Documente Academic
Documente Profesional
Documente Cultură
Director-Operations
Project Management / Turnarounds / Acquisitions / Franchise
Operations
Professional Achievements
Turned around failing KFC franchise, reducing total cost of goods 3.5%
within year. Established uniform cost control practices. Restored operation
consistency, targeting skyrocketing food and labor costs. Created Human
Resources department to monitor training programs and recruitment and selection
of management personnel. Developed company policy manual and instituted bi-
annual performance review program. Adapted and implemented training and
career advancement program for all hourly team members.
Boosted KFC franchise sales more than 20% and profits more than $1M
within two years. Directed team which obtained financing to fund 43% regional
expansion in Western Michigan, adding 17 failing restaurants. Restructured
franchise by remodeling, rebuilding, or relocating all restaurants. Coached winner
of national “KFC Franchisee of the Year” award.
Met aggressive profit targets two consecutive years, delivering 12% net
profit each year to PepsiCo. Improved operations at franchise vacancy, enabling
acquisition by KFC as a wholly owned subsidiary. Provided parent company with
model of operations and profitability. Exhibited sustained growth through
consistent execution of operating plan. Guided efficiency improvement initiatives
throughout restaurant operations.
Career History