Questionnaire

Q1) Name, Address and contact no. of the enterprise.

Q2) Nature of your work.

1. Dealer
2. Sub dealer
3. Trading (govt.)
4. Trading (pvt.)
5. Others (please specify)

Q3) Nature of activity.

1. Gas equipments.
2. Arc equipments.
3. Consumables (welding).
4. Safety products.
5. Others. (please specify)

Q4) How long have you been in this business?

1. 0-2
2. 2-5
3. 5-10
4. Above 10

Q5) Which company(s) are you currently dealing with?

1. ESAB
2. ADOR Welding
3. BOC
4. OTHERS

Q6) What makes you choose the company?

1. Price
2. Quality
3. Availability
4. Brand image
5. Loyalty
6. Service backup
7. Others (please specify)
Q7) On an average what margins are you getting from other companies?
_______% (approx)

Q8) Are you satisfied with the margins?

1. Yes
2. No
3. May be

Q9) Are you aware of BOC India ltd.

1. Yes
2. No

Q10) What is your opinion about BOC and Matador products?

1. Good quality.
2. Value for money.
3. Positive brand image.
4. Others.

Q11) Do you have your own service team?

1. Yes.
2. No.

Q12) How do you recruit and train your service team?

1. In house.
2. Outsourced.
3. Company aided.

Q13) Have you ever faced Quality issues?

1. Yes (please specify)
2. No

Q14) How do you deal with these issues?

1. You deal it yourself
2. You seek for companies assistance.
3. Others (please specify)

Q15) Do you offer credit to customers?

1. Yes
2. No

Q16) How much stock do you maintain (in shop / godown)?

1. Low
 2. Average
3. High

Q17) Do you take an initiative to Advertise the products?

1. Always
2. Sometimes
3. Occasionally
4. Never

Q18 IF you Advertise the products, then how do you do it?

1. On shelf
2. Word of mouth
3. Hoardings
4. Others

Q19) What is your major business territory?

1. Within city
2. Beyond city (please specify)
3. Export (please specify)
4. Others

Q20) Are you intending to expand your market?

1. Yes
2. No
3. May be

Q21) Within the Gas equipments category, which product sells most?
1. Pressure regulators
2. Flow regulators
3. Torches
4. Nozzles
5. Hoses
6. Flash Back Arrestors
7. Others

Q22) Within the Arc equipments category, which product sells most?
1. Manual metal arc inverter (MMA)
2. Tungsten insert gas inverter (TIG)
3. Metal inert gas inverter (MIG)
4. Metal inert gas Thyristor (MIG)
5. Manual metal arc Thyristor (MMA)
 6. Others

Q23) Within the safety equipments category, which product sells most?
1. Above the neck.
i. Helmet
ii. Goggles
iii. Ear muff and plugs
iv. Masks
v. Others

2. Below the neck.

i. Apron
ii. Gloves
iii. Boots
iv. Others