Section One: Background Data

Please circle the most appropriate answer in each of the following questions. In a few

cases please fill in the blanks.

1) Name of company …………………………………………………………..

2) Type of Company 1) …………………………….

2) ………………………………..

3) …………………………………….

3) If your company foreign one, how much is the share of foreign capital?

4) To which industry does your company belong?

a) Electric or electronics b) Auto-parts or auto-assembling

c) Machinery d) Textile or garment

e) Chemical or plastic f) Energy (oil, gas etc.)

g) Construction h) Food processing

i) Material (cement, ceramics, etc.) j) Jute and paper

k) Other industry (please specify)

5) Company Age ………………………………………

6) How many employees are there in your company?

1) Less than 100 2) 100-250

3) 251- 500 4) 501-1000

5) Over 1000

7) Educational qualification

a) High school b) Under graduate c) Graduate d) Master degree or above

8) Managerial position ……………………………………………

 Section Two: Human Resource Management

Practices

2. Hiring/recruiting procedures

To what extent the following hiring techniques are used in your company? Please

circle the number corresponding to your answer to each question.

Please note that 1 = not at all, 2 = to a small extent, 3 = to a moderate, 4= to a

considerable extent, 5 = to a great extent.

2.1 Hiring criteria for management people

How importance are the following criteria when making hiring/recruiting

Degree of importance

1) Good educational qualifications ……………..1 2 3 4 5

2) Technical skill requirements …………………1 2 3 4 5

3) Strong recommendations. ……………………1 2 3 4 5

4) Proven work experience………………………1 2 3 4 5

5) Good personal connections……………………1 2 3 4 5

6) Good intellectual potential…………………….1 2 3 4 5

7) English fluency ……………………………….1 2 3 4 5

8) Possibility of long term commitment…………1 2 3 4 5

9) Fit with company values………………………1 2 3 4 5

10) Having right attitudes………………………..1 2 3 4 5

11) Good family background ……………………1 2 3 4 5

12) Other (please state) ……………………….…1 2 3 4 5

3) Training and development

Management training technique

Please point out how frequently do you company uses the following technique for

development of managers in your companies? Please not that: 1 = not at all, 2 = to a

small extent, 3 = to a moderate extent, 4 = to a considerable extent, 5 = to a great

extent. Degree of Using

1) Coaching by supervisors ……………………1 2 3 4 5

2) Job rotation …………………………………1 2 3 4 5

3) Lectures and seminars inside the company …1 2 3 4 5

4) Skill training by outside agency …………….1 2 3 4 5

5) Overseas training ……………………………1 2 3 4 5

6) Self-study programs…………………………1 2 3 4 5

7) TV or radio courses …………………………1 2 3 4 5

8) Others (please state) …………………….…..1 2 3 4 5

4) Promotion and pay practices

4.1 Promotion practices

Please point out the importance of the following criteria for deciding employee

promotions in your companies. Note that 1 = not at all, 2 = to a small extent, 3 = to a

moderate extent, 4 = to a considerable extent, 5 = to a great extent.

Degree of importance
1) Length of service ……………………………1 2 3 4 5

2) Specific qualifications ………………………1 2 3 4 5

3) Recommendation by direct supervisors……..1 2 3 4 5

4) Based on merit ………………………………1 2 3 4 5

5) Based on loyalty to company ……………….1 2 3 4 5

6) Age …………………………………………..1 2 3 4 5

7) Sex …………………………………………..1 2 3 4 5

8) Right attitudes and values …………………..1 2 3 4 5

9) Knowledge and skills………………………..1 2 3 4 5

10) Recode of training ………………………...1 2 3 4 5

11) Promotion test results ……………………..1 2 3 4 5

12) Performance evaluation …………………...1 2 3 4 5

13) Evaluation of potentialities ………………..1 2 3 4 5

14) Achievement in the training program……...1 2 3 4 5

15) Party membership………………………….1 2 3 4 5

4.2 Pay practices for managers

Please point out the importance of the following criteria for deciding managers’

salary in your company. Please note that: 1 = not at all, 2 = to a small extent, 3 = to

a moderate extent, 4 = to a considerable extent, 5 = to a great extent.

1) Merit system based on performance evaluation 1 2 3 4 5

2) Length of service ………………………………1 2 3 4 5

3) Based on profit sharing scheme ……….………1 2 3 4 5

4) Based on job attitudes …………………………1 2 3 4 5

 5) by opinions of superiors ……………………....1 2 3 4 5

6) By age and sex ……………………………..…1 2 3 4 5

7) By educational level …………………………..1 2 3 4 5

8) Based on job classifications…………..…….....1 2 3 4 5

9) Based on the MBO program ………………..1 2 3 4 5

10) Other (please state).. ………………………1 2 3 4 5

5. Turnover rate

How high is the annual turnover rate, (percentage of employees who left the

company voluntary out of total number of employees) in your company?

1) None 2) Less than 5% 3) 5-9%

4) 10-14% 5) 15% - 19% 6) 20% - 24%

7) 25% - 29% 8) More than 30%

5. Industrial relations:
1) The labor union is highly disagree a little neutral a little agree
trusted by members in this disagree agree
company? 1 2 3 4 5

2) Labor union in this company disagree a little neutral a little agree

is more politically active disagree agree
1 2 3 4 5

3) Labor union in this company disagree a little neutral a little agree

is working hard with disagree agree
management to solve
problems at the work place. 1 2 3 4 5
Company performance

Comparing with other companies, how good is business performance of your company? Please

circle the appropriate number for each question according to your best judgment by using the

following scale? Please consult with senior managers for accuracy, if needed.

1 = Low, 2 = rather low, 3 = average , 4 = rather high, 5 = high

( please consult with senior managers for accuracy, if needed)

1) Company profit …………………………………..……..1 2 3 4 5

2) Employee’s working efficiency …………………..…….1 2 3 4 5

3) Growth in sales …………………………………………1 2 3 4 5

4) Company’s growth in number of

employees ……………………………………………..…..1 2 3 4 5

5) Market share increase ………………………………..…1 2 3 4 5

6) Service quality to customers ………………………..…..1 2 3 4 5

7) Employees’ moral …………………………………..…..1 2 3 4 5

8) Ability to adapt market changes ……………………..…1 2 3 4 5

9) Ability to cope with technological changes.. …………...1 2 3 4 5

10) Ability to cope with government

Policies changes ………………………………………..…1 2 3 4 5

11) Ability to compete with others companies…………….1 2 3 4 5

 Section three: HRM System

Please circle the number corresponding to your description of each aspect.

1) How much confidence and trust none a little average

considerately high
does this company shows in 1 2 3 4 5
employees?

2) How free do employees feel no a little average

considerately highly
to discuss with superiors about freedom free
their work in this company? 1 2 3 4 5

3) How often are employees’ ideas never rarely sometimes rather always
sought and used constructively often
in this company? 1 2 3 4 5

4) How eager is this company to very rather average rather very

recognize and reward good reluctant reluctant eager eager
performance of employees? 1 2 3 4 5

5) How this company is willing to very rather average rather very

listen to employee’s problems ? unwilling unwilling willing willing
1 2 3 4 5

6) To what extent this company none a little average considerately very

encourage employees’ much
initiatives on their jobs? 1 2 3 4 5

7) When suggestions are made to top no a little don’t rather very good
management how good is the chance chance know good chance chance
chance that they receive fair 1 2 3 4 5
evaluation ?

8)What is the usual direction always mostly both from up, mostly
of information flow from from from down from
in this company ? up to up to up and and down to
down down down sideway up
1 2 3 4 5
9) How is downward with with a neither trust consider- with
communication accepted ? distrust little nor distrust able trust
distrust trust
1 2 3 4 5

10) How accurate is upward most usually occasionally often always

communication sent to inaccurate inaccurate inaccurate accurate accurate
managers in this company ? 1 2 3 4 5

11) How well do management people nothing a little rather almost everything
know problems occurring well well very well
at the shop floor? 1 2 3 4 5

12) How well do employee know nothing a little rather almost everything
problems faced by this company well well very well
1 2 3 4 5

13) In this company’ informal disagree a little neither agree a little agree
communication better works disagree nor disagree agree
than formal communication. 1 2 3 4 5

14) This company shows appreciation disagree a little neither agree a little agree
for employees’ good work disagree nor disagree agree
1 2 3 4 5

15) Employees in this company can disagree a little neither agree a little agree
receive feedback about companies disagree nor disagree agree
business performance from
management regularly. 1 2 3 4 5

16) This company often asks for disagree a little neither agree a little agree
employees’ opinions or suggestions disagree nor disagree agree
1 2 3 4 5

17) Too many people need to be disagree a little neither agree a little agree
consulted before employees can disagree nor disagree agree
do anything here . 1 2 3 4 5

18) Company policies and goals disagree a little neither agree a little agree
are clearly communicated and disagree nor disagree agree
understood in this company 1 2 3 4 5

19) In this company, employees are disagree a little neither agree a little agree
often asked to provide information disagree nor disagree agree
and data to help management make 1 2 3 4 5
decisions

20) At what level are the almost all some more more at almost
company decisions made in at top at middle at middle middle and all at middle
this company? bottom and bottom
 1 2 3 4 5

21) How often do employees never rarely sometimes rather often always
involve in decisions related
to their jobs in this company? 1 2 3 4 5

22) How goals are set by order by order with by order with by request by request
usually in this with no some explanation and and
company ? explanation explanation and discussion discussion consensus
1 2 3 4 5

23) How much do subordinates not at all a little average rather very
strive to achieve company strongly much
goals? 1 2 3 4 5

24) How strongly does this weakly rather average rather strongly
company emphasize high weakly strongly
standard of performance 1 2 3 4 5
to each employee?

25) How clear are goals unclear rather average rather clear
of work for every employee unclear clear
in their company? 1 2 3 4 5

26) How strong is the connection no rather weak average rather strong
strong
between goal achievement connection connection connection connection
by employees and the compen-
sation practice by the company? 1 2 3 4 5

27) To what extent are employees not at all rather average rather very
in this company encouraged to weakly strongly strongly
introduce new ideas to do their 1 2 3 4 5
jobs better?

28) How often employees in never rather sometimes rather very

this company get together rare often often
to discuss and solve problems
to produce better results for 1 2 3 4 5
the company?

29) How easy for employees very rather average rather very
in this company to point out difficult difficult easy easy
job related problems to
management people? 1 2 3 4 5

30) Management and employees

cooperate each other for disagree a little neutral a little agree
increasing productivity disagree agree
in this company. 1 2 3 4 5

Is there anything else you would like to tell us about the human resource management practices
(HRM) in your organization? Please feel free to comment in the space below.

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THANK YOU VERY MUCH FOR YOUR KIND COOPERATION