September 16-18, 2008

L.A.Convention Center, Los Angeles, California

Agenda
Register Now at: www.itexpo.com At-A-Glance
Day One: Tuesday – September 16, 2008
TMC University: TMC University: Ingate’s
IPTV Workshop TMC University: TMC University: Call Center 2.0
Microsoft OCS SIP in the SIP Trunking
for Carriers FMC/Mobility Open Source at ITEXPO
Sponsored by Quintum Contact Center Workshop
Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Free for All Attendees
8:30 Continental Breakfast - Paid Attendees Only
Adding Intelligence SIP Trunking
How to Implement Overcoming FMC Advantages of Open Enabling Home-
9:00 - 9:45 Intro to the Next-Gen Professional
IPTV Networks Challenges Source VoIP Based Agents
Contact Center Development Day
Addressing Opportunities in Contact Centers: Adoption of IP in the 9:00-10:30am:
Overcoming IPTV OCS-PBX
10:00 - 10:45 Femtocell Integration Deploying Open Results from the Next-Generation Introduction to
Challenges Interoperability
Challenges Source Applications Labs Contact Center SIP Trunking
Measuring Quality of Technology 11:00am-12:30pm:
Messaging and Understanding Open Trends in IP Contact Enterprise
11:00 - 11:45 Experience for IPTV OCS Servers Considerations for
Mobile UC Source Standards Center Deployment Infrastructure
Deployments Contact Ctr Evolution
11:45 Conference Luncheon - Paid Attendees Only
Using Open Source Make Your Contact 1:30pm-3:00pm:
What Will it Take to E-911 Contact Center
12:45 - 1:30 Call Flow Scenarios to Roll Out Next-Gen Center Smarter: Service Provider
Deploy IPTV? Considerations Security Strategies
Applications Best Practices Perspective
Cost Containment as Recognizing the Embracing Unified Welcome to the Professional
The Progression of Configuration &
1:45 - 2:30 a Driver for FMC Opportunities in the Communications in Contact Center Development
Streaming Video Planning
Deployment SMB Market the Contact Center of the Future Certificate awarded
Planning Ahead for to those who attend
Additional Session TMC University TMC University TMC University TMC University all three Tuesday
2:45 - 3:30 Optimal Contact
TBD Exam Exam Exam Exam seminars.
Center Deployment
3:30 FREE Keynote Session: Jonathan Christensen, Skype - Xuedong Huang, Microsoft - Vikram Saksena, Sonus Networks
5:00 FREE Networking Reception

Day Two: Wednesday – September 17, 2008

Hosted TMC University: Ingate’s
Service Provider Unified Call Center 2.0 TMC University:
Communications IP Network SIP Trunking
Solutions Communications at ITEXPO SaaS
Workshop Security Workshop
Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Free for All Attendees
8:30 Continental Breakfast - Paid Attendees Only
Position Your Software-as- Mechanics of
Quality of Service Welcome to VoIP Security
9:00 - 9:45 Deploying UC Contact Center in a a-Service: SIP Trunking
Considerations Hosted VoIP Myths & Realities
Web 2.0 World The Basics
8:30-9:45am:
The Continuing Using Hosted Case Study: The Benefits
Network Deploying Best Practices in Understanding
10:00 - 10:45 Evolution: Speech Solutions in of Bundled
Management & QoS Hosted VoIP VoIP Security Your Customers SIP Trunk Solutions
From TDM to SIP the Call Center
10:15am-11:30am:
Applications as a Exploring Mobility Delivering on the Security
Benefits of VoIP CRM Software SIP Trunking & Security
11:00 - 11:45 Competitive in Unified Promise of Considerations for in an Enterprise Network
Enabled Recording as a Service
Differentiator Communications Hosted VoIP the Enterprise
1:15-2:30pm
11:45 Conference Luncheon - Paid Attendees Only Case Study: American
Idol Gets In Tune with
Open Source
Service Creation Deploying Secure SaaS and the SIP Trunking
12:45 - 1:30 UC for the SMB Options for
Considerations Wireless VoIP Home Agent Model 3:00-6:00pm
Hosted Voice IP Contact Center
Shootout SIP Forum SIPconnect
Imagining UC Round Table: Compliance Workshop
Future of TMC University TMC University
1:45 - 2:30 Tomorrow's The Future of
Hosted Telephony Exam Exam
Wireless Landscape the Industry
2:30 - 4:00 FREE Keynote Session: Sharone Ben-Levi, AudioCodes - Michael Tessler, Broadsoft; - Bryan Martin, 8x8, Inc.
4:00 - 8:00 Exhibit Hall Grand Opening Reception - Sponsored by
Day Three: Thursday – September 18, 2008
TMC University: TMC University: TMC University: Ingate’s
Service Provider VoIP for Call Center 2.0
Unified SIP at ITEXPO Next-Gen Call SIP Trunking
Solutions SMB
Communications Hosted by Dialogic Center Mgmt Workshop
Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Conference fee required Free for All Attendees
7:30 Continental Breakfast - Paid Attendees Only
Introduction to Innovation in the Contact Center
Not All Collocation is
8:15 - 9:00 Unified Reality Check: Session Title TBD Skype-Enabled Call Benchmarking
Created Equal 8:30-10:30am
Communications Southern California Center Study Results
Defining the End Users Using Natural Language Improving Customer SIP Trunk
Customer Retention Speak Out to Improve the
9:15 - 10:00 Business Case Session Title TBD Customer Self Service
Experience One “Basic Training”
Through Analytics
for UC Experience Transaction at a Time with
Avaya and Ingate
Unified Service and Support:
Keeping Mobile SMB Networking The Importance of
10:15 - 11:00 Communications in Session Title TBD Strengthening the
Carriers Competitive Alternatives First Call Resolution
the Call Center Bottom Line
11:00 - 5:00 Exhibit Hall Open - Toyota Prius Giveaway 4:55pm. Must be Present to Win!
12:00 Conference Luncheon - Paid Attendees Only
The Convergence of Making the Leveraging Speech
Collaboration & Extreme Customer
1:00 - 1:45 Communications & Business Case for Session Title TBD Analytics for
Conferencing Satisfaction
Entertainment VoIP in the SMB Customer Satisfaction
Top 10 Ways to get Workforce
Accelerating IMS Contact Center
2:00 - 2:45 the Most from SMB VoIP Options Session Title TBD Optimization
Deployment Mobility
Microsoft UC Strategies
Customer Experience
Service Provider TMC University The Role of TMC University TMC University
3:00 - 3:45 2.0: Competitive
State of the Industry Exam Applications Exam Exam
Differentiation