Documente Academic
Documente Profesional
Documente Cultură
July 2008
385A0709-02 Rev. A0
All contents of this document are: Copyright © 2008 NICE Systems Ltd. All rights reserved.
This product is covered by one or more of the following US patents:
4,893,197 5,185,780 5,216,744 5,274,738 5,289,368 5,325,292 5,339,203
5,396,371 5,446,603 5,457,782 5,819,005 5,911,134 5,937,029 6,044,355
6,115,746 6,122,665 6,192,346 6,246,752 6,249,570 6,252,946 6,252,947
6,330,025 6,542,602 6,564,368 6,694,374 6,728,345 6,775,372 6,785,369
6,785,370 6,856,343 6,865,604 6,870,920 6,871,229 6,880,004 6,937,706
6,959,079 6,965,886 6,970,829 7,010,106 7,010,109 7,058,589 7,085,728
7,203,655 7,240,328 7,305,082 7,333,445 7,346,186 7,383,199 7,386,105
360o View, ACTIMIZE, Actimize logo, Alpha, Customer Feedback, Dispatcher Assessment, Encorder,
eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST
Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions,
Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall,
NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE
SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision,
NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision
Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback
Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet
are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered
trademarks are the property of their respective owners.
Applications to register certain of these marks have been filed in certain countries, including Australia,
Brazil, the European Union, Israel, Japan, Mexico, Argentina and the United States. Some of such
registrations have matured to registrations.
385A0709-02 Rev. A0
For assistance please contact your local supplier or the nearest NICE Systems Customer Service
Center:
EMEA Region: (Europe, Middle East, Africa)
Tel: +972-9-775-3800
Fax: +972-9-775-3000
email: support@nice.com
Israel:
Tel: 09-775-3333
Fax: 09-775-3000
email: support_helpdesk@nice.com
For general information on NICE Systems products please contact your local distributor or the
nearest NICE Systems office:
Please send all queries, comments, and suggestions pertaining to this document to
nicebooks@nice.com
Please visit NICE at www.nice.com
Contents
1
Introduction 11
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2
NICE Perform Deployment Configurations and Requirements 15
SMB - Small Medium Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Small Medium Business - Software Requirements . . . . . . . . . . . . . . . . . . . 16
Small Medium Business - Hardware Requirements . . . . . . . . . . . . . . . . . . 17
HP Server Model DL380 G5 or DL360 G5 . . . . . . . . . . . . . . . . . . . . . . . 17
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Small Medium Business - Partitioning Requirements . . . . . . . . . . . . . . . . . 19
VoIP - Single Box Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
NiceLog Logger - Two Boxes Solution . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unified Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unified Server Deployment - Software Requirements . . . . . . . . . . . . . . . . . 21
Unified Server Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 22
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 22
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unified Server Deployment - Partitioning Requirements . . . . . . . . . . . . . . . 28
Semi-Distributed Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Semi-Distributed Server Deployment - Software Requirements . . . . . . . . . 29
First Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents 5
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Semi-Distributed Server Deployment - Hardware Requirements . . . . . . . . 31
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 31
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Semi-Distributed Server Deployment - Partitioning Requirements . . . . . . . 37
First Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Distributed Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Distributed Deployment - Software Requirements . . . . . . . . . . . . . . . . . . . 39
Distributed Deployment - Hardware Requirements . . . . . . . . . . . . . . . . . . . 40
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 40
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Approved Dialogic Boards for Playback Server . . . . . . . . . . . . . . . . . . . . . 46
Distributed Deployment - Software and Partitioning Requirements . . . . . . . 47
Application Server - Software Requirements . . . . . . . . . . . . . . . . . . . . 47
Application Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . 47
NICE Interactions Center Server - Software Requirements . . . . . . . . . . 48
NICE Interactions Center Server - Partitioning Requirements . . . . . . . . 48
Database Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 49
Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 49
Data Mart Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . 50
Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . 50
Playback Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Playback Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 51
Playback Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 51
NICE Storage Center Server - Software Requirements . . . . . . . . . . . . . 52
NICE Storage Center Server - Partitioning Requirements . . . . . . . . . . . 52
Contents 6
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
ScreenSense Server - Software Requirements . . . . . . . . . . . . . . . . . . . 53
ScreenSense Server - Partitioning Requirements . . . . . . . . . . . . . . . . . 53
NiceScreen Logger Server - Software Requirements . . . . . . . . . . . . . . 54
NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . 54
Cluster Based Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cluster Based Deployment - Software Requirements . . . . . . . . . . . . . . . . . 55
Cluster Based Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 56
HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 . . . . . . . . . 56
Cluster Based Deployment - Partitioning Requirements . . . . . . . . . . . . . . . 56
DL380 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
MSA500 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Blades Based Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Blades Based Deployment - Software Requirements . . . . . . . . . . . . . . . . . 58
Blades Based Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 59
3 Blades Based Deployment - Software and Partitioning Requirements . . . 60
Blade 1 (3 Blades Based Deployment) Software Requirements . . . . . . . 60
Blade 1 (3 Blades Based Deployment) Partitioning Requirements . . . . . 61
Blade 2 (3 Blades Based Deployment) Software Requirements . . . . . . . 61
Blade 2 (3 Blades Based Deployment) Partitioning Requirements . . . . . 62
Blade 3 (3 Blades Based Deployment) Software Requirements . . . . . . . 62
Blade 3 (3 Blades Based Deployment) Partitioning Requirements . . . . . 62
4 Blades Based Deployment - Software and Partitioning Requirements . . . 63
Blade 1 (4 Blades Based Deployment) Software Requirements . . . . . . . 63
Blade 1 (4 Blades Based Deployment) Partitioning Requirements . . . . . 63
Blade 2 (4 Blades Based Deployment) Software Requirements . . . . . . . 64
Blade 2 (4 Blades Based Deployment) Partitioning Requirements . . . . . 64
Blade 3 (4 Blades Based Deployment) Software Requirements . . . . . . . 65
Blade 3 (4 Blades Based Deployment) Partitioning Requirements . . . . . 65
Blade 4 (4 Blades Based Deployment) Software Requirements . . . . . . . 66
Blade 4 (4 Blades Based Deployment) Partitioning Requirements . . . . . 66
3
NICE Perform Additional Servers 67
Audio Analysis Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Audio Analysis Server - Software Requirements . . . . . . . . . . . . . . . . . . . . 68
Contents 7
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Audio Analysis Server - Hardware Requirements . . . . . . . . . . . . . . . . . . . . 68
HP Server model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 68
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Audio Analysis Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . 69
NMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4
NICE Perform Workstation Requirements 71
Applications Suite Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Applications Suite Workstation - Software Requirements . . . . . . . . . . . . . . 72
Applications Suite Workstation - Hardware Requirements . . . . . . . . . . . . . 72
Agent’s Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Agent’s Workstation - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 73
Agent’s Workstation - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 73
Terminal Server Requirements For Thin Client Screen Recording . . . . . . . 74
Terminal Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 74
Terminal Server and Citrix Presentation Server - Hardware Requirements 74
CA NMS Remote Admin Client Workstation . . . . . . . . . . . . . . . . . . . . . . . . . 75
CA NMS Remote Admin Client Workstation - Software Requirements . . . . 75
CA NMS Remote Admin Client Workstation - Hardware Requirements . . . 75
Media Library Application Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Media Library Application Workstation - Software Requirements . . . . . . . . 76
Media Library Application Workstation - Hardware Requirements . . . . . . . 76
Remote Tape Server Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Remote Tape Server Workstation - Software Requirements . . . . . . . . . . . 77
Remote Tape Server Workstation - Hardware Requirements . . . . . . . . . . . 77
5
VoIP/NiceLog Logger Requirements 79
VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Contents 8
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
VoIP Logger - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 81
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
HP Blade Model BL480c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
VoIP Logger - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Non-RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
RAID 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
RAID 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
NiceLog Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
High Density Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Interaction Capture Unit (ICU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
6
Migration Certified Platforms 89
NICE Perform Release II to Release 3 Upgrade . . . . . . . . . . . . . . . . . . . . . . . 90
NICE Perform Release II to Release 3 Upgrade - Hardware . . . . . . . . . . . . 90
HP Server Model DL380 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
IBM Server Model x346 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
DELL Server Model PowerEdge 2850 . . . . . . . . . . . . . . . . . . . . . . . . . . 91
VoIP Logger 8.9 to NICE Perform Release 3 Migration . . . . . . . . . . . . . . . . . 92
VoIP Logger 8.9 to NICE Perform Release 3 Migration - Hardware . . . . . . . 92
HP Server Model ML350 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Dell Server Model PowerEdge 2800 . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
IBM Server Model x346 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Index 95
Contents 9
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blank page for double-sided printing.
1
Introduction
Contents
What’s New...................................................................................................................... 12
Chapter 1: Introduction 11
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
What’s New
What’s New
This document is intended for NICE partners, customers, Solution Engineers and Customer
Services who deploy and support the NICE Perform Release 3 solution.
This document provides specifications for NICE certified platforms and guidelines for their build,
based on hardware, software and partitioning requirements.
Table 1-1 on page 13 presents the compatibility of NICE certified HP, IBM or DELL platforms
with NICE software-only components.
The list of NICE certified 3rd party applications can be found at the following location:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.as
px
All NICE servers must be configured with NTP time source according to the guidelines in the
Technical Note, TN0752.
It is recommended, where applicable, to configure the Network Interface Cards with NIC teaming
for NFT (Network Fault Tolerance).
IMPORTANT
Unless otherwise mentioned, this guide refers to Windows Server 2003 32-bit version by default.
Chapter 1: Introduction 12
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
What’s New
HP
DELL DELL
HP HP IBM HP IBM HP DL380 G4
PowerEdge PowerEdge
DL360 G5 DL380 G5 X3650 DL385 G2 X3655 BL480c Packaged
2950 2970
Cluster
Intel/ AMD
Intel Intel Intel Intel AMD AMD AMD Intel Intel
based
NICE VoIP
Logger
9 9 9 9 9 X X 9 X
As No
stand-alone backup
Logger. tape
device is
available.
Application
Server
9 9 9 9 9 9 9 9 X
Database
Server
9 9 9 9 9 9 9 9 9
No
backup
tape
device is
available.
NICE
Interactions
9 9 9 9 9 9 9 9 X
Center
Server
Chapter 1: Introduction 13
Table 1-1: Compatibility of HP/IBM/DELL Platforms with NICE Software-only Components (Continued)
HP
DELL DELL
HP HP IBM HP IBM HP DL380 G4
PowerEdge PowerEdge
DL360 G5 DL380 G5 X3650 DL385 G2 X3655 BL480c Packaged
2950 2970
Cluster
Data Mart
9 9 9 9 9 9 9 9 X
Playback
Server
9 9 9 9 9 9 9 X X
1 x Dialogic Up to 3 x 1 x Dialogic 1 x Dialogic Up to 3 x 1x 1 x Dialogic
board. Dialogic board or up board or up Dialogic Dialogic board or up
boards. to 2 x to 2 x boards. board. to 3 x 4-ports
4-ports 4-ports analog
analog analog Dialogic
Dialogic Dialogic boards.
boards. boards.
NICE Storage
Center
9 9 9 9 9 9 9 9 X
Server
ScreenSense
Server
9 9 9 9 9 9 9 9 X
NiceScreen
Logger files
9 9 9 9 9 9 9 9 X
Audio
Analysis
9 9 9 9 X X X X X
Server
Chapter 1: Introduction 14
Contents
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business
Physical Partition
Array RAID Size Installation Type
Drive NTFS
C 15 GB OS
E 60 GB SQL Log
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business
Physical Partition
Array RAID Size Installation Type
Drive NTFS
C 15 GB OS
D 71 GB Application Server
Database Server
NICE Interactions Center
Drive 1 Server
146 GB Data Mart
A RAID 1
Drive2 Playback Server
146 GB NICE Storage Center
Server
NiceScreen Logger files
SQL installation files
E 60 GB SQL Log
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Dialogic boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment
C 15 GB OS
D 71 GB Application Server
Database Server
NICE Interactions Center
Drive 1 Server
146 GB Data Mart*
A RAID 1
Drive 2 Playback Server
146 GB NICE Storage Center Server
ScreenSense Server**
NiceScreen Logger files***
SQL installation files
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
First Server
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Second Server
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Dialogic Boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
Optional External PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT
Backup for SQL 72 + SCSI Controller
Data
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
First Server
The first server includes all the NICE software components, but excludes the NICE Interactions
Center Server
Table 2-19: First Server - Partitioning Requirements
C 15 GB OS
D 71 GB Application Server
Database Server
Drive 1 Data Mart*
146 GB Playback Server
A RAID 1
Drive 2 NICE Storage Center Server
146 GB ScreenSense Server**
NiceScreen Logger files***
SQL installation files
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment
Second Server
The second server includes the NICE Interactions Center Server.
Table 2-20: Second Server - Partitioning Requirements
Drive 1 C 15 GB OS
146 GB D 131 GB NICE Interactions
A RAID 1
Drive 2 Center Server
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Distributed Deployment
You can deploy NICE Perform on multiple servers to address the performance, scale, and
high-availability needs of very large organizations:
• Application Server
• NICE Interactions Center Server
• Database Server
NOTE: For a cluster based solution, see Cluster Based Deployment on page 55.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Dialogic Boards for One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Dialogic boards for One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Dialogic Boards for One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Limitations:
• A mixture of Analog and digital dialogic boards on the same server is not supported.
• A mixture of E1 and T1 boards on the same server is not supported.
• A mixture of VoIP/TDM Playback Server on the same server is not supported.
NOTE: If there is a problem with the DCM after the installation, refer to the file in the
following link that explains the reason and the solution:
Dialogic D/480JCT-2T1-EW Installation Guide
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.
Drive 1 C 15 GB OS
146 GB D 131 GB Application Server
A RAID 1
Drive 2
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
Drive 1 C 15 GB OS
146 GB D 131 GB NICE Interactions
A RAID 1
Drive 2 Center Server
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
For best performance, install 64 Bit.
Drive 1 C 15 GB OS
146 GB D 131 GB Database Server
A RAID 1
Drive 2 SQL installation files
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
Drive 1 C 15 GB OS
146 GB D 38 GB Data Mart Server
A RAID 1
Drive 2
E 93 GB SQL Log
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
Playback Server
Even in a distributed configuration, it is recommended to install the Playback Server on one of the
servers, which is not a DataBase/Application/NICE Interactions Center Server. Optional servers
are NICE Storage Center or NiceScreen Logger.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Survey Manager - requires .NET 1.1.
• SNMP Service.
Drive 1 C 15 GB OS
146 GB D 131 GB Playback Server
A RAID 1
Drive 2
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
Drive 1 C 15 GB OS
146 GB D 131 GB NICE Storage Center
A RAID 1
Drive 2 Server
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
Drive 1 C 15 GB OS
146 GB D 131 GB ScreenSense Server
A RAID 1
Drive 2
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
Drive 1 C 15 GB OS
146 GB D 131 GB NiceScreen Logger
A RAID 1
Drive 2 files
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Cluster Based Deployment
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Cluster Based Deployment
DL380 G4
Table 2-37: DL380 G4 - Partitioning Requirements
Drive 1** C 15 GB OS
36 GB D 21 GB Database Server
A RAID 1
Drive 2** SQL Installation Files
36 GB
* Allocation unit size is 64 Kb
** If you have a larger HDD, increase Partition D accordingly..
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Cluster Based Deployment
MSA500 G2
Table 2-38: MSA500 G2 - Partitioning Requirements
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
C 15 GB OS
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
Drive 1 C 15 GB OS
72 GB D 57 GB Interactions Server
Blade 2 A RAID 1
Drive 2
72 GB
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service
Drive 1 C 15GB OS
72 GB A 57 GB Screen Installation
D RAID 1
Drive 2 Files
72 GB
Blade 3
Drive 3 E RAID 1 B 146 GB Screen Media
146 GB
Drive 4
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
Drive 1 C 15 GB OS
146 GB D 131 GB Application Server
Blade 1 A RAID 1
Drive 2
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service
C 15 GB OS
Drive 1
146 GB D 131 GB SQL Installation
A RAID 1 Files
Drive 2
Database Server
146 GB
Blade 2 SQL Log Files
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
Drive 1 C 15 GB OS
72 GB D 57 GB Interactions
Blade 3 A RAID 1
Drive 2 Center Server
72 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blades Based Deployment
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service
Drive 1 C 15 GB OS
72 GB D 57 GB Screen
A RAID 1
Drive 2 Installation Files
72 GB
Blade 4
Drive 3 B RAID 1 E 146 GB Screen Media
146 GB
Drive 4
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
3
NICE Perform Additional Servers
Contents
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Audio Analysis Server
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Audio Analysis Server
Drive 1 C 15 GB OS
146 GB D 131 GB Audio Analysis
A RAID 1
Drive 2
146 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
NMS Server
NMS Server
NMS Server - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
NOTE: SQL Server should be installed with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
Internal Memory 1 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
4
NICE Perform Workstation Requirements
Contents
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Applications Suite Workstation
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Agent’s Workstation
Agent’s Workstation
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Terminal Server Requirements For Thin Client Screen Recording
Memory 4 GB
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
CA NMS Remote Admin Client Workstation
• SNMP Service
• Microsoft SQL Server 2000 - Connectivity Only installation
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Media Library Application Workstation
• Framework .NET 1.1 (Optionally Framework .NET 2.0 or Framework .NET 3.0).
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Remote Tape Server Workstation
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blank page for double-sided printing.
5
VoIP/NiceLog Logger Requirements
Contents
VoIP Logger..................................................................................................................... 80
NiceLog Logger .............................................................................................................. 87
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
VoIP Logger
VoIP Logger - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
NOTE:
• The amount of disk space used by your Logger database is defined automatically
during installation and cannot be modified.
• Partitions are fixed and cannot be changed during installation.
• If the machine, on which you installed your Logger, has more available space than the amount
that the Logger can use, an information message will appear.
Figure 5-1
• For every 1 GB of hard disk space designated for storage, the following hours of storage are
allocated:
Table 5-7: Hours per 1 GB of Hard Disk Space
NOTE: For systems that implement mixed compression, recording time is calculated
accordingly.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
Non-RAID Configuration
Table 5-8: Non-RAID Configuration
C 10 GB OS
NTFS
RAID 1 Configuration
Table 5-9: RAID 1 Configuration
C 10 GB OS
Drive 1 NTFS
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger
RAID 5 Configuration
Table 5-10: RAID 5 Configuration
Drive 1 C 10 GB OS
146 GB NTFS
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
NiceLog Logger
NiceLog Logger
NiceLog Logger serves as the system voice capture and logging unit.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blank page for double-sided printing.
6
Migration Certified Platforms
Contents
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
NICE Perform Release II to Release 3 Upgrade
Limitation:
• The performance of the system after the migration is as specified in NICE Perform Release II
Design Considerations Document.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
NICE Perform Release II to Release 3 Upgrade
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger 8.9 to NICE Perform Release 3 Migration
Limitation:
• These specifications are supported as long as the same amount of channels and functionality
are retained. If additional functionality is required (Media Encryption, SRTP, new codec's),
NICE Perform Release 3 specifications are mandatory.
Internal Memory 1 GB
HDD Up to 3 x 73 GB
Network Interface NIC (for sniffing): up to six 10/100/100 ports (2x dual port PCI-X
1000T Gigabit server adapter) when RAID and tape are used
(otherwise 6 ports available). It is also possible to add two ports
(regardless of RAID/tape) by using additional two PCI Express
NICs.
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger 8.9 to NICE Perform Release 3 Migration
Internal Memory 1 GB
HDD Up to 3 x 73 GB
Network Interface NIC (for sniffing): up to six (6) 10/100/100 ports (2x Intel
Pro-1000MT dual port Gigabit server adapter) when RAID and
tape are used (otherwise 6 ports available). It is also possible to
add two ports (regardless of RAID/tape) by using additional Intel
Pro 1000P dual port PCI Express NICs.
Internal Memory 1 GB
HDD Up to 3 x 73 GB
Network Interface NIC (for sniffing): up to six (6) ports (3x Intel Pro-1000MT dual
port Gigabit server adapter)
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blank page for double-sided printing.
Index
3rd party applications 12 Database server software requirements
distributed deployment 49
A DELL platform compatibility 13
additional servers 67 deployment configurations 15
agent’s workstation 73 deployment requirements 15
hardware requirements 73 distributed deployment 39
software requirements 73 hardware requirements 40
Application server partitioning requirements partitioning requirements 47
distributed deployment 47 partitioning requirements Application
Application server software requirements server 47
distributed deployment 47 partitioning requirements Data Mart server 50
applications suite workstation 72 partitioning requirements Database server 49
hardware requirements 72 partitioning requirements NICE Interactions
software requirements 72 Center server 48
approved Dialogic boards 46 partitioning requirements NICE Storage Center
Audio Analysis server 68 server 52
hardware requirements 68 partitioning requirements Playback server 51
partitioning requirements 69 partitioning requirements Screen Logger
software requirements 68 server 54
partitioning requirements ScreenSense
B server 53
blades based deployment 58 Playback server 51
hardware requirements 59 software requirements 39, 47
partitioning requirements 60 software requirements Application server 47
software requirements 58 software requirements Data Mart server 50
software requirements Database server 49
C software requirements NICE Interactions Cen-
CA NMS remote Admin Client workstation 75 ter server 48
hardware requirements 75 software requirements NICE Storage Center
software requirements 75 server 52
cluster based deployment 55 software requirements NiceScreen Logger
hardware requirements 56 server 54
partitioning requirements 56 software requirements Playback server 51
software requirements 55 software requirements ScreenSense server 53
compatibility 13
H
D hardware requirements
Data Mart server partitioning requirements agent’s workstation 73
distributed deployment 50 applications suite workstation 72
Data Mart server software requirements Audio Analysis server 68
distributed deployment 50 blades based deployment 59
Database server partitioning requirements CA NMS remote Admin Client workstation 75
distributed deployment 49 cluster based deployment 56
Index 95
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
distributed deployment 40 semi-distributed server deployment 37
Media Library application workstation 76 small medium business 19
NMS server 70 unified server deployment 28
remote Admin Client workstation 74 VoIP logger 84
remote tape server workstation 77 Playback server
semi-distributed server deployment 31 approved Dialogic boards 46
small medium business 17 distributed deployment 51
unified server deployment 22 Playback server partitioning requirements
VoIP logger 81 distributed deployment 51
HP platform compatibility 13 Playback server software requirements
distributed deployment 51
I
IBM platform compatibility 13 R
introduction 11 remote Admin Client workstation
hardware requirements 74
L remote tape server workstation 77
limitations 46, 54, 84, 90, 92 hardware requirements 77
logger 79 software requirements 77
logger requirements 79
S
M Screen Logger server partitioning requirements
Media Library application workstation 76 distributed deployment 54
hardware requirements 76 ScreenAgent’s workstation 73
software requirements 76 ScreenSense server partitioning requirements
distributed deployment 53
N ScreenSense server software requirements
NICE Interactions Center server partitioning distributed deployment 53
requirements semi-distributed server deployment 29
distributed deployment 48 hardware requirements 31
NICE Interactions Center server software partitioning requirements 37
requirements software requirements 29
distributed deployment 48 small medium business 16
NICE Storage Center server partitioning hardware requirements 17
requirements partitioning requirements 19
distributed deployment 52 software requirements 16
NICE Storage Center server software requirements software requirements
distributed deployment 52 agent’s workstation 73
NiceScreen Logger server software requirements applications suite workstation 72
distributed deployment 54 Audio Analysis server 68
NMS server 70 blades based deployment 58
hardware requirements 70 CA NMS remote Admin Client workstation 75
partitioning requirements 70 cluster based deployment 55
software requirements 70 distributed deployment 39, 47
Media Library application workstation 76
P NMS server 70
partitioning requirements remote tape server workstation 77
Audio Analysis server 69 semi-distributed server deployment 29
blades based deployment 60 small medium business 16
cluster based deployment 56 thin client screen recording 74
distributed deployment 47 unified server deployment 21
NMS server 70 VoIP logger 80
Index 96
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
T partitioning requirements 28
software requirements 21
terminal server
thin client screen recording 74
thin client screen recording V
software requirements 74 VoIP logger 80
terminal server 74 hardware requirements 81
third party 12 partitioning requirements 84
third party applications 12 software requirements 80
VoIP/NiceLog Logger 79
U
unified server deployment 21 W
hardware requirements 22 workstation requirements 71
Index 97
NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)