PATRICIA

GRAY 100 Rawson Road  Arlington, MA 02474  (781) 316-8468  pg66213@yahoo.com

Senior Technical Writer with proven success in planning, writing, and generating clear, concise,
and user-focused content such as:

Online Help with Context-Sensitivity Walkthroughs and Tutorials Training Materials

User Guides Web-based Text Use Cases
Programming Reference Graphical User Interface (GUI) Text
Hardware and Maintenance Manuals Release Notes
Application Notes
Skilled in translating complex technical information into easy-to-understand content
Extensive experience in planning and writing software and hardware documentation for the military/aerospace
industry
Highly adept in single-source publishing, maximizing content reuse, and publishing information into multiple formats
Strengths in authoring and XML-based tools, learning and development, mentoring, project management, and
troubleshooting

PROFESSIONAL EXPERIENCE
TERADYNE, INC., North Reading, MA 1994 – 2010
Technical Writer III (Senior Technical Writer)

Wrote, edited, and published online and print-based documentation for test instruments, test systems, and software
applications for the military/aerospace division.

Planned and developed documentation as a documentation technical lead of cross-functional product teams.

Developed standards and tools for documentation deliverables and trained department personnel in XML-based
authoring tools and the latest documentation trends.

SELECTED ACCOMPLISHMENTS
Documentation Technical Lead
Created and maintained documentation plans and schedules for the team. Always delivered documentation on time, against
aggressive deadlines.
Managed multiple documentation projects simultaneously and supervised other writers, graphic designers, and editors. Can
work independently or as part of a team.
Collaborated with software engineers to implement context-sensitive help for graphical user interfaces (GUIs). Also assisted
team in testing GUIs and providing edited text for GUI windows, dialog boxes, and messages.
Researched and modeled use case documents for a specific product. Also, created use case and Acceptance Test Procedure
(ATP) templates now used in the development of all new products in the division.
Assisted product team in editing and creating statement of requirements (SOR) and functional specifications for new products
and troubleshooting and resolving issues viewing context-sensitive help.
Information Architect
Received special recognition from Teradyne's Total Quality Management (TQM) for reducing production costs for the division's
documentation, expediting documentation delivery to customers, and improving documentation usability by creating work flows,
standards, usability tests, templates, and training materials for more efficient creation of online documentation.
Led a cross-functional team to introduce online documentation to the division for web-based applications and instrument drivers.
The initial online documentation was delivered on time and within budget, and consisted of online help for web-based
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applications, drivers, and application programming interface (API) reference. Successful implementation resulted in improved
delivery time of online documentation.
Collaborated with editors, graphic designer, and manager to create processes and procedures for creating online and print-
based documentation. Also, provided updates to the processes as documentation standards change. The processes and
procedures improved the usability of documentation.
Facilitated efforts to define organization of all division's documentation to support reuse and consistency and to promote a
single-source solution. Efforts included defining metadata, identifying information for reuse, developing information types,
developing documentation templates, creating and updating documentation process, researching and evaluating authoring tools,
and writing standards and procedures that supported reuse.
Trained writers, editors, and graphic designers in the latest documentation trends, standards, templates, and tools such as
HTML, Docbook and DITA, MadCap Flare, structured FrameMaker, structured writing (similar to Information Mapping), and
Microsoft HTML Help Workshop.
Created scripts, XML schemas, code snippets, and topic templates that enabled other writers and graphic designers to produce
clear and consistent documentation.
Introduced generating and updating API and .NET reference documentation from source code using Doxygen, Sandcastle, and
XSL files. Generating documentation from source code reduced time to create programming documentation.

TECHNICAL SKILLS
I have experience with the following:
Languages HTML, XML, XSL, DITA, CSS, JavaScript, Visual Basic, Visual C/ C++/C#, .NET

Platforms Windows 2000 / XP / Vista / 7, Linux / Unix, OpenVMS

Authoring Tools MadCap Flare, FrameMaker, RoboHelp, Microsoft HTML Help Workshop, Helpware Far,
Adobe Acrobat

Editors HomeSite, XMLSpy, XMLMind, Dreamweaver

Graphic Tools Microsoft Visio, SnagIt, Paint Shop Pro, Adobe Illustrator

Other Microsoft Office Suite (Word, Excel, PowerPoint, Access), Visual Studio, Sandcastle,
Lotus Notes, Microsoft Project, Doxygen, Eclipse, OpenOffice, Microsoft Visual
SourceSafe

EDUCATION
BS, Psychology, University of Massachusetts, Amherst, MA

CERTIFICATION
Certificate in Software Technical Writing, Middlesex Community College, Burlington, MA

DocuTools Certificate in Structured Writing For Policies And Procedures,

DocuTools, Performance Technology Associates (PTA)

PROFESSIONAL ASSOCIATIONS
Member, Society of Technical Communication (STC)