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Where in Windows XP can the shutdown, hibernate, and standby modes be configured?
Start > Control Panel > Power Options
A technician is having trouble with laptops that keep overheating. What preventive
maintenance procedure can be performed on the laptops to reduce this problem?
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
A technician wants to create a new partition on a new additional hard drive. Which tool
should be used?
Scandisk
Disk Management
Chkdsk
Defrag
Device Manager
Refer to the exhibit. Which type of device uses the connector shown in the graphic?
DVD drive
keyboard
NIC
RAM
sound card
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate
the information they store. Which type of adapter will need to be installed on the servers
to accomplish the desired redundancy?
NIC
Wireless NIC
USB gateway
RAID adapter
When installing the Windows XP operating system, a technician is given a choice of file
systems to use. If security is a requirement, which file system should be chosen?
FAT32
HPFS
NFS
NTFS
A company uses a single computer to receive and test all Windows updates. When the
most recent update was installed, several programs failed. What is the first course of
action that a technician should attempt to remove the update?
Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the
update.
Restore the hard drive from the last system backup.
Which three things should be investigated first when troubleshooting a printer? (Choose
three.)
equipment power
low-ink warning
out of paper
firmware version
0.0.255.255
0.255.255.255
255.0.0.0
255.255.0.0
255.255.255.0
double ring
extended star
ring
star
phishing
ping bomb
ping of death
spoofing
zombie attack
A user has been writing data to a USB flash memory drive. What should the user do
before removing the device?
Shut down the computer.
Click on the Safely Remove Hardware icon in the system tray then on the device.
Why do mobile devices such as laptop computers use specially designed CPUs?
They consume less power.
Which two memory types are installed using Dual Inline Memory Module (DIMM) slots?
(Choose two.)
cache memory
DDR SDRAM
FPM DRAM
SDRAM
SRAM
What is the purpose of using thermal compound when installing a CPU, a heat sink, and
a fan assembly on a motherboard?
to insulate the CPU from the heat sink
Ask the customer to hold, and then wait five minutes for the customer to calm down.
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A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action
the technician most likely caused the customer to complain?
The technician interrupted a number of times to ask questions.
The technician ended the call without saying "Have a nice day"
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A customer needs to purchase a new power supply for a computer. What must be
considered when selecting an appropriate power supply?
The power supply converts DC to AC.
The power supply has sufficient wattage to support all components inside the
computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.
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A technician needs to purchase a new video adapter for a computer. Which factors should be consider
when selecting the adapter?
type of hard drive installed
What do the terms refresh rate, interlace, and aspect ratio explain?
hard drive efficiency
audio signal
scanner output
distilled water
isopropyl alcohol
lint-free swab
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Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC
using the last known good configuration?
F1
F8
F12
Alt-Z
Windows key
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Which power management method offers the most power management features?
ACPI
AMP
APM
UPS
WPM
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Delete the print job from the queue and print again.
A printer has a paper jam. An impatient user has sent multiple print jobs of the same
document to this printer. What can be done to remove these print jobs?
Cancel the jobs in the printer queue.
Which are three steps in the laser printing process? (Choose three.)
fusing
writing
skewing
spraying
transferring
sublimating
component
speaker
DVI
parallel
Employees in the financial department have reported that an unknown technician has
been asking questions about the network. Which type of attack might the employees be
observing?
phishing
social engineering
spoofing
Spamming
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When installing a service pack or security patches on an operating system, what should be done to
protect the system in the event of a faulty or aborted installation?
Create a restore point.
Test all aspects to ensure that the update is correct for the operating system.
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Individual users are in control of their own computers and network resources.
What must be done before a technician cleans a very dirty LCD screen on a laptop?
Place the laptop in standby mode.
A technician has been asked to find how a hacker keeps breaking in to a computer.
Which security precaution was most likely missed when the operating system was first
installed?
A user account was not created.
Which steps lead to the window where the performance settings can be changed on a
Windows XP computer that is using the classic view display?
Choose Start > Control Panel > System > Advanced > Performance
area. Choose the Settingsbutton.
Choose Start > Control Panel > System > Hardware > Device Manager > View >
Resources by type
Choose Start > Control Panel > Administrative Tools > Performance area >
VMem
Choose Start > All Programs > Accessories > System Tools > System Restore
A technician is asked to set up one hard drive that will support two operating systems
and will store data files in three separate drive locations. Which partition settings will
support these requirements?
1 primary, 3 active, 1 extended, 2 logical
peer-to-peer
Telnet
DHCP
DNS
A small business has used a high quality configurable flatbed scanner to scan a number
of photographs to print as large posters. However, the quality of the images printed as
posters is poor. What should the user do?
Replace the flatbed scanner with an all-in-one device.
DHCP
ICMP
SMTP
APIPA
Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash
graphic from the curriculum. The print job has gone into the print queue as shown.
Based on the output, what should be the next step in solving this problem?
Check the printer for status messages.
A technician is troubleshooting a problem where the user claims that access to the
Internet is not working, but that there was access to the Internet the day before. Upon
investigation, the technician determines that the user cannot access the network printer
in the office either. The network printer is on the same network as the computer. The
computer has 169.254.100.88 assigned as an IP address. What is the most likely
problem?
The IP address needs to be renewed.
HTTP
SSH
Telnet
A customer reports poor telephone communications when using a copper telephone line
that also has a DSL service. What is the most likely cause of the problem?
The DSL modem is incorrectly configured.
F6
F7
F8
Which two file systems are available for selection during installation of Windows XP?
(Choose two.)
FAT16
FAT32
HPFS
NTFS
CDFS
Which three customizable properties are available when right-clicking the Windows XP
My Computer desktop icon and selecting Properties? (Choose three.)
virtual memory settings
display properties
startup properties