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of knowledge sharing”
I would also like to express my heartfelt appreciation and gratitude to my project head Mr.
Santosh Kumar- Head, Quality, Birlasoft. Who has given me opportunity to do this
project? This project output is a result of his encouragement and inputs which I have gotten
in meetings he had with me, despite his busy schedule. He made sure that my stay in the
office was a learning experience.
Further I am indebted to Mr. Raj Kumar (Professor-FMS) to act as my mentor for preparing
this project more valuable & for his timely help and guidance. He had given me constant
support, continued encouragement and guidance throughout my project preparation.
Finally, I would like to thank my Institute FMS BHU for making this experience of summer
training in an esteemed organization like Birlasoft possible. The learning from this
experience has been immense and would be cherished throughout life.
ASHISH SINGH
PREFACE
A project is a scientific and systematic study of real issues on a problem with
the application of management concept and skills. The study can deal with
small or big issues in any division of an organization. It can be case study where
a problem has been dealt with, through the process of management. The
essential equipment of a project is that, it should contain scientific collection of
data, analysis and interpretation of data leading to a valid conclusion.
2. Company Profile
3. Management Committee
4. Department Profile
5. Literature review
6. Research methodology
8. Findings
9. Limitations
10. Recommendations
11. References
EXECUTIVE SUMMARY
Objective of the project:
Objective of this project is analysis of Kmantra-Organization Knowledge
Management intranet website and suggest the ways by which knowledge sharing can
increase in the organigation and make more effective the Kmantra.
Approach:
From observations, ideas and through the help of Secondary data study I have
completed this project.
Findings:
Through my project I found that many links and parts of kmantra are not working
properly many of them are inactive which need the employee’s assistance and feedback.
There are many things on kmantra which are not related with knowledge management and
some are directly not related with knowledge management. There are links where employees
can share their knowledge but the deposited papers or reports on that links are few.
Recommendations:
For the effectiveness of kmantra it is very essential to have good knowledge sharing
system in the organigation. For that management can circulate the monthly bulletins
highlighting the topics of the months, with best contribution/article and author’s name.
Authors are to be motivated with due recognition in different areas. If management find the
ways to motivate the authors than it will be boon for knowledge sharing.
To send mail and letters to company employees periodically regarding the new topics on
kmantra.
COMPANY PROFILE
The foundation for the Birla House in India was laid in 1861. The GP-CK Birla Group was
established by Mr. B.M. Birla, a great visionary and one of India’s outstanding business
leaders of all time. The mantle of his rich legacy is carried forward by his grandson, Mr. C.K.
Birla, son of Mr. G.P. Birla. Spanning four continents, the GP-CK Birla Group has global
revenues of more than $1.4 billion with interests in major industries, including automobile,
bearings, earthmoving and power transmission equipment, heavy machinery, paper, cement,
building products and electrical products and information technology. The group has a track
record of successful partnerships and collaborations with technology leaders like General
Motors, Caterpillar, Ford Motors, Mitsubishi Motors, Isuzu Motors and NTN to name a few.
CK Birla group entered the information technology arena in 1992-93. Initially, the
company, Birla Horizons International, concentrated on professional services with offices in
New Delhi, New Jersey and California. In 1998, the company was rejuvenated and renamed
Birlasoft Inc. when GE Capital joined the company as a strategic investor.
Headquartered at Noida, India, Birlasoft has employees across US, UK, Germany,
Netherlands, Czech Republic, Malaysia, Australia, Singapore and India.
Birlasoft is part of the global $1.7 billion CK Birla Group which traces its roots back
to over 150 years and has diversified interests ranging from automobiles, cement, paper,
software etc. to hospitals, schools and colleges as part of its philanthropic work.
The annual revenue of the company was in the year 2008 was $ 157.0 million.
Beliefs:
We aim high, take risks and grow faster than the market.
QUALITY POLICY
“We shall continuously strive to exceed the expectations of our customers
by providing defect free products, value added services and innovative
salutations on time and within budgeted cost.
Quality overview:
Quality at Birlasoft is a way of life - we ensure that there is quality work at every step.
Quality processes have evolved around the best frameworks like CMM, Six Sigma, ISO, and
PCMM. All aspects of delivery, support, and people are addressed, ensuring that we deliver
value to our customers.
“What 350,000 people in (Fortune 10 Company) did not do, Birlasoft guys did
in less than 2 weeks, the ability to work tirelessly, call spade-a-spade coupled
with their technical knowledge makes them a top-quality consultant”.
STRENGTHS:
Satisfactory compensations
Global presence
WEAKNESSES:
No advertisement
OPPORTUNITIES:
THREATS
Competitors
KNOWLEDGE MANAGEMENT:
Early retirements and increasing mobility of the work force lead to loss of
knowledge.
Cognitive science
Groupware
Document management
Technical writing
Organizational science
Academics s Industry
Experiences of employees
Reusable repository
Document repository
LOB
COE
Support services
Enlighten
Microsoft technologies
Admin helpdesk
Car surfing
Relief fund
Cab booking
Cab booking
Conference room booking
Spandan
Birthday corner
BURP
Organization chart
TAG
RESEARCH METHODOLOGY
Research Objective:
Sub Objective:
1) Evaluation of Kmantra
2) Promotional Strategies of Knowledge Sharing
Research Plan:
SAMPLE DESIGN:
1. Population : Employees of Birlasoft
7. Tool : Questionnaire
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Personal Interview
Some officials of the department were interviewed to understand the working of
Kmantra and how it helps in increasing the efficiency. This was conducted without the
help of any questionnaire. The objective was to draw a general understanding about the
working and inputs of Kmantra.
(2)Secondary Data:
Secondary data was collected from Birlasoft website and various websites – Google
search engine and other websites related to Knowledge Management.
DATA ANALYSIS
The data collected were analyzed with the help of Pie charts.
Data Analysis
and
Inferences
PRIMARY DATA ANALYSIS
4%
Yes
No
Some What
96%
RESULT:
96% employees respond positively they are aware about Kmantra.
Remaining 4% employees had answered somewhat.
INTERPRETATION:
It shows that almost all employees are aware about features and
working of Kmantra.
2) Is Kmantra is useful Portal for
organization?
15%
1%
Yes
No
Some what
83%
RESULT:
83% of employees said Kmntra is useful portal for them 16% had answered somewhat
and in the view of 1% employees it is not useful.
INTERPRETATION:
From the gotten result we can say that majority of employees take Kmantra as useful
portal.
3) Are you satisfied with knowledge
Management process in organization?
36%
53% Yes
No
Some what
11%
RESULT:
53% of employees are satisfied with knowledge management process
in organization, 11are not satisfied with the process and 36% said
they are not fully satisfied.
INTERPRETATION:
From the above results we can conclude that there is need of
collaborative support in Knowledge Management process in
organization.
4) Do you face difficulty in assessing any
link in Kmantra?
13% 15%
72%
RESULT:
72% of employees said no they don’t face problem in accessing the
link, 15% said yes and others respond in somewhat.
INTERPRETATION:
There are some parts of Kmantra which creates problem to access so
administration should be active in that matter.
5) Are you sharing project paper or
information in portal?
40%
44%
Yes
No
Can't Say
16%
RESULT:
Only 40% employees have answered in yes, 16% answered in no and
others don’t want to give the answer.
INTERPRETATION:
From results we can come to know that not so much paper and
articles is submitted by company employees so administration should
focus on this problem because knowledge sharing is backbone of
knowledge management.
6) Are you giving suggestion or
feedback on forums?
36%
Yes
54%
No
Can't say
10%
RESULT:
Only 54% employees answered positively, 10% said no and other
36% employees don’t want to answer the question.
INTERPRETATION:
From the above results we can conclude that employees are not so
much active in giving their feedback and suggestions so management
should try to promote it from new ways.
7) Do you agree some contents of
Kmantra are not related with
knowledge management?
23%
Yes
No
15% Can't say
63%
RESULT:
62% employees are agree with the question , 15% employees are not agree
with the question and others had answered can’t say.
INTERPRETATION:
From the above result we can conclude that there are links which are not
related with knowledge management so management should try to erase
that contents from Kmantra.
8) Do you think that portal should
allow to access from internet?
9% 8%
Yes
No
Can't say
83%
RESULT:
83% employees answered negatively and only 8% of employees in
favor of access of Kmantra from outside remaining 9% employees
don’t want to answer.
INTERPRETATION:
Most of the employees are not in the favor of access of Kmantra
from outside so company should go in same way. Otherwise there
may be chances of losing some confidential data.
9) How often you login to Kmantra?
14% 25%
18%
Regularly
once in a week
Twice in a week
often
43%
RESULT:
25% of employee’s login regularly on Kmantra, 43% employee’s login
once in a week, only 18% of employee’s login twice in a week and 14% of
employees said they login often.
INTERPRETATION:
From the above results we can conclude that number of sign in is not up to
mark so administration should plan strategies to raise number of sign in.
FINDINGS
FINDINGS
1. KMANTRA is facing problems because some parts and links are not
working.
4. Postings on many forums are very old and few. Employees are not
contributing in that up to level.
5. Portal of kmantra looks unorganized due to contents which are not related
with Knowledge Management.
Eliminate the parts from the kmantra which are not related with
knowledge management because due to that the Kmantra portal looks
unorganized if company need of that then there may be separate portal for
that.
Try to get new information from academics and industry it can be good
source of knowledge acquisition.
1)WWW.BIRLASOFT.CO.IN