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Quick facts
“Our global strategic project will Company SAP Solutions and Services
• Name: Ford Motor Company • SAP Service Parts Planning for Automotive
realign all processes in the after-sales • Location: Dearborn, Michigan package
and services area over the next few • Industry: Automotive • SAP Supply Network Collaboration
• Products and services: Automobiles application
years and make them more efficient. • Employees: Approximately 200,000 • SAP Extended Warehouse Management
• Web site: www.ford.com application
More than 20,000 users – including • Implementation partners: Deloitte • SAP Customer Relationship Management
our dealers and suppliers – will Consulting LLP and SAP® Consulting application (future planned)
• SAP BusinessObjects™ business
eventually use the new software.” Challenges and Opportunities intelligence solutions (future planned)
• Improve control over parts supply and
Raymond Damerow, logistics Implementation Highlights
Director Parts Supply and Logistics, • Link suppliers, dealers, customers, and • Establishment of support organization early
Ford Customer Service Division – Europe Ford in a single solution in the project lifecycle to manage change
• Integrate and synchronize commercial, • Phased rollout by operations section and
service parts planning, and warehouse region
management in real time • Test concept to verify proper tools,
• Reduce fragmented systems accurate data, supplier communication,
and inventory network management
Objectives
• Realign all processes in the After Why SAP
Sales and Services area and make • Global capability and focus on
them more efficient customer needs
• Reinforce Ford’s established position in • Modular development and state-of-the-art
the parts market and enable an ambitious technology
growth strategy • Scalable architecture
• Achieve total supply chain visibility in
real time Benefits
• Increase dealer and customer service • Increased visibility into global service
satisfaction parts inventory and customer orders
• Minimize costs, especially ongoing IT costs • Improved and sustained fill of 98%
• Improved collaboration with parts suppliers
• Greater warehouse efficiency achieved
(for example, reuse of common master
data across all warehouses, reducing
labeling and handling effort)
• Better slotting through integration with
demand history and forecasting
Picture Credits
1: Ford Motor Company, Dearborn, Michigan
All other product and service names mentioned are the trademarks of
their respective companies. Data contained in this document serves
informational purposes only. National product specifications may vary.