VIKAS SHARMA

E-mail: vickygaut@gmail.com Mobile: 9999199702

Objective

A Position in a professional organization where I can challenge my managerial and analytical skills,
work in an environment that provides challenging and rewarding career ensuring high-level job
satisfaction
Certification:

Certification in installing & configuring networks using Routers & Switches (CCNA) CISCO ID-
CSCO11213878
Education

• Pursuing M.C.A From Manipal Academy Of Higher Education

• B.Sc. (IT) From Manipal Academy Of Higher Education
• Schooling up to 12th from CBSE board.

Summary

Approx 4-year of experience as Network engineer, involved in hardware and network. Has knowledge
and experience in the area of networking concepts like Internetworking, Internet protocols, OSI
Reference Model, IP Routing, L2 Switching, LAN.
1. Strongly self-motivated, willing to assume responsibilities.
2. Can work independently, lead or work within a team environment.
3. Excellent organizational and communication skills, both oral and written.Innovative,
committed to excellence

Utilities Ping, Trace route, Telnet, HP-Openview ,Putty,Clarify etc.

Technologies OSI model, IP addressing

Internet TCP/IP, IP, ARP, ICMP, TCP, UDP, FTP, TFTP, SNMP and
Protocols IGMP.
Routing
RIP, EIGRP, OSPF
Protocols
Switching Frame relay, LAN technologies (Ethernet-CSMA/CD),
concepts FDDI, VLANS, Redundancy concepts (HSRP),
Wan Technology ISDN, Frame Relay, HDLC, PPP.
Monitoring tools Easy NMS (For network), What’s up Gold , Net Cool

Experience

Currently working as a Network Engineer with Orange Business Services

Job Profile:- Provide complete fault management support to the customer by doing technical
troubleshooting and coordinate with various internal/external parties to resolve the faults ensuring
minimum impact to the customer and within SLA..

• Acting as an immediate next level contact for any customer concerns or issues
• Providing professional technical support and troubleshooting for all critical issues.
• To provide a professional first technical point of contact for the customer and third party
vendors.
• Diagnose fault-related incidents by effectively utilising troubleshooting software and other
network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• To ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident
flow process
• To perform technical escalations in line with company procedure.
• Handling and progressing on the issues that may cause serious escalations from customer to
the senior management
• To monitor systems, customer networks and products, and deal with alerts and events as
appropriate.
• To liase and refer issues to correct/relevant entities e.g. other service desks, PTT, IOC and
other Vendors as appropriate
• Document all troubleshooting and incident management actions via the electronic incident
management system.
• To prepare technical reports as required
• To undertake any other reasonable task as assigned

Network Engineer with Hughes Communication India Ltd.

Company Profile: - Hughes Communications India Ltd. (HCIL) is a subsidiary of Hughes

Communications Inc., USA and is the largest satellite service operator in India. HNS has a global
market share of 55% in VSAT industry. HCIL was incorporated in year 1992 and has been in operation
since then. HCIL’s leadership spans all aspect of broadband technology, network solutions and services.
HCIL is providing Managed Network Services to Indian Enterprises and global customers, including
system Integration & Network Management.

Duration : From Nov 2006 to Aug. 2010

Key Responsibilities: -

• Proactive Monitoring & troubleshooting of Leased Lines.

• To keep the system running and monitoring the end users environment for any
expected/unexpected failure in any part of the Data network.
• Generating monthly analysis report for the customer about the performance of their network.
• Troubleshooting the customer’s problem and fixing them on time.
• Coordinating with cross-functional departments, vendors, Associate Partners.
• Follow-up & internal/external escalations with Fixed service providers, Carriers and ISPs.
• NMS day-to-day operations, to keep the system operational and monitoring end users setting
for scheduled/unexpected failure in any component of the Data network.
• Maintaining the network up time 99.9%.
• Implementing connectivity between remote locations using PPP, HDLC, Frame Relay and ISDN,
LAN & WAN

Organization: Superwave Communication Pvt. Ltd.( Bharti Infotel Ltd.)

Duration : 1 year 6 months

Profile :

• Troubleshooting day-to-day problems in the network.

• System administration of the PC s installed in the office (Windows 98, Windows XP, Windows NT
,Window 2000)
• Setting up the networking in the office for sharing the services.
• Installed Modem
 • Installed Router
• Handled customer queries.

Technical Skills

Networking : Understanding of OSI reference model , TCP/IP , IP addressing , Hubs, Switches,

Routers.

Services : OSPF, RIP, DHCP, DNS, WINS etc.

Personal Details

Date of Birth : 24th July 1983

Nationality : Indian
Permanent Address : 190/17 Onkar Nagar ‘B’ Tri Nagar Delhi- 110035

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge.

Date:
Place: (Vikas Sharma)