Mid term Assignment of

Human Resource Management

Course:

BS Aviation Management
5th Semester

Course Instructor:

Sir Hammad

Submitted by:

“Aasmaan” Group

Group members:

Mohsin Azhar Shah BAM-9205

Saqib Mehmood BAM-9207
Saad Shoaib BAM-9210
Arslan Aslam BAM-9234
Ibrahim Tariq BAM-9239
 NETSOL, INC.

Summary of the Company

NetSol International, Inc. is a multinational company with its six sister
subsidiaries in different countries named NetSol Solutions Pakistan (Pvt.)
Ltd., NetSol-Abraxas Australia, NetSol Solutions UK, NetSol UK Ltd., NetSol
USA, Inc. and NetSol eR Inc. has owned 100% of all subsidiaries in Pakistan.
The company had been serving to its clients with onshore and offshore
software development model all over the world. Onshore software offices
were out of Pakistan and these onshore softwares were sources for the
promotion of products of NetSol, Inc. in the international market. The work
on off shore software development was done in Pakistan; off shore software
development phase was here. NetSol Inc. served its target customers with
Information Technology (IT) solutions including business development,
customer support, consulting services and marketing related to products
(software products); and applications in medical and communications
industry and for lease and finance industry, internet and e-commerce. It also
provided banking and finance software systems and their maintenance and
customer support.

The products of NetSol, Inc. were Enterprise Resource Planning (ERP) Suite
including Proposal Management System (PMS), NetSol Wholesale Finance
System (WFS), Settlement Management System (SMS) and Contract
Management System (CMS). The company has its own windows and ePOS
(browser based point of sale system). The company gained ISO 9001
certification in 1998. Its revenues were US $7 million in year 2000. After the
crash of NASDAQ in the middle of 2000, NetSol Inc. with other industrial
giants (other software companies like Yahoo, IBM etc.) declined profits and
values of its shares. The company would take time to recess out from
declination.

Software companies in Pakistan hired employees from Specific institutions

like FAST, LUMS, GIK institute of technology or some diploma holders in
different development languages preferably. The turn over of employees
was about 20-25% but average stay of software developer is 2 years in
Pakistan’s industry. After that working visas and nationality were provided to
them by developed countries. There was shortage of software developers
and engineers in Pakistan. Network Solutions (Pvt.) Ltd. Pakistan, was
established in 1996 in Lahore Pakistan.
The issues faced by software developers in NetSol (Pvt.) Ltd. Pakistan are
given below:

Issues / Problems in NetSol, (Pvt.) Ltd. Pakistan

1.Misunderstanding
There was a problem regarding misunderstanding between the
software developers and project managers. Project manager conveyed
verbally business requirements to developers and in the meeting, he
blamed on developers. This misunderstanding was due to poor
communication skills and communication gap between software
developers and project managers.

2. Work Life Balance

A complaint from software developers arouse that there is more work
load on them on weekends of the projects that they worked day and
night to complete the project or to meet deadline, sometimes there is
normal and such a time is seen when there is no work (free occupied
human resources). Developers worked late hours (late sittings) at the
end of the project.

3. Freed Problem and JS and JD

When a project ended, some employees are laid off because there was
no work at there until new projects initiated and employees thought
about changing the current jobs. The company employed human
resources on those projects in which they have no experience, e.g. a
software developer in Microsoft Technology could not do work on Sun
Java. Their job specification did not match job description.

4. Unrealistic Deadlines
Any software company has to meet deadlines. Clients gave deadlines
to software companies. They did not understand the whole process of
software development cycle. However, software developer team had
to face unrealistic deadlines which are caused due to client
requirements (amendments) in later stages of software development,
unclear understanding of project development cycle. If the company
 doesn’t meet deadlines, the clients may select other vendor. So, there
was a major problem of unrealistic deadlines given by clients in the job
nature of software development.

5. Not Mix of Managerial and Technical Talent

Software engineers had high egos and development team was more
demanding. Project managers focus on providing facilities to software
engineers and developers as they want. They wanted such project
managers that had gained both technical and managerial knowledge
because commonly, they have 6 to 8 years experience of software
developing and have no much managerial talent. An ideal mix of
managerial and technical talent was demanded by development team.

6. Not Updated Technology

A problem according to growth path and technology was also in
NetSol, Inc. Programmers felt boring on working on old technology and
they are not progressed after gaining adequate experience in specific
task. Updated / new technology and proper growth path was required
in NelSol, Inc.

7. Mid increment and Performance Criteria

There were twice increments in one year after evaluating performance
through performance appraisal. Management gave mid increments but
they were removed with the passage of time and one increment was
given at the end of the year. According to employees, there should be
strong performance evaluation measures that can define criteria for
increment. Mid increments are benefitted that they increase the
salaries equal to other organizations and employees leave the
organization when they receive higher salaries by other companies.

8.Training
Some employees are assigned those projects on which they never had
worked in the past so there is a need for training on particular
development tool and frustration about tasks could be decreased.

9.Encouragement/Motivation
Motivational issue is also important because when you encourage
some one to do its work effectively then any one can do its work on
the time and in proper way within the due dates. But in Netsol, Inc.
there were no encouraging and motivational activities performed, so
 due to this reason many of workers and employees even though staff
including programmers were not happy to the organization and the
main drawback of this weakness was that many of programmers,
employees and workers had left the organization and demanded for
increasing their salary packages otherwise they would not work in
organization further.

10.Relationship with Team

Personal relationship with team was also an issue that time because
when some one left out the organization then new employees were
hired because of relationship with team and their members, and one
of their relatives become the point of preference and they gave him
job.

11.Encouragement of Young Potential

The youth have a great potential and enthusiasm to do work, so the
youngsters also were potentiated at Netsol, Inc., but not having a
handsome salary package, so they went out of organization one by
one.

Solutions of Issues
1. There should be friendly and cooperative environment which removes
misunderstanding and communication gap and more personal
relationship would develop because employees from different
institutions are hired and they have different preferences, interests
and culture.
2. The company (NetSol (Pvt.) Ltd. Pakistan) should provide the work life
balance to developers so that neither they are demotivated nor they
tire from work at the end of the projects.
3. NetSol, Inc. should employ the resources according to job
specifications matching their job descriptions. This will reduce
turnover.
4. It is the duty of marketing department to deal with the clients about
the estimated duration for software development and after
negotiation, they both set the deadline. In this process, a consultation
service will consult on realistic deadlines with development team
(software engineers and developers). This can be easy to complete the
task in a specified duration and work life balance of employees would
be maintained.
 5. Project managers with both technical and managerial talent should
also be in NetSol, Inc. Pakistan so that challenges regarding the
demands of employees would be handled.
6. Updated / new technology should be provided in NetSol, Inc. and
training should be conducted for those who really need it.
7. Employees should be motivated by rewarding them on equity bases,
and through justified, unbiased performance appraisal.
8. Employees should be treated equally, and on the basis of
performance, and hiring should be unbiased.
9. Young potential should be motivated so that they do not leave the
organization.

Conclusion
The job of software development is difficult and more dependent on team
work. Success of any software development project in on managing human
resources properly. The management should do steps to develop more
effective team work and increase its contribution in software development
by providing environment in which they motivate fully to work.