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Ryan Ihrig Customer Service & Support Specialist

127 Alpine Rd
Offering an award-winning track record of customer care excellence
Minneapolis, MN 83665 within high-volume environments that include…
Home: 207-555-0123 Call Centers  Online Support  Customer Service Desks
Cell: 207-555-4567
someone@example.com
Key Skills
Career Snapshot — World-Class Customer Service — Call Center Operations
— Troubleshooting/ Problem — Technical/User Support
— Ten years of Solving — Complaint Handling
commended — Up-Selling/Sales Support — Reports &
performance in key — Customer Order Fulfillment Documentation
customer service
and support roles.
Professional Experience
— Expert in customer
care/communicatio ABC, INC. — Duluth, MN Customer Support Engineer, 2008 to 2009
ns, problem solving, Customer Service Specialist, 2006 to 2008
XYZ CORP. — Chicago, IL
relationship building
DEF, INC. — Chicago, IL Customer Service Rep, 2004 to 2006
and user training
1-2-3 LTD. — Duluth, MN Concierge / Front Desk, 1999 to 2004
and support.
— MS Office “power- Provided telephone, online and face-to-face customer service/support
user” with within high-volume call centers (handling an average of 95 calls/internet
additional inquiries daily), busy retail customer service desks and five-star resorts.
proficiencies in
assorted databases. Performance Review Excerpts
“…For the second year in a row, Chris has been the top performer on my
Awards team…exceeded her call metrics goals by 15%...excellent
— “Top Performer” communication, technical support and troubleshooting skills…excels
Award, 2008, 2009 in working independently in a fast-paced environment…has become
— Six-Time “Employee my #1 trainer of new hires…” (2009 Performance Review, ABC, Inc.)
of the Month,” 2004 “…Chris exemplifies excellent customer service…consistently thinks
to 2006 outside the box and finds creative ways to solve customer problems…
— Five “Service Star” Identifies opportunities to increase customer retention and
Awards, 2000 to satisfaction through the use of up/cross-selling strategies and
2004 excellent communication skills…well organized, with the ability to
multitask and prioritize workload…documents in detail all interactions
Computer Skills with customers…” (2007 Performance Review, XYZ Corp.)
“…Handles the demands of a high-volume customer service desk with
Word, Excel, PowerPoint, ease…exemplary customer service and complaint handling skills…
Access, Outlook, ACT!, SQL dedicated and reliable…” (2005 Performance Review, DEF, Inc.)
“…Our guests routinely rave about the above-and-beyond service and
Mission Statement personalized attention they receive from Chris…highly resourceful…a
consummate customer service professional…” (2003 Performance
Strive to exceed Review, 1-2-3 Ltd.)
customer/ employer
expectations by delivering Education
second-to-none service.
Maintain customer SOMECOUNTY COMMUNITY COLLEGE — Duluth, MN
Associate of Arts (AA) in Business, 1999
centricity in all initiatives
and interactions, always
putting the customer
first.