pressure roller- • Broken heating roller fusing lamp
fusing lamp keeps ON full power for
120 seconds or more.
• Broken or defective pressure roller
Pressure roller contact sensor error
contact sensor • Deformed or broken
569 Pressure roller contact sensor failed to
pressure roller contact sensor feeler •
detect 3 times.
Defective fusing unit
IH inverter input voltage error • Unusual input voltage • Disconnected
581 The IH inverter detects 70V or CN981 on the IH inverter • Defective IH
less/140V or more for 10 seconds. inverter

IH inverter current error at power on • Disconnected power input
The output current from the IH inverter does terminal 1 and 2 • Defective IH
582
not reach the proper value when the IH inverter • Defective IH coil unit •
inverter turns on. Defective fusing unit
• Defective IH inverter •
IH coil unit full power (1250W) error Defective BICU • Defective IOB •
585 The IH coil unit full power (1250W) continues Broken connection between IH
for 220 seconds or more. inverter and IOB • Defective
thermopile
Mechanical counter error: K
• Disconnected mechanical
This SC is only for NA models. The machine
610 counter • Defective mechanical
detects the mechanical counter error when
counter
SP5987-001 is set to "1".
Mechanical counter error: FC • Disconnected mechanical
611
This SC is only for NA models. The machine counter • Defective mechanical
16
detects the mechanical counter error when counter

SP5987-001 is set to "1".
ARDF communication error • Incorrect installation of ARDF •
620 After the ARDF is detected, the break signal ARDF defective • BICU board
occurs or communication timeout occurs. defective • External noise
Finisher communication error
While the IOB communicates with an optional
unit, an SC code is displayed if one of
following conditions occurs. • The IOB
• Cable problems • IOB
receives the break signal which is generated
problems • BICU problems •
by the peripherals only just after the main
621 PSU problems in the machine •
switch is turned on. • When the IOB does not
Main board problems in the
receive an OK signal from a peripheral 100ms
peripherals
after sending a command to it. The IOB
resends the command. The IOB does not
receive an OK signal after sending the
command 3 times.
Paper tray unit communication error
While the IOB communicates with an optional
unit, an SC code is displayed if one of
following conditions occurs. • The IOB
• Cable problems • IOB
receives the break signal which is generated
problems • BICU problems •
by the peripherals only just after the main
622 PSU problems in the machine •
switch is turned on. • When the IOB does not
Main board problems in the
receive an OK signal from a peripheral 100ms
peripherals
after sending a command to it. The IOB
resends the command. The IOB does not
receive an OK signal after sending the
command 3 times.
2nd Paper Bank communication error
This SC is not issued for this machine. When
623 • Loose connector
a communication error signal between the 1st
paper bank and 2nd paper bank is received.
• Serial line between the optional
Counter device error 1 counter device, the relay board
After 3 attempts to send a data frame to the and copier control board is
632 optional counter device via the serial disconnected or damaged •
communication line, no ACK signal was Make sure that SP5113 is set to
received within 100 ms. enable the optional counter
device.
Counter device error 2 • Serial line between the optional
633 After 3 attempts to send a data frame to the counter device, the relay board
optional counter device via the serial and copier control board is
17
communication line, no ACK signal was disconnected or damaged •

received within 100 ms. Make sure that SP5113 is set to
enable the optional counter
device.
Counter device error 3 • Counter device control board
634 A backup RAM error was returned by the defective • Backup battery of
counter device. counter device defective
Counter device error 4 • Counter device control board
635 A backup battery error was returned by the defective • Backup battery of
counter device. counter device defective
636 SD Card Error
BICU control data transfer abnormal • Controller board defective •
641 A sampling of the control data sent from the External noise • BICU board
BICU reveals an abnormality. defective
Communication error of the remote service
650
modem (Cumin-M)

Incorrect dial up connection
-001: Program parameter error -002: Program
651 execution error An unexpected error occurs • Caused by a software bug
when the modem (Cumin-M) tries to call the
center with a dial up connection.
EEPROM error
Retry of EEPROM communication fails three
669 • Caused by noise
times after the machine has detected the
EEPROM error.
Engine start up error
670 The ready signal from the engine board is not • Defective engine board.
detected.
• Wrong engine board
installed. • Wrong controller
Engine board mismatch error
671 board installed. • Check the
Engine board and controller mismatch detected.
type of engine board and
controller board.
Controller-to-operation panel communication • Controller stall • Controller
error at startup board installed incorrectly •
672 After powering on the machine, the Controller board defective •
communication circuit between the controller Operation panel connector
and the operation panel is not opened, or loose or defective
18
communication with controller is interrupted after

a normal startup.
RFID: Communication error
• Communication error occurs when the RFID • Defective RFID reader and
starts to communicate with the RFID receptor. • writer • Disconnected ASAP I/F
681
Retry of RFID communication fails three times • No memory chip on the toner
after the machine has detected the RFID cartridge • Noise
communication error.
Memory chip at TD sensor: Communication error • Damaged memory chip data
Retry of memory chip communication fails three • Disconnected inter face • No
682
times after the machine has detected the memory chip on the
memory chip communication error. development unit • Noise
RFID: Unit check error
The machine gets RFID communication error
683 Caused by noise
even the toner cartridges have not been installed
in the machine.
Memory address command error
The BICU does not receive a memory address • Loose connection • Defective
687
command from the controller 120 seconds after controller • Defective BICU
paper is in the position for registration.
GAVD communication error
• The I2C bus device ID is not identified during
• Loose connection • Defective
initialization. • A device-status error occurs
690 BICU • Defective LD controller
during I2C bus communication. • The I2C bus
board
communication is not established due to an error
other than a buffer shortage.
Original stopper HP error • Defective original stopper HP
When the pick-up motor turns on clockwise, the sensor • Defective pick-up
700
original stopper HP sensor does not detect the motor • Defective DF drive
home position of the original stopper. board
Pick-up roller HP error
• Defective pick-up roller HP
When the pick-up motor turns on
sensor • Defective pick-up
701 counterclockwise, the pick-up roller HP sensor
motor • Defective DF drive
does not detect the home position of the pick-up
board
roller.
• Jogger HP sensor
Finisher jogger motor error
disconnected, defective •
The jogger fences move out of the home
Jogger motor disconnected,
position but the HP sensor output does not
721 defective • Jogger motor
change within the specified number of pulses.
overloaded due to obstruction •
The 1st failure issues an original jam message,
Finisher main board and
and the 2nd failure issues this SC code.
jogger motor
19
Stack feed-out motor error

• The stack feed-out HP sensor does not detect • Defective stack feed-out HP
the home position of the stack feed-out belt sensor • Overload on the stack
3000ms after the stack feed-out belt has moved feed-out motor • Defective
723 to its home position. • The stack feed-out HP stack feed-out motor •
sensor does not turn off 200 ms after the stack Defective main board •
feed-out belt has moved from its home position. Disconnected or defective
• The 1st detection failure causes a jam error, harness
and the 2nd failure causes this SC code.
Finisher exit guide plate motor error • Guide plate motor
After moving away from the guide plate position disconnected, defective •
sensor, the exit guide is not detected at the Guide plate motor overloaded
725
home position within the prescribed time. The due to obstruction • Guide
1st detection failure issues a jam error, and the plate position sensor
2nd failure issues this SC code. disconnected, defectiveon.

Finisher Tray 1 shift motor error
• Shift tray HP sensor of the upper
The shift roller HP sensor of the upper tray
tray disconnected, defective • Shift
does not activate within the prescribed time
tray motor of the upper tray is
730 after the shift tray starts to move toward or
disconnected, defective • Shift tray
away from the home position. The 1st
motor of the upper tray overloaded
detection failure issues a jam error, and the
due to obstruction
2nd failure issues this SC code.
Finisher corner stapler motor error
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code. For
1000-sheet (booklet) finisher • The stapler
motor does not switch off within the
• Staple jam • Motor overload •
740 prescribed time after operating. • The HP
Defective stapler motor
sensor of the staple unit does not detect the
home position after the staple unit moves to
its home position. • The HP sensor of the
staple unit detects the home position after
the staple unit moves from its home position.
• Motor overload • Loose
Finisher stapler movement motor error
connection of the stapler home
For 1000-sheet (booklet) finisher • The
position sensor • Loose connection
stapler HP sensor is not activated within the
742 of the stapler movement motor •
specified time after the stapler motor turned
Defective stapler home position
on. (first detection: jam error, consecutive
sensor • Defective stapler
twice detection SC code).
movement motor
20
Booklet stapler motor error 1

The 1st detection failure issues a jam error, • Motor overload • Loose
and the 2nd failure issues this SC code. For connection of the front stapler
743
the 2000/3000-sheet (booklet) finisher The motor • Defective front stapler
front stapler unit saddle-stitch motor does motor
not start operation within the specified time.
Booklet staple motor error 2
The 1st detection failure issues a jam error, • Motor overload • Loose
and the 2nd failure issues this SC code. For connection of the rear stapler
744
the 2000/3000-sheet (booklet) finisher The motor • Defective rear stapler
rear stapler unit saddle-stitch motor does not motor
start operation within the specified time.
1000-sheet booklet finisher: Stack feed
motor error
• The stack feed HP sensor does not detect
"ON" twice (once: jam error) for specified • Motor overload • Loose
746 time after the stack feed motor has turned connection of the stack feed motor
on. • The stack feed HP sensor does not • Defective stack feed motor
detect "OFF" twice (once: jam error) for
specified time after the stack feed motor has
turned on.
• Motor overload • Loose
1000-sheet (booklet) finisher: Tray lift motor
750 connection of the shift tray motor •
error
Defective shift tray motor
• Motor harness disconnected,
Return roller motor error loose, defective • Motor overloaded
753 This occurs during the operation of the lower • Home position sensor harness
tray pressure motor disconnected, loose, defective •
Home position defective
Finisher punch motor error
The punch HP sensor is not activated within • Punch HP sensor disconnected,
the specified time after the punch motor defective • Punch motor
760
turned on. The 1st detection failure issues a disconnected or defective • Punch
jam error, and the 2nd failure issues this SC motor overload due to obstruction
code.
Finisher folder plate motor error • Folder plate HP sensor
The folder plate moves but is not detected at disconnected, defective • Folder
761 the home position within the specified time. plate motor disconnected,
The 1st detection failure issues a jam error, defective • Folder plate motor
and the 2nd failure issues this SC code. overloaded due to obstruction.
Punch movement motor error
• Motor harness disconnected,
763 The punch unit moves but is not detected at
loose, defective • Defective motor
the home position within the specified time.
21
The 1st detection failure issues a jam error,

and the 2nd failure issues this SC code.
Paper position sensor slide motor error
The paper position sensor moves but is not
detected at the home position within the • Motor harness disconnected,
764
specified time. The 1st detection failure loose, defective • Defective motor
issues a jam error, and the 2nd failure
issues this SC code.
765
766
767

Shift motor error
The shift motor HP sensor does not detect any • Defective shift motor •
770 change for 1.86 seconds after the shift motor Defective shift motor HP
has turned on at power on or during its sensor
operation.
Bridge unit error
• Defective connector • Broken
791 The machine recognizes the finisher, but does
harness
not recognize the bridge unit.
Finisher error • Defective connector •
792 The machine does not recognize the finisher, Defective harness • Incorrect
but recognizes the bridge unit. installation
Energy saving I/O sub-system error
816 • Controller board defective
The energy saving I/O sub-system detects an
22
error.
Fatal kernel error
Due to a control error, a RAM overflow • System program defective •
819 occurred during system processing. One of the Controller board defective •
following messages was displayed on the Optional board defective
operation panel.
Self-diagnostics error: CPU [XXXX]: Detailed
820
error code
833 Self-diagnostic error 8: Engine I/F ASIC
IEEE1394 interface error • Defective IEEE1394 •
851
The 1394 interface is unusable. Defective controller.
Wireless LAN card not detected
The wireless LAN card is not detected before
853 • Loose connection
communication is established, though the
wireless LAN board is detected.
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not
854 • Loose connection
detected after communication is established,
but the wireless LAN board is detected.
Wireless LAN/Bluetooth card error
855, • Loose connection • Defective
An error is detected in the wireless
856 wireless LAN/Bluetooth card
LAN/Bluetooth card.
USB interface error The USB interface cannot • Defective USB driver • Loose
857
be used due to a driver error. connection
HDD Encryption unit error 1
A serious error occurs when data is encrypted
858
to update an encryption key with the HDD
encryption unit.
HDD Encryption unit error 2
A serious error occurs when the HDD data is
859
encrypted to update an encryption key with the
HDD encryption unit.
HDD: Initialization error • HDD not initialized • Defective
860
The controller detects that the hard disk fails. HDD

HDD: Reboot error • Loose connection •
861 The HDD does not become ready within 30 Defective cables • Defective
seconds after the power is supplied to the HDD. HDD • Defective controller
23
HDD: Read error

• Defective HDD • Defective
863 The data stored in the HDD cannot be read
controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing data • Defective HDD
in the HDD, data transmission fails.
HDD: Access error
865 • Defective HDD
An error is detected while operating the HDD.
SD card authentication error
866 • SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error 1. Install the SD card. 2. Turn
867
The SD card is ejected from the slot. the main switch off and on.
An error report is sent from
SD card access error
the SD card reader. • An
868 • -13 to -3: File system error • Other number:
error is detected in the SD
Device error
card.
Address book error • Defective software program
870 An error is detected in the data copied to the • Defective HDD • Incorrect
address book over a network. path to the server
HDD mail data error • Defective HDD • Power
872 An error is detected in the HDD at machine failure during an access to
initialization. the HDD
• Defective HDD • Power
HDD mail transfer error An error is detected in the
873 failure during an access to
HDD at machine initialization.
the HDD
Delete All error 1: HDD
• Data Overwrite Security
An error is detected while all of the HDD or
874 Unit (SD card) not installed •
NVRAM are formatted physically by the Data
Defective HDD
Overwrite Security Unit (D377).
Delete All error 2: Data area
An error is detected while all of the HDD or • The logical format for the
875
NVRAM are formatted logically by the Data HDD fails.
Overwrite Security Unit (D377).
Log Data Error
An error was detected in the handling of the log
876 data at power on or during machine operation.
This can be caused by switching the machine off
while it is operating.
HDD Data Overwrite Security SD card error
• Defective SD card (D377) •
877 The 'all delete' function cannot be executed but
SD card (D377) not installed
the Data Overwrite Security Unit (D377) is
24
installed and activated.

• Incorrect updating for the
TPM system authentication error
system firmware • Defective
878 The system firmware is not authenticated by TPM
flash ROM on the controller
(security chip).
board

File format converter error
880 The file format converter does not • Defective file format converter
respond.
Electric counter error • Defective NVRAM • Defective
900
Abnormal data in the counters. controller
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application
Converter), the conversion module, was • Power outage at the EFI controller
919 operating normally, the receipt of a power • EFI controller was rebooted •
line interrupt signal from the FLUTE serial Connection to EFI controller loose
driver was detected, or BREAK signal
from the other station was detected.
Printer application error • Defective software • Unexpected
920 An error is detected in the printer hardware resource (e.g., memory
application program. shortage)
Printer font error • A necessary font is not found in the
921 A necessary font is not found in the SD SD card. • The SD card data is
card. corrupted.
Software performance error
• Defective software • Defective
990 The software makes an unexpected
controller • Software error
operation.
Software continuity error
The software has attempted to perform an • Software program error • Internal
991 unexpected operation. However, unlike parameter incorrect, insufficient
SC 990, the object of the error is working memory.
continuity of the software.
Undefined error • An error undetectable by any other
992
Defective software program SC code occurred
Operation panel management records • No action required because this SC
994
exceeded does not interfere with operation of
25
An error occurred because the number of the machine

records exceeded the limit for images
managed in the service layer of the
firmware. This can occur if there if there
are too many application screens open on
the operation panel.
995 CPM setting error
• Software (including the software
Application function selection error configuration) defective • An option
• The application selected by the required by the application (RAM,
997
operation panel key does not start or ends DIMM, board) is not installed •
abnormally. Nesting of the fax group addresses
is too complicated
Application start error • Loose connection of RAM-DIMM,
998 No applications start within 60 seconds ROM-DIMM • Defective controller •
after the power is turned on. Software problem

Ricoh Aficio MPC4000 Trouble Error Codes

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Ricoh Aficio MPC4000 Trouble Error Codes

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1

Code Description Causes

when the copy data security function is

Code Description Causes

Laser synchronizing detection error: end

image in normal job or MUSIC for end

Code Description Causes

exceeds the specified value (default: 5.0V)

Code Description Causes

Drum gear position sensor error: Y

Code Description Causes

• Dirty image transfer belt contact

Paper Tray 1 error

does not go off for 1.5 seconds even the

Code Description Causes

closed, the increment of the heating roller thermistor • Defective

Code Description Causes

The temperature measured by the thermistor • Defective thermopile •

The temperature of the pressure roller lamp

Code Description Causes

detects the mechanical counter error when counter

communication line, no ACK signal was disconnected or damaged •

Code Description Causes

communication with controller is interrupted after

Stack feed-out motor error

Code Description Causes

Booklet stapler motor error 1

The 1st detection failure issues a jam error,

Code Description Causes

Code Description Causes

HDD: Read error

installed and activated.

Code Description Causes

An error occurred because the number of the machine

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