Common Service Centres Scheme

Gram Sugam

Society for Promotion of Information Technology and E-Governance

c/o Department of Information Technology Phone: +91- 177 - 2626709, 2628915

Block No. 24, SDA Complex Fax: +91 - 177 - 2628914
Kasumpti, Shimla Email: csc-hp@nic.in
HP 171009 Web: http://www.hp.gov.in/csc
 Concept
The Common Service Centres (CSC) Scheme, as
approved by the Government of India, envisions CSCs as CSCs would be the

the front-end delivery points for Government, private platform for

and social sector services to rural citizens of India, in fundamental

transformation of
an integrated manner. The objective is to develop a plat-
the ways in which
form that can enable Government, private and social sec-
development
tor organizations to align their social and commercial
challenges would be
goals for the benefit of the rural population in the remot-
met in rural India
est corners of the country through a combination of IT-
based as well as non-IT-based services.

Thus, the CSCs cannot be seen as mere service delivery points in rural India. The CSC
is positioned as a Change Agent - that would promote rural entrepreneurship, build rural ca-
pacities and livelihoods, enable community participation and collective action for social change
- through a bottom-up model with focus on the rural citizen.

• Information, Infrastructure and Undertaking such a mammoth task calls for

Services are the three essential re-
sources necessary for rural develop-
ment.
• Access to information, with rele-
vant infrastructure, end-to-end ser-
vices allow rural population to en-
hance their quality of life.
• Enabling access to a large number
of e-government services like edu-
cation, health, agriculture informa-
tion, social and financial inclusion
would leads to solid foundation for
economic prosperity of rural India.
active participation and close interaction amongst
various stakeholders such as State Governments,
local bodies, opinion makers and agencies/ institu-
tions involved or having interest, commercial or
otherwise, in rural areas/ markets. Under the CSC
Scheme, a Public Private Partnership (PPP) model
has been proposed for undertaking this challenging
task and addressing the related issues in the most
effective way.
 Implementation Framework
State Designated Agency Project Abbreviations
SITEG under the aegis of DIT has been appointed the nodal GoHP - Government of Himachal
agency for executing the project in a PPP mode. It will facili- Pradesh
tate e-readiness of the state. Facilitate integration of Govern-
ment services into the CSC scheme. The SDA will also facili- DIT - Department of Information Tech-
tate training, capacity building and awareness about the nology
scheme.
SDA - State Designated Agency
Service Centre Agency
is the prime driver of CSC implementation and are selected as SITEG - Society for Promotion of Infor-
partners of the government for implementation of CSC mation Technology and e-Governance
Scheme in the state through a bidding process. The SCA will
SCA - Service Centre Agency
identify CSC locations, select Village Level Entrepreneurs,
train them, aggregate services and build a supply chain to fa- VLE - Village Level Entrepreneur
cilitate services at the village level.
NLSA - National Level Service Agency
Himachal Pradesh Government G2C - Government to Citizen
is the driver for policy, regulatory and other relevant changes
for implementing the scheme. The government will also ex- B2C - Business to Consumer
tend its services through CSCs and provide necessary Infra-
PPP - Public Private Partnership
structure and other support to the SDA and Private partners.
Village Level Entrepreneur
is the key to the success of the CSC operations. While content and services are important, it is the VLE’s
entrepreneurial ability that would ensure CSC sustainability. A good VLE is expected to have some finan-
cial strength, entrepreneurial ability, strong social commitment as well as respect within the community.
The quality of service at the CSCs would depend a great deal on the quality of VLEs. Selection and proper
training of the VLE, therefore would play a vital role in making the CSC Scheme a success.

Himachal Pradesh National Level Service Agency

DIT State Government will provide program management sup-
port o DIT and SDA for rolling out the
CSC Scheme. It will also provide strate-
gic inputs to all stakeholders for effec-
tively managing the scheme. Also it will
NLSA State Designated enable DIT to review the progress of the
(IL&FS) Agency (SITEG) scheme and to take appropriate timely
corrective measures

Revenue Support
As partners of the Government the
SCAs will be provided revenue support
SCA as accepted by the SDA through a bid-
ding process. This will help make the
operations of CSC viable for the SCAs
and hence lead to successful implementa-
VLE tion of the scheme.
 Scheme Highlights

Value-adds
Data
Collec-
tion,
Rural

Quality of Life
Entertainment
Social Devel-
Create Income Opportunities

Education, Healthcare,
Agricultural

Market Linkages
Save Costs

E-Government

The power of the CSC would lie in its focus on content customization and multi-lingual de-
livery of End-to-End Services

3366 CSCs to be setup in rural areas

For implementation purpose the state has been of the state.
divided into 3 divisions. Each Panchayat to have at least one
CSC.
Shimla Division
Shimla, Solan, Kinnaur, Sirmaur Opportunity for more then 3000
Number of Rural CSCs: 956 youth be entrepreneurs and masters
SCA: Consortium of Tera Software Ltd. & GNG Trading of their own destiny.
Pvt. Ltd.

Mandi Division Services

Mandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti
Number of Rural CSCs: 1114 The SCAs will offer host of G2C and B2C
SCA: Consortium of Tera Software Ltd. & GNG Trading services through CSCs. Illustrative list of
Pvt. Ltd. G2C services that can be offered from CSCs:
Government Forms Driving license
Kangra Division Government applications Vehicle registration
Kangra, Chamba, Una Employment registration HRTC booking
Number of Rural CSCs: 1296 Grievance redressal Land records
SCA: Zoom Developers Pvt. Ltd. Utility bill payment Certificates
Agriculture information Exam results